JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Shubham Vishwakarma
Full Stack Developer - Averlon
About SunEdison Infrastructure
About
Connect with the team
Company social profiles
Similar jobs
Knowmax is the leading provider of customer experience knowledge management solutions globally that help solve customer problems. We help unicorns & Fortune 500 clients globally to help revolutionize the way CX knowledge is created, curated and consumed. We are a fast-paced tech startup that relentlessly innovates daily to make solving customer problems easier and accessible to our client’s employees and agents. We’re profitable, bootstrapped, and run a lean team across functions. Knowmax has been able to demonstrate value to dozens of Billion $ companies across geographies.
We’re industry agnostic and have significant global exposure.
As an Enterprise Account Executive, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to quickly and consultatively engage with customers and prospects, to understand their business needs and demonstrate how our solution can align with their objectives. Leveraging your expertise, you'll recommend the optimal solution to improve their customers’ journeys and accelerate their growth.
The ideal candidate for this coveted position is an expert in large and complex technology deals, offering an enhanced sales experience due to their specialization; and is accountable for forecasting their sales quarterly. He or she is a self-starter who has a track record of exceeding assigned monthly and annual sales quota.
What You’ll Do:
- Qualify deals quickly and focus on educating the customers on why they need to buy from Knowmax and also being able to build a need in the first place.
- Gain access and establish relationships with key executives, C-level leaders and decision makers.
- Consult with potential decision makers and their teams to determine the optimal solutions to solve business challenges and accommodate specific business needs.
- Responsible for encouraging long-term strategic relationships within select high profile enterprise accounts.
- Develop a robust qualified pipeline and handle strategic and value-based account planning, forecasting, and closing opportunities.
- Be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Knowmax solutions.
- Prospect into your assigned accounts to discover and develop opportunities.
- Lead complex sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives, and partners) to close opportunities and exceed your quota.
- You will keep your team updated on your progress by regularly and accurately updating our internal CRM system.
- Own a revenue quota basis your region, also being able to build your own pipeline through your own network.
- Requirements:
- True hunter with 2-5years experience in consultative, B2B sales with a proven track record of success in enterprise SaaS in domestic or global markets
- Able to excel in a fast-paced work environment without direct daily supervision.
- Excellent interpersonal, communications, presentation, and organizational skills.
- Strong aptitude and problem-solving skill.
- Documented success selling to multiple levels of decision makers in large accounts.
- Willing to travel throughout the assigned region
- Independent & self-motivated. Can hit the ground running with a strong drive to succeed.
- An existing network of customer contacts & partners within the enterprise contact center market is a plus.
- Bachelor’s degree from accredited college or university is preferred.
We are looking for Aptitude and Computer Trainer (Basics)
Bachelor’s degree in Human Resources, Education, Psychology, Business Administration, or a related field.
Proven experience (3+ years) as a Soft Skills and Aptitude Trainer or in a similar role.
Strong understanding of soft skills and aptitude assessment techniques.
Excellent communication, presentation, and facilitation skills.
Ability to engage and motivate diverse groups of individuals.
Proficient in using training tools and technologies.
Certification in training or coaching is a plus (e.g., CPT, CTT+)
Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).
Strong instructional and presentation skills with the ability to simplify complex concepts.
Experience in developing training materials and conducting assessments.
Certification in Microsoft Office Specialist (MOS) or similar credentials is a plus.
Excellent communication and interpersonal skills.
Ability to engage and motivate participants of varying skill levels.
Director of Technology
Role Summary:
As a Technical Director at IntraEdge, you will be at the forefront of leading our technology teams, providing expert guidance and support across multiple projects. This role is crucial for recruiting top talent, ensuring technical excellence, and staying abreast of industry trends. Your expertise will also significantly contribute to our pre-sales efforts, showcasing our technical capabilities to potential clients.
Key Responsibilities:
- Mentor and lead multiple technology teams, helping resolve complex technical challenges.
- Participate in final round interviews to assess and secure top-tier talent.
- Research and implement new technological patterns and strategies.
- Stay updated with the latest industry trends to enhance our technological offerings.
- Support pre-sales activities by articulating technical strategies and solutions to prospective clients.
Qualifications:
- Proven experience in technical leadership and team management.
- Must have at-least 7+ years of experience in Software Development
- Must have 3+ years experience of exposure working for a Startup or a Startup environment.
- Strong recruiting and talent assessment skills.
- Must have experience or at least a strong awareness of technology trends in a broad range of areas including, but not limited to: Web & API Development, Data Engineering, Mobile Development, Quality Assurance, AI Development, Cloud Native Development, Infrastructure as Code, Microservices Architecture, Serverless Application Development, Infrastructure & Application Security.
- Excellent understanding of current technology trends and patterns.
- Hands-On experience in 2 or more programming language.
- Strong communication skills, capable of effectively articulating technical and non-technical concepts to various stakeholders.
- Effective communication and pre-sales skills.
Desired Skills:
- Strategic thinker with a knack for innovation.
- Able to motivate and drive technology teams towards achieving exceptional performance.
- Comfortable working in a dynamic, fast-paced environment.
About Intraedge: https://intraedge.com/
Intraedge is a Technology, Products and Learning Organization, It was founded in 2002 with offices in the US, India, Europe, Canada, and Singapore. We provide our clients with the resources and expertise to enhance business performance through technology.
Prospect for potential new clients and turn this into increased business.
Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network.
Identify potential clients, and the decision makers within the client organization.
Research and build relationships with new clients.
Set up meetings between client decision makers and company’s practice leaders/Principles.
Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
Participate in pricing the solution/service.
Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate
Skills required:
Excellent verbal and written communication skills.
Energy, passion and a real drive to get ahead
Capable, quick, determined
Immaculate attention to detail
Team player
Startup mentality, high willingness to learn, and hardworking.
Key Responsibilities:
1. Development, integration and testing of embedded software in the Embedded Linux RTOS
2. Integrate Application based on Adaptive AUTOSAR Platform
3. Contribute for Architecture, Detailed design, programming in C++ (11/14/17)
4. Perform Unit, Integration Tests of developed Application
5. Detail oriented systematic problem-solving approach in the embedded software.
6. Debug embedded software on hardware platforms for issue identification and resolution
Minimum qualification criteria:
1. Bachelor's degree in Electronics, Computer Science, Electrical Engineering, or related field
2. 2+ years of experience in software development in C or C++
3. 2+ years of experience in designing and implementing embedded systems for high performance, high reliability real-time embedded computing platforms
PHP
Java
Python
Javascript❖ Own the development practices, processes, and standards for your
team
❖ Own the technical architecture, drive engineering design, and shoulder
critical decisions
❖ Understand, prioritise and deliver the feature roadmap while chipping away at the
technical debt
❖ Work effectively with a cross-functional team of product managers, designers,
developers, and QA
❖ Own the communication of the team’s progress and perception of the team itself
❖ Collaborate with the Support team to keep track of and triage technical issues and
track them through to resolution
❖ Collaborate with Talent Acquisition to drive sourcing, screening, interviewing, and
recruitment of the right talent for your team
❖ Continuously improve the productivity of your team by identifying investments in
technology, process, and continuous delivery
❖ Own the morale of your team, unblock them at critical junctures, break ties in a
timely manner
❖ Own the careers of your team members, deliver regular and timely feedback,
represent your team for annual reviews and reward your performers
❖ You will nurture and grow the team in order to deliver path-breaking solutions, as
outlined above, for the business in the coming years
REQUIREMENTS
❖ Excellent leadership skills to manage and mentor teams
❖ Bachelor's Degree in a technical field
❖ 8+ years of total relevant experience with a minimum of two years of experience
being a reporting manager for a high performing engineering team
❖ Experience designing and implementing distributed systems
❖ Superior management skills to manage multi-engineer projects and experience in
delivering high-quality projects on time
❖ Track record of individual technical achievement
❖ Excellent Php/Java, Python, Javascript, MySql skills
❖ Experience developing software in a commercial software product development
environment
❖ Experience leading teams that built software products for scale
❖ Excellent communication skills, open, collaborative, and proven team player
❖ Experience working with global customers and experience with agile processes and
Serverless Architecture is a plus
CANDIDATES MUST HAVE:
❖ Php/Java, Python, Javascript, MySql
❖ Must have experience in building a commercial software product
development environment.
❖ Team lead experience.
❖ Says product based experience.
Java
Kotlin
Android Development
Java
Spring Boot- Designs and implements Adobe Experience Manager solutions
- Performs role of subject matter expert for Adobe Experience Manager
- Contribute to all phases of the development lifecycle and understand the entire software development process from design to development to deployment to maintenance.
- Quickly learns and designs integrations with various marketing technologies
- Communicates both to non-technical clients and technical development teams
- Understanding of cross-browser compatibility issues and approaches
- Excellent written and oral communication skills
- Technical proficiency to accurately document code
- Require minimal supervision and provide oversight for assigned projects
- Prepare proposals and time estimates for future work
- Schedules work to meet completion dates and technical specifications
Qualifications:
- 2+ years of professional hands-on AEM Software Development experience and experience building sites using AEM 6.4+
- Experience working with an Agile methodology and iterative development.
- Nice to have experience with practices such as unit testing, static analysis, and build automation.
- Ability to quickly understand business and technical context in diverse customer environments.
- "Embrace the Unknown" ability - Desire to continually learn and explore new tools, concepts and ideas and then share them with the rest of the team
- Experience with AEM as a Cloud Service is beneficial
JavaSpring BootJava Springboot Developer
- Java Springboot - Support end-end management of the APIs over its entire lifecycle
- Work with various application teams to understand their business needs and requirements for the API implementation
- Ensure API documentation is created and remains up to date
- Ensure code and design quality with appropriate logging, monitoring, tracing, and security standards in place
- Help troubleshoot and resolve issues related to the API platform, API accessibility and API deployments
- Perform root cause analysis for Production issues and come up with solutions that will prevent them from happening in the future
- Governance, Event Driven Architecture, message-based architectures, and caching strategies and frameworks.
- Participate and contribute in grooming technical user stories impacting integration
Who You Are
To qualify for this position, you should meet the following requirements:
- More than 6 years of experience in development, and implementation of enterprise-wide solutions based on Java Technologies (Java, J2EE, Webservices/Spring)
- At least 3-5 years of hands on experience with design, development and implementation of Spring Boot, Microservices
- Experience in Deploying Microservices (spring-boot, node's)
- Good understanding of security protocols (e.g. OAuth, SAML)
- Excellent analytical, oral, written communication and presentation skills with ability to interact with global delivery technical teams.
- Experience in Agile methodologies
PHPJavascript
jQuery- Support existing code of PHP webserver
- Proficient in PHP, JavaScript, jQuery, HTML, and MySQL
- Hands-on any PHP-based framework/CMS like Laravel, CakePHP, Zend, CodeIgnitor, Yii.
- Must write efficient code with documentation.
- Any Database: MySQL, MongoDB, NoSQL DBs, postgresql.
- Has experience debugging code.
- Analysis of current DB structure and change table structures as and when required
- Implementation of visual representation of DB data in the form of charts and graphs
- The eventual implementation of a new UI theme with customizations such as drop-down menu data, as well as linking the UI theme front-end with the back-end MySQL
- Implementation of new PHP web services for functions such as analytics, and new modules to existing services
- Ensure cross-platform compatibility of information retrieved from web services on
- Android and iOS platforms, in terms of Push Notifications, platform-specific issues, etc.
- Implementation of SSL security to all web services, logins, and API calls
- Familiar with XMPP would be a plus point.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon