Customer Success Manager

Developer Requirements/Expectations:

• Experience: 5+ Years
• Tech Stack: Core PHP, MySQL, Basic JavaScript, Oracle
• 3rd Party Integration: Payment Gateways (Apple Pay Wallet, Google Pay, Stripe)
• Tools: Trello, Slack, Github
• Soft Skills: Team Work, Excellent Client Communication. 

Engagement Type: Full Time, Dedicated

• Work Hours: 8 Hours per day, 160 hours per month
• Shift: 10 AM-7 AM IST (Including Lunch hour)
• Work shifts need to be flexible to accommodate client calls in EST.

Screening Process: 

Round 1: Technical 

Round 2: Managerial 

Location: Ahmedabad (Hybrid)

Job Title: Business Head

Company: Client (clothing industry)

Location: Mumbai, India

About Client (clothing industry)

Client (clothing industry) is a leading kids' clothing brand based in Mumbai, India. With a focus on quality, style, and affordability, we strive to provide trendy and comfortable apparel for children of all ages. Our commitment to excellence and innovation has propelled us to the forefront of the industry, and we are seeking a dynamic individual to lead our business operations.

Position Overview:

Client (clothing industry) Clothing is seeking a highly skilled and experienced Business Head to oversee all aspects of our operations. The ideal candidate will have a strong background in the apparel industry, with a proven track record of success and leadership. As the Business Head, you will be responsible for driving growth, maximizing profitability, and ensuring operational efficiency. Knowledge of quick commerce.

Responsibilities:

Strategic Planning: Develop and implement strategic plans to achieve business objectives and drive growth.

Sales and Marketing: Lead sales and marketing initiatives to expand market share and increase brand visibility.

Product Development: Collaborate with design and production teams to develop innovative and marketable product lines.

Supply Chain Management: Oversee supply chain operations to ensure timely delivery of products and optimize inventory management.

Financial Management: Manage budgets, forecasts, and financial performance to maximize profitability.

Team Leadership: Recruit, train, and mentor a high-performing team to achieve departmental goals and objectives.

Customer Relationship Management: Foster strong relationships with customers and partners to enhance customer satisfaction and loyalty.

Market Analysis: Monitor industry trends, competitive landscape, and customer preferences to identify opportunities for growth and innovation.

Compliance: Ensure compliance with regulatory requirements and industry standards.

Digital Marketing: Has the knowledge of quick commerce and digital marketing.

Reporting: Prepare regular reports and presentations for senior management to provide insights into business performance and strategic initiatives.

Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field. MBA preferred.

5-6 years of experience in the apparel industry, with a focus on business development, sales, or operations.

Proven track record of driving business growth and achieving revenue targets.

Strong leadership and management skills, with the ability to motivate and inspire teams.

Excellent communication, negotiation, and interpersonal skills.

Analytical mindset with the ability to interpret data and make strategic decisions.

Knowledge of market trends, consumer behaviour, and competitive landscape.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Proficiency in Microsoft Office suite and ERP systems.

Demonstrated commitment to excellence, integrity, and professional.

We are hiring for one of our client. We will disclose the name once the candidate gets selected for an interview.

Location: Sigma Estate 1A, Sayani Rd, Dadar West, Prabhadevi, Mumbai, Maharashtra 400025

Mumbai

Interview Mode- Online for initial.

Industry- Similar as First Cry.

Salary Bar: 50 K - 65 K maximum

Experience: 3-5 years

Job Title- HR: We are also looking for an inhouse HR for this B2C section 

Job Title- Business Development Manager: For SIS Under direction of the Business Head, Brand owners and execute retail selling strategies, storewide promotions, programs, and events with retailers

Experience - 7 to 8 Years

Location - Remote

Shift - US Shift (Timing 7pm to 3am IST OR 8pm to 4am IST)

Notice Period – Immediate/ 15 Days/ 1 month

Job Description:

We are looking for a Java developer experienced in developing microservices using a framework such as Quarkus, Micronaut or Spring Boot. Your primary responsibility will be to implement these microservices to a high level of quality.

Responsibilities:
- Create REST APIs to specification.
- Create documentation for the individual microservices.

Technologies:
JAVA 8, J2EE, Spring, Spring Boot, Spring Data JPA, Tomcat, SHELL Script, Hibernate, etc

Skills:

• Strong Understanding of Microservice Architecture
• Minimum 6 years of Proven/ Implementation experience in developing and deploying microservices.
• Experience working on J2EE based applications.
• Experience in performing Technical Assessment of current state of systems/ Debugging.
• Good skills in debugging.
• Strong in development of Spring Boot and Spring applications.
• Strong in development of Restful API using JAX-RS and JSON
• Good knowledge possibly experienced with AWS components like S3, Lambda, API Gateway,
• Dynamo DB, CloudWatch.

Job Description

1. 5- 8 yrs IT industry experience preferably Banking domain
2. Strong Python Skills and good understanding of Java and Microservices
3. Should have handled banking customers and exposure to Production support processes
4. Good in database and Pl/SQL – Ability to write SQL as and when needed  
5. Good attitude and communication
6. WFH not allowed – Working from Bank premises as per bank calendar in Saifabad or Hitech City – Saifabad Flexibility must

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Experience:- Overall 10 to 12 years of experience of which atleast 5 to 7 years’ experience should be in Information Security. Mandatory is 5 to 7 years’ experience in Information security and with one full end to end implementation experience.

Base location: - Bengaluru - Must

Requirements: -

1. Mandatory - ISO 27001:2013 lead implementor certified
2. Mandatory - ISO 27001:2013 lead auditor certified (but if it is a good candidate, we can still consider)
3. Good to have – CISA, CISM, Risk management certification, Privacy certifications.
4. Mandatory - Atleast one end to end implementation experience of ISO 27001 standard. The candidate should have a good implementation knowledge of ISO 27001, ISO 27002 standards and is required to implement the ISO requirements and run the ISMS program for multiple countries.
5. This immediate requirement is for implementing the ISMS program for our Canadian office location. The candidate should be willing to work from Bengaluru in EST time zone during this implementation phase whenever required.
6. Good documentation skills.
7. Develop, implement, maintain, review and continually improve Information Security policies.
8. Good understanding and knowledge of applicable legal and regulatory requirements as relevant to information security.
9. Manage and maintain a risk register / risk database along with risk treatment plans.
10. Good understanding of physical and environmental security.
11. Conduct Internal Audits based ISO 27001 standards and Personal Data Protection policies. A good experience in independently conducting Internal and supplier audit with respect to information security.
12. Provide training to the employees on Privacy & Information Security Management System on regular intervals.
13. The greater part of the job involves interacting with people, interviewing them / auditing, Preparing audit reports, discussing / persuading / influencing.
14. Mandatory: Good verbal and written communication skills. Eye for details.
15. Good presentation skills.
16. Since this is a trusted role, candidates must be willing to undergo extensive background checks to verify their identity, character, qualifications, skills and experience.

• Understanding of maintenance of existing systems (Virtual machines), Linux stack
• Experience running, operating and maintainence of Kubernetes pods
• Strong Scripting skills
• Experience in AWS
• Knowledge of configuring/optimizing open source tools like Kafka, etc.
• Strong automation maintenance - ability to identify opportunities to speed up build and deploy process with strong validation and automation
• Optimizing and standardizing monitoring, alerting.
• Experience in Google cloud platform
• Experience/ Knowledge  in Python will be an added advantage
• Experience on Monitoring Tools like Jenkins, Kubernetes ,Terraform  etc

• We are looking for a JavaScript developer who is proficient with React.
• Your primary focus will be on designing and developing products using Core UI and React.
• Should have good hands on experience in node, sass, javascript ES6,laravel concepts