JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Shubham Vishwakarma
Full Stack Developer - Averlon
About SunEdison Infrastructure
About
Connect with the team
Company social profiles
Similar jobs
Python
Django
PostgreSQL
RedisJob Title : Python Django Developer
Experience : 3+ Years
Location : Gurgaon Sector - 48
Working Days : 6 Days WFO (Monday to Saturday)
Job Summary :
We are looking for a skilled Python Django Developer with strong foundational knowledge in backend development, data structures, and operating system concepts.
The ideal candidate should have experience in Django and PostgreSQL, along with excellent logical thinking and multithreading knowledge.
Main Technical Skills : Python, Django (or Flask), PostgreSQL/MySQL, SQL & NoSQL ORM, Microservice Architecture, Third-party API integrations (e.g., payment gateways, SMS/email APIs), REST API development, JSON/XML, strong knowledge of data structures, multithreading, and OS concepts.
Key Responsibilities :
- Write efficient, reusable, testable, and scalable code using the Django framework
- Develop backend components, server-side logic, and statistical models
- Design and implement high-availability, low-latency applications with robust data protection and security
- Contribute to the development of highly responsive web applications
- Collaborate with cross-functional teams on system design and integration
Mandatory Skills :
- Strong programming skills in Python and Django (or similar frameworks like Flask).
- Proficiency with PostgreSQL / MySQL and experience in writing complex queries.
- Strong understanding of SQL and NoSQL ORM.
- Solid grasp of data structures, multithreading, and operating system concepts.
- Experience with RESTful API development and implementation of API security.
- Knowledge of JSON/XML and their use in data exchange.
Good-to-Have Skills :
- Experience with Redis, MQTT, and message queues like RabbitMQ or Kafka.
- Understanding of microservice architecture and third-party API integrations (e.g., payment gateways, SMS/email APIs).
- Familiarity with MongoDB and other NoSQL databases.
- Exposure to data science libraries such as Pandas, NumPy, Scikit-learn.
- Knowledge in building and integrating statistical learning models.
Role :- AVP / VP – Institutional Sales : FII Desk
About Company :-
We pride ourselves in being a one stop Investment bank for all financial needs of growth oriented mid- market companies. With our domain expertise and thought leadership, we have been able to offer best solutions to our clients, thus partnering their growth and establishing long term relationship. Our Businesses include – Investment Banking, Capital Markets, Fixed Income, , Institutional Equities, Insurance, Portfolio Management Services, & Wealth Management.
This role reports to the Director - Sales/Head
Location - Mumbai
Job Description :-
• Robust understanding of long-only products along with Quant based trading ideas.
• Person should be able to confidently pitch stock ideas to buy side fund managers and resolve their queries if any. Further the incumbent will be responsible for locating potential empanelment targets through market research and follow up to convert into business relationships.
• Client Segment: Hedge Funds, Sovereign Wealth Funds, Pension Funds, Insurance Comapies & Family offices.
• Geography: Asia / EMEA / Europe
Requirement :-
• About 4‐6 years of experience in the industry in relevant domain.
• At least 2-3 years of experience in FII Sales
• MBA from a reputed college with proven academic track record.
• Ability to take up challenges and work in a fast growth environment.
• Socially confident individual who is comfortable in meeting new people.
• Follows up on commitments to clients and keeps them updated constantly.
• Displays solution centric approach and attitude at all times.
• Ability to comfortably interact with senior management, vendors and various other stakeholders and should be able to articulate his/her views well.
• Possesses project management skills to deliver key results within timelines.
Company Description
Web Glaze Services is an IT company based in New Delhi. We specialize in web development, digital marketing, print media, and app services. With over 8 years of experience, we have successfully delivered more than 500 websites and have expertise in SEO/SMO to help establish your brand. Our team of dedicated professionals is committed to providing top-quality IT services with 24/7 support.
Role Description
This is a full-time on-site role for a Sales Executive at Web Glaze Services. As a Sales Executive, your main responsibility will be to generate new leads and maintain relationships with existing clients. Specifically, you will focus on sales for our education portal, which includes calling and building relationships with schools and parents. Additionally, you will be responsible for meeting sales targets, conducting sales presentations, negotiating contracts, and providing excellent customer service. You will also be expected to analyze market trends to identify opportunities for growth and to develop strategies to improve sales performance.
Qualifications
- Minimum 1 to 2 years of proven experience in sales, preferably in the IT or education industry
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Ability to build and maintain client relationships
- Knowledge of web development and digital marketing services
- Self-motivated with a results-driven approach
- Degree in Business Administration or related field
- Fluency in English and Hindi
Google AnalyticsAbout the Role
We operate in an industry where parents are constantly seeking information for the education or parenting of their kids. Thereby a parent must always get the right information on priority when researching online. We are hence looking for an SEO and content specialist who can enable us to become the top-ranked site in this sector in India.
What you will do
- Perform ongoing keyword discovery, expansion, and optimization
- Research and implement On page and Off page optimization recommendations
- Research and analyze competitor advertising links
- Develop and implement link building strategy
- Work with the development team to ensure SEO best practices are properly implemented on newly developed code
- Work with editorial and marketing teams to drive SEO in content creation and content programming
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
- Up-to-date with the latest trends and best practices in SEO
What you will need
- Minimum a Bachelor's degree in Engineering, master’s degree is preferred
- Proven 4+ years of SEO experience
- In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends, Search Console, SEMrush)
- Working knowledge of HTML, CSS, and JavaScript development and constraints
- Knowledge of ranking factors and search engine algorithms
- #hustle
What you will get
- Ground-level view of building out a global EdTech company that is going to impact hundreds of thousands of lives
- Be a part of the core team that drives the growth of the company
- Phenomenal work environment, with massive ownership and great growth opportunities
Location
Mumbai (office)
React Native
iOS App Development
Android Development• Bachelor's degree in Computer Science or a related discipline preferred.
• 2-4 years of experience in React and React-Native tech
• Good knowledge of HTML, CSS, and Javascript and Object-oriented Javascript
• Good understanding of how React and React-native works internally
• Need to know state management libraries like Redux, Redux-Saga, and any other
• Have the ability to write efficient code which can be reusable
• Good in algorithm and problem solving
• Good at creating the best user interface and user experience
• Well versed in the latest updates in the React and React native tech
Good to have
• Experience in at least one native language Android or IOS(Swift/Objective C)
• Have knowledge of TypeScript
• Building and releasing the app in Playstore and App Store
• Good knowledge of monitoring and tracking down app crashes and bugs using
advanced tools
Associate Lawyer has to complete extensive case-related research into relevant case laws for a particular case. They must plan and present arguments in a court of law.
Also, Associate Lawyer is responsible for keeping everyone – from firm's senior advocates to clients – updated of the progress of a case by creating reports as well communicating verbally.
Javascript
HTML/CSS
PHP
Git
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon