customer care executive

Position: Regional Manager (Apparel Retail Brand)

Location: Patna (All Bihar)

Experience: 10+ Years in apparel retail

Industry: Apparel / Fashion Retail

Salary: Competitive, based on experience

Job Summary:

We are seeking an experienced Regional Manager to oversee the multiple retail stores operations and expansion of our apparel brand in Bihar. The ideal candidate will have strong leadership skills, a deep understanding of the retail industry, and the ability to drive sales while ensuring operational excellence.

Key Responsibilities:

Retail Operations Management:

· Oversee daily operations of multiple stores in Bihar.

· Ensure all stores adhere to brand standards, policies, and guidelines.

· Conduct regular store visits to evaluate performance and provide strategic guidance.

Sales & Business Growth:

· Develop and implement sales strategies to achieve revenue targets.

· Analyze market trends, competitor activities, and customer preferences.

· Drive customer acquisition, retention, and satisfaction initiatives.

Team Leadership & Training:

· Recruit, train, and mentor store managers and sales teams.

· Set clear performance expectations and track KPIs.

· Conduct periodic training programs to enhance staff productivity.

Inventory & Merchandising:

· Monitor stock levels, sales patterns, and replenishment cycles.

· Ensure effective visual merchandising and product placement.

· Work closely with supply chain teams to manage inventory efficiently.

Customer Experience & Brand Representation:

· Maintain high customer service standards across all stores.

· Address customer feedback and resolve complaints promptly.

· Represent the brand at local marketing events and promotions.

Financial & Administrative Control:

· Prepare regional sales forecasts, budgets, and reports.

· Optimize operational costs while maximizing profitability.

· Ensure compliance with local regulations and company policies.

Key Requirements:

· Experience: 10+ years in apparel/fashion retail, with at least 5 years in a regional or area manager role.

· Education: MBA/BBA in Retail Management, Business, or related field (preferred).

· Skills: Strong leadership, communication, and analytical skills.

· Retail Expertise: Deep knowledge of sales, merchandising, and store operations.

· Market Knowledge: Familiarity with Bihars retail landscape and customer preferences.

· Flexibility: Willingness to travel across multiple store locations in Bihar.

Mail updated resume with current salary and notice period-

Email: jobs[at]glansolutions[dot]com

Satish: 88 O2 74 97 43

Website: www.glansolutions.com

The role

We are looking for a PR Lead to own and drive a public relations strategy globally for Fynd Commerce and our entire product suite—including Boltic, PixelBin, GlamAR, Copilot, and more. You'll be responsible for driving PR efforts while coordinating with an external agency to execute the strategy.

This role is not just about media coverage—it’s about shaping the narrative, building strong industry relationships, and ensuring Fynd is positioned as a thought leader in commerce, AI, automation, and digital transformation.

What will you do at Fynd?

PR Strategy & Execution

• Develop and lead the global PR strategy for Fynd and all product verticals, ensuring alignment with business goals.
• Own the end-to-end media relations, press outreach, and storytelling efforts.
• Proactively pitch stories and secure coverage across top-tier publications, industry media, and digital platforms.
• Position Fynd’s leadership, products, and innovations as key voices in retail tech, AI, automation, and SaaS.
• Monitor commerce, AI, and SaaS trends to identify opportunities for thought leadership and media placements.

Media & Industry Relations

• Build and nurture relationships with journalists, editors, analysts, and influencers across tech, retail, SaaS, and AI domains.
• Develop a strong press network to ensure consistent and impactful media coverage.
• Manage media requests, interviews, and speaking opportunities for Fynd’s leadership team.
• Drive executive communications, including keynote speeches, panel discussions, and industry event participation.

Content & Thought Leadership

• Craft press releases, bylined articles, op-eds, and media statements that shape industry perception.
• Collaborate with internal teams to create impactful storytelling around product innovations, partnerships, and market trends.
• Work closely with the content and growth teams to align PR efforts with broader marketing strategies.
• Lead crisis communications and reputation management when necessary.

Corporate & Community Engagement

• Identify and leverage speaking opportunities, awards, and strategic partnerships to amplify Fynd’s brand visibility.
• Engage with online communities, industry forums, and professional networks to position Fynd as an industry leader.
• Support internal communications to keep employees informed and aligned with key brand messaging.

Some Specific requirements:

Must-Have:

• 10+ years of experience in public relations, corporate communications, or media strategy, preferably in SaaS, tech, or retail.
• Strong media relationships with key business, tech, and industry publications.
• Collaboration and management skills when working with an external agency
• Exceptional storytelling skills—ability to craft compelling narratives from complex topics.
• Experience in securing media coverage, managing press releases, and handling crisis communications.
• Understanding of B2B SaaS, AI, automation, and retail-tech ecosystems.

Nice-to-Have:

• Experience working with high-growth startups, enterprise SaaS, or commerce technology companies.
• Background in journalism, media, or content strategy.
• Strong connections within AI, automation, and digital commerce circles.
• Experience with executive communications and thought leadership campaigns.

Proficiency with Service Now Implementation, ITSM, CSM, Integration Hub / API integration, Java Script, UI Builder, App Engine, Scripting, Flow Designer with 4-5 yrs for service now development experience. 

Experience 

 8-9 years of experience in Software Development Methodologies.  

 Experience with ServiceNow HR module development and support. 

 Working in a cloud-enabled environment is desirable 

 Experience in supporting discovery and service mapping in ServiceNow 

 ITIL certified 

 ServiceNow System Administrator certified 

 ServiceNow HR certified 

 A professional with Implementation, Configuration, and all types of Development in

ServiceNow and Requirement gathering from customer, designing the technical solution and

implementation documents

Essential capabilities 

 Sound knowledge of delivery methodologies and working experience in Agile delivery 

 Competent stakeholder management skills, with the ability to apply the fundamentals of

Change Management throughout the delivery lifecycle 

 Effective communication skills with the ability to synthetise data and communicate findings 

 ITSM Best Practice Knowledge/Incident, Problem, Change, SRM, SLM, HR and Asset

Management Specialist 

 ITOM specialist, process strategy & framework, tool implementation 

 API Integration

 Workflow design expertise

 use of BR,UI Policies, Client Script, Script Include etc fulfill the requirement raised by

legal team.

 Create and Manage Service Catalog, Workflows, SLA's, Reporting etc.

Role & responsibilities

• Senior Java developer with 6 to 10 years of experience having worked on Java, SpringBoot, Hibernate, Microservices, Redis, AWS S3
• Contribute to all stages of the software development lifecycle
• Design, implement, and maintain Java-based applications that can be high-volume and low-latency
• Analyze user requirements to define business objectives
• Envisioning system features and functionality
• Define application objectives and functionality
• Ensure application designs conform to business goals
• Develop and test software
• Should have good experience in Code Review
• Expecting to be 100% hands-on while working with the clients directly
• Performing requirement analysis
• Developing high-quality and detailed designs
• Conducting unit testing using automated unit test frameworks
• Identifying risk and conducting mitigation action planning
• Reviewing the work of other developers and providing feedback
• Using coding standards and best practices to ensure quality
• Communicating with customers to resolve issues
• Good Communication Skills 

As an ideal candidate, you should have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

• Bachelor’s degree in relevant technical field
• 1-3 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience

Skills

• Excellent communication skills
• Extensive experience in IT recruitment
• Moderate experience in people operations
• Must be an innovative, self-starter with abilities in grievance handling and people management.
• Immediate Joiners preferred

Responsibilities

• Expert in sourcing profiles from job portals social platforms as per requirement.
• Excellent understanding of recruitment processes.
• Screening Resume, line-up for interview follow up.
• Approaching prospective candidates through various communication channels.
• Conduct HR Pre-screening.
• Completing documentation, taking HR interviews, salary negotiation etc.
• Coordination / Pre joining engagement with the candidates till successful on boarding.
• Building the database through References, Buddy Referral Scheme, and Head Hunting.
• Handling employee relations, disciplinary concerns, and grievance handling as per the defined guidelines/policies

We are Looking for:-

• Should have minimum of 2+ years’ experience in IT hiring.
• Excellent written and spoken English.
• Must be proactive, self-driven, and energetic.

• Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

• Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships 

• Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

• Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

• Envision and execute strategic partnerships e.g., industry associations, universities

• Managing own and team’s BD pipeline - tracking communications, success rates, etc.

• Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations