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Customer Relationship Management (CRM) Jobs in Delhi, NCR and Gurgaon

Explore top Customer Relationship Management (CRM) Job opportunities in Delhi, NCR and Gurgaon for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Community Manager
Community Manager

Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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1 - 3 years
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Best in industry2 - 3 lacs/annum

1. Hub Tours to Prospective Customers2. Lead Conversion3. Sales Operations and Documentation4. Community & Culture Management5. Maintain interaction with members6. Customer Relationship Management

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CRM Consulant
CRM Consulant

Founded 2008
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Gurgaon, NCR (Delhi | Gurgaon | Noida)
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0 - 2 years
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Best in industry1.8 - 2.4 lacs/annum

Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives. Duties and Responsibilities develop a sales strategy to achieve organizational sales goals and revenues set individual sales targets with the sales team delegate responsibility for customer accounts to sales personnel co-ordinate sales action plans for individual salespeople oversee the activities and performance of the sales team ensure sales team have the necessary resources to perform properly monitor the achievement of sales objectives by the sales team liaise with other company functions to ensure achievement of sales objectives evaluate the performance of sales staff provide feedback, support, and coaching to the sales team plan and direct sales team training assist with the development of sales presentations and proposals develop online sales platforms co-ordinate and monitor online sales activity investigate lost sales and customer accounts track, collate and interpret sales figures forecast annual, quarterly and monthly sales revenue generate timely sales reports develop pricing schedules and rates formulate sales policies and procedures help prepare budgets control expenses and monitor budgets maintain inventory control conduct market research and competitor and customer analysis analyze data to identify sales opportunities develop promotional ideas and material attend trade meetings and industry conventions cultivate effective business relationships with executive decision-makers in key accounts Education and Experience business degree or related professional qualification experience in all aspects of planning and implementing sales strategy technical sales skills proven experience in customer relationship management knowledge of market research experience in managing and directing a sales team relevant product and industry knowledge solid understanding of digital sales platforms experience with relevant software applications   Key Competencies and Skills excellent written and verbal communication skills organization and planning problem analysis and problem-solving information management team-leadership formal presentation skills persuasiveness adaptability innovation judgment decision-making stress tolerance Job Type: Full-time

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Akansha Puri
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Facility Manager
Facility Manager

Founded 2016
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Noida, NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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Best in industry2 - 4 lacs/annum

Job Roles shall include the following - 1. Upkeep & Maintenance of Hub(s)2. Supervision of Housekeeping Staff3. Inventory Management4. Customer Complaint management5. Routine Repairs & Maintenance

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Junior PR Manager
Junior PR Manager

Founded 2019
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NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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Best in industry4 - 7 lacs/annum

Half Monk Labs is looking for Junior PR Managers with expertise in Legal and Public Policy domains coupled with a dynamic personality, exceptional research skills and a good grasp on vocabulary. Junior PR Manager Experience : 2 to 3 Years Areas of Interest : Legal, Political, Governance and Advocacy, Public Policy Salary : 40 K - 60 K Number of Positions - 2 Qualification : Preferably a Post Graduation in Public Relations from Reputed Institutes Location : Delhi The candidate would be responsible for :1.Client Servicing 2.Crafting and executing Public Relation (Digital and offline) and Media Relations Strategy 3.Developing and pitching ideas for business presentations 4.Managing Brand Reputation and Crisis Situation for clients 5.Crafting powerful digital and offline content for clients 6.Ensuring media visibility/outreach for clients by crafting PR campaigns and strategies on fortnightly and monthly basis.7.Preparing Monthly Review Reports and weekly client meetings 8.Monitoring competition 9.Making reports and documents wherever necessary.10.Maintaining media relations with necessary stakeholders. 11.Writing Press Releases and targeting media houses.

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Team Lead
Team Lead

Founded 2017
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Remote, NCR (Delhi | Gurgaon | Noida)
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8 - 12 years
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Best in industry11 - 21 lacs/annum

Job Overview Concurrently managing projects with high complexity, varying budgets, differing durations, and multiple stakeholder involvement. Projects are medium to large in scope and budget. This includes projects that are budget and time constrained, and include IT equipment and hardware components, some of them being niche projects in healthcare domain. Responsible for many aspects of conducting the task(s) through the entire project life, with a focus on optimized solution provisioning, overall integration, multiple vendor management, and data security. Experience in healthcare industry is an added advantage though project management as well as full stack development experience is mandatory.   Responsibilities and Duties:   Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations. Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc. Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents. Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage. Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users. CRM Management: Maintenance of workflows in Call Centre Data Management: Excel expertise is a must for data corrections/ process Analytics: Responsible for Business Analytics and Process Management Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts. VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security New project’s implementation Experience in Process Implementations Knowledge of AWS Infrastructure will be added advantage

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Pramodini Jadhav
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Field Operation Executive
Field Operation Executive

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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0 - 1 years
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Best in industry1 - 3 lacs/annum

Roles and Responsibility   1. Looking after entire field operations   2. Coordinate with the sales and technical team to resolve the issues.   3. Take full ownership of keeping the designated clients to keep them hooked to the solution provided by the company.   4. Addressing customer inquiries, concerns and suggestions.   5. Detect repetitive issues and finding a relevant solution for that.   6. Work along with the tech team to fine issues w.r.t to the product and make it stable.   7. Analyze and summarise the day’s work and reporting it to the team manager.   8. Manage maintenance of equipment / devices and services. Note:   MUST OWN TWO-WHEELER WITH DRIVING LICENSE CANDIDATE WHO CAN JOIN IMMEDIATELY. FIXED TRAVEL REIMBURSEMENT.

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Shweta Singh
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Customer Success Manager
Customer Success Manager

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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3 - 10 years
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Best in industry8 - 20 lacs/annum

Work with Clients (leading E-com and Retail enterprises) to ensure that they are able to extract maximum usage out of Clickpost and are able to succeed in their supply chain operations. Understand the competitive landscape from a standpoint of strategy and functional capabilities Establish best practices and processes for Customer Success in the organization Work closely with the product team to understand the product USP, ensure successful enablement and onboarding of the client while ensuring that correct product messaging is communicated to the client at all times Debugging and resolving 1st level queries of the customers

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Naman Vijay
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Implementation Manager
Implementation Manager

Founded 2011
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Bengaluru (Bangalore), Mumbai, NCR (Delhi | Gurgaon | Noida)
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8 - 13 years
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Best in industry25 - 30 lacs/annum

LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team.   Who we are?   LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes.  Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.   LeadSquared has been recognized as one of the fastest growing companies in the world:   Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius   LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal.   Job Description:   LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers.   Key Responsibilities:   Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable   Key Capabilities:   A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus

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Enterprise Sales Executive
Enterprise Sales Executive

Founded 2016
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Remote, Chandigarh, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore), Pune
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4 - 9 years
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Best in industry5 - 25 lacs/annum

What you will be doing: -Building a qualified pipeline, developing sales strategies, then pursuing opportunities by utilizing the company's sales processes and methodology -Accountable for achieving bookings plan for all new software business -Coordinating all internal resources and external sales activities required to move opportunities from lead qualification to closure -Includes, but is not limited to, pipeline building, prospect qualification, completion of RFX(s), developing prospect organizational maps and influence maps, developing coaches and champions within the account, developing solution maps, coordinating functional and technical proofs including product demonstration preparation and presentations, proposal preparations, coordinating implementation presentations and pricing, contract negotiations, and other duties as required -Discovering and solving real-world problems for transportation and logistics professionals and business leaders in new and dynamic ways that leverage your insight selling skills. -Develops and executes specific prospect short, medium and long term account strategies and tactical penetration plans for Tier 1 prospects -Develops compelling value propositions based on ROI cost/benefit analysis -Executes against the major steps of the sales process: find new business opportunities, qualify opportunities and close new business -Identifies and utilizes appropriate internal resources to engage in sales cycles, including -Solutions Consulting capability for identified opportunities -Identifies business plan and strategy, key decision makers, key performance indicators, and budget constraints -Maintains an accurate, comprehensive and updated software sales forecast in CRM -Manages interactions with the prospect during all phases of the sales cycle -Serves as a resource for garnering strategic insights including the current state of business, additional business opportunities, and challenges faced by the prospect

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