JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Shubham Vishwakarma
Full Stack Developer - Averlon
About SunEdison Infrastructure
About
Connect with the team
Company social profiles
Similar jobs
Java• Expertise in OOPS and coding practices and exposure to TDD
• Should be able to define deployment roadmap and requirements for DevOps implementation.
• Versatile in choosing appropriate tools and frameworks for the Core and advance java development procedures.
• Good in Spring Boot and latest java methodologies to suggest best practices and proven solutions to the business.
• Expert in service oriented solutions and micro services architecture (REST). Should have been a part of monolithic to micro services rearchitecture.
• Exposure towards No-Sql databases such as Cassandra or Mongo DB.
US IT Recruiter
Location: Trichy, Tamil Nadu (Onsite)
Company: VDart Inc.
Experience: 3 – 5 Years
Employment Type: Full-Time
About VDart Inc.
VDart Inc. is a global IT staffing and solutions company with a strong presence in the United States and India. We partner with Fortune 500 clients and deliver talent across various domains and emerging technologies. We’re currently expanding our recruitment team and are looking for experienced US IT Recruiters to join our Trichy office.
Key Responsibilities
· Manage the complete recruitment life cycle for contract, contract-to-hire, and permanent roles in the US IT space.
· Source candidates from job portals (Dice, Monster, CareerBuilder), LinkedIn, internal databases, and references.
· Screen and qualify candidates based on job requirements, technical skills, and cultural fit.
· Coordinate interviews, negotiate pay rates, and close offers with candidates.
· Work with Account Managers to understand client requirements and deliver within deadlines.
· Maintain ATS records, update candidate pipeline, and ensure compliance with recruitment standards.
Required Skills & Experience
· 3 to 5 years of proven experience in US IT Recruitment.
· Strong knowledge of W2, C2C, and 1099 hiring models.
· Hands-on experience with sourcing tools like Dice, Monster, and LinkedIn Recruiter.
· Familiarity with VMS portals such as Beeline, Fieldglass, IQNavigator is a plus.
· Excellent communication, negotiation, and interpersonal skills.
· Willingness to work in a fast-paced, result-driven environment at our Trichy office.
Main responsibilities and duties:
Reviews deals on Salesforce with a commercial mindset and assesses the strength and
revenue potential of the deal.
Has a good understanding of deal structures, and key KPIs e.g. discount, fee etc and uses this
knowledge to suggest improvements to submitted deals in order to maximise potential
profit.
Works closely with the Merchandiser to ensure deals on-site are bringing in incremental
sales and aren’t cannibalising other deals.
Provides relevant focus to the sales team to improve quality of deal submissions.
Prioritises approved deals on the copy board, ensuring deals are written in priority order,
ensuring deals launch in time for key selling periods.
Schedules launch date of deals.
Identifies top deals that require a more in-depth write-up from the copy team and ensures
these are written in a timely manner.
Technical Skills required:
BCom/BBA/MBA Degree or previous experience in a relevant sector
Proficiency in Microsoft tools (e.g. excel)
Ability to analyse data sets in order to arrive at logical conclusions
Experience in tools such as SQL and Power Bi useful but not essential
Soft Skills required:
Ability to prioritise and multitask, responding to ad-hoc data requests whilst taking care of
ongoing tasks / projects
Ability to work with people with a variety of styles and working cultures
Analytical mindset
Attention to detail
Strong communication
Commercial Acumen
- Drive and own sales and revenue targets from ecommerce operations for the brand marketing campaign on marketplaces and offer management
- Monitor, measure and maintain reports on performance to drive attainment of defined objectives by optimisation
- Plan and execute promotional schemes and campaigns to maximise growth
- Providing insights into latest consumer and shopping trends to identify assortment gaps & selection and plan effective branding strategies Performance marketing Inventory management Catalogue mapping ,listing
- Plan the AOP business closely with the customer and the internal teams – to help deliver the toplines at a quarterly and annual level
- Keep track of all the health and hygiene measure – Stock holding of the e-tailers in terms of the number of days as well as the quality of the stock, ensure correct PO execution, track and ensure availability of our SKUs Work on monthly offtake plan for all brands – tracking the same periodically and ensuring the right inputs are planned both on-platform and off-platform to drive business
- Manage the e-tailer PnL and ensure that we keep a close track on the profitability of the account and keep a check on the promotional expense
- Opening new platforms for the brand
- 3-4 years of handling ecommerce platforms - Amazon Flipkart,Big Basket
Humancloud Technologies is a leading digital technology and innovation partner
transforming businesses across the globe through its services and solutions.
We believe in helping our businesses stay ahead of the curve by enabling them to
leverage the new-age technology services of Blockchain, IoT, Cloud and Experience
Design. We, at Humancloud, have nurtured ideas from validation to production
and shaped them into scalable businesses.
An experienced IIT Delhi alumni leadership coupled with a team of talented and
supportive peers look forward to your onboarding.
Roles and Responsibilities:
You will be the leader of a team of high-performing individuals who own the entire product lifecycle from strategy to evaluation.
Guide the team in achieving both individual and collective goals.
Create and manage a process that drives toward a scalable product portfolio that will in turn drive the organization’s product profitability.
Guide the team to transform the product ideas into actionable concepts aligned with the business objectives within scope and budget.
Brainstorming for new initiatives and roadmaps, keeping an eye on the market, the customers, new opportunities and the business cases for new product opportunities.
Develop and monitor data-driven analytics for project reporting and status checks.
Prepare and maintain the RAID register and include it in planning as appropriate.
Keep all the stakeholders updated on project progress and risks if any
Initiate continuous improvements (CI) within project teams.
As and when necessary, deep dive with code reviews and RCA.
Desired Qualification and Experience :
Able to manage projects in technologies such as Angular, JAVA, J2EE, Microservices .NET, SQL Server, Microsoft SSIS, SSRS, and ETL with hands-on in one or more technologies.
Experience in automation and system integration.
Understand products and working of the commerce ecosystem in depth, have a good understanding of funnels, sprint & agile ways of working, PRDs & wireframes.
Align with Agile methodology and collaborate with the development team and business users.
Able to demonstrate & present the necessary reports and achievements.
Are comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans
Engage with global stakeholders from a project delivery perspective and drive the project suavely.
Establish relevant policies, processes and procedures, and monitor compliance.
Why Join Us:
Are you inquisitive? Are you someone who believes in facing the odds with the
determination to drive ideas forward? Then, Humancloud Technologies is the place
for you.
At Humancloud Technologies, we are committed to fostering a culture of innovation,
integrity, passion, courage and empathy. We believe in human potential and the
numerous ways it can serve humanity through adopting technology. If you share a
similar belief, then we welcome you to join us.
For Further Information:
Visit our website: http://www.humancloud.co.in/" target="_blank">www.humancloud.co.in
Follow us on social media: LinkedIn
You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App help students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond.
This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU’s personalised learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you an exposure to the best of inside-sales and direct-sales. Please download the BYJU’s Learning App to understand the magic of the BYJU’s courses which has been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!
Requirements
-
Previous work experience in Web3 Product Design
-
Or experience in software design
Responsibilities
Hiring Process
-
Application Review
-
Introductory Interview
-
Technical Interview
-
Offer Letter
Swift
Objective C
iOS App DevelopmentFancall is an app company that allows YouTubers to connect with their fans on a one to one basis. Fancall is a startup company based in Ahmedabad, Gujarat. We are looking for team members who are passionate about the industry and are ready to learn, share their expertise and think outside the box when needed. We at fancall are trying to do what no one else has done before, everyday. Our mission is to change how we communicate with influencers forever.
We are looking for a Swift Developer to join our team! As a Swift Developer you will be responsible for the development and maintenance of applications aimed towards iOS and OS X. You will oversee development of applications and their integration with back-end services.
Swift Developer duties and responsibilities:
Plan, design, and implement applications for iOS and OS X
Monitor the performance, quality, and responsiveness of the company's applications
Work with the rest of the team to define, design, and develop new features
Identify process bottlenecks
Find and fix bugs in a timely manner
Suggest an improvement for the current processes
Swift Developer requirements and qualifications
Proficiency in Swift
3+ years of experience as a Swift Developer
Experience with embedded databases
Knowledge of APIs to connect to back-end services
Understanding of UI design and a user-oriented focus
Understanding of Apple’s design principles and interface guidelines
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
Job Type: Full-time
Salary: ₹360,000.00 - ₹600,000.00 per year
- Rain-maker who understands the challenges faced by the customer and how Salesforce
Customer Success Platform can help
- Identifying and creating new qualified sales opportunities from leads from India-based
customers.
- Achieving monthly quota of qualified opportunities.
- Engaging with customers via telephone and email to analyze their needs.
- Profiling the account and overcoming prospect objections to generate quality opportunities for the Account Executive team.
- Collaborating with Marketing and sales on lead quality and conversion.
- As this is the first point of contact with the customers, conduct business dealings in a
professional and proactive manner.
- Become a trusted resource for internal and external contacts.
- “Multi-channel” follow-up – help uncover new deals and nurture existing opportunities.
- Maintaining active communication with leads by sending monthly targeted materials.
Required Skills/Experience:
- Bachelor’s Degree.
- Fluency in English required.
- 3-6 years of business experience (software sales a plus).
- Team player and ability to work in a high energy sales environment.
- Excellent communication skills – verbal and written.
- Highly motivated and ambitious.
- Strong desire to work in sales.
- Passion to grow into a sales role.
Leadership
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon