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customer care executive
customer care executive
Lauriko private limited's logo

customer care executive

Manasa M's profile picture
Posted by Manasa M
1 - 2 yrs
₹2L - ₹4L / yr (ESOP available)
Hyderabad
Skills
Customer Support
Customer Service
Customer Relationship Management (CRM)
customer care
 Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Lauriko private limited

Founded :
2021
Type :
Product
Size :
0-20
Stage :
Profitable

About

World's 1st Lauric enhanced Coconut products for Health and Beauty.
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Connect with the team

Profile picture
Manasa M

Company social profiles

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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