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Customer Relationship Management (CRM) Jobs in Bangalore (Bengaluru)

Explore top Customer Relationship Management (CRM) Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Retention & Loyalty Specialist

Founded
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Bengaluru (Bangalore)
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3 - 7 years
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20 - 25 lacs/annum

What it means to be a Promolta team member? There's something that runs deep in the DNA of Promolta: we see no limits. We are an inspired, fun-loving and hardworking team that believes we can change the online video advertising industry. We understand that to reach our goals, we need the best people to get there. As an early member of our team, your contributions will have a major impact on our success. Ideal candidate has: - Previous job experience in Customer Success and Retention - Preferred Industries exp. : Telecommunication, E-commerce, Consumer Internet company - MBA from Top school with min 4 years experience. Experience/ skills required: - Loyalty or CRM programme experience - Creating and Tracking Email Marketing campaigns. - Creative campaigning in Digital media - Results driven professional who wants to own Email Marketing for Promolta - Strategic thinker and ability to offer marketing solutions to activate seasonal marketing strategy - Website Conversion/Optimization experience is a plus Responsibilities: - Drive initiatives aimed at increasing repeat rate, retention and reduce churn - Own Email communication medium across in-house and paid channels. - User lifecycle management across all segment of users (new, active, at risk, dormant) - Lead loyalty efforts – understanding and mapping user behavior (immersions, profiling) piloting and experimenting with the construct and final rollout - Interact with product and tech team to co-define the growth charter and product roadmap pertaining to growth, retention, and loyalty efforts How out Product Works: https://www.youtube.com/watch?v=4wkmADwbI6I

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Manager - Operations - BPO/ ITeS

Founded 2007
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Bengaluru (Bangalore)
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8 - 12 years
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8 - 18 lacs/annum

Manager - Operations - BPO/ITeS (8-12 yrs) Position Title: Operations Manager Location: Bangalore KEY RESPONSIBILITIES : - Responsible for day to day Operations management - Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports). - Resolve/monitor customer escalations as appropriate. - Responsible for mentoring, training, career development, performance management - Provide direction for and support of process change initiatives including robust documentation and training. - Reviewing and Monitoring process accuracy on a periodic basis. - Periodic client reporting and conducting quality audits. - Good Experience in MS office applications (PowerPoint, Visio, MS Project) - Able to work and deliver under pressure, - Should have keen eye for detail. - Must be flexible and able to work in shifts. - Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understanding - Demonstrated experience in dealing with large-scale, highly available, and SLA managed services - Performance Management - People Management - Process Improvements - Client Relationship Management CRITICAL SKILLS REQUIRED : - High analytical skills - Lean Certification or Six Sigma certification would be added advantage, but not mandatory - May or should have information on internet or social networking products or services - Good communications skills and written skills - Excellent knowledge of Service Delivery in a voice/semi voice process - Well versed with Microsoft applications, specially excel and power point - The job will require fairly high amount of work in shift environment as per requirement - Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role. - Candidates should be flexible to work in any shifts including US shifts can only apply with the below mentioned details: Current CTC: Expected CTC: Notice Period:

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Head of Sales

via AdNabu
Founded 2014
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Bengaluru (Bangalore)
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3 - 7 years
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6 - 8 lacs/annum

We are looking for the candidate who can head SaaS sales for AdNabu. Our target customers are e-commerce companies in US, UK and AUS. We need the candidate to come with new processes to successfully sell our software to medium to large companies. Experience in this regard is highly valued. Salary 6-8 LPA Base and significant equity Responsibilities - Meet or exceed sales quota - Own the outbound email process including email A/B testing and automation - Conduct web or phone demos to potential customers - Follow up with customers and close the deal - Build and grow sales team in the future for other markets as well - Learn about AdNabu and be comfortable about Google AdWords Requirements - At-least 4 years of experience in a SaaS inside sales team selling to US or Europe - Strong writing, presentation and communication skills - Self driven and ability to work without supervision

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Customer Engagement Associate

via Happay
Founded 2012
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Bengaluru (Bangalore)
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0 - 2 years
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4 - 5 lacs/annum

Happay’s Customer Engagement team aims to support about tens of thousands of users familiarize themselves with Happay’s powerful product interface. To keep the Digital Expense Management Ecosystem humming, you will be responsible to help our user family to understand the product as easily, quickly, and as proactively as possible. Roles and Responsibility: Creating curated content that will help Happay’s users engage with the product, and derive maximum value from it in considerably less time. Giving an extensive walk through right from User - Onboarding to Interactive Engagement and aiding User Adoption. A typical day in the life of a Customer Engagement Associate might include: Collaborating with the Customer Success team to execute engagement plans for clients based on their unique profile and use cases. Creating and distributing onboarding & engagement collaterals (Teasers, User Manuals, Videos, Email campaigns, etc.) Collaborate with product managers and deep dive into new features and their applicability in the client’s use-case; develop content and boost the adoption of those features. Solving on-the-spot, impromptu challenges in terms of urgent / ad hoc requirements from various teams Rolling with the punches when things change, and taking ownership of the time you spend with us and truly making a differences Eligibility: Software Skills: Working knowledge of Microsoft Powerpoint / Keynote. Moderately well-versed with Excel / Google Sheets Learning Skills: Ability and motivation to learn, consistently and quickly, and constantly improve processes and collaterals People & Communication skills: Required to work with product managers, customer success managers, designers, analysts, etc. Presentation skills: Ability to explain simple to complex information in user-friendly ways An open mind for new ideas and methodologies, and a liking towards taking up challenges and finding creative solutions The knowledge to test for consistent engagement, content and user experience. A desire to get a kick out of getting users to those aha! moments A clear cut understanding of customer engagement and all the wonders it can do, strategies and objectives Working with us will be a roller-coaster ride! You have a team of aces to work with and an open, refreshing and an inspiring work culture that you will cherish. Along with that, you also have an open platform to showcase your skills, ideas and knowledge. Lastly, and most importantly, you have a top notch expense management application and web interface spanning major digital platforms (desktops, laptops and mobile). You’ll end up loving your job cause we make it fun.

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Inside Sales Representative

Founded 2018
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Bengaluru (Bangalore)
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3 - 7 years
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6 - 14 lacs/annum

All of our team members are expected to learn, learn, and learn! We are working on cutting edge technologies and areas of artificial intelligence that have never been explored before. We are looking for motivated people with strong skills that want to work on problems and challenges they have never worked on before. All of our team members wear multiple hats so you will be expected to simultaneously work on multiple aspects of the products we ship. Responsibilities * Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails * Understand customer needs and requirements * Route qualified opportunities to the appropriate sales executives for further development and closure * Close sales and achieve quarterly quotas * Research accounts, identify key players and generate interest * Maintain and expand your database of prospects within your assigned territory * Team with channel partners to build pipeline and close deals * Perform effective online demos to prospects Required Qualifications/Skills: * Strong 2 to 4 years hands on experience with inside sales * Track record of over-achieving quota * Strong phone presence and experience dialing dozens of calls per day * Proficient with corporate productivity and web presentation tools * Experience working with Salesforce.com or similar CRM * Excellent verbal and written communications skills * Strong listening and presentation skills * Ability to multi-task, prioritize, and manage time effectively * BA/BS degree or equivalent

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Customer Support

via Elanic
Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
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2 - 2.5 lacs/annum

About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)

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Technical Manager - Telephony/Contact Center Integration

Founded 2011
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Bengaluru (Bangalore)
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6 - 12 years
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1 - 24 lacs/annum

LeadSquared is looking for Technical Manager to own the cloud telephony and contact center integration product as part of the engineering team at Bangalore. What we do? LeadSquared is a leading sales execution cloud platform used by over 25,000 users worldwide to accelerate revenue generation. Being a fast-growing cloud company, there are tons of exciting software engineering problems we solve that include integration, scalability, performance, automation, big-data analytics and machine learning. It is a great opportunity for engineers who love to solve complex problems and would like to be part of a journey to build world-class software.The Role :Being a sales execution platform, telephony plays a key role. We are seeking an individual who can completely own the integration of LeadSquared with major cloud telephony and contact center platforms. The role involves working closely with customers, partners and senior leadership of the company directly to define and refine a standard way to integrate with contact center platforms. Subsequently, work with a small team to build a high quality, maintainable and secure integration system. The ideal candidate would understand how to design and build applications involving integration with cloud services and will have some experience in contact center application development, CTI or cloud telephony. It is critical to have strong understanding of software engineering practices such as work item management, source control, test driven development and continuous integration. Key Requirements : - Passion for building and delivering great software with a strong sense of ownership. - Minimum of six-years full-stack experience in building cloud-based web applications using .NET or Java.- Experience in releasing software applications and supporting customers- Experience in leading small teams- Strong experience with Build and Release, Agile processes and Estimation/PlanningQuick Facts about LeadSquared :- Top rated product on crowd review site G2crowd- Listed as the best rated marketing automation vendor at TrustRadius - Listed among the top vendors globally at GetApp.- Listed as one of the top 10 Marketing Automation solutions on GetApp.- Featured as No.1 Marketing Automation Software in India by NASSCOM.- Featured twice in Deloitte's Technology Fast 50 India 2014, 2016 and 2017- Ranked as one of the Top 20 Most Popular Marketing Automation Software Solutions by CAPTERRA- Featured in India's Most Promising Startups in NextBigWhat List 2013 100+ Indian Startups- We are among the 14 fantastic startups out of 19,400 in India- We are in Red Herring Asia's Top 100 Finalists - 2014For more details about the product, please visit http://www.leadsquared.comHere are some other online resources that you can look at:https://www.g2crowd.com/products/leadsquared/reviewswww.facebook.com/leadsquaredhttps://www.linkedin.com/company/leadsquared Profiles of founders : http://www.leadsquared.com/teamTEAM TA

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Corporate sales-Bengaluru

Founded 2014
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Bengaluru (Bangalore)
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3 - 6 years
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5 - 10 lacs/annum

If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through new and existing partnerships across healthcare eco-system - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical

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Oracle Field Service Cloud (TOA) Functional Consultant

Founded 1995
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Bengaluru (Bangalore), Hyderabad
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5 - 8 years
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5 - 14 lacs/annum

Role: Oracle Field Service Cloud (TOA) Functional Consultant Location: Bangalore/Hyderabad Description: • Oracle Field Service Cloud SaaS application Functional Consultant • Good functional experience in Field Service planning, Fulfilment and Field Service Management with hands-on experience of at least 5-7 years • Experience on Cloud integrations with on premise applications and other cloud applications will be an added advantage. • Consultant should have good communication skills for direct interactions with client key super users • Consultant should possess good troubleshooting skills and have worked atleast on 2 support projects • Candidate should be ready to work in shifts

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Operations & Customer support Executive

Founded 2015
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Bengaluru (Bangalore)
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0 - 4 years
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1 - 3 lacs/annum

The desired candidate preferably a female should be an MBA/Mcom/ should possess excellent written and oral communications with at least  1-2 years of experience as an admin/support in financial services. Should communicate and coordinate with internal departments to handle & resolve client’s complaints, direct requests and unresolved issues to the designated resource. Should be able to manage the day-to-day operations of the office. Organizie and maintain files and records etc. should be ·         Proficient in financial terminologies. ·         Good mathematical skills ·         MS Office Prior experience in a financial institution/wealth management firm would be added advantage

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Operations & Marketing Executive

Founded 2017
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Bengaluru (Bangalore)
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0 - 2 years
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2 - 3 lacs/annum

We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.

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Client Servicing/ Content Writing

Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
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2 - 4 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry. Edit Headline

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Business Development / Client Servicing Associate

Founded 2015
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Bengaluru (Bangalore)
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0 - 4 years
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3 - 5 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry.

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Customer acquisition Manager

Founded 2015
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Bengaluru (Bangalore), HSR Layout
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0 - 3 years
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1 - 6 lacs/annum

Job Opening for 1 person GhareluHelp.com Job Profile name: Manager Sales and customer relation CTC: 1.5L to 6L ( 12000 to 50,000 / Month) Mandatory: 1- Person should have a 2 wheeler 2- Education : Any Graduate ( BE, BSc, BBM, MBA, ) 3- Language: English,Hindi, Should be willing to learn Kannada. optional: Tamil, Telugu, Malayalam Responsibilities: - Customer conversion and Customer Relation Job Timing: flexible Send your resume: email: info@ghareluhelp.com WhatsApp: 9008649808

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CRE: Last Mile

Founded 2012
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Bengaluru (Bangalore), Mumbai
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0 - 3 years
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2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at careers@furlenco.com

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Customer relationship Executive / Manager

Founded 2012
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Bengaluru (Bangalore)
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0 - 3 years
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2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, customer service. The role will allow you to be the face of Furlenco in contributing towards Furlenco’s brand recognition growth. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with current and prospective customers. • You are confident in handling customers over telephone calls • You have in the past smartly handled customer queries and concerns leading to growth in brand identity • 0-3 years of successful customer handling experience What you get: • Opportunity to work with a multifunctional team • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Apply to us at careers@furlenco.com

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Customer Support Genius

Founded 2015
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Bengaluru (Bangalore)
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0 - 5 years
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2 - 3 lacs/annum

Are you good with people? Can you genuinely understand issues, resolve problems and integrate feedback into the company successfully? If you are an active listener with super communication skills you might be the person we are looking for. We need a client - servicing individual who is ready to tackle any customer issue that comes their way. Follow up with clients and track customer patterns,, answer customer queries on phone, chat and email, help customers pick out the perfect treats, manage the entire fulfilment process, and handle our delivery partners. We at Lovetreats are a mostly women driven team based in Bangalore from where we reach out to people all over India. What gets us out of bed every morning is our mission to transform the Indian intimate lifestyle market and make access to intimate products easy, confidential and non-intimidating. Because shopping for sexual health and pleasure products shouldn’t feel sleazy or uncomfortable.  We believe that a little bit of inspiration and spirit of adventure can make our relationships with our bodies and our partners a whole lot more exciting and pleasurable. Sexuality is an important part of our lives. We want to give it the attention it deserves and remove the taboos surrounding it. This reflects in everything we do, from the way we hand pick the products on our site and the user experience we offer, to our customer service and the ideas we spread through our blog. We are the first intimate lifestyle brand in India that makes you smile, not cringe. Lovetreats is an inclusive workspace. We are open to female as well as male applicants, people who want to switch career tracks or restart careers. We are also interested in working with mothers who are coming back to work after a break as well as open to non-citizen individuals looking for a career in Bangalore. If you can be sure about the number of hours you can devote to Lovetreats, we’re always ready to find a way to work with talented people!

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Business Development executives

Founded 2015
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Chennai, Bengaluru (Bangalore), Bengaluru (Bangalore)
Experience icon
1 - 5 years
Experience icon
2 - 4 lacs/annum

LOTrucks.com is an aggregator of mini trucks for last mile delivery of goods. We provide On-demand services & Monthly Attached vehicles our customers. LOT is operational in Bangalore and chennai wiith over 1500+ trucks in our network. Looking for candidates with 1-4 yrs of experience preferable from logistics industry. Generating leads to company, cold calling and fixing up appointment. Target based sales. Mapping clients industry wise and location wise. Graduates in MBA/BBA/B.com for field sales job. Candidate must and should have two wheeler.

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Bharath Narayan
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Implementation consultants

Founded 2008
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Bengaluru (Bangalore), Bengaluru (Bangalore)
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2 - 5 years
Experience icon
2 - 5 lacs/annum

An opportunity to work with worlds largest search engine. growth , transparency at work,flexible working.

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Somanna Aiyappa
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