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Customer Support Jobs in Hyderabad

15+ Customer Support Jobs in Hyderabad | Customer Support Job openings in Hyderabad

Apply to 15+ Customer Support Jobs in Hyderabad on CutShort.io. Explore the latest Customer Support Job opportunities across top companies like Google, Amazon & Adobe.

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HIPPO CLOUD TECHNOLOGIES
Neeharika P
Posted by Neeharika P
Secundrabad, Hyderabad
0 - 2 yrs
₹1.5L - ₹2L / yr
Field marketing
Customer Support
Telesales
Tally
Tally ERP

We Are Hiring For Field Sales

Job Role: Telecalling & Sales Supporting

Experienced & Freshers Can Apply To This Position

Candidates Must Have Good Communication Skills

Candidates Should Be Able To Speak English Fluently

Qualification: Any graduate can Apply

Job Location: Begumpet, Hyderabad, Secundrabad

Experience: 6months - 1 year experience is required


Read more
Corpone
Sai Varun
Posted by Sai Varun
ameerpet, Hyderabad
0 - 0.6 yrs
₹1.9L - ₹3.9L / yr
Communication Skills
Customer Support

Greetings from the day!!


We are HIRING: Customer Support Executive(Voice Inbound Process)

No vacancy : 100+ (Work From office)

Job Role : Customer Support Executive

Work Location : Begumpet/Ameerpet

Language : Telugu/English/Hindi 

Salaries : - 12K - 18K

Qualification : Graduation

Eligibility : Fresher/Experienced


Job brief :-

- Handle Inbound/Outbound calls

- Identify the needs of customers, resolve issues, and provide solutions

- Maintain good customer relations

- Attend mandatory training sessions to stay updated on product or company policy changes

- Input data into the company computer platform to keep each customer record updated

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Wellness 360 Technologies

at Wellness 360 Technologies

1 video
1 recruiter
Amit Chaudhary
Posted by Amit Chaudhary
Gachibowli Hyderabad
1 - 2 yrs
₹3L - ₹4L / yr
Tech Support
Customer Support
Product Management
Product support
SQL
+3 more

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.


Job Responsibilities:


  • Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
  • A certain degree of creativity, latitude, and problem- solving is required
  • Coordinate with cross-functional teams to achieve the
  • highest level of customer satisfaction.
  • Streamline and expedite operational tasks, including inbound and outbound marketing.
  • Follow communication procedures, guidelines, and policies.


REQUIREMENTS


  • Experience of 1 year in customer service role handling customer support/technical queries.
  • Excellent oral and written communication and people interaction skills.
  • Hands-on experience with ticketing software like Freshdesk/Freshchat.
  • Good analytical skills with active listening and attention to detail.
  • Ability to multi-task, prioritize and manage time effectively.
  • Work independently and own the raised matter till closure.
  • Work experience in SAAS companies is an added advantage 
Read more
Monarch Tractors India
Hyderabad
5 - 10 yrs
₹5L - ₹15L / yr
Customer Success
Customer Support
Customer Relationship Management (CRM)
Customer Retention
Zendesk
+1 more

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.


Responsibilities:

  • Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
  • Set performance goals for the team and ensure that they are met or exceeded.
  • Define and implement a scalable support model to accommodate growth and changing customer needs.
  • Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
  • Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
  • Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
  • Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
  • Train and coach agents on effective communication and problem-solving techniques to improve their performance.
  • Build and maintain strong relationships with customers to ensure loyalty and retention.
  • Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
  • Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.


Qualifications:

  • Bachelor's degree in business, management, or a related field.
  • Minimum of 5 years of experience in customer support or related fields.
  • Experience building and managing a team of agents in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
  • Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Knowledge of Agriculture Products and Farming is a plus.
  • Knowledge of the Monarch product line or similar technical field is a plus.
  • Flexibility to work in different time zones.



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Signzy

at Signzy

3 recruiters
Agency job
Hyderabad
3 - 8 yrs
₹7L - ₹12L / yr
Inside Sales
Sales
Communication Skills
Effective communication
Market Research
+3 more

Responsibilities:


- Manage end-to-end interactions with prospective customers.


- Deliver tailored product demos to multiple stakeholders.


- Understand customer problem statements and follow a consultative sales process to offer solutions.


- Use sales acceleration tools to perform outbound and inbound sales.


- Research accounts to understand the customer's needs, perform effective follow-up, and generate interest.


- Unearth new sales opportunities through networking.


- Build strong relationships and effectively communicate with the sales, support, and marketing teams.


Requirements


- Have 2+ years of successful experience in SaaS Sales.


- Have been in a quota-carrying role.


- Obsessed with prospect happiness and can set the stage for effective sales follow-up.


- Have excellent verbal & written communication skills.


- Flexible - things change around here. FAST.


Read more
Conneqt BPO

at Conneqt BPO

1 recruiter
Agency job
via Fruges IT services by Nishanthi Y
Hyderabad
1 - 2 yrs
₹2.4L - ₹3.5L / yr
MS-Excel
Customer Support

Role: Customer Service Executive/Technical Support Executive

 

 

Responsibilities:

  • Call Handling from Customers and resolving the issues.regarding printers, routers , email issues.
  • Supporting the Query and do the needful.
  • Reporting to the team lead.
  • Proactive work to be done.
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German-based automotive company

German-based automotive company

Agency job
via Signio GlobalTech by Sneha Kurri
Hyderabad
3 - 10 yrs
₹8L - ₹15L / yr
Xtend
RCP
skill iconJava
Rhapsody
skill iconJavascript
+11 more
Strong in Java programming with Xtend, Xtext, RCP
Knowledge on Model to Code Generation
Ability to work independently, with minimal training and direct guidance
Ability to respond to customer inquiries quickly
Ability to quickly modify/setup routes
Familiarity with Rhapsody Secure transmission protocols (e.g. Secure File Transfer (SFT) and Secure Object Access Protocol (SOAP) routes process, etc.
Prior experience with protocols like OSLC, SOAP and REST APIs
Ability to identify and resolve exceptions with electronic data exchange between EMR data submitters, and data recipients.
Knowledge of HL7/XML/FHIR/EDI standards
Strong in building JUnit tests during development
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Unio labs Private Limited
Shristi Raj
Posted by Shristi Raj
Hyderabad
1 - 2 yrs
₹2L - ₹4L / yr
Sales
Customer Support
--Conducting daily sales calls and arranging site inspection.
--Maintain a high level of exposure for the property through direct sales.
--Successfully create business from new and existing guests.
--To connect with the CP, brokers and prospective buyers.
--Shall have good communication skills.
--Shall coordinate with the customers and resolve their queries reg. project.
Read more
SmartDocs

at SmartDocs

4 recruiters
Anand Vigneshwaran
Posted by Anand Vigneshwaran
Hyderabad
0 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Service
Technical support
Communication Skills
Interpersonal Skills
+1 more

Job Description:

 

 

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

 

Key Responsibilities:

 

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

 

 

Skills and Specifications:

 

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

  • • Persistent with a team attitude.
Read more
Revenue cycle management solution for healthcare

Revenue cycle management solution for healthcare

Agency job
via Rexon Proserv by geetha sankar
Hyderabad
3 - 4 yrs
₹2L - ₹3L / yr
Customer Support
Healthcare
ITIL

 

1. Act as a first line support for IT department
2. Answer internal and external customer calls and emails
3,create service desk tickets, assign technician and follow up closure
4.Monitirng service desk dashoard and sending alert for SLA violations
5. end to end front line coordination 
Skills - experience in interacting with US clients 
basic understandign of IT set up and computing issues
ITIl V3 certification would be an added advantage 
Please note that the shift timings will be 6pm to 3am and 8:30pm to 5:30am.
Home drop available
JOINING BONUS FOR EARLY JOINERS .

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Saras Analytics Private Limited
Hyderabad
3 - 6 yrs
₹6L - ₹10L / yr
Customer Support
skill iconJava
SQL
Troubleshooting
Technical support
+2 more

About Saras Analytics 

 

We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset. 

 

Our Products 

 

http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.  

Visit https://sarasanalytics.com/">https://sarasanalytics.com/ 

 

Job Summary: 

  • This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process    
  • This role demands hands-on knowledge on software development, and databases   
  • You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes 
  • You will collaborate with internal teams for the design and development of key modules  
  • You will interact with customers to provide technical support and guidance for users 
  • Troubleshoot and debug problems and create SPRs and CRs 
  • You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner 

Eligibility: 

  • Excellent verbal and written communication 
  • 4+ years of experience in helpdesk or L1 support 
  • Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus. 
  • Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users 
  • Hands on experience in setting up or using web analytics and performance monitoring tools 
  • Basic understanding of Web technologies including Java and Angular 
  • Proficient in using support and helpdesk tools  
  • Knowledge on cloud infrastructure is a plus 

 


Requirements

  • Excellent verbal and written communication 
  • 4+ years of experience in helpdesk or L1 support 
  • Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus. 
  • Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users 
  • Hands on experience in setting up or using web analytics and performance monitoring tools 
  • Basic understanding of Web technologies including Java and Angular 
  • Proficient in using support and helpdesk tools  
  • Knowledge on cloud infrastructure is a plus 
Read more
Lauriko private limited
Manasa M
Posted by Manasa M
Hyderabad
1 - 2 yrs
₹2L - ₹4L / yr
Customer Support
Customer Service
Customer Relationship Management (CRM)
customer care
 Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Read more
BisolQ Software services
Rabindranath Markanti
Posted by Rabindranath Markanti
Remote, Hyderabad
2 - 5 yrs
₹2.5L - ₹3.5L / yr
Customer Support
Customer Service
Min Graduation, 2 years of International Chat process experience.good communication written and verbal skills.
Read more
statnetics

at statnetics

3 recruiters
CloudQA Dev
Posted by CloudQA Dev
Hyderabad
0 - 1 yrs
₹7000 - ₹15000 / mo
Customer Success
Customer Support
Customer Service
Customer Relationship Management (CRM)
skill iconJavascript
+1 more
CloudQA is a bootstrapped SaaS startup based out of Hyderabad. Our web application testing tools have unique technology to perform rapid test case discovery, codeless testing, and cloud execution which makes enterprise web application end to end testing easy to use and adapt.

We are looking for a Customer Success Specialist to assist our customers from onboarding to successful usage of the product.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and you should be a quick learner 

Responsibilities
  • Should learn and understand the product, respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Update customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback 
  • Knowledge of Test Automation and writing javascript is a plus

Requirements
  • Great Communicator - We are looking for a communicator par excellence.
  • Problem Solver - There are times when you have a deadline but not the right candidate for the position, you have to be able to figure out a quick solution that will not hamper the team's productivity.
  • Comfortable with Ambiguity - You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers
  • Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients
Read more
ekincare

at ekincare

10 recruiters
Gayathri Karamala
Posted by Gayathri Karamala
Remote, Hyderabad
0 - 1 yrs
₹1.2L - ₹2.0L / yr
Customer Support
Communication Skills
Active listening

About ekincare 

Join the fastest growing health benefits platform in India. ekincare is a Series A funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion dollar corporate health benefits market. Trusted by Fortune 500 companies, ekincare’s patent-pending preventive, predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Aegis Graham Bell Awards (Most innovative enterprise app) and named as the best "Healthy Workplace Brand" in the IHW Summit. If you are ambitious, willing to unlearn and relearn in a fast-growing startup, dream about MAUs, client segmentation, funnels etc. and excited to apply your skills towards making India Inc. healthy, come, join us! 

Position : Process Associate - Contract to Hire 

Location -Hyderabad 

➔ Responsible for handling operations related to the backend by coordinating with vendors, customers & internal teams. 

➔ Manage the Backend process such as Appointment Confirmations, Reports Uploading with assertiveness. 

➔ Responsible for End to end backend support to operations enquiries, Confirmation follow-ups with Vendor/DCs. Working closely with Vendors/DC, Corporate Customers and internal stakeholders for Appointment confirmation, reports and ensure timely action of completing tasks at hand. 

➔ Ability to analysis the situation in hand and take a business decision to ensure Customer experience is not impacted 

➔ Working knowledge of Google sheets/Excel 

➔ The candidate should be self motivated and take initiatives and flexible to accommodate new responsibilities as and when the role demands. 

➔ Good communication skills in English & Hindi. 

➔ Additionally, should be Punctual, have an Eye to Detail, Quick learner, Team player, Basic computer Skills,& Professional approach towards work, with good work Ethics.

Read more
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