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Customer Relationship Management (CRM) Jobs in Delhi, NCR and Gurgaon

Explore top Customer Relationship Management (CRM) Job opportunities in Delhi, NCR and Gurgaon for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Sr Executive - Customer Support
Sr Executive - Customer Support

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Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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2 - 4 years
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Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.     The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.   As  Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts. What you will do: Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always Growing and nurturing customer relationships on every interaction that results in measurable Customer value Documenting necessary account information and offering custom solutions that benefit the customer Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Balancing customer interests with the interests of company Resolving all customer queries and following established problem ticket recording procedures as appropriate Gathering relevant information from customers as required and updating it accurately to facilitate the decision process   Candidate Profile: What you need to have: Any graduate with demonstrable experience of 2-4 years  Professional attributes : Needs proactiveness and anticipation to understand customers problems Adaptability to customer's need and requirement Should be a problem solver Personal attributes: Should be a go-getter, with high drive and ownership Should have good communication and listening skills     Should have sound English language skills (written and verbal) with good typing speed

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Customer Retention Analyst
Customer Retention Analyst

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Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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2 - 4 years
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Best in industry{{renderSalaryString({min: 300000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.   The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.   As a Customer Retention Analyst, you will work with relational databases, querying tools, Excel, Tableau, and more to synthesize, analyze, and interpret business data to deliver compelling insights and recommendations to stakeholders   What you will do: Working with tools such as CleverTap, Mixpanel, Apxor, Google Analytics Adding rigor and structure to how the company measures for customer success (health, growth, retention) in interactions and trends over time Extracting and transforming data into dashboards and reports for a multitude of levels within the organization Influencing the development and measurement of targets in customer health, growth, and retention Building data-informed business cases for how to best drive customer journey What you need to have: 2-4 Years of relevant experience in customer retention Experience with tools such as CleverTap, Mixpanel, Apxor, Google Analytics Strong proficiency in working with CRM tools Proficient in writing and optimizing SQL statements An ideal candidate will have a deep understanding of retention analytics and/ or lifecycle analysis, data analytics, customer segmentation, and storytelling with data for an online brand.

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Email Campaign Manager
Email Campaign Manager

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Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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2 - 4 years
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Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.   The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.   As Email Campaign Manager, you will be creating & managing ad campaigns on CRM channels - push, email, sms, remarketing etc. What you will do:   Will be a part of the Paid Media Team & responsible for converting signed up users on the platform to paying users. Will be raising requirements for design & content internally. Making & sending daily, weekly & monthly reports of ad performance & other marketing reports to respective team leads.     What you need to have:   Min 1 year+ working experience in executing push, sms, email channels via standalone platforms or multi-channel ones. Thorough knowledge of key performance measurement metrics. Should have good communication/negotiation skills. A keen eye to design & communications. Above-average writing skills.

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Team Lead
Team Lead

Founded 2014
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NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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Xpress Minds is looking for a dedicated and target-oriented team leader to join us in our journey of gamifying education through the world's largest knowledge platform - Mind Wars. If you absolutely love challenges and have an experience of driving performance across a team, come on board!The role includes, but is not limited to:- Delegating tasks and setting deadlines for your internal team- Handling the performance and training of the business development executives- Monitor team performance and report on metrics- Efficient and accurate database and Key Account Management- Building and maintaining relationships with educational institutions- Efficient and accurate database management of all the entities- Drive the team to achieve results through various initiatives- Increase the engagement of the team to make it more efficientWe would like to have the TL to be self-driven, to be both motivated and motivating, and apart from that they should have:- Proven experience of at least 2-3 years as team leader- Organisational and time-management skills- Excellent communication and leadership skills- Proficiency in MIS, Microsoft Office, esp. in MS Excel.- Natural drive for results- Detail-orientation

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Senior Business Developer
Senior Business Developer

Founded 2018
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Noida, NCR (Delhi | Gurgaon | Noida)
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7 - 12 years
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Designation: Senior Business Developer Exp.: 7 - 10 Years Job Location: Sector 62, Noida Company Websites: http://www.sosudatech.com/   Job Description:   Responsibilities:   Develop a growth strategy focused both on financial gain and customer satisfaction Promote the company’s products/services addressing or predicting clients’ objectives Managing and retaining relationships with existing clients Conduct research to identify new markets and customer needs Having an in-depth knowledge of business products and value proposition Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy Prepare sales contractsensuring adherence to law-established rules and guidelines Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and after-sales support     Requirements:   7-10 Yrs of Business Development-Both Locally & Internationally (USA Market) High Proficient/Fluent in English and Communication Master Degree in BA/TECH BS in IT/ENGINEERING Masters of Science in Business Administration Centration: Innovation, Technology, Entrepreneurship, Market Research & Development High Proficient/Mastry in many Technology, Gant Chart Tool, Visio, MS Package, Statistics, Analytics, Team Player Management Experience (6 yrs ) Tead Lead Leadership Skills Knowledge of Consulting Business Proficient in Skype, Sharepoint, MS Team, HR Tools, WebEx, Zoom, MS Dynamics High Level Experience in Business Planning/ Budgeting, Business Development, risk Management, Team Development/Management

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Corporate Relationship Manager
Corporate Relationship Manager

Founded 2018
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Remote, Mumbai, Chennai, NCR (Delhi | Gurgaon | Noida)
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7 - 12 years
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Filter criteria – 7-8 years & above experience in Corporate Banking or allied areas (Mid-market, Commercial, Trade) Corporate relationship and Sales ownership experience Understanding of Corporate/ Commercial/ SME/ Trade Finance Individual needs to be self-driven, capable of working with minimum supervision This will be an acquisition and execution role, hence proven competency in these will be essential   Job Role – Responsible for bringing in new client acquisitions and driving closure on mandates for the region Understanding the key offerings of the company platform and applicability across industries Marketing SCF solutions to Corporates and their Supply Chains Ability to engage with a wide set of stakeholders on the Corporate side and identify opportunities Engaging with the FI partners to activate and grow financing on the Network Working closely with the India Corporate Sales - Head and the Network Sales teams to achieve the KRAs for the region

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Customer Success Manager
Customer Success Manager

Founded 2010
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Noida sector 62, NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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Best in industry{{renderSalaryString({min: 300000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

Opportunity As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics) Responsibilities Be the single point of contact for all your customers from the time they sign the contract. Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised. Understand the customer’s goals, org structure, key challenges, and define their success. Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’. Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team. Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely. Monitor at-risk customer behavior and carry out activities to retain them. Own churn and expansion for all your accounts. Identify opportunities for portfolio growth and contact customers for upsells. Work towards turning customers into advocates of QDC. Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.  What you can expect in the next 12 months   Within 1 month You should have acquired good knowledge of the laundry domain, QDC product and process that we follow. You should have spent a day at the laundry store to get live hands on experience. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. Start owning the renewal process with the help of peers. Within 3 months You should be able to manage the portfolio assigned with some dependencies on your peers. Should start working towards the identification of possible opportunities in terms of expansion of the accounts. Participate in conversations regarding process refining. Should be able to independently handle complex sets of queries related to the product. Track and hit key implementation milestones. Within 6 months You should be able to independently manage the portfolio assigned. Should be able to define the expansion targets for your portfolios. Should be able to add value to the overall process alignment owning some initiatives. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product. Within 12 months Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. Deliver and present metrics related to success and show improvements. What an ideal candidate looks like At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc. Ability to understand a software product and its nuances very well. Excellent written and verbal business communication skills. Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products. Ready to work during US hours - in future What are we looking for? Attitude Skills Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator  Creative Problem Solver Comfortable with huge data and analytics About Quick Dry Cleaning We are on a mission to make Dry Cleaners and Laundry business winning in the digital era. We believe in  Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these. Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our impact so far 3 Billion garments processed through QDC Dry Cleaning Cloud 47 countries 1000+ Paid subscribers 5000+ Users All this could be achieved with a nimble team of 20 from our single office in Noida Why join QDC? Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please. Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours. Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand. Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

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Business Development Manager & Client Support
Business Development Manager & Client Support

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships  Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform Envision and execute strategic partnerships e.g., industry associations, universities Managing own and team’s BD pipeline - tracking communications, success rates, etc. Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations

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Relationship manager
Relationship manager

Founded 2017
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NCR (Delhi | Gurgaon | Noida), Gurgaon
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2 - 6 years
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Hi,   We are seeking an outgoing and customer service-oriented relationship manager to join our organization on an urgent basis. In this role, you will be responsible for educating them about our services, and guiding them to make the best decisions. You’ll also play a key part in generating new business by identifying opportunities for potential sales.   Relationship Manager Duties and Responsibilities Maintain good relationships with clients so that the business can maximize the value of those relationships Identify key contacts at potential client companies to establish and foster relationships Participate in one-on-one meetings with clients to explain services to guide their choices Understand the problems and challenges of clients and identify ways the business could better address those needs Grow the business by identifying new sales and business development opportunities Seek opportunities to cross-sell or upsell to existing clients Monitor and assess the activities of our competitors to proactively satisfy and retain our clients Provide excellent service to maintain a positive reputation for the business Resolve any customer complaints promptly and professionally Relationship Manager Requirements and Qualifications Ability to build, foster, and maintain positive professional relationships Devotion to high-quality customer service Excellent interpersonal communication skills Knowledge of relationship management best practices Problem-solving and conflict resolution capabilities Willingness to develop an in-depth understanding of the business and related services Outgoing and customer-oriented attitude Job location - Sector-48, Gurgaon   Working Days - 6, (fixed off)   Shift Timings - General Timings (Day Shift)   Salary - up to 4 lac CTC   Company - clicbrics.com   Industry - Real Estate       If you are not interested and would like to refer your friend then please circulate email further in your contact list.

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Senior Investment Advisor/Group Team Leader - Mutual Fund
Senior Investment Advisor/Group Team Leader - Mutual Fund

Founded 2016
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Noida, NCR (Delhi | Gurgaon | Noida)
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2 - 7 years
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Senior Investment Advisor/ Group Team Leader- Mutual FundsWe are immediately hiring a Group Team Leader for Mutual Funds.JOB PROFILE : Group Team Leader - Mutual FundsAbout the Company:Wishfin is Indias premier fin-tech company. Being the largest digital marketplace for loans in India, responsible for more than $600 million in annual disbursal, we are always trying to build industry-changing products. Wishfin has recently launched the Insurance Marketplace and we are onboarding bright & passionate candidates in the Sales team.KEY RESPONSIBILITIES : - To achieve mutual fund sales targets assigned- Motivate, train & lead the team towards successful outcomes- Increase lead conversions from all team members - Organize & participate in investor programs/camps for fresh lead generation & conversion - Managing & monitoring client portfolios and advising them on a regular basis - Ensure no losses or errors occurred while assisting customers - Work towards ensuring zero cases of mis-selling / fraud in the processes - Responding in a timely and effective manner to all internal communication- Adheres to and supports company policies and practices. KEY EXPERIENCES REQUIRED : - 2+ years of experience in Sales of Investment- Preferably for online customers- High-energy, positive attitude & passion for Sales- Excellent Communication Skills- NISM Certified

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Investment Advisor - Sales
Investment Advisor - Sales

Founded 2016
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Noida, NCR (Delhi | Gurgaon | Noida)
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0 - 5 years
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We are hiring for Investment Advisors in Noida.About the Company :Wishfin is India's premier fin-tech company. Being the largest digital marketplace for loans in India, responsible for more than $600 million in annual disbursal, we are always trying to build industry-changing products. Wishfin has recently launched the Insurance Marketplace and we are onboarding bright & passionate candidates in the Sales team.Key Responsibilities :- To provide service to the client's changing investment needs by selling the best investment products on the phone- To work with customers and meet their long-term investment needs- Handle customer inquiry with a speedy resolution- Achieves sales target as per the company's mandateSumit KumarSenior Executive - Human ResourcesWishfin

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Customer Support executive
Customer Support executive

Founded 2016
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Noida, NCR (Delhi | Gurgaon | Noida)
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1 - 5 years
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Trackier is 3 years old venture under Cloudstuff Technology Pvt. Ltd. As part of Cloudstuff’s Customer Success team, you'll be responsible for• Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising. • Strategizing with customers for deeper utilization of, and success with, the Trackier's service. • Owning/managing your book of business & building strategies to trigger and drive business growth opportunities. • Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption. • Coordinating onboarding, training, quarterly/annual business reviews and serve as a liaison with customers regarding new product launches & opportunities. • Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends. • You are the key to strategic relationship management with our most important customers.Requirements • Knowledge of, or experience with performance-based, mobile advertising campaigns. • Experience working with data-driven sales strategy, managing up-selling/cross-selling opportunities & working with revenue targets. • Extraordinary interpersonal communication and presentation skills. • Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot. • Solid customer service experience and a consultative mindset. • Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts. • Motivated self-starter, always one step ahead. • Experience working in a scrappy startup type environment. • Ability to work trade shows and conferences with the potential to travel. • Bachelor's degree or MBA preferred.

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CRM Consulant
CRM Consulant

Founded 2008
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Gurgaon, NCR (Delhi | Gurgaon | Noida)
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0 - 2 years
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Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives. Duties and Responsibilities develop a sales strategy to achieve organizational sales goals and revenues set individual sales targets with the sales team delegate responsibility for customer accounts to sales personnel co-ordinate sales action plans for individual salespeople oversee the activities and performance of the sales team ensure sales team have the necessary resources to perform properly monitor the achievement of sales objectives by the sales team liaise with other company functions to ensure achievement of sales objectives evaluate the performance of sales staff provide feedback, support, and coaching to the sales team plan and direct sales team training assist with the development of sales presentations and proposals develop online sales platforms co-ordinate and monitor online sales activity investigate lost sales and customer accounts track, collate and interpret sales figures forecast annual, quarterly and monthly sales revenue generate timely sales reports develop pricing schedules and rates formulate sales policies and procedures help prepare budgets control expenses and monitor budgets maintain inventory control conduct market research and competitor and customer analysis analyze data to identify sales opportunities develop promotional ideas and material attend trade meetings and industry conventions cultivate effective business relationships with executive decision-makers in key accounts Education and Experience business degree or related professional qualification experience in all aspects of planning and implementing sales strategy technical sales skills proven experience in customer relationship management knowledge of market research experience in managing and directing a sales team relevant product and industry knowledge solid understanding of digital sales platforms experience with relevant software applications   Key Competencies and Skills excellent written and verbal communication skills organization and planning problem analysis and problem-solving information management team-leadership formal presentation skills persuasiveness adaptability innovation judgment decision-making stress tolerance Job Type: Full-time

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Facility Manager
Facility Manager

Founded 2016
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Noida, NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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Job Roles shall include the following - 1. Upkeep & Maintenance of Hub(s)2. Supervision of Housekeeping Staff3. Inventory Management4. Customer Complaint management5. Routine Repairs & Maintenance

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Team Lead
Team Lead

Founded 2017
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Remote, NCR (Delhi | Gurgaon | Noida)
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8 - 12 years
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Job Overview Concurrently managing projects with high complexity, varying budgets, differing durations, and multiple stakeholder involvement. Projects are medium to large in scope and budget. This includes projects that are budget and time constrained, and include IT equipment and hardware components, some of them being niche projects in healthcare domain. Responsible for many aspects of conducting the task(s) through the entire project life, with a focus on optimized solution provisioning, overall integration, multiple vendor management, and data security. Experience in healthcare industry is an added advantage though project management as well as full stack development experience is mandatory.   Responsibilities and Duties:   Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations. Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc. Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents. Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage. Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users. CRM Management: Maintenance of workflows in Call Centre Data Management: Excel expertise is a must for data corrections/ process Analytics: Responsible for Business Analytics and Process Management Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts. VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security New project’s implementation Experience in Process Implementations Knowledge of AWS Infrastructure will be added advantage

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Field Operation Executive
Field Operation Executive

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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0 - 1 years
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Roles and Responsibility   1. Looking after entire field operations   2. Coordinate with the sales and technical team to resolve the issues.   3. Take full ownership of keeping the designated clients to keep them hooked to the solution provided by the company.   4. Addressing customer inquiries, concerns and suggestions.   5. Detect repetitive issues and finding a relevant solution for that.   6. Work along with the tech team to fine issues w.r.t to the product and make it stable.   7. Analyze and summarise the day’s work and reporting it to the team manager.   8. Manage maintenance of equipment / devices and services. Note:   MUST OWN TWO-WHEELER WITH DRIVING LICENSE CANDIDATE WHO CAN JOIN IMMEDIATELY. FIXED TRAVEL REIMBURSEMENT.

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Customer Success Manager
Customer Success Manager

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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3 - 10 years
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Work with Clients (leading E-com and Retail enterprises) to ensure that they are able to extract maximum usage out of Clickpost and are able to succeed in their supply chain operations. Understand the competitive landscape from a standpoint of strategy and functional capabilities Establish best practices and processes for Customer Success in the organization Work closely with the product team to understand the product USP, ensure successful enablement and onboarding of the client while ensuring that correct product messaging is communicated to the client at all times Debugging and resolving 1st level queries of the customers

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Implementation Manager
Implementation Manager

Founded 2011
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Bengaluru (Bangalore), Mumbai, NCR (Delhi | Gurgaon | Noida)
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8 - 13 years
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Best in industry{{renderSalaryString({min: 2500000, max: 3000000, duration: "undefined", currency: "INR", equity: false})}}

LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team.   Who we are?   LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes.  Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.   LeadSquared has been recognized as one of the fastest growing companies in the world:   Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius   LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal.   Job Description:   LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers.   Key Responsibilities:   Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable   Key Capabilities:   A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus

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