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Customer Relationship Management (CRM) Jobs in Bangalore (Bengaluru)

Explore top Customer Relationship Management (CRM) Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Implementation Manager
Implementation Manager

Founded 2011
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Bengaluru (Bangalore), Mumbai, NCR (Delhi | Gurgaon | Noida)
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8 - 13 years
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Best in industry25 - 30 lacs/annum

LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team.   Who we are?   LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes.  Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.   LeadSquared has been recognized as one of the fastest growing companies in the world:   Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius   LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal.   Job Description:   LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers.   Key Responsibilities:   Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable   Key Capabilities:   A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus

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Principal Product Manager - Customer Acquisition/Life-Cycle Value & CRM
Principal Product Manager - Customer Acquisition/Life-Cycle Value & CRM

Founded 2001
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Bengaluru (Bangalore)
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4 - 9 years
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Best in industry20 - 40 lacs/annum

We are looking for an experienced B2C / consumer product manager to join our team. He/She will be the owner for various fundamentals backend systems, and its integration with multiple internal and external systems. The person will also own The entire CRM and aim at maximising the customer lifetime value thus revenue - and will be responsible for improving efficiency, and driving business metrics.Manipal Global education is ppioneer and leader in the space of Assessment, learning - distance education.Experience/Skillset/Background- 4+ years of product management experience in B2C product companies;- Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends- Experience of working with systems with complex business logic, and the ability to deliver data-driven solutions while dealing with large quantities of information and data- Create, democratize and monitor performance metrics regularly and work with a different team to consistently raise the bar- Should have a thorough understanding of data and analytics tools such as Google Analytics, Localytics, CleverTap or MixPanel- Experience of managing all aspects of a successful product throughout its lifecycle- Knowledge of multiple functional areas, such as Product Management, Engineering, UX/UI, Sales, Customer Support.- Understanding of user experience (UX) and business/commercial challenges- Work with QA and Business team to check all the corner cases possible for feature development; manage upgrades and progressive releases for existing products- Ability to interact with the engineering team, understand technical subjects and emerging technologies and their relevance to the product- Ability to communicate findings clearly to both technical and non-technical audiences- Software Development Experience with a good understanding of data, metrics and building models will be an added advantage- eCommerce Product Management Experience is compulsory- Bachelor's degree in Computer Science or equivalent practical experience is a plus.- MBA from Tier 1 college is preferredRight fit for the team- Turn ambiguous problems into solutions accustomed to driving results in a cross-functional environment with little instruction or oversight- Ability to lead in a highly dynamic environment and a willingness to roll up sleeves to get the job done- Desire to work in a fast-paced environment- Hand-on experience, Hustler, and Go-Getter attitude- People Management: Ability to lead, manage; develop teams in a fast-paced environment; should have managed a team of at least 2-3 product managers

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Implementation Consultant
Implementation Consultant

Founded 2012
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Bengaluru (Bangalore)
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4 - 8 years
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Best in industry14 - 18 lacs/annum

JOB DESCRIPTION About Us  Led by former Salesforce and Siebel executive Chuck Ganapathi, Tact.ai is on a mission to make enterprise software more human-friendly. Tact.AI is the world’s first mobile sales productivity suite. It combines Salesforce and everyday sales tools into one app that works both in an online and offline environment. Tact’s device-native, conversational platform is used by Fortune 500 companies to transform the daily sales experience in the field and maximize the value of their CRM investment. Tact.AI brings together state of the art conversational AI built on a platform with a razor sharp focus on scalability and extensibility, tied together by a UX-first approach. The India Center of Tact.AI was set up in July 2018, with a focus on bringing together engineering talent to take Tact.AI to the next level, in terms of features, capabilities and scale, while building up on the culture of inclusion that we have always prided itself upon. About the opportunity: At Tact.ai, we build products that transform how sales team can be more productive by removing friction in their day-to-day lives. We believe in making software more human-friendly and relish the challenge of balancing technical details, omni-channel and cross-platform extensibility.  Are you obsessed with creating such user experiences? Tact.ai is seeking talented and highly motivated individuals to join our Go-To Market (GTM) team and be a key member of Professional Services for Tact.ai products and technology. As a member of the implementation team, you will be primarily responsible for understanding customer requirements and implementing our products to exceed customer expectations. We are start-up funded by Amazon, Upfront & Microsoft ventures, Salesforce.com, Accel, Redpoint, and Comcast. Desired experience level:  4+ years of CRM (Salesforce experience preferred) in a Techno-Functional consulting capacity 4+ years implementing, customizing, and extending CRM software solutions 2+ years leading customer business discovery workshops Exceptional proficiency in Apex and triggers, Visual Force pages & components, SOQL/SOSL, force.com or other similar technologies Expert level understanding of the Salesforce Sales and Service product offerings, and typical types of customizations associated with deploying these solutions. Excellent analytical, critical thinking, problem solving skills. Exposure to technologies supporting SaaS applications including XML, Web Services (REST/SOAP) Exposure to iOS/Android CRM apps or salesforce1 Job responsibilities: Develop proficiency in Tact AI products/tools, become an expert on project    implementations Gather and understand customer business requirements and translate them to Tact.ai solutions, create functional and technical specifications for application solutions Implements customer requirements and business processes using Tact Ai Tools, Tests, debugs and deliver solutions as per Requirements Perform quality checks on Tact.ai solutions Create and deliver training/workshops to customers Perform other project related responsibilities as assigned Qualifications and Skills:  Bachelor’s degree in computers or equivalent/higher Strong communication and interpersonal skills Business consulting background preferred 5+ years of implementing CRM solutions for Fortune 500 customers Strong knowledge of business processes across disciplines (Sales, Sales Operations, etc.) Ability to quickly grasp and distinctly explain technology and business concepts to non- technical users Ability to prioritise, multitask, and perform effectively in a highly dynamic work environment; perform tasks and activities that may be out of your comfort zone Salesforce Administrator or Developer certification(s) Bonus Points:  Active Salesforce certifications or ability to achieve relevant certifications upon hire Business Visa for working in the USA/Europe/APAC, Travel up to 50% to customer locations/Tact Offices Perks: Competitive salary Stock options Flexible work hours Sponsored lunch

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Implementation Manager
Implementation Manager

Founded 2013
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Hyderabad, Bengaluru (Bangalore)
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3 - 7 years
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Best in industry10 - 15 lacs/annum

With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success. We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish. Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso. This is the job for you if... You’re fanatical about customer success and tenacious at driving long-term customer value. You have impressive verbal and written communication skills You have strong interpersonal skills with an ability to excel in a team oriented atmosphere You have tremendous work ethic with a passion for results You have an exceptional level of drive and dedication coupled with a positive attitude You have the ability to understand customer requirements and identify business challenges for Aviso to solve This is what you’ll do... Act as a primary point of contact for our enterprise customers and the operational aspects of the projects Lead regular status meetings with project team, customers, sponsors, and stakeholders Have a strong focus on overall customer success and delivering successful customer outcomes Scope out project engagements and formalize this scope in a Statement of Work Monitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projects Create documentation to meet customers new ways of working and facilitate change management and training initiatives Assist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordingly Design and lead implementations leveraging an in ­depth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilities Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint. What we’re really looking for... Proven track record of managing programs, projects, deadlines, and scope in SaaS Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing Exemplary and proactive communication skills (verbal and written) Ability to build and maintain lasting customer relationships Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology Ability to work in a fast-paced environment Experience with Project Management tools and methodologies Strong collaboration and relationship management skills Tech oriented and understands market trends, particularly with enterprise software Understanding of sales processes and hands on familiarity with salesforce.com Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it Experience at Big Five consulting firm as a senior consultant or manager highly desirable Bachelors of Science in Computer Science or in Business preferred 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup. If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.

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Senior Sales Executive
Senior Sales Executive

Founded 2016
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Bengaluru (Bangalore), Mysore
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1 - 3 years
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Best in industry4 - 6 lacs/annum

Solarify (https://solarify.in), a solar energy services company, is on the lookout for an individual who is driven by the passion to sell. With existing networks and a portfolio of unique projects across Bangalore, Solarify is looking for someone who can scale their existing business to the masses. Why Work With Solarify?1. Higher than market standard incentives for sales made2. Freedom to innovate and experiment on the job3. Gain experience of selling a high-cost, high-impact products4. Be a part of a young team and dynamic work cultureAbout The JobThe person excels at nurturing and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to qualify leads, leading to sales opportunities from new and existing customers.Responsibilities- Meet sales targets for specific customer segments- Successfully create business opportunities from new and existing customer accounts- Manage complex negotiations with senior-level executives and administrators- Build rapport and establish long-term relationships with customersQualifications> 1-3 years' quota carrying sales experience (preferably non-IT sales)> Experience and working knowledge of CRM tools> Demonstrable track record of achieving resultsPersonal Aptitudes> Strong written and verbal communication> Showcases leadership and initiative> Effectively prioritise tasks and time> Negotiate without getting flusteredPersonal Attributes> Result-oriented> Incentive-driven> Showcases empathy> Risk-taking> Accountable> Punctual> Tech-savvy> High tolerance to ambiguity> Detail-oriented

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CRM Technical Lead
CRM Technical Lead

Founded 2011
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Bengaluru (Bangalore)
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7 - 15 years
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Best in industry5 - 38 lacs/annum

Senior Manager – LeadSquared Apps Marketplace LeadSquared is one of the top cloud-based sales execution SaaS platforms. The platform is used by over 40,000 users across 25 countries to grow their businesses. The business is growing well across multiple geographies in financial services, healthcare, education and other consumer services.  Apps Marketplace To serve multiple industries and geographies, it is critical to have a strong integration and product extension strategy to meet specific customer needs. That is where our apps marketplace comes in, which currently has about 30 apps solving various micro-integration or functionality extension needs. With the kind of growth we are seeing, we need to build many more apps, and more importantly bring in partners who can seamlessly build and integrate their apps in our marketplace. The Role We are looking for an energetic and passionate individual to lead our Apps Marketplace effort: Build a team and drive the effort of building and maintaining strategic apps (ones which need to be inhouse) such as cloud telephony integration, SMS, email integration and Google/Facebook ads. Work with our platform group to ensure the apps marketplace framework is partner ready, and it is easy to add new apps Educate and collaborate with potential dev partners so they can contribute to LeadSquared apps marketplace   Key Requirements The ideal candidate would have experience of designing, building, testing and releasing several cloud-based business applications, end-to-end.  Experience of leading small teams, strong sense of ownership, working collaboratively with different teams and expertise in setting up strong engineering process are critical.  Other requirements include: 6+ full-stack experience in building cloud-based web applications using any of .NET/Java/Python/PHP/Node.js. Some experience in C# and ASP.NET important Solid understanding of architecture, design, development, test and release of web applications, REST APIs and application integrations Experience in working on AWS with good understanding of various managed services Proven experience of project planning, estimation and execution Strong knowledge of build and release process

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Relationship Officer
Relationship Officer

Founded 2017
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Bengaluru (Bangalore)
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0 - 1 years
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Best in industry1 - 2 lacs/annum

Advising and selling term and health insurance to interested customers by understanding the customer’s needs in particular and their ability to pay.   Analyzing and understand customer’s current insurance policies and suggest them with best available plans.   Keep a track and check on the ongoing transactions with the customers.   Solving day-to-day issues of customers with respect to their policies to maintain a strong and healthy relationship with them.   To generate the desire for our product in the Customer’s mind by making them understand the value proposition.   Successfully create, develop and retain relationships with customers through understanding their needs and explaining the benefits of the policies. Doing proper follow-up with the prospective customers and simultaneously converting them into sales.   RM’s should generate a good pipeline for themselves over a period of time so that it helps them in achieving their daily targets.     Reaching out to maximum prospective customers from the base assigned and explaining them the insurance plans by providing them with proper presentation on call and simultaneously generating sales and achieving their daily numbers.   To constantly upgrade with changes, to ensure you provide the most up-to-date product information to the customers.

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Inside Sales Executive
Inside Sales Executive

Founded 2017
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Bengaluru (Bangalore)
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0 - 3 years
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Best in industry2 - 4 lacs/annum

Company:  Axis Bank Designation: Relationship Executive Job Description : Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team. Revenue generations through Cross Selling products & Interest Collection. Maintain good relationships with clients so that the business can maximize the value of those relationships. Customer Relationship and Follow-up. Maintenance of important registers and daily reports. Cash Management and accounting. Canvasing and sourcing of New Customers to increase Gold loanBusiness, Gold Appraisal. Requirements and Qualifications: Languages:  Hindi and English Bachelor’s degree in business, marketing, management, or related field B.A freshers also apply Experience : 0 – 1.5 years of experience in a sales or customer service role. SALARY: Upto 4L /per annum Incentive ; 40k per 3 months for average performance                    Upto 1L for efficient and talented performance  Location : Crescent 3,Prestige shantinikethan, Near IPTL Main Road , Bengaluru,Karnataka-560067.

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Product Manager
Product Manager

Founded 2017
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Bengaluru (Bangalore), Bhubaneswar
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3 - 7 years
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Best in industry5 - 8 lacs/annum

An OverviewMarmeto is an IT solution company, more than solving the unseen issues; we work on getting tech solutions that help business see the unseen. Currently providing service and in house products of our own. Touch based 650+ clients across the globe. With such dedication, we have been delivering services with a personal touch.Characteristics of success at Marmeto. Is this you? Are you an experienced, customer-obsessed, strategic, detail-oriented, and highly creative Product Specialist? Are you looking to participate in the creation of new products and features, from the idea stage to launch? Are you a team player and have great EQ? Great. Then we're looking for you too. Can you say “Yes, I have!” to the below? Degree in Computer Science, Engineering or relevant field Overall 3+ years of experience with minimum 2 years in Product Management role, preferably in E-Commerce (Prior experience in Software Engineering is a must) An attitude to get things done and willingness to work in a high-paced environment is mandatory Previously managed high traffic E-Commerce sites Passionate about technology & web products Outstanding communication, presentation and leadership skills Prior experience working with SaaS products is a big plus Excellent organisational and time management skills Sharp analytical and problem-solving skills

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