Deliverables and Tasks: Data migration into MS CRM Work as part of CRM Implementation project team to help implement a centralised CRM system and contribute towards the stability and vision of the application based on the feedback from the business end users. The CRM consultant will focus on the following back-office functions: Data quality improvement: Analysis: Evaluate the completeness of the account and contact referential Cleansing: Find and correct duplicate data Enrichment: Merge data files to add information to empty data fields Testing support: Perform user acceptance tests Validate the UAT with the business Support the Business during the UAT phase Documentation support: Document all the performed tests Create or complete the CRM functional documents Conduct business process analysis and investigates problems to establish real or hidden causes. Solution designing to address client business, interface and performance requirements. Coordinate with the Global Euronext stakeholders and be the SPOC for all CRM related tasks for the Euronext India team. Interact with business stakeholders to understand business requirements and work with the team in implementing new product enhancements.
RESHAMANDI is enabling Indian Silk Farmers, Reelers, and Weavers to take on China. At Reshamandi, a once-in-a-century disruption is happening. As India’s only Digital Supply Chain for Silk, we are bringing cutting edge technologies into the lives of millions, and getting Indian Silk back to its heydays. The impact of Reshamandi’s tech is so dramatic that at just 4 months, we have a waitlist of thousands of silk related businesses that want to partner with us and hundreds that we have on-boarded.You will have an opportunity to be a part of this story. You will be working with a team that has an audacious mission, crazy enthusiasm, and that almost always thinks outside the box.In the News: Forbes, LiveMintAs an Inside Sales Executive, we are looking for enthusiastic and customer-oriented sales professionals, who would not only generate quality leads but also, follow up on inbound email and telephonic inquiries, create suitable quotes, and process purchase orders. He/ she would interact with potential and existing customers through emails, telephone calls, and live website chats to persuade them to purchase organisation’s products and services.The inside sales executive's responsibilities would include updating the CRM system on a regular basis and upselling and cross-selling to existing customers. You should also be able to conduct research on market trends and competitors' products. You should be persuasive and committed to achieving sales goals. Ultimately, a top-performing inside sales executive should be able to demonstrate strong negotiation, communication, and customer service skills at all times.Responsibilities: Maintaining long-lasting relationships with existing customers through exceptional after-sales service Actively sourcing new sales opportunities through cold-calling and emailing Developing in-depth knowledge of product features and benefits Utilizing virtual meetings to build relationships with new customers Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products Advising customers on suitable product selection based on their needs and specifications Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls Setting up face-to-face meetings between potential customers and the right point of contactRequirements: Bachelor's degree in business administration or management, marketing, or related field is preferred Proficiency in all Microsoft Office applications and customer relationship management (CRM) software 3+ years of proven inside sales experience Strong analytical and problem-solving skills Excellent negotiation and consultative sales skills Effective communication skills Exceptional customer service skills Proficiency with regional languages, specifically Kannada, Tamil and Telugu
Job Purpose:Drive all engagement activities on the app by planning campaigns that will cover the entire customer life cycle management, thereby increasing customer activations, retention, and stickiness on the app. Job Responsibilities: Design, plan, and implement campaigns on the MoEngage platform that will help increase the user engagement metrics i.e. user activations, app activity, app retention, etc. Responsible for the overall performance of the platform - user acquisition, activation, retention, and growth of the platform. Executing acquisition campaigns across all digital platforms and monitoring acquisition campaigns to ensure optimized performance. Responsible for hacking multiple channels which are appropriate for our product growth. Managing organic and inorganic (Facebook Ad, UAC, etc. ) funnels of growth. Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting across Search, and other facets of paid search in accordance with revenue goals. Running A/B tests across paid search campaigns & landing pages. Create the monthly engagement calendar and plan for weekly or monthly contests/challenges that will help increase user activity on the app. Coordinate with internal and external teams (content, design, product, tech, etc.) on various requirements related to engagement activities as well as other team activities. Good understanding of funnels, cohorts, drop-offs and analyze the data daily to plan on new initiatives if and when required. Provide an in-depth analysis of campaign performance and its impact on various engagement metrics. Define MoEngage events for new app features/requirements and test events along with the product/tech team. Requirements: 3-5 years of relevant experience in mobile app marketing. MBA in Marketing, Masters in Communication, or equivalent. Prior experience in working on engagement tools like MoEngage, Clevertap, WebEngage or relevant, etc. Good oral and written communication skills with keen attention to detail. Think out of the box and come up with creative ways of engaging users. Ability to manage multiple tasks and keep up with deadlines for planned activities. Ability to work on raw data and come up with key learnings based on the analysis.
The responsibilities of the role are per the below:● Sales: Provide information & value proposition to prospective customers thereby converting leads into paid customers.● CRM: Actively use & update the CRM tools to ensure the data accuracy of reports & smooth transition of leads betweenteams.● Feedback: Provide customer feedback to the founding team.The role is based in Bangalore, India. The role will be required to work out of the office in Indiranagar.What do we need?The ideal candidate is someone who –● Has excellent communication & influencing skills● Disciplined & follows processes● Is customer-oriented and never over-promises● Is a team player, works well in groups & optimizes for the team● Is comfortable with ambiguityWhat’s in for you?1. Be part of the founding team2. Work with the most experienced founders from the industry & learn from the best.3. Accelerated Career Growth opportunities4. Be part of innovation in the space of performing arts.5. Be part of a growing organization and grow with the organization.
About: Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. Role: B2B Marketing Generalist Description: This role will be a mix of client management and project management. You’ll be expected to understand the client’s goals, weekly and monthly SLAs, and lead a team to delivery. Have you worked with marketing and sales teams in an integrated manner and targeted enterprise clients in different geographies across the globe? Do you understand enterprise sales cycles, buying processes, different roles? Do you have exposure to different domains, industries, marketing, and sales technologies? Do you understand the big picture better than the details? This job might be for you! Competencies: Able to multitask independently with minimal supervision Naturally able to think critically and take independent decisions Meticulous with project documentation Skills: Experience with social media, digital marketing, marketing automation, CRM, and marketing analytics tools Highly proficient with Microsoft Office (Excel, PowerPoint) Experience with agile project planning and management will be a plus Experience: Demonstrable B2B GTM experience that includes SEO/SEM, email marketing, social media, and/or display advertising campaigns. Highly creative with experience in identifying target audiences and devising marketing campaigns that engage, inform, and motivate. Ability to write/execute creative and project briefs and communicate technical info with ease. Location and Type: Remote, Full-time Evaluation: Portfolio will be checked for expertise on handling marketing communication and campaigns in the B2B domain. Please share only samples of work done by yourself end-to-end. Shortlisting will be followed by a video interview.
About Pratilipi: Founded in 2014 by a set of reading enthusiasts, Pratilipi is a storytelling platform that brings readers, writers, and their stories together. Something that started as a reading platform we are now operating across four more products - Pratilipi Comics, Pratilipi FM, IVM podcasts, and Writeorder. All the magic happens from a super cool office in Bangalore where we brainstorm, ideate, debate, and execute. Aggressive and fast-paced, we motivate ourselves with meaningful disputes over infinite cups of tea. Product Details - Pratilipi literature consists of 12 languages, 350K+ writers, 5M+ stories, 30m+ MAU. Pratilipi is the country's largest self-publishing platform. About the Team: The Community & Operations team works closely with the customers (Authors and Readers) to enable delightful experiences for them. Our end goal is to make users happy! Our team, also known as the Language team at Pratilipi, is always focused on building a great community of authors and readers via various initiatives. We keep resolving user issues. We also closely work with the Product team and QA team to grow and build experiments & features that enable delightful experiences for our users. We are a lean team that learns from each other and iterates rapidly to make a larger impact on the user community. Our strive to solve user problems and also build a community for them enables us to constantly redefine our goals, action plans, and strategy. We are 15 community managers who work together with a high ownership driven environment, from solving user problems and bugs to developing a community of creator economy. We are looking for an accountable Community manager who fits into our culture and brings something new to the table, including party tricks. Meet the team Role : You will be handling the whole Malayalam language operations and community initiatives at Pratilipi. You will be resolving customer issues, report bugs, design and execute community-oriented strategy for the Malayalam language. You will be scaling your language community with an innovative, creative, and efficient execution style. Responsibilities for Malayalam Community: You will be helping the Pratilipi Authors community by - Developing trustworthy, long-lasting strong relationships with the Authors community. You will empower and guide them on growth and their unique success plan on Pratilipi. Defining, executing, and scaling community initiatives and experiments for the growth of the community. Defining quarterly action plan for the community growth and wellbeing. You will be doing aggressive experiments to achieve your community goals and key results. Scaling each successful community initiative with the help of a team of freelancers. Empowering monetization for the community via different strategies and initiatives. Organizing offline meet-ups (Post COVID), workshops, masterclasses to help the author community grow. Helping in defining, designing, and implementing a Community help center and forum for the language. Helping in effective execution of IP deals, contracts, and communications with the author community. Responsibilities for Operations: You will be handling operations for the Malayalam language by helping in - Resolving reported customer issues for the Malayalam language. Raising patterns and bugs in the product to help the QA team to solve them rapidly. Brainstorming on an efficient system to solve the top priority user problems, possible resolutions, feature suggestions with help of the product team. Designing problem resolution systems, automation, delegations of tasks to achieve customer satisfaction and success. Managing and growing Social media pages effectively. Helping in product translations, community emails, IP acquisition work from different teams at Pratilipi. Moderation of contents and authors violating community guidelines. Experience: Prefered 1 to 3 yrs of experience as Malayalam Operations/Community manager. We also welcome freshers with a strong hunger to grow the Malayalam author community. Must have: Excellent written and verbal communication skills in Malayalam and English. The expertise we are looking for: Strongly passionate about Malayalam writing, reading, and literature in general. An artist. A creative soul. Have you heard of an engineering or science graduate turned author? They might fit in! We are eager to work with square pegs in round holes. A highly self-driven person who can work independently on community initiatives with utmost ownership and accountability. You should be great at Malayalam writing. You should be able to create awesome email campaigns, blogs, and articles to grow your community. Strongly Data-driven yet strongly intuitive. Artist at heart, an entrepreneur at mind. You know the pulse of the Author community. You think on a scale. You do small experiments, and you do grand scaling of successful experiments. You are an ownership-driven mature adult comfortable with multitasking. You are super organized, a good listener, a self-motivated problem solver, highly empathetic for customers, and above all a lover of Malayalam culture and language. Good to have: Writing career in the Malayalam language Author on Pratilipi platform Basic skills of Microsoft Office, G Suite, MySQL, Amplitude, etc. A unique combination of Creative and analytical skills. Community building experience on any scale. Customer success understanding Benefits : Medical insurance You can choose Online courses that will help you grow Buy Books Mental Health Consultation Do not apply if you are not: Ownership driven Curious in general Able to explain things in simple terms Self-motivated Use to work in a chaotic environment Highly proactive Hungry to grow anymore
About Pratilipi: Founded in 2015 by a set of reading enthusiasts, Pratilipi is a storytelling platform that brings readers, writers, and their stories together. Something that started as a reading platform we are now operating across four more products - Pratilipi Comics, Pratilipi FM, IVM podcasts, and Writeorder. All the magic happens from a super cool office in Bangalore where we brainstorm, ideate, debate, and execute. Aggressive and fast-paced, we motivate ourselves with meaningful disputes over infinite cups of tea. Product Details - Pratilipi literature consists of 12 languages, 350K+ writers, 5M+ stories, 30m+ MAU. Pratilipi is the country's largest self-publishing platform. About the Team: The Community & Operations team works closely with the customers (Authors and Readers) to enable delightful experiences for them. Our end goal is to make users happy! Our team, also known as the Language team at Pratilipi, is always focused on building a great community of authors and readers via various initiatives. We keep resolving user issues. We also closely work with the Product team and QA team to grow and build experiments & features that enable delightful experiences for our users. We are a lean team that learns from each other and iterates rapidly to make a larger impact on the user community. Our strive to solve user problems and also build a community for them enables us to constantly redefine our goals, action plans, and strategy. We are 15 community managers who work together with a high ownership driven environment, from solving user problems and bugs to developing a community of creator economy. We are looking for an accountable Community manager who fits into our culture and brings something new to the table, including party tricks. Meet the team Role : You will be handling the whole Bengali language operations and community initiatives at Pratilipi. You will be resolving customer issues, report bugs, design and execute community-oriented strategy for the Bengali language. You will be scaling your language community with an innovative, creative, and efficient execution style. Responsibilities for Bengali Community: You will be helping the Pratilipi Authors community by - Developing trustworthy, long-lasting strong relationships with the Authors community. You will empower and guide them on growth and their unique success plan on Pratilipi. Defining, executing, and scaling community initiatives and experiments for the growth of the community. Defining quarterly action plan for the community growth and wellbeing. You will be doing aggressive experiments to achieve your community goals and key results. Scaling each successful community initiative with the help of a team of freelancers. Empowering monetization for the community via different strategies and initiatives. Organizing offline meet-ups (Post COVID), workshops, masterclasses to help the author community grow. Helping in defining, designing, and implementing a Community help center and forum for the language. Helping in effective execution of IP deals, contracts, and communications with the author community. Responsibilities for Operations: You will be handling operations for the Bengali language by helping in - Resolving reported customer issues for the Bengali language. Raising patterns and bugs in the product to help the QA team to solve them rapidly. Brainstorming on an efficient system to solve the top priority user problems, possible resolutions, feature suggestions with help of the product team. Designing problem resolution systems, automation, delegations of tasks to achieve customer satisfaction and success. Managing and growing Social media pages effectively. Helping in product translations, community emails, IP acquisition work from different teams at Pratilipi. Moderation of contents and authors violating community guidelines. Experience: Prefered 1 to 3 yrs of experience as Bengali Operations/Community manager. We also welcome freshers with a strong hunger to grow the Bengali author community. Must have: Excellent written and verbal communication skills in Bengali and English. The expertise we are looking for: Strongly passionate about Bengali writing, reading, and literature in general. An artist. A creative soul. Have you heard of an engineering or science graduate turned author? They might fit in! We are eager to work with square pegs in round holes. A highly self-driven person who can work independently on community initiatives with utmost ownership and accountability. You should be great at Bengali writing. You should be able to create awesome email campaigns, blogs, and articles to grow your community. Strongly Data-driven yet strongly intuitive. Artist at heart, an entrepreneur at mind. You know the pulse of the Author community. You think on a scale. You do small experiments, and you do grand scaling of successful experiments. You are an ownership-driven mature adult comfortable with multitasking. You are super organized, a good listener, a self-motivated problem solver, highly empathetic for customers, and above all a lover of Bengali culture and language. Good to have: Writing career in the Bengali language Author on Pratilipi platform Basic skills of Microsoft Office, G Suite, MySQL, Amplitude, etc. A unique combination of Creative and analytical skills. Community building experience on any scale. Customer success understanding Benefits : Medical insurance You can choose Online courses that will help you grow Buy Books Mental Health Consultation Do not apply if you are not: Ownership driven Curious in general Able to explain things in simple terms Self-motivated Use to work in a chaotic environment Highly proactive Hungry to grow anymore
PoshVine is innovating on customer engagement built around a payment-linked loyalty ecosystem. We offer our products and solutions to financial institutions to increase share of spends and share of wallet on their payment products, and acquire customers faster. With a mission to make every transaction a rewarding experience, PoshVine works with 5 out of the top 6 banks in India and most of the payment networks and helps cardholders maximize their savings and rewards through personalized, contextual loyalty administration.We are looking for Key Accounts - Director for Bangalore location to join or team.This role is a key enabler to ensure PoshVine's growth both horizontally and vertically across the payment-linked loyalty ecosystem. If establishing and managing key senior-level relationships are your thing, if you are a metrics-driven sales professional with proven chops in the enterprise SaaS space, we want to talk to you.Key responsibilities:- Lead our efforts in selling PoshVine's products and services to Financial Services clients through a consultative approach. Target prospects will include banks, credit card issuers, general insurers, payment networks, and other financial services organizations with large customer, cardholder, or membership bases.- Be accountable for creating and managing a robust and balanced pipeline of new client business with suitable urgency and rigour around the prospecting process, across India, APAC and Middle East markets. Establish deep relationships with key decision-makers and influencers across all prospect organizations.- Work in teams to develop effective win strategies to match client/prospect needs and challenges with relevant PoshVine products and services. Establish deep relationships with existing clients, map out multiple teams within the target organization, and secure new profitable revenue through cross-selling and upsell initiatives.- Identify key sales cycles for major contracts/opportunities from RFPs within the FS sector. Own the RFP / Pitch Process. Ensure thorough evaluation of commercial models to deliver optimal profitability balanced with all forecasted sales and program costs.- Map and understand the competitor set - which is now diverse and fragmented (loyalty tech providers, boutique data shops, traditional Loyalty providers, as well as CRM agencies).- Raise profile, awareness and clarity of PoshVine's proposition in the market, while also representing other PoshVine solutions. Represent PoshVine at key industry and corporate events to develop the brand profile and sales pipeline.Key Skills Required:- 4 to 8 years Sales experience in the Indian Financial Services or Cards industry, with a strong network of contacts; Experience in Loyalty and/or CRM solutions a plus.- Strong commercial acumen, leadership skills and evidence of sales success.- Proven consultative selling and negotiation skills, up to and including C-Level.- Ability to generate cold leads and develop warm leads credibly at all levels.- Good understanding of the loyalty and benefits products in the Indian / APAC FS sector, and the key players that focus on loyalty, rewards and member benefits.- Demonstrable experience and accountability that showcases revenue target achievement, and that holds the promise of creating / managing multi-million dollar P&Ls.- Experience of selling consumer benefits, software as a service and/or marketing services would be distinctly advantageous.- Ability to lead by example; act decisively, able to manage challenging deadlines and requests effectively.- Use of own initiative, self-motivated, ability to hit the ground running.- Best-in-class verbal, non-verbal and written communication skills.
myYogaTeacher provides the first online marketplace to connect high-quality Yoga instructors from India with yoga practitioners worldwide to provide personalized 1-on-1 sessions via enhanced live video conference (app, web). Over 100 Highly qualified Yoga teachers on the platform, with 98% of sessions completed with a 5-star rating. myYogaTeacher is expecting to generate over 30,000 well-paying jobs for yoga teachers in India to promote yoga across the entire planet. With a mission to improve the physical and mental well-being of the entire planet with yoga, myYogaTeacher has a proven and experienced founding team. Founder & CEO, Jitendra Gupta did his undergraduate from IIT Kanpur and MBA from University Chicago. Jitendra was previously the founder & CEO of Punchh, a SaaS marketing platform for bricks & mortar retailers which acquired by PAR technologies for $500 million recently. With a team of 35 in India & the USA, myYogaTeacher has offices in both India and the USA.----Here is what we are expecting from our teacher network manager: Teacher Operations Manager is responsible for supporting our teachers so that they can deliver amazing high-quality sessions to American students. We are seeking a Teacher Network manager to help build and grow a team of operational excellence for our teacher network. The operations manager will: Organize an amazing teacher recruitment process to excite top talent to apply and teach with us Develop great relationships with our teachers to understand the teacher’s mindset including what keeps them happy and loving what they do. Help coach and develop talent within the operations team with a great interest in helping the team develop professionally and build expertise Use data and reporting to inform long term strategies for growth and continual session quality improvement Design and implement innovative teacher engagement and skill-development strategies Deliver ongoing updates to the teacher network, keeping them informed of the latest developments and features Build out new teacher operations processes to support new features and developments Improve on existing process for session quality analysis, teacher payments and more Competencies and Qualifications: MBA Strategic thinker Strong communication skills Comfortable with data Service orientation - Believes serving other is the highest importance Values: Empathy: Listens to teacher stories, connects with them and understands their needs Honesty/Integrity: Does not cut corners. Earns trust and maintains confidence. Does what is right not just what is expedient. Speaks plainly and truthfully. Persistence: Demonstrates tenacity and willingness to go the distance to get something done Attention to detail: Does not let important details slip through the cracks, well organized Growth mindset: Learns quickly and not afraid to fail. Demonstrates ability to quickly and proficiently understand and absorb new information. Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost. Enthusiasm: Exhibit passion, excitement and positive energy about work. Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Yoga & Spiritual ideas: Ability to talk about yoga and spiritual matter with students. Culture: Student centric: Ability to put student interest above everything else. Demonstrate respect for customers and ensure that customers get the best service possible Professional: Cares deeply about his/her profession and invests in professional growth. Respect for the team: Respects everybody's right to have opinions. Affirms the positive in other people Risk-taking: Embrace challenges, try new approaches and be ok with all failures except a failure to learn.
About the Organization Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM, SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals! What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. Why this Role We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles. Roles and Responsibilities Engage with our clients primarily through email, phone, or our ticketing system Understand client needs and tackle problems Think creatively about technical issues and find ways to change showstoppers into positive ways forward Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA. Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list Keep current on product releases and updates Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary Support Customers working with Migration teams on Data Migrations to our Platform. Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision. Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations. Desired Candidate Profile A passion for solving problems. A way with words that makes technical topics easy to understand A keen eye for getting to the root cause of an issue A love of helping people An ability to manage multiple needs and keep them all on track A strong ethos towards helping the team win Prior experience in SaaS environments Experience with MS Office and data programs Attention to detail Confidentiality Expectations from the candidate: Experience in writing professional Emails Experience in handling a high volume of customer queries Must have 1-2 years of prior experience in SAAS environments. Must be comfortable working during night shifts.
About Us Tact.ai is on a mission to make enterprise software more human-friendly. Our conversational AI and workflow platforms are used by sales teams at GE, Cisco Systems, Honeywell, and other Fortune 500 companies to drive revenue growth while simultaneously removing friction from the selling process. With offices in the US, UK, and India, we are backed by industry leaders including Accel Partners, Redpoint Ventures, Upfront Ventures, Comcast Ventures, Amazon Alexa Fund, Salesforce Ventures, and M12 (formerly Microsoft Ventures). Responsibilities Tact’s #1 focus is our people and culture: we love working with smart, dedicated people who also know how to socialize and have fun. As a Product Manager reporting to one of our Senior Product Managers, you will help shape the future of frictionless CRM and the Tact platform by owning the entire product lifecycle from conception to delivery (and continuous improvement) for a subset of our CRM and collaboration products (and we want you to have fun while doing it). Curate product backlog and roadmap continuously Own the technical implementation of products in Tact’s CRM platform, including APIs, Access Control, Authorization/Authentication, AI, BPM, etc Coordinate and lead high-profile projects across numerous functional teams and stakeholders Author user stories, product specifications, prototypes, product documentation, and any other resource necessary for successful production and launch Work proactively to predict and minimize potential issues before they arise Juggle multiple complex issues in a fast-paced environment Prioritize work items with conviction and set expectations appropriately Work alongside top-notch software engineers, data engineers, and data scientists in a fast-paced environment Act as the liaison between engineering teams and product stakeholders Identify and build out internal process improvements to enable more efficient operation Requirements Deep experience in technical aspects of a SaaS platform evidenced by engineering or prior technical product management roles Deep understanding of several areas within SaaS platforms (Auth, Access Control, Extensibility, IDEs, AI, BPM, databases (SQL/No-SQL), replication, etc) Bachelor’s degree with 8+ years of experience as an inbound or technical product manager Superior written and verbal communication skills Excellent organizational skills Ability to work independently and efficiently Experience working effectively with geographically distributed teams Thorough understanding of the CRM & enterprise software arenas Experience with universal design, mobile-first development, and/or business workflow platforms preferred Willingness to take professional constructive feedback Experience in a start-up or other fast-paced environment is a plus Perks High growth professional environment + opportunity to experience an exponential learning curve Be part of a team that is working to create the World's first human-friendly CRM company Open & Flexible Work Culture Generous leave policy Insurance coverage Stock Options Explore more https://tact.ai | Linkedin: https://www.linkedin.com/company/tact.ai/
About RoleThe responsibilities of the role are per the below:● Sales: Provide information & value proposition to prospective customers thereby converting leads into paid customers.● CRM: Actively use & update the CRM tools to ensure data accuracy of reports & smooth transition of leads betweenteams.● Feedback: Provide customer feedback to the founding team.The role is based in Bangalore, India. The role will be required to work out of the office in Indiranagar.What do we need?The ideal candidate is someone who –● Has 1+ years of experience in a sales role.● Has excellent communication & influencing skills● Disciplined & follows processes● Is customer-oriented and never over-promises● Is a team player, works well in groups & optimizes for the team● Is comfortable with ambiguityIf you meet the above criteria, please send us –● A resume introducing yourself, your past achievements and why you are suited for this roleRole & CompensationThere are 3 roles we are hiring for. Compensation is INR 20,000 (fixed) + INR 10,000 (performance-based variable pay) permonth.Work Days & TimingsWe have a 6-day working week. There will be a need to cover 8 am to 9 pm from Monday to Sunday. The 3 member team willrotate to ensure that these business hours are covered while they get 1 day of the week off.What’s in for you?1. Be part of the founding team2. Work with the most experienced founders from the industry & to learn from the best.3. Accelerated Career Growth opportunities4. Be part of innovation in the space of performing arts.5. Be part of a growing organization and grow with the organization.
About us: Shankar Mahadevan Academy (CloodOn Musica Pvt Ltd) was founded under the guidance and leadership of the award-winning composer and singer Shankar Mahadevan. Shankar Mahadevan Academy launched the first ever online music Academy in March 2011. In the last 10 years, SMA has built a presence with students from over 80 countries with nearly 34,000 students across online, schools and corporates and affiliate centres. The Academy operates its online classes through the week from 4am IST to 11pm IST. The Academy has launched several courses such as Hindi Movie Songs, Devotional Songs, Music for Children, Voice Gym, Instruments, Playback Singing and several others apart from the flagship Carnatic and Hindustani Classical Music courses. Website: www.ShankarMahadevanAcademy.com Customer Support Executive Goals: Effectively manage students' / teachers' queries to ensure smooth operation of the online classes Conduct students’ orientation sessions. Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information over Calls, Emails, Chat, Video Meetings etc. Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Take the extra mile to engage customers Enhance customer delight by first time resolution of queries Requirements: Should have excellent communication skills in written and spoken English Ability to multitask, prioritise, and manage time effectively The drive to add value by suggesting process improvements and enhancements
Listen to customer requirements and present appropriately to make a sale maintain and develop relationships with existing customers in person and via telephone calls and emails cold call to arrange meetings with potential customers to prospect for new business respond to incoming email and phone enquiries act as a contact between a company and its existing and potential markets negotiate the terms of an agreement and close sales
About the role: We are looking for an ambitious and energetic Business Development Associate to help us expand our clientèle. You will be the front face of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.Individuals who are comfortable interacting with a wide range of people can become business development associates. Great interpersonal skills promote interest, which can ultimately lead to purchases. It also doesn’t hurt to have a pleasant phone voice. Other essential factors include: Salesmanship – understanding the needs of others and presenting your company as capable of meeting their desires leads to buying Thick skin – potential customers do not always wish to be contacted and sales efforts fail quite routinely, so the ability to move on from negative situations is imperative Multitasking skills – juggling multiple projects and clients is commonplace and requires good time management, attention to detail, and prioritization Industry background – experience in the area in which one is selling can be required or at least helpful, such as healthcare knowledge when promoting medical insurance Analytical skills. Person must evaluate the characteristics of each client to determine the appropriate insurance policy. Communication skills. Person must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies. Initiative. Person need to actively seek out new customers to maintain a flow of commissions. Self-confidence. Person should be confident when making “cold” calls (calls to prospective customers who have not been contacted before). They must speak clearly and persuasively and maintain their composure if rejected. Responsibilities: Your primary focus is to identify, pitch, negotiate and on-board new clients on the field. You will work on game-changing ideas, use deep business insight and market knowledge to play a critical role in bringing prospects through the full sales cycle. Prospect using Linked in, lead lists, and existing clients to qualify for corporate sales leads Design new & innovative approaches to reach corporate decision-makers at scale, using tools and technologies. Meet corporate HRs and business owners, and close deals as efficiently Making powerful sales presentations and create solutions based on needs of the prospects and handling negotiations Ensure business target achievement: Pipeline building, Client conversion, Onboarding and Revenues Manage customer expectations through cross-functional interactions & ensuring that deliverables are completed. Develop excellent relationships with key clients, provide support during implementation, onboarding and troubleshooting any product issues or concerns.
About Tacnik: Tacnik is an award-winning technology startup founded in 2016, Tacnik’s USP is its ability to combine myriad technologies — Virtual Reality, Augmented Reality, IoT, Gesture Technology, App Development & Game Development— to create holistic experiences for clients. Job Description: We are looking for a tenacious Client Relations Specialist to become the face of the organization by being the first point of contact for incoming & outbound leads. The ideal candidate will have excellent communication skills and can understand the jargon of technical teams and clients' needs, helping to facilitate communication among those groups. The core responsibility will include lead nurturing & onboarding clients along with closely working on the CRM tool and strategizing based on various parameters such as clients' demographics. Experience of working within a sales team (for technology-based products) and a track record of working closely with product managers and clients (directly) is preferred. Skills: Excellent written and verbal communication skills Excellent technology skills and use of web-based applications Confident speaker & a passion for relationship building Highly creative with a focus on problem-solving Excellent organizational skills Good data analysis skills Strong grasp of MS Office Resilience and persistence Results orientated Responsibilities: Pre-Sales: Handling and directing sales enquiries. Nurturing incoming deals and leads into prospective clients - Providing product demos & answering client’s questions & concerns. Negotiating deliverables, commercials & timelines with clients. Manage confirmed projects: o Review and approve proposals or requests, providing supporting material. Align product team and client on expectations, deliverables & timelines. Build, update & manage insightful analytical reports for clients & for the company to evaluate ROI. Product Improvisation: Understand client expectations & challenges of technologies to negotiate possible deliverables. Perform competitor analysis to understand features and improve product. Others: Managing & maintaining deals & projects on our cloud-based CRM system. Communicating internally to brief colleagues on opportunities and pipeline status.
About the company NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people. Qualification and Education Requirements: Education- Graduation/HSC qualified. Excellent verbal and written communication skills. Good Interpersonal skills, numerical and analytical ability. Decision making skills. Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred. Proficient in MS-Office (Excel, Word). Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). Comfortable with working 6 days a week and the week off will be on weekday. Employee Value Proposition: Employee health insurance of Rs 1 lakh per year. Premium is paid by the company. Employees get free lunch and snacks. Employees are promoted every 6 months. Outstanding performers get promoted every quarter. Monthly reward and recognition to outstanding performers. Accelerated growth of employees and can become Assistant Manager in as early as 2 years. Regular team parties and Annual Day outing for all employees. Role and Responsibility – Customer Service Executive Inbound calling for customer service. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Key Skill Set 4- 5 years of experience in a role directly responsible for campaign planning, execution, optimization and reporting across multiple digital channels/media. Demonstrable experience managing SEM, display, email marketing, SMM campaigns. Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate. Hands on experience of CRO tools such as Salesforce Marketing Cloud, WebEngage, CleverTap, MoEngage etc. Working knowledge of CRM tools such as Salesforce, Leadsqaured etc. would be a Plus. Understanding of data analysis, trend spotting and technology in Digital space. Strong written & verbal communication skills. Skilled in problem solving, planning, as well as being able to adapt to new environments. Key Responsibility Areas: Plan and outline cross channel digital marketing and remarketing campaigns, aligned to expected performance and returns. Should be updated with the ongoing marketing trends and capable to implement the changes in the system. Work on digital marketing platforms to execute campaign in the most efficient manner. Re-marketing campaigns in specific. Awareness about various content marketing platforms of the Market Research Industry. Experiment, scout and implement new digital marketing channels, tools, best practices to consistently improve ROIs. Work closely with the Sales & Product Teams and execute campaigns to meet business objectives. Monitor impact of each campaign on key site metrics and report to stakeholders, on a regular basis.
Leucine is growing rapidly on its mission to make global drug manufacturing compliant and efficient. Within a short period, we have signed up Fortune 500 companies as customers and raised funds from marquee VC investors (Techstars, Axilor Ventures, and SAP Labs).To scale the business, we are now looking to onboard Sales Executives who are highly energetic and positive with a passion for solving complex problems.This is our chance to solve the problem of poor drug quality for millions of people across the globe and create impact on an unprecedented scale. Join us in scaling a fresh new product that is growing rapidly.What you will do1. Use sales prospecting techniques to identify appropriate buyers within the target market and build relationships2. Send high volumes of emails each day, and follow up on previous conversations as necessary3. Log all activities and notes in Sales CRM4. Present weekly sales reports, track sales and outreach metrics and communicate them to your team5. Deeply understand the product and customers, including their organisational goals, structures, motivations, and buying processes to identify patterns and insights to maximise sales performance6. Define enablement priorities with sales leadership: topics, resources, and sequencingWho you are1. You have 2+ years prior experience in Sales Development for a high growth company2. You are a self-starter who can navigate ambiguity. You know how to prioritize ruthlessly (and how to re-prioritize as much as needed in a fast moving environment)3. You are highly organized and detail-oriented; you can handle multiple projects and dynamic priorities without missing a beat4. You know how to manage a program end to end: scoping, implementing, running and improving, and measuring results from clearly defined objectives.5. You are energetic, resourceful and do what it takes to get the job done6. You are proactive, clear, and compelling in your written and oral communication.7. You have direct sales experience (not a requirement, but a plus)Our Values1. Freedom2. Judgment3. Transparency4. Positivity5. Passion6. Innovation7. Customer SuccessWhat we offer1. A purpose built work culture that lets you achieve the best version of yourself2. Freedom to experiment and autonomy of ideas3. Market competitive compensation4. Ample opportunity to grow in a fast-paced environment5. Unlimited free food and coffeeAbout LeucineLeucine is on a mission to solve a problem that has remained unsolved for the past few decades and has claimed millions of lives: Poor Quality Drugs. At Leucine, we have built an AI enabled predictive compliance platform for the global drug manufacturing industry. Using technology, data science, and strong compliance risk management, we enable pharma companies to reduce the risk of non-compliance in their manufacturing facilities and, in turn, the likelihood of poor quality drugs reaching to the masses.
Roles and Responsibilities: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Work with the internal delivery team to ensure delivery quality to exceed client's expectations. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Develop, prepare, and nurture customers for testimonials, references and case studies. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Ensure billing and collection of the assigned accounts is under control. Advocate customer needs/issues cross-departmentally. Manage account escalations. Skills and Requirements: Proven ability to drive continuous value of solutions/products. Familiarity working with clients of all sizes. Impeccable written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities quickly.
Executive/Senior Executive (Client Service)Educational Qualification: Graduate/Post-Graduate in any disciplineExperience: 0 - 3 YearsLocation: BangaloreShift: Day / NightKey Responsibilities: Work as a part of the clients' virtual business team or individually. Act as the SPOC (Single Point of Contact) with clients through email, phone or chat. Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements. Work as a part of the both internal and external clients' extended team. Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements. Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients. Candidate profile: Graduate/Post-Graduate in any discipline Excellent communication skills Strong customer service attitude Desire to learn new things every day Good with comprehension and analytical skills Good at using search and internet tools like Google, Wikipedia, Yahoo etc. Good in handling Office productivity tools such as Microsoft Office Willing to relocate to Bangalore The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits). Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position. Candidates should have all relevant education & experience related documents.
We are hiring for an Inside Sales Executive. Company Name - Ginesys Url - www.ginesys.in Role - Inside Sales About Company – Ginesys is one of the leading retail software companies in India and is the most preferred solution for fashion and lifestyle brands and supermarkets. We have offices in 5 metros (Gurugram, Kolkata, Mumbai, Bengaluru, and Hyderabad) and a team strength of 150+. Our customers are typically SMB retailers and lifestyle brands and currently, our user base is 20,000+. We recently raised PE funding and are looking to expand our team strength in all the core areas to ensure we are delivering cutting edge solutions to this market in the best possible way. Ginesys is a great Launchpad for anyone looking for a career in SaaS, Enterprise, ERP, and Retail Solutions. Responsibilities, Duties and Required Skills Research new prospects and generate interest through emailers and cold calling Follow up with prospects for feedback on the sales process Team up with channel partners to build a pipeline of exciting deals Update CRM software on existing prospects and customers contacts Route qualified opportunities to the appropriate sales executives for further action Duties To assist the marketing team in achieving overall activities through active planning and participation in trade shows and meets. Required Skills Must maintain and exhibit the highest standards of ethical conduct Proven ability to generate a pipeline for the sales team in B2B sales Have worked in Software / IT companies Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer. High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy If Interested, please share your updated CV and also your availability for face to face interview. For any query, you can reach me on the below-mentioned number
Position: Inside Sales Manager About Simplilearn: Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 1 million+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 750 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it. Who are we looking for? This role would be part of the B2C sales function for our India / International Business Groups. He/she would drive the new customer acquisition, customer relationship management, Operations & reporting. What should you do? • New Customer Acquisition • Conversion of leads received through various marketing channels • Preparing short-term and long-term sales plan towards reaching the assigned goals • Consistently achieve revenue targets in line withteam/organizational objectives • Proactively identifying cross-selling/up-selling opportunities with the existing customers • Identifying references through the existing customer base to increase the sales pipeline • Customer Relationship Management • Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction / feedback • Key Account Management • New account development • Operations and Reporting • Managing pre-sales to post-sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction
What does this role hold for you…?? Responsibility for the entire process of lead management, sales and business development for the region. Driving scale and growth through proper sales planning and precise execution. Data management to ensure 100% coverage in assigned territory and tracking other key parameters. Client acquisition campaigns and lead generation to build as a flagship brand for Property Services in the respective region. Responsibility service delivery ensuring client retention and reference. Providing the market intelligence, data analytics and insights for the marketing team to launch the right promotional and customer communication initiatives. Responsibility for achieving targets in the designated areas. Developing and maintaining of database regular reporting &follow-ups. B2B Frontline Sales. Mapping of new projects and new builders in designated territories, acquisition of new projects and new builders to ensure coverage across designated territory. Relationship Management with existing clients to ensure 100% coverage of new projects launched by them. Achieving revenue and coverage targets. Apply if you have… Post-graduation degree with 3 to 5 yrs of experience in B2B/Channel sales responsibility. Have worked in a real estate business. An outgoing and likable personality Confidence and authoritative speaking Strong presentation skills & confidence in your own abilities A high degree of self-motivation A passion for selling, Personal ambition, Resilience and persistence Ability to communicate with people at all levels & strong negotiation skills Ability to work own your own initiative and as part of a team Strong execution skills Knowledge of MS office (word and excel) and know how to use Internet. Passion for results & good time managementRegardsSrinivas
WeOwn.in is a new age Real Estate Sales & Marketing Organisation offering a WIN-WIN proposition to Builders and homebuyers.We're currently looking for a Sales Manager to head the Sales effort for a premium, feature rich and sustainable villa project in Sarjapur (Bangalore).Great attitude and people skills, Pleasing personality, Outstanding relationship selling skills are a must. Should be living in Bengaluru and have own means of commute (2/ 4 wheeler) to go around town & carry his/ her own laptop to work.The job will offer great learning, decent salary, apart from very attractive incentives.
We are looking for an experienced B2C / consumer product manager to join our team. He/She will be the owner for various fundamentals backend systems, and its integration with multiple internal and external systems. The person will also own The entire CRM and aim at maximising the customer lifetime value thus revenue - and will be responsible for improving efficiency, and driving business metrics.Manipal Global education is ppioneer and leader in the space of Assessment, learning - distance education.Experience/Skillset/Background- 4+ years of product management experience in B2C product companies;- Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends- Experience of working with systems with complex business logic, and the ability to deliver data-driven solutions while dealing with large quantities of information and data- Create, democratize and monitor performance metrics regularly and work with a different team to consistently raise the bar- Should have a thorough understanding of data and analytics tools such as Google Analytics, Localytics, CleverTap or MixPanel- Experience of managing all aspects of a successful product throughout its lifecycle- Knowledge of multiple functional areas, such as Product Management, Engineering, UX/UI, Sales, Customer Support.- Understanding of user experience (UX) and business/commercial challenges- Work with QA and Business team to check all the corner cases possible for feature development; manage upgrades and progressive releases for existing products- Ability to interact with the engineering team, understand technical subjects and emerging technologies and their relevance to the product- Ability to communicate findings clearly to both technical and non-technical audiences- Software Development Experience with a good understanding of data, metrics and building models will be an added advantage- eCommerce Product Management Experience is compulsory- Bachelor's degree in Computer Science or equivalent practical experience is a plus.- MBA from Tier 1 college is preferredRight fit for the team- Turn ambiguous problems into solutions accustomed to driving results in a cross-functional environment with little instruction or oversight- Ability to lead in a highly dynamic environment and a willingness to roll up sleeves to get the job done- Desire to work in a fast-paced environment- Hand-on experience, Hustler, and Go-Getter attitude- People Management: Ability to lead, manage; develop teams in a fast-paced environment; should have managed a team of at least 2-3 product managers
With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success. We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish. Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso. This is the job for you if... You’re fanatical about customer success and tenacious at driving long-term customer value. You have impressive verbal and written communication skills You have strong interpersonal skills with an ability to excel in a team oriented atmosphere You have tremendous work ethic with a passion for results You have an exceptional level of drive and dedication coupled with a positive attitude You have the ability to understand customer requirements and identify business challenges for Aviso to solve This is what you’ll do... Act as a primary point of contact for our enterprise customers and the operational aspects of the projects Lead regular status meetings with project team, customers, sponsors, and stakeholders Have a strong focus on overall customer success and delivering successful customer outcomes Scope out project engagements and formalize this scope in a Statement of Work Monitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projects Create documentation to meet customers new ways of working and facilitate change management and training initiatives Assist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordingly Design and lead implementations leveraging an in depth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilities Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint. What we’re really looking for... Proven track record of managing programs, projects, deadlines, and scope in SaaS Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing Exemplary and proactive communication skills (verbal and written) Ability to build and maintain lasting customer relationships Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology Ability to work in a fast-paced environment Experience with Project Management tools and methodologies Strong collaboration and relationship management skills Tech oriented and understands market trends, particularly with enterprise software Understanding of sales processes and hands on familiarity with salesforce.com Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it Experience at Big Five consulting firm as a senior consultant or manager highly desirable Bachelors of Science in Computer Science or in Business preferred 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup. If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.
Solarify (https://solarify.in), a solar energy services company, is on the lookout for an individual who is driven by the passion to sell. With existing networks and a portfolio of unique projects across Bangalore, Solarify is looking for someone who can scale their existing business to the masses. Why Work With Solarify?1. Higher than market standard incentives for sales made2. Freedom to innovate and experiment on the job3. Gain experience of selling a high-cost, high-impact products4. Be a part of a young team and dynamic work cultureAbout The JobThe person excels at nurturing and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to qualify leads, leading to sales opportunities from new and existing customers.Responsibilities- Meet sales targets for specific customer segments- Successfully create business opportunities from new and existing customer accounts- Manage complex negotiations with senior-level executives and administrators- Build rapport and establish long-term relationships with customersQualifications> 1-3 years' quota carrying sales experience (preferably non-IT sales)> Experience and working knowledge of CRM tools> Demonstrable track record of achieving resultsPersonal Aptitudes> Strong written and verbal communication> Showcases leadership and initiative> Effectively prioritise tasks and time> Negotiate without getting flusteredPersonal Attributes> Result-oriented> Incentive-driven> Showcases empathy> Risk-taking> Accountable> Punctual> Tech-savvy> High tolerance to ambiguity> Detail-oriented
Senior Manager – LeadSquared Apps Marketplace LeadSquared is one of the top cloud-based sales execution SaaS platforms. The platform is used by over 40,000 users across 25 countries to grow their businesses. The business is growing well across multiple geographies in financial services, healthcare, education and other consumer services. Apps Marketplace To serve multiple industries and geographies, it is critical to have a strong integration and product extension strategy to meet specific customer needs. That is where our apps marketplace comes in, which currently has about 30 apps solving various micro-integration or functionality extension needs. With the kind of growth we are seeing, we need to build many more apps, and more importantly bring in partners who can seamlessly build and integrate their apps in our marketplace. The Role We are looking for an energetic and passionate individual to lead our Apps Marketplace effort: Build a team and drive the effort of building and maintaining strategic apps (ones which need to be inhouse) such as cloud telephony integration, SMS, email integration and Google/Facebook ads. Work with our platform group to ensure the apps marketplace framework is partner ready, and it is easy to add new apps Educate and collaborate with potential dev partners so they can contribute to LeadSquared apps marketplace Key Requirements The ideal candidate would have experience of designing, building, testing and releasing several cloud-based business applications, end-to-end. Experience of leading small teams, strong sense of ownership, working collaboratively with different teams and expertise in setting up strong engineering process are critical. Other requirements include: 6+ full-stack experience in building cloud-based web applications using any of .NET/Java/Python/PHP/Node.js. Some experience in C# and ASP.NET important Solid understanding of architecture, design, development, test and release of web applications, REST APIs and application integrations Experience in working on AWS with good understanding of various managed services Proven experience of project planning, estimation and execution Strong knowledge of build and release process
Advising and selling term and health insurance to interested customers by understanding the customer’s needs in particular and their ability to pay. Analyzing and understand customer’s current insurance policies and suggest them with best available plans. Keep a track and check on the ongoing transactions with the customers. Solving day-to-day issues of customers with respect to their policies to maintain a strong and healthy relationship with them. To generate the desire for our product in the Customer’s mind by making them understand the value proposition. Successfully create, develop and retain relationships with customers through understanding their needs and explaining the benefits of the policies. Doing proper follow-up with the prospective customers and simultaneously converting them into sales. RM’s should generate a good pipeline for themselves over a period of time so that it helps them in achieving their daily targets. Reaching out to maximum prospective customers from the base assigned and explaining them the insurance plans by providing them with proper presentation on call and simultaneously generating sales and achieving their daily numbers. To constantly upgrade with changes, to ensure you provide the most up-to-date product information to the customers.
Company: Axis Bank Designation: Relationship Executive Job Description : Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team. Revenue generations through Cross Selling products & Interest Collection. Maintain good relationships with clients so that the business can maximize the value of those relationships. Customer Relationship and Follow-up. Maintenance of important registers and daily reports. Cash Management and accounting. Canvasing and sourcing of New Customers to increase Gold loanBusiness, Gold Appraisal. Requirements and Qualifications: Languages: Hindi and English Bachelor’s degree in business, marketing, management, or related field B.A freshers also apply Experience : 0 – 1.5 years of experience in a sales or customer service role. SALARY: Upto 4L /per annum Incentive ; 40k per 3 months for average performance Upto 1L for efficient and talented performance Location : Crescent 3,Prestige shantinikethan, Near IPTL Main Road , Bengaluru,Karnataka-560067.
An OverviewMarmeto is an IT solution company, more than solving the unseen issues; we work on getting tech solutions that help business see the unseen. Currently providing service and in house products of our own. Touch based 650+ clients across the globe. With such dedication, we have been delivering services with a personal touch.Characteristics of success at Marmeto. Is this you? Are you an experienced, customer-obsessed, strategic, detail-oriented, and highly creative Product Specialist? Are you looking to participate in the creation of new products and features, from the idea stage to launch? Are you a team player and have great EQ? Great. Then we're looking for you too. Can you say “Yes, I have!” to the below? Degree in Computer Science, Engineering or relevant field Overall 3+ years of experience with minimum 2 years in Product Management role, preferably in E-Commerce (Prior experience in Software Engineering is a must) An attitude to get things done and willingness to work in a high-paced environment is mandatory Previously managed high traffic E-Commerce sites Passionate about technology & web products Outstanding communication, presentation and leadership skills Prior experience working with SaaS products is a big plus Excellent organisational and time management skills Sharp analytical and problem-solving skills
Please find the JD below. 2 One Order framework and APIs, BADI Implementation, Implicit & Explicit enhancements, User exits, Customer Exits ,BSP Component Enhancement, GeniL and BOL Programming 3 ABAP Programming skills, RICEFW elements, OOPS ABAP, Debugging skill 4 Abap interface using Web services, Configurations in SOAMANAGER, Basic understanding of XML 5 CRM Web UI Designing and Developments, AET tool, SQVI query 6 UI Framework & Configuration including Business Roles, Navigation Bar Profiles, Navigation Links 7 Experience on Smart Forms & mail forms and Develop/enhance smart forms 8 Knowledge on SolMan is preferable Interview date F2F only on 1st August 2019
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly. Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance. About us Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few. We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here. About the Role Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach. What we are looking for? You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction. You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away. You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction. You write well. You know exactly what word or punctuation to use based on the context. As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn. Why should you join us? You want to be an enabler for business success with an appetite for steep learning. You enjoy mentoring and coaching teams, take pride in teams success. You enjoy solving problems and thrive for excellence What will you do? You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams. You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails. Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients. Maintain our knowledge base site. Write, edit and help create content whenever necessary. We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
About the Role Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach. About us Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few. We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here. Why should you join us? You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about. You enjoy resolving customer issues and providing feasible solutions. You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction. You consistently thrive for excellence. What will you do? You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs. You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product. You will explore customer data to identify trends with the objective of issue resolution. You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required. You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams. You will be working in different shifts so as to ensure the client issues are addressed on time. What we look for? 2-5 years of experience in 24x7 customer support operations. You have experience in B2B Software support and understanding of Saas platforms You have excellent communication skills, ability to identify complex customer problems. You possess a sense of urgency for problem resolution and knows where to go for that resolution. You have the eagerness for learning and staying up-to-date on new product or policy changes. Start-up experience would be a plus. You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.