Customer Service Manager - International Logistics
at US Based Retail-tech platform
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives
Shubham Vishwakarma
Full Stack Developer - Averlon
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● Prior experience in interfacing with Product teams to roll out marketing tools is also a big plus
You are a good fit if
● You have engineering approach to marketing
● You love to take on really challenging problems and follow through end to end on the process and outcomes
● You are highly analytical and are able to look at problems objectively and can hustle to solve them creatively
● You are a good communicator and an excellent writer. Since we are an async and remote-first company, most of our work is written. You'll need to be able to proactively communicate in concise, clear, and simple writing.
Phyllo is a developer tool for developers and businesses to access data of creators / digital solopreneurs directly from the source platforms (e.g. YouTube, Twitch, Upwork, Shopify) with their consent. Think of us as an "account aggregator" but for the creator economy through which creators / digital solopreneurs can link their accounts and share their data with any developer/business who needs it. Such data once shared can act as proof of a creator's digital identity, proof of their work or income.
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More info at:
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- Our coverage by cryptechie, a popular US blog on technology and web3: https://www.cryptechie.com/p/creatoreconomy" target="_blank">https://www.cryptechie.com/p/creatoreconomy
- Running Outreach Campaigns to acquire new leads and qualify them.
- Discover and hunt new target prospects.
- Facilitating product demonstrations and technical audits.
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- Research and identify new business prospects; identify trends in the creator economy to discover new developers building for creators.
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About Telyport
Telyport is an emerging tech startup in the logistics space. We are building a robust hyperlocal distribution network that is affordable, convenient, and reliable for locals, SMEs, and large enterprises with a vision to bring local commerce online.
You can share your CV to victor @ telyport dot com
Job Description
We are looking for a seasoned full-stack engineer (Python, MongoDB and Angular/React or similar JS Framework) to build out and manage our entire web infrastructure. Successful candidates will have a minimum of three years’ recent experience with all of the skills listed below.
Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.
Responsibilities: Build & Maintain TELYPORT INFRASTRUCTURE
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- Design and deployment of our database.
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- Design and construction of our REST API.
- Integrating our front-end UI with the constructed API.
- Design and implementation of continuous integration and deployment.
Skills: Python, MongoDB & Angular/React or similar JavaScript framework
- At least three years’ experience with:
- Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
- A relevant back-end programming language (Python)
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- Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries (e.g., Sass, Less, and webpack)
- Thorough understanding of user experience and possibly even product strategy
- Experience implementing testing platforms and unit tests
- Proficiency with Git (or another version control system as required)
- Appreciation for clean and well documented code
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- BE/B. Tech. Computer Science or MCA from a reputed University.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon