SunEdison Infrastructure
https://sunedisoninfra.comAbout
Connect with the team
Company social profiles
Jobs at SunEdison Infrastructure
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Similar companies
About the company
Jobs
21
About the company
Navata Road Transport company was established in 1982, and has developed into one of the largest, leading logistics service provider in India.With more than 35 years of experience throughout India, we plan your logistics from your door step till your customers door step, whether just in time, with block customs clearance or storage
Jobs
4
About the company
Home
Jobs
4
About the company
Jobs
4
About the company
Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.
Jobs
322
About the company
Jobs
9
About the company
Highfly Sourcing, one of the best immigration consultants in delhi having expertise of providing quality solutions in immigration services to individuals, families and corporate clients those who are seeking to Settle, Work, Study, Visit or move temporarily or permanently in Canada, Australia, New Zealand , Denmark, Germany, UK, Hong Kong,Singapore and others countries globally.
We are one of the best immigration consulting services of the country. It is a matter of great pride that till date our success rate has been hundred percent. There is no doubt about the fact, that any assignment that is taken up becomes successful because of not just one but many reasons. From planning to execution, everything has to be done with utmost perfection.
Here at Highfly Sourcing, your personal and professional needs are kept into consideration before recommending a visa for you. Our consulting professionals are there to study your profile thoroughly and counsel you as per your future aspirations. We assure that once you meet our consulting professionals all your doubts and queries will take a back seat and you will just want to be proactive enough to complete the process at the earliest and take a flight to your dream country.
Our Post Landing services will be an added advantage in your new country as we will provide you with job search services, pick up assistance and accommodation assistance. We will be there for you till you are permanently settled in the country.
Jobs
21
About the company
Ven Analytics – Derived from the Sanskrit word वेण् meaning “to know”. We are a media focused Analytics company and we build applications and dashboards beyond imagination. Our services and products are laser focused to solve Analytics problems FOR Broadcasters, Agencies and Advertisers.
Agile Startup
Our agility helps us percolate through the hierarchy and rapidly deploy solutions for bottommost contributor
Best of Both
A through understanding of business and technology sets us apart from our competitors
Young and Vibrant
Being a young organization we are eager to take up new challenges and make sure we custom deliver them as requested
VISION
Our vision is to become the destination AdTech company for the entire M&E sector
MISSION
We are on a perpetual mission to solve big problems and deliver exponential value to our clients
Jobs
3
About the company
We are a B2B Technology Marketing Agency, helping our clients communicate more effectively, drive demand, and optimize their customer journey. Our team of tech-passionate experts lead with business objectives, speak the tech and channel language, and then put their creativity, tools, and technical skills to use to help brands achieve their goals. Some key clients we have worked with: are Microsoft, IBM, Alibaba Cloud, Eka Software, Cigniti Technologies, Redington, and Polestar Solutions.
There is no other industry that changes at the speed at which technology does. Innovations keep on coming up, competition keeps on increasing, and GTM models keep on evolving. Marketers are pulled in a million directions. They must deliver on that plus they have to stay abreast of the latest happenings. That's where we come in - to supplement the team and support top priorities, so clients achieve high-quality results, fast. We operate as an extension, caring just as much about success, challenges, and growth opportunities, as rolling up our sleeves time and again to help figure it out.
Jobs
5