Customer Service Manager - International Logistics

Location: Bangalore

Experience: 2-5 years

Type: Full-time | On-site

Start: Immediate

Why this role exists

Enterprise deals are not won by decks.

They are won when a customer sees their exact problem solved in front of them.

Today, that burden sits too heavily on leadership.

This role exists to build a repeatable, high-conversion demo and solutioning engine — one that can independently convert top-tier enterprise conversations into signed POCs.

What you’ll do

You will not “support sales.”

You will own the technical win.

1. Convert enterprise demos into signed POCs

• Own pre-sales for Tier-1 accounts including:
• SBI Life Insurance, HDFC Life, ICICI Prudential Life Insurance
• New India Assurance, HDFC ERGO General Insurance, Bajaj Allianz General Insurance
• Convert 5+ Tier-1 demos into signed POCs within 6 months
• Drive technical confidence to unblock decision-making

2. Run high-conviction demo motions

• Lead structured, high-stakes demos where:
• Use case clarity is sharp (not generic AI talk)
• Solution mapping is precise
• Customer objections are addressed in real-time
• Move from “interesting conversation” → “clear next step”

3. Own solution architecture in pre-sales

• Translate business problems into:
• Clear solution architecture
• Deployment feasibility
• Integration approach
• Work across systems like:
• CRM (e.g. Salesforce)
• Telephony (e.g. Exotel)
• Policy/admin systems

4. Eliminate founder dependency in pre-sales

• Take ownership of technical conversations currently handled by leadership
• Become the default authority in:
• Solutioning
• Technical validation
• Pre-POC architecture

5. Build a repeatable demo + proposal system

• Standardize:
• Demo flows by use case (persistency, renewals, claims, sales)
• Proposal structures
• Technical discovery frameworks
• Ensure conversion improves with every iteration

What success looks like

• 5+ Tier-1 POCs closed within 6 months
• Demo → POC conversion becomes predictable
• CTO is no longer required in most pre-sales calls
• Customers leave demos with clarity, not curiosity

Who you are

• You have 2-5 years of experience in solutions engineering / pre-sales
• You have worked on enterprise deals with complex stakeholders
• You can translate business problems into technical solutions quickly
• You are comfortable being the most accountable person in the room
• You don’t rely on slides — you rely on clarity and conviction

What will make you stand out

• Experience selling into BFSI / insurance enterprises
• Strong understanding of:
• Customer workflows (sales, servicing, renewals)
• Enterprise integrations
• Have personally contributed to closing large deals
• Can handle CXO-level conversations without escalation

(Aligned with ownership and impact expectations)

Why join

• You will work on high-stakes enterprise deals from Day 1
• Your work directly impacts revenue and category creation
• You will help define the pre-sales engine of an AI company

What this role is not

• Not a demo operator
• Not a slide presenter
• Not dependent on leadership to close deals

What this role is

• A technical closer
• A problem translator
• A system builder for enterprise conversion

Job Title: HR Admin

Job Type: Full Time

Location: Indore

Preference: Male

Summary/Objective:

We are looking for a detail-oriented HR Admin to join our team. The HR Admin will primarily handle administrative tasks to ensure the smooth operation of our office. The ideal candidate will be highly organized, efficient, and able to handle multiple tasks simultaneously.

Responsibilities/Duties:

Admin Tasks:

·        Manage office supplies and inventory, placing orders when necessary.

·        Coordinate maintenance of office equipment and facilities.

·        Handle incoming and outgoing correspondence, including emails, phone calls, and mail.

·        Serve as the point of contact for office-related inquiries and issues.

·        Schedule and coordinate meetings with the director, prepare agendas, meeting minutes.

·        Maintain relationships with vendors and handle vendor-related issues.

·        Make follow-up calls as needed to vendors, clients, and other stakeholders.

·        Supervise and manage housekeeping staff to ensure cleanliness and maintenance of office premises.

·        Schedule and assign tasks to housekeeping staff.

·        Conduct regular inspections to ensure standards are met and address any issues promptly.

·        Occasionally visit the market to procure required supplies.

·        Visit Aunitji's house when required for specific tasks or responsibilities.

HR related Tasks:

·        Ensure compliance with all applicable laws and regulations.

·        Monitoring team’s daily /weekly/ monthly work record and up to date attendance register on daily basis.

·        Maintain each employee’s personal folder for records.

·        Check daily basis inbound and outbound register.

1. Relevant Experience required 3 to 5 years.
2. Strong proficiency in python programming language along with expertise in backend development framework such as
3. Django or Flask. (DSA and Design patterns are mandatory).
4. Hand on Experience in REST API development and database such as PostgreSQL.
5. Good knowledge of versions control systems like GIT, Bitbucket
6. Implementation testing strategies such as unit testing (PyTest), integration testing and end to end testing 
7. Basic knowledge of Docker/Podman and Jenkins.
8. Good have if they basic knowledge in Mainframe tech such JCL, and TWs.

The Head - Artificial Intelligence & Embedded Systems plays a pivotal role in leading the labs strategic vision and operational excellence, fostering a culture of innovation and "learning by doing" among students. This individual is responsible for setting the labs strategic direction, managing a team of stream leaders, and ensuring the labs success in bridging the gap between academia and industry. As a thought leader and brand ambassador, the Head of the lab promotes the labs focus areas both internally and externally, embodying the qualities of leadership and innovation that inspire students and staff alike.

Key Responsibilities:

 Vision and Strategy:

 Develop and communicate a clear vision for the Innovation Labs, aligning with the institution’s strategic objectives.

 Set strategic goals for the lab, including defining key areas of focus, innovation strategies, and research priorities.

 Ensure the labs activities contribute to the broader academic and research missions of the institution.

 Leadership and Management:

 Lead and manage a team of stream leaders, fostering an environment of collaboration, innovation, and excellence.

 Drive a culture of "learning by doing", encouraging students and mentors to engage in hands-on, experiential learning. Impact key outcomes like placements, hackathon wins, patents etc.

 Oversee the labs operations, ensuring resources are effectively allocated and managed to support its goals.

 Ensure that the academia-innovation labs gap is bridged. 

 Innovation Lab - Industry Interface:

 Build and maintain strong relationships with industry partners, facilitating collaborations that enhance the labs research and innovation projects.

 Serve as a key liaison between the lab and academic departments, promoting interdisciplinary industry relevant research and learning opportunities.

 Lead initiatives to secure funding, sponsorship, and partnerships that support the labs activities and growth.

 Brand Ambassador and Thought Leadership:

 Act as a brand ambassador and thought leader, representing the Innovation Labs at conferences, seminars, and public forums.

 Promote the labs achievements and projects through various channels, enhancing its reputation and visibility.

 Foster a network of alumni, industry leaders, and academic peers to support and engage

with the labs work.

 Mentorship and Role Modeling:

 Serve as a mentor and role model for students and mentors, inspiring them to pursue innovation and excellence.

 Encourage the development of leadership skills among lab members, particularly stream leaders and emerging talents.

 Support a learning environment that values diversity, inclusivity, and personal growth.

Skills and Qualifications:

 Advanced degree in a relevant field (e.g., Engineering, Computer Science, Business

Administration) or equivalent experience in innovation management.

 Proven leadership experience in managing research or innovation labs, particularly in an academic or similar setting.

 Deep technical expertise in AI/ML and/or embedded systems with a passion for continuous learning.

 Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.

 Excellent relationship-building skills, with experience in academia-industry partnerships.

 Demonstrated success in securing funding, sponsorships, or partnerships.

 Exceptional communication and public speaking skills, capable of engaging a wide range of audiences.

 Deep understanding of the latest trends and technologies in areas relevant to the labs focus.

Job Location: Coimbatore, Tamil Nadu

Pay Scale: As per norms

Design, develop and maintain web-based services and applications using .Net Core/ASP.Net, C#, REST Web API, MS SQL Server, Entity Framework, and Dapper.  Developing highly optimized cross-browser and responsive web applications using HTML5, and CSS.  Manage the full technical life-cycle of web applications during each development phase including functional & technical design, implementation, testing, deployment and maintenance.  Developing high standard Web Applications based on functional requirements, UI/UX requirements, business logic and Web APIs.  Designing database tables, views, stored procedures, and functions to store and retrieve data most efficiently from SQL database.  Writing bug-free code with the highest coding standard.  Developing high-performance, highly secure and highly scalable Web Application.  Perform unit testing, troubleshooting, debugging and code reviews for robustness, including edge cases, usability, and reliability of the software.  Manage source code check-in, checkout, and merging code.  Taking accountability and the ability to work under pressure

Hands-on experience o of using Angular with version 7 or later o in consuming complex nested API. o in using state management (e.g. NGRX, RXJS). o in using caching. o of using component library framework integration (e.g. Angular Material). o in integrating with REST web services from the application. Knowing JSON is a must. o with Git compatible source control and working with a CI/CD pipeline.  Experience on AWS services will be added advantage.  Good experience in Standard Project Development Life Cycle.  Experience on Devextreme tools will be added advantage.  Ability/ready to work on advanced technologies like Node JS is an added advantage.  Knowledge / Experience of agile development methodologies.  Very good logical skills and problem-solving ability.  Quick learner and a good team player.  Should be able to work independently and with the team.

Job Description:

• Strong working experience in IOS application development is a must. First-hand experience of native mobile apps using Swift must.
• Experience with Swift, RxSwift, Swift UI, Unit test.
• Strong system design and architecture skills - specifically for IOS. Curiosity to tinker around, explore new paradigms and strongest for continuous improvement. Strong problem-solving skills.
• Understanding of network connections, Rest API'sand scheduling. Strong knowledge about security standards (e.g. HTTPS) and privacy standards.
• Idea/experience of the unit and instrumentation testing in IOS. Optimizing app performance and memory consumption.
• Leveraging community libraries to efficiently complete development tasks.
• Debugging apps using simulators and related tooling.
• Persisting data for offline-first apps using databases such as Realm.
• Localizing apps to support multiple languages and regions, vernacular libraries and fonts.
• Familiar with Version control system such as GIT.

Intro

Develop the brand guidelines and graphics for product and marketing assets. The individual will also own the design of visual assets for marketing of the product across touchpoints.

What will you do
Develop and strengthen brand assets including style and brand guidelines

Deliver high-quality, on-brand graphics to support a superior customer experience.

Maintain a set of design best practices and guidelines to reduce and minimize production efforts

Produce creative assets including graphics, templates, and layouts and visual standards for marketing activities across multiple channels. These include web, social media, events, email campaigns, and other activations.

Support your design work using insights from quantitative data and site metrics, segmentation and customer feedback

Quality control to ensure accuracy and a high creative bar.

Present work to team and key stakeholders for review, feedback, and approval.

Digital platform design experience and understanding for cross platform design guidelines.

What will you need

Bachelor's degree in design/relevant disciplines or equivalent work experience.

Proficiency with full Adobe creative suite

Extensive knowledge of Graphic Design, Print Design/Layout, Web Design and Development, with experience in design/development for both mobile and desktop applications.

Ability to drive the design process by independently defining requirements, scoping projects and prioritizing tasks.

Demonstrated strong visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography.

What would be a bonus

Prior experience working in a fast-growth Startup

Prior experience working in eCommerce related startup