JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Shubham Vishwakarma
Full Stack Developer - Averlon
About SunEdison Infrastructure
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🎯 What We’re Looking For:
✔️ 6+ months experience in recruitment, preferably with IT roles
✔️ Familiarity with tech profiles (Developers, QA, DevOps, etc.)
✔️ Strong communication skills and a hunger to learn.
✔️ Bachelor's degree in HR / Business / IT or related field (preferred).
Stipend -: 10K - 15K / Month (Depends upon the interview)
Working Days -: 5.5 Days (Alternate Saturdays will be Off)
Based on Performance, Full-Time opportunity will be provided post completion of the Internship.
Mandatory Criteria (Can't be neglected during screening) :
1. IT Recruitment Knowledge
– Minimum 3 Months of Recruitment Experience in screening, and coordinating interviews especially in IT.
– Understanding of common IT roles (e.g., Developers, QA, DevOps, Data Analysts) and basic tech stacks (like Java, Python, .NET, AWS, etc.)
– Understanding of tech stacks, keywords, and job requirements
2. Basic Understanding of IT Roles & Technologies
– Knowing the difference between front-end, back-end, full-stack, etc.
– Able to read and understand tech job descriptions.
– Comfort in learning new IT terminologies and understanding client needs.
Angular (2+)
React.js
DockerImmediate Joiners Preferred. Notice Period - Immediate to 30 Days
Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".
Only applications received via email will be reviewed. Applications through other channels will not be considered.
Overview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are looking for a skilled and experienced Senior Frontend Developer specializing in frontend development to join our team. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a critical role in driving the success of our projects by creating dynamic, intuitive, and responsive web applications.
Responsibilities:
Develop, maintain, and enhance web applications using front end tools to create seamless, user-friendly experiences.
Collaborate with cross-functional teams, including UX/UI designers, product managers, and backend developers, to deliver high-quality products.
Write clean, maintainable, and scalable code while adhering to best practices in frontend development.
Perform code reviews, optimize application performance, and debug issues for a smooth user experience.
Stay updated on the latest frontend features and web development trends to bring innovative ideas to the team.
Skills & Requirements
Angular 18+, TypeScript, Async Programming (e.g. Observables, Promises, RxJS, Signals), State management (e.g. ngRx, ngXs), Component libraries (e.g Angular CDK, PrimeNG), React.JS, State management (e.g. Redux), Component libraries, NextJS, Vue JS , TypeScript, State management (e.g. VueX, Redux), Component libraries (e.g Vuetify), NuxtJs, APIs (e.g. REST, RESTful API), Async Programming (e.g. Observables, Promises), Lazy Loading, Unit testing (e.g Jest), Integration testing / E2E testing (e.g Cypress), Linting (e.g. ESLint, Prettier, SonarLint), Build Tools (e.g. npm, webpack), Dev Tools (e.g. Git, Atlassian Jira, Atlassian Confluence), Single-Sign-On (e.g. OAuth2, Open ID Connect, JWT, SAML), Progressive Web Apps / pwa, Other APIs (e.g. GraphQL, WebSocket, Server-Sent-Events / SSE, gRPC), Containerisation (e.g. Docker, Kubernetes / K18n), CI/CD (e.g. Gitlab, GitHub, Jenkins, Bamboo, Azure DevOps), Cloud experience (e.g. AWS, Azure, GCP).
Data Science
R Programming
Python
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- BE/B Tech or M Tech (preferred) in CS/Engineering with strong mathematical/statistical background
- Strong mathematical and analytical skills, especially statistical and ML techniques, with familiarity with different supervised and unsupervised learning algorithms
- Implementation experiences and deep knowledge of Classification, Time Series Analysis, Pattern Recognition, Reinforcement Learning, Deep Learning, Dynamic Programming and Optimisation
- Experience in working on modeling graph structures related to spatiotemporal systems
- Programming skills in Python
- Experience in developing and deploying on cloud (AWS or Google or Azure)
- Good verbal and written communication skills
- Familiarity with well-known ML frameworks such as Pandas, Keras, TensorFlow
Javascript
HTML/CSS
PHP
AngularJS (1.x)
Laravel-
SAP PS Implementation Experience: End-to-end Implementation experience in different domains - Banking, Manufacture, Civil or any other Industry.
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Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement planning, Project quotation, Time sheets, Goods issues, and other project management activities in SAP PS.
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Must have completed at least two end-to-end implementations.
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Experience on complete PS module cycle from project creation to settlement.
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Integration knowledge with CO, FI and MM, SD and PP.
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Must be proficient in handling Issues/support functions.
React Native
Android Development
iOS App DevelopmentResponsibilities:
- Design and build advanced hybrid mobile applications using React Native
- Lead the application development effort by being the SPOC
- Build hybrid apps using React Native for Android/iOS
- Publish apps to the corresponding App store/Play store
- Implement new technologies to maximize application performance and optimize load time
- Collaborate with the back-end developer to build the RESTful APIs
- Research on emerging technologies and trends
- Participate in the planning and design of future software and technical architectures
Qualifications
- 2 years of hands-on experience in the full life cycle of Hybrid mobile application development including publishing one or more apps to the play store & app store
- Must have developed a Hybrid Mobile application using React. Hands-on Working experience with React Native is a must.
- Experience developing backend services preferably with NodeJS.
- Experience in developing apps on native Android/iOS platforms is a plus
- Experience in designing and working with n-tier architectures (UI, Business Logic Layer, Data Access Layer) along with some experience with service-oriented architectures (SOA)
- Strong skills in RESTful web services
- Experience with Agile methodologies would be helpful
Excellent understanding of ISO 270001 processes, IT systems infrastructure and best practices.
Working experience in emerging technologies like MS Azure, O365, SharePoint Online, Virtualization.
Strong hands on experience on Fortinet, Cyberoam Firewall, Vlans, Active Directory & Domain Controller migrations.
Should have prior experience in Server, Network, OS Hardening/fine tuning of Security parameters/Infrastructure audits.
Excellent working knowledge of computer systems, security, network and systems administration, databases, NMS tool, data storage systems, CCTV and phone systems.
Able to configure Group Policies and Printer Management Able to connect machine to the Domain Controller Able to Install through Domain Controller.
Ability to Install and Configure Symantec/ Kaspersky Endpoint Security, Antivirus in Network and Standalone Environment.
Excellent communication and documentation skills.
Worked on SAN & NAS.
Our client is a unique SaaS-based platform, that helps business travelers get personalized travel itineraries. This gives companies and their employees access to enjoy cost-effective, convenient and rewarding travel options. While most of the other companies provide offline solutions, our client uses state-of-art technology and AI-based solutions to offer cheaper booking options, and other offers that cover end-to-end corporate travel and hotel bookings.
Based out of Bangalore, with a young and raring team of marketing and engineering experts, spread across various cities, this 2-year old startup aims at becoming an integrated travel management company that works as a smart travel assistant. Their platform addresses travel issues for a gamut of customers ranging from large corporate with thousands of employees to other startups.
- Driving the go-to-market strategy for company's ever-evolving product. You would be the in setting the GTM strategy for different markets and ensuring their flawless execution
- Understanding new markets, customer personas, geographies, products and competition and delivering actionable intelligence to the product, sales and other departments to maintain our competitive edge
- Engaging with partners, sales team and influencers to drive awareness and product demand. This will include collateral development, marketing events, and digital marketing activities.
- Collaborating with the marketing team to deliver high quality, high performing campaigns, assets, and activities that generates sales, and builds market share
- Owning Customer Marketing activities to continually educate our users about the product and company to increase user engagement, product adoption and retention
- Measuring the results/ metrics of marketing activities to enable data driven decisions on future marketing campaigns
- At-least 5 years of dedicated b2b SaaS product marketing experience with 2 years as a manager.
- Prior experience marketing to executives, directors and managers in enterprise domain (Prior experience Marketing to CFO will be a bonus)
- A growth mindset and passionate about building things from the ground up, strong sense of ownership and a ‘lets-get-it-done’ attitude
- Ability to interact with senior leadership, Engineering, Product Management teams
- Good understanding of tools of the trade, i.e. SEO, SEM, sponsored content, account-based marketing, excellent communication skills, marketing analytics
- Strong attention to detail and ability to handle multiple activities simultaneously
- Having experience of US region is an added advantage
Java
Spring BootWe are looking for a Experienced Backend Developer, who is motivated to work on startup
culture and has working knowledge in Product development.
Duties and Responsibilities:
Design and Write Efficient and Structured code
Sound knowledge of Product lifecycle
Auto test and deployment using CICD
Experience in cloud technologies and understanding of the overall product architecture.
Collaborate with the product and tech team to design and launch new features.
Understanding and implementation of security and data protection.
God code versioning practices and experience on tools like GIT
Experience in Microservice architecture and API development using Java Springboot.
SQL
AWS working knowledge is an added advantage.
Role Specification: Knowledge of Java, Spring Boot, Mysql/SQL, Data Structures and algorithms
Ruby on Rails (ROR)
Go Programming (Golang)
NodeJS (Node.js)Python● Leads a project end-to-end and collaborates across functions. Drives planning,
estimation and execution.
● Understands requirements well and comes up with efficient design
● Develops complex, well backed and bug-free products. Estimates accurately.
● Takes well-reasoned tech decisions keeping in mind goals and trade-offs
● Becomes a go-to person in more than one area. Provide technical mentoring to team
● Communicates clearly, gets clarifications and establishes expectations for all parties
● Helps establish SDLC best practices and high standards of code quality
● Demonstrates excellent problem solving & debugging skills
● Proactively identifies and resolves issues in requirements, design and code
● Contributes in tech recruitment efforts
Ideal Candidate Profile
● Solid experience in RoR, Golang, NodeJS or Python. Good to have exposure to ML.
● Should have experience in cloud computing
● Has an ability to quickly learn and contribute in multiple codebase
● Overcomes roadblocks and requires minimal oversight
● Takes initiatives to fix issues/tech debts before assigned to him/her
● Able to deep dive into codebase and advise QA of possible regression impact
● Communicates tech decisions through design docs and tech talks
● Has delivered projects with end-to-end accountability
● Keeps track of industry trends and introduces right tech/tools for a given job
● Excellent understanding of software engineering practices, Design Patterns, Data
Structures, Algorithms
● 8+ years of experience in product driven organization
● A Bachelors or Masters degree in engineering from a reputed institute (preferably
IITs, NITs, or other top engineering institutes)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon