Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Shubham Vishwakarma
Full Stack Developer - Averlon
About Lauriko private limited
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Position Overview:
As a BI (Business Intelligence) Developer, they will be responsible for designing,
developing, and maintaining the business intelligence solutions that support data
analysis and reporting. They will collaborate with business stakeholders, analysts, and
data engineers to understand requirements and translate them into efficient and
effective BI solutions. Their role will involve working with various data sources,
designing data models, assisting ETL (Extract, Transform, Load) processes, and
developing interactive dashboards and reports.
Key Responsibilities:
1. Requirement Gathering: Collaborate with business stakeholders to understand
their data analysis and reporting needs. Translate these requirements into
technical specifications and develop appropriate BI solutions.
2. Data Modelling: Design and develop data models that effectively represent
the underlying business processes and facilitate data analysis and reporting.
Ensure data integrity, accuracy, and consistency within the data models.
3. Dashboard and Report Development: Design, develop, and deploy interactive
dashboards and reports using Sigma computing.
4. Data Integration: Integrate data from various systems and sources to provide a
comprehensive view of business performance. Ensure data consistency and
accuracy across different data sets.
5. Performance Optimization: Identify performance bottlenecks in BI solutions and
optimize query performance, data processing, and report rendering. Continuously
monitor and fine-tune the performance of BI applications.
6. Data Governance: Ensure compliance with data governance policies and
standards. Implement appropriate security measures to protect sensitive data.
7. Documentation and Training: Document the technical specifications, data
models, ETL processes, and BI solution configurations.
8. Ensuring that the proposed solutions meet business needs and requirements.
9. Should be able to create and own Business/ Functional Requirement
Documents.
10. Monitor or track project milestones and deliverables.
11. Submit project deliverables, ensuring adherence to quality standards.
Qualifications and Skills:
1. Master/ Bachelor’s degree in IT or relevant and having a minimum of 2-4 years of
experience in Business Analysis or a related field
2. Proven experience as a BI Developer or similar role.
3. Fundamental analytical and conceptual thinking skills with demonstrated skills in
managing projects on implementation of Platform Solutions
4. Excellent planning, organizational and time management skills.
5. Strong understanding of data warehousing concepts, dimensional modelling, and
ETL processes.
6. Proficiency in SQL, Snowflake for data extraction, manipulation, and analysis.
7. Experience with one or more BI tools such as Sigma computing.
8. Knowledge of data visualization best practices and ability to create compelling
data visualizations.
9. Solid problem-solving and analytical skills with a detail-oriented mindset.
10. Strong communication and interpersonal skills to collaborate effectively with
different stakeholders.
11. Ability to work independently and manage multiple priorities in a fast-paced
environment.
12. Knowledge of data governance principles and security best practices.
13. Candidate having experience in managing implementation project of platform
solutions to the U.S. clients would be preferable.
14. Exposure to U.S debt collection industry is a plus.
Java
Spring Boot- Experience in Core Java, CXF, Spring.
- Experience in spring boot, microservices.
- Extensive experience in developing enterprise-scale n-tier applications for the financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns.
- Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.
- Good development experience with RDBMS, preferably Sybase database
- Good knowledge of multi-threading and high volume server side development
- Experience in sales and trading platforms in investment banking/capital markets
- Basic working knowledge of Unix/Linux
- Excellent problem solving and coding skills in Java
- Strong interpersonal, communication and analytical skills.
- Should have the ability to express their design ideas and thoughts.
PythonJavaAbout Certa
Certa is a leading innovator in the no-code SaaS workflow space, powering the full lifecycle for suppliers, partners, and third parties. From onboarding and risk assessment to contract management and ongoing monitoring, Certa enables businesses with automation, collaborative workflows, and continuously updated insights. Join us in our mission to revolutionize third-party management!
What You'll Do
- Partner closely with Customer Success Managers to understand client workflows, identify quality gaps, and ensure smooth solution delivery.
- Design, implement, and execute both manual and automated tests for client-facing workflows across our web platform.
- Write robust and maintainable test scripts using Python (Selenium) to validate workflows, integrations, and configurations.
- Own test planning for client-specific features, including writing clear test cases and sanity scenarios — even in the absence of detailed specs.
- Collaborate with Product, Engineering, and Customer Success teams to reproduce client-reported issues, root-cause them, and verify fixes.
- Lead or contribute to exploratory testing, regression cycles, and release validations before client rollouts.
- Proactively identify gaps, edge cases, and risks in client implementations and communicate them effectively to stakeholders.
- Act as a client-facing QA representative during solution validation, ensuring confidence in delivery and post-deployment success.
What We're Looking For
- 3–5 years of experience in Software QA (manual + automation), ideally with exposure to client-facing or Customer Success workflows.
- Strong understanding of core QA principles (priority vs. severity, regression vs. sanity, risk-based testing).
- Hands-on experience writing automation test scripts with Python (Selenium).
- Experience with modern automation frameworks (Playwright + TypeScript or equivalent) is a strong plus.
- Familiarity with SaaS workflows, integrations, or APIs (JSON, REST, etc.).
- Excellent communication skills — able to interface directly with clients, translate feedback into testable requirements, and clearly articulate risks/solutions.
- Proactive, curious, and comfortable navigating ambiguity when working on client-specific use cases.
Good to Have
- Previous experience in a Customer Success, Professional Services, or client-facing QA role.
- Experience with CI/CD pipelines, BDD/TDD frameworks, and test data management.
- Knowledge of security testing, performance testing, or accessibility testing.
- Familiarity with no-code platforms or workflow automation tools.
Perks
- Best-in-class compensation
- Fully remote work
- Flexible schedules
- Engineering-first, high-ownership culture
- Massive learning and growth opportunities
- Paid vacation, comprehensive health coverage, maternity leave
- Yearly offsite, quarterly hacker house
- Workstation setup allowance
- Latest tech tools and hardware
- A collaborative and high-trust team environment
● Grow our partner network and,
● Strike business partnerships and alliances to help our network scale by generating
qualified leads.
You will be responsible for the overall revenue target for the company. You will lead a team
of 4-5 members when you join.
About the startup
● We are a young insurance-technology start-up that is trying to augment human with
technology to enable them to sell more and therefore lead to higher earnings
● We are looking for people who share our vision, are passionate about fintech, and
have the potential to become thought leaders in the field.
Roles and Responsibilities
Recruitment
Individual Partners
When it comes to lead generation, it generally becomes a little bit tougher to get if we're new and we are without a client list. But there's no reason to wait to talk or reach people who already trust us, such as friends, family, former co-workers.
We need to be active in our community – volunteering is a good way to establish our
reputation as head of sales. But we can also show off our insurance industry chops by:
● Hosting insurance seminars for small-business owners.
● Taking part in area meetups or online forums.
Business Partners
You will be responsible to onboard wealth managers, financial planners, health tech
companies who want to upsell health insurance and make a business case for them to
generate revenue via this channel.
Training
Individual Partners
● We provide them a user-friendly platform from where they can easily register for free
and can access the Training Program via Mobile application/ website.
● Throughout the 7 days of the online course, it should be self-explanatory that they
will be able to understand the process, requirements, benefits, advantages of the
training –
○ Is your health covered enough?
○ Why do you need health insurance?
○ How to be smart about taxes.?
○ How much income can I generate by becoming a partner?Business Partners
● Build a process based on the business requirement of the partner and enable the
partner to upsell health insurance effectively.
● Ensure technology, marketing, and operation undertakings are implemented to
ensure smooth functioning of the created business processes
● Execute partnership agreements and timeline to take the partner live.
Activate Partners
Individual Partners
Networking
Tons of people need insurance, but most of them aren't sitting in any agency. They need to
start meeting them by:
● Attending meetup groups and networking events.
● Getting active on social media.
● Connecting with their alumni association.
Expand their Horizons
If we only go to the same old events, we’re only going to meet the same old people. We
need to do some homework to find out which events attract ideal clients. For example, we
might take our business cards to -
● Charity events.
● Meetup groups.
● Small business associations.
Use Social Media
Social media sites, such as LinkedIn, Facebook, Instagram, Twitter, can be a networking
goldmine. Every business professional has a LinkedIn profile we can endorse, a Facebook
page we can like, or tweets we can retweet.
Business Partners
Launch OneAssure as an insurance partner with the business partner. Help the partner
achieve their revenue outcome by planning and executing a plan in conjunction with
Marketing activities.
Experience Required
5-8 years of Marketing/Business Development/Sales/ Operations experience in an Insurance Company or Broker or any Insurance Intermediary.
Skills Required
● Strong communication, networking, and persuasion capabilities
● Data-driven problem-solving attitude
● Go-getter with a positive attitude and the ability to think outside the box
POSITION SUMMARY
As a content writer, you will be responsible for creating and engaging relevant content for our various web and social media platforms.
WHAT YOU’LL DO WITH US:
- Create, edit, and publish written content for various platforms including our company website, Facebook, and LinkedIn.
- Manage published content to ensure timely up-to-date information is posted while properly archiving out of date content.
- Increase engagement through social media channels and content websites by identifying key engagement metrics and optimizing content development.
- Maintain an editorial calendar and keep all campaign objectives aligned with client expectations, goals, and schedule
- Proofreading and editing various content forms as needed
- Thoroughly researches topics to enhance and substantiate content
- Social media management and local citation management for our customers as needed
- Contributes to the overall development of our team’s product and creative strategy
- Work closely with campaign account managers to receive feedback and modify content as necessary.
Adobe Illustrator- Creating ads for brands social media pages
- Creating logos, brochures, packaging etc
- Co ordinating with clients to understand their requirement and delivering the same on time
PHP
HTML/CSS
JavascriptResponsibility
- Designing and building the website front-end.
- Creating the website architecture.
- Designing and managing the website back-end including database and server integration.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website.
Eligibility
- Bachelor’s degree in computer science or a similar field.
- Proven work experience as a WordPress developer.
- Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
- Knowledge of code versioning tools including Git, Mercurial, and SVN.
- Experience working with debugging tools such as Chrome Inspector and Firebug.
- Good understanding of website architecture and aesthetics.
- Ability to manage projects.
- Good communication skills.
JOB OVERVIEW:
Our growing company is currently seeking an experienced Project Manager who possesses a passion for delighting customers and will work with our team of talented engineers to implement our platform. In this role, the Project Manager will be responsible for the administration within the department, planning of technology projects, managing our team of IT professionals, implementing technology security and the execution of all technology-related tasks and initiatives.
WHAT YOU WILL DO:
- Responsible for managing scope, schedule, and deliverables, that includes applying techniques for planning, tracking, change control, and risk management.
- Responsible for managing the entire project life cycle from conceptualizing, strategic planning to execution & launch.
- Should have a strong background in creating & following project processes of Sprint planning and executing it using Jira, Git and more.
- Responsible for making sure that the projects are getting completed as per defined timeline and within estimated hours.
- Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team
- Responsible for day to day direction to the project team and regular project status to the stakeholders.
REQUIRED SKILLS & QUALIFICATIONS:
- Minimum 4 - 5 years of Project Management experience in IT Software development domain
- SaaS application implementation experience
- Skill sets must include Project Scope Analysis, Project Planning, Time Estimation, Cost Estimation, Resource Allocation and Management, Risk Management, Conflict Management, Project Management, Team Coordination and Client Communication
- Good experience in SaaS Project Management
- Excellent verbal and written communication skills
- Knowledge of agile development
- Hands-on experience in software development and web technologies
PREFERRED SKILLS & QUALIFICATIONS:
- Bachelor’s / Master’s degree in Computer Science, Engineering, Information Systems, or related field
REPORTING: This position will report to the Manager as assigned by Management.
EMPLOYMENT TYPE: Full-Time
LOCATION: Remote (Pan India) & In-Office – Jaipur, India
SHIFT TIMINGS: UK Shift
Summer - 1:30pm-10:30pm IST
Winter - 2:30pm-11:30pm IST
Go Programming (Golang)
Ruby on Rails (ROR)
RubyPythonJava- 5-7+ years of commercial Java development experience
- Experience with well known Open Source frameworks/libraries, like Spring Boot
- Work experience with Docker
- Microservice experience
- Experience with AWS like ECS, Lambda, SQS, RDS, Kinesis streams
- Familiar with iterative development
- Upper-intermediate level of English
- Solid understanding of communication and network protocols (TCP/IP, HTTP).
- At ease with Unix/Linux
- Excellent analytical and debugging skills
- Familiar with both SQL and noSQL databases (MySQL, DynamoDB, Memcached, Redis)
- Practical experience with scaling applications to big user numbers is a plus
- Experience with other programming languages is a plus.
JavaJob Title : Sr Java Developer
Job Description
We are seeking a well experienced full stack Java developer for our product. As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.
Roles and responsibilities?
- Design, develop and implement software programming applications.
- Build highly scalable product.
- Participate in gathering business requirements and assessing existing architectures and resources.
- Work with application development team in delivering the project and deliverable within time and with good quality.
- Perform unit testing, oversee quality assurance of applications through system testing.
- Establishes processes for performance and conducts code review.
- Manage and mentor junior members of the team on good coding practice
Skills and experiences would I bring into this role?
- E/ B.Tech / MCA in computer science or a related field
- 4+ Years of Java/J2EE work experience.
- Object-Oriented design, patterns, algorithms, data structures
- Well knowledge about Spring Hibernate framework.
- Exposure to React JS / Angular JS.
- Experience with SQL/No-SQL database technologies – MySQL, Mongo dB, Cassandra, Redis, PostgreSQL, etc.
- Experience in Web services (REST or SOAP)
- End to end web development experience is highly preferred
- Good understanding of unit testing methodologies.
- Good analytical and communication skills
- Startup work culture mindset.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon