Customer Service Manager - International Logistics
at US Based Retail-tech platform
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives
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- Manual Testing: Execute manual test cases on web, mobile, and desktop applications to identify bugs, glitches, and usability issues.
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- Experience: 3-4 years of experience in software testing, including manual and automated testing.
- Proficiency in:
- Automated Testing: Hands-on experience with automated testing tools and frameworks such as Selenium, QTP, or Appium.
- Scripting: Ability to write and execute test scripts in languages such as Python, Java, or JavaScript.
- Manual Testing: Strong knowledge of software development life cycles (SDLC), testing methodologies, and test processes.
- Defect Tracking: Proficient in defect tracking and test management tools.
- Problem-Solving: Strong analytical and problem-solving skills with attention to detail.
- Communication: Excellent written and verbal communication skills for effective collaboration and reporting.
- Documentation: Ability to create clear, concise, and comprehensive test documentation.
Preferred Skills:
- Agile Methodology: Experience working in Agile/Scrum environments.
- Performance Testing: Knowledge of performance testing tools like LoadRunner or JMeter.
- Security Testing: Familiarity with security testing practices and tools.
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Educational Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
What We Offer:
· Competitive salary and performance based incentives.
· Comprehensive benefits package, including health
· Opportunities for professional growth and career advancement.
· A collaborative and innovative work environment.
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3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5.Providing complete information about the product to the customer.
6.Solving all product or service related issues of the customers.
7.Keeping a proper record of the customers.
8.Maintaining and updating the information of the customers regularly.
9.Maintaining a pleasant working environment for your team.
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11.Conducting quality assurance surveys with customers and providing feedback to the staff.
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- Analyzed store space and layout to assess display design requirements
- Take the design brief to record requirements and clients' needs.
- Creativity and imagination – with an eye for design, including color, and excellent 3D drawing awareness
- Great ability to work in teamwork and under pressure.
- Designing 3D design layouts.
- Resolve complex design issues with innovative and practical solutions.
- An extensive understanding of a wide range of design principles and approaches that includes knowledge of current industry trends
- Making adaptations and modifications to the actual site.
- Aptitude to learn new concepts quickly and accept new challenges.
- Display of multiple-tasking ability accompanied by sound judgment.
- Dexterity to prioritise and manage tasks against deadlines and other metrics.
- High level of organisation and attention to detail.
Requirements:
- 4yrs Experience as 3D Designer
- Experience in Retail Design Industry
- Should have good experience with 3Ds Max, V-Ray, Photoshop, Auto Cad, Adobe Illustrator and Corel draw
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This Social Media Executive is suited for someone with an entrepreneurial spirit and wants to get a first-hand experience in various things that happen in a new organization. A candidate that doesn’t mind about living any challenging experience by owning it to self.
Candidate will be given responsibilities of supporting (including but not limited to) social media strategy planning, online advertising, promotions, & Ad-Campaigns. He/she will monitor and create aggressive marketing on Instagram & Facebook and create engaging content for blogs, forums and other social networks like Facebook, Twitter, Instagram, LinkedIn, Quora, Pinterest, etc.
He/she will optimize our website, blogs and social media content for maximum reach and impact (e.g. SEO/SEM) by using keyword analysis and cost/benefit analysis. They will develop a content calendar on a weekly and monthly basis.
Our company’s culture is unique in that we truly live by our values of friends first, integrity and doing the right thing.
Roles and Responsibilities: -
- Manage the recruitment and selection process.
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- Bridge management and employee relations by addressing demands, grievances, or other issues.
- Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
- Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
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- Oversee and manage a performance appraisal system that drives high performance.
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- Tie up with corporates via Email, callings etc. for placements
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- Proven working experience as HR Executive.
- People oriented and results driven.
- Demonstrable experience with Human Resources metrics
- Knowledge of HR systems and databases
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- Excellent active listening, negotiation, and presentation skills
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
- In-depth knowledge of labor law and HR best practices
- Degree in Human Resources or related field
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- 1+ years in human resources or recruitment
- Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
- Adept to problem-solving and conflict resolution
- Extensive knowledge of HR policies and systems
- Familiarity with HR software and working knowledge of MS Office.
Self Motivated, Time Management and sincere
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Hi All,
We are hiring!!
Company: SpringML India Pvt Ltd.
Role:Lead Data Engineer
Location: Hyderabad
Website: https://springml.com/">https://springml.com/
About Company:
At SpringML, we are all about empowering the 'doers' in companies to make smarter decisions with their data. Our predictive analytics products and solutions apply machine learning to today's most pressing business problems so customers get insights they can trust to drive business growth.
We are a tight-knit, friendly team of passionate and driven people who are dedicated to learning, get excited to solve tough problems and like seeing results, fast. Our core values include placing our customers first, empathy and transparency, and innovation. We are a team with a focus on individual responsibility, rapid personal growth, and execution. If you share similar traits, we want you on our team.
What's the opportunity?
SpringML is looking to hire a top-notch Lead Data Engineer who is passionate about working with data and using the latest distributed framework to process large dataset.
As a Lead Data Engineer, your primary role will be to design and build data pipelines. You will be focused on helping client projects on data integration, data prep and implementing machine learning on datasets.
In this role, you will work on some of the latest technologies, collaborate with partners on early win, consultative approach with clients, interact daily with executive leadership, and help build a great company. Chosen team members will be part of the core team and play a critical role in scaling up our emerging practice.
Responsibilities:
- Ability to work as a member of a team assigned to design and implement data integration solutions.
- Build Data pipelines using standard frameworks in Hadoop, Apache Beam and other open-source solutions.
- Learn quickly – ability to understand and rapidly comprehend new areas – functional and technical – and apply detailed and critical thinking to customer solutions.
- Propose design solutions and recommend best practices for large scale data analysis
Skills:
- B.tech degree in computer science, mathematics or other relevant fields.
- 6+years of experience in ETL, Data Warehouse, Visualization and building data pipelines.
- Strong Programming skills – experience and expertise in one of the following: Java, Python, Scala, C.
- Proficient in big data/distributed computing frameworks such as Apache Spark, Kafka,
- Experience with Agile implementation methodology