
Customer Service Manager - International Logistics
at US Based Retail-tech platform
Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.
The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.
As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.
What you will do:
- Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
- Achieving a 2 hour response time during business hours
- Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
- Retaining star performers
- Managing out underperformers
- Managing all the logistics issues and maintaining the SLA
- Daily reporting on the performance of carrier
- Scheduling and managing shifts
- Managing training, invoices and materials for new hires
- Making recommendations on full-time offers post-training period
- Monitoring customer and internal customer question queue
- Answering customer emails a week to maintain a close understanding of customer issues
- Stepping in as full-time CS representative when needed
- Responding to escalations across the customer care team with availability at all hours
- Reporting weekly metrics to management
- Editing and create macros, tags and rules to improve data capture and response time
- Liaising with vendors and returns warehouse as needed
- Creating and executing communication plan during any issue affecting large sets of customers
- Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact
Desired Candidate Profile
What you need to have:- BA/ BSc degree or relevant experience (e.g. Logistics industry or Apparel Industry)
- 3-5+ years of experience as Logistics CSS Manager
- A focus on execution, problem-solving, improving processes and brand enhancement
- High curiosity
- Openness to considering new perspectives

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KEY RESPONSIBILITIES
• Set up and manage advertising accounts across Google Ads, Meta (Facebook & Instagram), LinkedIn, and other platforms.
• Plan, build, launch, and manage campaigns end to end across all platforms.
• Create and manage audiences — including custom, lookalike, and retargeting audiences.
• Set up conversion tracking and events (GA4, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag) and ensure they fire correctly on the website.
• Set up and manage forms, lead capture, and landing-page conversions.
• Manage budgets, bidding strategies, and pacing across channels.
• Write and test ad copy, coordinate with design on creatives, and run A/B tests.
• Monitor performance daily and optimize for CTR, CPC, CPA, ROAS, and conversion rate.
• Build and present clear performance reports and dashboards with actionable insights across all platforms.
• Stay current with platform updates, ad policies, and industry best practices.
REQUIRED SKILLS & QUALIFICATIONS
3–5 years of hands-on performance / paid media experience.
• Proven experience setting up and managing Google Ads, Meta Ads, and LinkedIn Ads accounts with real budgets and results.
• Strong command of campaign planning, execution, and reporting across platforms.
• Experience creating and managing audiences (custom, lookalike, retargeting).
• Solid knowledge of conversion tracking setup and how it connects to websites and forms (GA4, GTM, Meta Pixel, LinkedIn Insight Tag).
• Understanding of key metrics (CTR, CPC, CPA, ROAS, CAC) and the full marketing funnel.
• Comfortable working with data, reporting, and turning numbers into decisions.
• Strong analytical and communication skills.
Job Details
- Job Title: Sales Account Executive (US Market)
- Industry: SaaS Industry
- Function - Sales/Business Development
- Experience Required: 4-6 years
- Work Mode: HYBRID
- Working Day: 5
- Job Location: Bangalore
Required Skills: B2B SaaS / Cybersecurity Sales, Outbound & Pipeline Ownership, Revenue & Quota Management, US Enterprise Sales, High Ownership Mindset
Criteria:
- Candidate must have prior experience in B2B SaaS or Cybersecurity.
- Candidate must have a minimum of 3+ years of experience selling to the US market.
- Candidate must have a proven track record of closing mid-market and enterprise-level deals in a SaaS environment.
- Candidate must have experience managing and achieving $300K–$500K annual revenue targets.
- Candidate must have strong exposure to the full sales cycle, with emphasis on outbound acquisition and pipeline ownership.
- Candidate must be a high-agency, self-driven operator with consistent quota attainment.
- Candidate should not have any employment gap longer than 3 months
Job Description
The Opportunity: -
The Sales team at company is one of the most dynamic and high-impact teams in the organization. You will engage directly with CXOs and senior leaders of global enterprises and own large, complex, high-value sales cycles.
This role offers you the opportunity to build, own, and scale revenue, grow professionally, and work closely with leadership while helping company scale globally.
Who We’re Looking For: -
Experience & Profile
- 4–5 years of experience in end-to-end enterprise sales in a B2B SaaS or IT company
- Prior experience selling cybersecurity solutions is a strong plus
- Proven ability to build and manage a strong enterprise pipeline
- Comfortable owning outbound pipeline generation in addition to inbound
- Strategic thinker who can also execute with speed and discipline
- Highly proactive, coachable, and growth-oriented mindset
Key Responsibilities: -
- Own the full sales lifecycle — from prospecting and discovery to demos, proposals, negotiations, and closure
- Build trusted advisor relationships with enterprise stakeholders and executive sponsors
- Understand client needs deeply and convert them into high-value enterprise contracts
- Work cross-functionally with marketing, product, delivery, and finance teams to ensure customer success
- Track competitors and market trends to refine sales and go-to-market strategies
- Consistently exceed revenue targets while delivering an excellent customer experience
Required Skills & Competencies: -
- Strong experience in requirement gathering, writing SOWs, handling RFI/RFPs, and commercial proposals
- Solid understanding of enterprise sales frameworks like BANT, MEDDICC, MEDDPICC
- Experience with outbound and proactive pipeline generation
- Proficient with CRMs like HubSpot or Salesforce and strong CRM hygiene
- Excellent communication, negotiation, presentation, and stakeholder management skills
- Comfortable working in shifts when required
Why Join Company: -
- High Ownership & Impact: You will own meaningful problems and drive real business outcomes
- Competitive Pay + Equity: We offer market-aligned salaries and ESOPs for top performers
- Holistic Growth: Continuous learning, structured enablement, and leadership exposure
- Transparency & Culture: Open communication, fast feedback loops, and a strong ownership culture
- Well-being: Health insurance up to ₹5L for you and your family (including parents) + Cult Fit membership
Job Title: Business Development Associate / Sr.BDA🌟
Domain: EdTech Sales 💻
Location: Gurgaon - Onsite 📍
Salary: ₹7LPA - ₹8.4LPA💰 : BDA
🌟 Role Overview:
We are looking for a dynamic Business Development Associate (BDA) to join our fast-growing team! 🚀 As a BDA, you will play a key role in driving our sales efforts by connecting with prospective students, understanding their career goals, and guiding them on how we can help them achieve success in the tech industry. 💡 You’ll be responsible for qualifying leads, nurturing relationships, and closing deals to meet and exceed sales targets. Your role will directly contribute to our mission of shaping the future of tech professionals in India! 🌍
🔑 Key Responsibilities:
- Client Engagement: Start conversations with potential students, understand their career aspirations, and offer personalized advice on how our programs can help them succeed in the tech industry. 🗣️
- Lead Qualification: Evaluate prospects' goals and align them with our offerings to ensure a strong fit. 🔍
- Follow-up & Nurturing: Regularly follow up with potential clients, maintain engagement, and highlight the unique value we can offer in their career journey. 💬
- Sales Achievement: Strive to meet and exceed individual and team sales targets through a proactive and results-driven approach. 🏅
- Product Knowledge: Stay updated on our program offerings and continuously improve your knowledge to provide expert guidance to prospective students. 📚
📋 Requirements:
- Experience: Fresher with an interest in sales or business development. 🎯
- Education: Bachelor’s degree in any stream. Preferred: B.Tech, MCA, BCA, MBA, M.Tech. 🎓
Skills:
- Strong verbal and written communication skills in English. 📝
- Excellent customer engagement skills, focused on relationship-building. 🤝
- Passion for sales and achieving targets. 💪
- Ability to explain complex ideas in a simple, engaging manner. 💡
- Technical Knowledge: Basic understanding of LeadSquared (LSQ) CRM or other CRM tools is a plus. 📊
🌟 Preferred Skills:
- Prior experience in K12+ EdTech Sales or the education domain. 🏫
- Familiarity with tech products and services. 💻
- Experience handling sales with a ticket size of ₹50,000 or higher. 💸
🎁 Perks & Benefits:
- Competitive Salary: Best in the industry with performance-based incentives. 💰
- Health Insurance: Comprehensive coverage for employees. 🏥
- Cell Phone & Internet Reimbursement: Stay connected while working. 📱💻
- Life Insurance & Paid Sick Leave: For peace of mind and well-being. ❤️
- Provident Fund: Secure your future with savings for retirement. 📈
- Commission Pay: Earn additional commissions based on sales performance. 🎉
Bonus Structure:
Performance Bonus based on monthly targets. 📅
Quarterly & Yearly Bonuses for exceeding sales goals. 🎯
🕒 Work Schedule:
Working Days: Wednesday to Sunday (Fixed Monday & Tuesday off) 📅
Shift Timings: 12 PM - 9 PM ⏰
Work Type: Full-time, On-site 🏢
Web Designers/ WordPress Designers
Position to apply - Web Designers/ WordPress Designers
Requirements and skills
• Prior work experience of designing website
WORDPRESS & PLUGIN (MUST KNOWN)
HTML,CSS (PREFERABLE ALONG WITH WORDPRESS AND PLUGIN)
PHOTOSHOP
FRONT END DEVELOPMENT (PREFERABLE DEBUGGING,BACK END)
• Must have proficiency in backend
• Should have the ability to convert customer’s ideas and thoughts to reality
• Creating visually attractive designs for website
• Proper understanding of coding practices
Job Type - Full-time (WORK FROM OFFICE)
Working Days - Monday to Saturday
EXP-- MINIMUM 1 YEARS
highly skilled resources, effectively managing candidate relationships, and selling as an employer of choice – all to ensure the right talent is available when needed.
● Handle recruitment activities from gathering the role’s responsibilities, sourcing, screening, interviews, offers, and following up until the candidate joins.
● Articulate, in writing, a plan with deliverables, timelines and a formal tracking process/reporting/metrics.
● Manage customer/partner expectations through a deep understanding of business.
● Work with hiring managers to understand immediate and future requirements in business units to regulate direction of efforts.
● Interview candidates within the framework of the position specification.Possess validated ability to screen, interview and prepare an ideal candidate within an appropriate and consistent timeline.
● Focus on effective networking methods to reach the greatest number of potential candidates through internet sourcing, direct mailing, LinkedIn, industry leads & sources, key contacts, portals, etc.
● Ability to understand how to recruit passive candidates and possess the mentality to "profile people and gauge chemistry of candidates for fit and understand their motivation" rather than simply selling a role.
● Experience in handling salary mapping, offer negotiation and follow up with the candidates.
● Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits
within mission to deliver the highest quality results to our users.
● Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of
talent.
● Challenge the validity of given procedures and processes with the intent to enhance and improve.
● Responsible for fulfillment of hiring requirements which will involve Sourcing screening and scheduling.
● Manage Reporting and Analytics
● Responsible for managing/driving key recruitment metrics
● Client Management
About the Role
As a result of our rapid growth, we are looking for a Java Backend Engineer to join our existing Cloud Engineering team and take the lead in the design and development of several key initiatives of our existing Miko3 product line as well as our new product development initiatives.
Responsibilities
- Designing, developing and maintaining core system features, services and engines
- Collaborating with a cross functional team of the backend, Mobile application, AI, signal processing, robotics Engineers, Design, Content, and Linguistic Team to realize the requirements of a conversational social robotics platform which includes investigate design approaches, prototype new technology, and evaluate technical feasibility
- Ensure the developed backend infrastructure is optimized for scale and responsiveness
- Ensure best practices in design, development, security, monitoring, logging, and DevOps adhere to the execution of the project.
- Introducing new ideas, products, features by keeping track of the latest developments and industry trends
- Operating in an Agile/Scrum environment to deliver high quality software against aggressive schedules
Requirements
- Proficiency in distributed application development lifecycle (concepts of authentication/authorization, security, session management, load balancing, API gateway), programming techniques and tools (application of tested, proven development paradigms)
- Proficiency in working on Linux based Operating system.
- Proficiency in at least one server-side programming language like Java. Additional languages like Python and PHP are a plus
- Proficiency in at least one server-side framework like Servlets, Spring, java spark (Java).
- Proficient in using ORM/Data access frameworks like Hibernate,JPA with spring or other server-side frameworks.
- Proficiency in at least one data serialization framework: Apache Thrift, Google ProtoBuffs, Apache Avro,Google Json,JackSon etc.
- Proficiency in at least one of inter process communication frameworks WebSocket's, RPC, message queues, custom HTTP libraries/frameworks ( kryonet, RxJava ), etc.
- Proficiency in multithreaded programming and Concurrency concepts (Threads, Thread Pools, Futures, asynchronous programming).
- Experience defining system architectures and exploring technical feasibility tradeoffs (architecture, design patterns, reliability and scaling)
- Experience developing cloud software services and an understanding of design for scalability, performance and reliability
- Good understanding of networking and communication protocols, and proficiency in identification CPU, memory & I/O bottlenecks, solve read & write-heavy workloads.
- Proficiency is concepts of monolithic and microservice architectural paradigms.
- Proficiency in working on at least one of cloud hosting platforms like Amazon AWS, Google Cloud, Azure etc.
- Proficiency in at least one of database SQL, NO-SQL, Graph databases like MySQL, MongoDB, Orientdb
- Proficiency in at least one of testing frameworks or tools JMeter, Locusts, Taurus
- Proficiency in at least one RPC communication framework: Apache Thrift, GRPC is an added plus
- Proficiency in asynchronous libraries (RxJava), frameworks (Akka),Play,Vertx is an added plus
- Proficiency in functional programming ( Scala ) languages is an added plus
- Proficiency in working with NoSQL/graph databases is an added plus
- Proficient understanding of code versioning tools, such as Git is an added plus
- Working Knowledge of tools for server, application metrics logging and monitoring and is a plus Monit, ELK, graylog is an added plus
- Working Knowledge of DevOps containerization utilities like Ansible, Salt, Puppet is an added plus
- Working Knowledge of DevOps containerization technologies like Docker, LXD is an added plus
- Working Knowledge of container orchestration platform like Kubernetes is an added plus
Responsible of Monitoring Team members’ daily activity
Responsible for Manage the team, fix performance metrics and periodical performance review
Responsible for Effectively handle employee grievances and communicate
Excellent English communication skills- The ability to communicate effectively is a core skill required to be a successful recruiter.
Responsible for handling IT requirements from US based clients.
Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.
Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.
Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.
Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.
Responsible for achieving a good conversion ratio of submittals into interview and placement.
Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.
Must be having capability to work with a team or individually.
Maintain close contact with candidates/Vendors/ recruiters/offshore team.
Publish progress report to management every week.
Updated about technologies of the Client requirements and knowledge of current IT trends.
ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortless manage all aspects of running large complexes seamlessly.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
The primary responsibility of this role is to design, develop, and maintain applications individually as well as work in a group. Should work as per the defined project priorities and project schedules and ensure to complete the assigned projects within allotted timelines and develop process improvements to improve system quality and efficiency.
Responsibilities:
- Should design, develop, and maintain applications individually as well as work in a group.
- Should maintain quality and security of the assigned development tasks applying the best design and development guidelines as defined in the project.
- Should work as per the defined project priorities and project schedules and ensure to complete the assigned projects within allotted timelines.
- Must adhere to agile methodologies and the project management followed in the project
- Assist in technical and project risk management and participate in mitigation activities.
- Interact with the team for the day to day development tasks and hurdles.
Must Have:
- Expertise in Objective-C programming language.
- Experience in Swift programming.
- Expertise in Cocoa Touch frameworks.
- Expertise in developing iOS applications.
- Very good experience in designing applications with best suited Design patterns.
- Should have a strong knowledge and experience in using SOLID principles.
- Good knowledge in socket programming, device communication.
- Good knowledge in debugging and optimization tools like Instruments.
- Good knowledge in Push Notifications.
- Good knowledge in generating ipa using different provisioning profiles
- Knowledge in pushing apps to AppStore.
- Knowledge in writing unit test cases.
- Good knowledge in iOS human interface guidelines and coding standards.
- Should have a very good experience in technically mentoring the team and assisting the team when required.
- Very Strong communication Skills and interpersonal skills
- Experience in working in projects run as per Agile Methodology.
- Must have very good analytical abilities and problem solving capabilities.
- 1 year of software development experience
Good to have:
- Good knowledge in Bluetooth programming.
- Good to have knowledge in Audio domain and related frameworks.
- Good to have knowledge in Database tools like Coredata Desired Tools Experiences
- Xcode IDE, Instruments.
- Experience in using client apps for version controlling systems like bitbucket.
- Experience in using UX/UI tools like Figma.
- Experience in Version controlling System (SVN, Github).
- Experience in Bug Tracking System (JIRA, QC etc..)
Java
Mandatory:
- Strong expertize in Java/J2EE(4-7 years of experience)
- Strong expertize in Microservices, SpringBoot
- Java including multithreading and concurrency
Preferred skills :
- Experience in Virtualization, SDN, NFV, Yang, Netconf
- Good Knowledge on Networking
- Multithreading and concurrency
Job description
Our client is a specialty pharmacy service business model that enables essential interactions between patients, prescribers, payors, and pharma on behalf of independent retail pharmacies (IRPs).
Do not apply if: • Not having Experience in JAVA, PostgreSQL, Angular
Position Summary: Software Engineer Full Stack Software Engineer will be a part of the core development team working closely with various stakeholders to implement functionality, to our business success. This role will drive excellence through the design, development, deployment, and maintenance of complex software applications by leveraging agile software development practices. Software Engineer will work with Java/Spring technologies to build scalable applications with great user experience.
Technical Skills: • Experience with Core Java, J2EE, Spring, Hibernate, HTML/HTML5, JavaScript, Jquery,Web Services, Micro services. • Understand and use Messaging Based Servicestechniques. • Working knowledge with PostgreSQL or similar SQLDatabases. • Working knowledge with AngularJS. • Strong knowledge in Object Oriented Concepts with Core Java. • Good understanding and practical experience with Enterprise Java Concepts and Methodologies. • Good understanding of software development process in an agile environment. • Excellent problem solving and troubleshooting skills. • Solid coding practices including documentation, code reviews and unittesting. • Knowledge of MongoDB and Junit will be an addedadvantage. • Experience with AWS infrastructure, e.g. S3, EC2, database services(RDS) will be an added advantage. • Contribute to Production Support and debugging across the platform while working with other software engineers. • Strong experience with Application server development - Service layer patterns using Spring.
Thanks
Anamika










