JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Shubham Vishwakarma
Full Stack Developer - Averlon
About SunEdison Infrastructure
About
Connect with the team
Company social profiles
Similar jobs
PHP
NodeJS (Node.js)CORE PHP (ERP/ CRM / HRMS EXPERTISE)
Looking for smart candidates who are highly resourceful and innovative in Developing ERP Applications
Must have, working experience in ERP Applications like Finance, Examinations, Fees, Admission, LMS, Lead generation, HR with Leave, and Payroll Management.
JOB REQUIREMENTS
- MIN 4-6 years of experience in CORE PHP,LARAVEL & NODEJS
- Automating the system processes and developing the software products.
- Must be passionate to develop applications in PHP/MY SQL.
- Proficient in ajax ERP product development, PHP, MYSQL, database design, life cycle.
- Should be a quick learner and hardworking
JOB RESPONSIBILITY
- Build, identify and refactor quality features.
- Work productively with the team and feedback as required.
- Involve in a complete System Development Life Cycle.
- Developing ERP Applications and Software Products using Core Object-Oriented using PHP,MYSQL, AJAX, Angular 5
- Establish priorities, set objectives, and provide guidance.
- Align properly with the product owners and managers
- Contribute to developing an amazing team.
INTERVIEW PROCESS
Round 1
1. Introduction
2. MySQL-based questions
Round 2
Technical Round Details:
- We'll share an assignment during the Zoom meeting.
- You'll have 2-3 hours to complete the task based on the provided instructions and documents.
- After completion, our technical team will review your work.
QUALIFICATION
- B.Tech / B.E. Computers OR Diploma
WHATS' IN IT FOR YOU
We offer competitive salaries based on prevailing market rates. In addition to your introductory package, you can expect to receive the following benefits:
- Permanent WFH
- Learning and development opportunities
- PF benefits over and above the salaries
Benefit-Permanently Work from Home
Job Type: Full-time
Pay: 3LPA-6LPA Depend On Experience
Schedule:
- Day Shift (MONDAY-SATURDAY WORKING)
- Fluency in Hindi is Mandatory
- SCREEN SHARING IS MANDATORY DURING WORKING HOURS
Hiring Female Talent Acquisition Executive
Immediate Joiner
Job Location : 2nd Floor, A-128, A Block, Sector 63, Noida, Uttar Pradesh 201309,Neareat Sec 62 Metro Station
Working Days - Monday to Friday (10 am to 7 pm)
Work Experience : 2-4 years
Salary : Fixed plus incentives
Qualification: MBA (HR)
Good communication skills
Roles and Responsibilities :
- Experience in sourcing candidates for various roles (e.g., SEO Manager, SEO Project Manager, IT PM, Content Writer, ).
- Well aware with Naukri,Linkedin and other job portals.
- Coordination with the candidate till the date of joining.
- Proven ability to manage multiple recruiting priorities in a fast-paced environment.
- Screen resumes, conduct initial phone interviews, and coordinate in-person or virtual interviews with hiring teams.
- Manage the full recruitment cycle, from job posting creation to candidate sourcing, interviews, offer negotiation
Roles and Responsibilities:
- Assist in daily accounting operations (entries, invoicing, reconciliations)
- Support preparation of monthly financial statements
- Help manage accounts receivable and payable
- Manage invoices, vendor payments, and petty cash.
- Assist with GST, TDS, and other tax filings
- Coordinate with internal teams for budget tracking
WHAT WILL YOU NEED TO SUCCEED?
- Pursuing or recently completed B.Com / M.Com / MBA (Finance)
- Familiarity with accounting tools like Tally (preferred)
- Strong Excel skills – must know VLOOKUP, Pivot Tables, SUMIF, Filters, etc.
- Detail-oriented and strong with numbers
- Eager to learn and take ownership of tasks
- Available to work from office (Indiranagar, Bangalore)
.NET
C#Key Skill: .NET MVC
Skills required: Asp.Net, DotNet, C#.Net, SQL Server, MVC Framework, MySQL, Oracle, HTML, CSS, Javascript, Bootstrap
Experience: 3+ years of extensive experience into .Net MVC.
Requirements:
- Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (Model-View-Controller (MVC)
- 5 years of development experience using C# .NET
- Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Strong attention to detail
- Excellent troubleshooting and communication skills
- Knowledge of REST and RPC APIs
- Able to work well in a team setting
CC++Solid knowledge and experience of working in C/C++ programming language
Solid knowledge and experience of working with PCL (Printer Command Language) or IPDS (Intelligent Printer Data Stream)
Solid working knowledge of object oriented principles: Encapsulation, Classes, Inheritance, Code Reuse, Polymorphism, Decoupling
Responsible for technical design of a subsystem
Knows how to apply architecture and design patterns
CC++About us:
Arista Networks was founded to pioneer and deliver software driven cloud networking solutions for large datacenter storage and computing environments. Arista's award-winning platforms, ranging in Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and resilience. Arista has shipped more than 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Committed to open standards, Arista is a founding member of the 25/50GbE consortium. Arista Networks products are available worldwide directly and through partners.
About the job
Arista Networks is looking for world-class software engineers to join our Extensible Operating System (EOS) software development team.As a core member of the EOS team, you will be part of a fast-paced,high caliber team-building features to run the world's largest data center networks.Your software will be a key component of Arista's EOS, Arista's unique, Linux-based network operating system that runs on all of Arista's data center networking products.
The EOS team is responsible for all aspects of the development and delivery of software meant to run on the various Arista switches.You will work with your fellow engineers and members of the marketing team to gather and understand the functional and technical requirements for upcoming projects.You will help write functional specifications, design specifications, test plans, and the code to bring all of these to life.You will also work with customers to triage and fix problems in their networks. Internally, you will develop automated tests for your software, monitor the execution of those tests, and triage and fix problems found by your tests.At Arista, you will own your projects from definition to deployment, and you will be responsible for the quality of everything you deliver.
This role demands strong and broad software engineering fundamentals, and a good understanding of networking including capabilities like L2, L3, and fundamentals of commercial switching HW.Your role will not be limited to a single aspect of EOS at Arista, but cover all aspects of EOS.
Responsibilities:
- Write functional specifications and design specifications for features related to forwarding traffic on the internet and cloud data centers.
- Independently implement solutions to small-sized problems in our EOS software, using the C, C++, and python programming languages.
- Write test plan specifications for small-sized features in EOS, and implement automated test programs to execute the cases described in the test plan.
- Debug problems found by our automated test programs and fix the problems.
- Work on a team implementing, testing, and debugging solutions to larger routing protocol problems.
- Work with Customer Support Engineers to analyze problems in customer networks and provide fixes for those problems when needed in the form of new software releases or software patches.
- Work with the System Test Engineers to analyze problems found in their tests and provide fixes for those problems.
- Mentor new and junior engineers to bring them up to speed in Arista’s software development environment.
- Review and contribute to the specifications and implementations written by other team members.
- Help to create a schedule for the implementation and debugging tasks, update that schedule weekly, and report it to the project lead.
Qualifications:
- BS Computer Science/Electrical Engineering/Computer Engineering 3-10 years experience, or MS Computer Science/Electrical Engineering/Computer Engineering + 5 years experience, Ph.D. in Computer Science/Electrical Engineering/Computer Engineering, or equivalent work experience.
- Knowledge of C, C++, and/or python.
- Knowledge of UNIX or Linux.
- Understanding of L2/L3 networking including at least one of the following areas is desirable:
- IP routing protocols, such as RIP, OSPF, BGP, IS-IS, or PIM.
- Layer 2 features such as 802.1d bridging, the 802.1d Spanning Tree Protocol, the 802.1ax Link Aggregation Control Protocol, the 802.1AB Link Layer Discovery Protocol, or RFC 1812 IP routing.
- Ability to utilize, test, and debug packet forwarding engine and a hardware component’s vendor provided software libraries in your solutions.
- Infrastructure functions related to distributed systems such as messaging, signalling, databases, and command line interface techniques.
- Hands on experience in the design and development of ethernet bridging or routing related software or distributed systems software is desirable.
- Hands on experience with enterprise or service provider class Ethernet switch/router system software development, or significant PhD level research in the area of network routing and packet forwarding.
- Applied understanding of software engineering principles.
- Strong problem solving and software troubleshooting skills.
- Ability to design a solution to a small-sized problem, and implement that solution without outside help.Able to work on a small team solving a medium-sized problem with limited oversight.
Resources:
- Arista's Approach to Software with Ken Duda (CTO): https://youtu.be/TU8yNh5JCyw
- Additional information and resources can be found at https://www.arista.com/en/
Keycloak IAM Engineer
Should have 3-4 years experience in IAM domain, out of which at least one project implementation of Keycloak IAM product. Specific skill set requirements are:
-
Understanding User Organization and its mapping onto LDAP
-
Agent/Agent-less, OAUTH, SAML based & custom token based SSO.
-
User reconciliation from HR and creation in LDAP/IAM using automation.
-
SSO with Enterprise Applications such as telecom billing, ERP applications
-
Integration of OOTB connectors & creation of custom connectors (Rest/SOAP
API based).
-
Advanced customization at UI, workflow levels.
-
Setting up Groups and Roles
-
Setting up system and processes for Access certifications.
-
Target application account provisioning and birthright role assignment to users
based on default and request based policies.
-
Using UMS Email & SMPP driver to configure email/sms notifications.
-
Custom web application for Forget password, Reset password & LDAP account
unlock for user who can't access IAM over internet.
NodeJS (Node.js)
MongoDB
Javascript
Express
React.jsWe are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
The Candidate should have knowledge and experience with specified technologies:
- Great at building server-side code in NodeJs & ExpressJs
- Experience with NoSQL databases such as MongoDB
- Experience in building and consuming REST API
- Authentication and authorisation using JWT tokens
- Proficient understanding of code versioning tools, such as Git
- DevOps knowledge especially in AWS EC2 and S3
- Knowledge of headless Chrome, Puppeteer will be huge plus
- Experience in HTML, CSS
- Understanding of React will be a bonus
Python
Angular (2+)Javascript
AngularJS (1.x)
DjangoStrong knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases.
3-5 years of experience with product development in Python & Angular/React JS.
Proficient understanding of web markup, including HTML5, CSS3
Experience in designing scalable architecture to support a data-intensive application on both front-end and backend
Experience in writing clean reusable react components which works well on different browsers and different devices
Excellent verbal and written skills. The ability to explain sophisticated architectures to engineers, product managers, and support & operation executives. You should also be able to write a proposal for your idea/solutions and take feedback from the team.
Previous work experience at a product-based company or startup would be a bonus.
Previous experience in analyzing & visualizing events/streaming data will be a plus.
Previous experience in creating dashboards is preferable too.
PERSONALY TRAITS WE REALLY ADMIRE
Great attitude to ask questions, learn and suggest process improvements.
Pays great attention to detail and helps identify edge cases.
Gives equal importance to planning, coding, code reviews, documentation, and testing.
Highly motivated and coming up with fresh ideas and perspective to help us move towards our goals faster.
Follows release cycles and absolute commitment to deadlines.
Our tech stack is Django framework (python), ReactJS, PostgreSQL, Redis, COSMOS DB, and Elasticsearch.
JOB SUMMARY...
Welcome to AA MANPOWER SOLUTIONS,
Your resume makes you an excellent candidate for the following job. We would like to invite you to an interview with our organization Head for immediate openings in Auto Parts Manufacturing Companies.
Job Responsibilities:
- Provide engineering support for production and maintenance activities to ensure maximum production.
- Determine quality metrics for all manufacturing procedures.
- Identify the root of technical issues and recommend fixes.
- Planning and undertaking scheduled maintenance
- Managing stocks of supplies and equipment.
- Research and draft blueprints, engineering plans, and graphics.
Qualification:
B.E/B.Tech(Mech,EEE,ECE)
Function of Work:
Production,Quality,Maintenance,Design Engineering
Role:
GET,NEEM,On Role
SALARY:
15000 to 20000
Eligibility:
01 year to 3 years
Walk In Interview
09 Nov to 15 Nov (Sunday Holiday)
Pandiyan(HR)
Venue:
AA MANPOWER SOLUTIONS.
No.24, F1, First Floor,
Bajanai Kovil 2nd street,
Vadapalani,
Chennai-600026.
Landmark: SIMS Hospital Back side.
(Above south Indian Movie Still camera Man Association)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon