DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed
As a Senior Production Support Lead you will predominantly be involved in supporting high visibility applications including administrative platforms and reporting systems. You'll stretch your skills and grow your career as a leader. This is a unique role where your efforts will make an impact across different teams within the organization. The following points depict the important roles and responsibilities of a Senior Production Support Lead: Roles & Responsibilities: - Troubleshoot incidents as we encounter them. Figure out root causes of problem tickets and implement long-term, permanent fixes so that we do not encounter similar issues again and again. - Collaborate with Engineering and Sustaining teams so that we can design our systems for better resilience and maintainability. That way, we can pre-empt issues even before we encounter them. - Automate existing processes so that we gain an order of magnitude efficiency and effectiveness gains. - Build & manage a high-performance team of bright engineers. Lead by example through technical thought leadership and flawless execution. - Ensure troubleshooting skills and capability of the team is improved which can be quantified with the no of incidents that the team can resolve independently.- - Accountable and technical owner for ensuring OPS readiness for new modules that need to be supported from various angles like monitoring, adequate technical onboarding training and preparedness to handle incidents. - Drive various automation initiatives and ensure efficiency improvement by automation of manual/routine tasks/ SOP. Decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service. Develop, enhance and maintain various tools in this regard. - Take up current monitoring two notches higher with his self-expertize and ensure operations team to be able to detect all critical issues before the customer. - Provide management of On-call support for 24x7 coverage - Ensure systems stay running in a stable state and are meeting SLA requirements. - Set and maintain alerts within application monitoring software to ensure performance anomalies are reported immediately - Review new issue items (problems, incidents) assigned to the development group and ensure that sufficient information is available with each ticket to proceed with analysis and resolution - Assign tickets to team members or to another group when applicable - Coordinate business approval of production migrations - Facilitate the hand-off of new release functionality from the development team to the Production Support team Key Skills: - 3 to 10 years of experience in Application production support environment with an ability to solve complex problems. - Adept on Linux platform - Programming experience in PHP, Python - Exposure to Networking, load balancers, Messaging Queue and strong database fundamentals (MySQL, MsSQL, Cassandra), AWS, Kafka - Deep knowledge of Incident and problem management.
Ability to compose clear and articulate email and chat communications to customers. Utilize effective communication with customers and peers. Ability to summarize/paraphrase information Ability to explain concepts and present information clearly; identify the level of technical knowledge of the customer and adjust communications to solve customer need Ability and willingness to provide pre-sales, sales, or post-sales technical support Knowledge of PCs and Relevant Microsoft products. Ability to follow procedures and processes that are documented.
Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support
- Work out of client location in Mumbai, to support multiple products from CreditMantri, deployed on-prem in client location - Ability to work with multiple stakeholders (senior management to junior engineers, other vendor teams, etc) and get the job done - Strong technical expertise on Java / Spring technologies, IBM Websphere application server, Linux OS, Oracle / mySQL - End to end experience in developing, deploying and supporting web based applications in the above technology stack - Fluent in Hindi, English - Engineering Degree preferred - Strong customer focus
Our company is a niche bolt-on supply-chain software provider that provides highly customizable, optimization-enhanced WMS functionality. The team is high impact and highly intelligent and recognized as one of the best installation and support organizations. This is a challenging role that requires the ability to quickly get software back up and running, gather needs, understand a wide range of factors and then quickly configure the software for a conference room pilot. Once this is complete it may be necessary to travel to a client site to install and train – but travel is generally less than 5-10%. The software is highly reliable so the majority of support is expanding the configuration to unleash additional functionality or answering questions such as "why did the software do that?" An important task is to help customers recognize more value from their SaaS investment through on-line training, monitoring, and control. Summary of duties---Advanced troubleshooting and configuration for mission-critical supply chain applications • Manage and track incidents and make sure they are worked expeditiously. • Perform staff scheduling to ensure Service Desk coverage • Provide training to small groups or individually, and through written documentation FAQ’s, and “how to” documents. • Monitor and drive metrics related to call resolution and hold times. • Recommending procurement/purchasing decisions related to hardware and software. • Manage deployments, system refreshes, upgrades and other infrastructure projects. • Enforce change management and compliance processes and workflows. • Data transfers and best practices regarding the roll out. Our organization is flexible-- so if you have skills we can use, then we are happy to put them to work!! Requirements and Experience The successful candidate will have drive and an above-average IQ. She or he will be able to work with people ranging from hourly team members to senior managers and be able to build relationships with client IT staff. We want a Software professional with 3+ years experience, some university degree preferred, and a track record of learning complex logistics software quickly. Technical skills desired are Linux, Windows 2012, etc., SQL server or Oracle, networking and virtual servers. Some knowledge of web technology would be helpful Location: Work from home Type: Full-time but would consider Part time for an exceptional candidate Hours : Saturday, Sunday, Monday, Tuesday. Each day is an 8-hour of work but with 4 hours on-duty monitoring and being on call.
About Seclore International hacking and state sponsored espionage are on the rise - and so are the technologies guarding the data. Are you in the game? Seclore is an Information Security product company which has emerged as a global leader in the Data Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every kind of confidential information. Thousands of enterprises across 29 countries - including governments - can vouch for our technology. Seclore’s patent pending, award winning technology allows users to control how their information is used - even after it is shared with people within or outside the enterprise. This requires stretching the technology boundaries beyond what might seem possible. It's not for the weak-hearted or run-of-the-mill developers. Innovation is in our blood. From our early days within IIT Bombay to a globally recognized name in the field, this is one thing that has always taken us to new horizons. Information Security is a fast-evolving field - testing the limitations of today's technologies. It is the need of the hour for every enterprise - from Fortune 500 companies to military organizations. At Seclore, you get to be part of the front lines - defending today's data against tomorrow's threats. Awards & Recognition: - 1) Seclore has been selected as a winner in four categories of Info Security PG’s Global Excellence Awards. We’re pleased to see Seclore has moved up in its medaling position: • Security Products and Solutions for Enterprise (Medium) – Gold (Last year we received bronze) • Security Products and Solutions for Manufacturing – Gold • Security Products and Solutions for Finance and Banking – Silver (Last year we received bronze) • New Products and Services (100 - 499 Employees) – Bronze 2) Won the CIO Choice Awards 2018 for the Best Data Protection Solution Enterprise IT World Online http://www.enterpriseitworld.com/index.php/seclores-enterprise-rights-management-solution-wins-cio-choice-2018-award/ 3) 17th & 18th Of Jan 2018 - 8th India Digital Awards which is organized by IAMAI (Internet and Mobile Association of India) honoured Seclore with IAMAI Awards in 2 categories: • Best Cyber Security Product /Service • India CS Company with Global Excellence 4) Awarded the ‘Best Enterprise Digital Rights Management’ Solution in the prestigious VARINDIA Channel Leadership Survey 2017 https://www.varindia.com/news/startup-ecosystems-in-india-seclore-technology-limited 5) Seclore bags three awards at World HRD Congress’ Asia’s Best Employer Awards 2017, wins big as Asia’s DREAM COMPANY TO WORK FOR https://bit.ly/2CAwvSb Job Description:- Act as point-of-contact for enterprise customers of Seclore. Handle real-time voice-calls and chats with technical queries .Handle email queries and respond in a timely-manner .Be able to achieve understanding of Seclore products and gain expertise. Attempt to provide resolutions on the first interaction with customers. Handle multiple cases at the same time with varying degrees of severity .Work in a team with assorted expertise Update customers on progress of their cases on a regular-basis and adhere to SLA. Perform root cause assessment and debug all issues on server domain, and availability of applications. Provide support and identify all issues and prepare appropriate documentation all issues and solutions. Multitasks and works well in a fast-paced environment. TECHNICAL SKILLS: Support -- Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email. Troubleshooting -- Diagnosing malfunctions in the operation of software. Repair -- Correcting application software malfunctions Strong knowledge in OS (Server OS, XP Professional, Linux) Knowledge of computer security procedures and protocol. Experience working with either three or more of these Good knowledge in Windows operating systems Good understanding Microsoft Office applications, Microsoft Windows OS (Client & Server). MAC OS, Mobile devices. AD/LDAP related issues. Tomcat/Apache Web Server related issues, issues related to settings in Firewalls/Anti-Virus software and Remote Software Deployment Tools like LANDesk, SCCM and other IT landscape. Experience on AD, log analysis ,file and security structure of Windows Knowledge on Linux/MAC . The candidate should have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP, J2EE web servers like Tomcat. Requirements 3-6 years experience in a Technical Support role, preferably applications support Managing Customers from regions such as NA, ME or APAC Exposed to working shifts in nights Handled external clients on phone queues Current job includes exposure to CRM tools Exposure to severity based models would be preferable Exposure to Enterprise/Corporate customers preferable Strong customer-focus and problem-solving attitude Ability to communicate technical information to non-technical personnel. Keen sense of ownership of technical issues of Seclores enterprise customers Ability to generate progress reports on cases owned Good communication skill and learning attitude. Ready to work on 24/7 support center. Be a team player with ability to stretch (time-wise) when required Willing to work in high-pressure environment Skills in planning, organizing, and adapting within a multi-tasking environment. Willing to work in night shifts REQUIREMENTS.
Tropicool is a car electronics & accessories manufacturer since 2002. India's top 20 companies in car accessories. Tropicool develops products for automobile manufacturers like Tata, Mahindra, Volvo, Ashok Leyland, etc. Customer Support & Sales Coordinator responsible for handling Tropicool's customer support calls and responding to customer complaints , sales requests, etc. Involves registering customer complaint, coordinating with Service Centres to resolve the issue and communicating with customer by Email. Good Understanding and getting trained on Company's products, answer customer queries, send quotations, proforma invoices etc. Assisting the Sales team with Pre-sales activities. Timing: 9.30am -6.30pm, no late shifts.
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.
JOB DESCRIPTION TECHNICAL ASSOCIATE 1. Work with International Clients (US UK AUS). 2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC) 3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones 4. Fixation of Virus & Malware Intrusion Etc. 5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues. 6. Microsoft certified JOB SPECIFICATION: 1. Fluent English Communication Skills. 2. Undergraduate / Graduate 3. Attention to detail. OFFERING: SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL KEY ACTIVITIES: 1. Provide Technical Support to International Customers through REMOTE. 2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.
Responsibilities: o Working with customers/employees to identify computer problems and advising on the solution o Logging and keeping records of customer/employee queries o Analysing call logs so you can spot common trends and underlying problems o Updating self-help documents so customers/employees can try to fix problems themselves o Working with field engineers to visit customers/employees if the problem is more serious o Testing and fixing faulty equipment Skills: • An ability to assess each customer/employee's IT knowledge levels • Ability to deal with difficult callers • Good analytical and problem solving skills • Good interpersonal and customer care skills • Good accurate records keeping
We are looking to hire a support engineer who is an expert in troubleshooting, quick learner and provides excellent experience to customers. In this position, the engineer shall interact with sys-admin/DevOps engineers of the customer and help them solve issues arising in their OpenStack/Kubernetes installation. This role involves continuous learning and sharpening of OpenStack skills. Apart from providing support to customers, the role involves creating and maintaining automation systems which help reduce human involvement in resolving incidents.
LAMP stack configuration of ES and Cassandra, replication, fixing performance issues in the infrastructure consulting
Support to all over company atmosphere Team for Application, system, software & hardware. Achievement of customer satisfaction. Installation of System / computer hardware Machine & security firewall on customer machines. Trouble shooting. Minor software solution, adjustments & restoration of equipment's. >>> KT & Training will be provided. <<<<
Technovert is a fast growing premiere technology company founded by ex-Microsoft techies and has the best in class SharePoint technology 'Spartans' of the industry. We work with enterprises in the International market that includes best of the world’s technology companies such as Microsoft. To know more about us, please visit www.technovert.com. To know about our product line, please visit www.saketa.com and www.keka.com Here is an exciting opportunity to work with other SharePoint experts as an extended team for our global delivery centers in USA and India. As a Strategic Partner we take care of the Support cum development needs on our SharePoint product. As a SharePoint Specialist you will be working on one of these areas: - Complete understanding on SharePoint upgrade process - SharePoint System/ Solution Architecture Design - SharePoint Farm Design and Deployment - Custom Application Development - Enterprise Search - SharePoint Administration We are looking for passionate SharePoint Specialist who have extensively worked on below mentioned areas: - Should have good experience in OOPS concepts. - Able to communicate with the client and understanding the requirements. - Have strong exposure to Windows server maintenance and troubleshooting - Have 2+ year of experience in maintenance and configuration of multi-tier SharePoint Farm and associated environment such as ADFS, - Have 2+ year of experience in SharePoint Migration across version and Office 365 - Have hands on experience in automation of SharePoint installation, configuration using PowerShell - Have exposure in supporting agile driven development team for Infrastructure and solution deployment/ release management - Worked in a service support environment as L2/L3 support - Have exposure to administering and managing Office 365 and SharePoint Online - Have exposure in managing and maintaining hybrid and multi farm federated environments - Good hand On experience in patching and upgrading SharePoint Servers with latest Cumulative - Have exposure in configuration and deployment of SharePoint OOB Solutions - Proactively develop powers she'll scripts for proven install and configuration methodologies for SharePoint, Office 365, SQL Server and Windows server - Work with IT architects in designing and formulating SharePoint Farm Topologies - Reactively provide Governance Support for SharePoint Farms - Get hands-on on working with Prerelease version of SharePoint, SQL Server & Windows server
The AWS Cloud Solution Architect is responsible for the engineering of business and technical solutions leveraging AWS. Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support. Supporting the Dev team with migration from On-premise to Cloud. Implementing security best practices, and analyzing the partner compatibility. Automation of manual tasks using Ansible, Python following the standard DevOps practices. Key Responsibilities: Manage and support 24x7 AWS environments. Automate the manual pre-provisioning, deployment and post-provisioning tasks by using Ansible, Python, Shell scripts and adhere to the standard DevOps practices (CI/CD). Devise and implement security, operations best practices. Implementing development, production environment for cloud environment. Backup, Archive and Recovery planning and execution of the cloud. Throughput monitoring, load balancing, improving the overall system health by optimizing the key AWS resources. System and IT Operations. Real-time troubleshooting and problem resolution. Patching and system updates. Desirable Skills: Hands-on experience with AWS and strong understanding of AWS capabilities and limitations. Thorough understanding of Cloud Computing virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service. Cloud delivery models and the current competitive landscape. Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc) and have experience with orchestration to develop a cloud solution. Should have good knowledge of AWS services like EC2, S3, Glacier, ELB, RDS, SQS, SWF, EBS, Auto Scaling etc. Working experience with setting up an environment using Cloud Formation templates (CFT’s) will be added advantage. Should have experience in using AWS APIs and building automation scripts invoking the APIs. Knowledge of IaaS, PaaS, SaaS along with Private, Public and Hybrid Cloud technologies. Knowledge of monitoring, logging and cost management tools that integrate with AWS. Hands-on experience with database architecture and modeling, RDMS and No-SQL. Should have a good understanding of data archive/restore policies. Skills & Attributes: Working experience on AWS services. Working experience in writing Shell Scripts. Working experience in Linux and Windows administration. Working experience on any of the RDBMS and NoSql. Good presentation, communication skills. Good team player. Qualifications: 4 Year Engineering Degree. Minimum 5 years of IT experience. Minimum 3 years of AWS hands-on experience. Excellent oral and written communication skills in the English language Desirable Certifications: Certified Solutions Architect (Associate or Professional) Certified SysOps Administrator – Associate Must be willing to provide 24x7 on-call support on a rotational basis with the team.
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
Summary: Keka is the new generation HR platform with a mission to transform the workplace culture across India. Customer Success is absolutely vital for us. We will not be successful unless our customers are receiving massive value from our platform and service. The Customer Success Specialist is thus a crucial role at Keka and we are looking for awesome person! Job Description: Real Customer Success comes from the heart! Your'e passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications : - Cheerful, Optimistic go-getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers
Skills: ● Willing to travel ● Basic understanding of Technology / IT ● Strong Customer Service Skills ● Flexibility and Persistency ● The ability to handle pressure and meet deadlines ● Attention to details ● Excellent time management and organisation ● Knowledge of The Healthcare industry and its current events will be an added advantage Responsibilities: Job Description ● Provide support to clients in any issue they are facing. ● Manage all on-site technical support, troubleshooting, installations and test activities. ● Diagnose technical problems and offer respective resolutions. ● Adherence to company’s procedures and protocols. ● Cooperate with technical team and ensure timely resolutions to customers. ● Comprehend customer requirements and make appropriate recommendations. ● Formulate relationships of trust with customers.
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office
Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.
We are looking for candidate who would be responsible for the smooth running of our cloud based platform and ensuring customers get maximum benefits from them. Individual tasks vary depending on the size and structure, But may include: Bridge between operations team and technical team Managing Data uploads/ integrity and synchronisation for Clients Installing and configuring computer hardware operating systems and applications monitoring and maintaining cloud platform and networks Talking to tech support team and clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Providing support, including procedural documentation and relevant reports; Following standard operating procedures to repair a fault or set up a System; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Prioritising and managing many open cases at one time; Testing and evaluating new technology
Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs
We make technology ItnaEasy for our clients. Experts (trainers) are the face of the company as they actually visit clients' homes and offices and empower them to use today's technology. Experts must love using technology and interacting with new customers! Patience is a must and familiarity with Windows, Apple, Android and MS Office are big pluses. Freshers are welcome to apply too! It is essential that you believe in our idea and join us with the idea of growing with us!
Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets
Basic coding knowledge is utterly required.
We are having an opening for Technical support engineer: Requirement: Good experience in technical support. Good communication skill. Voice process. Rotational shift (including night shifts). Intro about YML: We're a company headquartered in San Francisco bay area (US) and also have a offices & employees in Bangalore and Europe. We work with fortune 500 companies directly to develop their mobile products and also have our own suite of mobile products. Apps developed by us have ranked in the top spot on the app store. One of the apps "Intro to Letters" was handpicked by "Steve Jobs" and featured in an Apple prime time commercial. We have a strong Technical and Management team having experience working at eBay, Google, Yahoo, Dell with Strong educational background from IIT, Stanford, Georgia, Purdue University. For more information you may check out our website at http://www.ymedialabs.com Y Media Labs Domlur Diamond Destrict
Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles