customer care executive

We are seeking a skilled and experienced Senior DevOps Engineer to join our team. As a Senior DevOps Engineer, you will play a crucial role in designing, implementing, and managing our cloud infrastructure on AWS, while utilizing Docker, Kubernetes, Terraform and Argo CD for containerization and deployment. You will collaborate closely with development teams to ensure smooth software releases, scalability, and reliability of our systems. Also, you will be working on Airflow and Spark configurations for Data pipelines.

Responsibilities:

• Design, implement, and maintain scalable and secure cloud infrastructure on AWS, utilizing services such as EC2, S3, VPC, IAM, and Lambda.
• Build, deploy, and manage containerized applications using Docker and Kubernetes.
• Develop and maintain CI/CD pipelines to enable continuous integration, automated testing, and deployment using tools like Jenkins, GitLab CI/CD, or AWS CodePipeline.
• Implement and manage infrastructure as code (IaC) using tools like Terraform or CloudFormation to automate the provisioning and configuration of AWS resources.
• Monitor and troubleshoot infrastructure and application issues, ensuring high availability, performance, and scalability of the system.
• Collaborate with development teams to ensure smooth and efficient software releases, including version control, branching strategies, and release management.
• Implement and maintain robust security practices, including access control, network security, and data encryption.
• Automate manual tasks and processes using scripting languages (e.g., Python, Bash) and configuration management tools (e.g., Ansible).
• Collaborate with cross-functional teams to gather requirements, provide technical guidance, and implement best practices for infrastructure and deployment processes.
• Stay up-to-date with the latest DevOps tools, technologies, and best practices, and identify opportunities for improvement and optimization in our infrastructure and processes.

Requirements:

• Bachelor’s or master’s degree in computer science, Software Engineering, or a related field.
• Proven experience as a DevOps Engineer, with a focus on AWS, Docker, Kubernetes, and Argo CD.
• Strong experience in designing, implementing, and managing cloud infrastructure on AWS, including services like EC2, S3, VPC, IAM, and Lambda.
• Hands-on experience with containerization technologies, specifically Docker and Kubernetes.
• Proficiency in CI/CD pipeline setup and management using tools like Jenkins, GitLab CI/CD, or AWS CodePipeline.
• Solid understanding of infrastructure as code (IaC) principles and experience with tools like Terraform or CloudFormation.
• Experience in monitoring and troubleshooting complex infrastructure and application issues.
• Strong scripting and automation skills using languages such as Python, Bash, or PowerShell.
• Excellent problem-solving and analytical skills, with the ability to handle and prioritize multiple tasks in a fast-paced environment.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications:

• AWS certifications, such as AWS Certified DevOps Engineer or AWS Certified Solutions Architect.
• Experience with infrastructure monitoring and logging tools like CloudWatch, ELK stack, or Prometheus/Grafana.
• Knowledge of serverless architectures and experience with AWS Lambda.
• Familiarity with other cloud platforms (e.g., Azure, Google Cloud Platform).
• Understanding of security best practices and experience implementing security measures in cloud infrastructure.

We are looking for a Java developer responsible for building Java applications. This includes anything between complex groups of back-end services and their client-end (desktop and mobile) counterparts. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated design, and product quality is essential.

Backend (Mandatory/Must to have skills) :

1. Core Java/Java8,
2. Spring boot,
3. Spring Security,
4. Hibernate or any other ORM (Object Relational Mapping) framework.
5. SQL/PL-SQL (Oracle or Mysql or postgresql) but mostly Oracle
6. Restful webservices
7. Git

Backend (Good to have skills) :

1. Knowledge of SOAP based webservices
2. Struts framework
3. Microservices

Backend (Not absolutely necessary but plus point if candidate has knowledge about ) :

1. Docker
2. Apache Kafka/ any other messaging queue tool like RabbitMQ, ActiveMQ etc.,)
3. Cloud experience AWS/Azure

Responsibilities:

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Translate application storyboards and use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the applications
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization and automatization

WHO ARE We?

WeMakeScholars is a Fintech startup funded and supported by the Ministry of IT, Government of India. We help students get education loans to fund their studies abroad or in India by closely working with 14+ lenders, including public/private banks & NBFC. We currently get around 0.5 million unique visitors a month.

We are the market leader in the education finance segment. Last academic year, we disbursed around 5,000Cr, and this year, we'd be doing more than that. Our team has more than doubled in one year, from 70 to 180 members. Overall, we have seen tremendous growth year-on-year, in every aspect since our inception 7years ago.

JOB DESCRIPTION

We strongly believe that eventually, every company has to become a tech company. As our website is the face of our company, we must have a strong, organically top-rank website on google to survive & grow in the long term. Since SEO plays an integral part in this, we have decided to invest more time & resources into it. We are looking for an SEO Specialist to be a part of our growth story and we like your profile for it.

You'll be working as the SEO Team Lead, with the assistance of our 6 members tech team, 4 members content team, 1 junior SEO Analyst. You will be directly reporting to our Chief Growth Officer who's got more than 11yrs experience with SEO.

IDEAL CANDIDATE

- 3yrs+ experience in SEO (preferably in consumer tech, e-commerce, banking, financial services or education segments)

- expertise in Google Analytics/SEMrush/similar web analytics platform

- well-versed with Google Algorithm updates

- Very high attention to detail, obsessed with the details & spotting opportunities to optimize

- Excellent communication (written and verbal) & interpersonal skills and a very high sense of ownership and integrity

JOB PERKS

With us, you not only get a competitive compensation package but also excellent career progression, healthy work-life balance, flexible working hours, leaves, work from home policies. Most importantly, working under our Senior SEO leadership, you'll have a steep learning curve and a great learning experience.

Package: Up to 20 LPA

● 2+ years of experience in Automation testing.

● Passionate about QA and breaking software systems.

● Knowledge of Software Testing concepts and methodology

● Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side

Programming and Database)

● Good programming skills (Java / Ruby / Python / JavaScript)

● Object Oriented Programming concepts

● Knowledge of Test Automation approaches and frameworks

● Good Hands-on experience in UI and API Automation

● Understanding of Performance and Security Testing

● Knowledge on any of performance Testing Tools (Jmeter / Loadrunner / Gatling )

● Understanding of Continuous Integration and Continuous Deployment

● Knowledge on any of Continuous integration tools (Jenkins / Travis/ Teamcity)

● Good Analytical and Problem-Solving Skills

● Good verbal and written communication skills

Roles and Responsibilities

• Develop and execute automation scripts for newly developed features. Modify existing framework to augment feature testing needs.
• Continuously monitor automation test results and ensure no random test failures in automation.
• Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage.
• Identify quality assurance process gaps and suggest actions for improvement.
• Ensures Zero defect leakages.
• Contribute Non-functional Testing aspects - Performance, Security, and Translation.
• Work closely with the Development team and ensure code is delivered with high code coverage.
• Contribute to continuous Integration and Continuous Deployment.

Qualifications:

Primary Skill Set:

5+ years for experience in developing highly scalable, reliable, secure web applications
Experience with React.js, Node.js, Redux, flux, Javascript (preferably TypeScript).
Atleast 1 years of experience in product or SaaS development.
Excellent Team management, communication skills, both verbal and written
Strong CS fundamentals like data structures and especially the asynchronous challenges that are faced by JavaScript developers regularily.


Preferable Skillset:

One year of experience using AWS services, such as Lambda, SES, SQS, EC2, RDS, ELB’s and have knowledge of VPC’s (AWS and/or RightScale knowledge a plus.
Proficient with the Webpack,Jest, Eslint, Jenkins, Docker, Enzyme.
Experience designing data persistence and caching concepts using both SQL and NoSQL DBMS (MySQL, DynamoDB, Redis, etc.) and client side storage
Profile and improve frontend performance

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Self motivated.
• Zeal to learn new things.
• Must be proficient in PHP, MySQL, CSS, HTML, Javascript, AJAX
• Should have experience with WordPress.
• Knowledge of PHP web frameworks like CodeIgnit.

Development Projects

Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira

Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized

Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks

Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

• Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
• Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
• Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them. 
• Find out the risks, create plans to mitigate them
• Work with cross functional teams to determine the scope of each release o Prepare release plans
• Review the release progress regularly 
• Manage the dependencies and risks

Documentation

• Process Documents : Document the processes that the teams follow and their life-cycle

• Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports

Communication

Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective

Customer Projects

• Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones                                                                                                                   
• Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog                                                                                                                   
• Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success                                                                                                                   
• Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented                                                                                                                   
• Coordinate with the Site Reliability team to drive value with key accounts
• Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement                                                                                                                                                                                            

Knowledge, Skills and Experience:                                                                                                    

• To succeed at this job, you must have 5 - 8 years of experience in managing development projects   
• 3 - 5 years of experience in managing releases /roll out to customers 
• Be Customer Success driven to Have strong leadership and influencing skills 
• Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations 
• Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.