
Customer Service Manager - International Logistics
at US Based Retail-tech platform
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives

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Experience: 3+ yar in fashion industry
salary: Negotiable
Location Gurgaon
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The Retail & E-commerce Marketing Executive is responsible for driving the retail and e-commerce merchandising, forecasting, and marketing/sales operations for our Brands. The role focuses on ensuring optimal product presentation, accurate forecasting, smooth retail operations end to end, and a premium online shopping experience across all sales channels — including Retail, brand website, Tata CLiQ Luxury, Myntra, and Amazon etc.
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mail updated resume with salary details-
email: etalenthire[at]gmail[dot]com
satish: 88O 27 49 743
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- Communicate effectively, contribute to improving the dev processes and brainstorm ideas.
- Share feedback with others, mentor your teammates and grow as a part of the team.
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- Join the team, understand Flexiple's practices & processes.
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- 1+ years of software development experience
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- Outstanding written and communication skills
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- A fully remote (work from anywhere) role
- Receive a more-than-competitive salary plus benefits
- A flat and transparent culture
- Support for setting up home office
- Enjoy a culture with opportunities for growth and learning
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You will be directly working with Hrishikesh, co-founder at Flexiple. More about him can be found on his https://www.linkedin.com/in/hrishikeshpardeshi/">LinkedIn and https://twitter.com/hrishiptweets">Twitter profiles.
Please go through the job description and interview process.
Job Description:
· Developing ERP Applications and Software Products using Core Object Oriented PHP, Laravel, MYSQL, AJAX, Angular 5
· Involve in a complete system development life cycle.
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2. HR Round
-In technical Round we will share an assignment as a part of the interview process wherein we give some instructions and attach videos to help you in completing the assignment.
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Skills: PHP, Angular, AngularJS , Laravel & MySQL
Education: B.Tech / B.E. – Computers & Telecommunication , Diploma
Job Type: Full-time/Work from Home
Please note that for the technical round, we will invite you to a zoom meeting, wherein we will explain and guide you to understand the assignment.
We will also share relevant instructions and files to help you complete the assignment.
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Thanks & Regards,
iCloudEMS
To be the right fit, you'll need:









