customer care executive

About the Role

SwitchKart is on a mission to make technology more accessible and more sustainable — we're in the business of recommerce, giving old smartphones a second life, cutting down e-waste, and extending the lifecycle of every device we touch.

We're looking for a Graphics Designer & Video Editor to bring our brand to life visually — across social content, marketplace creatives, website assets, and everything in between. You'll work closely with our content and marketing team, turning ideas into scroll-stopping visuals and edits.

What You'll Do

• Design Graphics: Create static creatives for Instagram, ads, landing pages, and marketplace listings — on-brand, consistent, and built to convert.

• Edit Video Content: Edit short-form video (Reels, YouTube Shorts) from raw footage — pacing, captions, sound design, and visual polish.

• Support Campaigns: Turn campaign briefs (performance marketing, influencer collabs, brand content) into finished creative assets, quickly.

• Maintain Brand Consistency: Ensure every asset — design or video — stays true to SwitchKart's visual identity and tone.

• Collaborate Closely: Work with the content, social, and performance marketing teams to understand what each asset needs to achieve.

• Manage Turnaround: Juggle multiple design and edit requests at once, prioritising based on urgency and impact.

What We're Looking For

Must Have

• 2–4 years of experience in graphic design and/or video editing

• Proficiency in design tools (Photoshop, Illustrator, Canva, or Figma)

• Proficiency in video editing tools (Premiere Pro, Final Cut, or CapCut)

• Strong sense of visual composition, typography, and pacing

• Ability to work across multiple formats — static, motion, short-form video

• Comfortable managing multiple projects and tight deadlines

Good to Have

• Experience with motion graphics (After Effects)

• Portfolio of social-first content (Reels/Shorts)

• Experience designing for performance marketing (ads, landing pages)

• Basic understanding of platform-specific formats (Instagram, YouTube Shorts)

Why SwitchKart

• Your visuals will directly shape how people see and experience the brand.

• Work across a genuinely varied mix of formats — design, video, campaigns.

• Fast-moving team where your work ships quickly and gets seen.

• Real creative ownership on a growing brand.

Agilysis is looking for a seasoned Workday Compensation & Benefits Lead/Architect to for solution design and delivery across Compensation and Benefits engagements. This is a senior role for someone who can operate independently across the full delivery lifecycle, guide clients through complex configuration decisions, and bring structure and quality to the teams they work with.

Roles & Responsibilities

• Own the functional solution across Workday Compensation and Benefits engagements, taking accountability for design decisions from discovery through go-live.
• Lead client workshops and requirements sessions, helping HR, Finance, and Total Rewards stakeholders work through compensation structures, benefit plan design, eligibility rules, and enrollment frameworks.
• Translate nuanced and often complex client requirements into well-structured Workday solutions, clearly communicating design choices, risks, and alternatives to both technical and non-technical audiences.
• Serve as the primary escalation point for functional issues on Compensation and Benefits engagements, driving resolution across client, delivery, and technical teams.
• Build long-term relationships with client stakeholders, acting as a trusted advisor on both immediate delivery needs and broader Workday strategy.
• Define the solution architecture across Workday Compensation and Benefits, ensuring design consistency, scalability, and adherence to Workday best practices.
• Lead configuration across Compensation and Benefits modules.
• Design and govern Business Process Frameworks (BPF) across both domains, ensuring routing, approval logic, and security policies are properly structured and maintainable.
• Lead or provide senior oversight on end-to-end Compensation and Benefits implementations, setting delivery standards and ensuring quality across configuration, testing, and documentation.
• Oversee hypercare support following go-live, ensuring benefit enrollments, compensation plans, and associated payroll deductions are functioning accurately in production.
• Proactively surface optimization opportunities within client environments, including configuration improvements, process simplification, and underutilized feature adoption.

Qualifications & Experience

• 8+ years of Workday functional experience, with at least 4 years of focused, hands-on expertise across Workday Compensation and Benefits.
• Demonstrated ability to lead solution design and make independent functional decisions across both modules without senior oversight.
• Deep understanding of Workday Benefits, Compensation and Advanced Compensation architecture, business process design, and security framework as it relates to Compensation and Benefits.
• Proven experience leading client workshops, design reviews, and stakeholder conversations at both HR operational and leadership levels.
• Experience mentoring team members on configuration practices, testing standards, and delivery documentation.
• Proficiency in EIB-based data loading, custom reporting, and calculated fields within the Compensation and Benefits domain.
• Understanding of the Benefits-Payroll integration, including deduction codes, benefit plan mappings, and period-end reconciliation.
• Workday Compensation, Advanced Compensation and/or Benefits certification preferred.
• Excellent written and verbal communication skills, with the ability to produce clear and concise design documentation, release notes, and client-facing materials.

Role & Responsibilities

4-7 years of Strong proficiency in Full stack Development of Web Applications and experience in shipping production applications.

Experience of using Typescript for development would be a mandate.

Frontend- next.js, react.js, vue.js and bit for svelte kit are highly preferred Backend- node.js, react.js, express.js

B.Tech in Computer Science Engineering from Tier 1 Colleges preferred

Experienced with Tailwind CSS

Experienced with TDD for component and end-to-end testing

Ableto set up CI/CD pipelines for testing and deployment (canary, staging) using Github actions according to project

Entrepreneurial mindset with strong decision-making skills

Ability to move quickly without breaking things too much (we are dreamers)

Ability to work under immense pressure which is balanced by a sense of responsibility and ownership

Comfortable working with a Git style workflow where every commit deploys to a staging environment and merged pull requests deploy to production

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

Roles:

• Developing core infrastructure in Python, Django.
• Developing models and business logic (e. g. transactions, payments, diet plan, search, etc).
• Architecting servers and services that enable new product features.
• Building out newly enabled product features

• Minimum 4 years of industry or open-source experience.
• Proficient in at least one OO language: Python(preferred)/Golang/Java.
• Writing high-performance, reliable and maintainable code.
• Good knowledge of database structures, theories, principles, and practices.
• Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda].

Strategy & Operations Manager – 2022 

JOB DESCRIPTION  

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through 

Roles & Responsibilities:  

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through, 

• Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company 
• Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.) 
• People & Management – for work, right utilization & upskilling 
• Continuous Reviews, Audits & Feedback ensure adherence  
• Use of the right tools & techniques for ease, reuse, scalability & management – across operations 
• Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc. 
• Bringing in mature practices to the way we do business for the betterment. 
• Helping avoid waste and add value – in terms of work executed, value delivered to the customers 

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance. 

Scope in terms of functions/departments:  

• All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective 
• Training & Development 

Team you will be working with:  

• CEO & Org Maturity Team 
• Org Performance & Customer Delivery Team 
• Project Managers 

Experience/Qualifications 

• Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected 
• Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations 
• B Tech with MBA from Premier Institutes preferable 
• Experience in tech project implementations – in the capacity of operations manager 

ABOUT MANOMAY  

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).   

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.   

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.   

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow