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Customer Relationship Management (CRM) Jobs in Delhi, NCR and Gurgaon

Explore top Customer Relationship Management (CRM) Job opportunities in Delhi, NCR and Gurgaon for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Operations & Online Sales Support

Founded 2018
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NCR (Delhi | Gurgaon | Noida)
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1 - 4 years
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Responsibilities 1. Assist the operations team and carry out daily operational tasks 2. Handle all inbound and outbound calls (leads, customer support, feedback etc.) 3. Resolve customer & operational issues 4. Maintain all customer, operations & collections data

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Inside Sales Executive

Founded 2019
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NCR (Delhi | Gurgaon | Noida)
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2 - 4 years
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Best in industry{{renderSalaryString({min: 240000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

Research, target and open new client opportunities Develop targeted messaging to engage prospect companies and executives Qualify prospects by understanding customer needs and budgets Update CRM system with all customer communications Understanding customer needs and identifying sales opportunities

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Suite CRM/Sugar CRM developer

Founded 2016
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Noida, NCR (Delhi | Gurgaon | Noida)
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3 - 5 years
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Best in industry{{renderSalaryString({min: 250000, max: 600000, duration: "undefined", currency: "INR", equity: false})}}

Suite CRM / Sugar CRM developer needed ( An IT professional only)Need to have hands-on experience of PHP,MySQL,Suite CRM/ Sugar CRM.Attention : Immediate joiners required only max upto 15 days. Requirement- - Min 2.5 Years development experience on the SugarCRM / SuiteCRM platform - Design, implement, test and maintain our CRM built on SuiteCRM - Setup integrations to various systems - Create and maintain software documentation - Implement Proof of Concepts for testing business ideas - Recommend ways to improve reliability, maintenance, efficiency, and quality - Follow SCRUM Agile Development methodology - Experience on large scale projects - Expertise in security framework - Develop new modules, components and improve functionality in existing modules - Experience with composer and upgrade safe modules - Experience in SuiteCRM upgrade and code optimization - Experience with MySQL database would be preferred - Solid knowledge of beans, workflow, logic-hooks, Reports, roles & permissions and security groups

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Customer Service Representative

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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2 - 3 years
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Best in industry{{renderSalaryString({min: 300000, max: 375000, duration: "undefined", currency: "INR", equity: false})}}

Here is a chance to work in a disruptive startup, where your mastery of Digital marketing will be acknowledged and valued!!Our client develops, publishes and distributes highly engaging games to a wide audience covering mobile, social and online platforms. Their group of architects are always attempting new and radical stuff that enhances the creative programming and gaming stages, keeping the players constantly glued and wanting for more.Funded by SnapDeal founders, it is a cross platform gaming organisation focused on real money gaming and strategy games. The founder is an INSEAD and IIT-B alumni with more than 10 years of work experience across various countries.As a Customer Support Representative, you will be supporting customers on product and payment related queries.What you will do: Responding to customer queries in a timely and accurate way, via phone, email or chat Make outbound calls for selling new features and taking referals Identifying customer needs and helping customers use specific features Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users) Updating our internal databases with information about technical issues and useful discussions with customers Monitoring customer complaints and reaching out to provide assistance Informing customers about new features and functionalities Following up with customers to ensure their technical issues are resolved Gathering customer feedback and share with our Product, Sales and Marketing teams What you need to have: Having experience in customer support on call. Should have Inside sales experience at least 2 to 3 years Experience of outbound and inbound calling and cross selling abilities Knowledge of languages -Tamil, Kannada, or Malayalam compulsory Understanding of how CRM systems work Excellent communication and problem-solving skills Able to Multi-task

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Sales Coordinator

Founded 1965
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NCR (Delhi | Gurgaon | Noida)
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1 - 2 years
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Best in industry{{renderSalaryString({min: 200000, max: 250000, duration: "undefined", currency: "INR", equity: false})}}

About Taxmann: Welcome to Taxmann, India’s leading publisher on Taxation and Corporate Laws. We maintain the largest and most accurate online database on Income Tax, GST, Indirect Tax, International Taxation, Corporate Laws, Accounts & Audit, Insolvency & Bankruptcy Code and Indian Acts & Rules.Established in the year 1960 by Shri U K Bhargava, today Taxmann group is a conglomerate of numerous divisions, each working independently in the field of Editorial Research & Development, Technology Advancement, Printing, Publishing, and Sales & Marketing. Responsibilities:1. Working In ERP (Make Complimentary, Proforma invoice, Sales order, Customer/Contact creations, extract customer ledger, credit note, transfer order, stock details. 2. EXCEL (Sort data, Remove Duplicates, Basic Math Functions, Pivot Table, Vlookup, Find & Replace, Filters, Several reports formatting. 3. Sales Supports (Helping the sales team to sales related activity, Handling calls/emails, Collaborating with other departments, Developing and maintaining filing to maintain sales records . Qualifications- Commerce Graduate

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Business Development Executive

Founded 1995
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Remote, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
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1 - 4 years
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Best in industry{{renderSalaryString({min: 200000, max: 1000000, duration: "undefined", currency: "INR", equity: false})}}

About the role:   We are looking for an ambitious and energetic Business Development Associate to help us expand our clientèle. You will be the front face of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.Individuals who are comfortable interacting with a wide range of people can become business development associates. Great interpersonal skills promote interest, which can ultimately lead to purchases. It also doesn’t hurt to have a pleasant phone voice. Other essential factors include: Salesmanship – understanding the needs of others and presenting your company as capable of meeting their desires leads to buying  Thick skin – potential customers do not always wish to be contacted and sales efforts fail quite routinely, so the ability to move on from negative situations is imperative  Multitasking skills – juggling multiple projects and clients is commonplace and requires good time management, attention to detail, and prioritization Industry background – experience in the area in which one is selling can be required or at least helpful, such as healthcare knowledge when promoting medical insurance Analytical skills. Person must evaluate the characteristics of each client to determine the appropriate insurance policy. Communication skills. Person must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies. Initiative. Person need to actively seek out new customers to maintain a flow of commissions. Self-confidence. Person should be confident when making “cold” calls (calls to prospective customers who have not been contacted before). They must speak clearly and persuasively and maintain their composure if rejected.    Responsibilities:   Your primary focus is to identify, pitch, negotiate and on-board new clients on the field. You will work on game-changing ideas, use deep business insight and market knowledge to play a critical role in bringing prospects through the full sales cycle. Prospect using Linked in, lead lists, and existing clients to qualify for corporate sales leads Design new & innovative approaches to reach corporate decision-makers at scale, using tools and technologies. Meet corporate HRs and business owners, and close deals as efficiently Making powerful sales presentations and create solutions based on needs of the prospects and handling negotiations Ensure business target achievement: Pipeline building, Client conversion, Onboarding and Revenues Manage customer expectations through cross-functional interactions & ensuring that deliverables are completed. Develop excellent relationships with key clients, provide support during implementation, onboarding and troubleshooting any product issues or concerns.

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City Lead Operations/ Senior Logistics Manager

Founded 2020
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NCR (Delhi | Gurgaon | Noida)
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4 - 7 years
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Designation/Role : City Lead Operations/ Senior Logistics Manager Location : Gurgaon Education Qualification : IIT/NIT - 2012 to 2016 Batch ORMBA - Sales/Operations/Marketing can also be considered. Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc Roles and Responsibilities : The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities. Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners. Laying down the roadmap for new account acquisition for the city and ensuring its execution. Strategizing and executing all account related initiatives from operational troubleshooting to activation. Managing the rider life cycle (hiring to retire ) The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources. Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team Skill Set : Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership. A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region. A visionary who can foresee the Macro factors affecting the business and strategize preemptively. Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally

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Customer Experience Specialist

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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4 - 8 years
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Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.   Our client is a 4 year old Fashion brand which has created waves in the women's work-wear section. They are providing the best western designs that fit Indian women of all shapes and sizes, and are catering to women across the globe, through their website and other ecommerce sites. Their premium range of outfits are already a rave with tens of thousands of working women in the metropolitan cities.   They have successfully collaborated with well known designers to create stylish pieces in luxury fabrics and plan to introduce accessories as well. The founder is an IIM-K alumna who has personally worked on the need of comfort wear by creating specific fits and tailor made-made clothes that works well with their customers.   As a Customer Experience Specialist, you will be the leader of our Customer experience team, and will be required to supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals.   What you will do: Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints. Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers Guiding the marketing and branding teams to align with the larger customer experience strategy Building and managing a team of customer experience specialists with expertise in customer delight Encouraging problem-solving, strategic thinking and customer-orientation amongst the team Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels Improving NPS and Brand Loyalty of customers by conducting regular audits Helping in transforming the operations/ process for better customer satisfaction experience   What you need to have: Exposure to and Experience of working with CRM tools is a must Very good communication skills Good experience in customer support Experience on call and Email support is required but not mandatory

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CRM Technical consultant

Founded 2019
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Noida, NCR (Delhi | Gurgaon | Noida)
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4 - 9 years
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Roles and Responsibility1. Minimum 4-9 years of customization and implementation of Microsoft Dynamics CRM2. CRM development experience:3. Plug-in development4. Custom workflow assembly development5. Data migration and integration using Dynamics CRM tools.6. Using web resources to communicate with MS CRM services7. CRM form programming (Java scripting, Ribbon Customization)8. Custom page integration (embedding custom ASP.NET pages into CRM and using JavaScript to integrate with CRM forms)9. Generating Reports using SSRS10. C#, .NET, JavaScript11. CRM SDK and exposure to Web services.12. Should have worked on Dynamics CRM on Premise and Dynamics CRM Online version13. Should have experience in Integrating Dynamics CRM with ERP like D365 AX or D365 F n O, as well as other applications using Web servicesSkills and Attributes-1. Should be ready to work as a Solution architect for big implementations2. Communication and Writing skills.3. Should be able to work as a team lead/ technical lead, mentoring developer and solving their technical issues.4. Should be ready to travel onsite as needed.Qualification-B tech

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Sales Executive

Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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1 - 3 years
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* Female Candidates OnlyRole: CRM Salary: Up to 20 KExperience: 1- 3 yearsNotice Period: Immediate JoinerLocation: NSP (New Delhi)Responsibilities: - Discover and pursue new sales prospects, negotiating deals and maintaining client satisfaction - Collaborate with team members to achieve better results - Negotiate/close deals and handle complaints or objections - Aiming to achieve monthly and annual targets - Learn details about our products and services - Explain how our solutions align with the customer’s needs. - Consult with sales and marketing team to ensure the efficiency - Prepare and present reports when needed - Understanding and promoting company programs - Use effective communication approaches that include proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form

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WordPress & WooCommerce Developer

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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Best in industry{{renderSalaryString({min: 400000, max: 600000, duration: "undefined", currency: "INR", equity: false})}}

Our client is a premier web design and software solutions company based out of Delhi, Florida and California. They are a creative, young and dynamic organisation that provides superior quality solutions like web design and development, mobile app development on various platforms, cloud apps and Ecommerce web solutions. They have clients across US, Canada, UK, and Australia, who receive market ready and saleable apps.   The apps developed by our client typically have around 2lac downloads and the websites developed and maintained by them has helped their customers generate 250% more in sales. The founding team has a combined experience of over 50 years in fields covering software, hiring, client servicing and marketing.   As WordPress & WooCommerce Developer, you will be liable for both back-end and front-end development that involves the execution of themes, WooCommerce plugin, website integration, backups, and security updates.   What you will do: Developing and implementing custom design, features, and functionality. Designing informative structure within an application or website. Optimizing websites to ensure they render consistently in cross-browser environments, with best SEO principles, caching mechanics etc. Understanding CSS changes and their ramifications to ensure consistent style across platforms and browsers. Updating Current Websites to Meet Modern Web Standards.   Candidate Profile: What you need to have: Strong experience in WooCommerce – Able to create easy and complex plugins, shortcodes, and widgets Exposure to a minimum of 3 e-commerce projects (starting with requirement gathering). Expert in WordPress, and other CMS platforms. Should have experience of working on large projects involving 10,000+ products. Experience in developing E-Commerce websites. Strong knowledge in WordPress Plugin, and PHP. Must have experience of building User Interfaces and Prototypes. Experience designing and developing responsive design websites. Comfortable working with debugging tools like Firebug, Chrome inspector, etc. Good with third-party integrations to CRM, ERP, etc. Knowledge of code versioning tools including Git and Bitbucket. Strong Experience in MySQL and Database Queries. Other Requirements: Ability to lead the team and handle pressure and demands. Sound knowledge of IT concepts and the latest trends. Ability to work independently and multi-task in a fast-paced environment. Strong verbal and written communication and interpersonal skills. Highly organized and detail-oriented.   Experience: 2 to 5 years Annual CTC: Rupees 4,00,000 to 6,00,000

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Sales Manager

Founded 2015
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NCR (Delhi | Gurgaon | Noida), Mumbai
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6 - 10 years
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We at Agami Tech are a boutique consulting & solutions delivery organization, specializing in providing our clients end-2-end "Unified Interaction Management & Communications" suite of consulting & solutions. Our approach to market led by a consulting-cum-solutions delivery capability has enabled our clients to evaluate their business roadmap & seamlessly integrate heterogeneous corporate applications across business value-chain & boundaries. We're able to help organizations "re-engineer their business process" & help them seamlessly integrate various business applications & provide an unified view of operations, leading to significant cost-reduction & operational efficiency. Responsibilities and Duties KEY RESPONSIBILITIES : - Identify & qualify prospective customers in the Target Sectors - Expand the prospective customer database using own and industry contacts - Expand the active leads pipeline - Lead sales pitches to prospective customers - Convert new customers KEY SKILLS : - Strong communication - verbal as well as written - Exposure to CXO level stakeholders, with some sales experience in selling to such stakeholders - Very good in building people relationships (particularly with mid-junior stakeholders, e.g., admin team people) - Strong number orientation (key business metrics, impact, value accrued to the customer & the company) - Atleast 3 years or more strong experience in respective market in a similar sales role. Preferably in CRM, Contact center, ERP, telephony solutions. Required Experience, Skills and QualificationsEducation:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG- Any Postgraduate - Any Specialization, Post Graduation Not Required) AND (Doctorate- Any Doctorate - Any Specialization, Doctorate Not Required) Ability to engage and influence a client; Effective in handling technical pre-sales activitiesPast Experience in solution selling (CRM, ERP, Contact Centers, Telephony solutions, PRI-Telecom)Technical Domain expertiseShould not be averse to understanding Technology.Should be able to handle large RFPs and response quality.Should be comfortable in understanding and explaining technology and solutions.Effective time and pipeline management to align sales efforts with sales targets

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IT Sales Executive

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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2 - 6 years
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If you want to lay a strong foundation to your career with a fast growing and the most robust software services company, then here is your chance. Come work with us.Our client is a decade-old software development company, that offers its clients a wide range of customized web, mobile, and eCommerce tools and software. They are known to use advanced languages and platforms used to build reliable, secure, and scalable solutions for their business clients as well as individual customers. Their disruptive craftsmanship and strategy help in high-performance growth and allows customers to transform digitally and competitively.Their products are being used by most of the banks and NBFCs in India, apart from clients from other industries. The founder is an IIM and MDI alumni and has experience of more than 13 years in business and strategic roles in MNCs. The company has been accredited by the government as a premier IT company, committed to quality and driven by customer success.   As an IT Sales Executive, you will be responsible to exceed sales and operational KPI's.   What you will do: Identifying and prospecting potential buyers through various sales processes. Maintaining relationships and working closely with cross-functional teams for account management. Identifying client needs and suggesting appropriate products/solutions. Closing the sale through smart and strategic approach. Visualizing, managing and achieving targets. Making multi-channel follow-up – helping uncover new deals and nurturing existing opportunities. Presenting detailed information and responding to questions from managers, clients, and customers.   What you need to have: B.E/B.Tech/BCA candidates having good experience in IT SAAS Sales. Experience in online bidding portals like fiver, freelancer, upwork, php Must be an MBA Graduate with good communications skills. Flexible for 6 days working. Should be able/willing to attend inbound calls.

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Online Sales Executive

Founded 1965
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NCR (Delhi | Gurgaon | Noida)
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2 - 3 years
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Key Job Responsibilities: Expertise in handling out bound sales. Ability to communicate clearly with customers.  Identify potential customers to sell Taxmann’s products. Demonstrate them Products and Services.   Close sales deals and maintaining good customer rapport. Schedule feedback activities with existing clients to make sure they are satisfied and request referrals. Interact with customers to Cross sell products Follow and achieve sales goals on a monthly, quarterly and yearly basis CRM Operations is mandatory wherein one has to maintain customer’s record and the activities done for one single customer Excellent Customer service skills. Attend trainings to stay up to date with the specifications of new products and service offerings.

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Project Manager - Tech

Founded 2019
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Remote, New Delhi, NCR (Delhi | Gurgaon | Noida)
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4 - 9 years
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A Technical Project Manager is responsible for providing project planning and management for established initiatives on behalf of company with all publisher partners. He/She will  ensure that projects are managed and completed to specification, within an established time frame. He/She will represent company as expert regarding technology concerns raised by partners. Individuals who work well in a collaborative environment and pay meticulous attention to detail tend to excel in the position of Technical Project Manager. Preferably have experience of working with SSP/ DSP.  Responsibilities• Support Manager/Director in owning and developing strong relationships with the partners and key stakeholders at all levels• Manage partner onboarding and implementation process including product, channel and partner activation, campaign launches, and ad-hoc projects• Coordinate resource management and allocation and control activities across teams to ensure projects are delivered on-time and on budget• Serve as the main point of contact for delivery and activation questions from the partner and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your partners• Lead Client Training (facilitating training programs, if required along with Directors)   Qualifications   Bachelor’s degree 4+ years of work experience Understanding of adtech platforms and ideally have had hands on exposure with a DSP & SSP Experience with marketing campaign design, campaign management, and analysis preferred Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done Collaborative mindset - able to partner with partners externally Strong customer facing communication skills, both written and verbal

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Engineering Lead

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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8 - 12 years
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Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints. Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.   As the Engineering Lead , you will be responsible for outlining the company's technology vision and implementing the company’s technology strategies.   You will be expected to focus on the customer (which is also the company’s most important core value), end product and increasing revenue (P&L). You will have to evaluate and implement new systems and infrastructures and ensure that the team’s resources are aligned with the company's business goals from time to time.   What you will do:   Setting a technology focused vision to enable the company become the world’s number one ethnic wear company. Building a framework and infrastructure to protect the company’s proprietary, confidential and sensitive information. Ensuring that the technology team’s resources and capabilities are able to meet the company's short-term and long-term technology needs. Outlining the technology research and development work and ensure that it is in line with company’s vision. Creating timelines for the development and deployment of all the technology features / work as per the technology roadmap. Making all the executive decisions on company’s technology requirements that will impact the company’s current and future operations. Ensuring a sustainable and scalable code base, database structure and infrastructure (server management etc.). Training and supporting the technology team members to deliver a seamless customer experience, coding standards, and deployment procedures. Acting as mentor to the technology team. Maintaining a consumer-focused outlook and aiding in the delivering of a best in class ecommerce website and proprietary ERP. Coordinating with third parties for integration of APIs/tools as per company requirements. Ensuring no bugs and 100% up time of the website. Understanding other team’s requirements, and delivering them on time. Understanding and deciding the priority of all the technology work on the basis of the company’s business objectives. Managing technology budgets and time frames. Staying on top of latest technology trends and industry developments. Ensuring all technology practices adhere to regulatory standards, if required/any. Relaying meaningful and empirical technological insights across the teams to constantly enhancing the company’s customer experience. Conceptualizing and rolling-out the company’s technology roadmap on a quarterly, bi-annual and annual horizon. Helping define Brand Voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams. Ensuring non-recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer journey in the website (pre and post purchase). Driving a passionate, customer-centric culture within the company; partnering cross-functionally and influencing the company’s product/technology roadmap to positively impact customer experience. Implementing and maintaining a new website for the company and POS using best in class technology infrastructure. Discussing and handling all the third-party integrations by coordinating with the company’s legal counsel, if there is legal paperwork involved with the integration(s). Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of technology infrastructure. Working with HR and Management in hiring new members for the team from time to time and relaying feedback on existing members’ abilities, capabilities and future potential at the company. Conducting Regular competitive landscape analysis and staying ahead of the curve. Regularly assessing, appraising and training team members and help in building organisational capability.   What you need to have: ● Should have 8-12 years of working experience in a technological role.● Ability to work independently.● Prior experience or deep understanding of omni-channel business strategies.● Strong Understanding/ Keen interest in technology/ automation.● Strong Interpersonal skills.● Hands on experience in managing teams and getting results.● Should have worked on an ecommerce website, ERP and a CRM for a company.● Strong analytical abilities and an empirical thought process.● Ability and readiness to work and thrive in an ambiguous and constantly changing business environment.● Keen interest and prior experience in building systems and processes from the ground up.● Deep understanding of business and business metrics.● Ability to stretch long hours.● Proactive approach to business problems.● Ability to delegate efficiently.● Excellent verbal and written communication.● Should have strong knowledge of LAMP stack.● Should have strong knowledge of AWS, GIT (or any other code versioning tool) and any task management tool.● Should have worked on mobile applications and REST/SOAP APIs.● Should have set up SOLR/Elastic Search, Memcache/Redis and Load Balancers.● Should have worked on Agile framework.● Excellent problem identification and solving abilities.● Inquisitive bent of mind.● Strategic thinking and the ability to make holistic and well-grounded in reality business plans/technology roadmaps.● Should exhibit strong leadership abilities.● Should understand Web Technologies.   QUALIFICATION AND EXPERIENCE B-Tech/BE in Computer Science with 8 to 12 years of experience. IIT, NIT and IIIT Grads will be preferred.

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Senior Associate – Customer Experience

Founded 2015
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via Unnati
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NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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Best in industry{{renderSalaryString({min: 400000, max: 550000, duration: "undefined", currency: "INR", equity: false})}}

Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand?   Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.   As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication   What you will do: Creating, maintaining reports and presenting it to stakeholders. Managing large amounts of calls and emails, and social media, if required. Identifying and assessing customer’s needs to achieve satisfaction. Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution Providing accurate, valid and complete information by using the right methods/ tools Following communication procedures, guidelines and policies Taking the extra mile to engage customers What you need to have: Strong customer handling skills on phone and email. Familiar with CRM systems and practices. Prior experience with Freshdesk and Magento would be a plus. Customer orientation and ability to adapt/ respond to different types of people. Excellent communication skills ( both written and verbal ). Ability to multitask, prioritize and manage time effectively. Empathy and Compassion. Punctuality. Ability to stretch long hours and work for the bigger vision of the company. Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.

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Gayatri Joshi
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