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Customer Relationship Management (CRM) Jobs in Delhi, NCR and Gurgaon

Explore top Customer Relationship Management (CRM) Job opportunities in Delhi, NCR and Gurgaon for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Social Media Analytics
Social Media Listening & Insights
Data Analytics
Customer Relationship Management (CRM)
Search Analytics
Social Media Tools
Social Media strategy
Command Center
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
4 - 6 years
Experience icon
6 - 8 lacs/annum

Responsibilities •Develop a social insights strategy and vision that provides a holistic view of the impact of social media to other parts of the business. •Identify relevant platforms and tools necessary to deliver rich analytics and insights and lead the deployment of these platforms with key stakeholders. •Work with social strategists, paid social and community management teams to integrate all social data into one database. •Define and manage a social analytics framework in partnership with key stakeholders at the client’s end. •Manage social KPIs and benchmarks for all reporting, including ad-hoc, ongoing, and integrated marketing reports to discover insights that will impact business decisions. •Monitor the client brand against competitors and beacon brands within the social space using key KPIs and benchmarks to identify new marketing and business opportunities. •Define the strategy and process to identify advocates and detractors and work with a cross-functional team to define engagement and content strategies. •Leverage social listening to develop key KPIs and benchmarks on integrated marketing campaigns. •Monitor the social space to uncover actionable insights and identify key themes for line of business partners. •Create and manage the ongoing content and campaign analysis and best practices to optimize future editorial and campaign strategies. •Partner with technology team to identify data integration opportunities including CRM, database and tech tool integrations •Monitor and provide executives ongoing trends within the social listening space •Manage social listening analysts and the evolution of the social insights team. •Mature Client’s social visualization capabilities and deploy command center screens to other sites. Website: https://www.autumnworldwide.com/

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Job poster profile picture - Karthik Bv
Karthik Bv
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Job poster profile picture - Karthik Bv
Karthik Bv

Sales Associate - Channel and Direct Sales

Founded 2014
Product
6-50 employees
Raised funding
Customer Relationship Management (CRM)
Field Sales
Sales
financial services
loan products
customer facing
Interpersonal Skills
Presentation Skills
Location icon
chennai, Hyderabad, Mumbai, NCR (Delhi | Gurgaon | Noida), Ludhiana, Ahmedabad, Kolkata, Bengaluru (Bangalore)
Experience icon
3 - 7 years
Experience icon
3 - 6 lacs/annum

We are seeking an enthusiastic sales professional with very strong communication skills to be a key member of our sales & marketing team. The role is a junior position reporting to and working closely with the Sales Head of the Company to achieve Namaste Credit’s key strategic objectives. We are planning to grow the team meaningfully over the coming year, which will result in significant growth potential for this role. Key responsibilities of the role include: Monitoring channel activity, analyzing performance, identifying areas of improvement Developing business through consultative engagement with lenders & channel partners Creation of relationships (with Business partners, clients and lenders) and ensure smooth servicing and operations Timely resolution of all discrepancies raised during application processing at underwriting stage and disbursement stage Timely closure of loan files through lenders across a range of areas - Home Loans, Business Loans, Mortgage Loans & Personal Loans

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Job poster profile picture - Krishnan Parameswaran
Krishnan Parameswaran
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Job poster profile picture - Krishnan Parameswaran
Krishnan Parameswaran
Tech Support
Customer Relationship Management (CRM)
Customer Success (Customer Support)
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
3 - 7 years
Experience icon
3 - 5 lacs/annum

Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs

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Job poster profile picture - Manish Nath
Manish Nath
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Job poster profile picture - Manish Nath
Manish Nath
Business Development
Sales
Client Servicing
Customer Relationship Management (CRM)
Presales
Salesforce
Location icon
Pune, Mumbai, NCR (Delhi | Gurgaon | Noida), Kolkata, Chennai
Experience icon
0 - 0 years
Experience icon
0 - 0 lacs/annum

1) Visiting Special child schools/centers/Ngo ,child professionals and making them aware about our free software and free android app for special need parents for better child health care 2) Using digital media and other tools to make regular child parents aware about our free growth and developmental monitoring app 1) students get an opportunity to make difference in lives of countless special children and parents. 2) Get to work with a highly appreciated startup which is striving to make difference in child healthcare. 3) Students will conduct market research and help built a better solution. 4) Students will know what it is like to for a belief and surely help the in their life career 5) definitely they will in the process gain different marketable skills

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Job poster profile picture - Swapnil Chavan
Swapnil Chavan
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Job poster profile picture - Swapnil Chavan
Swapnil Chavan

AM - Customer Relations

Founded 2013
Services
6-50 employees
Profitable
Client Servicing
Communication Skills
Customer Relationship Management (CRM)
Data Analytics
Operations
Team Management
Customer Success (Customer Support)
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
3 - 5 years
Experience icon
2 - 4 lacs/annum

Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus

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Job poster profile picture - Rehan M
Rehan M
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Job poster profile picture - Rehan M
Rehan M

Manager – Strategic Alliances & Partnerships

Founded 2015
Services
6-50 employees
Bootstrapped
Alliances
Sales
Customer Relationship Management (CRM)
Marketing
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
2 - 5 years
Experience icon
3 - 4 lacs/annum

We are a tech driven B2B, B2C Loyalty/Marketing Startup based out of Gurgaon and are looking to expanding our core team.

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Job poster profile picture - Arun Chopra
Arun Chopra
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Job poster profile picture - Arun Chopra
Arun Chopra

Customer Support Executive (Email & Verification Process)

Founded 2014
Product
51-250 employees
Raised funding
Communication Skills
Customer Relationship Management (CRM)
Customer Success (Customer Support)
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
0 - 2 years
Experience icon
5 - 10 lacs/annum

To provide support for queries related to Transactions on TaskBucks and handle issues related to payment tracking Maintaining that Turn Around Time (TAT) of 24 hours is maintained to respond to customer queries on other channels like email, social, blogs, appstore etc Liaising with the operations and tech team for any additional follow up required for customer queries Daily MIS & Data analytics for customer queries, turn around time for addressing customer queries

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Job poster profile picture - Careers Taskbucks
Careers Taskbucks
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Job poster profile picture - Careers Taskbucks
Careers Taskbucks

Sales Engineer

Founded 2012
Product
6-50 employees
Raised funding
Business Development
Sales
Customer Relationship Management (CRM)
Customer Success (Customer Support)
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
2 - 4 years
Experience icon
2 - 4 lacs/annum

Looking for a sales engineer to sell energy efficient product to b2b clients

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Job poster profile picture - Pranay Jha
Pranay Jha
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Job poster profile picture - Pranay Jha
Pranay Jha

Retail Manager

Founded 2015
Products and services
6-50 employees
Bootstrapped
Retail Management
Sales
Account Management
Customer Relationship Management (CRM)
Procurement & Buying
Customer Success (Customer Support)
Location icon
NCR (Delhi | Gurgaon | Noida)
Experience icon
2 - 5 years
Experience icon
2 - 5 lacs/annum

We are a team of dynamic professionals with forte in business strategy, marketing and supply chain management. We are currently working on four projects in following domains: pharmaceutical, food and beverage, automobiles, and educational programs.

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Job poster profile picture - Ankit Ahuja
Ankit Ahuja
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Job poster profile picture - Ankit Ahuja
Ankit Ahuja
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