B2B Marketing Manager

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

.NET C# developer provides custom web application development using the .NET Framework, C#, http://VB.NET">VB.NET, http://ASP.NET">ASP.NET, SQL Server,Angular,AngularJS, Javascript, ADO.net and other advanced components of Microsoft technology and provide training to programmer analysts who support the web services manager' responsibilities.

Responsibilities:

 The tool development also involves working with SQL queries and web front end

Designing, developing, and testing web applications with .Net HTML, CSS and other technologies

Design and development of software applications (primarily web based) used in various areas of the bank (such as Loans processing, Treasury, Middle Office )

Manages the architecture, design, and coding of software for TFI from concept to finished product, in order to answer the needs of the Strategies, Sales, and Trading departments

Consults with end users within the Strategies, Sales, and Trading departments to identify where technology can automate current processes to enhance revenues and cut cost

Maintains currency in technical skills and all relevant fixed income industry sector factors

May lead the work of others and provide ideas which help to enhance TFI software applications

Software design & development principles such as SOLID, Domain-Driven-Design and Object-Oriented Development

ORM frameworks, particularly the Entity Framework

Managing source code with Git, including Gitlow Workflow

Experience: 5+Years
Location: India(Remote)

What’s the opportunity?

AiTrillion is looking for a Sr. Developer with experience in

• PHP
• Zend Framework CI
• NodeJS, Express
• Loopback
• Serverless Framework & CLI
• AWS Lambda
• API Gateway with MySQL
• MongoDB
• DynamoDB database experience

What will you be doing? 

• Strong Development/Management background with experience in Developing Products with large-scale user transactions and having critical business nature.
• Must be able to build the technical architecture/stack of the product from scratch including server interactions, scripts, deployment stage, features with a cost-effective manner.
• Hands-on implementation of the critical interfaces and complex modules of the systems and features as a solution architecture and design.
• Provide timely deliverables, estimates, and complete tasks in an Agile development environment.
• Reviewing code for coding standards and accuracy and functionality.
• Help the team to solve complex coding problems and troubleshoot the issues.

What skills do you need?

• Minimum 5+years of Technical Lead experience.
• Handle on any MVC PHP Frameworks Like Zend Framework, Laravel
• Must have experience on  NodeJS, Express, Loopback
• Good to have hands-on Serverless Framework & CLI, AWS Lambda, API Gateway, SQS, SNS, Step Functions
• Must have experience working with JavaScript technologies like NodeJS, AngularJS,  React.
• Hands-on  Relation, Non-relation, MYSQL, Data Lakes, HIVE, Apache Spark, MongoDB, Apache Cassandra, Streaming Analytics, In-Memory, NoSQL Database.
• Must have a good understanding of building and using REST APIs and Different Authentication Protocols.
• Good to have experience with  Amazon Web Services (EC2, RDS Aurora, Lambda, API Gateway, S3, CloudFront )
• Must have experience building microservices and customer-facing APIs.
• Must have a sound understanding of failure modes, resiliency patterns, and techniques to enable robust, self-healing architecture.
• Develop Business Domain-Driven Reusable Microservices.
• Knowledge of version control systems like GIT (mandatory).
• Experience with Google Cloud is a plus.
• Experience with the process of automation and load testing is a plus.

At AiTrillion, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

About Us

PurpleRain is a US-headquartered 8+ year old close-knit, fully distributed bootstrapped and profitable product startup with 50+ rock star team members who enjoy the challenge of solving hard problems together with inc 500 clients globally through our B2B SaaS products.

We are a hybrid remote company, with in-house teams in Bangalore, London and remote teams globally in 20+ countries where each employee works from home or a co-working space.

Even though we're far away, we're in contact throughout the day in Slack, Basecamp and Zoom.

We encourage continual education through weekly lunch and learns and taking courses to keep us ahead of the latest advancements with yearly retreats.

Content Marketing Specialist- Job Description

• Accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.

• Collaborates across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objectives at the lowest possible cost

• This role requires a brand publisher mindset: the create the content our audience is looking for and then to optimize the path to conversion

• Editorial requirements include basic SEO understanding, content categorization and structure, content development, distribution and measurement. Development of editorial governance so content is consistent with our brand voice, style and tone.

• Channel management of digital content hubs and all supporting social channels including email/newsletter distribution. This person must understand the basic best practices of the main social media channels, which content and approaches work on each and why

• Measurement and optimization of the program will be required on a regular and ongoing basis

• Management of all creative resources including designers, writers, and other agency personnel

• Integration of content programs with brand campaigns to drive the brand to demand.

• Executive presentations on the program approaches and results will be required.

• Design content marketing strategies and set short-term goals

• Undertake content marketing initiatives to achieve business targets

• Collaborate with design and writing teams to produce high-quality content

• Develop an editorial calendar, delegate tasks and ensure deadlines are met

• Deliver engaging content on a regular basis and inspire team members

• Edit, proofread and improve content

• Optimize content considering SEO and Google Analytics

• Analyze web traffic metrics

• Share content through various channels, ensuring strong web presence

• Receive customer feedback and generate ideas to increase customer engagement

Our Core Values

• We lead with empathy: We believe kindness and empathy lead to effective communication. We assume good intentions and seek mutual understanding from our teammates, customers, and users.

• We lean into vulnerability: We are not afraid to ask for help or give and receive feedback. We build off our failures and don’t shy away from tough conversations.

• We rise above the status quo: The status quo leads to pain for the people we serve, our communities, and our clients. We do our best to rise above the status quo, and to do things that no one else is doing. On an individual level, we strive to improve ourselves and always be learning.

• We match grit with wit: We're creative and resourceful. We find solutions to every problem

and to further support you, we offer:

• talented, young and motivated team

• work with a fun team on a product that customers love

• Share in our organization-wise personal development benefits and leave entitlements

• Flexible work schedule with work-from-home options

Job Position: Sr. Graphic Designer – 2D / Visualizer

Location: Pune

Job Profile:  

• Creative bent of mind, enthusiastic & understanding of Event work  
• Convert client brief into Design Concepts
• Develop creative ideas & Concepts
• Understand & work within Brand Guidelines of Clients
• Should have knowledge of all 2D Software eg : Illustrator, Photoshop, Coreldraw, InDesign, Adobe Suite
• Knowledge of Print technology, responsible for print specifications
• Hands on experience of working on event collaterals, Event branding / Conferences / Set Designs etc
• Visualize & create out of the box solutions
• Should have knowledge of Animation, Videos & video editing, After Effects software
• Should be able to work under pressure & complete work as per deadlines