
Customer Service Manager - International Logistics
at US Based Retail-tech platform
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives

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- Assist in developing interactive applications using Unity
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- Collaborate with developers and designers on ongoing projects
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- Familiarity with Unity interface and tools (VS Code, etc.)
- Basic understanding of 3D concepts, animation, and game logic
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"What’s the fun, if we cannot be the Jerry to your Tom, or the Jai to your Veeru?
In short, we mean to say that we are looking for a Content Creator to create head-turning content at Moshi Moshi."
About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and Corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Social Media Content Creator - Lead
Experience Level: 3+ years
Location: Bangalore, Onsite
Job Overview:
As a Social Media Content Creator, you will play a crucial role in crafting and curating content that resonates with our clients' target audiences. You will collaborate with the marketing team to develop and implement creative strategies, ensuring that all content aligns with the brand’s voice and objectives. You will be responsible for creating engaging content across various social media platforms to enhance our clients' brand presence and drive engagement.
Roles and Responsibilities:
● Develop engaging, creative, and innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
● Curate, script, and act in engaging social media content, ensuring it is timely and relevant.
● Work closely with the creative team, clients, and other stakeholders to ensure content meets objectives and brand guidelines.
● Monitor social media trends, tools, and applications, and apply best practices to enhance content performance.
● Continuously explore new content formats and creative approaches to stay ahead in the digital landscape.
● Anticipate trends and plan content accordingly to ensure early and impactful delivery.
Roles Requirements:
● Proven experience as a social media content creator, preferably within an advertising agency or similar environment.
● Strong scripting, acting, and basic video editing skills.
● A creative mindset with the ability to generate innovative and engaging content ideas.
● Highly proactive with a sense of urgency and the ability to deliver content quickly.
● Ability to adapt to changing trends and client needs.
Key Responsibilities
- Achieve and exceed monthly and quarterly sales targets for Zoho products and implementation services.
- Generate and qualify leads through outbound calls, emails, LinkedIn outreach, and partner networks.
- Conduct product demos, client consultations, and needs assessments to identify the right Zoho solutions for each client.
- Collaborate with the implementation team to create proposals, pricing plans, and customized packages.
- Build and maintain strong client relationships to drive repeat business and referrals.
- Follow up diligently on leads, manage the sales pipeline, and ensure timely closure of deals.
- Stay up to date with Zoho product updates, new releases, and implementation capabilities.
- Prepare regular sales reports, forecasts, and insights for management.
Requirements
- Proven track record in B2B SaaS or software sales (Zoho experience preferred).
- Excellent communication and presentation skills.
- Strong negotiation and closing abilities.
- Self-motivated and target-oriented — willing to “do what it takes” to close deals.
- Ability to understand client pain points and map them to Zoho solutions.
- Comfortable using CRM systems (Zoho CRM experience is a plus).
- Bachelor’s degree in Business, Marketing, or related field (preferred).
Python server development using Django, Flask, or other python frameworks.
Experience working with and building RESTful APIs.
Ability to write unit-tested and maintainable code.
Expertise in cloud platforms (preferable AWS: both traditional EC2 and serverless Lambda), micro-services architecture.
Experience with API security frameworks, token management and user access control including OAuth, JWT, etc.
Understanding of caching strategies and implementation (Redis, Memcache, etc.)
Understand and Influence functional and nonfunctional requirements while working with product manager to drive a Test
driven development
Instill best practices for development and testing and champion their adoption, Mentor junior engineers on software design,
coding practices and TDD strategies
Set ambitious targets for test coverage and ensure teams are achieving it
Testing the product at multiple levels to improve user experience, predictability, performance, capacity, and reduce defects,
downtime, etc
Differentiate testing at multiple stages for sanity, integration, regression, unit testing, acceptance and set process and
guidelines for these
Full automation of testing for load, functional, recovery, security, response time, scalability etc and benchmark the modules
against all these parameters
Actively improve the architecture and design of testing modules, choose correct technologies, frameworks and libraries and
ensure adoption by junior SDET
Write good quality, modular, reusable, performant, well documented code for testing
Create common libraries & Utilities to be used by multiple engineering teams
REQUIRE QUALITY ASSURANCE EXECUTIVE
EDUCATION – GRADUATE- BSC/BPHARMA
SKILLS- QA, TESTING KNOWLEDGE, REGULATORY AFFAIRS,
EXPERIENCE – MIN 3 YEARS IN PHARMA
SALARY – UPTO 35K
MTX Group Inc. (MTX) is seeking motivated Professional Development Consultants to join our team. Professional Development Manager will serve as a personal coach, dedicated to fostering consultant’s success and growth within the organization.
MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology.
Responsibilities:
Workforce Management :
- Manage the reporting team structure and oversee the daily activities of the reporting team, providing direction and guidance as needed
- Serve as a mentor to the team, actively engaging with them to ensure they maintain a high level of competence and operational excellence
- Identify and analyze potential risks related to the reporting team that may impact project success
Talent Acquisition Support:
- Support talent acquisition efforts by participating in recruitment processes, conducting interviews, and providing input on hiring decisions to ensure alignment with team goals and objectives
Communication, Coordination and Collaboration:
- Communicate with team members and other stakeholders (VPs, Delivery Director, Project Teams, HR Team, etc), providing updates on projects, sharing important information, and ensuring everyone is on the same page
- Proactively keep HR updated about any key escalations, performance issues
- Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and partnerships
Performance Management Process:
- Coordinate the performance appraisal process, collect feedback ratings & recommendations from stakeholders, and ensure compliance with organizational policies
- Leading career progression and associated financial impact projection of the reporting team
- Closely monitor the overall performance efficiency of the reporting team and work on ensuring progression of the team and overall increase in productivity
- Evaluate the performance of team members, provide feedback, and ensure proper documentation as per HR processes
- Implement performance management plans (PMP) for team members whose performance is below the expected level
- Resolve conflicts within the reporting team to maintain a positive team dynamic and work closely with HR.
- Identify high-potential employees and develop talent pipelines to ensure continuity of key roles within the reporting team
HR Processes and Compliance
- Ensure compliance with company policies, procedures, and legal requirements
- Communicate HR policies and processes to the team members, ensuring understanding and adherence
Analytics and Reporting
- Analyze performance data to identify trends, patterns, and areas for improvement
- Use this information to publish dashboards/reports and make recommendations.
- Compile and analyze HR metrics, such as performance, turnover, retention, and engagement, to identify trends and areas for improvement for team members within the assigned region
Learning and Development:
- Conduct skill gap analysis and provide the learning team with insightful training needs to reach established performance target goals
- Leads development programs that align employee growth with organizational goals, enhancing career opportunities
- Facilitates connections to essential internal and external learning resources, supporting continuous professional development
Skills Required:
- 4-8 years of experience in the IT industry with a strong understanding of the software development life cycle/ functional role progression
- Strong understanding of various stakeholders and their roles in an IT consulting organization
- Strong leadership skills and the ability to effectively manage a team, providing direction, guidance and mentorship.
- Knowledge of learning and development with the ability conduct skill gap analysis and identify training needs to help manage career progression
- Good general understanding of how large-scale software systems are designed, built, tested, deployed, and delivered to customers
- Experience working across both startups and large organizations
- Strong experience with data analytics and presentation; experienced in interpreting performance data and statistics
- Competence in building and effectively managing interpersonal relationships at all levels of the company
- Should possess strong problem-solving skills to address challenges and make informed decisions
- Openness to change, embracing new technologies, and staying updated with industry trends
- Ability to explain complex processes and employee development milestones clearly
- Ability to think strategically and execute operationally
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- Group Medical Insurance (Family Floater Plan - Self + Spouse + 4 Dependent Children)
- Sum Insured: INR 5,00,000/-
- Maternity cover upto two children
- Inclusive of COVID-19 Coverage
- Cashless & Reimbursement facility
- Access to free online doctor consultation
- Personal Accident Policy (Disability Insurance) -
- Sum Insured: INR. 25,00,000/- Per Employee
- Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
- Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
- Temporary Total Disability is covered
- Optional Food Wallet (up to Rs. 2500 per month)
- Offered as a tax saver component
- Part of the special allowance component in the CTC
- Monthly Internet Reimbursement of upto Rs. 1,000
- Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, AWS & others
Job description
- Develop, test, and deploy fast and scalable web apps
- Designing and maintenance of fully functional large relational and non-relational databases
- Timely deployment of web apps on the cloud
- Server management and cloud-based infrastructure
- Establishment and integration of development tools as required
- Identification of application issues when deploying the apps
- App deployment on the cloud along with solving debugging issues
- Coding architecture for frontend and backend
Skills & Requirement:
- Minimum 5 years Experience required.
- Angular 2.0+, Angular 7, Nodejs, .Net 4.0, .Net Core, REST API, Micro services, Networking.
- Distributed server and storage – MongoDB & SQL Server
- Hands on experience in building web-based enterprise applications
- Good working knowledge Angular, Nodejs, .Net Core
- Understanding of cloud technologies
- Direct understanding of application lifecycle; Agile, SDLC
- Proficient in Object Oriented Programming.
- Experience with Networking Concepts.
- Good at API integration, debugging and fixing the issues with API
- Experience in performing SQL queries on a RDMS.
- Operational experience: Troubleshooting and Support
- Ability to work in groups and in independent settings to complete assigned tasks
- Previous experience on IOT Projects will be added advantage
Work Location: 1st Sector, HSR Layout, Bengaluru - 560102
Office Timings : Monday to Saturday – 9:00AM to 6:00PM
Work From Office Only
JOB SKILLS:
Expert at creating Digital Marketing Banners, Social Media posts, Email Templates, Logos and Corporate Brand Identity.
Solid conceptual, visualization, and communication skills during all phases of creative development from enquiry to delivery.
Deadline driven with the ability to complete tasks independently with a strong sense of ownership.
Ability to correlate the impact of design on Digital Marketing & Sales.
Always thinking about multiple iterations & variations for testing which design works better for users.
Experience in Graphic Design software - Adobe Photoshop, InDesign, Illustrator, Sketch, Corel draw, etc.
Experience in Video Editing
software
knowledge of UI/UX.
It's unpaid but I can assure you that you will get great exposure and a great environment to work in. It is a great opportunity to step into the real world. Also other benefits like LOR, certificate and offer letter after you get selected. While the internship, training will be provided by superiors.
Positions available:-
HR, social media marketing, fundraiser, sales and marketing, youth mediathon, and videographers.
Qualifications:-
- should have good communication
- should have basic knowledge of the particular department you are interested in
- should be 12th passed
benefits:-
offer letter after selection
LOR
Certificate after completion.











