Business Development Manager

Job Title : SDE 2 – Node.js (Zendesk)

Experience : 8 to 12 Years

Location : Bengaluru (Tesco Main Campus, Whitefield)

Work Mode : Hybrid (3 Days Work From Office)

Employment Type : Contract to Hire (1 Year+ Project)

Open Positions : 2

Notice Period : Immediate / Serving Notice / Max 20 Days Joiners Preferred

Role Overview :

We are looking for an experienced SDE 2 – Node.js professional with strong expertise in backend development, API integrations, and web technologies. The ideal candidate should be skilled in building scalable applications and working within Agile environments.

Mandatory Skills :

Node.js, JavaScript, HTML/CSS, jQuery, API & Middleware Integration, Full Stack Development, Agile (Scrum/Kanban)

Key Responsibilities :

• Design, develop, and maintain scalable applications using Node.js and JavaScript.
• Build and manage system integrations using APIs and middleware.
• Work on frontend technologies such as HTML, CSS, and jQuery.
• Collaborate with cross-functional teams in Scrum/Kanban environments.
• Deliver high-quality, maintainable, and efficient code.
• Quickly adapt to new technologies and business requirements.

Required Skills :

• 8+ years of software development experience.
• Strong expertise in Node.js and JavaScript.
• Experience with HTML, CSS, and jQuery.
• Hands-on experience with API integration and middleware solutions.
• Exposure to Agile methodologies (Scrum/Kanban).
• Strong problem-solving and communication skills.

Good to Have :

• Experience with Zendesk or similar tools such as Freshdesk, ServiceNow, Salesforce Service Cloud, or HubSpot

Interview Process :

• L1 : Technical Assessment (via Barraiser/Intervue)
• L2 & Further Rounds : Client technical discussions (2+ rounds expected)

Location: Hybrid/ Remote

Openings: 5

Experience: 0 - 2Years

Qualification: Bachelor’s or Master’s in Computer Science or a related technical field

Key Responsibilities:

Backend Development & APIs

• Build microservices that provide REST APIs to power web frontends.
• Design clean, reusable, and scalable backend code meeting enterprise security standards.
• Conceptualize and implement optimized data storage solutions for high-performance systems.

Deployment & Cloud

• Deploy microservices using a common deployment framework on AWS and GCP.
• Inspect and optimize server code for speed, security, and scalability.

Frontend Integration

• Work on modern front-end frameworks to ensure seamless integration with back-end services.
• Develop reusable libraries for both frontend and backend codebases.

AI Awareness (Preferred)

• Understand how AI/ML or Generative AI can enhance enterprise software workflows.
• Collaborate with AI specialists to integrate AI-driven features where applicable.

Quality & Collaboration

• Participate in code reviews to maintain high code quality.
• Collaborate with teams using Agile/Scrum methodologies for rapid and structured delivery.

Required Skills:

• Proficiency in JavaScript (ES6+), Webpack, Mocha, Jest
• Experience with recent frontend frameworks – React.js, Redux.js, Node.js (or similar)
• Deep understanding of HTML5, CSS3, SASS/LESS, and Content Management Systems
• Ability to design and implement RESTful APIs and understand their impact on client-side applications
• Familiarity with cloud platforms (AWS, Azure, or GCP) – deployment, storage, and scalability
• Experience working with Agile and Scrum methodologies
• Strong backend expertise in Java, J2EE, Spring Boot is a plus but not mandatory

Role & responsibilities

Drive sales and meet targets by engaging with potential and existing clients via phone, email, and in-person meetings.

In this employment, you are required to do at least 3 client meeting in a week and ensure effective communication and relationship management

Preferred candidate profile

Consult with Product expert Team if any Query arises from Client.

To Convert Prospect into Customers and generate revenue and achieve the assigned Revenue Goal.

Provide regular sales reports and feedback to the Sales Manager.

Job Summary:

We are looking for a highly skilled senior .NET Full Stack Developer with 7+ years of experience to join our dynamic team. The ideal candidate should have strong expertise in .NET 8, Microservices Architecture, SQL, and various design patterns. Prior experience in the banking or financial services domain is highly preferred. The role requires excellent communication skills, client interaction abilities, and a strong understanding of agile methodologies. You will be responsible for designing, developing, and maintaining scalable applications while collaborating closely with clients and cross-functional teams.

Key Responsibilities:

1. Design, develop, and maintain robust, scalable, and high-performance applications using .NET 8 and related technologies.
2. Develop and implement Microservices Architecture to build modular and scalable solutions.
3. Work on both frontend and backend development, ensuring seamless integration.
4. Apply design patterns such as SOLID principles, Repository Pattern, CQRS, and DDD for optimized application development.
5. Develop and optimize complex SQL queries, stored procedures, and database structures to ensure efficient data management.
6. Collaborate with business stakeholders and clients to gather requirements and provide technical solutions.
7. Ensure security, performance, and scalability of applications, particularly in banking and financial environments.
8. Actively participate in Agile/Scrum development cycles, including sprint planning, daily stand-ups, and retrospectives.
9. Communicate effectively with clients and internal teams, demonstrating strong problem-solving skills.
10. Troubleshoot and debug technical issues, ensuring high availability and smooth performance of applications.
11. Mentor and guide junior developers, conducting code reviews and knowledge-sharing sessions.
12. Stay updated with the latest technologies, frameworks, and best practices in .NET development and Microservices.

Required Skills & Experience:

1. .NET 8 (C#, ASP.NET Core, Web API) – Strong hands-on experience in enterprise-level application development.
2. Microservices Architecture – Experience designing and implementing scalable, loosely coupled services.
3. Frontend Technologies – Knowledge of Angular, React, or Blazor for UI development.
4. Design Patterns & Best Practices – Strong understanding of SOLID principles, Repository Pattern, CQRS, Factory Pattern, etc.
5. SQL & Database Management – Expertise in MS SQL Server, query optimization, and stored procedures.
6. Agile Methodologies – Solid understanding of Scrum, Kanban, and Agile best practices.
7. Banking/Financial Domain (Preferred) – Experience in core banking systems, payment gateways, or financial applications.
8. Client Interaction & Communication Skills – Excellent verbal and written communication, with the ability to engage with clients effectively.
9. Logical & Analytical Thinking – Strong problem-solving skills with the ability to design efficient solutions.
10. Cloud & DevOps (Preferred) – Exposure to Azure MANDATORY /AWS, Docker, Kubernetes, and CI/CD pipelines.
11. Version Control & Collaboration – Proficiency in Git, Azure DevOps, and Agile tools (JIRA, Confluence, etc.).

Preferred Qualifications:

1. Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
2. Certifications in Microsoft .NET, Azure, or Agile methodologies are a plus.

Territory Sales Manager

The Territory Manager is responsible for overseeing the sales operations within a designated geographic area or territory. This role involves driving sales growth, managing relationships with key clients, identifying new business opportunities, and ensuring that sales targets and quotas are met. The Territory Manager will work closely with the sales team and senior management to align territory-specific strategies with the company’s overall goals.

Key Responsibilities:

Sales Growth & Target Achievement: Develop and execute sales strategies to achieve or exceed sales targets within the assigned territory. Identify and capitalize on growth opportunities to increase market share and revenue.

Client Relationship Management: Build and maintain strong, long-term relationships with key clients, distributors, and partners in the territory. Regularly meet with clients to understand their needs and provide solutions that align with the company’s products/services.

Market Analysis & Competitive Intelligence: Conduct market research to understand industry trends, competitor activities, and customer preferences within the assigned territory. Use insights to develop effective sales strategies and ensure the company remains competitive.

Sales Reporting & Forecasting: Maintain accurate records of sales activities, opportunities, and customer interactions. Provide regular sales reports to senior management, including forecasts, pipeline updates, and performance analysis.

Training & Development: Assist in the training and development of junior sales staff or account managers within the territory. Share best practices and collaborate on sales techniques to ensure team success.

Cross-functional Collaboration: Collaborate with other departments (e.g., marketing, product management, customer support) to align sales efforts with broader company initiatives. Work with logistics and customer service teams to ensure smooth delivery and fulfillment of customer orders.

Negotiation & Contract Management: Lead negotiations with key clients and partners to close deals. Ensure all contracts are aligned with company policies and profitability goals.

Customer Feedback & Product Improvement: Gather and communicate customer feedback to the product development team to help improve product offerings and services. Act as the voice of the customer within the organization.

Qualifications:

Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).

Experience Requirements:

6+ years of experience in sales, preferably in a similar industry. Experience in managing a sales territory or region is a plus.

Skills Required:

·      Proven ability to meet or exceed sales targets and quotas.

·      Strong communication, presentation, and negotiation skills.

·      Excellent organizational and time management abilities.

·      Proficient in CRM software (e.g., Salesforce) and Microsoft Office Suite.

·      Ability to analyze market data and customer needs to develop effective sales strategies.

·      Self-motivated with a strong drive to succeed and work independently.

Looking an experienced and organized Project Manager to oversee end-to-end project execution, ensure timely delivery, and coordinate between teams, clients, and stakeholders. The role requires strong leadership, planning, and communication skills to successfully manage projects and achieve business objectives.

Key Responsibilities:

• Plan, execute, and deliver projects within scope, budget, and timelines.
• Define project objectives, deliverables, and resource requirements.
• Coordinate with cross-functional teams (sales, operations, documentation, counseling, etc.).
• Track project progress, prepare reports, and communicate updates to management and stakeholders.
• Identify project risks, issues, and bottlenecks; implement corrective actions.
• Ensure client requirements are clearly understood and met with quality standards.
• Manage project documentation, compliance, and reporting.
• Lead, mentor, and motivate team members to achieve performance goals.
• Optimize workflows and improve efficiency in project execution.

Requirements:

• Proven work experience as a Project Manager.
• Strong knowledge of project management tools, methodologies, and reporting.
• Excellent leadership, problem-solving, and organizational skills.
• Strong communication and stakeholder management abilities.
• Ability to handle multiple projects simultaneously and meet deadlines.
• Proficiency in MS Office, project management tools (e.g., Trello, Asana, MS Project, Jira).

• Interacting with channel partners and their major end customers to solicit inputs for devising a product and price strategy to meet end user requirements
• Reviewing performance of channel partners – off take and order flow for ensuring achievement of monthly zonal targets
• Monitoring achievement of targets
• Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
• Monitoring achievement of sales targets for each CSC within the area
• Monitoring achievement of collection targets to reduce exposure to outstanding receivables
• Monitoring competitor activities in terms of their MOP, products, market share and production capacity for respective areas
• Interacting with quality/ R&D department for new product development basis customer feedback and competitor product portfolio
• Coordinating with CSC, production and dispatch teams for meeting customer order requirements within agreed timelines
• Ensuring timely payment and debt free transactions along with reconciliation of accounts
• Ensuring timely "C" Form submission and payout of performance incentives committed to channel partners

What you need to have:

• Prior experience in Channel Sales and Modern Trade 
• Experience in Paper / Packaging / Publishing Industry preferred
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Position - User Researcher

Location - Mumbai/Bangalore

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India 
• upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
• We were also https://www.ft.com/content/9150579a-f24c-11e6-95ee-f14e55513608">covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the https://yourstory.com/2017/01/startup-india-learning-program-offers-free-online-entrepreneurship-course/">official education partner for Government of India - Startup India program 
• Our program with IIIT B has been ranked https://www.analyticsindiamag.com/top-10-courses-and-training-programs-on-artificial-intelligence-in-india-ranking-2018/">#1 program in the country in the domain of Artificial Intelligence and Machine Learning 

About the Role

The Design & Research teams are part of the larger Product teams and are responsible for gathering learner, community & expert insights and translating those into a seamless & empowering experience across the platform. These teams are broken down into four branches, Growth & Discovery, Learner Experience, Careers, and Alumni & Breakout experiences which consist of talents from across product, engineering, learner experience, and business to make sure we have no latency in user experience meeting the user expectation.

 You’re an experienced researcher with a strong, working understanding of how to integrate qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load, and expectations, and delivering actionable research findings and recommendations. You’re passionate about Education and believe great experiences are always inspired by a deep understanding of the user

Roles & Responsibilities

• Partner with Designers, Product Managers, and Data folks to drive all stages of research from early product direction through summative validation in an Agile work environment.
• Help to develop and track quantitative measures of user experience (goals, metrics)
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development.
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products.
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment Design, recruit and moderate research studies regularly (both in-person and remote).
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights.
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way.
• Work closely with product teams to identify research questions.
• Design and execute studies that address both user behavior and attitudes, using the right methods for the right questions.
• Generate insights that influence how product teams think about medium and long-term product strategy. Directly influence product strategy and design by communicating clearly and in a compelling way.
• Conduct research using a wide variety of qualitative and quantitative methods, including in-depth interviews, ethnographies, focus groups, and diary studies
• Interpret and analyze research results through the lens of UX and social science.
• Collaborate closely with other user experience researchers, and understand when to bring in quantitative experts for support.
• Devise and execute creative methods in getting non-design partners to internalize and act upon research, particularly engineers, analysts, and other technical experts.

Skills Required

• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge in quantitative methods
• BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
• 2+  years of experience in applied product research Knowledge of qualitative and quantitative research method

Qualification – BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)

 Years of Exp –  2+ Years