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Customer Relationship Management (CRM) Jobs in Delhi, NCR and Gurgaon

Explore top Customer Relationship Management (CRM) Job opportunities in Delhi, NCR and Gurgaon for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Busines Development Executive

via Wozart
Founded 2016
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Hyderabad, Bengaluru (Bangalore), Mumbai, NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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Best in industry3 - 7 lacs/annum

Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. You will also ensure proper after-sales service. If you are motivated and results-driven and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth. Responsibilities  Qualify leads from marketing campaigns as sales opportunities  Contact potential clients through cold calls and emails  Present our company to potential clients  Build long-term trusting relationships with clients  Proactively seek new business opportunities in the market  Set up meetings or calls between (prospective) clients and Account Executives  Report to the Business Development Manager on (weekly/monthly/quarterly) sales results  Stay up-to-date with new products/services and new pricing/payment plans Requirements  Hands-on experience with multiple sales techniques (including cold calls)  Track record of achieving sales quotas  Familiarity with MS Excel (analyzing spreadsheets and charts)  Understanding of sales performance metrics  Excellent communication and negotiation skills  Ability to deliver engaging presentations

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Customer Success Manager

Founded 2017
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Noida, NCR (Delhi | Gurgaon | Noida)
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1 - 3 years
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Best in industry2 - 5 lacs/annum

Roles and Responsibilities: -Managing Customer Lifecycle Management post sales -Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers. -Guide new customers through the configuration and implementation of product -Explore what success means to the customer and ensure that they reach their goals -Responsible to show value to the customer so that they renew and upgrade license -Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development -Responsible to deliver customized demos as per the specific requirements of the customer You should be: -Customer-obsessed and a hustler -Very polished and good communication skills -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criteria as long as you are sincere and hungry to learn Skills: Customer Relationship Management, Communication Skills, Self Starter / Self Motivated, Influencing Skills, Ownership, And Accountability

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Inside Sales

Founded 2017
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Noida, NCR (Delhi | Gurgaon | Noida)
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0 - 2 years
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Best in industry2 - 5 lacs/annum

Work in a fast-paced environment to acquire new customers, increase the revenue growth for an organization, and make sure all aspects of the sales orders meet requirements of the client and the company. -Making calls and following up with potential clients and aim conversions. -Offering online demonstrations to potential clients -Working with community partners to increase involvement and developing relationships with potential clients -Going over the perks and benefits of making purchases through one company versus another -Developing and analyzing data to determine how to better reach out to customers making sure to understand the individual and unique needs of each customer You should be: -An effective communicator and a hustler -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criterion as long as you are sincere and hungry to learn Skills: Sales Management, Customer Relationship Management, Communication Skills, Influencing Skills

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Customer Support Executive

Founded 2012
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NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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Best in industry1 - 3 lacs/annum

Dear Candidate, Greetings from Onestore India!!!!! We have an urgent requirement with our company for the profile of Customer Support Executive. Location: Jangpura Extn., New Delhi Experience: 0-2 years of experience Timings: 8 pm to 8 am Company Profile: We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e; https://onespy.com Responsibilities: • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Keep records of customer interactions, process customer accounts and file documents. • Attempt to persuade customer to reconsider cancellation. • Work with customer service manager to ensure proper customer service is being delivered. • Requirements: • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Should be flexible with Shifts.

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Corporate sales -Delhi

Founded 2014
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NCR (Delhi | Gurgaon | Noida)
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3 - 6 years
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Best in industry5 - 10 lacs/annum

If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical

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Social Media Marketer

Founded
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NCR (Delhi | Gurgaon | Noida)
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0 - 1 years
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Best in industry2 - 3 lacs/annum

Job Description: Social listening and Insights analyst is the person who listen, Analyze, and Respond to conversations happening on a brand across Social Media platforms like Facebook, Twitter, Instagram, YouTube, Snap Chat Etc. In the department of Analytics there are different verticals of job like Business Development, Brand management, ORM and Media. Where in an analyst performs on all the mentioned above verticals. A: Business Development: It’s a task where in each new comer in the system will start their career on this job role, where in the joiner will be working on project based in bringing in new business to Autumn B: Brand Management: If the employee proves his/her capability he will be given a brand to handle where-in he/she will be complete responsible for the assigned brand, where the analyst will be taking care of response management for the queries and complaints asked on brand pages or anywhere and everywhere asked on internet. C: ORM/Online Reputation Management: this process involved of bringing down the crisis’s happening on brand on internet, where in Analyst will extract conversation happening on a brand across internet using conversations tracking tools and act based on conversation relevance. D: Media: A vertical in which spends on social media to promote a campaign or brand awareness. Website: https://www.autumnworldwide.com/

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Tech Support Engineer

Founded
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NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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Best in industry3 - 5 lacs/annum

Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs

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Business Developer/ marketing/ growth hacking

Founded 2015
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Pune, Mumbai, NCR (Delhi | Gurgaon | Noida), Kolkata, Chennai
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0 - 1 years
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Best in industry0 - 0 lacs/annum

1) Visiting Special child schools/centers/Ngo ,child professionals and making them aware about our free software and free android app for special need parents for better child health care 2) Using digital media and other tools to make regular child parents aware about our free growth and developmental monitoring app 1) students get an opportunity to make difference in lives of countless special children and parents. 2) Get to work with a highly appreciated startup which is striving to make difference in child healthcare. 3) Students will conduct market research and help built a better solution. 4) Students will know what it is like to for a belief and surely help the in their life career 5) definitely they will in the process gain different marketable skills

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AM - Customer Relations

Founded 2013
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NCR (Delhi | Gurgaon | Noida)
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3 - 5 years
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Best in industry2 - 4 lacs/annum

Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus

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Manager – Strategic Alliances & Partnerships

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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Best in industry3 - 4 lacs/annum

We are a tech driven B2B, B2C Loyalty/Marketing Startup based out of Gurgaon and are looking to expanding our core team.

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Customer Support Executive (Email & Verification Process)

Founded 2014
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NCR (Delhi | Gurgaon | Noida)
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0 - 2 years
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Best in industry5 - 10 lacs/annum

To provide support for queries related to Transactions on TaskBucks and handle issues related to payment tracking Maintaining that Turn Around Time (TAT) of 24 hours is maintained to respond to customer queries on other channels like email, social, blogs, appstore etc Liaising with the operations and tech team for any additional follow up required for customer queries Daily MIS & Data analytics for customer queries, turn around time for addressing customer queries

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Sales Engineer

Founded 2012
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NCR (Delhi | Gurgaon | Noida)
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2 - 4 years
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Best in industry2 - 4 lacs/annum

Looking for a sales engineer to sell energy efficient product to b2b clients

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Retail Manager

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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Best in industry2 - 5 lacs/annum

We are a team of dynamic professionals with forte in business strategy, marketing and supply chain management. We are currently working on four projects in following domains: pharmaceutical, food and beverage, automobiles, and educational programs.

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