Customer Service Manager - International Logistics

We’re Hiring: Business Development Manager – Corporate Sales 🌟

📍 Location: Bengaluru | Mumbai

🕒 Mon–Sat | 10 AM – 6:30 PM

🎓 Graduate | Exp: 6–10 Years

💼 Key Responsibilities:

🔹 Acquire new clients & drive corporate insurance sales

🔹 Cross-sell Health, Life, Liability & Property Insurance

🔹 Build & maintain strong client & insurer relationships

🔹 Lead & motivate team to achieve business goals

🔹 Ensure compliance, MIS reporting & renewals

💡 Must Have:

✔️ Insurance product knowledge

✔️ Strong client relationship & negotiation skills

✔️ Team leadership & communication skills

🌈 Perks:

💰 Competitive salary & incentives

🎯 Training & growth opportunities

🤝 Supportive, collaborative culture

🩺 Insurance coverage (GTL Policy)

At krid.ai, we are at the epicenter of this shift, building the future of AI from the ground up. Our journey is led by visionary co-founders with a combined 45 years of experience, including a Half Billion Dollars (₹4,000 Cr.) Silicon Valley exit and multiple US patents, and helping scale a US-based multinational’s global business by many multiples in 10 years.

We are not just creating a company; we are shaping the future and we invite you to be a part of this incredible leap.This is more than just another internship, it's your invitation to join the agentic AI revolution. This internship offers a global exposure working with global partners across our core markets in the US, Europe, and India.

We are currently hiring for Agentic AI Intern at krid.ai for a duration of 6 months: https://forms.gle/FEmJombeHxEKo8Rn7

We have attached the link to the application above, which serves as an extremely transparent communication method about stipend, work hours, work days, etc.

PPO will be released to interns on the basis of performance and requirement of the company.

• Listing & uploading catalogues & product on international eCommerce portals like Amazon, eBay, Shopify website etc.
• Monitor and optimize live listings and make suggestions to improve listing performance.
• Ensure products are accurately priced, described, photographed, always updated and in line with competitors.
• Engage in on-page optimization and off-page optimization
• Monitor all dispatches for orders placed through marketplaces.
• Strategizing for increasing online sales of the products.
• E-commerce payment reconciliation, Deals, Coupons, Reviews & Ratings, A+ Content, Catalogue improvement, Keyword Updation.
• Hands on knowledge with Amazon campaigns and other PPC advertising channels.
• Work within the budget allotted for the marketing campaign and other purchase
• Achieve position on the first page of popular search engines and marketplaces
• Maintaining ACOS percentage for the ads.
•  Increase organic search by timely updating the SEO of all the listings.
• Generation of Sales and Other Report (Weekly, Monthly) and provide analysis on each channel statistics for the Management.
• Responsible for the growth of the website store and assisting in execution of the website strategy.
• Conduct competitor keywords and backlinks analysis
• Create list of target SEO keywords for each product and work with content writer in editing existing and uploading new listings.
• Create a list of target websites and influencers for Affiliate marketing and guest blogging opportunities. Follow up with those targets on all channels of communication and recruit them.
• Responsible for ideating offers, events, promotions for Affiliate partners for maximum revenue generation
• Consistently keep creating backlinks through other available resources.
• Design automated Email strategy and work with the team in designing those emails.
• Formulate, execute and analyze Facebook and Google Ad campaigns.
• Analyze Google analytics and search console pages and recommend updates to website.
• Customer Feedback & Review generation
• Responsible for implementation of daily action plans with the teams and continuously optimizing the plans.
• Ability to identify opportunity areas to grow the business.
• Responsible for managing the listings and orders on different e-commerce marketplace channels.

Required Skills:

• Bachelor’s Degree
• 1-3 years’ experience in E-commerce required.
• Should have a strong understanding of all SEO best practices such as SEO friendly site architecture, tags, coding, site speed optimization, link building & more.
• Basic HTML knowledge a plus.
• Experience with Facebook Ads, Google Ads and Google Analytic Suite.
• Excellent project management skills and ability to work within time constraints.
• Pro-active work ethic. Able to self-check work and take initiative. Detail-oriented.

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 32 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Must Have Skills: Digital products, Industry 4.0, RFP, Agile

WHAT MAKES YOU A GOOD FIT FOR THIS ROLE:

• Should have experience in Supply chain/Data analytics/IOT domains.

• Must have experience as a consultant in one or more of the following domains: manufacturing, light engineering industry, heavy engineering, automotive, chemical, food & beverages, consumer goods, agriculture.

• Good experience in implementing IoT use cases across Edge and Cloud by leveraging standard out of the box platforms or creating bespoke solutions.

• Candidate should be fluent in agile delivery model with experience in working with any of the agile product management tool, preferably JIRA.

• Ability to create an understanding of customer business and customer value chain to identify the AS-IS process and digital gaps and create a TO-BE process.

• Must have experience in creating digital products / software / digital platforms.

• Must have experience in conducting customer workshops and ability to engage with them to elicit their business requirements and product requirements.

• Must have experience as a product owner especially in – creating and championing customer and product vision, identifying and documenting customer needs, managing the product backlog, prioritizing the requirements, planning and creating roadmaps for MVP.

• Should have experience of creating responses to customer RFP and RFI proposals.

• Must have ability to make and effectively communicate decisions. The candidate should know how to disagree, how to address opposition/rejection, how to navigate the conflicts in multi stakeholder requirement and how to build consensus.

• Must have excellent written and verbal communication skills and demonstrated ability to work with a global team.

WHAT ARE YOUR RESPONSIBILITIES:

• Ensuring short term and long-term success of the account

• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings

• Interacting with other Center of Competence (CoE) architects and teams, and providing solutions from a software perspective

• Analyzing applications, both pre-production and post-production

• Participating in process studies or pre-sales process of responding to RFI, RFPs and proposals

• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs

• Quickly understanding the business issues and data challenges of client’s organization and industry

• Providing expertise on the systems capabilities/limitations as it relates to business goals

• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects

• Driving the implementation of technology and process solutions from concept to completion

• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle

• Good understanding of clients’ accounts, client database and business projects

• Conceptualizing and executing workshops internally and with customers on technology and business topics to identify new solution areas and use cases

• Effectively managing program(s) through development of robust schedules, change control, and risk mitigation

• Owning the health of the account on all key metrics (risk, scope, schedule, quality, resources, finance, and customer satisfaction)

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker

• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case

• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance

• Creating cost effective, scalable, agile processes that can cater to increased production across multiple business units
• Collaborating closely with the Designers, the Business Analyst(s) and the Merchandiser(s) for the same
• Ensuring that both the raw material and finished goods meet the quality benchmarks of the company (quality benchmarks and documentation will also be your accountability)
• Bringing in more robust quality measures to the entire production process - from procurement to finishing
• Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
• Motivating and upskilling the teams and ensuring smooth communication and collaboration at all times
• Ensuring that the suppliers are able to fulfill the fabric and raw material requirements on time and that there are no delays on their front because of capacity issues
• Ensuring that the internal infrastructure/ production capacities and capabilities and external capacities (supplier networks and their infrastructure) are ready to handle the forecasted production requirements (which is planned 365 days in advance)
• Constantly partnering with suppliers, local authorities and internal teams such as Technology, Finance, HR, Legal etc
• Ensuring that the processes and their interface with technology stays updated with changing times
• Submitting pricing proposals and production cost estimates
• Ensuring cost optimization and ensuring strong fiscal controls are in place across the production process
• Partnering closely with the leadership team and Finance to ensure that the production planned and executed is as per the business targets
• Driving a strong execution culture within the team so as to ensure that delivery is as per the production planned / launch plan
• Working closely with the legal team to ensure that all requisite paperwork/documentation safeguarding the company with new/old - vendors/suppliers/ fabricators against delays, quality defects etc are in place beforehand and retrospectively

Desired Candidate Profile

• MBA/ Masters in Supply Chain/ Planning/Production/ Operations
• Prior experience as an Operations lead for a manufacturing concern preferably in an ecommerce set up
• Experience in handling transitions (location as well as team transitions ) and setting up teams from scratch
• 12+ years of relevant experience (preferable)    

• Advanced knowledge of software and solution architecture
• High-level project management skills
• Ability to solve complex software system issues
• Well experienced with software design and web development
• Proficiency with JAVA, and strong front-end knowledge of HTML5, JSF, Angular, React
• Familiar or working experience with Apache Kafka working, Containers, Docker, Kubernetes
• Professional, precise communication skills
• Deep understanding of 'under the hood' knowledge of frameworks worked on
• Work experience in implementing Unit Tests
• Work experience in applying the best practices of Design, Architecture and Application
• development
• Extensive experience with HTML5, CSS3, XML and JSON
• Thorough understanding of Reactive Programming, RxJS framework, Databases, API,
• Implementing of Caching and RESTful services
• Troubleshooting design and performance flaws and system bottlenecks
• Conducting system performance tests
• Working experience in an Agile team, especially with SCRUM
• Good understanding of DevOps, CI/CD principles and practices to improve Software
  
  Quality & Efficiency
• Following Skills will be an added advantage
• Work experience with Cloud Services like AWS and Azure
• Familiar with common microservices patterns
• Service / API test – to test endpoints as thoroughly as possible
• End to End integration test systemFeb.2021 - Technical Manager Requirement

Behavioral Skill

• Should be a quick learner with a problem-solving mindset
• Attention to detail and follow-through to achieve good quality
• Ability to work effectively in a team
• Excellent written and verbal communication skill

• A graphic design qualification or similar
• Portfolio with design projects
• Proven work experience as a graphic designer
• Working experience with image design tools (e.g. Photoshop and Adobe Illustrator)
• A keen eye for visual details
• Aesthetic skills
• Ability to meet deadlines and collaborate with team members

We're looking for someone having 2-3 years of total work experience with strong managerial and leadership skills. The coordinator will be responsible for the overall direction, coordination, implementation, execution, control and completion of web and mobile development projects, ensuring consistency with company strategy, commitments and goals.

**Responsibilities**

• Ensure that all projects are delivered on-time, within the scope and within budget.
• Develop a detailed project plan to monitor and track progress.
• Drive mobile application product vision, strategy, and roadmap
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Supervise the development, bug-fixes and upgrades of web application projects.
• Keep your knowledge and the company’s products up to date with the latest web industry trends.
• Report problems and escalate to management as needed.
• Coordinate with developers to create and maintain a robust framework to support the applications.
• Create and maintain comprehensive project documentation.
• Plan and oversee the preparation and dissemination of project communications.
• Create learning opportunities within the development team through training, conferences, hands-on training and mentorship in projects.
• Oversee recruitment of new team members when required.
• Maintain and develop relationships with existing customers and reach out to potential customers for new business.
• Screen potential business deals by analyzing requirements, financials and market strategies.

    **Skills**

• Must have a good professional background in coding.
• Must have knowledge of Web, iOS and Android development technologies.
• Must have strong leadership and team management qualities.
• Must have strong management and organizational skills.
• Must have good analytical and troubleshooting skills with end-users / customers.
• Must have competitive intelligence.
• Must have excellent verbal and written communication skills.
• Must be resourceful, innovative, self-motivated, and confident in high-stress situations.

Perks and Benefits

The company provided meals, Medical Insurance and other perks.

You will be responsible for: 

• Owning the design and delivery of your code from cradle to grave.
• Peer reviewing your team mate’s code
• Being a key player in this client’s Digital Transformation – both implementing changes to existing APIs and developing new ones to integrate with the latest digital stack.
• Developing new and be-spoke features as well as working on large scale integrations 
• Working in an Agile Scrum environment where you will be challenged and motivated 
• Calling out risks if you spot them in a particular approach or design.

Qualifications

Skills Required:

• Technical design experience.
• Hands on Java development experience, in particular with Spring (minimum of 4 years)
• Knowledge of JavaScript and NodeJS is highly desirable
• You will have worked in an Agile Scrum environment and be comfortable with fast-paced Sprint Cycles
• Previous experience building web service API’s is key for this role – Apigee is the preferred technology
• Any experience with Microsoft Azure is a nice to have – this is the direction we are going

Additional skills we are looking for include:

• Spring Framework
• GIT
• Jenkins
• Maven
• Bash Scripting
• Oracle PL/SQL or any other SQL technologies
• Weblogic 12c or other container technologies
• Unit testing with Mockito
• Integration testing with FitNesse, Spock or similar