Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Monarch Tractors India
About
The Monarch Mission
"It is difficult to go green, when you are in the red."™
Monarch Tractor is a mission driven company that is committed to elevating farming practices to enable clean, efficient, and economically viable solutions for today’s farmers and the generations of farmers to come.
We are collaborative partners with a farmer first approach to innovation.
✔️100% Electric
✔️Driver Optional
✔️Data-Driven
Company social profiles
Similar jobs
Figma
Adobe Illustrator
Adobe XDSenior UI/UX Designer
Company: Infovenz software Solutions
Website: https://infovenz.com
Location: Preferably Trichy,open to other locations within Tamil Nadu and Bangalore
Working Days: 5-day work week
CTC: Competitive package based on experience, skills, and track record
About Infovenz
Infovenz is looking for passionate and experienced UI/UX professionals with strong technical knowledge to join our dynamic team. We offer competitive compensation, leadership opportunities, and a collaborative work culture that encourages growth and innovation.
Job Description
- Gather, analyze, and evaluate user requirements in collaboration with product managers, engineers, and stakeholders
- Translate concepts into user flows, storyboards, process flows, and sitemaps
- Design intuitive and visually appealing user interface elements such as menus, tabs, widgets, and dashboards
- Build and optimize page navigation elements and search functionalities
- Develop high-fidelity UI mockups and interactive prototypes that clearly illustrate functionality and design intent
- Create original graphic designs including images, illustrations, sketches, and layouts
- Conduct design reviews and layout adjustments based on user feedback and usability testing
- Ensure design consistency by adhering to defined style guides, branding guidelines, fonts, colors, and images
- Mentor junior designers and contribute to design best practices
Job Requirements
- Minimum 5 years of professional experience as a UI/UX Designer
- Strong expertise in HTML, CSS, JavaScript, jQuery, and responsive design
- Proven experience with wireframing and prototyping tools such as Wireframe.cc, InVision, or similar
- Up-to-date knowledge of design tools including Adobe Illustrator, Photoshop, Dreamweaver, and Flash
- Excellent communication and collaboration skills to work with cross-functional teams
- Good working knowledge of version control tools (Git or Bitbucket) and coding standards
- Strong passion for learning new skills and adapting quickly to emerging technologies
- Experience or interest in learning additional programming languages (Android, PHP, .NET) is an added advantage
- Bachelor’s degree in Computer Science or a relevant field
Java
Python
Go Programming (Golang)
NodeJS (Node.js)
PHPWe are looking for back end engineering experts with the passion to take on new challenges in a high growth startup environment. If you love finding creative solutions to coding challenges using the latest tech stack such as Java 18+, Spring Boot 3+, then we would like to speak with you.
Roles & Responsibilities
- You will be part of a team that focuses on building a world-class data science platform
- Work closely with both product owners and architects to fully understand business requirements and the design philosophy
- Optimize web and data applications for performance and scalability
- Collaborate with automation engineering team to deliver high-quality deliverables within a challenging time frame
- Produce quality code, raising the bar for team performance and speed
- Recommend systems solutions by comparing advantages and disadvantages of custom development and purchased alternatives
- Follow emerging technologies
Key Skills Required
- Bachelor’s degree (or equivalent) in computer science
- At least 6 years of experience in software development using Java / Python, SpringBoot, REST API and scalable microservice frameworks.
- Strong foundation in computer science, algorithms, and web design
- Experience in writing highly secure web applications
- Knowledge of container/orchestration tools (Kubernetes, Docker, etc.) and UI frameworks (NodeJS, React)
- Good development habits, including unit testing, CI, and automated testing
- High growth mindset that challenges the status quo and focuses on unique ideas and solutions
- Experience on working with dynamic startups / high intensity environment would be a Plus
- Experience working with shell scripting, Github Actions, Unix and prominent cloud providers like GCP, Azure, S3 is a plus
Why Join Us
- Drive measurable impact for Fortune 500 customers across the globe, helping them turn AI vision into operational value.
- Be part of a category-defining AI company, pioneering a hybrid model that bridges agents and experts.
- Own strategic accounts end-to-end and shape what modern AI success looks like.
- Work with a cross-functional, high-performance team that values execution, clarity, and outcomes.
- Globally competitive compensation and benefits tailored to your local market.
- Recognized as a Top 5 Data Science and Machine Learning platform on G2 for customer satisfaction.
Kubernetes
Amazon Web Services (AWS)About the Role:
We are seeking a talented and passionate DevOps Engineer to join our dynamic team. You will be responsible for designing, implementing, and managing scalable and secure infrastructure across multiple cloud platforms. The ideal candidate will have a deep understanding of DevOps best practices and a proven track record in automating and optimizing complex workflows.
Key Responsibilities:
Cloud Management:
- Design, implement, and manage cloud infrastructure on AWS, Azure, and GCP.
- Ensure high availability, scalability, and security of cloud resources.
Containerization & Orchestration:
- Develop and manage containerized applications using Docker.
- Deploy, scale, and manage Kubernetes clusters.
CI/CD Pipelines:
- Build and maintain robust CI/CD pipelines to automate the software delivery process.
- Implement monitoring and alerting to ensure pipeline efficiency.
Version Control & Collaboration:
- Manage code repositories and workflows using Git.
- Collaborate with development teams to optimize branching strategies and code reviews.
Automation & Scripting:
- Automate infrastructure provisioning and configuration using tools like Terraform, Ansible, or similar.
- Write scripts to optimize and maintain workflows.
Monitoring & Logging:
- Implement and maintain monitoring solutions to ensure system health and performance.
- Analyze logs and metrics to troubleshoot and resolve issues.
Required Skills & Qualifications:
- 3-5 years of experience with AWS, Azure, and Google Cloud Platform (GCP).
- Proficiency in containerization tools like Docker and orchestration tools like Kubernetes.
- Hands-on experience building and managing CI/CD pipelines.
- Proficient in using Git for version control.
- Experience with scripting languages such as Bash, Python, or PowerShell.
- Familiarity with infrastructure-as-code tools like Terraform or CloudFormation.
- Solid understanding of networking, security, and system administration.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and teamwork skills.
Preferred Qualifications:
- Certifications such as AWS Certified DevOps Engineer, Azure DevOps Engineer, or Google Professional DevOps Engineer.
- Experience with monitoring tools like Prometheus, Grafana, or ELK Stack.
- Familiarity with serverless architectures and microservices.
If you've ever wanted to have a chance to sell products that have a visible and immediate impact in people’s lives, if you believe in owning what you help build like we do, and if
You’re looking for a place that will challenge you to improve every day, then we think
that you’ll feel right at home with us
Key responsibilities:
Prospect for potential new clients and turn this into increased business.
Cold call as appropriate within your market or geographic area to ensure a robust
pipeline of opportunities. Meet potential clients by growing, maintaining, and
leveraging your network.
Identify potential clients, and the decision makers within the client organization.
Research and build relationships with new clients.
Set up meetings between client decision makers and company’s practice
leaders/Principles.
Plan approaches and pitches. Work with team to develop proposals that speaks to the
client’s needs, concerns, and objectives.
Participate in pricing the solution/service.
Handle objections by clarifying, emphasizing agreements and working through
differences to a positive conclusion. Use a variety of styles to persuade or negotiate
appropriately.
Present an image that mirrors that of the client.Skills required:
Excellent verbal and written communication skills.
Energy, passion and a real drive to get ahead
Capable, quick, determined
Immaculate attention to detail
Team player
Startup mentality, high willingness to learn, and hardworking
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript· Architect, develop and deploy software using Django/ Python
· Strong hands on experience in Django and Python Experience with RDBMS, PostgreSQL, MySQL.
· Experience with HTML5, HTML, CSS, JavaScript, jQuery.
· Experience with Linux platform.
· Experience building responsive web applications with Bootstrap
· Understanding of Amazon AWS/ EC2 deployment architecture experience is a plus
· Experience with source control management tools (Git preferred) Preferred skills
· Any work experience related to data scraping algorithms would be an add on weightage
Javascript
jQueryAngular (2+)
.NETWe are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will also be tasked with creating SPs to ensure that the data being delivered to clients is in an actionable format.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
- Create Chrome plugins and APIs as required.
Skills And Qualifications
- Proficient understanding of web markup, including HTML5, CSS3, SQL
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Proficient in AngularJS, .NET
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Should be able to write complex stored procedures and handle their returns.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as {Git / TFS}
We prefer candidates with appx. 3-4 years of work experience. Candidates should have worked on at least 4 major projects and have an entrepreneurial mindset.
We are on the look out for energetic & dedicated professionals, who are willing to take up roles that are both challenging and rewarding.
Role: Performance Marketing Specialist
Work Status :Full Time
Work Location : Delhi Public School,
Nacharam, Hyderabad.
Roles & Responsibilities:
- Strategize, manage and execute customer acquisition (lead generation) activities across all digital channels including search and social media.
- A/B test and optimize paid ad campaigns (text/social media ads) & landing pages.
- End-to-end management and execution of Google Ads & Facebook/Instagram Ads.
- Schedule and run timely website audits for SEO.
- Oversee and execute basic on-page and off-page SEO activities.
- Support content creation team with keyword research data.
- Explore and identify new channels for customer acquisition.
- Monitor and report daily/weekly/monthly data.
- Setup email marketing campaigns for lead nurturing.
Key Requirements
- Minimum of 4 years of experience in performance/growth/digital marketing.
- Proficient in running ad campaigns on Google Ads and Facebook Ads.
- Strong knowledge in Google Analytics, Google Search Console, Microsoft Excel/Google Sheets.
- Broad understanding on SEO that covers search algorithms, structured data and UX.
- Good knowledge in any popular SEO tools like SEMRush, Ahrefs, Moz Pro etc.
- Proven experience in keyword research and creating/editing content for SEO.
- Excellent communication skills especially in written English.
- Detail-oriented and motivated individual who can work with minimal assistance.
Work Location: Hyderabad/Remote
Interested candidates can send their updated resume.
Regards
G . Anitha
HR Manager
Delhi Public School
Nacharam/Mahendra Hills / Nadergul
- Designing pipelines to send automatic emails, optimizing bidding and ad spent.
- Running A/B and multivariate tests to iterate through new ideas.
- Reporting and Dashboards: Managing Weekly, monthly, and quarterly reports on core metrics.
- Automating routine reporting to dashboards with advanced filtering and deep-dive capabilities.
- Making sense of data, presenting a perspective. Investigating if something doesn't make sense.
- Analyzing and sharing insights on trends by drilling down into various dimensions.
- Providing actionable data-driven recommendations to stakeholders’ business questions
- Collaborating well with others, knowing that better solutions come from working together
- Pushing for continuous improvement to existing processes and looking for ways to continue to evolve reporting as the company/ business evolves.
- Technical Excellence - Hands-on with various digital marketing platforms and tools
- Knowledge of working from conceptualizing ads, to measuring ROI.
- Insatiably curious & Strong analytical acumen
- Someone who can take risks, and learn quickly from your mistakes
- Obsessed with putting the best-in-class systems in place.
Android Development
Swift
KotlinAs an Architect you are responsible for research, design, test, implement, and maintain Android applications
to meet client needs. You are expected to be Subject Matter Experts on Android application architecture.
You are also expected to demonstrate value to the organization by mentoring other team members as they
learn and grow, take ownership and responsibility not only for your deliverables, but for the entire
application and its use, and to find a balance between achieving software excellence and delivering working
code.
Roles and Responsibilities
o Involved with all phases of mobile app development from initial concepts, through design, development,
testing and deployment
o You will help guide multiple Agile teams with open communication channels, regular releases, and a
focus on continuous improvement.
o Guide and mentor a team of Android developers and work closely with Quality Engineers
o Establish best practices and processes that ensure quality within the team
o Champion our best practices and mentor team on use and results of these best practices
o Responsibility for product both pre and post launch to ensure application is meeting customer needs
and achieving continued revenue goals
o Architect, Lead, implement and review new features for android phones and tablets.
o Interactive communication of designs and other development topics to Leadership, Product Owners,
Scrum Master and other Agile Team members.
o Lead code reviews to ensure code quality and shared knowledge.
o Research and analyze the existing code base to identify issues and improve application performance and
maintenance.
o Take ownership and sense of responsibility of all deliverables.
o Work within SCRUM agile process with other stakeholders (Product Owners, XD design, Quality
Engineers) as well as across organization to balance creative objectives with business needs and
technical requirements
Looking for experienced senior Android and iOS mobile architect / developers to join an established team working on a Tier 1 personal cloud platform with 20M+ subscribers. Candidates will be joining at an ideal time as the program undertakes a technology refresh in migrating toward progressive web application technology. Candidates will have the opportunity to be hands on while also leading design activities and implementing programs to improve quality and productivity. Will have a direct channel to the product leadership team for support of transformation initiatives.
ho we have in mind:
• 10+ years of experience in developing native Android application(s). Kotlin is a must.
• Understanding of Hybrid application development is a plus.
• Solid understanding of the full mobile development life cycle.
• Expert in multi-threading concepts to create highly responsive data intensive applications
• Experience leading large development teams in active Lead/Architect role
• Experience architecting mobile applications main focus on Android apps.
• Expert on Android OS, Android UI design principles, Android architectural components, Android
design patterns (MVP, MVVM), best practices and a desire to learn and apply new technologies.
• Ability to design for scalability and resilience
• Strong application process flow and problem-solving techniques
• Experience with RESTful web services using XML/JSON data formats
• Strong focus on refactoring and code quality
• Understanding of software configuration management and release management
• Expert in creating design and maintain architecture documentation, class diagrams, technical flow
documents etc
• High levels of software engineering literacy and communication skills
• Professional demeanor who works easily with leadership, product owners, engineers and other
departments both internally and externally
AngularJS (1.x)React.jsJavascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon