Customer Service Manager - International Logistics
at US Based Retail-tech platform
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Architectural Draftsman
Location: Andheri East, Mumbai
Industry: Real Estate
Work Experience: 3–5 Years
Working Days & Timings: 6 Days Working,10:00 AM – 6:00 PM
Qualification: Diploma / Degree in Architecture or Civil Drafting (preferred)
- Any other relevant qualification
- (Note: MBA is not mandatory for this role)
About the Company
This is a fast-growing and ambitious real estate organization operating across the Mumbai Metropolitan Region (MMR). The company is known for its strong market presence and innovative approach across multiple real estate segments.
Services Offered:
- Real Estate Development Management
- Asset Management
- E-Commerce
Job Profile
Position Overview
We are seeking a meticulous and detail-oriented Architectural Draftsman to join our dynamic design team. The role involves preparing, reviewing, and maintaining accurate architectural and allied drawings while ensuring consistency across all disciplines. The candidate will actively support site coordination, approvals, and documentation throughout the project lifecycle.
Key Roles & Responsibilities
- Maintain records of architectural, structural, MEP, landscape, and interior drawings
- Coordinate and cross-check structural and MEP drawings with architectural drawings
- Prepare sketch drawings for site clarifications and coordination
- Maintain records of GFC (Good for Construction) drawings
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- Prepare architectural drawings as instructed by the Architect
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Required Skills & Competencies
- Strong knowledge of architectural drafting standards
- Familiarity with real estate approval processes and documentation
- Good coordination skills with architects, consultants, and site teams
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Working Days
6 days working
Working Timings
10-6pm
#HiringAlert
We are looking "SAP Ariba Upstream/Downstream" for Reputed Client @ Permanent Role
Experience: 5+ Years
Skills :
•SAP Ariba Upstream/Downstream Module / experience in S4HANA implementation
•Good Knowledge and hands on experience in Ariba Sourcing Projects, RFX, Auctions, Contract Management, SLP
•Integration knowledge with multiple backend ERP systems for Master data objects replication.
•CIG integration knowledge will be added advantage.
•Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate to technical teams and executive leaders
•Ability to work independently and as a part of a team but also self-motivate
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•Experience in Config/ Organization and master data replication from ERP systems to Ariba.
Location : Remote
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
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We are currently looking for highly skilled and established Key account manager/ Customer Success Specialists, for a deep IP technology platform company.
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Develop new business through existing accounts by understanding the customer's business, identify and explore commercial opportunities with the accounts.
Build an incremental sales pipeline for financial services solutions.
Be a thought leader in the rapidly evolving and disruptive space of BFSI.
Regularly liaising with existing clients to identify new business opportunities.
Prepare plans, encompassing sales and pricing activities, to maximize opportunities and value for both parties.
Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.
Understand and clearly articulate CRMNEXT value proposition.
For this role you must have:
Experience in handling large enterprise accounts in domestic and international geographies
Experience of selling enterprise business applications to large banks
Experience in deepening client engagements and developing uncontested market space.
Critical thinking and strong decision-making abilities
Experience in devising Strategic Plans to expand sales and sales forecasting
Solution oriented and problem-solving skills Experience of proposal preparation, contract discussion and negotiation
You will have a dual role of a technology and business expert and help make decisions that will impact the business.
Excellent verbal and written communication skills
Prior experience of Customer facing role.
Good experience into CRM Sales/ Business development.
Strong expertise and passion for the banking and financial services vertical.
Qualifications
BE/BTech/ MSc IT/ MCA - With 60% throughout the academics.
At Prolifics, we are currently implementing multiple solutions on Tosca Automation and we are looking to hire talented Tosca Engineer for our development center in India. This position would be based out of location and is a permanent position.
If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!
Role & Responsibilities-
Job Title: Tosca Engineer
Primary skills: TOSCA
Location: HYD
Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc
- VB scripting related triaging which is used by TOSCA
- Hands on experience related to TOSCA connection with other Applications
- Hands on exp of desktop applications automations using TOSCA.
- AS1, AS2, certifications in Tosca.
Mandatory skills:
- Programming skills in Python, Robot framework, Selenium, Shell scripting
- Experience on L2/L3 protocols of VLAN/DHCP/LACP/IGMP/PPPoE.
- Should be familiar with device configuration protocols of CLI/NETCONF/SNMP.
- Experience in telecom technologies like DSLAM/GPON/G.fast/Next gen broadband technologies is highly recommended
- Knowledge on regression/performance/load/scale/stability test areas
- Hands on experience with Common industry equipment like Spirent test center/ixia/Abacus/Shenick(TeraVM)/N2X Traffic generators.
- Exposure to debug tools such as Wireshark/tcpdump.
Job Requirements:
- Knowledge on software Test cycle, test plan and test case creation
- Understanding of End to end test setup topology and debugging.
- Ability to perform System level Functional and Non-functional tests.
- Familiar with Manual test life cycle
- Designing and writing test automation scripts using automation frameworks
- Exposure to CI/CD pipe line implementation and maintenance using Jenkins, Groovy scripting
- Linux skills (system configuration and administration, containers, networking experience and d) such as sockets and database management
- Good debugging skills and knowledge on various debug tools
- Bug reporting/tracking and providing logs.
- Onboarding clients and ensure they understand how best to use the company platform.
- Understanding client hiring requirements and suggesting suitable candidates from the talent pool
- Sourcing candidates through a combination of channels such as company’s internal candidate database, headhunting, referrals, social media etc.
- Navigating the complete recruitment cycle for clients and maximizing hires.
- Managing the candidate status and communication in our applicant tracking system
- Developing sustainable relationships by being a main point of contact between key clients and internal teams
- Negotiating offers between candidates and clients to minimize dropouts
- Managing a team of Associate Account Managers to achieve team and company-wide targets
- Working with the Co-Founders directly to define an optimal hiring process for each client
What you need to have:
- Bachelor's degree in any field
- Great English communication both written and spoken
- Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
- Ability to pitch company to potential candidates in an engaging and persuasive manner
- The skill to shortlist candidates as per the desired requirements of the client
- Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
- A desire to work in a rapidly scaling startup
Android Development
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PythonAimed at building a massive parallel economy, This For That, is looking for highly driven engineers to build out a world class product. The product is in its early stages so there’s a lot to learn and build from scratch. You will get to work alongside seasoned business and marketing professionals and become part of the core engineering team.
Ideal skills:
1) 2-5 years of professional JavaScript development experience
2) Understanding of asynchronous programming and its quirks and workarounds
3) Comfortable working through the entire stack from the user interface through systems levels
4) Understanding accessibility and security compliance
5) Strong Logical and Analytical Skills
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9) Good understanding of NodeJS asynchronous runtime
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13) Experience with ElasticSearch/Solr
14) Experience working in a collaborative team environment
15) Ability to understand and analyse issues across multiple vendors and interfaces
16) Experience with NoSQL queries
17) Experience with AWS
18) Experience with Android Development
19) Experience in managing/mentoring small teams
In depth knowledge of all of the above is not mandatory but the nature of the work will involve learning and getting involved with all of the above. You would be working directly with key members of the management team to define and drive technical strategy.
Experience in the mobile space is mandatory. Please only apply if you have been part of building a mobile product. Since our product is mobile only, it is essential that you understand implications on the front end.
Perks:
1) Monthly salary paid at the beginning of the month
2) A highly motivating and open work environment
3) Great food from time to time (We are a team of big foodies!)
Freshers who wants to flair in Recruitment Industry and excel can do apply with good communication and Interpersonnel skills.
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Full Stack Developer - Averlon