Customer Relationship Management (CRM) Jobs in Bangalore (Bengaluru)

Explore top Customer Relationship Management (CRM) Job opportunities in Bangalore (Bengaluru) from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
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at Keka

DP
Posted by SiddarthPraneeth KMS
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Hyderabad, Bengaluru (Bangalore)
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0 - 4 yrs
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₹2L - ₹10L / yr
Communication Skills
Analytical Skills
Customer Relationship Management (CRM)
Customer Success
Customer Support
+5 more

About Keka

 

Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.

 

A Product Specialist is someone who has firsthand knowledge about our platform and can configure and customize the platform as per the business requirements of our customers.

 

What we are looking for in you:

 

  • The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must.
  • You would be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must.
  • While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role.
  • The role requires dealing with complex payroll calculations, so being good with numbers is a must.
  • Leadership and organization skills will help boost your career shoot faster in this role.

 

Roles and responsibilities:

 

  • Being able to understand customers' HR/Organization requirements and design a solution using the Keka platform that meets these needs.
  • Measure product usage metrics and assist businesses in increasing product adoption.
  • Develop customer relationships with a goal to promote platform adoption and retention.
  • Identify bottlenecks in the operations and come up with improvements and process optimizations.
  • Communicate with customers effectively through the mail, chat, and voice channels.
Read more
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Bengaluru (Bangalore)
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1 - 4 yrs
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₹5L - ₹8L / yr
Community Management
Social media management
Operations
Social Media Marketing (SMM)
Content Strategy
+3 more

About Pratilipi: 

Founded in 2015 by a set of reading enthusiasts, Pratilipi is a storytelling platform that brings readers, writers, and their stories together. Something that started as a reading platform we are now operating across four more products - Pratilipi Comics, Pratilipi FM, IVM podcasts, and Writeorder.

All the magic happens from a super cool office in Bangalore where we brainstorm, ideate, debate, and execute. Aggressive and fast-paced, we motivate ourselves with meaningful disputes over infinite cups of tea. 

Product Details - 

Pratilipi literature consists of 12 languages, 350K+ writers, 5M+ stories, 30m+ MAU. Pratilipi is the country's largest self-publishing platform.

 

About the Team: 

The Community & Operations team works closely with the customers (Authors and Readers) to enable delightful experiences for them. Our end goal is to make users happy! 

Our team, also known as the Language team at Pratilipi, is always focused on building a great community of authors and readers via various initiatives. We keep resolving user issues. We also closely work with the Product team and QA team to grow and build experiments & features that enable delightful experiences for our users. 

We are a lean team that learns from each other and iterates rapidly to make a larger impact on the user community. Our strive to solve user problems and also build a community for them enables us to constantly redefine our goals,  action plans, and strategy. 

We are 15 community managers who work together in a high ownership-driven environment, from solving user problems and bugs to developing a community of creator economy. We are looking for an accountable Community manager who fits into our culture and brings something new to the table, including party tricks. 

Meet the team

 

Role : 

You will be leading the whole Hindi language operations and community initiatives at Pratilipi. You will be resolving customer issues, report bugs, design and execute community-oriented strategy for the Hindi language. You will be scaling your language community with an innovative, creative, and efficient execution style.

 

Responsibilities for Hindi Community:

You will be helping the Pratilipi Authors community by -  

  • Developing trustworthy, long-lasting strong relationships with the Authors community. You will empower and guide them on growth and their unique success plan on Pratilipi. 
  • Defining, executing, and scaling community initiatives and experiments for the growth of the community. 
  • Defining quarterly action plan for the community growth and wellbeing. You will be doing aggressive experiments to achieve your community goals and key results. 
  • Scaling each successful community initiative with the help of a team of freelancers.  
  • Empowering monetization for the community via different strategies and initiatives.
  • Organizing offline meet-ups (Post COVID), workshops, masterclasses to help the author community grow. 
  • Helping in defining, designing, and implementing a Community help center and forum for the language. 
  • Helping in effective execution of IP deals, contracts, and communications with the author community. 

Responsibilities for Operations:

You will be handling operations for the Hindi language by helping in -  

  • Resolving reported customer issues for the Hindi language. 
  • Raising patterns and bugs in the product to help the QA team to solve them rapidly. 
  • Brainstorming on an efficient system to solve the top priority user problems, possible resolutions, feature suggestions with help of the product team. 
  • Designing problem resolution systems, automation, delegations of tasks to achieve customer satisfaction and success. 
  • Managing and growing Social media pages effectively. 
  • Helping in product translations, community emails, IP acquisition work from different teams at Pratilipi.
  • Moderation of contents and authors violating community guidelines. 

 

Experience: Prefered 1 to 3 yrs of experience as Hindi Operations/Community manager. We also welcome freshers with a strong hunger to grow the Hindi author community.

 

Basics:

Salary: ₹5L – ₹8L

Location: Bangalore 
Type: Full-time role

Note: Work from Home is available for now but eventually we would expect you to work from our Bangalore office mandatorily.


Must have:
Excellent written and verbal communication skills in Hindi and English. 

 

The expertise we are looking for:

  • Strongly passionate about Hindi writing, reading, and literature in general. An artist. A creative soul. 
  • Have you heard of an engineering or science graduate turned author? They might fit in! We are eager to work with square pegs in round holes.
  • A highly self-driven person who can work independently on community initiatives with utmost ownership and accountability.
  • You should be great at Hindi writing. You should be able to create awesome email campaigns, blogs, and articles to grow your community. 
  • Strongly Data-driven yet strongly intuitive. Artist at heart, an entrepreneur at mind. You know the pulse of the Author community. 
  • You think on a scale. You do small experiments, and you do grand scaling of successful experiments. 
  • You are an ownership-driven mature adult comfortable with multitasking. You are super organized, a good listener, a self-motivated problem solver, highly empathetic for customers, and above all a lover of Hindi culture and language.

 

Good to have:

  • Writing career in the Hindi language 
  • Author on Pratilipi platform
  • Basic skills in Microsoft Office, G Suite, MySQL, Amplitude, etc. 
  • A unique combination of Creative and analytical skills.
  • Community building experience on any scale.
  • Customer success understanding

 

Benefits :

  • Medical insurance
  • You can choose Online courses that will help you grow
  • Buy Books 
  • Mental Health Consultation

 

Do not apply if you are not:

  • Ownership driven
  • Curious in general
  • Able to explain things in simple terms
  • Self-motivated
  • Use to work in a chaotic environment
  • Highly proactive
  • Hungry to grow anymore
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DP
Posted by Mitiksha Khandelwal
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Bengaluru (Bangalore)
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1 - 13 yrs
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₹4L - ₹5.5L / yr
Project Management
Client Management
Customer Relationship Management (CRM)
Client Servicing
Agile/Scrum
+2 more
Marmeto is an end to end E-commerce Technology Solutions Brands which believes in solving complex issues involved in the process of an E-Commerce venture and accordingly deliver solutions which results in dynamic business efficiency. Our E-commerce working is based on Shopify.

We are a team of 60+ Problem Solvers who are having diversified experience with one focus i.e. problem solving.

We are Global Partners of Shopify, PayPal and DHL with business operations in North America, South East Asia, Europe and Oceania.

We have served 1000+ brands globally and our clientele includes Lens kart, The Better India, The Hindu, Wonder chef, Boat, KKR, Qtrove, Kisan and the list goes on.

The Role

Roles And Responsibilities
  • Prioritize, plan and coordinate shopify project development activities according to customer requirements.
  • Build positive working relationships with customers and ensure customer satisfaction.
  • Analyze and resolve project issues in a timely and accurate manner.
  • Supervise development team on a daily basis to execute assigned projects within deadlines and budget.
  • Act as primary contact for customer queries and concerns related to their ongoing projects and association with Marmeto.
  • Coordinate with the POC from the delivery team on day to day basis.
  • Perform customer negotiations for contractual terms and agreements.
  • Prepare project proposals and develop project plan, schedule and budget.
  • Perform cash flow analysis of your active accounts and work towards removal of invoices in a timely fashion.
  • Focus on Upselling: The aim is to add value to the clients business by suggesting solutions that they are currently unaware of.
Ideal Profile
  • Must have an experience of 1 years in any customer facing role.
  • Should have an 1+ years of experience in Account Management.
  • Should have a graduation degree in Compute Science.
  • MBA is an additional advantage.
  • Should be self-motivated, dynamic, detail-oriented, people-person.
  • Should have strong multi-tasking skills to switch between multiple clients requirements and communication.
  • Should have excellent communication skills to manage and retained clients.
  • Should have ability to (adopt and drop) necessary skills as per the job requirements.
What's on Offer?
  • Great work culture
  • Opportunities for career growth & development
  • Opportunity to make a positive impact
Read more
DP
Posted by Rishabh Thahriani
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Remote, Bengaluru (Bangalore)
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3 - 6 yrs
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₹10L - ₹15L / yr
Inside Sales
Field Sales
Customer Relationship Management (CRM)

DESCRIPTION
HyperVerge is a global deep tech AI company serving clients across India, Africa ASEAN and US regions. Our market-leading AI technology is ranked among the bests on the globally reputed leaderboards such as NIST. Our AI products are used by large enterprises like Jio, Vodafone, Airbus, SBI, Bajaj, ICICI Securities and unicorns such as Grab, Groww, Byjus, and Cred for verifying the identities of their customers and preventing fraud.

We have powered more than 500 million (~7% of the world’s population) ID checks in the last three years!

MISSION:

As part of our rapid growth plan, we are looking to onboard a dynamic and ambitious salesperson in our India Sales team. This team member will be a hunter and be responsible to generate new recurring revenue by acquiring new customers for HyperVerge’s products

OUTCOMES EXPECTED – FIRST YEAR:

Goals

  1. Develop a deep understanding of HyperVerge technology and products within the first month
  2. To acquire 12+ new logos and thereby generate $75K New MRR (~$300K New Total Revenue) for HyperVerge by End of March 31, 2023.
  3. Consistently achieve and exceed mutually agreed upon monthly sales goals

RESPONSIBILITIES

  • Sales Execution
    • Drive new revenue by taking charge of the full sales cycle following the established sales process. You will primarily be responsible for leading qualified opportunities to closures. In addition, you will also be expected to hunt, prospect and qualify a certain number of leads every month as these are key skills for a salesperson to always sharpen.
    • The role is a combination of both Inside Sales and Field Sales. Travel to client offices as necessary.
    • Closely collaborate with various internal teams as necessary.
  • Sales Strategy:
    • Build a strategically selected list of target clients (with the help of the Sales Leader)
    • Exploring new markets/target segments
    • Assist the Product team in meetings to understand problems clients are facing
    • Constantly refine our Go-to-Market approach based on sales objectives and market situation.
  • Collaborate:
    • Constantly evolve and collaborate to find methods to connect and pitch to top-level executives and decision-makers at prospects
    • Establish a clear use case and manage pilots with measurable business impact
    • Collaborate with internal teams to launch new publisher-focused products with your partners
    • Collate and interpret partner feedback to facilitate improved products
    • Share and build a best-practices knowledge base to share with current and future sales team members
  • Ownership:
    • Be the primary point of contact for your client stakeholders and be fully responsible for driving client conversation from HyperVerge.
    • Proactively share insights and learnings from client conversations
  • Reporting and Insight Generation
    • Ensure CRM is always updated.
    • Work with Sales Leader in generating insights on how to make the sales team more efficient.

REQUIREMENTS

  • 1+ years of experience with B2B Saas sales functions, and has the necessary mindset to scale with an established sales process.
  • Has handled accounts of ACV of $50K and above
  • Excellent written and verbal communication via phone, email and in-person meetings
  • Good to have - deep understanding of onboarding and KYC processes in B2C companies
  • Travel - 25% domestic travel required for client engagements

 

COMPETENCIES:

  • Hunter
    • Understands clearly what it takes to generate New Revenue - identify a lead, generate interest, discover problems and is energized by (at least not afraid of) difficult situations, conversations, negotiations, conflict, rejection, etc.
    • Competitive and result-focused
    • Spends 80% of focused time on creating new revenue (Exceeds revenue and pipeline targets)
  • Execution
    • Be great at the execution of an established process.
    • Be able to adapt to emerging situations as far as key values/boundary conditions are being met.
    • Domain Knowledge and network
    • Good track record of selling to the Financial Services industry (preferable)
    • Knows decision-makers and has a working relationship across organizations in the industry
    • In-depth understanding of one of these - lending, insurance, securities, credit cards or mutual funds and an understanding of the critical industry problems
  • Analytical and Problem-Solving Skills
    • High grasping power - Quick to understand and absorb qualitative or quantitative data and draw insightful conclusions from it
    • Strong attention to detail - does not let important details slip through the cracks
  • Learning
    • Intellectual curiosity - loves to ask questions and is genuinely interested in learning the client's needs
    • Enthusiastic about learning and trying new approaches, best practices, and ideas and not overly attached to what has worked in the past
  • Work ethics
    • Proactively pursues the company mission with a high degree of energy and daily activity.
    • Follow-through on Commitments to both clients and team member
Read more
DP
Posted by Richa Tiwari
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Bengaluru (Bangalore)
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2 - 5 yrs
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₹5L - ₹9L / yr
Sales
Team leadership
Salesforce
Customer Relationship Management (CRM)

Position : Sales/FOS Trainer

Type : Consultant (Full-Time)

 

Team - Customer Acquisition

 

About Rupifi

 

Want to solve a trillion dollar problem and improve the lives of millions?

 

We are on our way to disrupt how B2B transactions are done globally! We started with solving the “Buy Now Pay Later” payment option for the online marketplaces - having partnered with 30+ B2B marketplaces, including Walmart, Jumbotail, Arzoo, NurtureFarm, etc. we are the first to introduce B2B BNPL in India. Over the last 2 years, even through the impact of the pandemic, we have powered ₹1200 Crore+ transactions for 100,000+ retailers from across India and are accelerating at ~50% Q-o-Q!

 

Now, we are looking to simplify the complex ecosystem of B2B transactions holistically across the globe - by solving pain points for every node in this ecosystem. It frustrates us to see how inefficient B2B transactions continue to be even in this day and age. We are backed by top fintech investors - Tiger Global, Bessemer Venture Partners, Quona Capital, Ankur Capital, Binny Bansal and Gokul Rajaram - who have put their faith in us to spearhead this revolution.

 

Join us on this rocketship if you are someone who hates inefficiencies as much as us!

 

About the Role

 

Responsibilities of the Sales/FOS Trainer :

  • Conduct skills gap analyses to identify areas of improvement
  • Onboard new sales/FOS/Customer Support employees
  • Conducts exercise sessions for new and current Sales/FOS/Customer Support Employees.
  • Observes Sales/FOS/Customer Support encounters and collects feedback, results, and performance data of trainees after sessions.
  • Coordinates with other sales trainers and sales managers.
  • Structures training plans to meet financial objectives.
  • Develop and facilitate knowledge checks/online assessments on a monthly basis.
  • Stay abreast with latest industry changes, understand learning gaps & develop required training content.

 

Qualifications for Sales/FOS Trainer :

  • 2+ years of experience as a Sales Trainer. Preferably having inside sales experience.
  • Dynamic professional with excellent interpersonal skills and has an enterprising style of work.
  • Desired Traits: Self-starter, proactive, quick & adaptive.
  • Excellent written and verbal communication skills.
  • Strong listening and presentation skills
  • Proficiency in content creation (ppt & video based) using tools
  • Experience working with Salesforce.com or similar CRM
  • Ability to multitask, prioritize, and manage time effectively
  • Maintain a high level of attention to detail, the ability to work independently, adjust priorities, and work in a continuously changing environment.
  • Must be enthusiastic and enjoy the hustle of a start-up.

 

Other Details

  • Work with one of the fastest growing fintech startups in the country, backed by marquee investors
  • Learn from an exceptional set of founders and core team, who will act as mentors and help shape your career
  • Industry leading compensation with a mix of fixed and variable components
  • Roll is full time, based in Bangalore
Read more
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Bengaluru (Bangalore)
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3 - 4 yrs
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₹3L - ₹4L / yr
Microsoft Excel
Customer Relationship Management (CRM)
Analytical Skills
JOB OBJECTIVE:
Responsible for conducting certain aspects of logistic and e commerce operations including vendor relations, vendor payments, keeping clear and open communication with ecommerce companies, monitor daily sales, and generate monthly sales report. The ideal candidate must be exceptional and very detailed oriented.

Roles and Responsibilities:

Posses a good understanding of online technologies like online marketplace.
Coordination and close interaction with Category Team at e commerce companies and vendors.
Issue resolution with appropriate levels of urgency with internal personnel using solid negotiation skills and escalating to management.
Timely Stocking of Inventory (PI, PO, Invoice and Delivery Logistics).
Developing a dynamic pricing strategy of sales, festivals.
Consolidate sales and inventory reports for Financial Controller.

Skills Required:
Strong Relationship Management skills and Crisis Management skills.
Strong excel and analytical skills.
Strong Communication and Interpersonal Skills.
Ability to work in an unstructured and rapidly growing environment.
Ready to take ownership and has drive and strong ability to execute.
Excellent time management skills.
Prior experience ideally in an e commerce company or start up is a plus.
Read more

at Stan

DP
Posted by Pragya Singh
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Bengaluru (Bangalore)
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2 - 3 yrs
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₹2.4L - ₹3.2L / yr
Customer Support
Zendesk
Customer Relationship Management (CRM)
Technical support
Communication Skills
+2 more

Responsibilities

  • Manage incoming calls, chat and emails from customers in a prompt and swift manner
  • Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to concerned authority when necessary
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

  • Graduate from any stream
  • 2+ years experience in a customer support role
  • Strong Track record of performance 
  • Strong listening , written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Must be fluent in English, proficiency in other languages is an advantage.
  • Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 
Read more
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Bengaluru (Bangalore)
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1 - 4 yrs
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₹3L - ₹5L / yr
Telesales
Inside Sales
Direct sales
Customer Relationship Management (CRM)
Business Development
+1 more

About Learnyst

We are Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction We help educators to sell course on their own website & mobile learning apps. We are building Shopify for education. We want to make quality education affordable, easily accessible and engaging.

Nice, but what do we do We provide complete technology solution and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst, educators can grow their academy online. For more information, please visit https://www.learnyst.com/" target="_blank">https://www.learnyst.com

What would I do?

You will be responsible for developing business opportunities by prospecting new businesses, customer acquisition and driving customer satisfaction. You will be responsible for lead generation, converting leads to customers, leading post-sales efforts including customer on-boarding, driving user adoption and customer satisfaction. You will be responsible for owning customer renewals, and developing up-sell opportunities. You’ll develop strong, long-lasting customer relationships as a trusted advisor.


Specifically, we are looking for sales executive who can

  • Source potential leads through market research. Like business directories, social media accounts, web searches, or any such online/offline resources.
  • Conducting online/offline research about the new business leads
  • Cold calling; making multiple outbound calls to potential leads & qualify opportunities
  • Converting potential leads to trial users and then as customers
  • Answer all product and technical queries prospects have along the course of their evaluation to their full satisfaction over the web, phone or email
  • Onboard new customers and manage good relationships
  • Perform effective online demos to leads, prospects and customers
  • Understand requirements and provide best possible solution
  • Document lead and prospect activity in CRM to ensure efficient lead management
  • Build sales pipeline by prospecting through emails, calls and web demos
  • Contributing to product roadmap based on customer inputs and providing feedback to product teams on new features rolled out
  • Proactively identify opportunities to get testimonials, create case studies, and upsell.
  • Punctual and professional with a project management mindset and can-do attitude
  • Stay up to date with Learnyst platform updates and changes.
  • Learn fast, flare to challenge yourself to grow, dare to think big and highly ambitious.
  • Passion for converting leads into customers all day, every day
  • Your goal is to drive company growth by converting new customers and transition Learnyst customer as loyal Learnyst client who can willingly promote and recommend Learnyst brand for others.


Qualification

  • Bachelors/Masters degree.
  • Relevant work experence in business development
  • Good communication & presentation skills, both verbal and written in English & Hindi
  • Sense of ownership/accountability
  • Good knowledge about computer science or engineering is preferred
  • Knowledge of digital marketing (Content marketing, SEO, social media marketing etc) is a big plus


Why Join Learnyst?

  • Competitive compensation that includes salary, commission and equity
  • Attractive uncapped sales commission over and above your salary package
  • Learn industry standard sales process and techniques
  • Opportunity to work with fastest growing EdTech start-up
  • Exposure to understand market opportunities and contribute directly to the growth of company
  • Learning 10X times more than what you know now
  • We will provide a great work environment and challenging work that helps you take your career to the next level
  • Flexibility to work from home
  • Food & Snacks: You’ll never have to worry about your hunger pangs. We provide food & snacks at all times of the day (when in office).
  • Every Wednesday we have Game nights and quarterly team outings


Good to have

  • Calm and collected : You will stay calm and can be the rock for those who come to us when they need help
  • Patient and attentive : You will have to display patience and empathy while listening to our customers
  • Willing to learn : You love learning how things work and you’re always looking for ways to innovate and improve processes. You enjoy testing different strategies and tracking the results
  • Agile : You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front-lines of a highly visible, fast-growing brand


Salary package

  • Your salary package will comprise of fixed component and sales commission component
  • There is no maximum cap on sales commission. More the sales you generate, more commission you earn.
  • You will be serving a probationary period for a maximum of 3 months. Your job will be confirmed depending on your performance during probationary period.
  • Your preformance will be reviewed every month during your probationary period. If your performance is not satisfactory you will be terminated without any notice.
  • Your Salary package will be revised if you successfully complete your probationary period.
Read more

CM.com

Agency job
via manpower india by Abhishek Petshali
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Bengaluru (Bangalore)
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1 - 3 yrs
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₹6L - ₹12L / yr
Marketing & Communication
Customer Relationship Management (CRM)
Market Research
Sales
Business Development
  1. Generate qualified opportunities for the company by rigorously prospecting and researching in the given region/ market/ industry. Information about MEDDIC is a plus
  2. Being the face of CM.com’s and introducing the company and the product to the prospects so as to generate funnel.
  3. Write creative communication (emails/ Inmails) to grab  the attention of prospects.
  4. Ideate and innovate methods to improve SDR metrics
Read more

Pet Care Company

Agency job
via Sapwood Ventures by Archana Baskaran
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Bengaluru (Bangalore)
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1 - 4 yrs
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₹2L - ₹4.8L / yr
Customer Relationship Management (CRM)
Customer Service
Relationship building
Voice of the customer
upsell
● Coordinate for the task management between pet parents with a Vet/ Trainers
● Maintain relationships with identified customers
● Revenue enablement by upsell, cross-sell, etc
● Be the company’s face for the customer
● Solve for pet’s needs

What we offer:
• Learning & Development: Work with veterinarians in a start-up environment with a steep
learning curve
• Ownership: Individually lead important charters with high impact potential
• Employee first culture: Putting employees above everything else. Be surrounded by positivity
and furry friends
• Perks & benefits: Salary matching market compensation.
Read more
DP
Posted by Rajat Kulkarni
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Bengaluru (Bangalore)
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7 - 10 yrs
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₹5L - ₹9L / yr
Customer Relationship Management (CRM)
Sales
B2B Marketing
Responsibilities –
● Develop a growth strategy focused both on financial gain and customer satisfaction
● Conduct research to identify new markets and customer needs
● Arrange business meetings with prospective clients
● Promote the company’s products/services addressing or predicting clients’ objectives
● Build long-term relationships with new and existing customers
● Have an in-depth knowledge of business products and value proposition
● Follow industry trends locally & internationally

Requirements –
● Proven working experience as a business development manager or a relevant role
● Experience in customer support is a plus
● Proficiency in MS Office and CRM software (e.g. Salesforce)
● Proficiency in English
● Market knowledge
● Communication and negotiation skills
● Ability to build rapport
● Time management and planning skills
● Background in Engineering is a big plus
● MBA from a reputed college

Qualification (Must):

BE + MBA
Read more
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Mumbai, Chennai, Bengaluru (Bangalore), Hyderabad, Delhi, Kolkata
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1 - 4 yrs
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₹4L - ₹5L / yr
MS-Excel
Customer Relationship Management (CRM)
Communication Skills

JOB DESCRIPTION / ROLES & RESPONSIBILITY


Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

 

Salary
INR 4,00,000 – 5,00,000 per annum

 

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

 

The Objectives of this role include

  • Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
  • Partner closely with Sales and Operations Team in their respective region
  • Ensure timely submission and follow-up on all call information submitted across businesses
  • Arrange Client meetings with the Sales Team
  • The goal is to help the company grow by bringing in customers and developing business
  • Correspondence to clients like clarifications, queries, and other details about our business
  • Convincing customers to close the lead and grow the business
  • Follow up with the client, may include site visit as well
  • Relationship management
  • Drive to engage clients on new products and features
  • Understanding customer journey thoroughly
  • Coordinating customer requests with internal stakeholders (ops team, survey team)
  • Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)


Position Responsibility

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company and ask questions to understand customer requirements to close sales
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Directly communicating between the Client and SunEdison’s team and performance management
  • Manage and coordinate inter-team-members relationships
  • Team level Key Performance Indicators
  • Bridge the gap between client, sales team and operations team for Solar Panels
  • Noting down customer requests exhaustively
  • Ultimate focus on delighting the customer
  • Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
  • Ensuring all teams deliver to customers in their respective TAT


Position Experience

  • Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.


Position Academic Qualification

  • Graduation in any discipline.

 

Desired Technical Skills

  • MS Excel tools and Basic CRM Tools

Desired Soft Skills

  • Should have attention to detail
  • Communication Skills (Verbal and Written)
  • Interpersonal Skills
  • Analytical & Problem-Solving Skills

Language Proficiency

  • English- Must Have
  • Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
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Bengaluru (Bangalore)
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2 - 9 yrs
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₹6L - ₹20L / yr
Project Management
Marketing
Market Research
Digital Marketing
SEO management
+2 more

Intro: This role is a part of growth team and will closely work with the founders to ideate and execute strategies.


Role break up:

Strategy:

  • Strategize on opening up newer channels for growth
  • Work closely to crack partnerships with other players in similar orgs(Shopify etc) to scale search as a solution
  • Work closely in understanding customer pain points and relay that back to the product team
  • Strategize and take hold of digital and SEO related marketing 
  • Work closely on improving funnel conversion of customers to take up Zevi as their go to product
  • To hold pen on Appsumo, product hunt launches 

Operations:

  • Will coordinate with different Vendors/extended partners to ensure timelines are met and help mitigate any issues that pop out
  • Work closely with campaign management and solve for any issues that arise 

Analytics and Others:

  • Closely monitor Metrics and call out any redflags to the team 
  • Will have to handle basic reporting until we hire a DA 
  • Will play a key role in setting up the business org (Sales, Customer success etc)

Behavioral expectation:

  • Experimentative but be thorough in the learnings we have from that
  • Complete ownership end to end 
  • Ask tough questions and put company first 
  • Get things done

What we offer:

  • Complete ownership
  • Full freedom to execute strategies
  • Direct access to all data
  • Operate as a Entrepreneur in residence
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DP
Posted by Varun Kashyap
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Bengaluru (Bangalore)
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4 - 6 yrs
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₹35L - ₹50L / yr
Communication Skills
Customer Relationship Management (CRM)
Customer Service

ABOUT US

 

Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

  • A Bank Account you can create from anywhere in the world in under five minutes
  • A high-limit Credit Card that helps build a healthy credit score
  • Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.

 

RESPONSIBILITIES

 

  • Responsible for driving customer excellence & bringing the customer perspective to all business decisions
  • Work with cross-functional teams (business, product, design, content, marketing etc.) and wear the hat of the customer to constructively challenge the teams and to develop a customer-first mindset and implement customer focused strategies
  • Own and drive the overall NPS metric for Zolve
  • Consistently scan the market for best practices, best in class journeys, best in class customer delighter elements etc. and own market intelligence from a customer experience perspective
  • Understand the competitive landscape and be an expert on our competition and how they are positioned
  • Obtain insights into customers’ usage of current products, untapped opportunities and customer personas, through interviews, surveys, and sales data
  • Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target customer personas.
  • Serve as a customer evangelist within the organization

 

REQUIREMENTS

 

  • 1. Obsessed with improving customer experience 🙂
  • 2. Obsessed with improving customer experience 🙂
  • 3. Obsessed with improving customer experience 🙂
  • 4-6 years of B2C product experience
  • Preferably has worked or studied in the US
  • A creative and quantitative thinker
  • Significant attention to detail
  • Demonstrable experience collaborating with cross-functional teams, across geographies, and taking ownership of key metrics
  • Excellent presentation, written, and verbal communication skills
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DP
Posted by Saravanan K
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Bengaluru (Bangalore)
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5 - 12 yrs
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₹15L - ₹17L / yr
SaaS
B2B Marketing
Salesforce
Customer Relationship Management (CRM)
Integration
+2 more

Looking for candidates that has a solid background in CRM (Salesforce, other), Marketing Automation tools, Integrations with CRM systems (not financials! or ERP), Worked on workflow solutions, etc.

 

In this role, you will:

 

  • Be a customer advocate and organizational glue, championing customer needs via customer discovery sessions and understanding industry trends that will drive our product vision
  • Gather requirements from users, customers, sales, support, and internal stakeholders
  • Develop use cases and product requirements to communicate these needs to engineering and user experience
  • Work with the product management team to coordinate and drive roadmap, positioning, requirements, and track feature delivery
  • Work with sales and customer success teams to drive process and product improvements
  • Support product marketing to create customer-driven messaging and content

 

What you’ll bring to this role:

  • Experience delivering features such as Single Sign-on, RBAC (Role Based Access Controls), Report Framework, Alert/Notification Framework, and similar Complex Workflows
  • Experience delivering solutions that define the customer lifecycle, their onboarding, data mapping and regular maintenance through cloud setup
  • Demonstrated ability to build, own, communicate, and drive the roadmap of at least one product through cross-functional collaboration and research
  • Demonstrated ability to manage and prioritize multiple projects for different stakeholders
  • Demonstrated ability to communicate complex feature requirements, capture clear user stories, and design appropriate product feature metrics
  • Demonstrated ability to understand technical challenges with software-as-a-service offerings, and work hands-on with engineering and user experience teams to find solutions
  • Demonstrated ability to provide product demonstrations
  • Superior verbal communication and presentation skills in translating product concepts and issues into implications and actions
  • Experience in a fast-paced Agile and Web Development environment
  • Excellent interpersonal skills and ability to connect with customers and partners
  • Native-level English written and spoken skill is required

 

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DP
Posted by Vandna Kain
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Bengaluru (Bangalore)
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1 - 3 yrs
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₹3L - ₹5L / yr
Communication Skills
Customer Success
Revenue management
Customer Relationship Management (CRM)

Roles & Responsibilities

  • Be part of the customer success team and own a process in user onboarding journey

  • Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.

  • Ensure good customer experience and execute a feedback loop to improve the related processes

  • Understand Crio’s product offerings and customer acquisition process

  • Organize and manage work and report progress with CRM/Spreadsheets

Skills/Expectations

  • Good communication skills in English and Hindi (optional)

  • 1+ years exp of customer handling roles preferred

  • Motivation and drive to learn and grow in career

  • Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner


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DP
Posted by Chandan Singh
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Bengaluru (Bangalore)
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0 - 1 yrs
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₹2L - ₹3L / yr
Communication Skills
Lead management
Customer Support
Customer Service
Telecommunications
+1 more
  • Manage large amounts of incoming calls.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Maintaining a healthy relationship with the existing vendors and generating new leads for vendor onboarding.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, that were taken. Process orders, forms, and applications.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
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Bengaluru (Bangalore)
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5 - 7 yrs
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₹20L - ₹30L / yr
Digital Marketing
Strategic thinking
Email Marketing
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
+4 more
  • Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Design, build and maintain our social media presence
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Brainstorm new and creative growth strategies
  • Plan, execute, and measure experiments and conversion tests
  • Collaborate with internal teams to create landing pages and optimize user experience
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Instrument conversion points and optimize user funnels
  • Collaborate with agencies and other vendor partners
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Experience in optimizing landing pages and user funnels
  • Experience with A/B and multivariate experiments
  • Solid knowledge of website analytics tools
  • Working knowledge of ad serving tools
  • Experience in setting up and optimizing Google Adwords campaigns
  • Strong analytical skills and data-driven thinking
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Bengaluru (Bangalore)
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1 - 2 yrs
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₹3L - ₹6L / yr
Communication Skills
Inside Sales
Customer Relationship Management (CRM)
Operations
Sales

Position: Inside Sales Manager

About Simplilearn:

Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 1 million+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 1000 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.



Who are we looking for?

This role would be part of the B2C sales function for our India / International Business Groups. He/she would drive the new customer acquisition, customer relationship management, Operations & reporting.



What should you do?

New Customer Acquisition

Conversion of leads received through various marketing channels

Preparing short-­­term and long-­­term sales plan towards reaching the assigned goals

Consistently achieve revenue targets in line with team/organizational objectives

Proactively identifying cross-­­selling/up-­­selling opportunities with the existing customers

Identifying references through the existing customer base to increase the sales pipeline

Customer Relationship Management

Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction/feedback

Key Account Management

New account development

Operations and Reporting

Managing pre-­­sales to post-­­sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction

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Remote, Bengaluru (Bangalore)
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0 - 2 yrs
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₹4L - ₹8L / yr
Sales
Sales management
Sales presentations
Channel Sales
Social Media Marketing (SMM)
+1 more

Job Description:

A sales development representative (SDR) is responsible for outbound sales prospecting for the Enterprise segment. Rather than trying to close deals, his/her work revolves around generating and qualifying new leads and moving them through the sales pipeline, until they’re ready to talk to the account executives/sales closers. He/she has to validate and screen potential customers given by LDRs (Lead Development Representatives) who can benefit from our products. As the first line of communication with prospects, ideal SDRs should have a strong understanding of the sales process, excel at researching leads, understand key pain points, start new relationships, and set our sales closers up for success. You should be a quick learner with strong communication skills and have the ability to showcase our offerings compellingly. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability.

Role & Responsibilities

  • Generate Sales Qualified Opportunities from various lead generating channels through LDRs, LinkedIn, Company Reports and profiles etc.,
  • Design email campaigns (persona wise) to generate interest in the leads.
  • Do discovery meetings to understand the pain points of the prospects.
  • Do email/calls to the target audience to generate interest and fix demo appointments.
  • Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs.
  • Build relationships by nurturing warm prospects and finding new potential sales outlets.
  • Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps.
  • Identify best practices to refine the company’s lead generation.

Desired Candidate Profile

  • Bachelor’s/Master’s Degree from an accredited University with relevant 0-2 years of sales experience.
  • Must have strong interpersonal, communication, and presentation skills across a variety of channels (email, social media, phone, etc.)
  • Should showcase a target-oriented approach toward his/her work.
  • Possess a research-oriented approach to identifying opportunities.
  • Prior automotive experience is preferred but not mandatory.
  • Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of internal and external customer service.
  • Strong desire and ability to come up with innovative ideas.
  • Ability to see problems as opportunities.
  • Prior experience in using CRM is preferred but not mandatory.

Employment Type

Full-time

Apply through this link

https://garageplug.freshteam.com/jobs/GFHD8JF1VJm7/sales-development-representative-sdr" target="_blank">https://garageplug.freshteam.com/jobs/GFHD8JF1VJm7/sales-development-representative-sdr

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Remote, Bengaluru (Bangalore)
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0 - 2 yrs
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₹5L - ₹8L / yr
Sales
SaaS
Inside Sales
Lead Generation
Customer Relationship Management (CRM)

Job Description:

A sales development representative (SDR) is responsible for outbound sales prospecting for the Enterprise segment. Rather than trying to close deals, his/her work revolves around generating and qualifying new leads and moving them through the sales pipeline, until they’re ready to talk to the account executives/sales closers.

He/she has to validate and screen potential customers given by LDRs (Lead Development Representatives) who can benefit from our products. As the first line of communication with prospects, ideal SDRs should have a strong understanding of the sales process, excel at researching leads, understand key pain points, start new relationships, and set our sales closers up for success. You should be a quick learner with strong communication skills and have the ability to showcase our offerings compellingly. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability.

Role & Responsibilities

  • Generate Sales Qualified Opportunities from various lead generating channels through LDRs, LinkedIn, Company Reports and profiles etc.,
  • Design email campaigns (persona wise) to generate interest in the leads.
  • Do discovery meetings to understand the pain points of the prospects.
  • Do email/calls to the target audience to generate interest and fix demo appointments.
  • Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs.
  • Build relationships by nurturing warm prospects and finding new potential sales outlets.
  • Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps.
  • Identify best practices to refine the company’s lead generation.

Desired Candidate Profile

  • Bachelor’s/Master’s Degree from an accredited University with relevant 0-2 years of sales experience.
  • Must have strong interpersonal, communication, and presentation skills across a variety of channels (email, social media, phone, etc.)
  • Should showcase a target-oriented approach toward his/her work.
  • Possess a research-oriented approach to identifying opportunities.
  • Prior automotive experience is preferred but not mandatory.
  • Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of internal and external customer service.
  • Strong desire and ability to come up with innovative ideas.
  • Ability to see problems as opportunities.
  • Prior experience in using CRM is preferred but not mandatory.

Employment Type Full-time

Work Time US and Latin America time zone

Apply through this link

https://garageplug.freshteam.com/jobs/ekCAEEHYZvAD/sales-development-representative-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/ekCAEEHYZvAD/sales-development-representative-us-latin-america

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Remote, Bengaluru (Bangalore)
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1 - 4 yrs
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₹4L - ₹10L / yr
Sales
Sales presentations
New business development
Market Research
Lead Generation
+4 more

About Learngram

 

Learngram is a Singapore-based EdTech start-up founded by IIT Alumnus and we are building an innovative online classroom platform designed from scratch that offers all the tools to make teaching and learning seamless, effective and fun, while empowering institutions & educators have an online presence and grow by selling their content online. Part of our team is based out of Bengaluru and we are building a high-quality team of result-focused & innovative problem solvers.

 

Founders

 

Shirish Chandrakar – Co-Founder/CEO

https://www.linkedin.com/in/shirishc/

 

Raman Kishore – Co-Founder/CTO

https://www.linkedin.com/in/kramankishore/

 

Job Summary

 

At Learngram, we are building an online teaching & learning platform with a large breadth to address live, non-live and collaborative parts of classroom interactions. We are also building features that empower institutions and educators grow their business by marketing and selling their courses online.

 

Learngram is an early-stage start-up with a vision to emerge as a strong player in the blended learning & digital education commerce space. Naturally, the market and GTM strategy and execution teams have the responsibility of navigating this challenging terrain riddled with a seemingly complex-structured market & various products and services available in it.

 

The Sales Development Representative (SDR) at Learngram is a very crucial role being close to the initial touchpoint with potential customers & being involved in the very early stages of the sales funnel. The SDR team is responsible to expand the company’s customer base by Outbound & Inbound Sales prospecting through channels relevant for an early-stage start-up. The SDR team focuses on generating & nurturing new leads, understanding their needs, qualifying their interest and connecting them with the sales executives / Founders for closure.

 

This role requires you to be a good listener & good at grasping ideal customer profile, value proposition, customer needs & product features. It requires you to be excellent at written and verbal communication to be engaging and impactful with a focused intent and to build strong relationships. This role also requires you to be handy with various tools at your disposal like social platforms, online databases, CRMs, mails, calls, etc. and have out-of-the-box thinking to find creative ways at researching & finding new leads and sales prospects. This is a role that needs an optimistic & experimental mindset, good communication skills, a pleasing personality, good research ability, being very organised, having patience and perseverance.

 

Responsibilities:

 

  • Developing lead generation strategies to draw in potential customers and expand the customer base at the early stages of the sales funnel.
  • Initiating contact with potential customers through social platforms, emails, cold calling, etc.
  • Build relationships & nurture potential customers & key decision makers to identify their needs & qualify their interest.
  • Having a strong hold on the messaging and product capabilities to present them effectively to potential customers.
  • Continued relationship and follow ups with qualified potential customers to keep them warm.
  • Relationship management with existing customers to understand & zero-in on the highest value points in the product and ensure their satisfaction.
  • Collaboration with other sales executives / Founders to close the sale and give strategic recommendations in sales strategy and in product roadmap & prioritisation to ensure that the customer needs are being satisfied with every new product release.

 

Skills:

 

  • Aware of Product Market Fit and early-stage start-up challenges.
  • Understanding ideal customer profile and the value proposition of the company.
  • Aware of different ways of identifying & acquiring leads in the ideal customer profile through various channels like social platforms, online databases, etc.
  • Good written and verbal communication skills to attract and engage potential customers through direct messages, social platform posts, emails, calls, etc.
  • Keenness and attention to detail to understand the messaging of the company, the problem being solved and the entire set of product features addressing different needs.
  • Ability to hold friendly conversations with potential customers to unearth and identify their needs, qualify their interest and build good relationships.
  • Exposure to using CRM platforms to initiate and manage customer relationships.
  • Capability to collate and summarise customer feedback, identify USPs and convey it back to the management team and work with them to Incorporate it in the sales and product strategy.

 

Minimum qualifications:

 

  • Bachelor’s degree in Sales, Marketing, Business Administration or related field.
  • 1+ years of experience in Sales or Business roles.
  • Good verbal/written communication skills.
  • Strong Interpersonal skills and the ability to work independently and collaboratively as part of a team.


Preferred qualifications:

 

  • Highly goal driven, strong track record of success within sales.
  • Experience interpreting a strategic vision into an operational model.
  • Demonstrated and proven business development and sales results.
  • EdTech experience is a bonus.


Website Link:
https://linkclassroom.com/

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Bengaluru (Bangalore)
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0 - 2 yrs
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₹3L - ₹4L / yr
Relationship building
Customer Relationship Management (CRM)
Inside Sales
Product Marketing
Real Estate
+2 more
Requirements:
If you have,prior experience in sales/pre-sales/client onboarding/counseling/customer success management,
good analytical and communication skills (English),quick learning ability, adaptability to changing business needs, and willingness to challenge the status quo and achieve business results, we invite you to work with us.

Roles & responsibilities:
1. Seller engagement and on-boarding : To Convert the leads of residential property sellers to active customers
and add unit/s on sale on the platform.
  • Tele Counseling the sellers on the difficulties and challenges of the Real Estate sales process as an
  • individual owner. Educating them about addressing them and resources they need.
  • Educating them about various step-by-step processes, tools, the unique propositions and detailed
  • end-to-end, hassle free solutions offered by Settlin.
  • Convincing them for free enrollment.
  • Ensuring clear understanding of the terms of services and all steps of the on-boarding process.
2. Creating the property profile, coordinating with the data collection team and ensuring proper upload of the data in the profile.
  • Collecting and Updating all data about the unit on sale
  • Scheduling/confirming the site visit by the data collection team
  • Verifying and approving all uploaded data on the profile
3. Price analysis, managing seller’s learning curve and optimization.
  • Study the demography and prices of similar residential properties in the same project, locality and
  • surrounding areas from various sources.
  • Compare and estimate the right price of the unit.
  • Counsel the seller with facts/findings and help them optimize the pricing of their unit/s on sale.
  • Maintain all units in the assigned area at optimum pricing.
4. Profile and data quality maintenance.
  • Ensure the profiles of all units and projects in the assigned area are complete and up to date.
  • Help digital marketing teams in creating content for selected projects.
  • Maintaining complete 100% enrollment of all RE availability, on the portal, in the assigned area.


Remuneration
CTC: greater than INR 4.2 Lacs / annum : 4.2 Lacs (fixed) + Monthly Incentives (upto INR 10000 per month)

About Company
Settlin, (founded 2016) has built a simple platform for enabling and executing property transactions and services.
This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every
detail of it. To know more visit https://settlin.in
Linking Spaces Technologies Pvt Ltd, 4th Floor, Gayathri Towers, 1090/N,18th Cross, 3rd Sector, HSR Layout, Bangalore 560102


Mandatory training during probation of 3 months:
The above role needs a proper understanding of our in-house portal, processes, teams, markets, localities,
demographies, various details about type of properties and Real Estate transactions. All selected members will have
to undergo a mandatory training of 3 months minimum and qualify on predefined parameters During this training
period the remuneration will be : CTC: greater than INR 3.6 Lacs / annum : 3.6 Lacs (fixed) + Monthly Incentives
(upto INR 10000). On successful completion of training and probation a confirmation bonus of INR 10,000/- will be
awarded.

Growth And opportunities ahead:
The above role also serves as the only funnel to the following role and beyond. All performing members in the above
team, by default earn the opportunity to move ahead to the following position. The eligibility for following appraisals
is two months of consistent performance at current position (measured in fixed automated indicators in CRM). There
is no time limit on the appraisal cycle and performers easily make it to the next level and beyond, within as less as 3
months, depending upon the vacancies available.

Relationship Manager / Buyer consultation

Responsibilities
Tele Consult incoming Buyers and help them throughout with their property search.
Attending inbound requests and queries on the selected units, scheduling/confirming site-visits with trained
team members from dedicated teams for site visits.
Understanding the requirements of the buyer, updating all details in the portal, suggesting best options,
collecting feedback, reasons of rejection, educating the buyer on facts and RE appreciations, driving a buyer
to a decision.
Moderating the negotiation or forwarding the interested buyer profiles to a team of experts negotiations and
settlements.

CTC: greater than INR 4.8 Lacs / annum : 4.8 Lacs (fixed) + Monthly Incentives (upto INR 25,000 per month)
Other details you should know before Applying:
1. Weekends ( i.e Saturday & Sundays) are working days. They are usually the busiest.
2. No provision of Work from home as per existing policy.It may vary at later stage.
3. First 3 months mandatory probation period with no paid leaves apart from week-offs and company holidays.
4. 6 days/week office, with 1 day week-off on any fixed day of the week.
5. Total 30 days paid leaves in a year.
6. Office hours : 10.00 AM to 6.00 PM (8 hours each work-day).

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DP
Posted by Career | The Wellness Shop
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Bengaluru (Bangalore)
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2 - 3 yrs
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₹3L - ₹4L / yr
Effective communication
Customer Relationship Management (CRM)
Communication Skills
Microsoft Office
Negotiation
We, at GlobalShiksha , are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents.

Role and responsibilities:
Responsible for effectively, efficiently, and promptly responding to customer inquiries, requests, and complaints received via phone, e-mail, or mail to achieve customer satisfaction.
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Processing and logging information into a CRM system along with resolving inquiries
Follow communication procedures, guidelines, and policies
Forwarding and escalating inquiries to relevant individuals and departments
The main goal is to ensure the delight of existing/new customers.

Requirement:
2+ years of Customer Success related experience in a B2C/product based company
Bachelor's degree in English and/or psychology is preferred.
Ability to multitask, prioritize and manage time effectively.
Proficient computer skills and with MS Office suites.
Customer orientation, Outstanding communication skills, both verbal and written, and ability to speak English & Hindi language.
Phenomenal telephone etiquette, great writing skills, and amazing negotiation skills are essential for this position.
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Bengaluru (Bangalore)
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1 - 5 yrs
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₹3L - ₹7L / yr
Sales
B2B Marketing
Inside Sales
Customer Relationship Management (CRM)
Sales management
+1 more
job Description:
Responsibilities Include:

• Calling the leads provided in the CRM and understand their requirements of career up-skilling and pitch the right course as per their needs.
• Consistently achieve revenue targets in line with team/organizational objectives.
• Proactively identifying cross-selling/up-selling opportunities with existing customers.
• Identifying references through the existing customer base to increase the sales pipeline.
• Should be maintaining all customer interactions in the CRM.
• Should have decent exposure working with any CRM like Salesforce, Zoho, etc.
• Managing all pre-sales to post-sales support activities for the assigned leads.
• Follow up on leads and conduct research to identify potential prospects.
• Consistently achieve revenue targets in line with team/organizational objectives.
• To understand customer requirements in the geography assigned and future product portfolio improvement based on past customer feedback.


Skills Preferred:
•         Excellent spoken and verbal skills
•         Ability to plan and execute
•         Ability to persuade and negotiate
•         Ability to work under stress
•         Ability to work in a team
•         Fast-learner, keen on details, and self-motivated
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DP
Posted by Barkha Budhori
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Bengaluru (Bangalore)
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2 - 3 yrs
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₹2L - ₹6L / yr
Customer Support
Customer Service
Effective communication
Technical support
Customer Relationship Management (CRM)
+4 more

WE ARE a bunch of technologists, product designers, creatives. We're building an easy way for product teams to create and experiment with game-like experiences - without a developer. In short - CustomerGlu is a low code interactive engagement platform


We're backed by Techstars and top-notch VCs from Silicon Valley and India.


We're headquartered in the US with a fully owned subsidiary in India.


We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.


You will be responsible for:

  1. Maintaining a pleasant working environment for your team.
  2. Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
  3. Prior experience in working with any ticketing tool
  4. (2-3 years) of relevant experience in technical customer support (voice and email), with a strong customer interaction experience
  5. Strong active listening skills and excellent written and oral communications skills
  6. Excellent Customer Service Orientation
  7. Strong attention to detail when communicating with customers (verbal & written)
  8. Ability to empathize with customers and convey confidence
  9. Strong documentation skill

Skills Required:

  1. A bachelor’s degree in administration or a related field(required but not compulsory).
  2. A minimum of 2+ years of proven work experience.
  3. Excellent interpersonal and written and oral communication skills.
  4. Ability to lead a team.
  5. Knowledge of CRM systems.
  6. Computer skills.
  7. Knowledge of mediation and conflict resolution techniques is preferable.
  8. Successful customer support
  9. Excellent interpersonal and communication skills.
  10. Should possess a proven track record of successful customer service and management skills
Read more
DP
Posted by Nipun Virmani
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Remote, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bengaluru (Bangalore), Mumbai, Pune
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2 - 5 yrs
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₹15L - ₹20L / yr
Customer Relationship Management (CRM)
User Experience (UX) Design
User Interface (UI) Design
API
UI/UX
+2 more

ABOUT RIA

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform. 


WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact! 


You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.


We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 



WHAT YOU WILL DO


  • You will define and finalize the customer’s insurance sales journeys for the digital affinity channel by working closely with the affinity partner and RIA’s Digital Affinity Partnership Manager. 
  • You will collaborate with various RIA teams (UI/UX, Engineering, Process Design)  to launch each journey by
    • Creating wireframes
    • Designing pages
    • Creating the PRD, epics, stories
    • Prioritizing features
    • Supporting the dev team
    • Activating reporting
    • Defining test plans
    • Managing the UAT and rollout
  • You will manage the product relationship with the partners during the launch phase by
    • Sharing APIs/SDKs with partners, helping address questions
    • Coordinating change requests to the UI/UX  or customer journeys
    • Solve for any tech issues which comes up during launch
  • In the growth phase, you will be responsible for metrics of customer conversion and NPS, and will constantly work on optimizing them by
    • Designing and conducting experiments and A/B tests
    • Making changes to the customer journey, UI/UX
    • Recording and measuring everything using a variety of analytics tools
    • Brainstorming with the partnership manager
  • You will keep a pulse on RIA’s partners, end-customers, and liaison with the Digital Affinity Platform PM for platform productization requirements
  • Evangelize the product - represent the product in online communities, conferences, interact with experts

REQUIREMENTS


Must Have

  • Extensive experience with digital journeys for Customer UI/UX, Digital Partner UI/UX 
  • Past experience in working with engineering to deliver on customer journeys, extensive experience in building APIs and doing API documentation
  • Past experience with customer data models, optimizing sales conversion journeys, metrics reporting
  • Past experience in building playbooks and rolling them out to users

Good to Have

  • Strong process orientation with experience in process automation
  • Past experience with an InsurTech or FinTech is a plus
  • Past experience in building embedded finance or embedded insurance products is a plus
Read more

Global Media Agency - A client of Merito

Agency job
via Merito by Merito Talent
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Gurugram, Bengaluru (Bangalore), Mumbai
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8 - 15 yrs
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₹20L - ₹30L / yr
Data Structures
martech
adtech
Data Analytics
CDP
+5 more

Job Description

Our client is currently looking for a Senior Data Consultant to join the data, technology & analytics division in the MarTech/Adtech industry.
 
Key Role:
  • Lead the Data Solutions function and be the POC for all Agency Digital and Data leads to liaise on client requirements, and ensuring the appropriate solutions are rolled out.
  • General agency pitch support for data as needed but more proactively creating consulting frameworks around client 1st PD data architecture, guidance, and recommendation around CDPs implementation, vs DMP, Mar-tech stack
  • Establish working relationship and SOP for implementation delivery for Mar-Tech projects
  • Contribute to team projects as the executive sponsor for client data initiatives, support the agencies in audience planning strategies utilising all data assets
  • Own the setup elements such as first party data, tag integration (tag management systems, custom data integrations, CRM connections, etc.), custom data partner integration development.
  • Work with data partners to integrate their data sets into [m]insights (Onboarding & Testing Data Sets)
  • Manage the Mar-tech partners, working on JBPs to achieve shared goals of client enablement
  • Work closely with the global and regional product team to test and rollout new features, special with the cookieless future of audience planning tools

Requirements

  • 10+ years of experience in Technology Consulting role within Adtech/Martech
  • Bachelor’s or master’s degree in a relevant field (Data, Technology, IT, Marketing)
  • Certifications (or advanced knowledge) in DMP, CDP, Mar-tech & digital analytics platforms
  • A strong understanding of all digital marketing channels
  • Familiar with advanced analytics and data management concepts
  • Proven ability to build and grow relationships with key stakeholders
  • Excellent written and verbal communication skills.
  • Flexibility to work in a cross-functional team but also have the initiative to problem-solve independently.
  • Highly organised with demonstrated project management capabilities
Read more

A fast-growing SaaS commerce company based in Bangalore

Agency job
via Jobdost by Mamatha A
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Bengaluru (Bangalore)
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8 - 10 yrs
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₹12L - ₹18L / yr
LinkedIn
Hubspot
Customer Relationship Management (CRM)
Sales
Sales strategy
+2 more

What is the role?

The role will be focused on the frontend in the sales function. You will be responsible for  acquiring new customers and create a pipeline for enterprise accounts. This will be a IC and enterprising opportunity, in a start-up environment, so we are looking for a motivated self-starter.

Delhi and Mumbai

Key Responsibilities

  • Creating a list of enterprise accounts and win them with consultative sales approach
  • Pitch the company and its products through rigorous prospecting
  • Strike and initiate conversations with high-profile personas in prospective companies.
  • Mapping market and innovate in outbound approach
  • Excellent presentation and sound understanding on 
  • Maintain discipline in CRM update , customer engagement and company policies

What are we looking for?

An enthusiastic individual from SAAS, E-com, Fintech or entrepreneurial background

  • 8-10 years of B2B India Sales.
  • Graduate in any stream or an equivalent educational qualification.
  • Have a basic knowledge of technology and a detailed understanding of India sales and market
  • Excellent communication and interpersonal skills.
  • Well versed in using tools such as LinkedIn, HubSpot, etc.
  • Be self-motivated, data-driven, and result-oriented.

Who will you work with?

You will work with the Sales team and report to the President - Sales and BD.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Read more
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Bengaluru (Bangalore)
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5 - 9 yrs
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₹40L - ₹60L / yr
Customer Retention
Customer Relationship Management (CRM)
Marketing Automation
Customer Acquisition
User experience management
+2 more
  • Lead the development of our User segmentation, User journey and retention strategies using data-driven approaches.
  • Plan and execute CRM campaigns that will increase DAUs, WAUs & MAUs across multiple channels, platforms and products.
  • Leads analysis of the customer lifecycle to identify different consumer cohorts (high performing, at-risk cohorts etc), understand their motivations and develop incentive & rewards schemes that drive ARPUs.
  • Design new functions and workflow to improve customer experience and drive the growth of customer value
  • Collaborate with cross-functional teams to improve the product, value proposition and drive growth.

Requirements
● 3-9 years working in D2C User retention and engagement
● Highly strategic and analytical; strong Excel skills required
● Should have hands-on experience using one of the Marketing automation tools (MoEngage, Clevertap)
building and managing user journeys
● Successful track record of developing and executing campaigns utilizing audience segmentation and
A/B testing
● Excellent communication, collaboration and project management skills; able to adapt quickly in
fast-paced environments and be highly self-motivated
● Experience in the gaming, fintech industry will be a plus.
● Experience working cross-functionally with growth, creative, data and cx teams.
 
This role is based out of Bangalore
Read more
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Remote, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Dehradun, Pune, Bengaluru (Bangalore)
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0 - 3 yrs
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₹2L - ₹4L / yr
Sales
Lead Generation
Marketing
B2B Marketing
Inside Sales
+2 more

Brief on Amplior:-

  • We are a Global B2B Tech-driven start-up lead generation company, with an awesome team, generating significant value
  • We do things a bit differently... There is no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams
  • Mostly, you’re your own boss, you also get plenty of guidance and support from super talented, smart colleagues, always pushing the boundaries of innovation
  • We believe that people from different backgrounds, identities, and experiences, make our product and the company better. 

Job Profile - Client Partner and Client Partner (Intern)

  • Our Client Partners have Great comm skills and confidence
  • Experience is welcome but not a necessity, Interns welcome
  • Apply if you want to make a great career in marketing, sales, especially B2B (Business to business)
  • You need to be Eager to learn more, ready to do quality conversations with Senior Executives in the biggest of the companies PAN India and Globally
  • Love to research and find out about potential business prospects for our clients 
Read more

Workday

Agency job
via Qrata by Rayal Rajan
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Mumbai, Pune, Bengaluru (Bangalore)
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4 - 15 yrs
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₹18L - ₹30L / yr
Finance
Workday
Billing
Customer Support
Procurement & Buying
+6 more
JD 

3+ years of experience of Workday FINS configuration experience, across 2+ Workday modules and
2+ deployments
Key responsibilities
Lead and support with design/requirements workshops
Confident in configuring workday with the ability to reference Workday Community for
clarity
Excellent problem solver
Ability to create effort estimates based on requirements
Wants to master additional modules of Workday
Support and mentor junior resource based in Portugal/UK
Achieve a high level of utilisation
Be consultative in their customer approach
Read more

A fast-growing SaaS commerce company permanent WFH & Office

Agency job
via Jobdost by Mamatha A
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Bengaluru (Bangalore)
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10 - 12 yrs
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₹15L - ₹20L / yr
SaaS
B2B Marketing
Account Management
BFSI
Customer Relationship Management (CRM)

What is the role?

The role will be focused on the frontend in the sales function. You will be responsible for  acquiring new customers and creating a pipeline for enterprise accounts. This will be an IC and enterprising opportunity, in a start-up environment, so we are looking for a motivated self-starter.

Delhi and Mumbai

Key Responsibilities

  • Nurture relationship with  enterprise accounts and grow them with consultative sales approach
  • Pitch the company and its products through rigorous prospecting for CXOs 
  • Strike and initiate conversations with high-profile personas in prospective companies.
  • Upsell and Cross sell basis account mapping and innovate in outbound approach
  • Excellent presentation and sound understanding on 
  • Maintain discipline in CRM update , customer engagement and company policies

What are we looking for?

An enthusiastic individual from SAAS, E-com, Fintech or entrepreneurial background

  • 10-12 years of B2B India account management and sales.
  • Graduate in any stream or an equivalent educational qualification.
  • Have a good knowledge of technology and a detailed understanding of India sales and market
  • Excellent communication and interpersonal skills.
  • Well versed in using tools such as LinkedIn, HubSpot, etc.
  • Be self-motivated, data-driven, and result-oriented.

Who will you work with?

You will work with the Account management team and report to the President - Sales and BD.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.

Read more

an Ireland-based multinational professional services compan

Agency job
via Jobdost by Saida Jabbar
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Mumbai, Hyderabad, Bengaluru (Bangalore), Delhi
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5 - 10 yrs
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₹15L - ₹25L / yr
Microsoft Dynamics
Dynamics 365
IT consulting
Architecture
Client Management
+1 more
Job description: Consultant
Purpose of the role

Responsibilities
 Drive Innovation for our clients by incorporating latest industry &
technology trends, best practices in the processes & solution design of
Microsoft Dynamics 365
 Perform capability assessments, identify, and define value areas, quantify
benefits for the process tracks in a transformation assessment
 Conduct research, comprehend analyst reports, keep abreast of
technology trends, and apply to clients’ business/ technology ecosystem
 Define enterprise blueprints that leverage emerging architecture patterns
and industry/ functional solutions with an overlay of Microsoft Dynamics
365
 Partner with clients on business/ technology transformation programs;
orchestrate the implementation of planned initiatives and realization of
business outcomes on Microsoft Dynamics 365.
Experience and Knowledge
 The candidate is expected to have experience in either the Customer
Engagement (CE) or Finance and Operations (ERP) workloads of Microsoft
Dynamics 365
 Experience of end-to-end project delivery lifecycle on Microsoft Dynamics
365 is essential
 Understanding of business processes and their drivers combined with the
ability to articulate technology issues in business terms and vice-versa
 Capable of designing and building end to end business solutions based on
Microsoft Dynamics 365 in either the CE or the F&O workloads
 Knowledge of major Microsoft technologies such as Azure, Power Platform
covering Power Apps, Power Automate and Power BI is highly desirable
 Experience working with one or more of the following industries –
Lifesciences, Consumer Goods, Retail, Manufacturing, Banking and
Financial Services
 Experience of one or more of emerging technologies/ methodologies -
Agile, DevOps, Artificial Intelligence, Automation, Blockchain, Cloud, Data/
Analytics and Security and IoT
Academic Qualifications
 Bachelor’s degree in Science, Technology, Engineering or Mathematics
 Master’s degree in business administration from a top school
 Work location – Bangalore/Hyderabad/Mumbai/Delhi
Read more
DP
Posted by Nischay Nahata
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Bengaluru (Bangalore)
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1 - 3 yrs
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₹3L - ₹5L / yr
Client Servicing
Issue resolution
Customer Relationship Management (CRM)
Customer Success
About the Role


Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Truww, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.



What we are looking for?


You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
You write well. You know exactly what word or punctuation to use based on the context.


Why should you join us?


You want to be an enabler for business success with an appetite for steep learning.
You enjoy mentoring and coaching teams, take pride in teams success.
You enjoy solving problems and thrive for excellence

What will you do?


You’ll be our Process Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Sales, Design, Execution, Tech and Finance teams.
You'll work one-on-one with customers, helping them to get the most out of Truww.
Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
Maintain our knowledge base site. Write, edit and help create content whenever necessary.
Read more

Top Rung Debt Management Co.

Agency job
via Unnati by Samta Arora
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Chennai, Bengaluru (Bangalore)
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4 - 7 yrs
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₹13L - ₹15L / yr
Team Management
Customer Relationship Management (CRM)
Managing general agent
Onboarding
Be a part of a company that is managing a large part of the Financial Broking services in India. Read on to know more.
 
Our client is a debt management company offering an end to end integrated set of services in the areas of debt resolution & acquisition. They are one of the largest Indian debt management companies serving its clients to manage the entire delinquency lifecycle of their customers. They provide tele-collections, debt management, skip tracing, field collection, legal services and work with the leading banks in India to provide debt collection services.

Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
 
As a State Manager - Rural Collections, you will be responsible for planning, organizing, directing and overseeing the activities of the collections department and managing the agencies associated with the company in the assigned region.
 
What you will do:
 
 
  • Networking with collection agencies
  • Being responsible for Onboarding Internal Team
  • Being responsible for Onboarding local Collection Agencies on behalf of partner client organization
  • Being responsible for agencies Productivity & Efficiency
  • Meeting Collection benchmarks for a given portfolio
  • Being responsible for P&L Accountability
  • Being active in Franchise Building and Relationship Management
  • Handling Client Portfolio, performance
  • Managing Product Profitability


What you need to have:


  • Any Graduation
  • Young & dynamic leaders with 3+ years of experience in managing rural markets
  • Rigour for numbers 
  • Proven record of managing a team of 10+ people 
  • Ability to handle & deliver in challenging environments.
Read more

IT services provider based out of the US

Agency job
via Jobdost by Mamatha A
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Bengaluru (Bangalore)
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5 - 8 yrs
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₹15L - ₹22L / yr
Finacle
Customer Relationship Management (CRM)
Shell Scripting
PL/SQL
Oracle
+6 more
Good in scripting & customization in Finacle.
Good in customization and development of CRM module
Should have good knowledge in Unix/ Shell Scripting (UNIX)
Should have good knowledge in the PLSQL & Oracle
Should have Basic knowledge in Corporate / Institutional Banking, Trade Finance, Payments, Loans and Retail areas.
Technical :-
Finacle Scripting, Finacle Reporting Tool (FINRPT), CRM customization
Finacle Integrator (FI), JSP/JS
Profile Required
Overall 5+ years of experience required in Finacle Development
Good banking experience
Strong analytical skills
Strong hold on oral & written communication
Experience in Finacle application
Ability to identify and escalate issues, keep managers and peers well informed on a recurrent basis
Able to work in high pressure environment
Highly motivated and team oriented
Read more

Purchase of compelling goods and services. (SG1)

Agency job
via Multi Recruit by savitha Rajesh
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Bengaluru (Bangalore)
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6 - 10 yrs
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₹15L - ₹20L / yr
Hubspot
Customer Relationship Management (CRM)
Content Management System (CMS)
Troubleshooting
Marketing Hub
+2 more

We are looking for a HubSpot expert with demonstrable, hands-on experience implementing HubSpot’s marketing, sales, operations, and customer service automation.

You should have a solid understanding of the HubSpot Inbound Marketing ecosystem in order to facilitate lead generation, nurturing, scoring, and closing.

You will be responsible for executing marketing automation and inbound strategies, as well as implementation within the HubSpot platform.

 

Responsibilities and Duties:

Set up and manage marketing/sales automation through Hubspot

  • Marketing Hub: Setting up a newsletter, Managing Blog, Content marketing, Social Media Marketing, SEO, Pillar-Cluster strategy, Marketing Automation
  • Sales Hub: Sales Enablement using documents, Meeting tool, Sequences, Calling tool integration, Task management (follow-ups), Deal Management, Reporting, Mail provider integrations - Gmail, Outlook, etc.
  • Service Hub: Automatic ticket creation, Custom stages of a custom Service pipeline, Workflows within different stages, Automatic ticket opening and closures
  • CMS: Website migration, Domain configuration, Website management, Traffic analytics


Leverage all Hubspot features effectively
; this includes:

  • Import/export of data (contacts/companies/deals)
  • Data segmentation
  • Creating active and static lists
  • Data normalization
  • Email Marketing using HubSpot (newsletters, promotional, services)
  • Creating deal stages and pipeline
  • Create conversation inbox
  • Lead Generation implementation
  • Creating emails (content, design, and automation)
  • Creating Landing pages (content, design & development, and automation)
  • Creating workflow & sequences
  • Creating chatbots/chat flows
  • Creating Reports and dashboard
  • Manage and improve engagement programs in Hubspot to move leads through the marketing and sales funnel
  • Own and execute automated Hubspot email and multi-channel campaign
  • Setting up and maintaining triggers and workflows
  • Segment and analyze prospect database to target campaigns
  • Own the lead scoring and manage the handover to sales of leads for prospecting
  • Ensure data about lead quality and results is captured and utilized for subsequent processes
  • Brainstorm and develop email marketing strategies and test their success and key metrics
  • Map & own the customer journeys and buying cycles within HubSpot, creating campaigns and workflows that support them from contact acquisition to retention
  • Creation of required landing pages, email templates for activity
  • Accountable for tracking and reporting on results from demand generation campaigns
  • Advise and strategize the creation of web pages, landing pages, emails, templates, forms, workflows, contacts, integrations, settings in HubSpot
  • Work with the content team to develop content to attract, acquire and nurture qualified and targeted audiences to the business
  • Work closely with the sales team on strategies for customer acquisition and retention
  • Coordinate with marketing to ensure all campaigns are delivered on time, with proper segmentation to maximize engagement.


Required Qualification:

  • At least, 5+ years of experience in actively using HubSpot platform including CRM, marketing, and sales automation
  • Ability to learn new processes quickly, and pivot as needed
  • A passion to stay current with issues and trends in digital marketing
  • Hands-on experience in HubSpot feature usage, email campaign delivery, setup & analytics
  • Excellent analytical, organizational & troubleshooting skills
  • Solid understanding of performance marketing, conversion, and online customer acquisition
  • Good in data analysis and reporting
  • Customer Journey Mapping experience
  • Hubspot Certified
  • Experience in WordPress CMS

 

 

Read more
DP
Posted by Mithileshkumar R
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Bengaluru (Bangalore)
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2 - 4 yrs
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₹5L - ₹7L / yr
Sales
Business Development
Customer Relationship Management (CRM)
MS-Office
Negotiation
+2 more

Responsibilities

  • Actively seek out new sales opportunities through cold calling, networking and social media
  • Set up meetings/demos with potential clients and understand their business
  • Prepare and deliver appropriate presentations on products and services
  • Participate on behalf of the company in exhibitions or conferences
  • Negotiate/close deals and follow up in making websites live
  • Collaborate with technical team on resolving customer issues
  • Gather feedback from customers or prospects and share it with internal teams
  • Form alliances and partnerships in the eCommerce ecosystem

 

Requirements

  • Proven experience as a Sales Executive or relevant role for at least 2 years
  • Experience in eCommerce/SAAS/Fintech/Tech industries
  • Proficiency in English
  • Excellent knowledge of MS Office
  • Hands-on experience with CRM software is a plus
  • Fast learner and passion for sales
Read more

A fast-growing SaaS commerce company permanent WFH & Office

Agency job
via Jobdost by Mamatha A
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Remote, Bengaluru (Bangalore)
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3 - 5 yrs
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₹12L - ₹18L / yr
Product Marketing
Digital Marketing
Marketing Strategy
Go-to-market strategy
Google Analytics
+4 more

What is the role?

We are looking for a storyteller who can profoundly understand the user and can translate our product details as per the user's needs. You like working with data and insights and making decisions based on it. You should be able to lead multiple stakeholder roles efficiently for international markets with a passion for technology. An eager candidate to make an impact and thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.

Key Responsibilities

  • Segment our users by deeply understanding our clients and end users. You will talk regularly to users and prospects and draw qualitative and quantitative insights.
  • Define our GTM and partner with the rest of the team to execute the GTM. It will include work like demand generation, and creating sales playbooks, sales enablement content, and marketing assets.
  • Work closely with a range of cross-functional teams - product, partner managers, marketing, and sales to craft thoughtful go-to-market strategies and drive growth initiatives.
  • Understand and analyze the competitive landscape to define our own marketing strategy.

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

  • 3+ years of relevant work experience that can span marketing, product marketing or product management.
  • Experience working on marketing or growth throughout a product’s lifecycle.
  • Working experience in SaaS, preferably for international markets.
  • Hands-on experience in Google Analytics, Google AdWords, CRM, and analytical tools.

Who will you work with?

You will be working closely with the Digital Marketing, Sales, Product, and Customer Success teams.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that offers.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

 

Read more
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Bengaluru (Bangalore)
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19 - 20 yrs
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₹12L - ₹15L / yr
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Microsoft Windows Azure
Infrastructure
Databases
+9 more

 

Engineering Leader, Cloud Infrastructure.

Bengaluru, Karnataka, India



Do you thrive on solving complex technical problems? Do you want to be at the cutting edge of technology? If so,we’re interested in speaking with you!


Your Impact:


We’re looking for a seasoned engineering leader in the Cloud team that is responsible for building, operating, and maintaining a customer-facing DBaaS service in multiple public clouds (AWS, GCP, and Azure). The service supports unified multiverse management of YugabyteDB, including fault-domain aware provisioning, rolling upgrades, security,

networking, monitoring, and day-2 operations (backups, scaling, billing etc). If you’re a strong leader who exemplifies collaboration, who is driven and thrive in a fast-paced startup environment, and who has a strong desire to build an internet-scale, extensible cloud based service with strong emphasis on simplicity and user experience, this job is for

you.


You Will:

 

Lead, inspire, and influence to make sure your team is successful

 

Partner with the recruiting team to attract and retain high-quality and diverse talent

 

Establish great rapport with other development teams, Product Managers, Sales and Customer Success tomaintain high levels of visibility, efficiency, and collaboration

 

Ensure teams have appropriate technical direction, leadership and balance between short-term impact andlong term architectural vision.

 

Occasionally contributing to development tasks such as coding and feature verifications to assist teamswith release commitments, to gain an understanding of the deeply technical product as well as to keepyour technical acumen sharp.


You'll need:

 

BS/MS degree in CS-or- a related field with 5+ years of engineering management experience leading productive, high-functioning teams

 

Strong fundamentals in distributed systems design and development

 

Ability to hire while ensuring a high hiring bar, keep engineers motivated, coach/mentor, and handle performance management

 

Experience running production services in Public Clouds such as AWS, GCP, and Azure

 

Experience with running large stateful data systems in the Cloud

 

Prior knowledge of Cloud architecture and implementation features (multi-tenancy, containerization,orchestration, elastic scalability)

 

A great track record of shipping features and hitting deadlines consistently; should be able to move fast,build in increments and iterate; have a sense of urgency, aggressive mindset towards achieving results and excellent prioritization skills; able to anticipate future technical needs for the product and craft plans to realize them

 

Ability to influence the team, peers, and upper management using effective communication and collaborative techniques; focused on building and maintaining a culture of collaboration within the team.

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Hyderabad, Bengaluru (Bangalore)
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2 - 5 yrs
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₹6L - ₹8L / yr
Software Testing (QA)
Selenium
Manual testing
Automation
Systems Development Life Cycle (SDLC)
+2 more
• Develop test scenarios and cases as per the sprint requirements from product owner
• Should prepare the effective test data for the identified cases.
• Should be able to configure the test environment.
• As per the sprint planning, execute test cases and report the bugs.
• The test execution involves at the user interface level, including functional tests, UI
tests and workflow tests to identify system and software problems and their causes
• Work with automated test cases using already existing frameworks
• Work in agile Team and actively participate in agile events
• Be an advocate of high quality of the products you work on
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Hyderabad, Bengaluru (Bangalore)
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8 - 10 yrs
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₹8L - ₹12L / yr
Software Testing (QA)
Selenium
Manual testing
Supply Chain Management (SCM)
Automation
+4 more
• Lead and manage the QA team in an agile/scrum environment
• Participate in formal reviews of business requirements and application designs.
Perform requirement ambiguity testing and provide inputs to the SME.
• Should have knowledge on enterprise applications testing preferable in Supply chain/
ERP/ CRM solutions.
• Be a quick learner of product and domain knowledge
• Advanced product knowledge/SME Coordinates production verification
• Perform risk based testing approach for early identification of the probabilistic
failures.
• Perform test estimation inline to the agile/scrum environment
• Test suite design for the product releases.
• Mentor the team and be a hand on in executing the test suite.
• Tracking/reporting/triage of bug.
• Should have hands-on experience in automation testing using Selenium tool with
appropriate frameworks
• Be able to design the approach and validate for non-functional product requirements.
• Delivering 100% quality of the product to customers (functional and non-functional
testing like performance, stress testing, localization and accessibility testing)
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at Niro

DP
Posted by Aditya Kumar
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Bengaluru (Bangalore)
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4 - 10 yrs
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₹15L - ₹15L / yr
Customer Relationship Management (CRM)
Marketing Automation
Lead management
A/B Testing

Marketing @ Niro

Niro allows any consumer internet platform to become a provider of competitive, frictionless and innovative credit products, thereby helping the platform:

  • Drive engagement
  • Create Value
  • Drive Revenue

What this means is that we will be occupying real estate on large consumer platforms (think Swiggy, Uber etc.), and offering fintech services on such platforms to a large number of their users. Thus it becomes very important for us:

  • To effectively reach out to our target customers to drive product demand (through an industry-leading CRM)
  • Work with our platform partner(s) to design marketing campaigns that will optimise response-rates and in-funnel conversions

 

Marketing, optimisation & retargeting will have a defining impact on all the firm's acquisition & operating metrics. To that end, we are looking for a talented performance marketing manager to join us, and build a best-in-class acquisition engine using the power of pre-filtered segmentation, personalized communication & marketing automation.

You Are

You will be a great fit if you:

  • Are a good person, flexible and can understand/ operate within constraints.
  • Have worked on marketing automation tools like- WebEngage/ MoEngage / Clevertap / LeadSquared / Netcore / etc.
  • Set up automated journeys on these platforms for new customer acquisition and funnel conversion across various communication mediums e.g. WhatsApp, SMS, IVR, Custom Audience (Paid Media), Email / Chatbot
  • Familiar with A/B and multivariate testing
  • Enjoy end-to-end responsibility on campaign management (right from ideation to conceptualization to creation of landing pages, emails, content, to implementation & monitoring
  • Are open to being challenged by a talented team, and can build consensus around your views
  • Eager to work on on hard problems and are known for paying a great attention to detail.

Bonus if You

  • Have worked in an early stage startup in the past.
  • Have fintech experience

You Will

  • Own campaign management for all product across the org, starting with unsecured credit products
  • Collaborate closely with product, sales, and analytics to leverage learnings and optimise CRM performance in order to maximize conversions & minimise acquisition costs
  • Report to the CEO in this role.

You Get

  • To work with smart, talented, fun people all around you.
  • To work for a well funded, fintech company with a good comp and benefits.
  • To be a part of a generous, transparent ESOP plan
  • Unlimited sick leave
  • A learning wallet to upgrade your skills
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Bengaluru (Bangalore)
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10 - 15 yrs
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₹40L - ₹70L / yr
Engineering Management
Engineering Manager
Engineering Director
Director of Engineering
Engineering Head
+7 more

Amagi is a SaaS platform that lets every content owner deliver their content to consumers anytime, anywhere, to any device. Amagi helps bring entertainment to hundreds of millions of consumers leading the transformation in media consumption. We believe in a connected ecosystem bringing content owners, distribution platforms, consumers and advertisers together to create great experiences. 

Amagi grew by 136% last year and is on its way to double itself again this year. The market leader in FAST (Free Ad-supported Streaming TV), it delivers more than 500 media brands to 1500+ end points and is growing exponentially. 

At Amagi, our CRM Platform is key to our continued growth. The success of our sales, marketing and customer onboarding teams is dependent on the success of our Salesforce CRM platform setup and its ability to provide scalable, reliable and intuitive experiences to our customers, partners and internal stakeholders.

We are looking for an Engineering Manager to help us lead the efforts of building our billing platform and related process automation solutions. The ideal candidate would be responsible for the successful delivery of a scalable and flexible billing platform and workflows related to accounts receivable and accounts payable.

Role reporting into: Engineering Director - Enterprise Platforms

Individuals reporting into this role: Architect, Staff Software Engineer, Software Tech Lead

Location: Bangalore, India

Key responsibilities include (but are not limited to):

  • Lead the core Engineering activities in an Agile model
  • Participate in the overall design and development discussions
  • Work closely with the Product Management team to establish product and engineering roadmaps.
  • Provide architectural and technical guidance to the team and ensure they follow sound engineering practices
  • Demonstrate accountability towards intended business outcomes, by working with product management and other functional teams.
  • Evaluating Salesforce Standard vs Custom solutions and guide the team.
  • Lead the Salesforce implementation related to marketing, sales and order management processes.

Person Specification:

  • 10+ years of overall SDLC experience with 6+ years of experience in Salesforce development and architecture
  • Implementation experience with Sales Cloud, Service Cloud, Marketing Cloud and/or Revenue Cloud.
  • Hands-on with experience with Apex, Lightning web component and REST API programmatic solutions.
  • Strong command of Salesforce best practices
  • Strong web development skills (JavaScript, HTML, CSS).
  • Experience developing the usage/subscription based billing for SaaS products.
  • Salesforce certifications
  • Strong in CS fundamentals (object oriented analysis, data structures, algorithms)
  • Knowledge of Finance & Operations concepts
  • Salesforce integration experience with NetSuite, Jira etc.
Read more
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Bengaluru (Bangalore)
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15 - 20 yrs
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Best in industry
Engineering Management
Engineering Manager
Engineering Head
Director of Engineering
VP of Engineering
+9 more

Amagi is a SaaS platform that lets every content owner deliver their content to consumers anytime, anywhere, to any device. Amagi helps bring entertainment to hundreds of millions of consumers leading the transformation in media consumption. We believe in a connected ecosystem bringing content owners, distribution platforms, consumers and advertisers together to create great experiences.

Amagi grew by 136% last year and is on its way to double itself again this year. The market leader in FAST (Free Ad-supported Streaming TV), it delivers more than 500 media brands to 1500+ end points and is growing exponentially.

At Amagi, our Internal Enterprise Platforms are key to our continued growth. The success of our products is dependent on the success of our internal processes and their ability to provide scalable, reliable and intuitive experiences to our customers, partners and internal stakeholders.

We are looking for an Engineering Director to help us lead the efforts of building Enterprise platforms to automate Lead to Cash process area including setting up the CRM platform, implementation of billing platform and automating process areas related to managing the disputes, account receivables and account payables. The ideal candidate would be responsible for the successful delivery of a scalable and flexible Enterprise platform, applications and workflows related to Lead to Cash process area.

Role reporting into: Chief Executive Officer

Individuals reporting into this role: Software Development Manager - CRM, Software Development Manager - Billing and AR/AP

Location: Bangalore, India

Key responsibilities include (but are not limited to):

  • Participate in the overall design and development discussions
  • Support Product Management team in establishing product roadmaps.
  • Instil a customer centric and quality-focused culture by using best practices and metrics to ensure desired outcomes
  • Focus on building a high performing and highly skilled team.
  • Drive engineering excellence by tracking engineering efficiency using relevant metrics
  • Demonstrate strong business and technology acumen.

 

Person Specification:

  • 18+ years of overall SDLC experience with 10+ years of experience managing large scale cloud application/platform engineering teams.
  • Well versed with at least of one cloud of the platforms, AWS or GCP
  • Experience developing the usage/subscription based billing for SaaS products, working with CRM and ERP platforms.
  • Strong CS fundamentals (object oriented analysis, data structures, algorithms)
  • Experience delivering highly available, scalable, low latency and robust distributed cloud systems.
  • Experience with both SQL and NoSQL technologies
  • Excellent command over Data Structures and Algorithms.
  • Good exposure to CI/CD & Devops environments.
  • Knowledge of core Finance & Operations concepts
  • Salesforce sales and revenue cloud knowledge
  • NetSuite, Salesforce, Freshdesk integration experience
  • Working experience with any of the enterprise cloud platforms or applications.
Read more

A global EdTech company

Agency job
via Qrata by Prajakta Kulkarni
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Bengaluru (Bangalore)
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4 - 8 yrs
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₹15L - ₹35L / yr
IBM Director
Customer Engagement
Strategy development
Customer Relationship Management (CRM)
Here’s what you’ll be doing
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.


Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same

2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features

Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)

Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)

2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!

3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like

4. No bell curve performance evaluations

5. And yes, a super fun and smart group of folks to collaborate and grow with.
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DP
Posted by Yogitha M
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Bengaluru (Bangalore)
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2 - 6 yrs
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₹1.4L - ₹3L / yr
Customer Service
Customer Support
Communication Skills
Content Writing
Inbound Marketing
+2 more

BCS Care EMEA Agent

 

WHAT YOU'LL DO

 

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

 

WHAT YOU'LL NEED

 

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

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DP
Posted by Sabir Muhammed
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Bengaluru (Bangalore)
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1 - 4 yrs
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₹2.4L - ₹6L / yr
Account Management
Sales
Business Development
Communication Skills
Customer Relationship Management (CRM)
+3 more

Enterprise Account Executive 

We are looking for a competent Account Executive to find business opportunities and build customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base.

 

Responsibilities

  • Create detailed business plans designed to attain predetermined goals and quotas
  • Manage the entire sales cycle from finding a client to securing a deal
  • Unearth new sales opportunities through networking and turn them into long-term partnerships
  • Run and partner with Pre-Sales Specialists on demos
  • Understand clients’ business needs, develop proposals and accurately articulate Kissflow’s offering
  • Remain in regular contact with your clients to understand and meet their needs
  • Regularly achieve quotas by bringing closures to qualified prospects
  • Negotiate agreements and keep records of sales and data

Requirements

  • Proven experience as an Account Executive, or similar sales/customer service role
  • SaaS experience is highly preferred
  • Knowledge of market research, sales and negotiating principles
  • Consistent success with sales quota attainment
  • Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus
  • Excellent communication/presentation skills and ability to build relationships
  • Organizational and time-management skills
  • Motivation, driven and a self-starting attitude
  • Ability to understand a client’s needs and meet that need with a successful product sale
  • Ability to work in a fast-paced team environment 
  • Bachelors in Business Administration, Sales or Marketing
Read more

Tele Sales

Agency job
via The Hub by Sridevi Viswanathan
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Bengaluru (Bangalore)
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2 - 5 yrs
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₹2L - ₹3.5L / yr
Business Development
Customer Relationship Management (CRM)
Google Analytics

Roles and Responsibilities

- Calling people who have filled the signup or contact form

- Finding leads online/offline who match the criteria of the target customer

- Make cold calls to the leads generated

 

- Handle both outbound/inbound calls

- Update systems, CRMs, Excels, Google Sheets

- Give platform demo to interested customers

- Write articles/knowledge base for tutorials on how to use the product

- Support customers for any queries about the product

 

Desired Candidate Profile

- Should have great convincing skills

- Should have strong negotiating skills

- Should be able to pitch the client understand the customer instead of repeating a fixed sales pitch

- Should have always achieved targets or beyond

- Should be able to Tech Savvy

- Go-getter attitude, self-starter, instead of manager or management having to follow up to get work done or to remind about targets

- Well organized with handling data, sales funnel and reaching out to the customers on time

- Soft-spoken and delight for customers to speak to

- Must have email writing skills to follow up or share information

- Can be on phone for a long time and familiar with using dialer systems

 

 

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