SunEdison Infrastructure
http://www.sunedisoninfra.comAbout
Connect with the team
Company social profiles
Jobs at SunEdison Infrastructure
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Similar companies
About the company
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
Jobs
56
About the company
Sarvaha founders have clearly recognized that what mattered to them during their professional journey so far were the people that they worked with and the problems they solved, more than the technology or the domain. It’s the people and challenges that make for a great work experience. We seek to attract not just good engineers but great individuals. We also realize that building a great team requires a lot of trust, patience, honesty and affection and serious money.
Sarvaha is a programmer centric company built by fun-loving programmers. Join us for highly challenging work, great environment and very attractive compensation.
Jobs
4
About the company
OneHubPOS is your strategic partner in your journey towards success.
Our CEO and Founder Satheesh Kanchi, is a seasoned restauranteur and IT expert. Satheesh knows the restaurant industry inside out, having faced the same challenges you do daily. OneHubPOS was built with a vision to provide comprehensive solution to streamline all your operations.
With Satheesh's extensive industry experience and knack for innovation, we've assembled a dream team of experts. OneHubPOS is your one-stop solution, whether you're running a restaurant or a retail store. OneHubPOS is the definitive solution for both restaurants and retail stores, offering an integrated platform and a seamless workflow for efficient management of your business.Our solution is meticulously constructed using agile methodologies, ensuring adaptability to your specific business needs.
We understand one-size-fits-all approach simply won't cut it. We take pride in crafting custom solutions to suit your needs. If your current system is constraining your business and its potential, it's high time we had a chat!
Jobs
2
About the company
Jobs
11
About the company
Jobs
1
About the company
Are you ready to be at the forefront of the AI revolution? Moative is your gateway to reshaping industries through cutting-edge Applied AI Services and innovative Venture Labs.
Moative is an AI company that focuses on automating tasks, compressing workflows, predicting demand, pricing intelligently, and delighting customers. They design AI roadmaps, build co-pilots, and create predictive AI solutions for companies in energy, utilities, packaging, commerce, and other primary industries.
🚀 What We Do
At Moative, we're not just using AI – we're redefining its potential. Our mission is to empower businesses in energy, utilities, packaging, commerce, and other primary industries with AI solutions that drive unprecedented productivity and growth.
🔬 Our Expertise:
- Design tailored AI roadmaps
- Build intelligent co-pilots for specialists
- Develop predictive AI solutions
- Launch AI micro-products through Moative Labs
💡 Why Moative?
- Innovation at Core: We're constantly pushing the boundaries of AI technology.
- Industry Impact: Our solutions directly influence the cost of goods sold, helping clients surpass industry profit margins.
- Customized Approach: We fine-tune fundamental AI models to create unique, intelligent systems for each client.
- Continuous Learning: Our systems evolve and improve, ensuring long-term value.
🧑🦰Founding Team
Shrikanth and Ashwin, IIT-Madras alumni have been riding technology waves since the dotcom era. Our latest venture, PipeCandy (Data & Predictions on 12 million eCommerce sellers) was acquired in 2021. We have built analytical models for industrial giants, advised enterprise AI platforms on competitive positioning, and built 70 member AI team for our portfolio companies since 2023.
Jobs
0
About the company
Unravel Carbon is the climate platform helping companies with global supply chains make data-driven decisions.
Our platform provides enterprises with reliable insights on their emissions, enabling them to measure, reduce, and report with confidence.
Headquartered in Singapore, with offices in Australia and Vietnam, we serve customers across the globe.
We are trusted by companies across key sectors, including manufacturing, fashion, consumer goods, food and beverage, and financial services.
Our customers include leading enterprises such as Global Fashion Group, Big Dutchman, and AIA.
We are backed by some of the best investors, including Sequoia and Y Combinator.
Our calculation methodology is certified by TÜV Rheinland against the GHG Protocol corporate standard for Scope 1, 2, and 3 emissions, and the ISO 14064 series for GHG inventories.
We ensure data security with our ISO 27001 certification and SOC 2 Type 1 attestation.
At Unravel Carbon, we are driven by a powerful mission: to accelerate the world's progress toward a zero-carbon economy.
Our vision is to integrate climate-driven decisions into global business practices to leave a habitable world for future generations.
Jobs
0
About the company
OIP Robotics is an innovative business technology company that was founded on the belief that one company can change the whole face of the insurance business as we know it. OIP Robotics stems from Outsource Insurance Professionals. Our goal is to provide outstanding and innovative tech solutions and services by combining top insurance talent, cultivated within the leading insurance KPO, with top tech talent. We deliver a range of services surrounding full-cycle automation of insurance processes, software development, staff augmentation, and IT support. One of the leading OIPR values is that we look at insurance software with insurance eyes and technology brains. What makes our employees inspired and motivated is working in a safe and agile environment, where everyone's idea is supported and more than welcome.
Jobs
3
About the company
Jobs
1
About the company
Jobs
1