Customer Service Manager - International Logistics

Position: Performance Marketing and CRM (Fashion/Luxury/Lifestyle) - female

Experience: 3-5 year

Location: Sector-54, Gurgaon

Industry” Luxury/Fashion/ Apparel

Key Responsibilities:

1. CRM & Customer Retention

·         Manage and segment customer data across Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and CRM platforms.

·         Execute email and WhatsApp campaigns — automation, A/B testing, personalization, and performance tracking.

·         Develop and manage loyalty, referral, and win-back programs to improve customer lifetime value (LTV).

·         Integrate and optimize AI Chatbots for personalized engagement and lead nurturing.

2. Performance Marketing (Meta, Google, YouTube)

·         Plan, execute, and optimize campaigns across Meta (Facebook/Instagram), Google Ads, and YouTube.

·         Collaborate with internal and external teams for audience segmentation, creative testing, UTM setup, and reporting.

·         Monitor and analyze KPIs including ROAS, CTR, CAC, and conversion rate, making data-backed optimization recommendations.

·         Test audience clusters for premium segmentation.

·         Align ad campaigns with CRM strategies to ensure consistent communication across channels.

3. Analytics & Reporting

·         Create integrated dashboards covering CRM and paid media performance.

·         Track key engagement metrics such as open rate, CTR, repeat purchase rate, and campaign ROI.

·         Provide insights to enhance customer journey mapping, funnel efficiency, and conversion pathways.

·         Present monthly performance summaries and improvement recommendations.

4. Cross-Functional Collaboration

·         Work with marketing, operations, and tech teams to synchronize CRM, automation, and digital marketing efforts.

·         Coordinate with agencies or vendors for campaign execution, data sync, and CRM tool integration.

·         Ensure brand consistency and premium positioning across all digital touchpoints.

Qualifications

·         Bachelor degree in Marketing, Business, or related field.

·         3–5 years of experience in CRM and/or Performance Marketing for premium or lifestyle brands.

·         Proficiency in CRM and automation tools (e.g., HubSpot, Brevo, Mailchimp, Zoho, Klaviyo).

·         Working knowledge of Meta Ads Manager, Google Ads, and YouTube Campaign Manager.

·         Strong analytical mindset; ability to interpret campaign data and make optimization decisions.

·         Experience with Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and email workflows and automations.

·         Excellent communication and coordination skills, with a premium brand sensibility.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dpt]com

Satish: 88O 27 49 743

The Sr. Consultant, Microsoft AI Solutions drives end-to-end delivery success for assigned Microsoft Copilot and AI solution components. This includes leading solution design activities within engagement scope, aligning stakeholders on requirements and implementation approach, developing delivery-ready artifacts, and executing configuration, integration, and deployment tasks. The role ensures solutions meet security, governance, and operational standards and supports go-live readiness, stabilization, and handoff to operations teams. 

This role will also support presales and technical deep-dive sessions (on an as-needed basis) with customers prior to the initiation of delivery engagements, focused on solution feasibility, technical validation, and delivery readiness.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Solution Envisioning and Business Alignment

• Lead and support AI solution envisioning activities with customers, including workshops, demonstrations, and technical deep-dive sessions.
• Translate business scenarios and use cases into conceptual solution designs - aligned to Microsoft AI products and services via Copilot, Azure, etc.
• Support technical feasibility and delivery readiness assessments prior to delivery initiation, validating platform fit, approach, and constraints.
• Facilitate alignment with customer stakeholders on solution scope, requirements, architecture approach, and success criteria.
• Develop conceptual designs and delivery-aligned solution definitions to guide successful implementation.

Solution Delivery and Execution

• Lead solution design activities within delivery engagements, translating approved concepts into functional and non-functional requirements.
• Configure, build, and implement Microsoft solutions through Microsoft Copilot, Copilot Studio, Power Platform, and supporting Azure services.
• Integrate Copilot solutions with Microsoft 365, Teams, Microsoft Foundry, and existing enterprise systems and workflows.
• Implement identity, security, governance, and access controls aligned to customer and organizational standards.
• Execute testing, validation, and troubleshooting to ensure solution quality and readiness for production use.
• Support deployment, go-live, and stabilization activities to ensure successful adoption.

Communication and Collaboration

• Ability to serve as the primary delivery lead for assigned solution components or workstreams within an engagement.
• Partner with solution architects and project managers to plan, execute, and track delivery milestones.
• Collaborate with customer technical and business teams to drive alignment, decision-making, and adoption throughout the engagement.
• Communicate delivery status, risks, and dependencies to internal and customer stakeholders.
• Support limited presales and technical deep-dive sessions (on an as-needed basis) to enable solution feasibility, technical validation, and delivery readiness.

Continuous Improvement and Delivery Excellence

• Develop and contribute to delivery artifacts including architecture workshop agendas, diagrams, configuration specifications, runbooks, deployment guides, and validation checklists.
• Capture, sanitize, and contribute reusable solution assets, patterns, and implementation guidance to internal repositories.
• Contribute feedback and lessons learned to improve delivery efficiency, consistency, and quality across similar engagements.
• Support initiatives focused on standardizing delivery approaches and accelerating future implementations.
• Stay current on Microsoft Copilot, Microsoft Foundry, and related platform updates to continuously improve delivery practices.

REQUIRED SKILLS AND EXPERIENCE:

·      Bachelor’s degree required; advanced degree or relevant certifications preferred.

·      8+ years of experience in consulting, enterprise architecture, or digital transformation with client-facing responsibilities.

·      Experience advising senior leaders on AI, Copilot, or cloud modernization initiatives.

·      Strong hands-on expertise with Microsoft Copilot and Copilot Studio.

·      Experience designing AI-enabled solutions / automations, or integrating with existing business processes leveraging Microsoft 365, Teams, and Azure services.

·      Strong understanding of Identity and Access Management design concepts for Microsoft Copilot and AI agents

·      Familiar with agent design patterns & data access patterns.

·      Familiar with Azure OpenAI, Azure AI Search, Logic Apps, Azure Functions, and integration architectures. Hands-on experience in integrating with one or more of these services through Copilot Studio is preferred.

·      Experience in leading and contributing to presales efforts including readiness assessments, envisioning workshops, and proposal development.

·      Microsoft certifications in Microsoft Copilot, Power Platform, Azure, and Microsoft AI are preferred.

·      Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.

·      Ability to approach customer requests with a proactive and consultative manner; listen to and understand user requests and needs, and effectively deliver.

·      Strong influencing skills to get things done and inspire business transformation.

·      Excellent oral, written communication, and presentation skills with an ability to present AI-related concepts to C-Level Executives and non-technical audiences.

·      Conflict negotiation and critical thinking skills and agility.

·      Ability to travel when needed.

We're looking for Node js developers with over 2+ years of experience and strong expertise in Javascript based development using Node js and Express. We are looking for cadidates who are go-getters and are leaning towards leadership positions. Candidates must have a proven history of building, scaling, optimising and securing 

We would prefer candidates who can join immediately or are currently serving their notice period.

Key Skills Required : 

• Work as part of a team developing applications and services using Agile development methods
• Contribute to team and organizational improvements in process and infrastructure
• Build customer-facing UI and back-end services for payment processing administration and management
• Code, teste and operate node.js based services
• Effectively use tools and ingenuity to identify and fix defects before they become a problem

• • Previous working experience as a Node.js Developer for 2  years
  • BE /B.Tech in computer science or similar relevant field
  • In depth knowledge of Node.js
  • Hands on experience with HTML, CSS, and AJAX
  • Development experience designing object oriented JavaScript and SVG
  • Applicable knowledge of web libraries and frameworks such as AngularJS, Polymer, and Closure
  • Familiarity with the whole web stack, including protocols and web server optimization techniques
  • Strong analytical skills and problem solving aptitude
  • Attention to details

Web Developer Intern Require At Web Farm House Chokha. Web Farm Fouse is a startup and growing It Company.  Interns learn to apply responsive design, collaborate with teams, and contribute to projects using various web technologies. Interns might also troubleshoot issues, fix bugs, and learn to optimize code. 

The primary purpose of this internship is to provide freshers with knowledge in web development. We conduct weekly communication classes to enhance communication skills. Additionally, special orientation classes covering topics such as customer satisfaction and work ethics. You will be given training on interview preparation. Our training method simulates the corporate training approach, where students report to their mentors. By the end of this internship, you will have a strong foundation in web development.

Job Requirements:

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

Job Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Manage complete client and internal operations

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

Selected intern's day-to-day responsibilities include:

1. Conducting market research and analysis to identify potential business opportunities

2. Creating and delivering presentations to potential clients and partners

3. Identifying and contacting potential clients and partners, and following up with leads

4. Assisting with creating sales collateral, such as brochures and presentation

5. Maintaining and updating customer and prospect databases, tracking key metrics, and reporting on performance

6. Staying current with industry trends and best practices, attending conferences and networking events, and sharing knowledge and insights with the team

7. Completing administrative tasks as needed, such as scheduling meetings, organizing files, and managing project timelines

• A strong work ethic and sense of commitment
• Responsible for end-to-end recruitment cycle i.e., sourcing qualified candidates to deploying selected candidates with the clients.
• Understanding & analyzing the requirement of the position based on client’s specifications.
• Experience in End-to-end recruitment: Sourcing to on boarding candidates.
• Sourcing of candidates via internet postings, networking, headhunting and internal Database.
• Ability to source resumes quickly and work on multiple positions simultaneously Thorough screening applications for identifying quality candidates.
• Sound knowledge on Sourcing Candidates thru RESDEX, Monster & various Job Sites.
• Excellent knowledge in Boolean function & usage of various job board database.
• Foster long-term relationships with candidates and clients
• Draft job descriptions push them through all talent acquisition channels and coordinate candidate sourcing with the same.
• Doing junior to middle level hiring for all verticals.
• Review applicants to verify if position requirements are met.
• Format resumes meeting client expectations.
• Telephonic Screening of the profiles checking for Technical Fitment, Behavioral Fitment, Stability etc.
• Utilize your innovative and effective convincing and negotiation skills to impress and attract top talent.
• Follow up with candidates and client and maintain records of progress.
• Craft and send personalized recruiting emails with current job openings to passive candidates.
• Keep up to date with new technological trends and products
• You need to be comfortable being an individual contributor and working in an ambiguous, chaotic and fast paced work environment.
• Strong decision-making skills
• Experience in end-to-end recruitment Quick learner and a passion for bridging talent with opportunity

Minimum qualifications -

• Bachelor’s degree
• Telephonic Skills
• Interviewing & Negotiation skills
• Excellent interpersonal communication skills
• Excellent English Communication Written & Verbal, with very good E-Mail writing skills & etiquette.
• Professionalism
• Strong social aptitude and ability to build relationships
• Technical knowledge to be able to talk to job prospects and understand qualifications