Customer Service Manager - International Logistics
at US Based Retail-tech platform
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Role Overview
We are looking for a highly driven and curious Business Development Intern to join our fast-paced team at StepOut. This role sits at the intersection of strategy, operations, and execution, where you will actively contribute to building and scaling our business pipeline.
You’ll work closely with the core team on market research, lead generation, and automation of business workflows, while gaining hands-on exposure to how a sports-tech startup operates and grows.
If you’re someone who enjoys solving problems, thinking strategically, and executing with speed — this role will give you unmatched learning and ownership.
Key Responsibilities
1. Research & Analysis
● Conduct market and competitor research to identify opportunities and trends ● Analyze potential segments, partnerships, and growth channels
● Translate research into actionable insights for business strategy
2. Lead Generation & Scouting
● Identify and build high-quality lead pipelines across relevant segments ● Scout potential partners, clients, and collaborators
● Maintain structured lead databases and tracking systems
3. Outreach & Execution
● Execute targeted outbound reach-outs (based on defined goals)
● Support in crafting messaging and improving response rates
● Assist in maintaining consistency and quality in all communications
Must-Have Skills
● Strong communication skills (Fluent in English, professional & well-spoken) ● Good understanding of business, startups, and marketing fundamentals
● Hands-on familiarity with AI tools (for productivity, research, or automation)
● Working knowledge of Microsoft Office (especially Excel)
● Ability to work in a high-performance, fast-paced team environment ● Basic understanding of LinkedIn for research and outreach
Good-to-Have Skills
● Prior experience working with a startup or early-stage company
● Exposure to CRM tools or automation platforms
● Strong analytical thinking and structured problem-solving ability
● Interest in process optimization and operational efficiency
● Understanding of sales funnels and customer lifecycle
● Interest or knowledge in football is preferred
Culture Fit (What We’re Looking For)
● High ownership and bias for action
● Willingness to learn, adapt, and move fast
● Strong team player with a collaborative mindset
● Comfortable with ambiguity and solving unstructured problems
What You’ll Gain
● Real exposure to business development in a startup environment
● Hands-on experience with automation tools, CRM systems, and outreach strategies ● Opportunity to work directly with core decision-makers
● A fast-learning environment with high ownership and impact
We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.HNDFGFFFFFFFFFFXZNM
JavaExperience: 3-7 Years
Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)
Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)
Roles and Responsibilities:
- Must have experience in Microservice architecture with the ability to collaborate effectively with team members and build positive working relationships.
- Design and build and deploy APIs to meet business requirements.
- High level of commitment to business satisfaction and agility.
- Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
- Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
- Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
- Work in an agile environment to deliver high-quality solutions.
- Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
- Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)
Planning, scheduling & coordinating appointments & meetings, providing
reminders, maintaining & updating diary of daily commitments & weekly
calendar on a proactive basis.
Interacting with & rendering assistance to select HNI & VIP customers,
coordinating certain critical Outdoor Catering & Party Orders, VIP
reservations, etc.
Receiving calls, taking messages, screening & prioritizing calls & mails.
Taking down dictations & appropriately drafting data points &
correspondences, proactively responding to queries received through
calls/mails based on feedback & preferences conveyed by the Managing
Director.
Preparing, editing & compiling agendas, minutes, correspondences &
presentations.
Organizing & maintaining files, documents as well as other office records,
both offline & online, preserving & safeguarding confidential data &
documents in an efficient manner.
Making travel arrangements (ticketing, hotel reservations, etc.) on behalf of
the Managing Director & other senior executives, coordinating with outstation
visitors & proactively looking after their boarding & lodging arrangements,
based on preferences conveyed by the Managing Director.
Undertaking primary as well as secondary research & accordingly, developing
briefs, reports & presentations as per pre-determined timelines.
Proactively observing & recording various discussions/conversations
undertaken by the Managing Director from time to time & accordingly, framing
action plans.
Managing communication pertaining to projects, new launches as well as
other such expansion & diversification undertakings that directly come under
the purview of the Managing Director.
Imparting induction & training to select employees hired for functions that are
directly or indirectly associated to those of the Managing Director’s office.
Coordinating with outstations suppliers & vendors (China, Italy, etc.)
quotations, purchase orders, purchase/ delivery payments.
Responding to various inquiries - internal as well as external, acting as a
point of contact between the Managing Director & other employees, tracking
the work plan allocated to certain employees by the Managing Director &
monitoring timelines with regard to the same.
Organizing & maintaining files, documents as well as other office records,
both offline & online, preserving & safeguarding confidential data &
documents in an efficient manner.
Negotiating with various suppliers, vendors & contractors, receiving
competitive quotations, making comparisons, making purchases of materials
& supplies based on feedback received from the Managing Director.
Spearheading all coordination pertaining to maintenance, upkeep & repair of
corporate as well as outlet & store infrastructure (on a case to case basis), as
per directions & preferences issued by the Managing Director from time to
time.
Undertaking primary as well as secondary research & accordingly, developing
briefs, reports & presentations as per pre-determined timelines.
Proactively observing & recording various discussions/conversations
undertaken by the Managing Director from time to time & accordingly, framing
action plans.
Note: It’s Special Requirement for EA a part from Corporate Office Policy.
EA has to work for 09 hours in a day according to the assigned shift.
C/off will be availed in case EA has worked on his/her week off for the said
week. It should avail within thirty days and it should not be clubbed with
weekly off.
EA will get only one weekly off once in a week, it may be any one day in a
week (Monday to Sunday).
Management has reserved all the rights to take decision time to time if
required.
Company Description
FancyPants is a unique lifestyle boutique that aims to make it simple and affordable for women to explore fashion trends. We stock the most coveted products across a wide range of categories to ensure our clients feel confident and stylish. We are an ALL GIRLS TEAM.
Role Description
This is a full-time on-site role located in Mumbai for a Logistics & Returns Analyst.
Qualifications
- Analytical skills and attention to detail
- Experience in creating key performance indicators
- Customer service skills
- Excellent written and verbal communication skills
- Bachelor's degree in Logistics, Supply Chain Management, or a related field
- Experience working in a fashion retail environment is a plus
Job Description:
- Non Delivery Reports, Return To Origin coordination and analysis
- Returns
- Legal & Trademark Coordination
- Third Party E-Commerce Coordination
- Import Logistics Coordination
- Variety of Minor Responsibility regarding the Website
Industry
- Apparel & Fashion
Employment Type
Full-time
Edit job description
React.js
Javascript
Redux/FluxWe are looking for a highly motivated individual that can help us solve interesting and complex problems for our clients. You will be working closely with product and engineering teams based out of the USA, Europe, and India to build proof-of-concepts, validate strategic architecture decisions, and develop modern and scalable solutions. We firmly believe that your success is our success, and we are willing to take a stake in that.
About Altir
Altir is a product engineering company that builds top-notch software products for very select companies across various industries and stages of their lifecycle. We help start-ups to Fortune 500 companies nurture and transform validated ideas into successful products by amalgamating efficient business & technology strategy, development, and engineering capabilities. We are a team of entrepreneurs, engineers, product leaders, and designers who are builders and systems thinkers coming from some of the most iconic technology companies like Microsoft, Accenture, Apple, Google, and Salesforce. We exercise thorough attention to detail at every stage – from product exploration to delivery, integrating technology, automation, and our teams' expertise into the mix. We infuse our prowess from the consumer and enterprise worlds into every client's business. Our customers work with us to be their force multipliers, disrupters and to help them create unfair advantages.
Hailing from some of the world’s most innovative technology companies, we’re a team of seasoned entrepreneurs and makers. We’ve learned what it takes to build paradigm-shifting technology and companies, but we learned it the hard way. That’s why we created Altir - to be disruptive by design. By generating a suite of knowledge resources, category-defining playbooks, and reusable technology components, we’ve productized the launch and scale of transformational companies for maximum impact.
Company Link:
Requirements
*5-10 years of software engineering experience with at least 4 years of experience in react.
*Programming languages (Typescript, JavaScript, Reactjs , redux)
*Creating fluid visual interactions. Developing and implementing mobile user experience patterns.
*Developing and maintaining iOS/Android applications from the requirements to the App Store.
Unit Test (Jest, Mocha), software design patterns and data structures.
*Excellent leadership, stakeholder management and program management skills.
*Successful experience in a properly functioning agile team would be extremely advantageous.
Required
*Design and develop user interface components using React.js This includes creating reusable components and front-end libraries for future use.
*Optimize components for maximum performance across a vast array of web-capable devices and browsers.
*Redux for state management.
*React JS developers should be proficient in modern web development.
*Implement automated testing platforms and unit tests.
*Develop and maintain user interfaces using React.js.
Must have
*Strong understanding of web technologies, including HTML, CSS, and JavaScript
*Experience with code migration and refactoring
*Strong problem-solving skills and ability to troubleshoot technical issues
*Excellent communication skills and ability to work collaboratively with cross-functional teams
*Strong attention to detail and ability to deliver high-quality code
*Ability to work in a fast-paced, dynamic environment
Benefits
*Participation in profit sharing
*Parental leave
*Opportunity to travel and work with our global team
*Flexible PTO and work timings
*Premium health insurance
*Teammate recognition awards
*Company get together, off sites and events
Responsibilities:
· Sales forecasting: Develop and maintain accurate sales forecasts to help the organization make informed decisions on sales targets, revenue goals, and resource allocation.
· Pipeline management: Analyze and optimize the sales pipeline to ensure a consistent flow of qualified leads and opportunities, and work closely with the sales team to identify areas of improvement.
· Sales process optimization: Continuously evaluate and optimize the sales process to maximize efficiency and effectiveness, and work with cross-functional teams to implement best practices and tools.
· Sales reporting and analysis: Provide regular sales reports and analysis to identify trends and areas of opportunity, and work with the sales team to develop actionable insights.
· Sales enablement: Work closely with the sales team to provide the tools, resources, and training they need to succeed, including sales training, product information, and customer insights.
· Territory management: Develop and manage sales territories to maximize revenue potential and ensure a balanced workload for sales reps.
Requirements:
· Master's degree in business, marketing, or a related field is preferred.
· 3 to 8 years of experience required in sales.
· Strong knowledge of consumer appliances, their features, and market trends.
· Excellent communication and interpersonal skills to build rapport, team management & conflict management.
· Self-motivated and target-oriented, with a proactive approach to achieving sales goals.
Ability to work independently, as well as collaboratively within a team environment
Python
Django
Flask● Managing and guiding a team of junior developers for timely delivery of product and
milestones
● Optimization of the application for maximum speed and scalability
● Implementation of security and data protection
● Design and implementation of data storage solutions
● Design & Build: Designing and developing high-volume, low-latency applications for
mission-critical systems, and delivering high-availability and performance.
● Collaborate - Collaborating within your product streams and team to bring best
practices and leverage a world-class tech stack.
● Measurable Outcome - You will need to set quantifiable objectives that encapsulate
the quality attributes of a system. The fitness of the application is measured against
set marks.
● DevOps - You will need to set up every essential (tracking/alerting) to make sure the
infrastructure/software you built is working as expected.
● Design and development of our REST APIs
● Help maintain code quality, architecture, and automation
Required Knowledge and Skills
● 3 - 5 years of experience working in backend development technologies and DevOps
● Highly curious and ready to dive into complex technical challenges.
● Proficiency in development and scripting in Python, Django/Flask framework.
● Database design and management, including being up on the latest practices -
bonus points for MySQL and MongoDB
● User authentication and authorization between multiple systems, servers, and
environments
● Integration of multiple data sources and databases into one system
● Management of hosting environment, including database administration and scaling
an application to support load changes
● Setup and administration of backups
● Understanding differences between multiple delivery platforms such as mobile vs
desktop, and optimizing output to match the specific platform
● Creating database schemas that represent and support business processes
● Implementing automated testing platforms and unit tests
● Understanding of “session management” in a distributed server environment
● Server management and deployment for the relevant environment
● Appreciation for clean and well-documented code
● Hands-on experience with architecture and structural design patterns
● Expertise in designing, developing, deploying, and integrating RESTful APIs
● Ability to understand business requirements and translate them into technical
requirements
● A knack for benchmarking and optimization
● Proficient understanding of code versioning tools, such as Git
Personality
● Requires excellent communication skills – written, verbal, and presentation.
● You should be a team player.
● You should be positive towards problem-solving, have a very structural thought
process to solve problems
● Interest to work in a high paced start-up environment with a large amount of learning.
● Good understanding of different frameworks, and be able to pick up new
technologies at ease.
● You should be agile enough to figure out a need for new technologies/frameworks
and learn new technology for better product performanc
- 2+ yrs experience with manual testing on mobile (automation testing is an advantage)
- Manual testing experience in testing for Android & iOS is MUST
- JIRA or other bug tracking tool experience
- The QA Analyst will be expected to complete manual testing on both iOS and Android devices, be able to enter findings into Jira, and follow up on defects discovered
- PRD Reviews, Test Case coverage and Execution, able to handle End to End Application testing and release process.
- API testing experience and Basic SQL knowledge
- ADB commands, Android Studio, Xcode, Understanding Logs, SDK’s.
- Work as part of cross functional, passionate agile project teams to ensure quality is maintained. Good To Have Skills :
- Experience in setting up automation testing infrastructure & writing automation testing scripts for Android, iOS & APIs
- Work on Automation framework
- Work on continuous integration tools
- Hands on experience with Appium
Job Description
we require candidates to Develop unique and informative content for Digital Marketing blogs, articles, and websites. Create edit and revise existing blogs.
Skill
- Excellent overall English writing skills
- Impeccable spelling and grammar
- expertise with keyword placement and other SEO practices
- excellent research, organizational, and learning skills
Desired Candidate Profile
*Graduate with Superior English writing and editing skills
*Passion for content creation
Job Description
- Write content for articles, blogs, press releases, forums, etc. as per the requirement.
- Research and develop new ideas for the creation of high-quality content.
- Proofreading, and editing of the content on a regular basis.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon