customer care executive

Key Responsibilities

Performance Optimization & Query Tuning

  • Tune query performance for PostgreSQL, EdgeDB, MongoDB Atlas, and Snowflake.

  • Analyze execution plans, identify bottlenecks, and implement indexing & caching strategies.

  • Work with engineering teams to optimize schema design for OLTP (Postgres/EdgeDB) and metadata storage (MongoDB).

Database Architecture & Scalability

  • Design multi-tenant scaling strategies for PostgreSQL and MongoDB Atlas (schema, sharding, partitioning).

  • Implement high-availability, replication, and clustering configurations.

  • Optimize Snowflake warehouse configurations for query speed and cost control.

Operational Excellence

  • Plan and execute zero-downtime database upgrades and schema migrations.

  • Set up proactive monitoring, alerting, and anomaly detection across all database systems.

  • Manage capacity planning for storage and compute resources across Postgres, MongoDB Atlas, and Snowflake.

Storage & Cost Optimization

  • Reduce storage costs via archiving, partitioning, compression, and lifecycle policies.

  • Optimize Snowflake compute and storage usage with warehouse tuning and data pruning.

  • Implement tiered storage strategies for cold vs. hot data.

Security, Compliance & Governance

  • Enforce encryption, access controls, and audit logging across all databases.

  • Ensure compliance with GDPR, SOC 2, and other relevant regulations.

Collaboration & Knowledge Sharing

  • Partner with backend, platform, and data engineering teams to ensure efficient database usage.

  • Provide training and documentation on query best practices and schema design.

Qualifications

Required:

  • 7+ years DBA experience, with deep expertise in PostgreSQL and MongoDB Atlas.

  • Strong understanding of multi-tenant architectures in production.

  • Experience with Snowflake query optimization, warehouse tuning, and cost management.

  • Proven success in executing zero-downtime upgrades and large-scale migrations.

  • Strong skills in query optimization, indexing, partitioning, and sharding.

  • Proficiency in scripting (Python, Bash, SQL) for automation.

  • Hands-on experience with monitoring tools (pg_stat_statements, Atlas monitoring, Snowflake Resource Monitors, Prometheus, Grafana).

Nice to Have:

  • Experience with EdgeDB or graph/relational hybrid databases.

  • Familiarity with Kubernetes-based database deployments (StatefulSets, Operators).

  • Background in distributed caching (Redis, Memcached).

We are seeking a highly driven Senior Sales Manager to drive enterprise level sales for our SaaS-based solutions related to Supply Chain Management solutions across India and APAC. The ideal candidate should have a strong background in selling SAP solutions like AP/AR or similar enterprise SaaS products related to Spend management, with an experience handling a minimum deal size of $30,000 or more. You will be responsible for end-to-end sales ownership, including lead generation, deal closure, and relationship management. 

Required Skills & Qualifications: 

✔ 5-15 years of experience in B2B SaaS sales / SAP solution sales / ERP sales / enterprise software sales. 

✔ Proven track record in selling high-ticket SaaS solutions ($30,000+ per deal). 

✔ Deep understanding of Supply Chain Management (SCM) software & workflows. 

✔ Strong experience in India and Asia-Pacific markets with regional business knowledge. 

✔ Strong experience in solution selling, consultative sales, and enterprise account management. 

✔ Ability to lead negotiations, handle objections, and close complex deals. 

✔ Excellent communication, presentation, and stakeholder management skills. 

Syook is an established Series A funded high growth startup headquartered in Bengaluru, working in the B2B space. We are currently on the path of high growth and productivity, and great culture building (because we know the two go hand in hand)! We are looking for folks who will ask questions like why/why not, what can I do to make this better, how can I help the company and most importantly, what can the company do to help you.

Our flagship product Syook InSite allows businesses to visualize their operations, providing information that can easily translate into measurable impact on the bottom-line. InSite is an Industrial Internet-of-Things (IIoT) solution that uses Bluetooth Low Energy (BLE) beacons to generate highly-accurate location data of all your resources (both assets and people), at much lower costs than https://syook.com/rfid-vs-ble-vs-uwb-vs-wi-fi/">comparable technologies. The result: Quick RoI and Improved Operational Performance. It’s Industry 4.0, ready for deployment!

First and foremost, we're looking for people who are excited about what we're doing -- you don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers.

Our product stack is MERN (React, Node + Express, MongoDB) with a few services also written in Java and Go and we use React Native on mobile.

We’re looking for someone who loves to solve problems and enjoys building algorithms that identify all possible scenarios. You must enjoy breaking down a problem statement into smaller chunks and have a knack of designing scalable systems using modular pieces.

A day in your role will involve any of the following (or a combination):

• Develop APIs for new features that will be consumed by the frontend (web and mobile)
• Develop APIs for integrations into 3rd party ERP & HRMS systems like SAP, etc
• Build new services or add functionality in existing systems & services like IoT Data Parsers and Ingestors, etc
• Build modular sub-systems that can be reused to develop a scalable system
• Optimize application backend for speed and scalability
• Ship out bug free code using TDD
• Work towards more stability & scalability of the backend
• Understand the requirements and give adequate time estimates for the features
• Coordinate with QA for every feature and make sure releases are bug free

This list is not exhaustive at all, and you'll have a lot of autonomy over your work.

This is a full time position based out of Bengaluru with the option of working remotely few days of the week. During the interview, you'll be able to share what you're most interested in.

1. We're working to solve a massive global problem and help organizations be more competitive. We love solving problems using technology and are bridging a massive gap in the operations excellence domain.
2. We're small, so you'll be able to contribute efficiently and without bureaucracy. You'll quickly have responsibility over big areas of our product.
3. Our team has a wide range of experiences (Oilfield, Telecom, Psychology PhD, etc.) and are excited to learn from you, too.
4. You'll be able to work independently and set your own schedule. We don't micromanage and will help you do great work. We trust our people and believe that each person here puts their best foot forward.
5. We'll mould your role to shape a career you're excited about. We care a ton about your satisfaction and job happiness, and will help prep you for whatever you're looking for in the future.
6. We work hard and also highly value balanced work/life. We care about family and your own personal development, and don't expect for you to be always engaged with work.

1. We're small (35+ people in the company now), so if you like more established companies, it's not (yet) the right time. You'll help build our company's culture.
2. Since we're an early stage startup, projects and priorities may shift.
3. Our customers love us, and there's a lot we can improve. It's a great place to be, but it means there's some jank. (Nothing too scary! 😃)
4. We can't (yet) provide constant close mentorship for junior developers. As we grow, we'll get a lot better at this.
5. Since you'll have a lot of responsibility and creativity over projects, they may not be defined perfectly initially. You'll be expected to bring your own experience and perspective to help us do the right things, and raise flags if you think we should do things differently.

None of these are requirements, but do describe the kinds of people that we think would be most effective at Syook right now.

1. Love thinking broadly about problems and thinking creatively about how to solve them efficiently.
2. Happy to try things out to validate new features, and move on if they no longer solve a problem.
3. Excited for a front-row seat into a fast growing, early stage company. Things will change a lot!
4. Enjoy thinking through trade-offs, with both mindfulness of short-term needs and our long-term direction.
5. Happy writing documentation so that others can ramp up super easily and you're never a single-source-of-failure. We're a bit too small to have silos.
6. You are driven and care about doing a good job and improving your craft.
7. You have a growth mindset, can keep up with the latest technology changes and trends and suggest enhancements based on these 
8. Most importantly, you’re the kind of person who is friendly, approachable, ready to help others and personally driven to put your best foot forward.

Technically these are some of the things we would like for you to have to be able to contribute effectively in this kind of a position:

1. You are fluent working with server-side languages and frameworks, in particular NodeJS, but any other language proficiency is also fine e.g. Go, Python, Java, as long as you can pick up a new language and contribute
2. You are fluent in using SQL Database, preferably Postgres and at least one NOSQL Database, preferably MongoDB, but feel free to surprise us!
3. You can write non-trivial programs in Javascript
4. You can write clean, modular code in either Object-Oriented style or Functional style
5. You are comfortable with Test Driven Development
6. You are fluent in using the tools of the trade: Testing, Editors, Git, Command line, Slack

Apart from the above it would be a plus if you also have

• Knowledge of Docker
• Knowledge of Kafka, RabbitMQ or other pub / sub and queue management systems
• Open source contributions 

Since we're an early-stage startup, we constantly have to ask "what gets the most value, cheaply, to validate our assumptions?" We build some things to last a long time, and others as prototypes.

We use linting, e2e testing, CI CD, observability logging, and production probers. We've documented both our web and mobile apps so that you should be able to get started easily—and if you need help, we'll absolutely improve our docs—and contribute your first day.

We recognize the value of maintainability and keeping our developer experience nimble. Our sprints are for 2 weeks and we push releases to production as per this schedule.

You'll help push us to be our best, and we're excited for recommendations and insights you have as you join. You'll be an owner and contribute towards how we work.

We want you at your best, and won't be giving you gotcha-style algorithms questions. We want to get to know you, hear about what you're interested in, and learn about what you hope to do in the future.

You'll first talk to Sarlaksha or someone from the People Services team (over phone or video) and won't need to prepare anything in advance. The goal of this conversation is to get to know you and mutually explore if we might be a good fit for each other. You'll learn more about Syook and have a chance to ask any questions about our company, team culture, and product.

We'll also talk in depth about your technical experience. We'll talk about frameworks you've used, how you make technical decisions, types of problems you like to solve, etc. You won't need to prepare anything in advance.

This is primarily used to get a better feel for your experience, how you work, and where you may fit in. It'll be used to design the rest of the interview process.

Through this and the next steps, you'll meet more people in the company so we can get to know each other.

Everyone has different strengths, and we want you to do your best. Our goal is for you to clearly demonstrate your technical aptitude. We're open to accommodating what would work best for you.

We can choose mutually between several different options:

1. A live pair coding session where we'll work through some problems.
2. Working through similar problems independently as a take home challenge.
3. Presenting any previous work you've done (example: open source, side project, or even another interview you did).

If you clear the technical challenge then we will have a few rounds of technical discussions where we interact with you to understand in depth about your craft. These discussions will be with one of the engineers at Syook whom you will end up working with and the final discussion will be with our CTO (Aman Agarwal). We will try and see how you can augment our engineering culture and we’ll discuss the bigger picture also. You will also get to understand what your role is all about and how you can grow with us. Feel free to ask for feedback and any other questions you may have about the company and we will be happy to share the same.

If you reach this stage, it automatically means that we’re convinced of your technical skills. However, that’s never enough for us. We want to ensure that you will feel comfortable working with us and that we can give you an environment where you can be your productive best. We will use this discussion to understand what you bring to the table apart from your technical skills in terms of initiatives, personality, and a certain entrepreneurial mindset.

We will talk to a few people you've worked with before to learn more about how we can best work with you. We expect to hear great things, so this is primarily so we can work with you as effectively as possible.

Senior Netskope Technology Stack Expert (SWG/CASB/ZTNA)

Duties and Responsibilities:

• Hands on experience configuring rules and policies across the SWG/CASB/ZTNA platforms.
• Lead the Deployment and Operationalization of the Netskope Technology stack
• Defining and implementing procedures and policies to ensure proper maintenance of the environment
• Implement the process, systems, and technology required to fully maximize the platforms security capabilities
• Develop strategy, execution roadmap, priorities, and investment plans
• Partner with the leadership team to define strategic objectives
• Work closely with IT, Engineering and Security teams to ensure appropriate protections are in place while maintaining a continuity of service
• Engage Netskope’s technical teams in troubleshooting issues with current or new integrations

Required Experience and Skills:

• 5 - 7 years of leadership experience leading a team
• 3 - 5 years of experience hands-on technical design, implementation, and leadership of enterprise deployments
• Excellent knowledge and prior experience supporting network security technologies including but not limited to Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Strategic capability to lead and innovate while thriving in a fast-moving environment
• A bias for action, results and delivery, with a high quality bar
• Proven track record of developing people, leading and managing high-performing teams
• An innate ability to create a sense of loyalty, trust, and positive culture. Ability to energize people and teams and establish cross functional cooperation
• Forward-thinking and problem-solving mindset; drawn to building off ambiguous and unsolved problems and “making it happen”
• Demonstrated ability to interface and maintain effective relationships with all levels of employees in a team-oriented environment

About Typito 

Responsibilities:

• Become the gate-keeper for Product Quality that we offer our customers and uphold the high standard of customer happiness we've achieved so far - https://www.g2.com/products/typito/reviews
• Work closely with engineers and product managers in rolling out new features and enhancements across Typito.
• Own and manage an exhaustive list of test-cases as part of the product development and document iterations of testing we do
• Develop an understanding of the Typito product and document use-case scenarios
• Own efforts on Functional, Regression, UI testing for Web and Mobile
• Participate in product feature rollouts and suggest useful feature additions on the app and recommend improvements in Typito to enhance user experience
• Be an advocate of app performance and lead initiatives on this front.

Requirements:

• Experience - At least 2 years experience being part of a QA team with defined responsibilities that gave you exposure to efficient testing and deployment processes.
• Impeccable communication skills - You'll be collaborating with multiple teams, having the ability to communicate with both technical and non-technical people is necessary.
• Critical thinking skills - You know how to think from a customer's perspective throughout the entire development cycle #empathy. You should be able to create lots of "What If" scenarios and make sure the app is battle-tested to handle those scenarios.
• Quick learner - Typito app is changing at a rapid pace, there is no single way to handle issues that come up. You must adapt quickly to new tools and techniques that keep improving your own workflow.
• Collaboration skills - As mentioned above, you'll be collaborating with developers and product managers, alike. It's important that you understand how to convey important issues to other people, and to listen well. We believe in the power of red-flagging and we expect the QA function to help us get upto speed on challenges faced by our customers.
• Automation testing skills is a strong plus as we would be experimenting with automation suites that can make our QA function more robust and efficient.

About Us:

Aakash EduTech Pvt. Ltd. (AEPL) is the digital learning arm of Aakash Education Services Ltd. (AESL). AEPL is a rock solid team of 800+ passionate individuals within 2 strong online learning brand names, under its umbrella:

Aakash Digital(digital.aakash.ac.in) geography access to education in the test-prep segment by removing barriers of geography, income, safety or time. Our unique digital offerings i.e. Aakash Live - live online classes, Aakash iTutor - recorded video lectures and Aakash Practest - integrated test series facilitate right guidance to students preparing for competitive exams from the safety and comfort of their homes. We have a reach in almost 7+ countries and 750+ cities world-wide.

Role Summary:

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming together with our team of engineers.

The role includes translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. It also includes Creating quality mockups and prototypes, ensuring high-quality graphic standards and brand consistency 

The  Candidate should be fluent in frontend language and also an exceptional problem solver with great communication skills 

What We Are Looking At :-

• Translate UI designs and wireframes into high quality code ensuring cross browser compatibility, responsiveness and performance
• Write semantic, modular front-end code using HTML5 and CSS3, CSS, and JavaScript
• Develop new user-facing features
• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

What Makes You Eligible :

Your Current Profile:

• Strong grasp of computer science fundamentals and excellent problem solving skills
• Good understanding of software engineering practices, Data Structures & Algorithms
• Good programming skills in JavaScript
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS, JQuery, NodeJS, ReactJS/AngularJS/VueJS
• Strong sense of ownership and accountability
• 3-7 years of experience in product driven organisation

Qualification

• A Bachelors or Master's degree in engineering from a reputed institute

Skills & Qualifications:

1. At least 4+ years of user interface design experience, designing visual language systems  for digital products and services 
2. Exceptional graphic design skills 
3. Strong and flexible skills in Visual design and Interaction design 
4. A passion for creating products that resonate on an emotional level 
5. Knowledge of user interface design processes and methodology, particularly as applied  to web-based applications 
6. Exceptional design talents with a stylistic breadth that demonstrates sensitivity to the  diverse subject matter—from product interaction to software tools and applications to  the web 
7. Self-motivation, excellent communication, an open mind, the ability to thrive in  multidisciplinary teams, and the skills to balance great design with short deadlines 
8. A love of collaboration and learning 
9. A fearless and positive attitude 
10. Successfully communicate conceptual ideas, detailed design, and design rationale, both  verbally and visually.  
11. Designing pixel-perfect interfaces with high attention to detail.   
12. Bachelor's degree in graphics design, interaction design, fine arts, communication  design or a related design discipline 
13. Can be a self-made designer with a proven track record 
14. Proficiency with design and prototyping tools such as Photoshop, Illustrator, Sketch, and InVision 
15. Experience in designing motion graphics will be helpful  
16. A good understanding of information architecture, interaction design, usability analysis,  and user-centered design. 

Perks:

1. Learning: As a fast paced startup, you get to learn fast. 
2. Team: Get to work with an awesome team of Engineers, Data Scientists and Product Managers. 
3. Mission: Get to see the impact of your work in helping millions of users get access to healthcare 
4. Workplace - easy access & comfortable office, near heart of Bangalore @Diamond District, Indira Nagar [https://www.youtube.com/watch?v=k5stK6y6atY" target="_blank">https://www.youtube.com/watch?v=k5stK6y6atY ] 
5. Ownership - Individually responsible for the complete work.

equirements:

• Should have 3.6 - 5 Years work experience.
• Should have experience in Node. JS.
• Should have experience in HTML, CSS.
• Should have experience in JavaScript.