About the role As a Customer Success Manager, you will wear multiple hats of managing key our Enterprise/Named customers as well as mentoring a team of customer success associates who will be given responsibility to independently manage low to medium size accounts under your guidance. The growth of your individual clients and team clients will solely be your responsibility. You will be responsible to work very closely with the customer teams. Your responsibilities will include driving adoption and renewals of the Freight Tiger platform, expansion of the account, upselling/cross selling and advocacy across your portfolio. You will be the liaison between the customer and the Freight Tiger ecosystem, streamlining partnership with product management, engineering and professional services. This role is varied and fast-paced – always adapting to the landscape within the Logistics industry, as well as the business needs. In this position you will.. Get a chance to work with a super talented team (Ex - Management Consultants) and get to learn how to grow the business 100X over the coming years Champion the Freight Tiger Platform across your customer base to grow the account and help achieve its full potential Build and establish exceptional relations with top manufacturing multi-billion dollar brands Help streamline & improve logistics needs across various industry verticals Brainstorm with Product & Tech to continuously improve the product offerings As freight tiger diversifies its product portfolio, you shall be responsible for cross-selling and upselling enhanced products / features to the clients Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients. Ensure expectations are being met and the client is seeing ROI on their investment. Analyse all Customer health metrics (NPS, logons, etc) to use data to identify any potential at risk customers. Ensure optimal financial health of the account. What you Bring MBA/Equivalent Degree along with 1-2 years of experience or Graduate with 4+ years of experience. Relevant experience in customer service management/customer success would be preferred but not mandatory. Experience navigating and steering customer engagements to completion with a high level of customer happiness. Strong analytical skills, with the ability to translate data into insights. Driven Personality with a results-driven mentality, with a bias for speed and action. Possess exceptional communication, presentation and interpersonal skills Good problem-solving skills coupled with the ability to provide quick resolution to problems. Ability to manage and mentor a team of juniors. Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical. You will be a strong teammate, but still a self-starter. Build strong relationships with the team members to share learning.
* Female Candidates OnlyRole: CRM Salary: Up to 20 KExperience: 1- 3 yearsNotice Period: Immediate JoinerLocation: NSP (New Delhi)Responsibilities: - Discover and pursue new sales prospects, negotiating deals and maintaining client satisfaction - Collaborate with team members to achieve better results - Negotiate/close deals and handle complaints or objections - Aiming to achieve monthly and annual targets - Learn details about our products and services - Explain how our solutions align with the customer’s needs. - Consult with sales and marketing team to ensure the efficiency - Prepare and present reports when needed - Understanding and promoting company programs - Use effective communication approaches that include proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form
Our client is a premier web design and software solutions company based out of Delhi, Florida and California. They are a creative, young and dynamic organisation that provides superior quality solutions like web design and development, mobile app development on various platforms, cloud apps and Ecommerce web solutions. They have clients across US, Canada, UK, and Australia, who receive market ready and saleable apps. The apps developed by our client typically have around 2lac downloads and the websites developed and maintained by them has helped their customers generate 250% more in sales. The founding team has a combined experience of over 50 years in fields covering software, hiring, client servicing and marketing. As WordPress & WooCommerce Developer, you will be liable for both back-end and front-end development that involves the execution of themes, WooCommerce plugin, website integration, backups, and security updates. What you will do: Developing and implementing custom design, features, and functionality. Designing informative structure within an application or website. Optimizing websites to ensure they render consistently in cross-browser environments, with best SEO principles, caching mechanics etc. Understanding CSS changes and their ramifications to ensure consistent style across platforms and browsers. Updating Current Websites to Meet Modern Web Standards. Candidate Profile: What you need to have: Strong experience in WooCommerce – Able to create easy and complex plugins, shortcodes, and widgets Exposure to a minimum of 3 e-commerce projects (starting with requirement gathering). Expert in WordPress, and other CMS platforms. Should have experience of working on large projects involving 10,000+ products. Experience in developing E-Commerce websites. Strong knowledge in WordPress Plugin, and PHP. Must have experience of building User Interfaces and Prototypes. Experience designing and developing responsive design websites. Comfortable working with debugging tools like Firebug, Chrome inspector, etc. Good with third-party integrations to CRM, ERP, etc. Knowledge of code versioning tools including Git and Bitbucket. Strong Experience in MySQL and Database Queries. Other Requirements: Ability to lead the team and handle pressure and demands. Sound knowledge of IT concepts and the latest trends. Ability to work independently and multi-task in a fast-paced environment. Strong verbal and written communication and interpersonal skills. Highly organized and detail-oriented. Experience: 2 to 5 years Annual CTC: Rupees 4,00,000 to 6,00,000
We at Agami Tech are a boutique consulting & solutions delivery organization, specializing in providing our clients end-2-end "Unified Interaction Management & Communications" suite of consulting & solutions. Our approach to market led by a consulting-cum-solutions delivery capability has enabled our clients to evaluate their business roadmap & seamlessly integrate heterogeneous corporate applications across business value-chain & boundaries. We're able to help organizations "re-engineer their business process" & help them seamlessly integrate various business applications & provide an unified view of operations, leading to significant cost-reduction & operational efficiency. Responsibilities and Duties KEY RESPONSIBILITIES : - Identify & qualify prospective customers in the Target Sectors - Expand the prospective customer database using own and industry contacts - Expand the active leads pipeline - Lead sales pitches to prospective customers - Convert new customers KEY SKILLS : - Strong communication - verbal as well as written - Exposure to CXO level stakeholders, with some sales experience in selling to such stakeholders - Very good in building people relationships (particularly with mid-junior stakeholders, e.g., admin team people) - Strong number orientation (key business metrics, impact, value accrued to the customer & the company) - Atleast 3 years or more strong experience in respective market in a similar sales role. Preferably in CRM, Contact center, ERP, telephony solutions. Required Experience, Skills and QualificationsEducation:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG- Any Postgraduate - Any Specialization, Post Graduation Not Required) AND (Doctorate- Any Doctorate - Any Specialization, Doctorate Not Required) Ability to engage and influence a client; Effective in handling technical pre-sales activitiesPast Experience in solution selling (CRM, ERP, Contact Centers, Telephony solutions, PRI-Telecom)Technical Domain expertiseShould not be averse to understanding Technology.Should be able to handle large RFPs and response quality.Should be comfortable in understanding and explaining technology and solutions.Effective time and pipeline management to align sales efforts with sales targets
If you want to lay a strong foundation to your career with a fast growing and the most robust software services company, then here is your chance. Come work with us.Our client is a decade-old software development company, that offers its clients a wide range of customized web, mobile, and eCommerce tools and software. They are known to use advanced languages and platforms used to build reliable, secure, and scalable solutions for their business clients as well as individual customers. Their disruptive craftsmanship and strategy help in high-performance growth and allows customers to transform digitally and competitively.Their products are being used by most of the banks and NBFCs in India, apart from clients from other industries. The founder is an IIM and MDI alumni and has experience of more than 13 years in business and strategic roles in MNCs. The company has been accredited by the government as a premier IT company, committed to quality and driven by customer success. As an IT Sales Executive, you will be responsible to exceed sales and operational KPI's. What you will do: Identifying and prospecting potential buyers through various sales processes. Maintaining relationships and working closely with cross-functional teams for account management. Identifying client needs and suggesting appropriate products/solutions. Closing the sale through smart and strategic approach. Visualizing, managing and achieving targets. Making multi-channel follow-up – helping uncover new deals and nurturing existing opportunities. Presenting detailed information and responding to questions from managers, clients, and customers. What you need to have: B.E/B.Tech/BCA candidates having good experience in IT SAAS Sales. Experience in online bidding portals like fiver, freelancer, upwork, php Must be an MBA Graduate with good communications skills. Flexible for 6 days working. Should be able/willing to attend inbound calls.
Key Job Responsibilities: Expertise in handling out bound sales. Ability to communicate clearly with customers. Identify potential customers to sell Taxmann’s products. Demonstrate them Products and Services. Close sales deals and maintaining good customer rapport. Schedule feedback activities with existing clients to make sure they are satisfied and request referrals. Interact with customers to Cross sell products Follow and achieve sales goals on a monthly, quarterly and yearly basis CRM Operations is mandatory wherein one has to maintain customer’s record and the activities done for one single customer Excellent Customer service skills. Attend trainings to stay up to date with the specifications of new products and service offerings.
A Technical Project Manager is responsible for providing project planning and management for established initiatives on behalf of company with all publisher partners. He/She will ensure that projects are managed and completed to specification, within an established time frame. He/She will represent company as expert regarding technology concerns raised by partners. Individuals who work well in a collaborative environment and pay meticulous attention to detail tend to excel in the position of Technical Project Manager. Preferably have experience of working with SSP/ DSP. Responsibilities• Support Manager/Director in owning and developing strong relationships with the partners and key stakeholders at all levels• Manage partner onboarding and implementation process including product, channel and partner activation, campaign launches, and ad-hoc projects• Coordinate resource management and allocation and control activities across teams to ensure projects are delivered on-time and on budget• Serve as the main point of contact for delivery and activation questions from the partner and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)• Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your partners• Lead Client Training (facilitating training programs, if required along with Directors) Qualifications Bachelor’s degree 4+ years of work experience Understanding of adtech platforms and ideally have had hands on exposure with a DSP & SSP Experience with marketing campaign design, campaign management, and analysis preferred Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done Collaborative mindset - able to partner with partners externally Strong customer facing communication skills, both written and verbal
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints. Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered. As the Engineering Lead , you will be responsible for outlining the company's technology vision and implementing the company’s technology strategies. You will be expected to focus on the customer (which is also the company’s most important core value), end product and increasing revenue (P&L). You will have to evaluate and implement new systems and infrastructures and ensure that the team’s resources are aligned with the company's business goals from time to time. What you will do: Setting a technology focused vision to enable the company become the world’s number one ethnic wear company. Building a framework and infrastructure to protect the company’s proprietary, confidential and sensitive information. Ensuring that the technology team’s resources and capabilities are able to meet the company's short-term and long-term technology needs. Outlining the technology research and development work and ensure that it is in line with company’s vision. Creating timelines for the development and deployment of all the technology features / work as per the technology roadmap. Making all the executive decisions on company’s technology requirements that will impact the company’s current and future operations. Ensuring a sustainable and scalable code base, database structure and infrastructure (server management etc.). Training and supporting the technology team members to deliver a seamless customer experience, coding standards, and deployment procedures. Acting as mentor to the technology team. Maintaining a consumer-focused outlook and aiding in the delivering of a best in class ecommerce website and proprietary ERP. Coordinating with third parties for integration of APIs/tools as per company requirements. Ensuring no bugs and 100% up time of the website. Understanding other team’s requirements, and delivering them on time. Understanding and deciding the priority of all the technology work on the basis of the company’s business objectives. Managing technology budgets and time frames. Staying on top of latest technology trends and industry developments. Ensuring all technology practices adhere to regulatory standards, if required/any. Relaying meaningful and empirical technological insights across the teams to constantly enhancing the company’s customer experience. Conceptualizing and rolling-out the company’s technology roadmap on a quarterly, bi-annual and annual horizon. Helping define Brand Voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams. Ensuring non-recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer journey in the website (pre and post purchase). Driving a passionate, customer-centric culture within the company; partnering cross-functionally and influencing the company’s product/technology roadmap to positively impact customer experience. Implementing and maintaining a new website for the company and POS using best in class technology infrastructure. Discussing and handling all the third-party integrations by coordinating with the company’s legal counsel, if there is legal paperwork involved with the integration(s). Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of technology infrastructure. Working with HR and Management in hiring new members for the team from time to time and relaying feedback on existing members’ abilities, capabilities and future potential at the company. Conducting Regular competitive landscape analysis and staying ahead of the curve. Regularly assessing, appraising and training team members and help in building organisational capability. What you need to have: ● Should have 8-12 years of working experience in a technological role.● Ability to work independently.● Prior experience or deep understanding of omni-channel business strategies.● Strong Understanding/ Keen interest in technology/ automation.● Strong Interpersonal skills.● Hands on experience in managing teams and getting results.● Should have worked on an ecommerce website, ERP and a CRM for a company.● Strong analytical abilities and an empirical thought process.● Ability and readiness to work and thrive in an ambiguous and constantly changing business environment.● Keen interest and prior experience in building systems and processes from the ground up.● Deep understanding of business and business metrics.● Ability to stretch long hours.● Proactive approach to business problems.● Ability to delegate efficiently.● Excellent verbal and written communication.● Should have strong knowledge of LAMP stack.● Should have strong knowledge of AWS, GIT (or any other code versioning tool) and any task management tool.● Should have worked on mobile applications and REST/SOAP APIs.● Should have set up SOLR/Elastic Search, Memcache/Redis and Load Balancers.● Should have worked on Agile framework.● Excellent problem identification and solving abilities.● Inquisitive bent of mind.● Strategic thinking and the ability to make holistic and well-grounded in reality business plans/technology roadmaps.● Should exhibit strong leadership abilities.● Should understand Web Technologies. QUALIFICATION AND EXPERIENCE B-Tech/BE in Computer Science with 8 to 12 years of experience. IIT, NIT and IIIT Grads will be preferred.
Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand? Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered. As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication What you will do: Creating, maintaining reports and presenting it to stakeholders. Managing large amounts of calls and emails, and social media, if required. Identifying and assessing customer’s needs to achieve satisfaction. Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution Providing accurate, valid and complete information by using the right methods/ tools Following communication procedures, guidelines and policies Taking the extra mile to engage customers What you need to have: Strong customer handling skills on phone and email. Familiar with CRM systems and practices. Prior experience with Freshdesk and Magento would be a plus. Customer orientation and ability to adapt/ respond to different types of people. Excellent communication skills ( both written and verbal ). Ability to multitask, prioritize and manage time effectively. Empathy and Compassion. Punctuality. Ability to stretch long hours and work for the bigger vision of the company. Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country. The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services. As Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts. What you will do: Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always Growing and nurturing customer relationships on every interaction that results in measurable Customer value Documenting necessary account information and offering custom solutions that benefit the customer Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Balancing customer interests with the interests of company Resolving all customer queries and following established problem ticket recording procedures as appropriate Gathering relevant information from customers as required and updating it accurately to facilitate the decision process Candidate Profile: What you need to have: Any graduate with demonstrable experience of 2-4 years Professional attributes : Needs proactiveness and anticipation to understand customers problems Adaptability to customer's need and requirement Should be a problem solver Personal attributes: Should be a go-getter, with high drive and ownership Should have good communication and listening skills Should have sound English language skills (written and verbal) with good typing speed
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country. The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services. As Email Campaign Manager, you will be creating & managing ad campaigns on CRM channels - push, email, sms, remarketing etc. What you will do: Will be a part of the Paid Media Team & responsible for converting signed up users on the platform to paying users. Will be raising requirements for design & content internally. Making & sending daily, weekly & monthly reports of ad performance & other marketing reports to respective team leads. What you need to have: Min 1 year+ working experience in executing push, sms, email channels via standalone platforms or multi-channel ones. Thorough knowledge of key performance measurement metrics. Should have good communication/negotiation skills. A keen eye to design & communications. Above-average writing skills.
Xpress Minds is looking for a dedicated and target-oriented team leader to join us in our journey of gamifying education through the world's largest knowledge platform - Mind Wars. If you absolutely love challenges and have an experience of driving performance across a team, come on board!The role includes, but is not limited to:- Delegating tasks and setting deadlines for your internal team- Handling the performance and training of the business development executives- Monitor team performance and report on metrics- Efficient and accurate database and Key Account Management- Building and maintaining relationships with educational institutions- Efficient and accurate database management of all the entities- Drive the team to achieve results through various initiatives- Increase the engagement of the team to make it more efficientWe would like to have the TL to be self-driven, to be both motivated and motivating, and apart from that they should have:- Proven experience of at least 2-3 years as team leader- Organisational and time-management skills- Excellent communication and leadership skills- Proficiency in MIS, Microsoft Office, esp. in MS Excel.- Natural drive for results- Detail-orientation