JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Shubham Vishwakarma
Full Stack Developer - Averlon
About SunEdison Infrastructure
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Ruby on Rails (ROR)
RubyJavascript
React.jsHope this mail finds You and your family safe!
To introduce ,I am Sujatha representing the - Talent acquisition team at TRICON INFOTECH PVT LTD..
We are looking at great minds like you to join us and we are keen on discussing with you about our current opportunities that will give you a chance to work with top-notch entrepreneurs, to build one of the premier product engineering brands.
I am sure we would have more to talk once we fix a time for another round of conversation to explore the opportunities with TRICON INFOTECH .
We have excellent openings for Ruby on Rails professionals with 3+ Years of experience in the below Skill Set.
Would appreciate if you could send me your brief write up and updated profile which would help us understand you better.
Job Location : Bangalore
Skills & Experience:
- 3 to 10 Years of experience in Ruby on Rails
- Knowledge on Active Admin
- worked on various third-party integrations.
- Knowledge on AWS/Azure would be a plus
- Hands on AngularJs/ReactJs/NodeJS with AWS Exposure is a Plus.
- Writing testable object-oriented software using best development practices
- Agile methodologies and practices (including Scrum, Kanban, Extreme Programming)
- Test Driven Development or Behaviour Driven Development
- Writing Clean Code & decoupled modules using the power of Design Patterns
- Pair Programming
- Experienced in designing scalable solutions, writing efficient code, optimizing performance and debugging issues
- Good communication skills with the ability to present complex technical information in a clear and concise manner to technical teams
If interested, please share your profile with the below details:
Total Experience :
Experience in RoR :
Experience in ReactJS:
Current CTC :
Expected CTC :
Notice Period :
Current Location :
Willing to relocate to B’lore post pandemic :
Current Company :
Reason for Job Change:
About Tricon Infotech
Tricon is a rapidly growing technology solution company which committed to be with its customers throughout their Journey to be future ready. Tricon has been delighting its customers for the past 20 years making many strides, winning customers’ hearts. We believe that it is possible to deliver clean, clutter-free & simple product solutions for various complex domains via technology & intelligent product design/experience.
Do visit http://www.triconinfotech.com">www.triconinfotech.com or more information on what we do...and how we are different from other companies.
Tricon has revolutionized the education, learning / publishing domain by obsessing over user experience & data/analytics-driven approach to building solutions.
Why should YOU be working here?
- Cutting-edge technology & product experience
- Smart, nice, peppy, helpful people around
- Fast-paced decision-making environment & release cycles
- Ownership & autonomy of area
- Analytics-driven decision-making culture
- Awesome leadership with solid personalities
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Thanks & Regards,
Sujatha
Disclaimer: This e-mail is bound by the terms and conditions described at http://www.triconinfotech.com/mail-disclaimer/">http://www.triconinfotech.com/mail-disclaimer/
Role Overview
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HTML/CSSJavascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon