
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

About SunEdison Infrastructure
About
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This is a full-time WFH NIGHT SHIFT role.
The role is fully remote, but the client is conducting a drive on a given date and place.
19th, 20th April: Kolkata
Candidates who are not from Kolkata will attend the Virtual Interview Drive.
All the rounds will be online.
Job Overview:
We are seeking an experienced Foreign Accountant to join our finance team. The ideal candidate will have substantial experience in international accounting, financial reporting, and cross-border taxation. This role involves managing the company's financial operations related to foreign subsidiaries, compliance with international accounting standards, and ensuring accurate financial reporting in multiple currencies. The Foreign Accountant will work closely with various departments to maintain accurate financial records, provide financial analysis, and support strategic decision-making.
Key Responsibilities:
- Financial Reporting & Analysis:
- Prepare and review monthly, quarterly, and annual financial statements for international entities in compliance with International Financial Reporting Standards (IFRS) or local GAAP.
- Consolidate financial statements across various regions and subsidiaries, ensuring accuracy and consistency.
- Perform variance analysis and provide explanations for key financial figures to senior management.
- Foreign Currency Management:
- Oversee the accounting for foreign exchange transactions and manage currency risk.
- Ensure accurate conversion of foreign transactions and balances in line with current exchange rates.
- Analyze and report on currency fluctuations and their impact on financial results.
- Tax Compliance:
- Ensure compliance with local and international tax laws, including VAT, withholding tax, and transfer pricing regulations.
- Prepare and file tax returns for foreign subsidiaries, working closely with tax advisors to optimize tax positions.
- Manage tax audits and ensure timely resolution of any tax-related issues.
- Cross-Border Transactions:
- Manage and reconcile intercompany transactions and balances.
- Prepare documentation for international transactions to comply with transfer pricing and other regulatory requirements.
- Monitor and maintain foreign bank accounts, ensuring accurate and timely payment processing.
- Audit & Internal Controls:
- Coordinate with external auditors during audits for international entities, ensuring timely and accurate submissions of required documents.
- Maintain strong internal controls and ensure adherence to financial policies and procedures.
- Identify and implement process improvements in financial operations and reporting.
- Collaboration & Communication:
- Work closely with local finance teams, management, and other departments to ensure alignment on financial reporting and strategic goals.
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- Liaise with international stakeholders to resolve accounting issues and provide regular financial updates.
- Regulatory Compliance:
- Stay updated on international accounting and tax regulations, ensuring that the company remains compliant with evolving laws and standards.
- Ensure all financial practices are in line with international financial regulations, including but not limited to Sarbanes-Oxley, IFRS, and local GAAP.
Requirements:
- Education:
- Bachelor’s degree in Accounting, Finance, or a related field. A Master’s degree or professional certifications such as CPA, ACCA, or similar is highly preferred.
- Experience:
- Minimum of 5 years of accounting experience, with at least 2 years focused on international or foreign accounting roles.
- Skills:
- Strong knowledge of accounting software (e.g., SAP, Oracle, QuickBooks) and proficiency in Excel (advanced level).
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent attention to detail and analytical skills.
- Strong communication and interpersonal skills to liaise with international stakeholders.
- Proficiency in multiple languages (optional but desirable depending on the region).
This role provides a great opportunity to work in an international environment with exposure to global financial practices. If you are a highly motivated and experienced accountant with a passion for international finance, we would love to hear from you!

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This individual will work with the development team to define, design, and maintain comprehensive test plans and test cases, develop automation frameworks, and execute tests.
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• Develop and maintain automation frameworks.
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• Monitor product quality on an ongoing basis and provide feedback to the development team on areas of improvement.
• Stay current with the latest technologies and trends in software development.
• Provide technical guidance and leadership to other QA engineers.
Experience: fresher to 2 years.
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