Opportunity As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics) Responsibilities Be the single point of contact for all your customers from the time they sign the contract. Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised. Understand the customer’s goals, org structure, key challenges, and define their success. Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’. Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team. Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely. Monitor at-risk customer behavior and carry out activities to retain them. Own churn and expansion for all your accounts. Identify opportunities for portfolio growth and contact customers for upsells. Work towards turning customers into advocates of QDC. Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. What you can expect in the next 12 months Within 1 month You should have acquired good knowledge of the laundry domain, QDC product and process that we follow. You should have spent a day at the laundry store to get live hands on experience. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. Start owning the renewal process with the help of peers. Within 3 months You should be able to manage the portfolio assigned with some dependencies on your peers. Should start working towards the identification of possible opportunities in terms of expansion of the accounts. Participate in conversations regarding process refining. Should be able to independently handle complex sets of queries related to the product. Track and hit key implementation milestones. Within 6 months You should be able to independently manage the portfolio assigned. Should be able to define the expansion targets for your portfolios. Should be able to add value to the overall process alignment owning some initiatives. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product. Within 12 months Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. Deliver and present metrics related to success and show improvements. What an ideal candidate looks like At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc. Ability to understand a software product and its nuances very well. Excellent written and verbal business communication skills. Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products. Ready to work during US hours - in future What are we looking for? Attitude Skills Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics About Quick Dry Cleaning We are on a mission to make Dry Cleaners and Laundry business winning in the digital era. We believe in Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these. Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our impact so far 3 Billion garments processed through QDC Dry Cleaning Cloud 47 countries 1000+ Paid subscribers 5000+ Users All this could be achieved with a nimble team of 20 from our single office in Noida Why join QDC? Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please. Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours. Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand. Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Nearpe is a payment gateway fintech startup founded by IIT'ians and Ex CTO's and CEO's. As the name suggests Nearpe is a platform where customers can buy anything online and can pay to the nearby stores. Targeting 500 million smartphone users who transact through CASH only. For more details visit www.nearpe.comIMMEDIATE JOINERS ARE NEEDED. CANDIDATES FROM NOIDA AND DELHI WILL BE GIVEN PREFERENCES.Responsibilities :- Chat/Call with the Customers.- Help Customer in placing order by using of different internal tools, coordinating with Tech Support, Customer Success and Product teams- To resolve Customer side or vendor side queries over call/message- To monitor TAT to first chat and give resolution to Customer- To help improve process quality by giving feedback by doing chat/call audits- Having product/app understanding and helping the users as well with that.- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to vendors/Customers.Required Skills : - Able to work independently and efficiently to meet deadlines.- Able to promptly answer support related email, phone calls and other electronic communications.- Self- motivated, detail- oriented and organized.- Must be fluent (verbal and written) in the following languages: English & Hindi
Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform Envision and execute strategic partnerships e.g., industry associations, universities Managing own and team’s BD pipeline - tracking communications, success rates, etc. Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations
Hi, We are seeking an outgoing and customer service-oriented relationship manager to join our organization on an urgent basis. In this role, you will be responsible for educating them about our services, and guiding them to make the best decisions. You’ll also play a key part in generating new business by identifying opportunities for potential sales. Relationship Manager Duties and Responsibilities Maintain good relationships with clients so that the business can maximize the value of those relationships Identify key contacts at potential client companies to establish and foster relationships Participate in one-on-one meetings with clients to explain services to guide their choices Understand the problems and challenges of clients and identify ways the business could better address those needs Grow the business by identifying new sales and business development opportunities Seek opportunities to cross-sell or upsell to existing clients Monitor and assess the activities of our competitors to proactively satisfy and retain our clients Provide excellent service to maintain a positive reputation for the business Resolve any customer complaints promptly and professionally Relationship Manager Requirements and Qualifications Ability to build, foster, and maintain positive professional relationships Devotion to high-quality customer service Excellent interpersonal communication skills Knowledge of relationship management best practices Problem-solving and conflict resolution capabilities Willingness to develop an in-depth understanding of the business and related services Outgoing and customer-oriented attitude Job location - Sector-48, Gurgaon Working Days - 6, (fixed off) Shift Timings - General Timings (Day Shift) Salary - up to 4 lac CTC Company - clicbrics.com Industry - Real Estate If you are not interested and would like to refer your friend then please circulate email further in your contact list.
Senior Investment Advisor/ Group Team Leader- Mutual FundsWe are immediately hiring a Group Team Leader for Mutual Funds.JOB PROFILE : Group Team Leader - Mutual FundsAbout the Company:Wishfin is Indias premier fin-tech company. Being the largest digital marketplace for loans in India, responsible for more than $600 million in annual disbursal, we are always trying to build industry-changing products. Wishfin has recently launched the Insurance Marketplace and we are onboarding bright & passionate candidates in the Sales team.KEY RESPONSIBILITIES : - To achieve mutual fund sales targets assigned- Motivate, train & lead the team towards successful outcomes- Increase lead conversions from all team members - Organize & participate in investor programs/camps for fresh lead generation & conversion - Managing & monitoring client portfolios and advising them on a regular basis - Ensure no losses or errors occurred while assisting customers - Work towards ensuring zero cases of mis-selling / fraud in the processes - Responding in a timely and effective manner to all internal communication- Adheres to and supports company policies and practices. KEY EXPERIENCES REQUIRED : - 2+ years of experience in Sales of Investment- Preferably for online customers- High-energy, positive attitude & passion for Sales- Excellent Communication Skills- NISM Certified
We are hiring for Investment Advisors in Noida.About the Company :Wishfin is India's premier fin-tech company. Being the largest digital marketplace for loans in India, responsible for more than $600 million in annual disbursal, we are always trying to build industry-changing products. Wishfin has recently launched the Insurance Marketplace and we are onboarding bright & passionate candidates in the Sales team.Key Responsibilities :- To provide service to the client's changing investment needs by selling the best investment products on the phone- To work with customers and meet their long-term investment needs- Handle customer inquiry with a speedy resolution- Achieves sales target as per the company's mandateSumit KumarSenior Executive - Human ResourcesWishfin
Trackier is 3 years old venture under Cloudstuff Technology Pvt. Ltd. As part of Cloudstuff’s Customer Success team, you'll be responsible for• Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising. • Strategizing with customers for deeper utilization of, and success with, the Trackier's service. • Owning/managing your book of business & building strategies to trigger and drive business growth opportunities. • Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption. • Coordinating onboarding, training, quarterly/annual business reviews and serve as a liaison with customers regarding new product launches & opportunities. • Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends. • You are the key to strategic relationship management with our most important customers.Requirements • Knowledge of, or experience with performance-based, mobile advertising campaigns. • Experience working with data-driven sales strategy, managing up-selling/cross-selling opportunities & working with revenue targets. • Extraordinary interpersonal communication and presentation skills. • Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot. • Solid customer service experience and a consultative mindset. • Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts. • Motivated self-starter, always one step ahead. • Experience working in a scrappy startup type environment. • Ability to work trade shows and conferences with the potential to travel. • Bachelor's degree or MBA preferred.
1. Hub Tours to Prospective Customers2. Lead Conversion3. Sales Operations and Documentation4. Community & Culture Management5. Maintain interaction with members6. Customer Relationship Management
Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives. Duties and Responsibilities develop a sales strategy to achieve organizational sales goals and revenues set individual sales targets with the sales team delegate responsibility for customer accounts to sales personnel co-ordinate sales action plans for individual salespeople oversee the activities and performance of the sales team ensure sales team have the necessary resources to perform properly monitor the achievement of sales objectives by the sales team liaise with other company functions to ensure achievement of sales objectives evaluate the performance of sales staff provide feedback, support, and coaching to the sales team plan and direct sales team training assist with the development of sales presentations and proposals develop online sales platforms co-ordinate and monitor online sales activity investigate lost sales and customer accounts track, collate and interpret sales figures forecast annual, quarterly and monthly sales revenue generate timely sales reports develop pricing schedules and rates formulate sales policies and procedures help prepare budgets control expenses and monitor budgets maintain inventory control conduct market research and competitor and customer analysis analyze data to identify sales opportunities develop promotional ideas and material attend trade meetings and industry conventions cultivate effective business relationships with executive decision-makers in key accounts Education and Experience business degree or related professional qualification experience in all aspects of planning and implementing sales strategy technical sales skills proven experience in customer relationship management knowledge of market research experience in managing and directing a sales team relevant product and industry knowledge solid understanding of digital sales platforms experience with relevant software applications Key Competencies and Skills excellent written and verbal communication skills organization and planning problem analysis and problem-solving information management team-leadership formal presentation skills persuasiveness adaptability innovation judgment decision-making stress tolerance Job Type: Full-time
Job Roles shall include the following - 1. Upkeep & Maintenance of Hub(s)2. Supervision of Housekeeping Staff3. Inventory Management4. Customer Complaint management5. Routine Repairs & Maintenance
Job Overview Concurrently managing projects with high complexity, varying budgets, differing durations, and multiple stakeholder involvement. Projects are medium to large in scope and budget. This includes projects that are budget and time constrained, and include IT equipment and hardware components, some of them being niche projects in healthcare domain. Responsible for many aspects of conducting the task(s) through the entire project life, with a focus on optimized solution provisioning, overall integration, multiple vendor management, and data security. Experience in healthcare industry is an added advantage though project management as well as full stack development experience is mandatory. Responsibilities and Duties: Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations. Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc. Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents. Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage. Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users. CRM Management: Maintenance of workflows in Call Centre Data Management: Excel expertise is a must for data corrections/ process Analytics: Responsible for Business Analytics and Process Management Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts. VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security New project’s implementation Experience in Process Implementations Knowledge of AWS Infrastructure will be added advantage
Roles and Responsibility 1. Looking after entire field operations 2. Coordinate with the sales and technical team to resolve the issues. 3. Take full ownership of keeping the designated clients to keep them hooked to the solution provided by the company. 4. Addressing customer inquiries, concerns and suggestions. 5. Detect repetitive issues and finding a relevant solution for that. 6. Work along with the tech team to fine issues w.r.t to the product and make it stable. 7. Analyze and summarise the day’s work and reporting it to the team manager. 8. Manage maintenance of equipment / devices and services. Note: MUST OWN TWO-WHEELER WITH DRIVING LICENSE CANDIDATE WHO CAN JOIN IMMEDIATELY. FIXED TRAVEL REIMBURSEMENT.
Work with Clients (leading E-com and Retail enterprises) to ensure that they are able to extract maximum usage out of Clickpost and are able to succeed in their supply chain operations. Understand the competitive landscape from a standpoint of strategy and functional capabilities Establish best practices and processes for Customer Success in the organization Work closely with the product team to understand the product USP, ensure successful enablement and onboarding of the client while ensuring that correct product messaging is communicated to the client at all times Debugging and resolving 1st level queries of the customers
LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team. Who we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. LeadSquared has been recognized as one of the fastest growing companies in the world: Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal. Job Description: LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers. Key Responsibilities: Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Key Capabilities: A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus
What you will be doing: -Building a qualified pipeline, developing sales strategies, then pursuing opportunities by utilizing the company's sales processes and methodology -Accountable for achieving bookings plan for all new software business -Coordinating all internal resources and external sales activities required to move opportunities from lead qualification to closure -Includes, but is not limited to, pipeline building, prospect qualification, completion of RFX(s), developing prospect organizational maps and influence maps, developing coaches and champions within the account, developing solution maps, coordinating functional and technical proofs including product demonstration preparation and presentations, proposal preparations, coordinating implementation presentations and pricing, contract negotiations, and other duties as required -Discovering and solving real-world problems for transportation and logistics professionals and business leaders in new and dynamic ways that leverage your insight selling skills. -Develops and executes specific prospect short, medium and long term account strategies and tactical penetration plans for Tier 1 prospects -Develops compelling value propositions based on ROI cost/benefit analysis -Executes against the major steps of the sales process: find new business opportunities, qualify opportunities and close new business -Identifies and utilizes appropriate internal resources to engage in sales cycles, including -Solutions Consulting capability for identified opportunities -Identifies business plan and strategy, key decision makers, key performance indicators, and budget constraints -Maintains an accurate, comprehensive and updated software sales forecast in CRM -Manages interactions with the prospect during all phases of the sales cycle -Serves as a resource for garnering strategic insights including the current state of business, additional business opportunities, and challenges faced by the prospect
Job SummaryAs a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.The ideal candidate would be extremely data-driven and makes design tweaks based on user behavior to improve conversions. An experience in creating UI/UX wireframes would be a plusResponsibilities and DutiesUse qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.Establish web analytics framework to monitor the health of the key performance indicators and key conversion points in the web journey and marketing funnel. Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.To understand the "WHY" behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).Coordinate with developers, analysts, and researchers to drive projects forward.Required Experience, Skills and QualificationsPrior experience of 1+ years of optimizing user experience/digital marketing campaigns/email campaigns/or anything that directly impacts revenue generated by the website.Prior experience in a customer facing role or equivalent history of increasing customer satisfaction with excellent presentation skillsConversant and able to use marketing platforms and tools that can measure and drive marketing programs and conversions; examples include Google Analytics, VWO, Adobe Target, Click-tale, Adobe Analytics, Tag management solutions, Tag audit solution, Optimizely, Google Optimize, and/ or similar tools.Understanding best practices for UI and UX for websitesUnderstand of how E-commerce website work(what is ROI, AOV, Conversion Rate etc.)Experience with research tools including HotJar, CrazyEgg, LuckyOrange/ heatMaps/ poll/ survey Zarget or other similar tools will be a plusExperience with multichannel media campaigns including a working knowledge of paid search, testing ad text and landing pages Optimization, SEO will be a plusPrior experience working in diverse client portfolioBenefits5 Day workingFlexible work from home policy‘No Leaves’ Policy: we trust people in getting work doneCompany sponsored team outing and partiesCompany sponsored lunchNo dress codeSalaries at par and above the industry standardsGreat Learning and growth opportunitiesOpportunities to travel onsite (Australia US,UK, South Africa) to meet and work with clients personallyDiverse and exciting client portfolio of internationally renowned brands
Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible. Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietary TrueScore Algorithm Requirements: 1. Good communication skills in English and Hindi 2. Good interpersonal skills; ability to represent the company 3. Should be comfortable with Excel, Spread sheet 4. Self-motivated to work in a dynamic start-up environment 5. Ability to learn fast and take up diverse roles as need arises Role: 1.Handle business and customer relations 2.Maintain relationship with partnering dealerships on field 3.Manage customer and dealer incentive programs 4.Keep track of sales numbers of allotted regions Job Type: Full-time Local candidates only: ● Mumbai / Bangalore / Delhi Office Location: ● Mumbai / Bangalore / Delhi Required education: ● HSC or Diploma/Certificate Additional Requirements: ● Possession of a two wheeler
Job Description: 1. Create an organisational infrastructure that allows the business to deliver a consistently excellent experience to all customers 2. Oversee all inbound and outbound communication channels (phone, email and social media) for quality check. 3. Measure and track Net Promoter Score and build a roadmap to improve it. 4. Interview potential customers who are dropping out of the application funnel, find key reasons for such dropout and reduce the dropout 5. Interpret the sources of friction, form customer insights and influence the customer experience across the entire company through Product, Marketing, Sales, Service, Legal, and Back-Office 6. Track Social media complaints and answer such queries 7. Lead Voice of the Customer (VOC) research programs that capture both transactional and strategic feedback and provide actionable operational input on a routine basis. 8. Demonstrate and foster a sense of urgency and entrepreneurial commitment towards delivering a WOW experience Desired Profile: 1. 5 years of relevant experience in Customer Experience Management 2. Strong communication and presentation skills 3. Ability to communicate with all levels of an organization comfortably 4. Prior experience of working with MSME segment would be a plus 5. Prior experience with fintech industry would be a plus
The duration of this internship is three months.