CRM

Key Responsibilities

Handle export documentation in compliance with Indian customs regulations, specifically for apparel shipments

Prepare and verify documents such as:

Commercial Invoice

Packing List

Shipping Bill

Bill of Lading / Airway Bill

Certificate of Origin

Coordinate with freight forwarders, CHA (Custom House Agents), and transporters for smooth shipment execution

Ensure timely clearance of shipments and adherence to export timelines

Maintain accurate shipment records and documentation for audits and compliance

Track shipments and update internal stakeholders on status

Resolve shipment-related issues (delays, documentation errors, customs queries)

Work closely with internal teams (production, sales, warehouse) to align dispatch schedules

Required Skills

Technical Skills:

Strong knowledge of export procedures and Indian customs regulations

Experience in apparel export documentation

Familiarity with logistics processes (air/sea shipments, incoterms)

Good working knowledge of MS Excel, Word, and email communication

Experience with ERP systems is a plus

Core Skills:

Good written and verbal communication in English

Attention to detail (critical for documentation accuracy)

Problem-solving ability

Time management and ability to meet deadlines

Preferred Experience

Prior experience in a similar shipping/logistics role within an export-oriented company

Hands-on coordination with CHA, freight forwarders, and customs

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS + Project Management Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic project management, and end-to-end delivery.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account/ Project Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic and international customers and managing stakeholders across time zones and regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

The Quality Inspector is responsible for inspecting, testing, and monitoring products to ensure they meet required quality standards, specifications, and safety guidelines. The role involves identifying defects, maintaining quality records, and supporting continuous improvement in manufacturing or production processes.

Key Responsibilities:

• Inspect raw materials, in-process items, and finished products for quality and compliance
• Measure products using gauges, calipers, micrometers, and other inspection tools
• Identify defects, deviations, or non-conformities and report them to supervisors
• Maintain accurate inspection reports, quality logs, and documentation
• Ensure products comply with company standards, customer requirements, and ISO guidelines
• Support root cause analysis and corrective/preventive actions
• Follow safety, hygiene, and quality procedures at all times
• Coordinate with production and engineering teams to improve product quality

We are seeking a motivated and energetic Process Associate to join our team. You will play a crucial role in generating leads, initiating outbound calls, and promoting our services to potential customers. This role demands excellent communication skills, a positive attitude, and contributes to the overall growth of the organization.

Job Responsibilities

● Conduct outbound calls during the night shift to potential leads(data given by concretio team) in USA/UK to promote our products or services, and generate appointments.

● Introduce Concretio value added services and products.

● Hands-on experience using a dialer software.

● Determines Eligibility By Comparing Client Information To Requirements.

● Bring clients appointments with the business team.

● Maintains And Improves Quality Results By Adhering To Standards And Guidelines; Recommending Improved Procedures.

● Obtains Client Information By Making Telephone Calls; Interviewing Clients; Verifying Information.

Skills Required

● Excellent English Communication Skills.

● Basic Computer Knowledge.

● Min 2 year experience in Outbound Process (US/UK).

● Cold calling experience with sales and customer support background. ● Candidate having experience in International Bpo, Telecalling, Telemarketing, Telesales, International Sales, International Voice Process etc

Job Title: Automation Test Lead

Location: Nagercoil, Tamil Nadu

Work Mode: Work from Office (WFO) – 5 Days a Week

About the Role:

We are looking for a highly skilled Automation Test Lead to spearhead our QA efforts in both automation and manual testing. The ideal candidate will have strong experience in Selenium with Java, the ability to lead a team of 10+ testers, and hands-on experience in building automation frameworks from scratch. Exposure to Cypress and a working knowledge of AI in testing would be a significant advantage.

Key Responsibilities:

• Lead and manage a team of QA engineers across manual and automation testing streams
• Design, develop, and maintain test automation frameworks from scratch
• Define test strategies, plans, and processes to ensure high-quality deliverables
• Collaborate closely with developers, product managers, and business analysts
• Ensure timely execution and reporting of all QA activities
• Guide and mentor team members on test automation best practices
• Identify, record, and track bugs using appropriate tools
• Contribute to continuous improvement in test processes and quality standards
• Stay updated with emerging testing tools, trends, and techniques, including AI-driven QA

Required Skills & Experience:

• 7+ years of experience in QA with at least 3+ years in a leadership role
• Strong expertise in Selenium with Java
• Hands-on experience in creating automation frameworks from scratch
• Experience with manual testing practices and team coordination
• Working knowledge of Cypress is a plus
• Exposure or interest in AI/ML applications in testing
• Excellent communication, analytical, and problem-solving skills
• Experience in Agile/Scrum methodologies
• Familiarity with tools like JIRA, TestNG, Jenkins, Git, etc.

Good to Have:

• Certifications in Selenium/Agile/ISTQB
• Knowledge of performance or security testing
• Prior experience in leading distributed teams

Education:

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

Overview:

We are hiring for multiple positions at our apparel retail store, suitable for both freshers and experienced store managers. If you have a passion for fashion, love interacting with customers, and want to grow in the retail industry, we’d love to hear from you.

Open Roles:

• Fashion Consultant (Fresher): Assist customers, provide styling advice, maintain store displays, and support daily sales.
• Store Manager: Lead the team, manage store operations, achieve sales targets, and ensure an excellent customer experience.

Requirements:

• For Fashion Consultant: Graduate, good communication skills, and customer-friendly attitude.
• For Store Manager: 3+ years of retail experience with team handling and target achievement skills.

Minimum of 7+ years of hands-on development experience in one or more of the following languages/frameworks: React/Angular, Node/Next.js,python/Django

● Hands-on development and deployment experience in AWS or Azure using serverless functions or EC2

● Experience with RESTful & GraphQL APIs

● Familiarity with microservices architectures

● Familiarity with dev tools such as Github, Jira, CFT, Terraform

● DB experience with relational or noSQL such as PostgreSQL, , MySQL, Redshift, MongoDB, Redis

● Familiarity with cloud-based logging, monitoring, and security tools

• Full-stack developer with extensive knowledge of software development and agile methodologies, building native applications using JavaScript, and a portfolio of apps already published in-app store or self-hosted.
• Minimum 2-3 years experience working on Flutter projects/products.
• Good to have Healthcare domain experience.
• Ability to clearly understand requirements and translate them to software.
• Review business requirements, identify gaps, and assist in authoring functional design documents.
• Analytical mind with problem-solving aptitude.
• Proactive and self-starter requiring minimal supervision, who can collaborate with multiple stakeholders in the company.
• Good to have or awareness of Artificial Intelligence and Machine Learning algorithms and Python framework.
• Proficiency in relational databases like SQL Server and Oracle.
• Knowledge of cloud technologies (AWS, Azure, Google cloud), container, and virtualization will be a big plus.
• Familiarity with Continuous integration (Jenkins/Hudson), automated testing, and version control (GitHub, SVN).
• Knowledge of 3 rd party libraries and APIs, modern frameworks and design patterns, and test automation tools for Unit and Performance testing.
• Awareness of secure coding practices and standards. Page 2 of 3 Above all, you should love to build and ship products that real people use every day!

Roles and responsibilities:

• An ideal candidate will exhibit the following traits:
• Adapt and work on distributed technology stacks.
• Work with BAs to define or elaborate business software requirements.
• Design and build responsive and usable interface (UI/UX) for mobile applications through appealing, visual design.
• Take ownership of product features and work closely with stakeholders to ideate and rapidly release minimum viable product or mobile app solutions across healthcare products.
• Extensive experience with SDLC phases including Agile methodologies.
• Assist in designing client-side and server-side architecture.
• Perform code reviews, validation, and verification testing.
• Knows the use of version control software (GIT).
• Document technical design and unit test plans.
• Must have experience in working with multiple & small teams.
• Evaluate security and regulatory requirements.
• Proactively communicate in providing status reports and report blockers.
• Debug code, solve incidents and defects.
• Develop well-managed, high-quality, scalable, and reusable code.
• Should have excellent English (both verbal and written) skills.
• Should have excellent interaction and client communication skills.
• Solve technical challenges and take pride in their solutions and code.

Advantageous

• Java/Swift experience
• Understanding of Android Keyboard API
• Experience with optimizing applications for better performance and response

Positions open: 04

iOS Intern: 02  Android Intern: 02

Work Location: Hyderabad

• Document and test new software applications.
• Research and assess new application ideas.
• Develop applications (coding, programming).

• Any Graduate with good knowledge of C, C++, or Java.
• Excellent analytical and logical skills.
• Ability to work in teams.

• Practical experience with a wide variety of software engineering tasks.
• Collaborating hand-in-hand tech team and direct interaction with the team leads and CTO.
• Shadowing, mentoring, and training opportunities with seasoned professionals.
• Opportunity to participate in networking events and company meetings.