
Customer Service Manager - International Logistics
at US Based Retail-tech platform
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives

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Job description:
EaseMyTrip, established in 2008, initially catered to the offline travel market in India through a B2B2C model, providing travel agents with online booking services. In 2011, we expanded to the B2C sector, focusing on the burgeoning middle-class population's travel needs. By 2013, we had further diversified into the B2E sector, offering comprehensive travel solutions to corporates. Our presence across these three channels has given us a diverse customer base and a broad distribution network.
Key Responsibilities
- Build and integrate Large Language Models (LLMs) like GPT-4, Claude, or Mistral into real-world travel solutions
- Design prompt engineering pipelines and implement RAG (Retrieval-Augmented Generation) workflows
- Develop and maintain secure, scalable backend services using FastAPI or Django
- Create dynamic frontend interfaces and dashboards using React JS
- Deploy AI models and services on AWS, GCP, or Azure with containerization and CI/CD
- Implement NLP features such as entity recognition, summarization, and sentiment analysis
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Requirements
- 2+ years of backend development experience, with experience of working with LLMs/NLP
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- Experience building APIs using FastAPI or Django
- Familiarity with LangChain, Hugging Face, and OpenAI APIs
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Knowledge and Skills That Will Make You Successful:
- 2+ years of backend development experience, with a focus on integrating Large Language Models (LLMs) and Natural Language Processing (NLP).
- Strong Python programming skills and experience building APIs using FastAPI or Django.
- Hands-on experience with React JS for front-end development.
- Familiarity with LangChain, Hugging Face, and OpenAI APIs.
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Join Easy Trip planners Ltd and play a pivotal role in shaping an impactful business growth. Apply today to embark on a rewarding career journey with us.
It is an app platform (Android & iOS) that offers discovery, trials and purchase of lifestyle brands across multiple categories like beauty and grooming, food and beverages, health and wellness, fragrances, smart technology, accessories, services and experiences and is targeted towards the upper middle class.
What shall be expected of you:
● Be responsible for the core UI framework, and implement and maintain it.
● Responsible for the development of the front-end applications and
components.
● Coordinate with the backend engineers & designers for requirement
gathering of the product.
● Responsible for quality assurance including web usability, accessibility,
testing and debugging.
● Build reusable code and libraries for future use.
You must have:
● 2-5 years of prior hands-on experience in building responsive web
interfaces for consumers.
● Strong development experience in the following technologies (HTML,
CSS, Javascript, AJAX, working with REST APIs)
● Front-end frameworks/libraries such as ReactJS, and Redux.
● Ability to translate product requirements into functional code.
● Ability to estimate the scope of work for sprint planning.
● Self-motivation and ability to work in a small team with minimal
supervision.
Would be awesome if you are also good at:
● SEO and page speed optimization.
● Web standards, Responsive design, and cross-browser compatibility,
Accessibility.
● Additional web technologies like Angular, Vue JS, Next JS etc.
● Must be fluent in writing code in ES6+ along with linters. ● CSS
preprocessor - SCSS/ LESS
About the company
A US based funded startup.Hiring for the Growth Manager - Paid Acquisition role, and looking for someone who will work with the Head of Homeowner Growth in building strategies and execution. Apply if you are excited about creating a platform for true entrepreneurship.
Responsibilities
● Own all paid acquisition for all our Business Owners. (It’s not about acquisition of leads
anymore. It’s about contribution to the pipeline and driving the revenue.)
● Work closely with the Head of Homeowner Growth to plan and drive paid acquisition initiatives across channels - Google, Facebook, Taboola etc.
● Work closely with the lifecycle manager to lay out clear customer journeys based on the intent, geography, demographics, device etc. of the traffic.
● Work closely with other internal resources - design, content etc. to ensure timely roll out of planned campaigns.
● Ideate and come up with portfolio strategies to ensure accurate budgeting for each business owner account.
● Capture high-quality data beyond the vanity metrics, and derive insights that drive decision making
● The discipline of marketing is shifting from people-centric to API-centric activities, therefore, one of the most critical responsibilities would be to interface with the product and engineering team to develop internal tools that give us massive leverage over any other competitors. This is not for the faint-hearted, traditional marketer.
● Productize and automate as much as possible. Be the Product owner
● Set up a monitoring protocol. Monitor KPIs and success metrics. Identify issues, modify the plan and processes related to it which may lead to a better outcomes
Minimum Qualifications
● 4+ years of experience working as a Growth Manager at funded tech startups
● From top IIMs or IITs or ISB
● Experience working as a founder of a disruptive Marketing Agency is a plus
● Prior experience in interfacing with Product teams to roll out marketing tools is also a big plus
You are a good fit if
● You have engineering approach to marketing
● You love to take on really challenging problems and follow through end to end on the process and outcomes
● You are highly analytical and are able to look at problems objectively and can hustle to solve them creatively
● You are a good communicator and an excellent writer. Since we are an async and remote-first company, most of our work is written. You'll need to be able to proactively communicate in concise, clear, and simple writing.
Phyllo is a developer tool for developers and businesses to access data of creators / digital solopreneurs directly from the source platforms (e.g. YouTube, Twitch, Upwork, Shopify) with their consent. Think of us as an "account aggregator" but for the creator economy through which creators / digital solopreneurs can link their accounts and share their data with any developer/business who needs it. Such data once shared can act as proof of a creator's digital identity, proof of their work or income.
We are backed by reputed investors and have raised a $15M Series A from RTP Global, Nexus Venture Partners and top angels from Facebook, Teachable, Coinbase and more.
More info at:
- Our Crunchbase Profile: https://www.crunchbase.com/organization/phyllo" target="_blank">https://www.crunchbase.com/organization/phyllo
- Our coverage by cryptechie, a popular US blog on technology and web3: https://www.cryptechie.com/p/creatoreconomy" target="_blank">https://www.cryptechie.com/p/creatoreconomy
- Running Outreach Campaigns to acquire new leads and qualify them.
- Discover and hunt new target prospects.
- Facilitating product demonstrations and technical audits.
Here is how you will continuously add value to the organisation:
- Research and identify new business prospects; identify trends in the creator economy to discover new developers building for creators.
- Identify ways of connecting with these prospects to discuss business opportunities.
- Understand clients’ needs and consult and present them with relevant solutions. Demonstrate Phyllo’s capabilities relevant to them.
- Manage the CRM and log deal data accordingly.
- Attend and participate in weekly sales team meetings.
- Attend and participate in product development and strategy meetings, presenting input from the field and acting as the “voice of the customer.”
- 1-3 years of B2B SaaS or Developer Tool Sales experience
- Sales experience in an early stage startup
- Strong communication and interpersonal skills.
- Willingness to build a career in sales
- Work from home or your preferred location today, tomorrow, and forever.
- A work culture that helps you innovate and evolve continuously. Freedom from old school thinking.
- Choose to work in the hours you feel the most productive.
- We don't count your leaves. Take leaves as and when you require and have a healthy work-life balance for yourself.
• Enhancing existing UI/UX.
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members.
• Experience with responsive and adaptive designs.
UserExperior is a fast-growing, well-funded software product start-up based in
Mumbai with marquee clients from India in its portfolio. UserExperior empowers
product teams to build great applications for their customers. At UserExperior we are
focused on building the best mobile app analytics platform. As part of our engineering
team, you will be working on exciting & challenging problems. We are looking for
talented, enthusiastic and self-driven software engineers who are passionate about
software engineering and want to build great products.
Roles & Responsibilities :
● You’ll work as part of the software engineering team along with other front-end,
back-end, mobile app, QA teams & you will also closely work with the founder.
● You should be able to take the ownership of a project end to end.
● Your primary focus will be to build, implement & maintain the complete back-end
stack of the product.
● You will create production grade code and will implement the solutions which run
bug free.
● Participate in product development discussions and product development
road-maps.
● Collaborate with members across departments to identify and build on
improvements to product, process and systems.
Required Experience and Qualifications:
● 2 to 6 years of software development experience.
● Experience of working on application architecture design will be preferred.
● Experience of working in at least 1 or 2 projects, managing or leading the entire
tasks.
● Experience in Docker/Kubernetes, Agile methodologies & CI/CD automation
process.
● Knowledge of Queueing technologies like Kafka, RabbitMQ, ActiveMQ, Version
control using Git.
● Experience in microservices architecture, in-memory systems like Redis and
basic knowledge of Linux/Unix systems.
● Experience of building applications processing large volumes of streaming data
will be preferred.
● Experience from a middle size company or from a startup will be preferred.
● BE/MCA/MSc in Computers/Information technology with a good academic
record.
Key Skills:
● Java, & Spring boot
● Hibernate
● Spring Boot JPA
● Object Oriented Programming
● MySQL & MongoDB
● Jenkins
Perks & Benefits:
● Great learning, innovative and development platform.
● Remote work and flexible timings.
● Reimbursement of the online learning courses on certification.
● Medical insurance coverage for you and the dependence.
● Five Working days per week.
About Telyport
Telyport is an emerging tech startup in the logistics space. We are building a robust hyperlocal distribution network that is affordable, convenient, and reliable for locals, SMEs, and large enterprises with a vision to bring local commerce online.
You can share your CV to victor @ telyport dot com
Job Description
We are looking for a seasoned full-stack engineer (Python, MongoDB and Angular/React or similar JS Framework) to build out and manage our entire web infrastructure. Successful candidates will have a minimum of three years’ recent experience with all of the skills listed below.
Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.
Responsibilities: Build & Maintain TELYPORT INFRASTRUCTURE
- Design and implementation of the overall web architecture.
- “Pixel-perfect” implementation of our approved user interface.
- Design and deployment of our database.
- Ensuring the entire stack is designed and built for speed and scalability.
- Design and construction of our REST API.
- Integrating our front-end UI with the constructed API.
- Design and implementation of continuous integration and deployment.
Skills: Python, MongoDB & Angular/React or similar JavaScript framework
- At least three years’ experience with:
- Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
- A relevant back-end programming language (Python)
- Database design and management, including being up on the latest practices and associated versions
- Server management and deployment for the relevant environment
- Familiarity with a relevant and globally supported framework—both front-end and back-end, if necessary— (e.g., Angular, React, Vue, Laravel or Flask)
- Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries (e.g., Sass, Less, and webpack)
- Thorough understanding of user experience and possibly even product strategy
- Experience implementing testing platforms and unit tests
- Proficiency with Git (or another version control system as required)
- Appreciation for clean and well documented code
This is not your typical 9-5 job. If you are a hustler, passionate about what you do and would like to challenge yourself into new areas and arenas, look no further. You will have absolute creative independence in executing your roles while at the same time be chasing aggressive goals and targets to pursue and a highly competitive group of people to challenge and learn from.
Experience or College Educations don’t matter. What matters is your love & passion for building technology products. Compensation will be competitive with an option for ESOPs
General Accountabilities/Job Responsibilities
- Participation in the requirements analysis, design, development and testing of applications.
- The candidate is expected to write code himself/herself.
- The candidate is expected to write high level code, code review, unit testing and deployment.
- Practical application of design principles with a focus on the user experience, usability, template
- designs, cross browser issues and client server concepts.
- Contributes to the development of project estimates, scheduling, and deliverables.
- Works closely with QA team to determine testing requirements to ensure full coverage and best
- quality of product.
- There is also the opportunity to mentor and guide junior team members in excelling their jobs.
Job Specifications
- BE/B. Tech. Computer Science or MCA from a reputed University.
- 3 -12 Years of experience in software development, with emphasis on JAVA/J2EE Server side programming.
- Hands on experience in Core Java, Multithreading, RMI, Socket programing,
- JDBC, NIO, webservices and Design patterns.
- Should have Knowledge of distributed system, distributed caching, messaging frameworks,
- ESB etc.
- Knowledge of Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database is essential.
- Additionally, knowledge of HBase, Hadoop and Hive are desirable.
- Familiarity with message queue systems and AMQP and Kafka is desirable.
- Should have experience as a participant in Agile methodologies.
- Should have excellent written and verbal communication skills and presentation skills.
- This is not a Fullstack requirement, we are purely looking out for Backend resources.











