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Tech Support Jobs

Explore top Tech Support Job opportunities for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Tech Support Engineer

Founded 2014
Product
51-250 employees
Raised funding
Tech Support
00118
Communication Skills
Java
C/C++
Logical Reasoning
Location icon
Chennai
Experience icon
0 - 1 years
Experience icon
2 - 3 lacs/annum

Location: Chennai Experience: 0 -2 years Shift: Rotational (will include UK & US shift) Job Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background

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Job poster profile picture - Vinoth Kumar
Vinoth Kumar
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Job poster profile picture - Vinoth Kumar
Vinoth Kumar

Tech Support executive

Founded 2015
Product
6-50 employees
Raised funding
Tech Support
00118
Communication Skills
Presentation Skills
Location icon
Mumbai
Experience icon
0 - 3 years
Experience icon
3 - 4 lacs/annum

Skills: ● Willing to travel ● Basic understanding of Technology / IT ● Strong Customer Service Skills ● Flexibility and Persistency ● The ability to handle pressure and meet deadlines ● Attention to details ● Excellent time management and organisation ● Knowledge of The Healthcare industry and its current events will be an added advantage Responsibilities: Job Description ● Provide support to clients in any issue they are facing. ● Manage all on-site technical support, troubleshooting, installations and test activities. ● Diagnose technical problems and offer respective resolutions. ● Adherence to company’s procedures and protocols. ● Cooperate with technical team and ensure timely resolutions to customers. ● Comprehend customer requirements and make appropriate recommendations. ● Formulate relationships of trust with customers.

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Job poster profile picture - Manish Singh
Manish Singh
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Job poster profile picture - Manish Singh
Manish Singh

Tech Support Engineer

Founded 2008
Products and services
51-250 employees
Raised funding
Tech Support
00118
Communication Skills
Java
Ansible
MySQL
Amazon Web Services (AWS)
microservices
Location icon
Pune
Experience icon
3 - 7 years
Experience icon
5 - 15 lacs/annum

TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform. TAPPP is available across platforms via the Web, Mobile and Tablets. Building out this brand presents significant product and engineering challenges. At the centre of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end. Here is what we are looking for: Monitor applications and infrastructure in production/UAT environment Research, diagnose, troubleshoot and identify solutions to resolve customer issues Take ownership of issues reported and see problems through to resolution Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports

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Job poster profile picture - Gunjan Tiwari
Gunjan Tiwari
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Job poster profile picture - Gunjan Tiwari
Gunjan Tiwari

Tech Support Engineer

Founded 2014
Products and services
6-50 employees
Bootstrapped
Tech Support
Communication Skills
Technical Writing
Customer Success (Customer Support)
Location icon
Pune
Experience icon
1 - 3 years
Experience icon
2 - 5 lacs/annum

Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion

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Job poster profile picture - Siddharth Aklujkar
Siddharth Aklujkar
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Job poster profile picture - Siddharth Aklujkar
Siddharth Aklujkar

Customer Happiness Champion

Founded 2011
Product
51-250 employees
Raised funding
Customer Success (Customer Support)
Tech Support
Client Servicing
Location icon
Navi Mumbai
Experience icon
2 - 7 years
Experience icon
4 - 7 lacs/annum

NOTE: Please fill up this form to apply: https://goo.gl/forms/PVibhLXdeieiQmzg1 We’re building a new platform in the Blockchain space with a mission to bring every Indian onto the blockchain economy. The Happiness Team is a big part of this mission. You'll be responsible to help answer any questions our users have and solve any issues they bring to us. If you want to be part of a team that truly cares about the blockchain revolution, and shape the future of a decentralized financial world, read on. Responsibilities - Manage, prioritize and respond to incoming customer communications via email & chat (maybe phone in the future) - Keep an eye out for anything amiss like platform bugs/issues, fraudulent transactions, money issues, edge case scenarios etc - Identify and flag any trends that may be building up in the incoming communication so as to anticipate issues and crush the underlying cause - Identify gaps in our knowledge center and recommend fills to bridge the gap - Work closely with the product team with inputs on shaping world-class efficient processes for our happiness team - Be a powerhouse of all the knowledge of the platform and the cryptocurrency world You'll be a good fit if: - You enjoy solving problems and thrive off helping users (By far the most important qualities in you) - You have excellent written and spoken English skills - You're somewhat familiar with the blockchain/crypto world and now have a fire in your belly to become a guru at crypto and blockchain knowledge (and more importantly the excitement to share that knowledge) - You believe in the future of the blockchain and cryptocurrency - You care deeply, genuinely and passionately about customer support as a career - You are calm, patient and focus on the problem at hand and not the underlying emotions - You possess the ability to explain solutions in an easy to understand, concise and pleasing language - You are obsessed with getting to Inbox Zero - You are self-driven, independent, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details - You don't get overwhelmed easily and don’t let stuff slip through the cracks. - You can turn upset users into evangelists and loyalists! - You are persistent and never ever ever give up on a user - You operate at lightning speed (like XRP :P) Experience: - We're looking for champions with at least 2 years of experience in a similar customer support / technical support role. Experience in supporting financial services is a bonus, but don’t let that stop you from applying. What’s in it for you - You’ll be part of one of the first teams in India that’s working in the Blockchain and Cryptocurrency space (Imagine the experience that comes with it. We’re going to be part of an open world revolution) - You'll be part of a young team that truly cares about kickass support - You get the flexibility of working remotely on Weekends and switching your week cycles! - Good pay, Amazing workspace, medical insurance (India), great perks, a kickass office and a hell lot of amazing pictures Ready to Apply? Please fill up this form: https://goo.gl/forms/PVibhLXdeieiQmzg1

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Job poster profile picture - Priyanka Sharma
Priyanka Sharma
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Job poster profile picture - Priyanka Sharma
Priyanka Sharma

Test Automation Engineer

Founded 2015
Product
6-50 employees
Bootstrapped
Software Testing (QA)
Test Automation (QA)
Selenium
Shell Scripting
Tech Support
Test Planning
Appium
Location icon
Bengaluru (Bangalore)
Experience icon
0 - 3 years
Experience icon
3 - 4 lacs/annum

We are looking for test automation of our e-learning platform. Planing to use selenium webdriver for web version of the platform and appium for Mobile apps.

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Job poster profile picture - Sasank K
Sasank K
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Job poster profile picture - Sasank K
Sasank K

Tech Support Engineer

Founded 2016
Product
6-50 employees
Profitable
Tech Support
00118
Communication Skills
Documentation
Location icon
Mumbai, NCR (Delhi | Gurgaon | Noida)
Experience icon
3 - 5 years
Experience icon
5 - 10 lacs/annum

Looking for an experienced Tech Support Engineer to give our customers world-class support with any technical issues or product questions they have. We are looking for someone that is interested and capable of growing into leading a team of support engineers.

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Job poster profile picture - Elliot Atlas
Elliot Atlas
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Elliot Atlas

Tech Support Engineer

Founded 2000
Product
51-250 employees
Bootstrapped
Tech Support
Customer Success (Customer Support)
Customer Relationship Management (CRM)
Location icon
Chennai
Experience icon
1 - 3 years
Experience icon
3 - 6 lacs/annum

We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)

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Job poster profile picture - Sharon Samuel
Sharon Samuel
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Job poster profile picture - Sharon Samuel
Sharon Samuel

Tech Support Engineer,

Founded 2014
Products and services
51-250 employees
Raised funding
Tech Support
00118
Communication Skills
Newworking
Firewall
window systment
Office 365
MS-Office
Location icon
Pune
Experience icon
0 - 2 years
Experience icon
1 - 3 lacs/annum

Tech Support 00118 Communication Skills Newworking Firewall window systment Office 365 MS-Office

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Job poster profile picture - Vikas Mantute
Vikas Mantute
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Job poster profile picture - Vikas Mantute
Vikas Mantute

Customer Solutions Engineer

Founded 2013
Products and services
6-50 employees
Raised funding
Customer Success (Customer Support)
Customer Relationship Management (CRM)
Tech Support
IT Solutioning
Presales
Location icon
Chennai
Experience icon
0 - 8 years
Experience icon
6 - 12 lacs/annum

Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.

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Job poster profile picture - Joe Daniel
Joe Daniel
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Joe Daniel

Tech Support Engineer

Founded 2014
Products and services
6-50 employees
Bootstrapped
Tech Support
Communication Skills
PHP
MongoDB
Databases
Linux/Unix
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
0 - 3 years
Experience icon
2 - 4 lacs/annum

We are looking for candidate who would be responsible for the smooth running of our cloud based platform and ensuring customers get maximum benefits from them. Individual tasks vary depending on the size and structure, But may include: Bridge between operations team and technical team Managing Data uploads/ integrity and synchronisation for Clients Installing and configuring computer hardware operating systems and applications monitoring and maintaining cloud platform and networks Talking to tech support team and clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Providing support, including procedural documentation and relevant reports; Following standard operating procedures to repair a fault or set up a System; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Prioritising and managing many open cases at one time; Testing and evaluating new technology

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Job poster profile picture - Abhishek Singh
Abhishek Singh
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Job poster profile picture - Abhishek Singh
Abhishek Singh

Customer support /success

Founded 2013
Products and services
6-50 employees
Raised funding
Communication Skills
Troubleshooting
Customer Success (Customer Support)
Tech Support
Customer Success (Customer Support)
Location icon
Chennai
Experience icon
0 - 7 years
Experience icon
5 - 10 lacs/annum

KEY RESPONSIBILITIES: Be responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat. Escalate issues if necessary and work closely with our engineering team to resolve those issues. Provide customer feedback to the product management team and help them in discovering insights for the product roadmap. Assist our sales stalwarts in converting prospects to customers. Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs. Cultivate and sustain an in-depth knowledge of Chargebee’s products and services. Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.

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Job poster profile picture - Sanjay Sudhakar
Sanjay Sudhakar
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Job poster profile picture - Sanjay Sudhakar
Sanjay Sudhakar
Tech Support
Customer Relationship Management (CRM)
Customer Success (Customer Support)
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
3 - 7 years
Experience icon
3 - 5 lacs/annum

Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs

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Job poster profile picture - Manish Nath
Manish Nath
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Manish Nath

Technical Trainer

Founded 2016
Services
6-50 employees
Bootstrapped
Technical Training
Learning & Development
Education & Research Management
Corporate Training
MS-Office
Teaching
Tech Support
Location icon
Mumbai
Experience icon
0 - 2 years
Experience icon
1 - 3 lacs/annum

We make technology ItnaEasy for our clients. Experts (trainers) are the face of the company as they actually visit clients' homes and offices and empower them to use today's technology. Experts must love using technology and interacting with new customers! Patience is a must and familiarity with Windows, Apple, Android and MS Office are big pluses. Freshers are welcome to apply too! It is essential that you believe in our idea and join us with the idea of growing with us!

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Job poster profile picture - Chiraayu Sethi
Chiraayu Sethi
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Chiraayu Sethi

System Support Engineer

Founded 2006
Products and services
250+ employees
Profitable
zabbix
Amazon Web Services (AWS)
Computer Networking
Network Management
Tech Support
VMWare
Location icon
Hyderabad
Experience icon
2 - 7 years
Experience icon
4 - 10 lacs/annum

We are looking for System Support Engineers in prior experience of network and infrastructure management. Experience of working on AWS and VMWare is added advantage apart from knowledge on Network Monitoring tools.

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Job poster profile picture - Ravikanth Laxmana
Ravikanth Laxmana
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Ravikanth Laxmana

Web Solution Specialist

Founded 1997
Product
250+ employees
Profitable
Communication Skills
Tech Support
Customer Success (Customer Support)
Location icon
Mumbai
Experience icon
0 - 3 years
Experience icon
2 - 3 lacs/annum

● Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. ● Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback. ● Testing & analysis of all products & services. ● Identifying any bugs/issues in the system and assisting in their resolution. ● Recording, tracking and reporting problem activity ● Building strategies to improve efficiency, profitability, and quality of service ● Reviewing existing product/feature documentation; publish documentation in internal knowledge. Detailed Requirements: ● Must be customer focused and willing to do whatever it takes to resolve the customer issue. ● Strong customer interaction skills and ability to work in a variety of customer situations. ● Outstanding written and verbal communication skills ● Ability to solve complex problems quickly, inventively and resourcefully. ● Good working knowledge of computers and the internet; strong ability to develop new skills. ● Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.

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Job poster profile picture - Bobby Rathod
Bobby Rathod
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Bobby Rathod

Tech Support

Founded 2004
Products and services
6-50 employees
Bootstrapped
Communication Skills
Tech Support
Customer Success (Customer Support)
Location icon
Mumbai
Experience icon
1 - 3 years
Experience icon
1 - 3 lacs/annum

Job Responsibilities: Responsible for providing assistance to end-users who’re using our products (Online Platform) Catering to queries related to platform Taking care of users Onboarding process Skill Set Required: Good communication skills Good Technical Skill (for using online platform) Graduate Good analytical and problem solving skills Good interpersonal and customer care skills

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Job poster profile picture - Manish Hingar
Manish Hingar
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Manish Hingar
Customer Success (Customer Support)
Technical Training
Tech Support
Customer Success (Customer Support)
Location icon
Noida
Experience icon
0 - 5 years
Experience icon
1.5 - 0.000015 lacs/annum

Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets

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Job poster profile picture - Rashmi Agarwal
Rashmi Agarwal
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Job poster profile picture - Rashmi Agarwal
Rashmi Agarwal

Tech Support Engineer

Founded 2010
Product
6-50 employees
Profitable
Communication Skills
Tech Support
Customer Success (Customer Support)
Location icon
Indore
Experience icon
0 - 2 years
Experience icon
2 - 3 lacs/annum

Basic coding knowledge is utterly required.

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Job poster profile picture - Purvi Vani
Purvi Vani
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Purvi Vani

technical support

Founded 2009
Products and services
51-250 employees
Profitable
Technical support
technical support engineer
Tech Support
Location icon
Bangalore, Chennai, Bengaluru (Bangalore)
Experience icon
0 - 1 years
Experience icon
0 - 2 lacs/annum

We are having an opening for Technical support engineer: Requirement: Good experience in technical support. Good communication skill. Voice process. Rotational shift (including night shifts). Intro about YML: We're a company headquartered in San Francisco bay area (US) and also have a offices & employees in Bangalore and Europe. We work with fortune 500 companies directly to develop their mobile products and also have our own suite of mobile products. Apps developed by us have ranked in the top spot on the app store. One of the apps "Intro to Letters" was handpicked by "Steve Jobs" and featured in an Apple prime time commercial. We have a strong Technical and Management team having experience working at eBay, Google, Yahoo, Dell with Strong educational background from IIT, Stanford, Georgia, Purdue University. For more information you may check out our website at http://www.ymedialabs.com Y Media Labs Domlur Diamond Destrict

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Job poster profile picture - Onyx Lakra
Onyx Lakra
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Onyx Lakra

Customer Success Specialist

Founded 1994
Product
6-50 employees
Bootstrapped
Customer Success (Customer Support)
Tech Support
Customer Success (Customer Support)
Location icon
Noida, Agra
Experience icon
1 - 5 years
Experience icon
2 - 5 lacs/annum

Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles

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Job poster profile picture - Shailendra Bansal
Shailendra Bansal
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Shailendra Bansal
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