Marketing and Sales Specialist

Job Title: Programme Counsellor – EdTech (Onsite)

Location: Dubai, UAE

Industry: Education Technology (EdTech)

Employment Type: Full-time, Onsite

Working Days: 6 days a week

Job Overview

We are seeking a dynamic and result-oriented Programme Counsellor to join our EdTech team in Dubai. The ideal candidate will be responsible for counselling prospective students, understanding their career goals, and guiding them towards suitable professional training programs. This role requires strong sales acumen, excellent communication skills, and experience in B2C education sales within the UAE market.

Key Responsibilities

• Counsel working professionals and students on career-oriented programs and professional certifications
• Conduct telephonic, video, and in-person counselling sessions at the Dubai office
• Understand learner requirements and recommend suitable programs based on career aspirations
• Achieve monthly enrolment and revenue targets through consultative sales
• Follow up on leads generated through digital marketing campaigns, walk-ins, and referrals
• Maintain accurate records of interactions and lead status in CRM systems
• Coordinate with academic, operations, and marketing teams for smooth student onboarding
• Address learner queries related to course content, schedules, fees, and certifications
• Build long-term relationships with students to ensure high conversion and retention rates
• Stay updated on industry trends, competitor offerings, and program updates

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Education, or a related field
• 1–4 years of experience as a Programme Counsellor / Academic Counsellor / Education Sales Executive
• Prior experience in EdTech or training institutes is mandatory
• Strong exposure to UAE/GCC education market will be an added advantage
• Excellent communication skills in English (Arabic is a plus)
• Proven ability to meet and exceed sales targets
• Strong negotiation, persuasion, and relationship-building skills
• Proficiency in CRM tools and MS Office

Preferred Candidate Profile

• Experience in selling professional courses, certification programs, or executive education
• Familiarity with Dubai working professionals and student demographics
• Self-driven, target-focused, and comfortable working in a fast-paced sales environment
• Willingness to work onsite in Dubai

Compensation & Benefits

• Competitive salary with attractive incentive structure
• Performance-based commissions
• Career growth opportunities within a growing EdTech organization
• Supportive and learning-oriented work environment

Job Title: Customer Success Manager

Location: Baner, Pune

About Us:

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions

to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a

mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.

Our Culture:

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview:

As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,

retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities:

● Customer onboarding: help them set up product configuration and upload data

● Conduct product training for key stakeholders in the customer organization

● Drive adoption, improve customer satisfaction, and work with our customers to

generate new business (upsell and cross-sell)

● Minimize customer churn, maximize retention and create great customer experience

● Contact customers to explain new features and help them upgrade to new plans

● Collect customer references, testimonials and create case studies

● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features

● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes

● Help customers map Truein to their existing policies and processes

Requirements:

● 5+ years years of experience in SaaS or software product company in acustomer-facing roles

● Previous experience working with enterprise customers

● Process-oriented and analytical

● Excellent verbal and written communication skills

● Strong empathy for customers and passion for growth

● Passion for solving client challenges and commitment to client delight

● Result-oriented and has great attention to details

● Bachelor's degree or equivalent experience in Computer Science or related field

Good to have:

● Experience dealing with International customers

● Has worked with growth stage startup

● Education background of Technology + Management studies

You will get:

● Competitive compensation package and benefits

● Work closely with and be part of a truly amazing team

● Join a fast-growing company early, make a difference and enjoy the ride

● Challenge yourself and take your career to the next level

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Expected Salary bands

  3 - 5years - upto 8lpa
  5 - 7years - upto 11lpa
  7 - 9years - upto 14lpa
  9 - 12 years - upto 16lpa

• Minimum 2 years of hands on experience in Automation testing
  
  

• Experience with either or more of these tools

  Selenium-Web driver, Selenium Grid, Selenium Page Object Model, Page Factory concept
  JS based automation tools like Webdriver.io, Protractor, Cypress, Jasmine, Karate, etc.
  API automation tools like Karate, SoapUI, Postman, RestAssured, etc.
  Mobile automation tools like Appium, Calaba.sh, SauceLabs, BrowserStack, etc.
  Commercial tools like UFT, Ranorex, TestComplete, etc.

• Must have hands on experience in using either or more of

  Programming/Scripting languages: Java, C#, Python, JavaScripting
  Reporting frameworks: ReportPortal.io, ExtentReports, TestNG, Allure Reports, etc.

• Must be aware of effective use of one or more of

  execution tools like TestNG, NUnit, Junit, MBUnit, MSTest
  source control management tools like git, TFS, Bitbucket, Azure Repos, etc.
  build tools like Maven, Ant, Graddle, MS Build, circleCI, Azure Pipeline, etc.
  continuous integration tools like Jenkins, Bamboo, TeamCity, Dockers, etc.

• Must have experience of designing and implementing test frameworks like Data driven, Keyword driven or Hybrid.

• Should be able to write basic DDL, DML command using any database like Oracle, MySQL, MS SQL, PostGreSQL, etc.

• Good to have experience in automating different layers (Front end, backend, web-services/API) of application using different automation approach.

• Good to have exposure to various
  test methodologies like BDD, TDD, ATDD will be a plus
  test management tools like AzureTestPlans, Zephyr, Xray, Jira, etc.

Job Description for AEM Autodesk-

Responsibilities :

Work with product owners to form technical solutions that meet requirements

Collaborate with architects, designers, product team, other developers and teams, as well as participate in code reviews

Help design and implement components that integrate with internal and external systems

Take ownership of, be a subject matter expert and maintain complex modules

Specific, actionable and responsible project updates in an Agile environment

Engineer mobile and web experiences with exceptional performance

Requirements :

5+ years industry experience with AEM (Adobe Experience Manager)

1+ years of experience with Contentful 

Understanding and experience developing web services using AWS 

Understanding and experience of server-side web development using Java

Experience developing efficient and reliable JavaScript (ES6/2015), both client and server-side and Javascript testing frameworks such as 

Jasmine, mocha.js, Jest

Experience creating maintainable CSS

Experience with Object-Oriented and Functional programming paradigms

Understand fundamental elements of good software architecture

Working understanding of the latest web APIs and standards (HTML 5, CSS 3, ECMAScript 2015)

Experience with continuous integration tools, such as Jenkins

3 or more years of relevant programming experience

2 or more years experience with Adobe AEM (CQ) and related technologies

1 or more years of experience working in a modern web application stack (React, Backbone, Angular, Ember, etc.)

Bachelor's degree in computer science, Software Engineering, or equivalent work experience

Proficiency in spoken and written English 

JOB SUMMARY

Great Manager Institute® (“Company”) is a global digital platform for personalized development and certification of people managers, having the vision of creating a world where every individual gets the opportunity to work with a Great People Manager.

Our vision is to ensure that everyone gets an opportunity to work with a great people manager. Our mission is to ensure that anyone can be a great people manager who delivers sustained results by building high-trust relationships.

We take pride in saying that our short-term plan is for 1000 years!

We need amazing Software Developers to evolve our solutions into world-class products and become a part of a journey that is setting off a movement on people management. Imagine the impact of creating a product that helps evolve human behavior in a scalable manner.

OUR DNA

• Customer Obsession: We believe in the concept of understanding customers deeply by putting ourselves in their shoes and gather and use relevant data to take decisions.
• Speed: Speed is paramount to become a global start-up.
• Global Outlook: We are creating a product for the world, and it can be possible only if we combine personalized and localized offerings with global outlook.

OUR VALUES

• Be Transparent
• Bring the Best
• Have Faith
• Care
• Respect Individuality

This is a unique opportunity at the high growth start-up. The Technology Head will be a part of the core executive group at the Company.

ROLE DESCRIPTION

• Development of features and modules of Great Manager Certification product
• Engagement in new innovations within the core products and various extensions of the core product
• Solving coding-related problems of the junior software developers in the team
• Mentoring and supporting new techies, helping create a team of rockstar developers

Who will this role report to?

This role will report to the Technology Head of the Company.

Growth Opportunities for You

• This role is a great opportunity for contributing to the growth of a global company
• This is a critical role that will shape the technology roadmap of the Company and gives an opportunity to lead from the front
• Become an entrepreneur. We operate in a highly entrepreneurial culture. Almost all roles at the Company are constructed to operate with an entrepreneurial mindset.
• The role prepares you to become Lead/Head of Technology while establishing your brand value as a rockstar developer

Who Should Apply?

• Candidates with 5+ years overall experience in full-stack software development
• Hands-on MEAN Stack is required
• Strong understanding of latest full-stack technologies and their strengths, shortcomings, and applicability to the Company’s context
• Excellent analytical skills with an attention to detail
• Integrity, with an ability to handle sensitive information
• Drive to build something. The role is not for those seeking comfort, stability and a strict 9-5 schedule. Building market leadership is not an easy path. Motivation and speed are essential qualifying criteria

• Crafting the performance marketing strategy for the company and managing the overall online marketing calendar around the same
• Managing all online properties of the brand
• Measuring ROI and a set of other KPIs, based on in-depth analysis of standard digital metrics
• Liaising with multiple agencies, as well as internal offline and traditional marketing teams to devise and execute innovative marketing campaigns throughout the year
  
  

• 5+ years experience in Digital Marketing with experience in Digital Advertising, Website Management, Lead Generation, and/or Lifecycle Marketing
• Experience with problem-solving and analytical skills including conducting qualitative and quantitative research, analyzing data, data visualization, developing hypotheses, synthesizing insights & recommendations
• Experience with digital and web analytics and data tracking tools (e. g., Google Analytics, ) and SQL
• Website management and technology experience including CMS, HTML, CSS, and Javascript
• Experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
• Experience using various Facebook Interfaces: Ads Manager, Power Editor, Business Manager, Page Insights
• Experience with ad serving tools and DSPs (e. g., DoubleClick, Adobe Advertising Cloud)
• Experience working both strategically as well as in an executional capacity to build and deploy the campaign
• Experience presenting ideas to several stakeholders at once
• Experience collaborating and coordinating with internal and external cross-functional teams
• Experience with digital marketing and digital measurement latest trends and best practices

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.