Customer Experience Champion

About KrispCall

At KrispCall, we’re redefining how businesses communicate. Our modern cloud telephony platform helps companies manage calls, support teams, and stay connected—all in one place.

We’re a fast-moving startup with big ambitions. If you love technology, thrive on solving real-world problems, and want meaningful career growth, this role is for you.

About the Role

We’re looking for a customer support specialist based in India who genuinely enjoys helping people. You’ll be the first line of support for our users, guiding them through issues and ensuring a smooth experience. You’ll collaborate closely with product, engineering, and customer success teams to make our platform even better every day.

🧑‍💻 This is a fully remote position, open to candidates across India.

What You’ll Be Doing

• Provide quick, empathetic, and solution-oriented support via chat, email, and video calls.
• Troubleshoot VoIP, integration, account, and app-related issues.
• Assist with onboarding new users for a seamless start.
• Document recurring issues and help refine our support processes.
• Share insights and feedback with product and engineering teams.

What We’re Looking For

Must-Haves:

• 1+ year in technical support, SaaS, or helpdesk roles.
• Basic understanding of VoIP, cloud platforms, or browser-based tools.
• Strong written and verbal English communication skills.
• Proactive problem-solving mindset, reliable computer, and stable internet.

Nice-to-Haves:

• Experience with HubSpot, Zendesk, Intercom, or similar tools.
• Remote work experience, especially in fast-paced startups.
• Basic knowledge of APIs, networking, or browser developer tools.

Why You’ll Love Working With Us

We’re not a corporate giant, and that’s our strength. At KrispCall, you’ll take ownership, make an impact, and grow based on your strengths and ambitions.

What You Get

1. Fully remote role across India.
2. Professional growth and learning opportunities.
3. A supportive, collaborative, and inclusive team culture.
4. Clear pathways for merit-based career progression.

Apply Now

We value diverse experiences and perspectives. If you’re curious, driven, and eager to grow with a global startup, we’d love to hear from you.

Let’s build the future of communication together.

Responsibilities

• Assist in daily administrative tasks, such as copying, filing, and scanning documents
• Manage and maintain executives' schedules, appointments, and travel arrangements
• Coordinate meetings, including preparing agendas, taking minutes, and distributing relevant documents
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail
• Maintain office supplies and equipment by monitoring inventory and placing orders as needed
• Assist in the preparation of reports, presentations, and other documents
• Schedule and coordinate office events, including meetings, training sessions, and conferences
• Perform general office duties, such as greeting visitors, answering phone calls, and organizing office space

Qualifications

• Proven experience as an administrative assistant or similar role
• Excellent organizational and time management skills
• Excellent Communication skills
• Experience in computer proficiency and Microsoft office suite
• Ability to multitask and prioritize tasks
• Attention to detail and problem-solving skills
• Discretion and confidentiality

Experience:4-7years

Package: Exp- 3.5X max

Location: Hyderabad Location (WFO)

Skillset: Java developer with spring boot and microservices

Note: If you get selected you need to come and work in the office Hyderabad location

JOB Role : Senior Platform Consultant

Essential Skills :

• Expertise in SFMC Email Marketing Tool
• Good Experience in SQL
• Experience in Data model design
• Expertise in Campaign Orchestration
• Life cycle programs and personalization
• Expertise in Marketing data optimization and List cleansing
• Experience in Data optimization and Hygiene
• Experience in Personalization in campaigns
• Good Business understanding of Digital Marketing
• Excellent communication skills
• Preferably with SFMC Certification (Marketing Cloud Specialist or Email Specialist)

Role Description :

• The person will be required to work on SFMC platform for creating and executing marketing campaigns.
• Ability to work independently and work directly with Marketing teams
• Drive the strategy for the email program to deliver strong engagement and results, through audience segmentation, deliverability, best practices, and data analysis.
• Analyse the effectiveness of Digital Marketing deliverables, measures against objectives and reports results.
• Flawless delivery of daily campaigns, troubleshoot issues that arise and implement solutions to mitigate future problems

About our Client

Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech

It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.

The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem

Job Location -Bangalore

Requirement

4+ years ​of experience building frontend for ​consumer facing​ products

2+ years​ experience on   ​React .Jsand core principles

 Good to have experience with popular React.native

​Team Lead/Management ​experience

Develop all user-facing products in React

Thorough understanding of ​architecting​ the frontend system with ​Server Side  Rendering –

Familiarity with modern front-end build pipelines and tools

Understands ​app development cycle

Flexibility and deadline driven

Regards
Team Merito

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.