JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description
WowPe is a leading fintech company revolutionizing the way businesses handle financial transactions. Our suite of innovative products includes a secure Payment Gateway for seamless online transactions, robust Payouts solutions to streamline bulk payments, and a versatile Point of Sale (POS) system for efficient in-store transactions. At WowPe, we’re dedicated to providing user-friendly, scalable, and reliable solutions that empower businesses to grow and succeed in today’s fast-paced digital economy.
We are seeking a motivated and results-driven Business Development Associate to support customer acquisition and revenue growth initiatives. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and has a strong interest in the fintech and payments ecosystem.
The Business Development Associate will work closely with internal teams to understand customer needs, contribute to sales strategies, and help deliver solutions that create long-term value for clients and the organization.
A Day in the Life
- Identify and connect with prospective clients through outreach, networking, and referrals.
- Support the sales pipeline by qualifying leads and scheduling discovery conversations.
- Collaborate with product, operations, and onboarding teams to craft tailored customer solutions.
- Prepare proposals, presentations, and sales materials.
- Track sales activities, maintain CRM records, and monitor pipeline health.
- Stay informed on industry trends, competitor offerings, and emerging opportunities within the payments space.
Key Responsibilities
- Assist in acquiring new customers across target segments.
- Build and nurture strong relationships with prospects and partners.
- Support the development and execution of sales strategies and go-to-market plans.
- Understand client requirements and coordinate internally to deliver appropriate solutions.
- Maintain an organised approach to pipeline management and reporting.
- Conduct market research and gather competitor intelligence to support business growth.
- Contribute to achieving team revenue goals through proactive business development efforts.
Basic Qualifications & Skills
- Bachelor’s degree in Business, Marketing, Finance, or a related field.
- 2 - 4 years of experience in business development, sales, partnerships, or a customer-facing role.
- Strong communication and interpersonal skills.
- Demonstrated ability to build relationships and influence stakeholders.
- Self-starter with a proactive and goal-oriented mindset.
- Good analytical and problem-solving abilities.
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|
Process |
Description |
|
ODA file |
Update limits, limit expiry dates, calculate availment of limits for multi-currency OD limits, limits against FD etc |
|
Limit Sanction statement |
Preparation of list covering all the credit facilities sanctioned during the reporting month |
|
Consolidated data |
Preparation of industry-wise, country-wise data of entire credit portfolio of the bank |
|
Credit dashboard |
Pictorial representation of the credit portfolio based on various parameters |
|
India based exposure |
Reporting of India based exposure to parent bank |
|
Real estate exposure |
Add new accounts opened |
|
Real estate exposure |
Update exposure by updating the latest position of undisbursed loan amounts as on reporting date |
|
Real estate exposure |
Update value of security, cost of project, Gross Development Value etc |
|
Real estate exposure |
Add loans under process and loans sanctioned but not disbursed. Remove loans which have been disbursed. |
|
Key risk indicators |
Update the KRIs as requirement of Risk Department |
|
Largest and second largest exposure |
Select largest and second largest inflow |
|
Restructured accounts |
Reporting of accounts which have been restructured |
|
Loan file |
Instalment-wise breakup of the term loans in the credit portfolio and identification of addition of irregular accounts |
|
Control of capital adequacy |
Analysis of inflow and outflow based on proposals under process and expected repayments |
|
Valuation, Visit, Insurance |
Reporting of pending valuations, visits and insurance |
|
IFRS 9 |
1. Collating information from various sources to populate respective information sheet (3c File data). |
|
BTL regulatory reporting |
Reporting for Residential BTL Loans |
The candidate should have good knowledge of Microsoft Office Suite (Excel, Word) comprising of H/V Lookup, Data Flow Charts & Graphs, Pivot Table.
Candidate having knowledge of the following will be preferred
-
Fair understanding of credit functions
-
IFRS 9 application – ECL, stage 1/2/3
-
Banking products related to loans and advances TL, OD etc
-
NPA – days past due, standard, sub standard
-
LTV- LTC , GDV
-
Property type – Residential, Commercial, W/H, Industrial
-
ROI – Libor, fixed, floating
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Strong analytical and critical thinking skills.
Ability to influence and inspire teams to achieve goals.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon