Manager- CRM & Campaigns at Truecaller Truecaller is one of the fastest growing tech companies in the world. We have over 250 million users around the world with the strongest presence in South Asia, Middle East and Africa. We are backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers. Requirement:- 3+ years of work experience with direct and digital marketing ideally in a mobile industry. Strong background in customer acquisition, re-engagement and retention strategies. Proven track record of working with global CRM and Sales, including using newsletters, notifications and text messages A good understanding of HTML to oversee custom page development required for in-app and email communications Solid background in using data analytics and communications tools Excellent coordination and task management skills Excellent communication skills in English - speaking and writing. Attention to detail and superior analytical skills Comfortable with working on challenging tasks under tight deadlines Loads of energy and ambition
Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be managing clients for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: + Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight + Great problem-solving skills, taking a consultative approach to find the best solution + Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Oversee the onboarding of new accounts and ensure successful implementation. Provide training, mentorship, and support during initial adoption. + Help our product and engineering team continue to deliver new products at the highest quality + Develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources. + Manage day to day communications with dozens of customers + Manage the long-term health of our customer base + Create and educate customers on best practices + Drive engagement through newsletters, webinars, customer council, etc. + Ensuring 100% customer retention and satisfaction Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Customer success is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.
Why Headout? Headout is evolving the way people discover the world by connecting them with exceptional experiences in their city at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? We’ve grown 15x in the last 9 months and are backed by some of the finest investors in Silicon Valley who are behind companies like Alibaba, Lyft, Snapchat, Snapdeal, Angellist, Instacart, Product Hunt, Postmates and others. About The Role : The Retention Pillar focuses on helping people who have already placed their first order to make subsequent orders and build a habit of adopting Headout. Fundamental to solving this problem is understanding the holistic experience for marginal users who have only placed one order and the jobs-to-be-done for customers as they look for meaningful ways to Headout and experience the world. This is a Manager role where you will need to set a vision and strategy for how we retain people, collaborate with cross-functional leaders in Product, Marketing, Data and Support teams. Effectively the Retention PM will be addressing a huge opportunity to improve a cornerstone part of the experience for our new and resurrected users. The Retention Manager is someone who will : Lead, develop and execute email, push, and in-app marketing strategies for lifecycle, transactional, triggered, and promotional campaigns to increase LTV and decrease churn of monthly members. Manage ongoing monthly triggered and transactional communication to all active members (e.g. tracking, payment notification, spoiler alert, shipping alert, etc.) Use data to monitor the performance and health of retention programs and identify areas for improvement; generate and test hypotheses to improve monthly performance. Establish rigorous A/B and multivariate testing agendas to test subject lines, CTAs, content, email cadence and timing to constantly improve retention. Be the voice of the Channel Marketing team in all retention related conversations, meetings, and brainstorms including changes to the business, strategy, product and brand. Be the expert on the member journey for active subscribers; develop a deep data-driven understanding of the member mindset, behavior and how best to leverage it to decrease churn. Translate high-level initiatives into actionable go-to-market strategy and execution plan, driving cross-channel marketing plans from kick-off to launch. Create own roadmap of initiatives that deliver on retention KPIs that align with product, engineering, and marketing roadmaps. Build an exceptional team and own their output What You Should Have : You have demonstrated experience and success decreasing churn and increasing LTV through email, push and site. Experience developing lifecycle programs; comfortable with segmentation, automation strategy, marketing using digital channels (email, in app, push, etc.). Experience in Product Management / Product Marketing at a technology company or as an entrepreneur will be a huge plus Experience building / marketing cross-platform experiences (mobile, desktop, mobile web) Scrappy ability to get stuff done, roll up sleeves, and tackle something hands-on Experience developing and executing A/B tests to decrease churn, leveraging email, push and site initiatives.
About Us Led by former Salesforce and Siebel executive Chuck Ganapathi, Tact.AI is on a mission to make enterprise software more human-friendly. Tact.AI is the world’s first mobile sales productivity suite. It combines Salesforce and everyday sales tools into one app that works both in an online and offline environment. Tact’s device-native, conversational platform is used by Fortune 500 companies to transform the daily sales experience in the field and maximize the value of their CRM investment. Tact.AI brings together state of the art conversational AI built on a platform with a razor sharp focus on scalability and extensibility, tied together by a UX-first approach. The India Center of Tact.AI was set up in July 2018, with a focus on bringing together engineering talent to take Tact.AI to the next level, in terms of features, capabilities and scale, while building up on the culture of inclusion that we have always prided itself upon. Tact.AI is a funded startup with a world class product, team and a growing customer base. We are funded by Accel, Redpoint, Comcast, Amazon, Salesforce, Upfront & Microsoft Ventures. About the opportunity: At Tact.ai, we build products that transform how users work by removing friction in their day-to-day lives. Instrumental in this goal of making software more human-friendly are Tact.ai Engineers. Do you relish the challenge of balancing user experience, technical details, optimization, security and omni-channel and cross-platform extensibility? Are you obsessive about making the end user experience better? Join the QA team at Tact.ai, the only company backed by Amazon, Microsoft and Salesforce.com. What You’ll Be Doing You will be part of QA team for Tact.ai, Bangalore. We are looking for QA engineers who are enthusiastic in learning and working with latest technology. You will be responsible for testing app on various mobile & desktop platforms. Responsible for testing the product end to end. Execute test cases, review test artifacts, and document defects. Identify software defects and verify bug fixes. Independently troubleshoot and reproduce issues, document results, determine root causes. Lead testing effort for complex features which includes designing test scenarios, creating test plans, implementing and executing test cases. Create well-written and comprehensive documentation. Proactively and effectively communicate at all levels, internally and externally. What You Should Have 2-3 years’ experience in software QA testing. Excellent interpersonal, written and oral communication skills. Work effectively in a fast-paced and constantly changing environment. Manual testing including Ad-hoc testing, Network, and memory among other core functionality tests. Experience in testing mobile apps or Cloud based solutions. Experience in testing end to end solutions. Execute automated and manual test plans. Test Planning, test design and test execution. Experience including analysis of requirements and acceptance criteria; coordination with engineers, developers and system architects. Demonstrated ability to translate requirements/user stories into test cases. Brownie Points: Knowledge of CRM domain. Start-up experience.
General Manager, The Hive The Hive is looking for a talented and passionate General Manager to build the Hive community in Bangalore. General Manager will lead the Community Management team for our flagship location in Bangalore (100,000 Sq.ft. co‐working space and amenities) at VR Bengaluru (Whitefield Road) to: ● Create a collaborative environment amongst our members through events and partnerships ● Maintain 100% occupancy. Achieve sales target goals, and manage churn ● Ensure that building is fully operational and processes are running smoothly ● Effectively manage a team to ensure a healthy and growing community ● Engage in the larger city community by attending events and networking with local Start‐ups and organizations ● Lead the integration and deployment of the Hive technology platform The ideal candidate is entrepreneurial, experienced in hands‐on implementation, and effective in building / growing a community, and managing the P&L. Experience & Requirements: ● 5+ years of work‐experience in a leadership / business development / Start‐up role ● MBA from a top tier college ● Understanding and experience managing a team of 6+ across multiple functions ● Passion and understanding for entrepreneurial communities About The Hive: The Hive is a pan‐India platform for entrepreneurs, freelancers, and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative, and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high‐energy, high‐amenity work environments that make our members more successful. With a fitness centre, rooftop bar & pool, suites & residences, spa & salon, cafe & microbrewery, plethora of shopping outlets and more, The Hive offers access to unmatched amenities that are thoughtfully curated and integrated with it. The Hive is redefining co‐working spaces, allowing its members to integrate personal, professional, and social lives in ways not imagined before. The Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail, and real estate sectors. www.hiveworkspaces.com
Roles: Offer optional service to meet user wants and needs resulting in user satisfaction. Gathered and analyzed statistical data and generated reports for management. Establish, maintain, and update database, records, and other user documents and verification. Communicate information to users using clear and concise language Resolve user complaints while providing superior customer service. Tools: Computers – to input data, perform basic office functions, and keep in touch via email with others in the company and with users Phones – the primary communication device used for conversations with users Online chat – communicating with users electronically through a platform on the company’s website , social media platforms Eligibility Criteria: Graduation is must English and Hindi writing and speaking ability Cricket follower