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Customer Relationship Management (CRM) Jobs in Bangalore (Bengaluru)

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Connect and Heal
Pratik  Doshi
Posted by Pratik Doshi
Bengaluru (Bangalore)
1 - 5 yrs
₹3.5L - ₹3.8L / yr
Customer Relationship Management (CRM)
Communication Skills
Interpersonal Skills
Problem solving

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.


Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.


Responsibilities:

  • Handling customer queries via any support channel
  • Approach all queries with customer centric attitude
  • Offering exceptional customer service and satisfaction
  • Help build and improve processes
  • Adhere to set standards of TAT and SLA
  • Demonstrates customer empathy during all interactions with customers.


Candidate requirements:

  • 1 to 5 years’ experience in a customer support role
  • Can handle verbal and non-verbal process (chat, email, phone)
  • Excellent interpersonal skills
  • Excellent written and oral communication skills in English and Hindi
  • A quick learner
  • Ability to make high quality decisions & Multi task.


Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 


CTC offered: 3.5 - 3.75 LPA


Location: Bangalore, HSR Layout



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Elocity Technologies India Private Limited
Bengaluru (Bangalore)
1 - 5 yrs
₹4L - ₹8L / yr
Microsoft Excel
MS-Excel
MS-Office
MS-Word
Communication Skills
+3 more

Job Title: Customer Support Executive


Location: Bangalore, India


Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.


Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.


To know more visit https://elocitytech.com/


Responsibilities:


Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.


Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.


Handle customer phone calls, ensuring professional and courteous communication.


Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.


Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.


Establish and maintain positive relationships with clients and customers, both in person and over the phone.


Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.


Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.


Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.


Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

 

Qualifications:


Proven experience in a customer support or related role, preferably in a fast-paced environment.


Excellent product knowledge and the ability to quickly grasp and understand complex concepts.


Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.


Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.


Ability to build rapport with customers and establish trust and credibility.


Proficiency in working with Excel workbooks for data management and reporting purposes.


Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.


Good organizational skills and attention to detail.


Ability to work well under pressure and in a team-oriented environment.

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VKompile Softwares Private Limited
Veereshkumar Kolli Vkompile
Posted by Veereshkumar Kolli Vkompile
Bengaluru (Bangalore)
0 - 2 yrs
₹1L - ₹2L / yr
Self motivated
Communication Skills
Customer Relationship Management (CRM)
Content Writing
English Proficiency
  • Selling Platform-as-a-Service/Infrastructure-as-a-Service (PaaS/IaaS) and working toward strategic business goals in the technology industry.
  • Excellent communication, presentation, strategic and research skills with the ability to plan, present and execute strategy.
  • Lead business strategy in generating and developing business growth opportunities.
  • Working collaboratively with customers in order to maximize business results in the area and open up opportunities with enterprise customers.


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Flatworld Solutions

at Flatworld Solutions

1 video
5 recruiters
Sheela D
Posted by Sheela D
Bengaluru (Bangalore)
12 - 20 yrs
₹6L - ₹7L / yr
Transition management
SLA
Customer Relationship Management (CRM)
Mortgage
Operations
+1 more

Associate Manager - Mortgage Operations

 

We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.


Key Responsibilities

 

·       Managing end-to-end Mortgage Operations ranging from Origination to Servicing.

·       Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.

·       Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.

·       Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.

·       Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.

·       Identifying opportunities with existing customers for upselling and cross selling other services.

·       Creating/Managing process documentation for all customers.

·       Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.

 

Skills and Qualifications

·       Prior experience in Operations Management.

·       12+ years in Mortgage Operations.

·       Experience of managing a team of 40-60 Full-time Employees.

·       Leadership and CRM skills.

·       Excellent Communication skills.

·       Transition Experience.

·       Hands-on experience in handling clients directly.

·       Proven track record in People Management.


Benefits

·       Performance-based Incentives.

·       Flexible work Environment.

 

Location

The role will be situated at our J P Nagar office.

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Burgundy Hospitality pvt ltd
Bengaluru (Bangalore), Mumbai, Chennai, Ahmedabad
2 - 6 yrs
₹2L - ₹4L / yr
Customer Service
Sales
Retail
Hospitality
Customer Relationship Management (CRM)

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.


Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.


Duties & Responsibilities:

  • Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
  • Replenishing retail shelves as per store requirement
  • Managing store visual merchandising and managing customer billing and gift-wrapping
  • Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
  • Maintaining a safe and healthy work environment
  • Following the cleaning and hygiene guidelines set by the store


Candidate Qualifications & Skill Requirements:

  • Candidate should ideally have 2- 3 years of experience in a similar profile
  • Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
  • Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
  • Good written and verbal communication skills
  • Ability to work well under pressure
  • Flexible and works well with a team
  • Ability to multitask


Reporting Manager: Store Manager

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Bengaluru (Bangalore)
3 - 8 yrs
₹10L - ₹25L / yr
Sales Operations
B2B Marketing
Customer Relationship Management (CRM)
Marketing Automation

Role: Senior Manager – Sales & Business Development ( onsite )


Company :

Our client is a Customer Data Platform-led personalization and

real-time marketing automation solution that delivers superior customer experiences resulting in increased conversions, retention, and growth for enterprises.


Responsibilities:

• Devise and implement a robust strategy for acquiring new customers, with a strong

emphasis on generating fresh leads and closing deals.

• Take ownership of and exceed quarterly and annual order booking targets through

aggressive prospecting and successful deal closures.

• Lead the entire sales process from lead generation, qualification, proposal submission, to

contract negotiation and closure, demonstrating a hands-on approach to new business

development.

• Implement a consultative approach to solution selling, tailoring B2B SaaS offerings to meet

the unique needs and challenges of clients, showcasing the value proposition of CDP.

• Serve as a product evangelist, possessing in-depth knowledge of CDP's SaaS offerings, and effectively communicate the value proposition to prospects.


Qualifications:


• Graduate degree in engineering (mandatory) with an MBA (plus) from a premier institute.

• Demonstrate a minimum of 4 years of successful consultative sales experience.

• Exhibit a proven work ethic, meeting and exceeding sales commitments, particularly in

enterprise sales, navigating complex sales cycle.

• Display excellent presentation skills, creating engaging decks that highlight a deep

understanding of the product and its alignment with client needs.

• Demonstrate a track record of successfully closing sales deals in the APAC / MENA regions

would be an advantage.

• Proficiency in handling Request for Proposals (RFPs), ensuring timely and effective

responses that align with client requirements is a plus.

• Experience in selling to Enterprises especially Banks and Insurance companies is a plus.

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Contlo
Bengaluru (Bangalore)
0 - 2 yrs
₹6L - ₹8L / yr
Business Development
New business development
Sales
Lead Generation
Revenue growth
+2 more

Contlo is an innovative AI native marketing platform that empowers modern, fast-growing businesses to harness the potential of their brand's own generative AI Model. By utilizing Contlo's cutting-edge technology, businesses can optimize their end-to-end marketing strategies, drive customer retention through personalized campaigns, and automate customer journeys with contextual Generative AI marketing capabilities across various touchpoints. Contlo's Brand AI Model™ allows businesses to seamlessly orchestrate their brand marketing activities by generating personalized marketing creatives and copies, creating behavior-based customer segments, and automating customer journeys. As the Brand AI Model™ is utilized, it continues to learn and improve, enabling businesses to achieve even greater marketing success. To gain a deeper understanding of the product we're building,


Please refer to the following links:

  • Contlo AI Marketer: Link 1
  • Contlo Brand AI Model™: Link 2
  • Contlo Official Website: Link 3


Job Description:

Contlo is seeking highly motivated and talented Sales Development Representatives (SDRs) to join our dynamic and growing team. As an SDR at Contlo, you will play a crucial role in driving the company's sales growth by generating qualified leads and establishing initial relationships with potential customers. You will be responsible for prospecting, qualifying, and engaging leads to create a robust pipeline for our sales team. This is an excellent opportunity for individuals who are passionate about cutting-edge AI technology and want to contribute to the growth of an exciting startup.


Responsibilities:

  • Conduct thorough research to identify potential target customers within the defined market segments.
  • Reach out to prospects via various channels (e.g., phone calls, emails, social media) to introduce Contlo's AI native marketing platform and its benefits.
  • Qualify leads by engaging in meaningful conversations to understand their business needs, challenges, and pain points.
  • Effectively communicate the value proposition of Contlo's Brand AI Model™ and how it can revolutionize their marketing strategies.
  • Collaborate closely with the sales and marketing teams to ensure a smooth transition of qualified leads into the sales pipeline.
  • Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
  • Participate in regular training sessions to stay updated on product knowledge and industry trends.
  • Meet and exceed monthly and quarterly targets for qualified lead generation and pipeline development.


Qualifications:

  • Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
  • 0-2 of experience as a Sales Development Representative in SaaS.
  • Strong interpersonal and communication skills, with the ability to engage with prospects effectively.
  • Excellent active listening skills and the ability to ask insightful questions to understand customer needs.
  • Self-motivated and results-driven with a demonstrated ability to meet and exceed targets.
  • Knowledge of the marketing technology landscape and familiarity with AI-based marketing solutions is a plus.
  • Experience using CRM systems and sales engagement tools is preferred.
  • Ability to thrive in a fast-paced, startup environment with a willingness to adapt and learn quickly.



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Global Software Technologies
Bengaluru (Bangalore)
1 - 3 yrs
₹4L - ₹8L / yr
jQuery UI
skill iconLaravel
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
+11 more

If you are interested to solve any kind of Code related error, learning new features and adapting them to real-world projects then you are ready to apply.


- Experience in Core PHP , MVC Architecture.

- Ability to write APIs incl Restful APIs.

- Knowledge of Bootstrap or other front-end frameworks

- Skilled in JavaScript, jQuery, AJAX, JSON, HTML and CSS.

- Knowledge of database operations with MySQL.



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Equirus Wealth
Bengaluru (Bangalore), Delhi
4 - 8 yrs
₹5L - ₹12L / yr
Sales
Customer Relationship Management (CRM)

About Company:


Our client is a leading investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.


Job Description

  • Empanel distributors to sell the investment management schemes
  • Generate sales as per targets laid down through a judicious mix of external channel partners, internal sales channel, and direct clients, as outlined.
  • Handling channel and client queries


Strategy Planning

  • Achieve set targets through designed strategy
  • Keep monitoring & review strategy on ongoing basis


Internal Coordination

  • Liaising with senior management to arrive at clear objectives for the department
  • Resource planning
  • Liaising with investment teams to enable client interaction & information
  • Liaising with operations and ensure smooth functioning between department & operations.
  • Ensure proper compliance with respect to all channel partners - distributors / clients etc.


Compliance

  • Ensure all activities is as per proper compliance internally and as per regulatory


Requirements

  • Ensure all distributor agreements / client documentation has met with all regulatory & compliance requirements on an ongoing basis.


Requirements

Sales, Client Servicing, New client acquisition

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Merito

at Merito

1 video
2 recruiters
Agency job
via Merito by Merito Talent
Bengaluru (Bangalore), Delhi
8 - 15 yrs
₹21L - ₹30L / yr
Portfolio management
Mutual funds
Business relationship management
Customer Relationship Management (CRM)
Wealth management
+2 more

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

 

Roles & responsibilities

• Onboarding, Handling, and Managing HNI / Ultra HNI clients.

• Accountable to achieve Annual revenue, AUM & Strategic product targets in the respective geography. 

• Aiming for consistent growth of customer wallet share and book size.

• Advising and meeting clients on their business and investment needs based on their risk appetite and performance objective through various structuring solutions.

• Constantly review client portfolios and give a bird’s eye view.

• Ability to work in partnership with Federal Bank and drive leads & AUM.

• Service existing clients with the support of the client servicing team

• Adherence to all regulatory, statutory, and corporate compliance standards 

 

Requirements

• 8+ years of experience in the Wealth Management space

• Must have completed an MBA from a premier business school.

• Should have a sound understanding of Wealth Management Products (MF, Bonds, PMS, AIFs, PE, etc.) & markets.

• English is mandatory and command of the local language would be beneficial. 

• Ability to work in tandem with our channel partner and generate leads & business. 

• Good communication and presentation skills

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Series A Funded product Startup
Agency job
via Qrata by Blessy Fernandes
Bengaluru (Bangalore)
2 - 5 yrs
₹8L - ₹10L / yr
Customer Relationship Management (CRM)
campaigns

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.


Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys


Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc

Read more
Branonwheelz
Amalya Shaji
Posted by Amalya Shaji
Bengaluru (Bangalore)
0 - 0 yrs
₹2L - ₹3L / yr
Communication Skills
Lead Generation
Inside Sales
Customer Relationship Management (CRM)
Lead Prospecting

BrandonWheelz


India's Most Trusted Transit Media Advertising Brand. Operational in 82+ cities with over 100 impactful campaigns. BrandOnWheelz uses Technology & Transparent processes to give Real-time Status of campaigns for the Customers.


The Role (Only Freshers apply)


We are looking for a motivated and well-spoken individual to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.


Key Responsibilities


  • Contact prospective customers through cold calling and emails.
  • Follow up on data and leads developed by the sales team.
  • Provide support to the marketing team by inviting prospective customers for promotional events.
  • Address customer needs and requirements.
  • Transfer qualified leads to experienced sales professionals.
  • Identify key prospects for sales and develop interests.
  • Record and expand your lead database for cold calling and emails.
  • Conduct remote demos of our products.
  • Follow up diligently on any leads showing interest
  • Direct email marketing to key clients and prospects
  • Conduct client or market surveys to obtain information about potential leads
  • Participate in the preparation of proposals and / or sales presentations
  • Develop a strong knowledge of the company’s products and services in order to facilitate the sales process


Key skills and experience required


  • Minimum Bachelor’s Degree.
  • Excellent communication skills.
  • Ability to engage in conversations and make accurate judgments.
  • Proficiency in all Microsoft office applications and customer relationship management (CRM) software.
  • Strong analytical and problem-solving skills.
  • Excellent negotiation and consultative sales skills.
  • Exceptional customer service skills.
  • Strong project and time management skills


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Edutainer
Bengaluru (Bangalore)
1 - 2 yrs
₹4L - ₹6L / yr
LMS administration
Customer Relationship Management (CRM)

Role Overview:

We are seeking a highly skilled and customer-focused Program Manager with strong technical knowledge to join our EdTech company. This individual will play a crucial role in managing online courses, solving customer queries, and ensuring the seamless delivery of educational programs. The ideal candidate will have a deep understanding of the technical aspects of online learning platforms and possess exceptional problem-solving and customer service skills.


Responsibilities:


Course Management:


Oversee the technical aspects of online courses, ensuring smooth integration and functionality.

Collaborate with the content team to ensure courses meet technical specifications and requirements.


Customer Query Resolution:


Act as a primary point of contact for customer inquiries related to technical issues or course content.

Provide prompt and effective solutions to customer problems, escalating issues when necessary.


Platform Optimization:


Continuously assess and optimize the online learning platform for technical efficiency and user experience.

Collaborate with the technical team to implement platform improvements and updates.


Technical Support:


Offer technical support to course creators and instructors, troubleshooting issues related to course creation and delivery.

Conduct training sessions for instructors on platform usage and technical best practices.


Data Analysis:


Utilize data analytics tools to monitor user engagement and identify areas for improvement.

Provide regular reports on technical performance and user activity.


Collaboration with Development Team:


Work closely with the development team to communicate customer feedback and contribute to the improvement of the platform's technical features.


Qualifications:


Bachelor’s degree in Computer Science, Information Technology, or a related field.

Proven experience in program management, preferably in the EdTech industry.

In-depth technical knowledge of online learning platforms, LMS, and e-learning technologies.

Strong problem-solving skills with a customer-centric approach.

Excellent communication skills, both technical and non-technical, to effectively liaise with different stakeholders.


Package: 4L - 6L/yr

Experience: 1 - 2 yrs


Benefits:


Competitive salary with performance-based incentives.

Opportunities for professional development and growth within the company.

A collaborative work environment at the forefront of EdTech innovation.

If you are passionate about education, possess technical acumen, and are dedicated to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.

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Fintech company
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
2 - 5 yrs
₹5L - ₹12L / yr
Customer Relationship Management (CRM)

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

Read more
Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹3L / yr
Customer Relationship Management (CRM)
Product Strategy

Job Title: Entry-Level Sales Representative

 

Location: Bangalore, India

 

About Green Tiger:

Green Tiger is a pioneering player in the Electric Vehicle (EV) industry, committed to creating a sustainable future by offering cutting-edge EV solutions.

 

Job Description:

As an Entry-Level Sales Representative at Green Tiger, you will play a pivotal role in our mission to promote electric mobility. Your responsibilities will include providing test drives at home for potential customers and actively participating in offline events to showcase our innovative EV products. You will be at the forefront of promoting Green Tiger's vision and helping customers transition to a more eco-friendly and sustainable mode of transportation.

 

Key Responsibilities:

 

Conduct Home Test Drives:

Schedule and conduct test drives at the homes or preferred locations of potential customers.

Showcase the features and benefits of our EV models, providing an informative and engaging experience.

 

Participate in Offline Events:

Represent Green Tiger at various offline events, including exhibitions, auto shows, and community gatherings.

Engage with event attendees, answer inquiries, and provide information about our EV products.

 

Customer Relationship Building:

Establish a strong rapport with potential customers and address their queries and concerns.

Follow up with leads and maintain a database of interested prospects.

 

Product Knowledge:

Stay updated on the latest developments in the EV industry and thoroughly understand Green Tiger's product lineup.

Articulate the advantages of our EVs, including cost savings, environmental benefits, and cutting-edge technology.

 

Sales Reporting:

Maintain accurate records of customer interactions and test drives conducted.

Collaborate with the sales team to generate leads and contribute to the overall sales strategy.

 

Qualifications:

A Bachelor's degree in a relevant field is preferred but not mandatory.

Strong communication and interpersonal skills.

Enthusiasm for clean energy and a sustainable future.

Willingness to learn and adapt to new technologies and industry trends.

Proactive and self-motivated with a passion for sales and customer engagement.

A valid 2-wheeler driver license is mandatory.

 

Benefits:

Competitive compensation package.

Training and development opportunities to enhance your sales and product knowledge.

Involvement in a pioneering company that is leading the EV revolution.

Opportunities for career growth and advancement within Green Tiger.

If you are excited about promoting green mobility and being a part of our mission at Green Tiger, we encourage you to apply and be a key player in revolutionizing the electric vehicle industry. Join us in shaping a sustainable future with innovative electric mobility solutions.

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SAAS platform
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
14 - 20 yrs
₹25L - ₹50L / yr
Marketing
Demand generation
Customer Relationship Management (CRM)

Job Role: Director / Sr. Director, Marketing

Experience Range: 14 to 18 years

Job Location: Pune / Mumbai / Bengaluru - Remote India


About Company:


It is an innovative and forward-thinking start-up, backed by venture capital, dedicated to delivering cutting-edge 'Future of Work' solutions to global industry leaders. Our core expertise lies in Source-to-Pay applications, where it distinguishes itself through a distinctive ServiceNow platform strategy and proprietary AI technologies. What sets us apart from competitors is our unwavering commitment to redefining industry norms and providing unmatched value to our clients. At the helm, we are proud to have a management team comprised of seasoned industry veterans with a proven track record of building and leading successful organizations.


What are we looking for?


We are seeking an accomplished and visionary Director of Marketing to join our high-impact team. As the Director of Marketing, you will be instrumental in shaping and executing our marketing strategy, elevating our brand presence, and driving demand for our cutting-edge SaaS solutions, globally. This role presents a unique opportunity to lead marketing efforts in a rapidly growing company that is reshaping the landscape of Source-to-Pay applications. This role requires a combination of strategic thinking, technical expertise, strong leadership skills, and a customer-centric mindset.


Roles & Responsibilities:




• Marketing Strategy Development: Develop and execute a comprehensive marketing strategy aligned with our business goals, targeting key industries and personas within the Source to Pay and Contract Lifecycle Management domain on the ServiceNow platform.


• Content Excellence: Oversee the creation of high-quality content, including whitepapers, blog posts, case studies, articles, videos, and infographics, that showcase our thought leadership and address the pain points of our target audience.


• Demand Generation: Drive demand generation initiatives through inbound and outbound marketing tactics, including SEO, SEM, email marketing, webinars, events, and strategic partnerships.


• Sales Enablement: Equip the sales team with the necessary tools, collateral, and training to effectively communicate our value proposition to potential clients.


• Data-Driven Insights: Continuously analyse marketing performance metrics, track ROI, and leverage data-driven insights to refine campaigns and strategies for maximum impact.


• Budget Management: Manage the marketing budget judiciously, allocating resources for optimal ROI while ensuring alignment with company objectives.


• Brand Elevation: Champion the creation and maintenance of a strong brand presence in the market, ensuring consistency in messaging and visual identity across all marketing channels.


• Product Evangelism: Collaborate closely with the product team to develop compelling product


positioning and messaging, ensuring alignment with market needs and competitive differentiation.


• Team Leadership: Build and mentor a high-performing marketing team, fostering a culture of innovation, collaboration, and excellence.


Qualifications & Skills:


• Bachelor’s degree in marketing, Business, or a related field (MBA is a plus).


• Proven experience (minimum 10-12 years) in B2B marketing, in the SaaS industry, with at least 3+ years in a leadership position.


• Proven track record in B2B SaaS, with a preference for experience in Source To Pay, Procure To

Pay, Spend Management, or Accounts Payable domains. Experience within the ServiceNow


Ecosystem is highly desirable.


• Strong understanding of the ServiceNow platform and its ecosystem.


• Demonstrated success in developing & executing marketing strategies that drive growth & revenue.


• Proficiency in marketing automation, CRM, and analytics tools.


• Excellent communication, leadership, and team management skills.


• Creative thinking and a passion for staying up-to-date with industry trends.


• Excellent leadership, team management, and people development skills.


• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.

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Azban Fixation pvt ltd

at Azban Fixation pvt ltd

1 recruiter
Arbaz HUSAIN
Posted by Arbaz HUSAIN
Bengaluru (Bangalore)
1 - 3 yrs
₹2.5L - ₹4.2L / yr
MS-Excel
English Proficiency
Sales
Telesales
Customer Relationship Management (CRM)
+1 more

• Build and manage productive, professional relationships with clients

• Maximize revenue by selling services and achieve fortnightly and monthly client retention and revenue targets

• Systematic follow-up and time-bound closures

• Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their needs and offer tailored solutions to meet their mobile repair requirements.


Required Candidate profile

• Application of sales techniques

• Ability to work independently

• Hunger to learn and grow

• Customer Orientation

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Hattyhood
Aayushi Singh
Posted by Aayushi Singh
B.M.S College of Engineering,Bull Temple Rd, Basavanagudi, Bengaluru, Karnataka 560019
0 - 0 yrs
₹1L - ₹1.8L / yr
MS-Office
Communication Skills
Customer Relationship Management (CRM)
Market Research

About the role: Business Executive Development will be responsible for driving company sales by sourcing new clients, and by convincing existing clients to purchase added offerings. As such, business development executives play an integral role in companies' longevity.

  

Responsibilities:

  • Developing and executing sales plans to meet and exceed monthly and quarterly sales goals
  • Identifying new revenue opportunities
  • Assisting with marketing and promotional projects
  • Negotiating with clients to secure the most attractive prices
  • Attending networking activities to research and connect with prospective clients.

  

Requirements:

  • Great networking skills.
  • Ability to create actionable marketing strategies
  • Leadership and strong communication skills
  • Strong customer service skills


Read more
Hattyhood
Aayushi Singh
Posted by Aayushi Singh
BMS COLLEGE OF ENGINEERING Bull Temple Rd, Basavanagudi, Bengaluru, Karnataka 560019
0 - 2 yrs
₹1L - ₹1.8L / yr
MS-Word
Customer Relationship Management (CRM)
Communication Skills

About the Role: Sales operations is a vital function within an organization that focuses on optimizing and improving the effectiveness of sales processes. Operating behind the scenes, sales operations professionals play a crucial role in supporting the sales team and driving revenue growth.

 

Responsibilities:

·      Optimize sales processes and workflows for maximum efficiency.

·      Oversee the implementation and maintenance of Customer Relationship Management (CRM) system.

·      Analyze sales data and prepare reports to provide insights and recommendations.

·      Forecast sales and set goals for the team

 

Requirements:

·      Excellent communication and collaboration skills

·      Problem-solving and critical thinking abilities.

·      Knowledge of market trends and competitive landscape.

  • · Detail-oriented with exceptional organizational skills
Read more
Estontec Private Limited
Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹2.5L / yr
Sales
Inside Sales
Communication Skills
Customer Relationship Management (CRM)
MS-Office
+4 more

The Role


We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.


Key Responsibilities


  • Contact prospective customers through cold calling and emails.
  • Follow up on data and leads developed by the sales team.
  • Provide support to the marketing team by inviting prospective customers for promotional events.
  • Address customer needs and requirements.
  • Transfer qualified leads to experienced sales professionals.
  • Identify key prospects for sales and develop interests.
  • Record and expand your lead database for cold calling and emails.
  • Conduct remote demos of our products.
  • Follow up diligently on any leads showing interest
  • Direct email marketing to key clients and prospects
  • Conduct client or market surveys to obtain information about potential leads
  • Participate in the preparation of proposals and / or sales presentations
  • Develop a strong knowledge of the company’s products and services in order to facilitate the sales process


Key skills and experience required


  • Minimum Bachelor’s Degree or equivalent.
  • Excellent communication skills.
  • Ability to engage in conversations and make accurate judgments.
  •  Proficiency in all Microsoft office applications and customer relationship management (CRM) software.
  •  Strong analytical and problem-solving skills.
  • Excellent negotiation and consultative sales skills.
  • Exceptional customer service skills.
  • Strong project and time management skills
  •  Experience working with Western companies (preferred)


Read more
Jurysoft Global
Bengaluru (Bangalore)
3 - 4 yrs
₹4L - ₹5.5L / yr
Business Development
New business development
B2B Marketing
Customer Relationship Management (CRM)
Effective communication
+1 more

We are looking for a self-driven candidate for the BDE post, 

Prefer experience with CRM sales, Digital Marketing and IT Sales for Web Designing and Web Development.

Identify key buying centres to expand the net new client base

Leverage key best practices to drive and successfully generate new business opportunities

Build and effectively manage a list of new clients to drive business development.

Collaborate with internal resources and external networks to prioritize and penetrate key accounts.

Utilizing account planning and time management tools to drive an increase in revenue

Establish and maintain executive relationships with clients

Mastery and consistent execution of tecHindustan’s internal sales methodology, and services

Manage forecast accuracy on a monthly/quarterly/annual basis

Successful track record in Lead Generation, sales and negotiation

Basic knowledge in Web Development, Mobile Apps Development, and Digital Marketing fields.

Excellent verbal and written communication skills

Possesses strong organizational and time-management skills.

Proven ability to plan and manage resources

Team player with strong analytical skills and the ability to understand and resolve complex problems.

Nice To Have:

Any sales or business development certifications

Experience with managing freelancing portal profiles dedicatedly

Contracts Management



Read more
Exzellenz Career Shapers Pvt Ltd
Bengaluru (Bangalore)
0 - 3 yrs
₹3L - ₹4L / yr
Sales
Inside Sales
Communication Skills
Effective communication
Customer Relationship Management (CRM)
+1 more

Mandatory Face-to-Face Interviews Only Conducted


Work Location: Bangalore - Basavanagudi-WFO


Salary Upto 4 LPA


Job Details:

Employment: Full Time

Location: Basavanagudi, Bangalore

Industry: Education Management, Career Counselling,


Responsibilities:

• Identifying and contacting prospective customers through a variety of channels, such as cold calling, networking, and referrals.

• Creating and putting into practice sales strategies to achieve and exceed revenue goals.

• Keeping up-to-date sales records, reporting on sales indicators, and tracking progress toward goals.

• Working together with cross-functional teams, such as those for product development and marketing, to enhance the general sales process and customer experience.


Requirements:

  • Bachelor's degree in business, marketing, or a similar subject is required,
  • strong interpersonal and communication abilities.
  • strong aptitude for planning and time management
  • competent with CRM and Microsoft Office


Perks and benefits:

  • Monthly incentives
  • Indoor work environment
  • Paid time off
  • Health insurance
  • PF


Additional benefits:

  • Laptop
  • Mobile
  • Internet
Read more
Bengaluru (Bangalore)
0 - 2 yrs
₹3L - ₹4L / yr
Sales
Inside Sales
Effective communication
English Proficiency
Business communications
+1 more

We're Hiring for Academic Advisor / Mentor for Bangalore Location


 Face to Face Interview is mandatory.

 Work from office.


Explaining organization’s services & deliverables and their importance to parents on call & one-to-one counselling session and closing sales.


 Helping clients in making action plans for entrance exams, counselling process with help of different technical tools and deliverables of company.


 Maintaining counselling records with help of CRM and tracking post sales services.


 Marketing and promoting career counselling related services for increasing office and seminar footfalls.


Interested Candidates kindly connect with below details with updated resume 



Thanks and Regards

Shreya K

HR-Executive




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Promilo
Karina Biswal
Posted by Karina Biswal
Bengaluru (Bangalore)
1 - 3 yrs
₹1.5L - ₹2L / yr
Customer Service
Customer Support
Customer Relationship Management (CRM)
Cold Calling
Communication Skills
+2 more



Operation Support Executive


Company Name: Sawara Solutions Pvt Ltd. (Promilo)

Experience: 1 to 2 yrs.

Location: Bangalore

Mode: Full Time / Work from office

Salary: As Per the Company Standard


About us:


Promilo is India’s 1st innovative platform which “Pay to Browse”

It is a B2B SaaS start-up that enables to accelerate of the business appointment funnel of the

Companies. We’re a SaaS-based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies. Also, the top 100 Google App-Scale Academy start-ups.




Job Description:


The Operations Support Executive will be responsible for providing exceptional customer service and resolving customer queries related to the business portal's features and services. The role also involves building a high-trust value proposition with clients and influencing them to leverage the product in the best possible manner. The successful candidate will possess excellent communication skills, a strong customer focus, and the ability to work in a fast-paced environment.



Key Responsibilities:


  • Interact with corporate customers on calls/emails, handling already acquired corporate customers with post-sales hand-holding and deliverables.
  • Create a high trust value proposition and make clients understand various service offerings and the functionalities of the Promilo website.
  • Solve queries related to optimum usage of opted services with quality inputs and provide a resolution within the defined TAT.
  • Proper coordination with the Graphic designer team and the sales team.
  • Build and maintain strong, long-lasting client relationships.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Collaborate with the sales team to identify and grow opportunities within the territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Approve existing campaigns, Create campaigns, and prolet.
  • Develop and deliver reports for every client.
  • Submit a report and coordinate with the marketing team to help increase the deliverable for every client as per the requirement



Requirements:


  • Bachelor's degree in Business Administration, Marketing, or a related field
  • At least 1-3 years of experience in a similar role, preferably in the EdTech, IT services field
  • Strong communication and interpersonal skills with the ability to interact with corporate customers
  • Excellent negotiation and contract-closing skills
  • Ability to build and maintain strong, long-lasting client relationships
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Experience with CRMs and reporting tools
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of the team.


Read more
DashLoc

at DashLoc

1 recruiter
Debahuti Kaushik
Posted by Debahuti Kaushik
Bengaluru (Bangalore)
18 - 40 yrs
₹2L - ₹3L / yr
Sales
Inside Sales
Communication Skills
Customer Relationship Management (CRM)
Effective communication
+2 more

•SaaS platform, and from a marketing background preferable.

• Conducting market research to identify selling possibilities and evaluate customer needs.

• Actively seeking out new sales opportunities through calling, networking and social media.

• Designing and implementing marketing plans for the company products.

• Answering to client queries about product specifications and uses.

• Develop relationships with existing customers and keeping touch with them.

• Work with other team members to ensure customer satisfaction.

• Find new business opportunities and customers.

• Contact potential customers to showcase company products or services.

• Use of social media like LinkedIn, after connecting to customers dropping emails like an introductory template or a pdf, scheduling demos and sending proposals and sales.

 •Preferred: Females

Read more
Upswing Financial Technologies Private Limited

at Upswing Financial Technologies Private Limited

2 candid answers
4 recruiters
Simran Bindra
Posted by Simran Bindra
Bengaluru (Bangalore)
0 - 4 yrs
Best in industry
Customer Service
Customer Support
Spokesperson
Communication Skills
Effective communication
+2 more

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.


Responsibilities:


Provide exceptional customer service:


·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.


Manage customer relationships:


·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.


Resolve customer issues:


·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.


Coordinate with internal teams:


·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.


Excellent communication skills:


·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:


Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:


Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.


If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Read more
Bengaluru (Bangalore), Mumbai
3 - 4 yrs
₹10L - ₹11L / yr
Client Servicing
Customer Relationship Management (CRM)
Client Management
Customer Success

About Company - 


They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.


We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.


We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.


Responsibilities-


1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements at the senior level with client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per time lines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Keep a track on competition activities.

10. Ensure all financials in terms of job estimation, billing and collection happens on time.

11. Be the brand custodian 


Requirement -


- Strong Experience in Client servicing and customer success


- Required skills - program management, presentation/communication, number crunching.


- Experience - 3-4 years in the digital media industry


- Not looking for folks with experience outside of the digital media industry


- Someone who have worked with solution providers or publishers managing clients

Read more
Kapture CX

at Kapture CX

1 video
Mamta Minz
Posted by Mamta Minz
Bengaluru (Bangalore)
5 - 15 yrs
₹7L - ₹20L / yr
Project Management
Software implementation
Project delivery
Workflow
SDLC
+7 more

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

 

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

  • 5+ years of experience in an IT services / Software product company with B2B SAAS implementation
  • Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
  • Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
  • In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
  • Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
  • Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
  • Analytical and problem-solving skills to identify and address project risks and issues proactively.
  • Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

  1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
  2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
  3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
  4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
  5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
  6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
  7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
  8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
  9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
  10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

 

Read more
Rippling
Bengaluru (Bangalore)
1 - 5 yrs
₹6L - ₹9L / yr
Customer Support
Customer Service
Customer Relationship Management (CRM)
Communication Skills
Effective communication
+1 more

About Rippling


Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.


By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).


About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. 

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!


What you will do

  • Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
  • Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries 
  • De-escalate and resolve issues by leveraging platform and industry expertise 
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
  • Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers 
  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features


What you will need

  • Bachelor's degree or equivalent work experience
  • Ability to work 6:30 PM IST, 5:30 AM IST
  • Demonstrated experience problem-solving with attention to detail
  • Organizational skills and experience improving processes
  • Written and verbal communication skills
  • Flexibility with changing job duties and responsibilities
  • Time management skills and ability to prioritize
  • Nice to have (not required): Bilingual in French-English


Read more
PWIP Foodtech Pvt. Ltd

at PWIP Foodtech Pvt. Ltd

2 candid answers
Suniti Das
Posted by Suniti Das
Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹3.6L / yr
Communication Skills
Sales presentations
Customer Relationship Management (CRM)
Effective communication
MS-Office

Job Title

Sales Executive

 

PWIP, Bangalore

 

Job Summary

 

We're seeking an enthusiastic salesperson to join our team. Generating leads, conducting sales

calls, maintaining our CRM database, and fulfilling sales targets are all tasks of the sales

executive.

Description of Job Duties 

 Developing sales strategy and setting sales goals.

 Prospect research and lead generation.

 Building communication with potential and existing customers through phone, email,

and in person.

 Answering questions, inquiries, and complaints from customers.

 Creating and sending proposals and quotes.

 Using specific software packages to manage the sales process.

 Creating and managing a CRM database.

 Meeting sales goals on a daily, weekly, and monthly basis.

 Attending meetings with the sales staff.

 

Skills & Requirements

 Should be able to join immediately

 High school diploma.

 1+ years of sales experience.

 Excellent sales and customer service abilities.

 Strong communicator, both verbally and in writing.

 Excellent communication and presenting abilities.

 Microsoft Office, CRM, and sales software programs expertise.

 Good problem-solving and negotiation abilities.

Salary Range


300000- 360000 Per Annum 

 

Location

Bangalore


Language

Hindi, English, and Karnada is mandatory


Company Info

PWIP creates a strong product line-related network of Traders, Distributors, Wholesalers,

Processors, Millers, Farmers, Exporters,

check product prices, place bulk purchases, and network with their relevant target partners.

Read more
Wealthglow
Sudeshna Sarkar
Posted by Sudeshna Sarkar
Bengaluru (Bangalore)
0 - 1 yrs
₹3L - ₹3.5L / yr
Business Development
Sales
Communication Skills
People skills
Interpersonal Skills
+4 more

Requirements:

 Time management and prioritising workload

 Industry Knowledge and Experience desirable

 Working knowledge of Microsoft office

 People management skills

 Excellent oral and written communication skills

 Presenting skills


Roles and Responsibilities:

 Manage the overall running of the sales team

 Develop and implement strategic sales plans that expand a company’s customer base and Solidify its presence

 Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams’ strengths and weaknesses.

 Developing and implementing new sales initiatives, strategies and programmes to capture key demographics

 Liaise and develop professional relationships with team members.

 The setting of objectives for all team members.

 Conducting regular 1 2 1’s business day meeting

 Absence management

 Performance management

Read more
NoBroker

at NoBroker

1 video
26 recruiters
Epari Satwik
Posted by Epari Satwik
Bengaluru (Bangalore)
0 - 4 yrs
₹4.5L - ₹5L / yr
Customer Service
Customer Support
Customer Relationship Management (CRM)
Relationship building

▪ Acting as relationship manager for the Paid customers of NoBroker.

▪ Building sustainable relationships and trust with customer accounts through open and interactive

communication.

▪ Identifying and assessing customers’ needs.

▪ Servicing customer in finding the right tenant /house as per the requirement of customer.

▪ Dialing outbound and attending inbound calls from customers and leads.

▪ Using internal tools and methods to provide best possible service to the customer.

▪ Negotiating with leads on behalf of customers.

▪ Keeping customers up-to date on the progress of his account.

▪ Following communication procedures, guidelines, and policies.

▪ Going the extra mile to provide excellent customer service.

Read more
A fintech company
Bengaluru (Bangalore)
2 - 4 yrs
Best in industry
Process improvement
Process management
Credit Card operations
Credit card life cycle
Stakeholder management
+3 more

Role and Responsibilities

1 The primary job of the incumbent is to detail and document all customer impacting processes.


2 He/ She shall also be the domain expert on credit card management system and be the interface for system enhancements as well as testing the functionalities prior to release of those enhancements into production


3  Document all customer impacting processes.


4 Discuss with all stakeholders to lay out the processes for the organisation.

·

5  Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.


6·Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

'

7 Lead the UAT for Credit Card Management systems/ EUC systems.

8 Define and execute test cases for code and product changes pending implementation.

·

9 Research transactional data to identify anomalies and facilitate process improvement efforts.

· 

10 Manage/ Control the overall process depository.

 

Qualifications and Education Requirements

 SKILLS required

·       Deep understanding of the Credit Card life cycle.

·       Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

·       2/3 years’ experience in a Credit Card Operations/ Service

·       Highly organized with strong communication, problem-solving, documentation, and presentation skills.

·       Bachelor’s degree preferred, but relevant years’ experience considered.

·       Experience with use case development and testing coordination.

·       Knowledge of process analysis and process efficiencies.

·       Proficiency in Microsoft Word and Excel.

 

Read more
Dhwani Rural Information Systems
Sunandan Madan
Posted by Sunandan Madan
Gurugram, Bengaluru (Bangalore)
8 - 10 yrs
₹14L - ₹15L / yr
Process improvement
Project delivery
Customer Relationship Management (CRM)
Engagement management
Stakeholder management
+13 more

Job Overview:

We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key


Responsibilities:

• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.

• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.

• Ensure project objectives align with the client's business goals and objectives.

• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.

• Conduct regular project status reviews, and mitigate project risks and issues.

• Facilitate cross-functional collaboration and communication for seamless project execution.

• Develop and implement performance metrics to measure project outcomes and impact.

• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.

• Report project progress, status, and results to stakeholders and senior management.

• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.

• Represent the organization in industry events and forums to build the brand and establish thought leadership.

• Manage business requirement discussions with program owners and report on projects.

• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.

• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.

• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)


Essential Technical Requirements:

• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)

• Experience with BI tools like Power BI

• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication

• Ability to work with cross-functional teams and manage external partners


Essential Non-Technical Requirements:

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members

• Strong analytical and problem-solving skills

• Ability to think strategically and identify opportunities for process improvements

• Excellent organizational and leadership abilities

• High level of motivation and dedication to delivering high-quality work

• Commitment to continuous learning and professional development

• Ability to communicate complex ideas effectively.

• Strong client engagement skills.

• Humility, willingness to listen and learn.


Education:

• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.

• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship

• Experience working with IT platforms and software solutions is a plus


Keywords:

• Project Delivery

• Engagement Management

• Customer Relationships

• Stakeholder Management

• Risk Assessment

• Resource Allocation

• Schedule Management

• Budgeting and Financial Tracking

• Process Improvement

• Status Reporting

• Communication and Collaboration

• Problem-Solving

• Cross-functional Team Management

• Time Management

• Strategic Planning

• Vendor Management

• Negotiation Skills

• Customer Satisfaction

• Performance Metrics

• Project Management Methodologies

• Data cleaning

• Report writing

• Impact assessments

• Training and training manual development

• Requirements gathering

• Multiple project management

• Fast-paced work environment

• Logical aptitude

• Ownership-taking attitude

• Action/task oriented

• Strong sense of purpose

• Written and presentation skills

Read more
Socly
Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹12L / yr
Business Development
Sales
Communication Skills
Effective communication
Customer Relationship Management (CRM)
+1 more
A Business Development Representative (BDR) for Socly.io is responsible for identifying and qualifying potential customers for the company's software solutions. This may involve conducting research, reaching out to potential customers through email or phone, and scheduling appointments for sales representatives to follow up with leads. The BDR will also work closely with the sales and marketing teams to develop and implement strategies for generating new business. Other responsibilities may include tracking and reporting on sales activities, providing customer feedback to the product development team, and maintaining accurate records in the company's CRM system. The BDR must have excellent communication and interpersonal skills, as well as the ability to multitask and prioritize effectively.
Read more
Learnyst Insight Private Limited

at Learnyst Insight Private Limited

1 video
9 recruiters
Ranjan Kumar
Posted by Ranjan Kumar
Bengaluru (Bangalore)
2 - 5 yrs
₹4L - ₹7L / yr
Business Development
Sales
Inside Sales
Direct sales
Customer Relationship Management (CRM)
+3 more
Job Role - Product Expert Specialist
Company - Learnyst Insight Pvt. Ltd.
Location - Bangalore
Start Date - Immediately
CTC - 4 To 7 LPA

About Learnyst
===========
We are Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction We help educators to sell courses on their websites & mobile learning apps. We are building Shopify for education. We want to make quality education affordable, easily accessible, and engaging.

Nice, but what do we do, We provide complete technology solutions and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst, educators can grow their academy online. For more information, please visit https://www.learnyst.com


Responsibilities
===========
1. Profiling of leads basis their interests and qualifying them based on eligibility for our various offerings over phone calls and emails
2. Asking potential customers questions to ascertain their potential needs
3. Managing sales process and working on CRM
4. Identifying new channel partners/business networking
5. Working closely with the manager or assigned staff member and completing all allocated tasks.
6. Conducting website research or gathering information through various tools.
7. Updating documents and sales records
8. Reviewing sales performance
9. Observing and carrying out sales processes
10. Identifying potential weaknesses and offering improvement suggestions.
11. Keeping a log of everything learned and delivering presentations to staff and other stakeholders.
12. Work on strategies to increase digital sales.

Qualifications
==========
1. Bachelors/Master's degree. (B-Tech, BE, MBA)
2. 2-5 Years of Relevant work experience in business development  (mandatory)
3. Good communication & presentation skills, both verbal and written in English.
4. Sense of ownership/accountability.
5. Good knowledge of computer science or engineering is preferred.
6. Knowledge of digital marketing (Content marketing, SEO, social media marketing, etc) is a big plus.
7. Experience in full sales cycle including deal closing Demonstrated sales success.
Read more
Bengaluru (Bangalore)
1 - 7 yrs
₹5L - ₹12L / yr
International sales
Sales
Effective communication
Customer Relationship Management (CRM)
This position performs outbound calls to potential and current customers to qualify them as
sales lead for sales specialists.
• This position will require working closely with Sales to ensure the accurate and effective quality
of sales leads.
• The SDR’s will be assigned to various customers of Trexinet, wherein they can be assigned to more than one customer at one given time

• Make outgoing calls to potential customers to schedule high-quality leads for sales.
• Serve as Trexinet customer’s professional representative when dealing with prospects: via
phone, email, etc.
• Possess strong knowledge of assigned products to identify customer needs when qualifying
them.
• Document each call as per company and departmental policies and procedures.
• Follow up with potential customers in a timely manner if necessary.
• Demonstrate an aptitude for sales, be able to ask for the next meeting and suggest additional
products or services to increase customer satisfaction and revenue.
• Apply a positive customer service attitude in interactions with all customers. Be able to
establish a positive rapport.
• Be patient and understanding in all customer interactions.
• Communicate effectively and professionally in all forms of communication with internal and
external customers.
• Maintain regular attendance and to arrive at work on time.
The work will be in US Time Zone, so candidates should be open for the night shift
Read more
Onemoney
Mumbai, Bengaluru (Bangalore), Chennai, Pune, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Hyderabad
3 - 12 yrs
₹11L - ₹25L / yr
Communication Skills
Solution selling
Organizational skills
Decision-making
Customer Relationship Management (CRM)
+5 more
  • Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
  • Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
  • Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
  • Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
  • Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
  • Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs 
  • Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.
Read more
Bengaluru (Bangalore)
0 - 2 yrs
₹2L - ₹3L / yr
Field Sales
Sales
Field operations
Market Research
Negotiation
+2 more

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

 

Responsibilities
  • Build relationships with prospective clients
  • Maintain consistent contact with existing clients
  • Manage sales pipeline
  • Analyze market and establish competitive advantages
  • Track metrics to ensure targets are hit

 

Qualifications

 

  • Bachelor's degree 3+ years in sales industry
  • Experience in full sales cycle including deal closing Demonstrated sales success
  • Strong negotiation skills
  • Strong communication and presentation skills
  • CRM experience is preferred
Read more
Maxpo Exhibitions

at Maxpo Exhibitions

1 recruiter
Aanchal Gupta
Posted by Aanchal Gupta
Bengaluru (Bangalore)
1 - 1 yrs
₹2L - ₹3L / yr
Communication Skills
Customer Service
Customer Retention
Customer Support
Customer Relationship Management (CRM)
  • Accurately recording details of customers’ purchase orders.
  • Processing all customer purchases accordingly.
  • Generating promising leads to pursue.
  • Managing customer accounts by ensuring that existing customers remain satisfied with the company's services.
  • Developing and sustaining solid relationships with customers to encourage repeat business.
  • Understanding in-depth knowledge to make suitable recommendations based on customers' needs and preferences.
  • Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
Read more
Zolve

at Zolve

2 recruiters
Agency job
Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹4L / yr
Customer Support
Customer Service
Customer Relationship Management (CRM)
Administrative support
MS-Office
+1 more
 
Responsibilities
  1. Communicating with customers through various channels (email/chat)
  2. Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
  3. Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
  4. Keeping records of customer interactions, transactions, comments, and complaints.
  5. Build rapport quickly with customers/clients and put them at ease
  6. Proven high initiative and energy level with good influencing, decision-making and collaboration skills
  7. Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
  8. Keeping yourself updated on company products to effectively manage customer queries.
 
Requirements
  1. Smart Graduates with excellent communication skills
  2. 1 year to 3 years of experience working in customer support roles
  3. Demonstrated ability to handle highly complex and manual queries, excel knowledge
  4. Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
  5. Empathetic, organised, problem solver
  6. Open to work in shifts (rotational day and night shifts).
Note:
  1. This is full-time, work from an office opportunity based out of Bangalore.
  2. No Cab facility will be provided but shift allowance will be provided.
 
 
 
 
Read more
HyperVerge

at HyperVerge

4 recruiters
Rishabh Thahriani
Posted by Rishabh Thahriani
Remote, Bengaluru (Bangalore)
3 - 6 yrs
₹10L - ₹15L / yr
Inside Sales
Field Sales
Customer Relationship Management (CRM)

DESCRIPTION
HyperVerge is a global deep tech AI company serving clients across India, Africa ASEAN and US regions. Our market-leading AI technology is ranked among the bests on the globally reputed leaderboards such as NIST. Our AI products are used by large enterprises like Jio, Vodafone, Airbus, SBI, Bajaj, ICICI Securities and unicorns such as Grab, Groww, Byjus, and Cred for verifying the identities of their customers and preventing fraud.

We have powered more than 500 million (~7% of the world’s population) ID checks in the last three years!

MISSION:

As part of our rapid growth plan, we are looking to onboard a dynamic and ambitious salesperson in our India Sales team. This team member will be a hunter and be responsible to generate new recurring revenue by acquiring new customers for HyperVerge’s products

OUTCOMES EXPECTED – FIRST YEAR:

Goals

  1. Develop a deep understanding of HyperVerge technology and products within the first month
  2. To acquire 12+ new logos and thereby generate $75K New MRR (~$300K New Total Revenue) for HyperVerge by End of March 31, 2023.
  3. Consistently achieve and exceed mutually agreed upon monthly sales goals

RESPONSIBILITIES

  • Sales Execution
    • Drive new revenue by taking charge of the full sales cycle following the established sales process. You will primarily be responsible for leading qualified opportunities to closures. In addition, you will also be expected to hunt, prospect and qualify a certain number of leads every month as these are key skills for a salesperson to always sharpen.
    • The role is a combination of both Inside Sales and Field Sales. Travel to client offices as necessary.
    • Closely collaborate with various internal teams as necessary.
  • Sales Strategy:
    • Build a strategically selected list of target clients (with the help of the Sales Leader)
    • Exploring new markets/target segments
    • Assist the Product team in meetings to understand problems clients are facing
    • Constantly refine our Go-to-Market approach based on sales objectives and market situation.
  • Collaborate:
    • Constantly evolve and collaborate to find methods to connect and pitch to top-level executives and decision-makers at prospects
    • Establish a clear use case and manage pilots with measurable business impact
    • Collaborate with internal teams to launch new publisher-focused products with your partners
    • Collate and interpret partner feedback to facilitate improved products
    • Share and build a best-practices knowledge base to share with current and future sales team members
  • Ownership:
    • Be the primary point of contact for your client stakeholders and be fully responsible for driving client conversation from HyperVerge.
    • Proactively share insights and learnings from client conversations
  • Reporting and Insight Generation
    • Ensure CRM is always updated.
    • Work with Sales Leader in generating insights on how to make the sales team more efficient.

REQUIREMENTS

  • 1+ years of experience with B2B Saas sales functions, and has the necessary mindset to scale with an established sales process.
  • Has handled accounts of ACV of $50K and above
  • Excellent written and verbal communication via phone, email and in-person meetings
  • Good to have - deep understanding of onboarding and KYC processes in B2C companies
  • Travel - 25% domestic travel required for client engagements

 

COMPETENCIES:

  • Hunter
    • Understands clearly what it takes to generate New Revenue - identify a lead, generate interest, discover problems and is energized by (at least not afraid of) difficult situations, conversations, negotiations, conflict, rejection, etc.
    • Competitive and result-focused
    • Spends 80% of focused time on creating new revenue (Exceeds revenue and pipeline targets)
  • Execution
    • Be great at the execution of an established process.
    • Be able to adapt to emerging situations as far as key values/boundary conditions are being met.
    • Domain Knowledge and network
    • Good track record of selling to the Financial Services industry (preferable)
    • Knows decision-makers and has a working relationship across organizations in the industry
    • In-depth understanding of one of these - lending, insurance, securities, credit cards or mutual funds and an understanding of the critical industry problems
  • Analytical and Problem-Solving Skills
    • High grasping power - Quick to understand and absorb qualitative or quantitative data and draw insightful conclusions from it
    • Strong attention to detail - does not let important details slip through the cracks
  • Learning
    • Intellectual curiosity - loves to ask questions and is genuinely interested in learning the client's needs
    • Enthusiastic about learning and trying new approaches, best practices, and ideas and not overly attached to what has worked in the past
  • Work ethics
    • Proactively pursues the company mission with a high degree of energy and daily activity.
    • Follow-through on Commitments to both clients and team member
Read more
Green Mobiles
Bengaluru (Bangalore)
3 - 4 yrs
₹3L - ₹4L / yr
Microsoft Excel
Customer Relationship Management (CRM)
Analytical Skills
JOB OBJECTIVE:
Responsible for conducting certain aspects of logistic and e commerce operations including vendor relations, vendor payments, keeping clear and open communication with ecommerce companies, monitor daily sales, and generate monthly sales report. The ideal candidate must be exceptional and very detailed oriented.

Roles and Responsibilities:

Posses a good understanding of online technologies like online marketplace.
Coordination and close interaction with Category Team at e commerce companies and vendors.
Issue resolution with appropriate levels of urgency with internal personnel using solid negotiation skills and escalating to management.
Timely Stocking of Inventory (PI, PO, Invoice and Delivery Logistics).
Developing a dynamic pricing strategy of sales, festivals.
Consolidate sales and inventory reports for Financial Controller.

Skills Required:
Strong Relationship Management skills and Crisis Management skills.
Strong excel and analytical skills.
Strong Communication and Interpersonal Skills.
Ability to work in an unstructured and rapidly growing environment.
Ready to take ownership and has drive and strong ability to execute.
Excellent time management skills.
Prior experience ideally in an e commerce company or start up is a plus.
Read more
Stan

at Stan

Pragya Singh
Posted by Pragya Singh
Bengaluru (Bangalore)
2 - 3 yrs
₹2.4L - ₹3.2L / yr
Customer Support
Zendesk
Customer Relationship Management (CRM)
Technical support
Communication Skills
+2 more

Responsibilities

  • Manage incoming calls, chat and emails from customers in a prompt and swift manner
  • Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to concerned authority when necessary
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

  • Graduate from any stream
  • 2+ years experience in a customer support role
  • Strong Track record of performance 
  • Strong listening , written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Must be fluent in English, proficiency in other languages is an advantage.
  • Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 
Read more
CM.com
Agency job
via manpower india by Abhishek Petshali
Bengaluru (Bangalore)
1 - 3 yrs
₹6L - ₹12L / yr
Marketing & Communication
Customer Relationship Management (CRM)
Market Research
Sales
Business Development
  1. Generate qualified opportunities for the company by rigorously prospecting and researching in the given region/ market/ industry. Information about MEDDIC is a plus
  2. Being the face of CM.com’s and introducing the company and the product to the prospects so as to generate funnel.
  3. Write creative communication (emails/ Inmails) to grab  the attention of prospects.
  4. Ideate and innovate methods to improve SDR metrics
Read more
Pet Care Company
Agency job
via Sapwood Ventures by Archana Baskaran
Bengaluru (Bangalore)
1 - 4 yrs
₹2L - ₹4.8L / yr
Customer Relationship Management (CRM)
Customer Service
Relationship building
Voice of the customer
upsell
● Coordinate for the task management between pet parents with a Vet/ Trainers
● Maintain relationships with identified customers
● Revenue enablement by upsell, cross-sell, etc
● Be the company’s face for the customer
● Solve for pet’s needs

What we offer:
• Learning & Development: Work with veterinarians in a start-up environment with a steep
learning curve
• Ownership: Individually lead important charters with high impact potential
• Employee first culture: Putting employees above everything else. Be surrounded by positivity
and furry friends
• Perks & benefits: Salary matching market compensation.
Read more
Citriot

at Citriot

1 recruiter
Rajat Kulkarni
Posted by Rajat Kulkarni
Bengaluru (Bangalore)
7 - 10 yrs
₹5L - ₹9L / yr
Customer Relationship Management (CRM)
Sales
B2B Marketing
Responsibilities –
● Develop a growth strategy focused both on financial gain and customer satisfaction
● Conduct research to identify new markets and customer needs
● Arrange business meetings with prospective clients
● Promote the company’s products/services addressing or predicting clients’ objectives
● Build long-term relationships with new and existing customers
● Have an in-depth knowledge of business products and value proposition
● Follow industry trends locally & internationally

Requirements –
● Proven working experience as a business development manager or a relevant role
● Experience in customer support is a plus
● Proficiency in MS Office and CRM software (e.g. Salesforce)
● Proficiency in English
● Market knowledge
● Communication and negotiation skills
● Ability to build rapport
● Time management and planning skills
● Background in Engineering is a big plus
● MBA from a reputed college

Qualification (Must):

BE + MBA
Read more
SunEdison Infrastructure
Ankul Sharma
Posted by Ankul Sharma
Mumbai, Chennai, Bengaluru (Bangalore), Hyderabad, Delhi, Kolkata
1 - 4 yrs
₹4L - ₹5L / yr
MS-Excel
Customer Relationship Management (CRM)
Communication Skills

JOB DESCRIPTION / ROLES & RESPONSIBILITY


Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

 

Salary
INR 4,00,000 – 5,00,000 per annum

 

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

 

The Objectives of this role include

  • Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
  • Partner closely with Sales and Operations Team in their respective region
  • Ensure timely submission and follow-up on all call information submitted across businesses
  • Arrange Client meetings with the Sales Team
  • The goal is to help the company grow by bringing in customers and developing business
  • Correspondence to clients like clarifications, queries, and other details about our business
  • Convincing customers to close the lead and grow the business
  • Follow up with the client, may include site visit as well
  • Relationship management
  • Drive to engage clients on new products and features
  • Understanding customer journey thoroughly
  • Coordinating customer requests with internal stakeholders (ops team, survey team)
  • Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)


Position Responsibility

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company and ask questions to understand customer requirements to close sales
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Directly communicating between the Client and SunEdison’s team and performance management
  • Manage and coordinate inter-team-members relationships
  • Team level Key Performance Indicators
  • Bridge the gap between client, sales team and operations team for Solar Panels
  • Noting down customer requests exhaustively
  • Ultimate focus on delighting the customer
  • Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
  • Ensuring all teams deliver to customers in their respective TAT


Position Experience

  • Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.


Position Academic Qualification

  • Graduation in any discipline.

 

Desired Technical Skills

  • MS Excel tools and Basic CRM Tools

Desired Soft Skills

  • Should have attention to detail
  • Communication Skills (Verbal and Written)
  • Interpersonal Skills
  • Analytical & Problem-Solving Skills

Language Proficiency

  • English- Must Have
  • Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Read more
Zolve

at Zolve

2 recruiters
Varun Kashyap
Posted by Varun Kashyap
Bengaluru (Bangalore)
4 - 6 yrs
₹35L - ₹50L / yr
Communication Skills
Customer Relationship Management (CRM)
Customer Service

ABOUT US

 

Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

  • A Bank Account you can create from anywhere in the world in under five minutes
  • A high-limit Credit Card that helps build a healthy credit score
  • Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.

 

RESPONSIBILITIES

 

  • Responsible for driving customer excellence & bringing the customer perspective to all business decisions
  • Work with cross-functional teams (business, product, design, content, marketing etc.) and wear the hat of the customer to constructively challenge the teams and to develop a customer-first mindset and implement customer focused strategies
  • Own and drive the overall NPS metric for Zolve
  • Consistently scan the market for best practices, best in class journeys, best in class customer delighter elements etc. and own market intelligence from a customer experience perspective
  • Understand the competitive landscape and be an expert on our competition and how they are positioned
  • Obtain insights into customers’ usage of current products, untapped opportunities and customer personas, through interviews, surveys, and sales data
  • Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target customer personas.
  • Serve as a customer evangelist within the organization

 

REQUIREMENTS

 

  • 1. Obsessed with improving customer experience 🙂
  • 2. Obsessed with improving customer experience 🙂
  • 3. Obsessed with improving customer experience 🙂
  • 4-6 years of B2C product experience
  • Preferably has worked or studied in the US
  • A creative and quantitative thinker
  • Significant attention to detail
  • Demonstrable experience collaborating with cross-functional teams, across geographies, and taking ownership of key metrics
  • Excellent presentation, written, and verbal communication skills
Read more
CrioDo

at CrioDo

2 recruiters
Vandna  Kain
Posted by Vandna Kain
Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹5L / yr
Communication Skills
Customer Success
Revenue management
Customer Relationship Management (CRM)

Roles & Responsibilities

  • Be part of the customer success team and own a process in user onboarding journey

  • Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.

  • Ensure good customer experience and execute a feedback loop to improve the related processes

  • Understand Crio’s product offerings and customer acquisition process

  • Organize and manage work and report progress with CRM/Spreadsheets

Skills/Expectations

  • Good communication skills in English and Hindi (optional)

  • 1+ years exp of customer handling roles preferred

  • Motivation and drive to learn and grow in career

  • Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner


Read more
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