JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
About SunEdison Infrastructure
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NEED TO HAVE
1) Have some knowledge of front end like React.JS
2) HTML, CSS
3) Strong in Javascript concepts
4) Good communication skills
5) Loves to code
GOOD TO HAVE
1) Experience with type script will be a plus
2) Experience with Nest.JS framework will be a plus
3) Strong hold on ES6 principles.
4) Familiar with TDD ( Test Driven Development ) will be a plus.
5) Familiar with working in CI / CD will be a plus
6) Micro-Service architecture knowledge will be an added benefit.
You can call me on nine three one six one two zero one three two.
About Us
Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.
With purpose-built applications, proven methodologies, and best practices designed to drive effective sales onboarding and ongoing readiness, mindtickle enables company leaders and sellers to continually assess, diagnose and develop the knowledge, skills, and behaviors required to engage customers and drive growth effectively. We are funded by great investors, like – Softbank, Canaan partners, NEA, Accel Partners, and others.
Job Brief
We are looking for a rockstar researcher at the Center of Excellence for Machine Learning. You are responsible for thinking outside the box, crafting new algorithms, developing end-to-end artificial intelligence-based solutions, and rightly selecting the most appropriate architecture for the system(s), such that it suits the business needs, and achieves the desired results under given constraints.
Credibility:
- You must have a proven track record in research and development with adequate publication/patenting and/or academic credentials in data science.
- You have the ability to directly connect business problems to research problems along with the latest emerging technologies.
Strategic Responsibility:
- To perform the following: understanding problem statements, connecting the dots between high-level business statements and deep technology algorithms, crafting new systems and methods in the space of structured data mining, natural language processing, computer vision, speech technologies, robotics or Internet of things etc.
- To be responsible for end-to-end production level coding with data science and machine learning algorithms, unit and integration testing, deployment, optimization and fine-tuning of models on cloud, desktop, mobile or edge etc.
- To learn in a continuous mode, upgrade and upskill along with publishing novel articles in journals and conference proceedings and/or filing patents, and be involved in evangelism activities and ecosystem development etc.
- To share knowledge, mentor colleagues, partners, and customers, take sessions on artificial intelligence topics both online or in-person, participate in workshops, conferences, seminars/webinars as a speaker, instructor, demonstrator or jury member etc.
- To design and develop high-volume, low-latency applications for mission-critical systems and deliver high availability and performance.
- To collaborate within the product streams and team to bring best practices and leverage world-class tech stack.
- To set up every essentials (tracking / alerting) to make sure the infrastructure / software built is working as expected.
- To search, collect and clean Data for analysis and setting up efficient storage and retrieval pipelines.
Personality:
- Requires excellent communication skills – written, verbal, and presentation.
- You should be a team player.
- You should be positive towards problem-solving and have a very structured thought process to solve problems.
- You should be agile enough to learn new technology if needed.
Qualifications:
- B Tech / BS / BE / M Tech / MS / ME in CS or equivalent from Tier I / II or Top Tier Engineering Colleges and Universities.
- 6+ years of strong software (application or infrastructure) development experience and software engineering skills (Python, R, C, C++ / Java / Scala / Golang).
- Deep expertise and practical knowledge of operating systems, MySQL and NoSQL databases(Redis/couchbase/mongodb/ES or any graphDB).
- Good understanding of Machine Learning Algorithms, Linear Algebra and Statistics.
- Working knowledge of Amazon Web Services(AWS).
- Experience with Docker and Kubernetes will be a plus.
- Experience with Natural Language Processing, Recommendation Systems, or Search Engines.
Our Culture
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth.
Our culture reflects the globally diverse backgrounds of our employees along with our commitment to our customers, each other, and a passion for excellence.
To know more about us, feel free to go through these videos:
1. Sales Readiness Explained: https://www.youtube.com/watch?v=XyMJj9AlNww&t=6s
2. What We Do: https://www.youtube.com/watch?v=jv3Q2XgnkBY
3. Ready to Close More Deals, Faster: https://www.youtube.com/watch?v=nB0exreVU-s
To view more videos, please access the below-mentioned link:
https://www.youtube.com/c/mindtickle/videos
Mindtickle is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
In 2020, We have started as India’s first influencer marketing advert built for marketers and advertisers to scale on user acquisition, branding, and lead generation. UPCRED offers an integrated platform for all things in influencer marketing from sourcing to managing to payout and all in one influencer marketing reporting through UPCRED Pixel Management, empowering millions of nano, micro, macro, mega influencers/creators and accelerating every aspect of the influencer marketing journey for brands and influencer.
Senior React Native Developer - iOS/Android Platform
Core Responsibilities:
- Develop cross-platform mobile applications in React Native which customers love using
- Work with product, design, backend teams to develop features
- Work on bindings and integrations required with native iOS and Android libraries
- Plan, estimate, and delivery your project with minimal supervision
Skills:
1 - 5 years of React Native experience with some hands-on experience with app development and launches especially deployment with the App Store and Play Store [Android + iOS].
Understanding of REST APIs, the document request model, offline storage, state management.
Experience in Firebase and App Analytics tools
Experience with Content/Video-based app.
Experience with native Android or iOS development.
Understanding of Social Video-based app Architecture
If you have a passion for building and scaling marketplaces that stand out for great customer experience, this is a game-changing role in our crazy pursuit to become India’s most-loved social brand.
We at UPCRED
Life so good, you’d think we’re kidding:
- Competitive salaries.
- An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, promise.
- Flexible working hours.
- Tailored vacation & leave policies so that you can enjoy every important moment in your life.
- Learning and upskilling opportunities.
- Good food, games, and a cool office to make you feel at home.
HOW?
Apply, and let us know your interest?
UPCRED Advert, that's how we grow, fair and transparent!
#Hiringalerts #Colleges
TECHFIN is Hiring For Sales Role.
A call to Placement Coordinators.
Job Title: Business Development Associate
Location: Kolkata
Working: Work From Office (WFO )
Industry: Ed-Tech
Roles & Responsibilities :
The sales Representative at Techfin will be responsible for assisting and guiding the right offer/course to the consumers and getting them to purchase the right learning course.
Responsibilities:
1. Understanding the offerings for the students and guiding them throughout the process to choose the right option for them
2. Initiating phone conversations with clients who complete the demo session.
3. Intensely following up with the prospects and closing the sales within the sales cycle.
4. Diligently communicating and priming the lead through channels like email, and calls.
5.Ensuring accurate and proper record-keeping of call information in electronic and digital format.
6. Achieving the monthly targets while completing all the input metrics targets.
7. Good communication skills.
8. Good decision making skills.
9. Good negotiation skills.
10. Boost growth and sales.
Important Criteria -
Willing to work 6 days a week.
Willing to work in a Start-up (High Intensive learning and Rapid
Growing atmosphere)
Job Location – #Kolkata
Immediate Joining
About the job
👉 TL; DR: We at Sarva Labs Inc., are looking for Site Reliability Engineers with experience to join our team. As a Protocol Developer, you will handle assets in data centers across Asia, Europe and Americas for the World’s First Context-Aware Peer-to-Peer Network enabling Web4.0. We are looking for that person who will take over the ownership of DevOps, establish proper deployment processes and work with engineering teams and hustle through the Main Net launch.
About Us 🚀
Imagine if each user had their own chain with each transaction being settled by a dynamic group of nodes who come together and settle that interaction with near immediate finality without a volatile gas cost. That’s MOI for you, Anon.
Visit https://www.sarva.ai/ to know more about who we are as a company
Visit https://www.moi.technology/ to know more about the technology and team!
Visit https://www.moi-id.life/ , https://www.moibit.io/ , https://www.moiverse.io/ to know more
Read our developer documentation at https://apidocs.moinet.io/
What you'll do 🛠
- You will take over the ownership of DevOps, establish proper deployment processes and work with engineering teams to ensure an appropriate degree of automation for component assembly, deployment, and rollback strategies in medium to large scale environments
- Monitor components to proactively prevent system component failure, and enable the engineering team on system characteristics that require improvement
- You will ensure the uninterrupted operation of components through proactive resource management and activities such as security/OS/Storage/application upgrades
You'd fit in 💯 if you...
- Familiar with any of these providers: AWS, GCP, DO, Azure, RedSwitches, Contabo, Redswitches, Hetzner, Server4you, Velia, Psychz, Tier and so on
- Experience in virtualizing bare metals using Openstack / VMWare / Similar is a PLUS
- Seasoned in building and managing VMs, Containers and clusters across the continents
- Confident in making best use of Docker, Kubernetes with stateful set deployment, autoscaling, rolling update, UI dashboard, replications, persistent volume, ingress
- Must have experience deploying in multi-cloud environments
- Working knowledge on automation tools such as Terraform, Travis, Packer, Chef, etc.
- Working knowledge on Scalability in a distributed and decentralised environment
- Familiar with Apache, Rancher, Nginx, SELinux/Ubuntu 18.04 LTS/CentOS 7 and RHEL
- Monitoring tools like PM2, Grafana and so on
- Hands-on with ELK stack/similar for log analytics
🌱 Join Us
- Flexible work timings
- We’ll set you up with your workspace. Work out of our Villa which has a lake view!
- Competitive salary/stipend
- Generous equity options (for full-time employees)
We are searching for a Marketing Executive to help with marketing projects for our organization. The ideal candidate will be passionate about the "art" of marketing and have a wealth of ideas for developing effective tactics. He/she must bring forth a strong arsenal of techniques and methods to promote our products, services and public image. The goal is to generate B2B leads and foster client interest in our products and services in such a way that our reputation is strengthened and our growth is facilitated.
Need only Immediate Joiners
Candidates with Polite, soft-spoken, Fluent English with Excellent communication skills are required. Please stick to our requirement & apply accordingly.
Salary for Tele callers will be 15 to 22K in hand
Team leads with 5+ Yrs. experience will be Max. 35 to 40K in hand
Hurry Up!!!!
Job Description
- Hands on Experience of More than 2+ Years with Core PHP, Laravel, Vue js
- Developing user-facing applications using Vue.js.
- Experience in Datastores like Mysql, Redis.
- Utilize backend data services and contribute to increasing existing data services API.
- IT Service based Projects with international client handling.
Desirable skills:
- Experience in developing the clientside application Vue.js.
- Indepth knowledge of objectoriented PHP and Laravel 5.
- Good knowledge of Cloud computing technologies.
- PHP Framework.
- Handson experience with SQL schema design, SOLID principles, REST API design.
- MySQL query optimization.
- Creative and efficient problem solver.
- Good team player.
- Strong Communication skills.
- Ability to write emails and should be able to chat with the client.
- PM tools knowledge like JIRA, trello, basecamp would be a plus.