Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.
JOB DESCRIPTION TECHNICAL ASSOCIATE 1. Work with International Clients (US UK AUS). 2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC) 3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones 4. Fixation of Virus & Malware Intrusion Etc. 5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues. 6. Microsoft certified JOB SPECIFICATION: 1. Fluent English Communication Skills. 2. Undergraduate / Graduate 3. Attention to detail. OFFERING: SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL KEY ACTIVITIES: 1. Provide Technical Support to International Customers through REMOTE. 2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.
We are looking for people who is proficient in English and to provide chat, email and sometime call support (on a need basis). This requires talking to client outside India. This would be a rotational shift and the night shift would be working from home
Responsibilities: o Working with customers/employees to identify computer problems and advising on the solution o Logging and keeping records of customer/employee queries o Analysing call logs so you can spot common trends and underlying problems o Updating self-help documents so customers/employees can try to fix problems themselves o Working with field engineers to visit customers/employees if the problem is more serious o Testing and fixing faulty equipment Skills: • An ability to assess each customer/employee's IT knowledge levels • Ability to deal with difficult callers • Good analytical and problem solving skills • Good interpersonal and customer care skills • Good accurate records keeping
Provide Technical Customer Support. Act as a bridge between our in-house Customer Success Team and Engineering team. Make sure issues reported by end users are reproducible, dig deep on client and server side to get logs and metadata, create issues internally. Occasionally you will be asked to write scripts to automate few of the routine ops tasks and work on any other Dev Ops tasks as well. This role will eventually mature into a Jr. DevOps Engineer.
We are looking to hire a support engineer who is an expert in troubleshooting, quick learner and provides excellent experience to customers. In this position, the engineer shall interact with sys-admin/DevOps engineers of the customer and help them solve issues arising in their OpenStack/Kubernetes installation. This role involves continuous learning and sharpening of OpenStack skills. Apart from providing support to customers, the role involves creating and maintaining automation systems which help reduce human involvement in resolving incidents.
LAMP stack configuration of ES and Cassandra, replication, fixing performance issues in the infrastructure consulting
Senior Technical Support Engineer Job Description: The RedLock Support team is looking for a highly motivated Senior Technical Support Engineer to join our Global Technical Support team. The ideal applicant will be self-directed, well organized, articulate, and a team player. The Senior Technical Support Engineer will work closely with our enterprise customers to troubleshoot and resolve issues to satisfaction. Responsible for the review of your own individual case backlog and providing technical and case management advice to junior members of the team along with leveraging established relationships with other teams including Engineering, Sales, Professional Services and outside Vendors. As a member of the RedLock Technical Support Team, the candidate will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support analyst feedback into engineering, and working with engineers in the escalation of challenging cases. This role requires exceptional customer centricity, team building, a motivational style and analytical skills. The right candidate is truly passionate about customer success and has a proven track record to talk about! Responsibilities Key hands-on and customer-facing role in the Technical Support group who will be responsible for supporting the RedLock SaaS platform remotely Demonstrated capabilities in leading support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures Closely interact with enterprise customers in leading technical support of RedLock product issues Closely collaborating with engineering teams in thoroughly understanding the technical aspects of the solution provided for self-reliant delivery and support to enterprise customers Act as an SME (Subject Matter Expert) for RedLock products and demonstrate a solid technical understanding of the entire RedLock solutions ecosystem Participate in a 24x7 shift rotation Qualifications 5+ years of experience in a customer-facing role supporting security or enterprise software products, preferably 2+ years of SaaS experience Shell Scripting and knowledge of Java and Python. Good understanding of cloud platforms such as AWS, Microsoft Azure and/or Google Cloud Platform Strong troubleshooting skills Ability to work with a rapidly evolving product and leading-edge customers Self-starter and motivated to work in a high growth and fast paced environment Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle. Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast-paced environment. Good analytical and troubleshooting skills. Excellent verbal and written communication skills Excellent organization, project management, time management, and communication skills Ability to work independently and to deliver on detail as well as strategy About RedLock RedLock enables effective security governance across Amazon Web Services, Microsoft Azure, and Google Cloud environments. The RedLock Cloud 360TM platform takes a new AI-driven approach that correlates disparate security data sets including network traffic, user activities, risky configurations, and threat intelligence, to provide a unified view of risks across fragmented cloud environments. With RedLock, organizations can manage risks, validate architecture, and enable security operations across cloud computing environments. Global brands across a variety of verticals trust RedLock to secure their public cloud computing environments. RedLock has received a number of industry accolades including finalist for Most Innovative Startup at RSA 2017, CRN Emerging Vendors in Security 2017, and TiE50 Winner 2017.
Support to all over company atmosphere Team for Application, system, software & hardware. Achievement of customer satisfaction. Installation of System / computer hardware Machine & security firewall on customer machines. Trouble shooting. Minor software solution, adjustments & restoration of equipment's. >>> KT & Training will be provided. <<<<
Technovert is a fast growing premiere technology company founded by ex-Microsoft techies and has the best in class SharePoint technology 'Spartans' of the industry. We work with enterprises in the International market that includes best of the world’s technology companies such as Microsoft. To know more about us, please visit www.technovert.com. To know about our product line, please visit www.saketa.com and www.keka.com Here is an exciting opportunity to work with other SharePoint experts as an extended team for our global delivery centers in USA and India. As a Strategic Partner we take care of the Support cum development needs on our SharePoint product. As a SharePoint Specialist you will be working on one of these areas: - Complete understanding on SharePoint upgrade process - SharePoint System/ Solution Architecture Design - SharePoint Farm Design and Deployment - Custom Application Development - Enterprise Search - SharePoint Administration We are looking for passionate SharePoint Specialist who have extensively worked on below mentioned areas: - Should have good experience in OOPS concepts. - Able to communicate with the client and understanding the requirements. - Have strong exposure to Windows server maintenance and troubleshooting - Have 2+ year of experience in maintenance and configuration of multi-tier SharePoint Farm and associated environment such as ADFS, - Have 2+ year of experience in SharePoint Migration across version and Office 365 - Have hands on experience in automation of SharePoint installation, configuration using PowerShell - Have exposure in supporting agile driven development team for Infrastructure and solution deployment/ release management - Worked in a service support environment as L2/L3 support - Have exposure to administering and managing Office 365 and SharePoint Online - Have exposure in managing and maintaining hybrid and multi farm federated environments - Good hand On experience in patching and upgrading SharePoint Servers with latest Cumulative - Have exposure in configuration and deployment of SharePoint OOB Solutions - Proactively develop powers she'll scripts for proven install and configuration methodologies for SharePoint, Office 365, SQL Server and Windows server - Work with IT architects in designing and formulating SharePoint Farm Topologies - Reactively provide Governance Support for SharePoint Farms - Get hands-on on working with Prerelease version of SharePoint, SQL Server & Windows server
We have 2 products in the learning (www.chalopadho.com) and assessment (www.assessprep.com) space. Very high focus on customer satisfaction. Looking for someone who's committed and takes ownership of their work. Will need to support our international schools (teachers/students) with any issues. Should have very good communication skills. We like to keep our team small and efficient. Flexible work timings and chill workplace.
The AWS Cloud Solution Architect is responsible for the engineering of business and technical solutions leveraging AWS. Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support. Supporting the Dev team with migration from On-premise to Cloud. Implementing security best practices, and analyzing the partner compatibility. Automation of manual tasks using Ansible, Python following the standard DevOps practices. Key Responsibilities: Manage and support 24x7 AWS environments. Automate the manual pre-provisioning, deployment and post-provisioning tasks by using Ansible, Python, Shell scripts and adhere to the standard DevOps practices (CI/CD). Devise and implement security, operations best practices. Implementing development, production environment for cloud environment. Backup, Archive and Recovery planning and execution of the cloud. Throughput monitoring, load balancing, improving the overall system health by optimizing the key AWS resources. System and IT Operations. Real-time troubleshooting and problem resolution. Patching and system updates. Desirable Skills: Hands-on experience with AWS and strong understanding of AWS capabilities and limitations. Thorough understanding of Cloud Computing virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service. Cloud delivery models and the current competitive landscape. Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc) and have experience with orchestration to develop a cloud solution. Should have good knowledge of AWS services like EC2, S3, Glacier, ELB, RDS, SQS, SWF, EBS, Auto Scaling etc. Working experience with setting up an environment using Cloud Formation templates (CFT’s) will be added advantage. Should have experience in using AWS APIs and building automation scripts invoking the APIs. Knowledge of IaaS, PaaS, SaaS along with Private, Public and Hybrid Cloud technologies. Knowledge of monitoring, logging and cost management tools that integrate with AWS. Hands-on experience with database architecture and modeling, RDMS and No-SQL. Should have a good understanding of data archive/restore policies. Skills & Attributes: Working experience on AWS services. Working experience in writing Shell Scripts. Working experience in Linux and Windows administration. Working experience on any of the RDBMS and NoSql. Good presentation, communication skills. Good team player. Qualifications: 4 Year Engineering Degree. Minimum 5 years of IT experience. Minimum 3 years of AWS hands-on experience. Excellent oral and written communication skills in the English language Desirable Certifications: Certified Solutions Architect (Associate or Professional) Certified SysOps Administrator – Associate Must be willing to provide 24x7 on-call support on a rotational basis with the team.
Job Summary As an OSS Integration Engineer /Developer, you will be responsible to secure that the deliveries of solutions to customers are made in a professional way. As System Integrator you would be responsible for Installation, Integration, Configuration, Upgrades, Updates, System Hardening, Audits, Testing and Support of OSS products and solutions, but also for assisting Solution Architects in capturing requirements and creating OSS Solutions. Additionally you will be involved in acquiring of product knowledge from Ericsson OSS portfolio. As well, we are looking for highly motivated beginners. Responsibilities & Tasks: Plan the implementation of the product configuration / integration work Execute product configuration Execute integration and migration work Prepare system test, module test and accept test Identify and drive improvements Post project activities E2e technical understanding Execute test Knowledge sharing and collaboration skills Minimum Qualification & Experience Requirements 2-5 Years of experience BE/ BSc/ MCA/ BCA/ ME/ M.Tech Preferred Qualification & Experience Requirements IT/IS experience with Telecom domain knowledge, processes and standards in OSS space. Knowledge in designing or integrating OSS solutions related to Service Fulfillment / Provisioning, Customer care, Order Management Telecom knowledge (Network elements, Fixed/Mobile architectures, OSS concepts, etc), Knowledge in OSS solutions. (Network Management, Service Fulfillment and Service Assurance) Knowledge of eTOM, NGOSS, TAM, ITIL, TOGAF and SID framework for designing solutions for service providers.
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
Summary: Keka is the new generation HR platform with a mission to transform the workplace culture across India. Customer Success is absolutely vital for us. We will not be successful unless our customers are receiving massive value from our platform and service. The Customer Success Specialist is thus a crucial role at Keka and we are looking for awesome person! Job Description: Real Customer Success comes from the heart! Your'e passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments with everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications : - Cheerful, Optimistic go-getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers
Skills: ● Willing to travel ● Basic understanding of Technology / IT ● Strong Customer Service Skills ● Flexibility and Persistency ● The ability to handle pressure and meet deadlines ● Attention to details ● Excellent time management and organisation ● Knowledge of The Healthcare industry and its current events will be an added advantage Responsibilities: Job Description ● Provide support to clients in any issue they are facing. ● Manage all on-site technical support, troubleshooting, installations and test activities. ● Diagnose technical problems and offer respective resolutions. ● Adherence to company’s procedures and protocols. ● Cooperate with technical team and ensure timely resolutions to customers. ● Comprehend customer requirements and make appropriate recommendations. ● Formulate relationships of trust with customers.
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office
Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.
We are looking for candidate who would be responsible for the smooth running of our cloud based platform and ensuring customers get maximum benefits from them. Individual tasks vary depending on the size and structure, But may include: Bridge between operations team and technical team Managing Data uploads/ integrity and synchronisation for Clients Installing and configuring computer hardware operating systems and applications monitoring and maintaining cloud platform and networks Talking to tech support team and clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Providing support, including procedural documentation and relevant reports; Following standard operating procedures to repair a fault or set up a System; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Prioritising and managing many open cases at one time; Testing and evaluating new technology
Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs
We make technology ItnaEasy for our clients. Experts (trainers) are the face of the company as they actually visit clients' homes and offices and empower them to use today's technology. Experts must love using technology and interacting with new customers! Patience is a must and familiarity with Windows, Apple, Android and MS Office are big pluses. Freshers are welcome to apply too! It is essential that you believe in our idea and join us with the idea of growing with us!
● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets
Basic coding knowledge is utterly required.
We are having an opening for Technical support engineer: Requirement: Good experience in technical support. Good communication skill. Voice process. Rotational shift (including night shifts). Intro about YML: We're a company headquartered in San Francisco bay area (US) and also have a offices & employees in Bangalore and Europe. We work with fortune 500 companies directly to develop their mobile products and also have our own suite of mobile products. Apps developed by us have ranked in the top spot on the app store. One of the apps "Intro to Letters" was handpicked by "Steve Jobs" and featured in an Apple prime time commercial. We have a strong Technical and Management team having experience working at eBay, Google, Yahoo, Dell with Strong educational background from IIT, Stanford, Georgia, Purdue University. For more information you may check out our website at http://www.ymedialabs.com Y Media Labs Domlur Diamond Destrict
Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles