customer care executive

Primary Skills - Magento, Magento 1.X,SQL, .Net

Should be willing to work on shifts - 02:00 PM – 11:00 PM IST

5 + Years of Strong experience in Magento 1.x and Magento 2.x development (both front-end and back-end).

Hands-on experience with Magento Extensions – installation, customization, and development.

Proficiency in PHP, MySQL, and OOP principles.

Experience with Magento theme customization, module development, and extension integration.

Knowledge of JavaScript, Knockout.js, Require JS, jQuery, HTML5, CSS3.

Understanding of Magento REST & GraphQL APIs for integrations.

Experience with version control (Git/Bitbucket) and build tools (Composer).

Exposure to production support environments (incident, problem, change management – ITIL knowledge preferred).

Resolving customer complaints brought to your attention.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support, Establishing a positive rapport with all clients and customers via phone.

Skills:

• Proficient in Go programming language with experience in building high-performance, scalable applications
• Experience with Java development a plus
• Familiarity with Git version control systems (e.g., GitHub, GitLab, BitBucket, SVN)
• Solid understanding of RESTful web services APIs
• Experience with CI/CD tools like Jenkins
• Experience with NoSQL databases
• Experience working with PostgreSQL databases

Responsibilities:

• Design, develop, and maintain robust and efficient Go code
• Collaborate with cross-functional teams to design, implement, and deploy new features
• Participate in code reviews and ensure high code quality
• Troubleshoot and debug complex technical problems
• Stay up-to-date with the latest advancements in Go and related technologies

Job Description

Job Description

Payroll Lead - APAC EMEA and North America Region JD:

Experience: 4-6 yrs of Exp.

Shift : 4 pm to 1 am

Oversee the payroll operations in EMEA & APAC and North America (Exp in Countries - Germany, France, UK and Spain)

Provide direct support and governance to third party payroll vendor. Implement, direct, and maintain procedures to ensure accurate and timely processing of payroll outside the U.S., in conjuncture with HR.

Work with Legal, Finance, Accounting and HR to ensure payroll compliance in all regions. Be the point of contact for day-to-day international payroll operations. Ensure service delivery is accurate, timely and aligned with service level agreements.

Manage the ongoing relationship with the payroll vendor across the regions, coordinating with HR, Finance, Accounting, and local teams where needed. Track and report on the global payroll vendor's performance (i.e., open tickets, SLAs, etc.). Work with the vendor to effectively address employee inquiries.

Act as point of contact regarding the update of international payroll data to

Qualifications

Mandates : 

•Strong history of payroll coordination across multiple international countries including APAC,EMEA and North America

•Experience of working with projects, making process improvements or new vendor implementations would be advantageous.

•Experience managing a third-party payroll vendor.

•Experience of dealing with key stakeholders (HR, IT, Finance)

•Significant progressively responsible experience in a similar role within a fast-paced environment

•Excellent analytical and problem solving with confidence to make decisions and manage escalations

•Must be highly engaging, confident communicator and detail orientated.

•Experience on ADP SPM, ADP workforce and Ceridian Dayforce 

•B. Com / M.Com with 4-6 years relevant experience.

•Strong verbal and written communication skill.

•Team player and ability to work with strict timeline.

•Flexible to work in US shifts.

•Good in Microsoft Office.

•Ability to take ownership of the work.

•Ability to manage the stakeholders independently.

Additional information

Skills

payroll

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us. 

At Glint, we believe in working in a collaborative environment. We  practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience  Associate, Chennai.

Who are you at Glint ?

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience. 

What will you do at Glint?

Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.

• Handling customer queries through inbound/outbound chat and phone calls.
• Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
• Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
• Help stakeholders understand changes in the voice of customers/partners. 
• Provide RCAs on hits and misses in business performances.
• Collaboratively work with the operation team. 

What we’re looking for:

•  Consistent performer who handles stressful situations and deadline pressures.
•  Experience of 1 - 3 years of experience in customer support.
• Also, freshers with good communication and wanted to work in startup 
• Candidates who have handled the non voice process will be preferred. 
•  Ability to work in a collaborative environment.
•  Empathy with a knack for understanding what a customer really needs and why they need it
•  Bachelor's degree in any discipline.

Skills we are looking for: 

• Strong customer engagement skills
• Strong communication skills 
• Very strong relationship skills 
• Good problem solving and analytical skills
• Demonstrated ability to develop creative solutions

Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Launched in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, and we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.

• Write code that will impact the businesses of thousands of hotels, hostels, and vacation homes across the globe.
• Collaborate with Frontend to spec, write, test, and deploy API endpoints.
• Implementation of a robust set of services and APIs that work on our data pipelines.
• Build all support infrastructure to scale our data delivery pipelines - endpoints, security, logging, messaging.
• Product development activity includes data querying from our various stores, real-time analytics, and ML algorithms.
• Developing & Integrating of the front-end and back-end aspects of the web application
• Optimization of the application for maximum speed and scalability.
• Brainstorm features with the product team and guide decisions based on your knowledge of the codebase.
• Take full ownership of the module starting from architectural and design decisions to shipping.
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 

• 2+ years of relevant work experience
• You are well versed in building scalable, understandable, and testable code with an eye toward maintainability.
• You have a good understanding of multi-process architecture and the threading limitations of NodeJs and ReactJs.
• Understanding of fundamental design principles behind a scalable application.
• You have good knowledge of relational databases as well as key-value databases and are capable of designing scalable database models based on the product requirements.
• Familiarity with REST API development standards, protocols (HTTP, WebSockets and more), and GraphQL.
• Understanding differences between multiple delivery platforms (such as mobile vs, desktop), and optimizing outputs.
• You possess strong computer science fundamentals: data structures, algorithms, distributed systems, and information retrieval.
• You’re comfortable picking up new stacks and choosing the right tool to get the job done.
• You are open to learning new stuff and avoiding internal politics. (super important).
• You are humble, kind, and open to feedback. (super duper important).

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• The operating style is suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

Yes, we do have a process, and it’s simple.

• Step 1: You apply for the job.
• Step 2: Quick intro call with the founders.
• Step 3: Solve an assignment.
• Step 4: A round where we evaluate your assignment along with you.
• Step 5: One round of interviews to gauge if you are a good culture fit.
• Step 6: Job Offer (contingent on the above steps).
• Step 7: Welcome to the Quoality! 🙂

Business Development Executives (Only Male)

Location: Vapi Valsad and Vadodara

Responsibilities

• Develop Local sales strategies for market penetration for Domestic and International Tours.
• Researching and identifying sales opportunity, generating leads, target identification.
• Build new client’s database of Retail and Corporate Clients.
• Identify opportunities for campaigns and services that will lead to an increase in sales.
• Expanding business in the given territory.
• Promote the company's products/ services.

Desired Candidate

• looking for candidates who have min 0-2 years of sales and marketing   experience, Tours / Tourism Sales experience( desirable )
• Well aware of local region and areas.
• Good contacts and database of retail and corporate clients
• Proactive and good communication skills

Qualification: Any Graduate/PG, MBA Marketing (desirable)

HTML Developer

IBinder Digital Private Limited having a brand named (Appic) is hunting out for young and enthusiastic developers for their team. The company is known for the Quality of Web & Mobile App development. The Company is now looking for talented officials who can join the team on an immediate basis.

Designation: HTML Developer
Department: Web Development

Qualification Required:

• Minimum 3-4 year of work experience
• Graduate or Diploma in related field
• Relevant experience candidates will be highly preferred.

Skills Required:

• Proficient understanding of web markup, including HTML5 and CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Strong knowledge of web standards
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Familiarity with differences in other HTML5 based views, such as ones in email clients
• Knack of adhering to best design practices
• Fair understanding of JavaScript programming and DOM manipulation
• Good understanding of SEO principles and ensuring that the application will adhere to them
• Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)

What to Expect:

• Flexible Approach when working in a team
• Time management skills and ability to do multitasking
• Accuracy and attention to details
• Candidates with self-motivation & Dedicated towards work
• Should be able to handle Web Development projects from the first day
• Should be a quick learner

Benefits:

• Enjoying and friendly work environment
• 21 paid leaves in a year
• Good career growth opportunities and can a long-term association with the organization
• Fixed yearly appraisals based on performance
• No Formal dress code policy (Decent Casuals is ok with us)
• Company follows Flexi hours Policy

Address:
G/104, Church hill Compound, I C Colony, opposite Thomas Church, Borivali West – 400103

Contact:

Mihir Bhuta
Manager – Human Resources
Appicmobile
Address: G/104 Church hill Compound, I C Colony,
​                 Opp.Thomas Church, Borivali West – 400103