Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Monarch Tractors India
About
The Monarch Mission
"It is difficult to go green, when you are in the red."™
Monarch Tractor is a mission driven company that is committed to elevating farming practices to enable clean, efficient, and economically viable solutions for today’s farmers and the generations of farmers to come.
We are collaborative partners with a farmer first approach to innovation.
✔️100% Electric
✔️Driver Optional
✔️Data-Driven
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NodeJS (Node.js)
React.jsAbout Us
We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable.
Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.
We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life.
Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk.
Our Guiding Principles
These principles define how we work at Incubyte. They are non-negotiable.
Relentless Pursuit of Quality with Pragmatism
We build high-quality systems without losing sight of delivery.
Extreme Ownership
We take responsibility end-to-end for decisions, execution, and outcomes.
Proactive Collaboration
We collaborate closely, challenge each other, and solve problems together.
Active Pursuit of Mastery
We continuously improve our craft and raise our bar.
Invite, Give, and Act on Feedback
We seek, give, and act on feedback to get better every day.
Ensuring Client Success
We act as trusted partners and focus on real outcomes, not just output.
Job Description
This is a remote position.
Experience Level
This role is ideal for engineers with 2+ years of full-stack software development experience, with a strong developer mindset and hands-on experience building and maintaining production systems. You should be comfortable working in the Pacific Standard Time zone (Shift time IST - 06.00 PM to 02.00 AM).
An experienced individual contributor who thrives in ownership-driven environments, can operate effectively with minimal oversight, and is comfortable working in the absence of a traditional Product Manager while demonstrating a strong product mindset.
What You’ll Do as a Software Craftsperson
- Write Tests First: Start by writing tests to ensure code quality
- Clean Code: Produce self-explanatory, clean code with predictable results
- Frequent Releases: Make frequent, small releases
- Pair Programming: Work in pairs for better results
- Peer Reviews: Conduct peer code reviews for continuous improvement
- Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes
- Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines
- Never Stop Learning: Commit to continuous learning and improvement
Requirements
What You’ll Bring
- 2+ years of expertise in Node, React.js, Typescript (Must have)
- CI tools we use: Github Actions
- working with LLM/agent SDKs and AI-assisted development workflows.
- Good to have: Chrome extension development experience
- Expertise in object-oriented programming, data structures, algorithms, and software engineering methodologies
- Experience working in Agile and eXtreme Programming methodologies in a continuous deployment environment
- Interest in mastering technologies like web server ecosystems, relational DBMS, TDD, CI tools like Jenkins, Hudson, and Bamboo, web frameworks and front-end technologies, complexity analysis, and performance optimization
- Working knowledge of server configuration/deployment infrastructure
- Experience using source control and bug tracking systems, writing user stories, and technical documentation
What We Value
- Extreme ownership – you take responsibility for outcomes and drive work end-to-end
- Ability to execute independently and define problems, not just solve assigned tasks
- A strong product mindset – willingness to talk to customers, understand problems deeply, and define direction when needed
- Deep care about developer experience and engineering quality
- High standards, autonomy, and a bias toward action
Benefits
Life at Incubyte
We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered.
Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.
Perks
- Dedicated learning & development budget.
- Sponsorship for conference talks.
- Comprehensive medical & term insurance.
- Employee-friendly leave policies.
- Home Office fund
- Medical Insurance
Role Summary
· Deliver Sourcing and Category Management for the Contingent Labor category in the Americas region (LATAM, US and Canada). Majority of spend is in the U.S.
· Support development and execution regional category strategy and plan
· Provide category thought leadership, knowledge sharing and continuous improvement
· This position will be in India
Responsibilities
· Manage team member activities including setting individual targets, team targets and performance monitoring
· Analyze spend, identify opportunities and deliver programs that generate cost savings, contract improvements and risk mitigation
· Develop and execute category strategies and plans in concert with the other functional teams (Recruiting, Finance, Legal, Sales & Delivery Teams)
· Provide thought leadership and promote knowledge sharing process across all regions
· Provide support to sales & delivery teams in responding to RFPs for procurement of Temp Labor.
· Obtain support and agreement for procurement strategies from key stakeholders to ensure optimal compliance.
· Work with internal stakeholders to identify and support their need for filling contingent labor roles
· Initiate and manage Rfx’s (RFQ’s, RFI’s and RFP’s) related contract labor
· Contract negotiation and implementation
· Define and manage key supplier relationships to deliver improvement in performance, cost, service and quality. Responsible for Supplier Relationship Management program.
· Measure supplier performance against contractual and service delivery targets.
· Lead supplier review meetings with business stakeholders and suppliers to assess supplier performance and contract compliance and take corrective action as required. Promote vendor capabilities within the organization. Provide official communication to suppliers as necessary.
· Negotiate Savings and best possible commercials across the contingent labor category. Track and report savings.
· Establish and report on measurable performance metrics for all procurement activities including supplier performance, payment terms, contractual terms, savings, and spend under management
· Establish and develop relationships with all key stakeholders: suppliers, internal customers; engaging with internal recruitment team, procurement, payables and other business stakeholders.
· Assist in providing procurement solutions to our clients
· Drive value added activities by implementing innovative strategies that both support and align with the organization’s priorities and goals
· Develop and Manage the Supplier Diversity Initiative
Key Skills/Experience:
· 5+ years Procurement experience delivering contingent labor category sourcing/buying services, strategic sourcing, contract negotiation and supplier relationship management.
· Advanced knowledge of the US contingent labor marketplace (e.g. suppliers, rates, labor laws, technology, rate benchmarking tools)
· Exposure to contract laws, negotiation, market dynamics, commercial strategy, strategic sourcing, contract management and supply relationship management
· Experience evaluating, selecting, and implementing a VMS technology
· Strong communication skills and drive desired results within the organization
· Excellent people management skills; Proficient in verbal communication, writing, time management, organizational and presentation skills
· Ability to interact and influence at all levels
· Excellent analytical and decision-making skills
· Exceptionally strong work ethic displaying a mature, professional, service-oriented attitude with an ability to adjust quickly to change
· Motivated, self-starter and achievement oriented
· Demonstrated ability to build relationships / partnerships (internal and external), and ability to influence and drive change
· Proficiency in Microsoft Office suite, including Word, PowerPoint and Excel
· Excellent negotiation, influence, mediation & conflict management skills
· Bachelor’s Degree required, Advance degree and/or Contingent Labor certification a plus
RESPONSIBILITIES:-
candidate must have good English communication skills.
have good knowledge in basic computer and Microsoft excel.
good knowledge in LinkedIn, google and other social media tools.
Responsibilities include:
• Create, manage and shape branded content on social media
• Own engagement and social audience growth metrics
You should be:
• A creative content and copy writer
• Super active on social media
• A storyteller with strong oral and written communication skills
• Be highly-organised and autonomous
Preferred skills:
• Graphics Design (Primarily Social Media Content)
• Research based writing (In-depth blogs, ebooks)
• Experience with social media management
NodeJS (Node.js)React.js
JavascriptJob Description
Condé Nast has a huge global footprint across 32 countries worldwide with total monthly visitors reaching more than 550 million. We aim to inspire, inform and entertain our audiences through our portfolio of well known brands such as Vogue, Wired, Vanity Fair, Architectural Digest, GQ and many other leading brands.
Condé Nast has operations in America, Europe, South America and Asia.
The company is undertaking the biggest transformation in its history, driving towards expanding both its operations and its reach through diversifying the digital business models for our brands. Major areas of focus will include video and streaming platforms, increasing subscriptions and memberships, growing our events business, and ensuring we maintain a high level of standard on the products we are already proud of delivering to our customers. Migrating and consolidating to a more centralised set of technologies and capabilities that can be easily leveraged by any brand or product experience is also a top business priority.
Engineering is responsible for scaling, building, deploying websites that serve over 500 million users globally. The global engineering team includes Product Engineering, Platform Engineering and Core Engineering.
About Platform Engineering
Our mission is to build modern media platforms to serve our omni-channel experiences for our portfolio of global brands such as Vogue, Wired, Vanity Fair, and Glamour which currently reaches over 500 million monthly users. We need your help to create new capabilities, and strengthen our existing ones, so that our brands can reach wider audiences through engaging digital experiences.
Quality, performance, experimentation, and speed of delivery are all principles at the heart of what we do as a Platform Engineering group. We have strong capabilities in areas such as editorial tooling, content delivery, design systems, advertising and commerce that we will continue to improve and grow. Our vision is to additionally invest in areas such as video, subscriptions, membership, and next generation editorial tools.
Teams are encouraged to explore creative ideas to meet the Product vision, backed by rigorous techniques. That’s why we have been investing in baking in experimentation into our platforms through a/b and multivariate testing. Currently we run hundreds of experiments in production every day!
You will be working alongside international colleagues across US, London, and India. We strongly emphasise cross-functional working through partnering directly with Product, Data, Design, UX and Delivery.
The Role
We’re looking for a React.js and Node.js engineer, with strong js fundamentals to join our team. We ideally hire engineers who are comfortable across the full stack, but we know you'll have a preference about being on the front- or back-end. As long as you're happy to work on both sets of tasks and willing to learn – you should carry on reading!
Our Tech
● Languages and Frameworks, in the priority: Javascript, Node.js, React.js, (Good to have - Ruby, Rails)
● Data: SQL, MongoDB, GraphQL, Elasticsearch
● Deployment: Docker, AWS, Kubernetes
● Source Control: Git, GitHub
How we work
● We take an agile approach to software development and build our software incrementally and responsively to usage, learning as we go.
● Infrastructure as Code everywhere.
● Pairing. We like knowledge sharing and upskilling.
● Remote friendly. We work with engineers across time zones & locations.
● Teams are responsible for their own apps and are on-call for emergencies.
Role and responsibilities
● Working on our collection of Node and Rails apps.
● Working on our front-end web-based apps, using React and other frameworks.
● Shipping features and services to millions of customers, multiple times per day.
● Building scalable and robust software to handle User Generated Content.
● Collaboratively working with our amazing infrastructure team.
● Mentoring colleagues at every level, and a willingness to be mentored by them
● Supporting your Tech Lead and Engineering Manager in technical decision making, solution design, and estimations.
● Pairing with members of your team to identify the most optimal solution. Regularly conducting code reviews to ensure high standards of engineering quality in the code that we write.
● Working within a cross-functional team that includes designers, business and product leads, UX engineers, and others.
● Designing and monitoring metrics and logs. We use Kibana, ElasticSearch and Datadog extensively, but as long as you’re aware of how important observability is, we don’t mind what tools you may have used in the past.
● Taking part in our 24/7 “On Call” rota to troubleshoot any major operational issues out of hours. Teams are responsible for their own apps availability and reliability.
About you - Essential skills
● You have a BE / BTech or equivalent experience
● You’re a software engineer.
● Expert knowledge of JavaScript, Node.js, and browser technologies.
● Expert understanding of React.js or other comparable framework and JavaScript testing frameworks and test-driven development.
● Working understanding of Cloud Native architecture, containerisation, Docker, AWS, CI/CD, and DevOps culture.
● Practical experience in the use of leading engineering practices and principles.
● Practical experience of building robust solutions at large scale. We serve traffic in the many millions every month so our products need to scale seamlessly to meet our customer demands.
● Appreciation for functions of Product and Design, experience working in cross-functional teams.
● You’ll try to make the codebase nicer for the next person that visits it.
● You’re someone who’ll own every step of the development process; from refining tickets to shipping the code to production.
● You’ll do your best, and ask for help when it’s needed.
● You have an interest or desire to learn about every part of the stack; from the latest JavaScript standards, to GraphQL, to accessibility, and the infrastructure we deploy to.
● Someone who can communicate in a variety of media (through Slack and in person) effectively within their team, outside of their team, and with people in our product and design families, to even our users.
● Able to effectively communicate technical concepts to different audiences.
● Business proficiency in spoken and written English.
About you - Desirable skills
● Experience of working with international teams across multiple time-zones and a willingness to accommodate those time zones with flexible working hours (with an expectation that your team members will do the same for you)
● Mentoring and/or management experience
● Knowledge of and interest in continuous integration, testing strategies, design systems, software architecture, distributed computing, protocol design, data and analytics, user experience, accessibility, internationalisation, scalability and web performance.
● Experience and/or interest in working with digital advertising
● Experience and/or interest in working in publishing
● Experience and/or interest in working with Fashion
● Proficiency working with a variety of third party APIs and developer tools
.NET
C#- Experience working with ASP.NET MVC, Entity Framework, LINQ, NoSQL, and Message Queue
- Demonstrated understanding of best practices in building web based applications
- Familiarity with SQL Server / Oracle Databases
- Demonstrated knowledge of enterprise architecture, design patterns and SOA services
- Responsible for design, code, configuration, and implementation of high quality software solutions
- Analyzes and automates tasks, automating tasks through scripting and tools
- Works closely with technical leaders to help develop solution architecture, core system components, and proof of concepts
- Work both autonomously and with relevant teams to tackle complex technical issues
- Participate in design, code, and QA walkthroughs and reviews
JavaAbout Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.
Visit https://sarasanalytics.com/">https://sarasanalytics.com/
Job Summary:
- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
- This role demands hands-on knowledge on software development, and databases
- You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
- You will collaborate with internal teams for the design and development of key modules
- You will interact with customers to provide technical support and guidance for users
- Troubleshoot and debug problems and create SPRs and CRs
- You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
Eligibility:
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Requirements
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Join us in making the fastest fashion brand on earth. We live & breathe trends. Working on 3D Virtual Design Technology we launch new trends even before they're produced. Making us the only fast fashion brand to be sustainable at the same time. Enabling young shoppers, first-hand access to latest styles with our Digital Only Collection.
We waste nothing but data & exploit nothing but our imagination. We operate at the intersection of fashion & technology. #SpeakSomethingNew is our mantra.
We are looking for an experienced 3D Fashion Designer.
-
Someone who is well-versed with the CLO3D software and garment construction.
Should have a sound knowledge of some add on softwares like Blender, Meshmixer,etc. -
Knowledge of Modelling, Rendering, lighting, materials, textures, and resource optimization.
-
Who has already worked on designing menswear.
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Advanced knowledge on draping, pattern-making, cutting & stitching of menswear.
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Should be creative with good design ideas & be capable of executing the garment design as per the given brief/deadline.
-
Highly innovative and creative.
-
Good grasping power.
-
Self-motivated & has work ethics.
This job requires:
Creative thinking: 20%
Pattern making: 30%
Technology & Software Savvy: 30%
Design Communication: 20%
Roles & Responsibilities:
-
Execute and launch designs every week. Take initiative and work independently to execute the entire collection end-to-end. Right from sketching to 3D pattern making and rendering.
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Manage & execute Adhoc tasks in 3D pattern making and rendering.
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Create and analyze design reports.
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Research, ideate, implement and execute improved strategies for increasing design efficiency.
Note: High configuration system is a must for working remotely.
Python
Go Programming (Golang)JavaNodeJS (Node.js)You will:
- Build services that serve millions of users
- Build for performance, reliability, and scalability
- Design easy-to-use APIs, systems, and tools
- Work with small teams of engineers, product, design, operation and other teams
- Lead projects, achieve goals, celebrate success with your teams
What you bring:
- 5+ years as individual contributor
- Strong background in Computer Science
- Strong technical expertise in robust and scalable server platform
- Helpful experiences include Java, Python, AWS, GCP, DevOps
- Leadership at bijnis is a service - you must be influential, patient, compassionate, able to prioritize, and able to inspire
- Ability to collaborate across multiple and cross functional teams
- Strategic mindset combined with pragmatic execution, and bias for action
.NEThands on on .NET MVC is a must.
Basic knowledge on .NET Core is a bonus
Hands on on .NET Core is a bonus
should be able to create APIs.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon