JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
About SunEdison Infrastructure
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POSITION: SAP IN OIL & GAS
CSA - U2VCYT & U2VCYV
Relevant years of Experience: 6- 8 years of experience in IS Oil
NP- IMMEDIATE JOINER
WORK FROM OFFICE / REMOTE
LOCATION: PAN INDIA
Mandatory Skills for screening:-Good in configuration/ blueprinting/ understanding the process flow in SAP IS OIL & GAS downstream scenario mapping.
Good to have (Not Mandatory): ABAP debugging
Detailed Job Description: The candidate should have 6 to 8 yrs of SAP IS Oil experience and worked on at least two implementation projects. Should be very conversant with Oil downstream processes. Capable of taking part in blueprinting workshops with clients and ready to work hands-on in Configuration, Integration testing, UAT etc. Should also know the SAP Logistics area.
Proven experience in US Payroll and Accounting.
Ability to multitask and work efficiently and effectively to meet required
deadlines.
Willing to work from office location in Bangalore.
Languages: English (Kannada is a mandatory)
Roles and Responsibilities:
Co-ordination with payroll and year end activities with finance team members
Managing all inputs and data to run/process monthly payroll.
Compliances management such as PF, ESIC, TDS, PT etc.
Assist in finalization of accounts and tax audits.
Ability to work with cross-functional teams.
Educational Qualification:
Master’s degree in commerce or any relevant field
Experience range:
5 to 10 years of experience in the field of US payroll and accounting
Software Developers collaborate with Business and Quality Analysts, Designers, Project Managers and more to design software solutions that will create meaningful change for our clients. They listen thoughtfully to understand the context of a business problem and write clean and iterative code to deliver a powerful end result. By balancing strong opinions with a willingness to find the right answer, Software Developers bring integrity to technology, ensuring all voices are heard.
Job responsibilities
- You will champion best practices like writing clean and reusable code using practices like TDD, SOLID principles, OO design, and pair programming
- You will partner with other technologists from cross-functional teams advocating devops culture
- You will work in collaborative, product-focused teams to build innovative customer experiences and create meaningful change for a variety of clients
- Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients
- Learn, digest and subsequently apply the latest technology thinking from our https://www.thoughtworks.com/radar" target="_blank">Technology Radar to solve client problems
Technical skills
- You have 2+ years* of experience using Ruby with experience in Object-Oriented programming
- You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
- You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
- Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes
Professional skills
- You thrive in a collaborative, flat environment that values transparency, openness, feedback and change
- You have a passion for learning and sharing knowledge as well as a desire to create the right solutions for business problems
- You're resilient in ambiguous situations and can approach challenges from multiple perspectives
*For candidates with less than 2 years of experience, https://www.thoughtworks.com/careers/graduates" target="_blank">please visit the Graduates page on our career site.
Other things to know
L&D
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
Job Details
Country: India
City: Bangalore, Pune, Gurgaon
Industry: Information Technology
Employment Type: Regular
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 28+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
- 4-8 years of relevant experience in designing & developing and architecting systems/software
- for large business environments (Java, J2EE).
- • Strong design and coding skills in Enterprise Java, Hibernate, Spring, Spring Boot, REST web
- services, JMS (ActiveMQ), XML, JSON.
- • Must have good experience in Unix/Oracle/SQL.
- • Experience in any communication framework (MQ) is an added advantage.
- • Experience in Agile Development, Scrum, and Iterative approaches
- • Participate in requirement gathering JAD sessions and support documentation
Strong hands-on experience with Java; full stack development
Designs, codes, tests, debug, and documents software, and enhance existing components to ensure that software meets business needs
Deploy and maintain Applications/Systems
Work with other software engineers for one or more Agile scrum teams assigned to work on the project
Contribute to the design and architecture to enable secure, scalable, and maintainable software and should be able to clearly articulate the implications of design/architectural decisions,
issues and plans to technology leadership
Develop reusable patterns and encourage innovation that will enhance team velocity
Collaborate on the design with other team members and product owners, both inside and outside the scrum team
Estimate engineering work effort for engineering team and effectively identify and prioritize the high impact tasks
Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines
Drive a quality mindset within the team
Skills:
3+ years of full Software Development Life Cycle experience
3+ years of experience working as a full stack java developer
Experience or familiarity with technologies such as WSDL, REST and/or SOAP web services, XML, JBoss, Adobe CQ5 DAM, HTML5, CSS3, Bootstrap, Hibernate, Spring.
Experience or familiarity with Oracle db and SQL
- Good hands-on and experience in Ruby on Rails, NodeJS and React/Angular/VueJs
- Knowledge of an SQL Database like MYSQL, Postgres.
- Basic Knowledge of programming in basic data structures and algorithms.
- You should have good experience working with relational and non-relational databases. We use Postgres and Cassandra.
- Good knowledge of version management with git.
- Awareness of TDD.
- CI/CD knowledge would be a huge advantage
- Will to design and maintain large scale distributed systems.
Skills Required (Knowledge and Skills)
SAP Fiori UI5
OData service
HTML5
CSS3
Java Script
Angular, Node (Not Mandatory, Added advantage)