Tele-marketing/ Telecaller /Marketing Executive Roles and Responsibilities We are looking for an enthusiastic Telecaller Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone. Contact potential or existing customers to inform them about our product or service using scripts. Ask questions to understand customer requirements and close salesEnter and update customer information in the database.Keep records of calls and sales and note useful information. Requirements Desired Candidate ProfileBasic understanding of technology, programming knowledge.Proven experience as telesales representative or other sales/customer service roleProven track record of successfully meeting sales quota preferably over the phoneGood knowledge of relevant computer programs and telephone systemsAbility to learn about products and services and describe/explain them to prospectsExcellent communication and interpersonal skills.Should be flexible to work in rotational shifts.Previous Saas selling experience in the US, UK and Europe markets preferred.Previous experience in SaaS preferred.Minimum of 1-2 years of relevant experience
About Tacnik: Tacnik is an award-winning technology startup founded in 2016, Tacnik’s USP is its ability to combine myriad technologies — Virtual Reality, Augmented Reality, IoT, Gesture Technology, App Development & Game Development— to create holistic experiences for clients. Job Description: We are looking for a tenacious Client Relations Specialist to become the face of the organization by being the first point of contact for incoming & outbound leads. The ideal candidate will have excellent communication skills and can understand the jargon of technical teams and clients' needs, helping to facilitate communication among those groups. The core responsibility will include lead nurturing & onboarding clients along with closely working on the CRM tool and strategizing based on various parameters such as clients' demographics. Experience of working within a sales team (for technology-based products) and a track record of working closely with product managers and clients (directly) is preferred. Skills: Excellent written and verbal communication skills Excellent technology skills and use of web-based applications Confident speaker & a passion for relationship building Highly creative with a focus on problem-solving Excellent organizational skills Good data analysis skills Strong grasp of MS Office Resilience and persistence Results orientated Responsibilities: Pre-Sales: Handling and directing sales enquiries. Nurturing incoming deals and leads into prospective clients - Providing product demos & answering client’s questions & concerns. Negotiating deliverables, commercials & timelines with clients. Manage confirmed projects: o Review and approve proposals or requests, providing supporting material. Align product team and client on expectations, deliverables & timelines. Build, update & manage insightful analytical reports for clients & for the company to evaluate ROI. Product Improvisation: Understand client expectations & challenges of technologies to negotiate possible deliverables. Perform competitor analysis to understand features and improve product. Others: Managing & maintaining deals & projects on our cloud-based CRM system. Communicating internally to brief colleagues on opportunities and pipeline status.
About the company NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people. Qualification and Education Requirements: Education- Graduation/HSC qualified. Excellent verbal and written communication skills. Good Interpersonal skills, numerical and analytical ability. Decision making skills. Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred. Proficient in MS-Office (Excel, Word). Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). Comfortable with working 6 days a week and the week off will be on weekday. Employee Value Proposition: Employee health insurance of Rs 1 lakh per year. Premium is paid by the company. Employees get free lunch and snacks. Employees are promoted every 6 months. Outstanding performers get promoted every quarter. Monthly reward and recognition to outstanding performers. Accelerated growth of employees and can become Assistant Manager in as early as 2 years. Regular team parties and Annual Day outing for all employees. Role and Responsibility – Customer Service Executive Inbound calling for customer service. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
About Shankar Mahadevan Academy: Shankar Mahadevan Academy’s mission is to spread the joy of music worldwide and to make learning music convenient, easy and fun. The Academy has 34,000+ students from over 80 countries across 24 geographic time zones to pursue their passion for music from the convenience of their homes. The academy offers over 450 courses and has delivered nearly 150,000 virtual classes. Roles and responsibilities: Effectively manage incoming calls and emails Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers. Handle escalations Mentor new joinees in the team. Suggest process improvements and enhancements to increase the efficiency of the team. Skills: Should have excellent communication skills in written and spoken English. Willing to work any time of the day - this is a 24/7 position and timings will be in rotational shifts. Ability to multitask, prioritise, and manage time effectively
About the role As a Customer Success Manager, you will wear multiple hats of managing key our Enterprise/Named customers as well as mentoring a team of customer success associates who will be given responsibility to independently manage low to medium size accounts under your guidance. The growth of your individual clients and team clients will solely be your responsibility. You will be responsible to work very closely with the customer teams. Your responsibilities will include driving adoption and renewals of the Freight Tiger platform, expansion of the account, upselling/cross selling and advocacy across your portfolio. You will be the liaison between the customer and the Freight Tiger ecosystem, streamlining partnership with product management, engineering and professional services. This role is varied and fast-paced – always adapting to the landscape within the Logistics industry, as well as the business needs. In this position you will.. Get a chance to work with a super talented team (Ex - Management Consultants) and get to learn how to grow the business 100X over the coming years Champion the Freight Tiger Platform across your customer base to grow the account and help achieve its full potential Build and establish exceptional relations with top manufacturing multi-billion dollar brands Help streamline & improve logistics needs across various industry verticals Brainstorm with Product & Tech to continuously improve the product offerings As freight tiger diversifies its product portfolio, you shall be responsible for cross-selling and upselling enhanced products / features to the clients Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients. Ensure expectations are being met and the client is seeing ROI on their investment. Analyse all Customer health metrics (NPS, logons, etc) to use data to identify any potential at risk customers. Ensure optimal financial health of the account. What you Bring MBA/Equivalent Degree along with 1-2 years of experience or Graduate with 4+ years of experience. Relevant experience in customer service management/customer success would be preferred but not mandatory. Experience navigating and steering customer engagements to completion with a high level of customer happiness. Strong analytical skills, with the ability to translate data into insights. Driven Personality with a results-driven mentality, with a bias for speed and action. Possess exceptional communication, presentation and interpersonal skills Good problem-solving skills coupled with the ability to provide quick resolution to problems. Ability to manage and mentor a team of juniors. Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical. You will be a strong teammate, but still a self-starter. Build strong relationships with the team members to share learning.
Desired skills and experience : Minimum 4-6 years sales/business development experience in the technology industry Experience in CRM/ERP or B2B Enterprise level software Experience in SaaS/Cloud is an added advantage Ability to influence decision-makers at all levels Excellent negotiation and communication skills, both verbal and written Self-motivated and target driven Prepared to travel Key Responsibilities : Acquire in-depth knowledge of the Company's SAAS Product and softwares. Generate leads, conduct prospecting, lead follow up from telesales led activities Deliver corporate presentations and software demonstrations Qualify and manage opportunities including writing proposals and responding to queries Negotiate and close the deal with the key stakeholders of the customer Competitor and customer analysis to identify & explore potential markets Achieve agreed upon sales targets and outcomes within schedule Monitor and report on all activities and pipelines Maintain excellent customer satisfaction and build effective client relationship Experience required - 4 to 6 Years Location : Mumbai and Bangalore. About Company : “Creating Technology Products that accelerate Growth” Founded in 2014, the company is a new-age SaaS company with its headquarters in Gurgaon and an employee strength of 100+. Over the past 6 years, they have helped several FMCG industries in digitizing their field sales and distribution processes with a clientele of 400+ brands across India being EBITDA positive since inception.
Key Skill Set 4- 5 years of experience in a role directly responsible for campaign planning, execution, optimization and reporting across multiple digital channels/media. Demonstrable experience managing SEM, display, email marketing, SMM campaigns. Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate. Hands on experience of CRO tools such as Salesforce Marketing Cloud, WebEngage, CleverTap, MoEngage etc. Working knowledge of CRM tools such as Salesforce, Leadsqaured etc. would be a Plus. Understanding of data analysis, trend spotting and technology in Digital space. Strong written & verbal communication skills. Skilled in problem solving, planning, as well as being able to adapt to new environments. Key Responsibility Areas: Plan and outline cross channel digital marketing and remarketing campaigns, aligned to expected performance and returns. Should be updated with the ongoing marketing trends and capable to implement the changes in the system. Work on digital marketing platforms to execute campaign in the most efficient manner. Re-marketing campaigns in specific. Awareness about various content marketing platforms of the Market Research Industry. Experiment, scout and implement new digital marketing channels, tools, best practices to consistently improve ROIs. Work closely with the Sales & Product Teams and execute campaigns to meet business objectives. Monitor impact of each campaign on key site metrics and report to stakeholders, on a regular basis.
ABOUT THE TEAMWe are a team of entrepreneurs who are passionate about building products that users loveand solving problems that have a large-scale impact. We are passionate about changing how healthcare is provided.ABOUT THE ROLEYou would help employees and employers use their health insurance and health benefits inthe most seamless way possible.● Develop a deep level of understanding and knowledge of the entire product● Respond to customer queries in a timely and accurate way via phone, email, or chat● Help customers on their journey for health insurance claims● Help in policy placement operations and onboarding of corporate and employees● Coordinate with hospitals, insurance companies, TPAs for claims or endorsement ofnew requests● Take initiatives in automating regular tasks● Interact with internal and external teams to ensure quick resolution of customerrequests● Drive 100% customer satisfaction by delivering extraordinary serviceABOUT YOUYou understand the importance of customer success and you take pride in going over andbeyond to help your customers. You always put your customer first. You have strongcommunication skills, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.Minimum qualifications● At Least 3 year of experience with customer success or service function withdomestic insurance companies (preference if experience in Health Insurance), ThirdParty Administrators, Insurance Brokers, Insurance Corporate Agents, Insurtech● Great command of English (both oral and written)● Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot● Prefer work experience in a startupYou are required to work from your home for now. As the Covid-19 situationimproves, you would be required to work at our office in Koramangala, Bangalore.
Leucine is growing rapidly on its mission to make global drug manufacturing compliant and efficient. Within a short period, we have signed up Fortune 500 companies as customers and raised funds from marquee VC investors (Techstars, Axilor Ventures, and SAP Labs).To scale the business, we are now looking to onboard Sales Executives who are highly energetic and positive with a passion for solving complex problems.This is our chance to solve the problem of poor drug quality for millions of people across the globe and create impact on an unprecedented scale. Join us in scaling a fresh new product that is growing rapidly.What you will do1. Use sales prospecting techniques to identify appropriate buyers within the target market and build relationships2. Send high volumes of emails each day, and follow up on previous conversations as necessary3. Log all activities and notes in Sales CRM4. Present weekly sales reports, track sales and outreach metrics and communicate them to your team5. Deeply understand the product and customers, including their organisational goals, structures, motivations, and buying processes to identify patterns and insights to maximise sales performance6. Define enablement priorities with sales leadership: topics, resources, and sequencingWho you are1. You have 2+ years prior experience in Sales Development for a high growth company2. You are a self-starter who can navigate ambiguity. You know how to prioritize ruthlessly (and how to re-prioritize as much as needed in a fast moving environment)3. You are highly organized and detail-oriented; you can handle multiple projects and dynamic priorities without missing a beat4. You know how to manage a program end to end: scoping, implementing, running and improving, and measuring results from clearly defined objectives.5. You are energetic, resourceful and do what it takes to get the job done6. You are proactive, clear, and compelling in your written and oral communication.7. You have direct sales experience (not a requirement, but a plus)Our Values1. Freedom2. Judgment3. Transparency4. Positivity5. Passion6. Innovation7. Customer SuccessWhat we offer1. A purpose built work culture that lets you achieve the best version of yourself2. Freedom to experiment and autonomy of ideas3. Market competitive compensation4. Ample opportunity to grow in a fast-paced environment5. Unlimited free food and coffeeAbout LeucineLeucine is on a mission to solve a problem that has remained unsolved for the past few decades and has claimed millions of lives: Poor Quality Drugs. At Leucine, we have built an AI enabled predictive compliance platform for the global drug manufacturing industry. Using technology, data science, and strong compliance risk management, we enable pharma companies to reduce the risk of non-compliance in their manufacturing facilities and, in turn, the likelihood of poor quality drugs reaching to the masses.
Roles and Responsibilities: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Work with the internal delivery team to ensure delivery quality to exceed client's expectations. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Develop, prepare, and nurture customers for testimonials, references and case studies. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Ensure billing and collection of the assigned accounts is under control. Advocate customer needs/issues cross-departmentally. Manage account escalations. Skills and Requirements: Proven ability to drive continuous value of solutions/products. Familiarity working with clients of all sizes. Impeccable written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities quickly.
Executive/Senior Executive (Client Service)Educational Qualification: Graduate/Post-Graduate in any disciplineExperience: 0 - 3 YearsLocation: BangaloreShift: Day / NightKey Responsibilities: Work as a part of the clients' virtual business team or individually. Act as the SPOC (Single Point of Contact) with clients through email, phone or chat. Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements. Work as a part of the both internal and external clients' extended team. Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements. Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients. Candidate profile: Graduate/Post-Graduate in any discipline Excellent communication skills Strong customer service attitude Desire to learn new things every day Good with comprehension and analytical skills Good at using search and internet tools like Google, Wikipedia, Yahoo etc. Good in handling Office productivity tools such as Microsoft Office Willing to relocate to Bangalore The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits). Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position. Candidates should have all relevant education & experience related documents.
We are hiring for an Inside Sales Executive. Company Name - Ginesys Url - www.ginesys.in Role - Inside Sales About Company – Ginesys is one of the leading retail software companies in India and is the most preferred solution for fashion and lifestyle brands and supermarkets. We have offices in 5 metros (Gurugram, Kolkata, Mumbai, Bengaluru, and Hyderabad) and a team strength of 150+. Our customers are typically SMB retailers and lifestyle brands and currently, our user base is 20,000+. We recently raised PE funding and are looking to expand our team strength in all the core areas to ensure we are delivering cutting edge solutions to this market in the best possible way. Ginesys is a great Launchpad for anyone looking for a career in SaaS, Enterprise, ERP, and Retail Solutions. Responsibilities, Duties and Required Skills Research new prospects and generate interest through emailers and cold calling Follow up with prospects for feedback on the sales process Team up with channel partners to build a pipeline of exciting deals Update CRM software on existing prospects and customers contacts Route qualified opportunities to the appropriate sales executives for further action Duties To assist the marketing team in achieving overall activities through active planning and participation in trade shows and meets. Required Skills Must maintain and exhibit the highest standards of ethical conduct Proven ability to generate a pipeline for the sales team in B2B sales Have worked in Software / IT companies Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer. High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy If Interested, please share your updated CV and also your availability for face to face interview. For any query, you can reach me on the below-mentioned number
Position: Inside Sales Manager About Simplilearn: Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 1 million+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 750 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it. Who are we looking for? This role would be part of the B2C sales function for our India / International Business Groups. He/she would drive the new customer acquisition, customer relationship management, Operations & reporting. What should you do? • New Customer Acquisition • Conversion of leads received through various marketing channels • Preparing short-term and long-term sales plan towards reaching the assigned goals • Consistently achieve revenue targets in line withteam/organizational objectives • Proactively identifying cross-selling/up-selling opportunities with the existing customers • Identifying references through the existing customer base to increase the sales pipeline • Customer Relationship Management • Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction / feedback • Key Account Management • New account development • Operations and Reporting • Managing pre-sales to post-sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction