Customer Service Manager - International Logistics

Strong Lead Product Designer/ Sr product designer/ Product design manager Profile

Mandatory (Experience 1): Must have a minimum 6+ years of hands-on Product Design experience with product companies

Mandatory (Experience 2): Must have experience leading a team or mentoring junior designers (not a pure people manager)

Mandatory (Design Craft): Strong design craft with deep expertise in UX, interaction design, design systems, prototyping, problem-solving, and user-centered workflows. Should be able to individually assess and elevate design quality.

Mandatory (Collaboration): Proven ability to collaborate closely with Product, Engineering, Research, and cross-functional teams. Must have driven design-led projects, influenced product roadmap, and balanced short-term and long-term design priorities.

Mandatory (Portfolio): Portfolio or team-led work showing shipped, real-world product impact, improved user journeys, solved UX breakage, and scaled design quality across multiple products/features.

Mandatory (Company) - Well funded / Top Product Companies

Mandatory (Note): CTC is not flexible, ESOP can be based on candidate current compensation structure

Mandatory (Role): This is mix role (Team management + Hands-on)\

#hiring for Product Manager

Job Location- Bangalore(Remote option is also available)

Notice period: 30 days max

Salary: 20-25LPA

Candidate should be ready for 30% hike on his/her CTC

Target industry/domain- Experience with SaaS/ PaaS products,

Exposure to US Healthcare/ Health IT environment.

Job Title: SMO Executive

Job Summary:

The SMO Executive is responsible for developing and executing social media optimization strategies to enhance the brand’s online presence, increase audience engagement, and drive traffic to the company’s digital platforms. This role involves content creation, platform management, performance analysis, and continuous improvement of social media campaigns.

Key Responsibilities:

• Social Media Strategy Development:
• Design and implement effective SMO strategies tailored to various social platforms.
• Stay updated with the latest social media trends, algorithm updates, and best practices.
• Content Creation & Management:
• Create engaging content (text, images, video) that aligns with the brand’s voice and objectives.
• Plan and schedule posts using social media management tools to ensure timely and consistent communication.
• Community Engagement:
• Monitor social media channels, respond to comments, messages, and reviews in a timely manner.
• Foster and maintain active relationships with the online community and influencers.
• Campaign Management & Optimization:
• Launch, manage, and optimize social media campaigns to drive engagement and conversions.
• Collaborate with the digital marketing team to integrate SMO efforts with overall marketing strategies.
• Analytics & Reporting:
• Track and analyze key performance indicators (KPIs) such as reach, engagement, traffic, and conversion rates.
• Prepare regular reports with insights and actionable recommendations for continuous improvement.
• Brand Monitoring:
• Ensure all social media content maintains brand consistency and complies with industry guidelines.
• Monitor competitors and industry trends to identify new opportunities.

Skills & Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven experience in social media management and optimization.
• Strong understanding of social media platforms (Facebook, Twitter, LinkedIn, Instagram, etc.) and their respective audiences.
• Excellent written and verbal communication skills.
• Proficiency in using social media management and analytics tools (e.g., Hootsuite, Buffer, Google Analytics).
• Creative mindset with a keen eye for design and content quality.
• Ability to analyze data and derive actionable insights.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

Preferred Qualifications:

• Experience with paid social media advertising.
• Knowledge of SEO and its interplay with SMO.
• Basic graphic design skills and familiarity with design tools such as Adobe Creative Suite.

Your Role:

As a Video Editor at Mugafi, you’ll work on a variety of projects that span across multiple formats and platforms, including:

• Short Films & Storytelling Content: Bring narratives to life with high-quality editing that captures the essence of our storytelling platform.
• AI Collaboration Projects: Leverage cutting-edge tools like Midjourney, Stable Diffusion, and Runway ML to create visuals that break new ground.
• Social Media Videos & Ads: Create attention-grabbing content that connects with our online community and showcases Mugafi’s offerings.
• Interviews & Events: Edit videos for our platform that highlight key moments from our events, interviews and others.
• Tutorials & Character Generation Videos: Produce product related engaging, informative content for our users and partners.

What You’ll Bring:

• Experience: Proven experience of 3 years in video creation and editing.
• Creative & Efficient Mindset: A passion for pushing creative boundaries while leveraging AI tools to streamline workflows and elevate productivity.
• Video Editing Mastery: Advanced skills in video editing software, including Premiere Pro, After Effects, and other AI-powered tools.
• Collaborative Approach: Strong ability to work closely with our writers and marketing teams, ensuring every project aligns with creative and strategic goals.
• Creative & strategic thinking: Understanding of how to craft videos that captivate a range of audiences, from social media followers to production houses.

• Has led engineering teams before with full-stack developers preferably and can contribute to building the team as per requirement
• Lead the team to plan, deign and build solutions
• Work closely with the founders to decide the direction of the product
• Have experience redefining the MSME sector
• Have worked on digitizing the supply side of the organization
• Have an experience of 6-8 years in the industry
• Preferable SaaS experience with a B2B set up

Education - Any Graduate

Note - Send the design portfolio along with updated resume

Experience - 2+ Years

Job Description -
Must have good knowledge in Adobe - Photoshop, Illustrator and Corel draw, Indesign, 3ds max , Maya and Blender.

Solid knowledge of design and visual principles.
Demonstrated portfolio showing creative, design skills.
Great multi-tasking skills.

Job Type: Full-time

Expected Start Date: October 1^st, 2021

Role: User Experience Designer

Team: Product

Location : Remote

STAGE:

STAGE is an OTT platform for BHARAT which serves video based entertainment in dialects (बोलयाँ). We bring traditional and new local Artists on STAGE who create content in hyperlocal genres like Ragini, Geet, Saang in dialect like haryanavi, rajasthani etc. We are on a mission to uplift the cultural roots of Bharat, by connecting/introducing dialect based content to young and adult audiences. There are 400 million ( 40 crore) Bharatwaisi who primarily speak in dialects in Bharat. We want to serve them well by providing quality content in their local culture. This is a complete remote work so good communication skills would be a strong plus for this role. 

Job Responsibilities:

• Lead the product design function at STAGE
• Collaborate with cross functional teams like Technology, Product, Content and deliver amazing product experiences to our users
• Create user flows, wireframes, mock-ups and prototypes for STAGE on mobile, web and TV
• Conduct user research for discovering user insights aligned with the business goals
• Work closely with our users to understand and solve their pain points
• Contribute towards each stage of design thinking principles (Empathize, Define, Ideate, Prototype, Test, Scale) for our users

Requirements:

• Growth and Ownership mindset
• 3-5 year of experience in product design, UI/UX
• Hands on experience on any product design tool. Sketch or Figma preferred
• Great communication skills. Both verbal and written.
• Ability to interpret data would be an advantage since this is a B2C product
• Good problems solving skills and product sense
• Understanding of user research frameworks

CarEasy.in Transforming Automobile Service Industry into Digital by Offering cutting edge solutions (http://www.careasy.in" target="_blank">www.careasy.in )

CarEasy- One stop solution for all your vehicle needs with On-demand pick and drop service. We are also into the washing & sanitization of the vehicle for B2C & B2B customers.

We are looking for an organized, efficient Inside Sales Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Client Services Specialist or the Inside Sales Specialist is essential in supporting and maintaining an ongoing relationship with existing clients. This, in turn, allows Client Services to retain clients and maintain strong references and to increase new revenue opportunities. By employing excellent relationship management skills, the Client Services Support Specialist will ensure optimal client satisfaction, providing an important balance within organization.

Roles & Responsibility: -

• Employ effective consultative techniques including pre-call planning and productive questioning strategies that lead to winning business.
• Continuously identify opportunities for up-selling /cross-selling the company product and services and meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Close sales and achieve monthly quotas through the cold calls.
• Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and a lead conversion leads.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments and complaints.

Qualifications & Skills: -

• Bachelor’s degree or equivalent.
• The ideal candidate will possess a quantifiable record of success with a demonstrated ability to meet and exceed goals.
• 0 to 3 years of direct work experience as an inside sales representative preferably in automotive/automobile or BPO industry
• Computer literacy, IT skills, and typing skills.
• An understanding of sales principles and customer service practices.