What you’ll do Introduce new OMs to Airbnb culture, coaching and leadership standards • Metrics Accountability o Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate. o Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations. o Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget. • Employee Happiness o Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of Airbnb into meaningful and clear goals. • Strategy & Planning o Support direct reports as they implement new directives. o Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer. o Keep an active look out for risks, potential gains and issues to anticipate advancements and opportunities to advance the team’s goals. What you need to succeed • Develop Leaders: Teach direct reports to become “Ultimate Hosts” as leaders for their own direct reports and model similar behavior as leaders Leads. • Inspiring Teams: Champion Airbnb’s Mission to help teams understand how their work contributes to end goals. Work with direct reports to create team cohesion and fulfillment. • Strategic Thinking and Analytical Skills: Ability to look at each problem or data set from many different angles to find innovative and simple solutions. • Entrepreneurial Spirit: Ability to take what is available and build a fort with it; it’s not a problem, it’s a challenge. • Communication/Interpersonal Skills: Embrace the adventure with Peers, Partners, and teams and use superior communication skills to cultivate professional relationships with Key Partners. Use innovative channels of communication to keep teams up-to-date with day-to-day changes in expectations and goals that are relevant to their roles. Other Requirements • Able to travel to other offices nationally and internationally on occasion • Open for 24/7 working environment.
Dear Candidate, Greetings from Onestore India!!!!! We have an urgent requirement with our company for the profile of Customer Support Executive. Location: Jangpura Extn., New Delhi Experience: 0-2 years of experience Timings: 8 pm to 8 am Company Profile: We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e; https://onespy.com Responsibilities: • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Keep records of customer interactions, process customer accounts and file documents. • Attempt to persuade customer to reconsider cancellation. • Work with customer service manager to ensure proper customer service is being delivered. • Requirements: • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Should be flexible with Shifts.
If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical
Job Description: Social listening and Insights analyst is the person who listen, Analyze, and Respond to conversations happening on a brand across Social Media platforms like Facebook, Twitter, Instagram, YouTube, Snap Chat Etc. In the department of Analytics there are different verticals of job like Business Development, Brand management, ORM and Media. Where in an analyst performs on all the mentioned above verticals. A: Business Development: It’s a task where in each new comer in the system will start their career on this job role, where in the joiner will be working on project based in bringing in new business to Autumn B: Brand Management: If the employee proves his/her capability he will be given a brand to handle where-in he/she will be complete responsible for the assigned brand, where the analyst will be taking care of response management for the queries and complaints asked on brand pages or anywhere and everywhere asked on internet. C: ORM/Online Reputation Management: this process involved of bringing down the crisis’s happening on brand on internet, where in Analyst will extract conversation happening on a brand across internet using conversations tracking tools and act based on conversation relevance. D: Media: A vertical in which spends on social media to promote a campaign or brand awareness. Website: https://www.autumnworldwide.com/
Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs
1) Visiting Special child schools/centers/Ngo ,child professionals and making them aware about our free software and free android app for special need parents for better child health care 2) Using digital media and other tools to make regular child parents aware about our free growth and developmental monitoring app 1) students get an opportunity to make difference in lives of countless special children and parents. 2) Get to work with a highly appreciated startup which is striving to make difference in child healthcare. 3) Students will conduct market research and help built a better solution. 4) Students will know what it is like to for a belief and surely help the in their life career 5) definitely they will in the process gain different marketable skills
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
We are a tech driven B2B, B2C Loyalty/Marketing Startup based out of Gurgaon and are looking to expanding our core team.
To provide support for queries related to Transactions on TaskBucks and handle issues related to payment tracking Maintaining that Turn Around Time (TAT) of 24 hours is maintained to respond to customer queries on other channels like email, social, blogs, appstore etc Liaising with the operations and tech team for any additional follow up required for customer queries Daily MIS & Data analytics for customer queries, turn around time for addressing customer queries
Looking for a sales engineer to sell energy efficient product to b2b clients
We are a team of dynamic professionals with forte in business strategy, marketing and supply chain management. We are currently working on four projects in following domains: pharmaceutical, food and beverage, automobiles, and educational programs.