Customer Experience Champion

at SunEdison Infrastructure

Customer Experience Champion

SunEdison Infrastructure

Company

Home

Customer Experience Champion

at SunEdison Infrastructure

Posted by Ankul Sharma

1 - 4 yrs

₹4L - ₹5L / yr

Mumbai, Chennai, Bengaluru (Bangalore), Hyderabad, Delhi, Kolkata

Skills

MS-Excel

Customer Relationship Management (CRM)

Communication Skills

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
Partner closely with Sales and Operations Team in their respective region
Ensure timely submission and follow-up on all call information submitted across businesses
Arrange Client meetings with the Sales Team
The goal is to help the company grow by bringing in customers and developing business
Correspondence to clients like clarifications, queries, and other details about our business
Convincing customers to close the lead and grow the business
Follow up with the client, may include site visit as well
Relationship management
Drive to engage clients on new products and features
Understanding customer journey thoroughly
Coordinating customer requests with internal stakeholders (ops team, survey team)
Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company and ask questions to understand customer requirements to close sales
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Directly communicating between the Client and SunEdison’s team and performance management
Manage and coordinate inter-team-members relationships
Team level Key Performance Indicators
Bridge the gap between client, sales team and operations team for Solar Panels
Noting down customer requests exhaustively
Ultimate focus on delighting the customer
Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
Ensuring all teams deliver to customers in their respective TAT

Position Experience

Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

Graduation in any discipline.

Desired Technical Skills

MS Excel tools and Basic CRM Tools

Desired Soft Skills

Should have attention to detail
Communication Skills (Verbal and Written)
Interpersonal Skills
Analytical & Problem-Solving Skills

Language Proficiency

English- Must Have
Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

The Objectives of this role include

Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
Partner closely with Sales and Operations Team in their respective region
Ensure timely submission and follow-up on all call information submitted across businesses
Arrange Client meetings with the Sales Team
The goal is to help the company grow by bringing in customers and developing business
Correspondence to clients like clarifications, queries, and other details about our business
Convincing customers to close the lead and grow the business
Follow up with the client, may include site visit as well
Relationship management
Drive to engage clients on new products and features
Understanding customer journey thoroughly
Coordinating customer requests with internal stakeholders (ops team, survey team)
Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company and ask questions to understand customer requirements to close sales
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Directly communicating between the Client and SunEdison’s team and performance management
Manage and coordinate inter-team-members relationships
Team level Key Performance Indicators
Bridge the gap between client, sales team and operations team for Solar Panels
Noting down customer requests exhaustively
Ultimate focus on delighting the customer
Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
Ensuring all teams deliver to customers in their respective TAT

Position Experience

Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

Graduation in any discipline.

Desired Technical Skills

MS Excel tools and Basic CRM Tools

Desired Soft Skills

Should have attention to detail
Communication Skills (Verbal and Written)
Interpersonal Skills
Analytical & Problem-Solving Skills

Language Proficiency

English- Must Have
Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

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About SunEdison Infrastructure

Founded :

1994

Type :

Services

Size :

100-1000

Stage :

Profitable

About

SunEdison is the largest global renewable energy development company and is transforming the way energy is generated, distributed, and owned around the world. The company manufactures solar technology and develops, finances, installs, owns and operates wind and solar power plants — delivering predictably priced electricity to its residential, commercial, government, and utility customers. SunEdison is also one of the world's largest renewable energy asset managers and provides asset management, operations, maintenance, monitoring, and reporting services for its renewable energy customers around the world. Corporate headquarters are in the United States, with additional offices around the world. SunEdison's common stock is listed on the New York Stock Exchange under the symbol "SUNE." To learn more visit www.sunedison.com.

Ankul Sharma

Connect

Company social profiles

N/A

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