
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

About SunEdison Infrastructure
About
Connect with the team
Company social profiles
Similar jobs


Job Profile: Technical Lead
Experience: 5+ years
Job Location: Bestech Towers, Mohali
Job Summary:
As a Tech Lead - Full Stack (MERN), you will be at the forefront of our web development team, leading the charge in creating and implementing cutting-edge applications using the MERN stack. You will be responsible for mentoring team members, ensuring best practices, and delivering robust software solutions that meet our business goals.
Roles and responsibilities:
● Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
● Responsible for key technical and product decisions.
● The candidate should be hands-on in coding Work closely with the Product Manager and clients and help them in getting relevant inputs from the engineering team.
● Talk to the management, production, and marketing employees to discuss project specifications and procedures.
● Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration of technical activities.
● Analyze technology, resource needs, and market demand, to plan and assess the feasibility of projects.
● Manage the context in which team members operate, including Representing the team in planning meetings.
● Maintain a strong and up-to-date understanding of the challenges and opportunities your team is facing building and deploying software.
● Participate in the hiring and onboarding of engineers.
● Oversee the design and development of web applications using the MERN stack.
● Ensure the implementation of best practices and coding standards.
● Collaborate with cross-functional teams to define and deliver project requirements
Skills Required:
● Bachelor's degree in Computer Science or a related field.
● Proven experience as a full stack developer with a focus on the MERN stack.
● Previous experience in a leadership or team lead role.
● Strong understanding of software development life cycle and agile methodologies.
● Excellent problem-solving skills and attention to detail.
● Strong communication and interpersonal skills.
● Team handling experience is a must
Roles and responsibilities:
- Monitor and evaluate customer interactions to ensure consistency and quality in service delivery.
- Work closely with other departments, such as sales and marketing, to align customer support strategies with overall business goals. Share customer insights to enhance marketing campaigns.
- Synthesize this information into compelling content that addresses customer queries and concerns.
- Effectively convey insights, recommendations, and strategies to both internal teams and clients with exceptional written and verbal communication skills.
- Advanced proficiency in Excel, including knowledge of functions, pivot tables, and data visualization techniques.
- Strong command of the English language with exceptional writing, editing, and proofreading abilities. Ability to communicate complex ideas clearly and concisely.
- Collaborate effectively with cross-functional teams, gathering requirements and communicating insights in a comprehensible way.
- Design and format presentations to ensure consistency and coherence in messaging.
- Craft compelling and professional presentations using PowerPoint, conveying complex information in a clear and concise manner.
- Collect, analyze, and interpret complex data sets using Excel.
- Create insightful and visually appealing reports and dashboards using Excel functions and pivot tables.
- Willingness to learn and adapt to new AI marketing tools and technologies.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Excellent written and verbal communication skills in English.
- Proficiency in Microsoft Excel and PowerPoint for data analysis, reporting, and presentation purposes.
- Basic understanding of business processes and operations.
- Ability to work independently and manage multiple tasks simultaneously.
PlanetWise aims to provide a comprehensive carbon management solutions and related
consultancy services. Our perspective is global with an integrated approach to address
environmental, social and economic issues.
Headquartered in Singapore, we offer our clients a vital competitive edge by combining
in-depth industry expertise with the know how to convert solutions into actions. We help
our clients to establish a system to measure carbon footprint of end-to-end supply chain.
Having established the carbon footprint baseline, we assist organisations in identifying
opportunities, potentials and develop actionable roadmap to achieve sustainability targets
across Scopes 1 to 3
We help our clients to manage their carbon handprint by identifying opportunities to
create positive impact on environment and set high confidence target towards carbon
neutrality.
As a Business Development Intern, you will collaborate closely with product development
team to identify and explore growth opportunities, assist in market research and analysis,
and contribute to the development of strategies to drive business growth. This internship
offers an opportunity to collaborate with sales team across different Business units and
developing business development skills and gaining market insights and strategic planning.
Qualification : MBA _2023 / 2024 Batches
Work Location : Bangalore (NO work from Home)
Stipend : 15,000 /- per month
Duration : 6 months.

Experience: 3.5 - 5 years
Description :
- Very good experience in design and development on UI front end Technologies.
- Minimum 3+ Years of web application development using HTML 5, CSS3, Bootstrap, JavaScript.
- Experience in development of Angular 2/4/6.
- Expertise in Responsive web design, HTML5, and CSS pre-processors SASS and LESS
- Good in UML, OOPS, design principles and patterns, architectural trends and data modeling.
- Strong in JavaScript (object oriented concepts) & JavaScript optimization
- Experience on JavaScript frameworks such as AngularJS, ReactJS, NodeJS etc.
- Ability to convert Wireframes in to UI design
- Good designing capabilities using Bootstrap framework, SEO and using strategies for cross-platform design initiatives with a 360-degree digital design
- Strong experience with debugging skills and fixing Cross Browser Compatibility issues and Optimization for web by using best practices
- Good Communication
- Good knowledge of quality standards and best practice
Node.js Developer Responsibilities:
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Node.js Developer Requirements:
- Bachelor's degree in computer science, information science, or similar.
- At least two years' experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours.




Dear Candidate,
I came across your candidature and want to discuss on a suitable role with us.Please find below JD and do reply with updated resume. Software Development Engineer – SDE 2. Bengaluru/Hyderabad/Gurgaon/Chennai/Pune As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward. Top Skills You write high quality, maintainable, and robust code, often in Java or C++ or C# You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations. You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed. Roles & Responsibilities You solve problems at their root, stepping back to understand the broader context. You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact. You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications. You recognize and use design patterns to solve business problems. You understand how operating systems work, perform and scale. You continually align your work with Amazon’s business objectives and seek to deliver business value. You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer. You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon. You communicate clearly with your team and with other groups and listen effectively. Skills & Experience Bachelors or Masters in Computer Science or relevant technical field. Experience in software development and full product life-cycle. Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby. Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability. Proficiency in SQL and data modeling.


Are you an ambitious Backend or Full Stack Tech Lead looking for a challenging role where you can learn and achieve lots more?
We are looking for Team Leads to come & join our agile team of professionals. If you are passionate about technology, constantly seeking to learn and improve your skillset, have hands-on experience of working on LAMP Stack with PHP / Laravel, then you are the type of person we are looking for.
We are offering superb career growth opportunities, great compensation, and benefits.
Responsibilities
- Revise, edit, proofread & optimize web content
- Perform code reviews, unit testing, and continuous integration
- Work cross-functionally to enhance the overall user experience of our platforms
- Own various design tasks involved in the web development life cycle from start to finish
- Develop, record, and maintain cutting edge web-based PHP/Node applications on portal plus premium service platforms
- Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
- Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
- Prepare and maintain all applications utilizing standard development tools
- Utilize backend data services and contribute to increasing existing data services API
- Lead the entire web application development life cycle right from concept stage to delivery and post-launch support
- Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
- Document the development process, architecture, and standard components
- Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager
- Keep abreast of new trends and best practices in web development
Qualifications
- Bachelor's / Master's degree or equivalent experience in Computer Science
- Experience using HTML, CSS, and JavaScript
- Proficiency in server-side technology (PHP)
- Ability to multi-task, organize, and prioritize work
- Previous working experience as a PHP / Laravel Developer
- Hands-on experience with SQL schema design, SOLID principles, REST API design
- MySQL profiling and query optimization
- Creative and efficient problem solver




Key Responsibilities:
- Partnering with clients and internal business owners (product, marketing, edit, etc.) to understand needs and develop models and products for Kaleidofin business line.
- Good understanding of the underlying business and workings of cross functional teams for successful execution
- Design and develop analyses based on business requirement needs and challenges.
- Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, hyperparameter tuning, ensembling etc.
- Providing statistical analysis on custom research projects and consult on A/B testing and other statistical analysis as needed. Other reports and custom analysis as required.
- Identify and use appropriate investigative and analytical technologies to interpret and verify results.
- Apply and learn a wide variety of tools and languages to achieve results
- Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.
- Collaborate with the team to improve the effectiveness of business decisions using data and machine learning/predictive modeling.
- Innovate on projects by using new modeling techniques or tools.
- Utilize effective project planning techniques to break down complex projects into tasks and ensure deadlines are kept.
- Communicate findings to team and leadership to ensure models are well understood and incorporated into business processes.
Skills:
- 2+ year experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
- Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, Boosting trees, Recommender Systems, ARIMA and Anomaly Detection. Feature selection, hyper parameters tuning, model selection and error analysis, ensemble methods.
- Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools
- Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
- Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
- Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE)
- Experience in risk and credit scoring domains preferred


ABOUT THE JOB
We are looking for a Senior Software Engineer to join our team. We believe in giving engineers responsibility, not tasks. Our goal is to motivate and challenge people to do their best work. To do that, we have a very fluid structure and give people flexibility to work on projects that they enjoy the most. This develops more capable engineers, and keeps everyone engaged and happy.
Responsibilities
- Design, develop, test, deploy, maintain and improve the software.
- Manage individual projects priorities, deadlines and deliverables with your technical expertise.
- Identify and solve for bottlenecks within our software stack.
ABOUT YOU
Rubrik Software Engineers are self-starters, driven, and can manage themselves. Bottom line, if you have a limitless drive and like to win, we want to talk to you - come make history!
- Bachelor’s or Master’s degree or equivalent in computer science or related field
- 8+ years of relevant work experience,
- Proficiency in one or more general purpose programming languages like Java, C/C++, Scala, Python
- Experience with Google Cloud Platform/AWS/Azure or other public cloud technologies is a plus
- Experience working with two or more from the following: Unix/Linux environments, Windows environments, distributed systems, networking, developing large software systems, file systems, storage systems, hypervisors, databases and/or security software development.
ABOUT THE TEAM
Galactus team owns the end to end development of Rubrik’s data management suite for commercial public clouds - AWS, Azure and GCP. Our objective is to bring the simplicity of Rubrik’s on-prem data protection and management offerings to our customers in the cloud through a solution designed from ground up to be highly scalable, available & secure and yet optimized to minimize our customer’s cloud costs. We achieve this by taking a cloud-first approach to design - leveraging technologies built for the scale, elasticity and automation needs of the cloud; and deploying on our brand new SaaS platform called Polaris.
Recently we have :-
- Built policy based backup and recovery for Virtual Machines in AWS, Azure and GCP and managed databases in AWS.
- Built features like granular file recovery leveraging managed Kubernetes Service in AWS for elastic compute
ABOUT RUBRIK
Rubrik is one of the fastest-growing companies in Silicon Valley, revolutionising data protection, and management in the emerging multi-cloud world. We are the leader in cloud data management, delivering a single platform to manage and protect data in the cloud, at the edge, and on-premises. Enterprises choose Rubrik to simplify backup and recovery, accelerate cloud adoption, enable automation at scale, and secure against cyberthreats. We’ve been recognized as a Forbes Cloud 100 Company two years in a row and as a LinkedIn Top 10 startup.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

