Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Monarch Tractors India
About
The Monarch Mission
"It is difficult to go green, when you are in the red."™
Monarch Tractor is a mission driven company that is committed to elevating farming practices to enable clean, efficient, and economically viable solutions for today’s farmers and the generations of farmers to come.
We are collaborative partners with a farmer first approach to innovation.
✔️100% Electric
✔️Driver Optional
✔️Data-Driven
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Job Overview :
We are looking for an experienced PL/SQL Developer to join our Professional Services team. The role involves developing and configuring enterprise-grade solutions, supporting clients during testing, and collaborating with internal teams. Candidates with strong expertise in PL/SQL and Unix/Linux are preferred, along with exposure to cloud, DevOps, or financial domains.
Key Responsibilities
- Develop and configure software features as per design specifications and enterprise standards.
- Interact with clients to resolve technical queries and support User Acceptance Testing (UAT).
- Collaborate with internal R&D, Professional Services, and Customer Support teams.
- Occasionally work at client sites or across different time zones.
- Ensure secure, scalable, and high-quality code.
Must-Have Skills
- Strong hands-on experience in PL/SQL, SQL, and Databases (Oracle, MS-SQL, MySQL, Postgres, MongoDB).
- Proficiency in Unix/Linux commands and shell scripting.
Nice-to-Have Skills
- Basic understanding of DevOps tools (Jenkins, Artifactory, Docker, Kubernetes).
- Exposure to Cloud environments (AWS preferred).
- Awareness of Python programming.
- Experience in AML, Fraud, or Financial Markets domain.
- Knowledge of Actimize (AIS/RCM/UDM).
Education & Experience
- Bachelor’s degree in Computer Science, Engineering, or equivalent.
- 4–8 years of overall IT experience, with 4+ years in software development.
- Strong problem-solving, communication, and customer interaction skills.
- Ability to work independently in time-sensitive environments.
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Javascript
NodeJS (Node.js)
MongoDB
AngularJS (1.x)
React.js
Amazon Web Services (AWS)React.jsNodeJS (Node.js)We are Seeking:
1. AWS Serverless, AWS CDK:
Proficiency in developing serverless applications using AWS Lambda, API Gateway, S3, and other relevant AWS services.
Experience with AWS CDK for defining and deploying cloud infrastructure.
Knowledge of serverless design patterns and best practices.
Understanding of Infrastructure as Code (IaC) concepts.
Experience in CI/CD workflows with AWS CodePipeline and CodeBuild.
2. TypeScript, React/Angular:
Proficiency in TypeScript.
Experience in developing single-page applications (SPAs) using React.js or Angular.
Knowledge of state management libraries like Redux (for React) or RxJS (for Angular).
Understanding of component-based architecture and modern frontend development practices.
3. Node.js:
Strong proficiency in backend development using Node.js.
Understanding of asynchronous programming and event-driven architecture.
Familiarity with RESTful API development and integration.
4. MongoDB/NoSQL:
Experience with NoSQL databases and their use cases.
Familiarity with data modeling and indexing strategies in NoSQL databases.
Ability to integrate NoSQL databases into serverless architectures.
5. CI/CD:
Ability to troubleshoot and debug CI/CD pipelines.
Knowledge of automated testing practices and tools.
Understanding of deployment automation and release management processes.
Educational Background: Bachelor's degree in Computer Science, Engineering, or a related field.
Certification(Preferred-Added Advantage):AWS certifications (e.g., AWS Certified Developer - Associate)
Intuitive cloud (http://www.intuitive.cloud/">www.intuitive.cloud) is one of the fastest growing top-tier Cloud Solutions and SDx Engineering solution and service company supporting 80+ Global Enterprise Customer across Americas, Europe and Middle East.
Intuitive is a recognized professional and manage service partner for core superpowers in cloud(public/ Hybrid), security, GRC, DevSecOps, SRE, Application modernization/ containers/ K8 -as-a- service and cloud application delivery.
Job Description :
Mandatory Skills- Paloalto, F5 LTM, VXLAN, cisco, architecture, any cloud(Azure, AWS)
- 8+ years of Strong Enterprise networking with Routing/Switching configuration/diagnostic experience in Global Network infrastructure design delivery of WAN, LAN, Firewall, and F5.
- Experience with Cisco hardware and OS : Catalyst switches, ISR/ASR routers, ASA
- Strong practical experience with Palo Alto firewalls is a MUST (VM series, CN series and other DC models)
- Strong understanding of the following Network protocols: BGP, IPSec and IPSec VTI VPN
- Experience and in-depth understanding of TCP/IP packets with ability to analyze captured packets for deep troubleshooting.
- Scripting (Python, Ansible, Tower) experience is a plus
- Work closely with the Network architecture, security and application teams to rollout new designs and perform activities for supporting cloud application migration projects.
- Leverage his/her prior experience with Azure and AWS to implement global connectivity Secure solutions.
- Implement an automated process for cloud network environment eliminating manual and repetitive tasks
- Create and maintain Infrastructure as Code (IAC) using industry standard platforms.
- Implement industry standard cloud network security practices during build activities and maintain it throughout the lifecycle.
- Perform functional testing to verify implementation meet production acceptance standards
- Provide support of cloud network services for complex issues
- AWS-specific skills (Networking: vpc, virtual gateway, Route53, Direct Connect Gateway, transit vpc, transit gateway, lambda, endpoints, load balancers) and (Security: ACM, WAF, Config, CloudWatch, Flow-logs, IAM, ES etc.)
- Security Architecture: Build Cloud Network Architecture to support Encryption of Data at rest and transit
- Other services such as Guardrail, GuardDuty, AWS shield, CloudFront, AWS Control Tower, Inspector
- Azure-specific skills (Networking: vnet, vnet peering, udr, sdr, expressroute, nsg, load balancers, endpoints.)
- Experience with automated configuration and deployment: Terraform or other Infrastructure as Code (IAC) frameworks
- Experience with distributed version-control systems: git/github
Adobe IllustratorGraphic Design Intern
DYT - Do Your Thng (DYT) is a creator community platform with an overarching vision to democratise influence and build a thriving creator community. We offer two solutions- an app for creators that helps them make a living out of content creation, and a self-serve web desk module for marketers to execute influencer campaigns in a quick, frictionless, targeted, and economically attractive manner.
- Create and design various materials for socials
- Select colors, fonts, images, and layouts
- Ensure projects are completed in a timely manner with a quality product
- Advise best practices and optimizations throughout design projects.
- Collaborate with fellow designers to develop new approaches for creating more-expressive graphics for the company
- Work with a wide range of media and graphic design software
- Hands on knowledge in Canva, Illustrator, Photoshop. Adobe after effects would be an added advantage.
- Should have good idea about the colour theory
Inside Sales Executive
Skill requirement: 4+yrs exp in outbound sales and lead generation in a similar industry. Excellent communication skills are a must. IT background preferred.
JD
- Generate quality Leads from Online Sources starting by Searching the database ( Linkedin, Twitter, Facebook etc) or target audience (B2B) from the internet or other sources till generating suspects and prospects for the Sales Closure team
- Locate the right person in the organization and Make the first pitch
- Send solutions and Services marketing collateral/ material over email
- Follow up, pitch, and convince the customer to try us/take a demo or free trial of services wherever we offer.
- Schedule an online meeting or discussion or chat with interested suspects through skype/phone for the sales closure team
- Use our sales CRM tool, and update it at every step of the process.
- Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
- Validate Leads by following our Sales qualification process
- Responsible for Data Mining and Market Research through the internet, Building databases, Proficient in secondary research.
SEO Associate is responsible for managing all search engine optimization and marketing
activities such as content strategy, link building, and keyword strategy to increase rankings on
all major search networks and get traffic on the website from all marketing channels.
Responsibilities:
● Develop overall SEO strategies that increase company rankings in search
engines
● Perform keyword research in coordination with business objectives to optimize
existing content and uncover new opportunities
● Provide SEO analysis and recommendations in coordination with elements and
structure of websites and web pages
● Provide recommendations and execute strategies for content development in
coordination with SEO goals – general and keyword specific
● Administer search engine tools (Google Analytics, Google Search Console & Heatmap
tools) for purposes of diagnostic reporting on product websites
● Help to create and support marketing content to socialize and use for social media
purposes (e.g. Landing pages, customer case studies, blog posts, Infographics etc.)
● Implement link building campaigns in achieve SEO goals
● Set measurable goals that demonstrate improvement in SEO efforts
● Monitor daily performance metrics to understand SEO strategy performance
● Assist in the development and execution of communication/content strategies via
social communities in coordination with SEO goals
● Monitor and evaluate search results and search performance across the major search
channels
● Collaborate with others within the marketing department to manage SEO strategy
● Communication to team and management on product development, timelines, and
results
● Keep pace with SEO, social media and internet marketing industry trends and
developments to come up with new ideas to implement for better results
Key Skills and Experience:
● Understanding of search engine algorithms and ranking methods
● Experience with SEO industry programs, such as GA, GSC, Ahrefs, SEMRush, Moz,
Screaming Frog etc
● Knowledge of keyword research and data research tools
● Able to complete competitive analysis of other companies within the industry
● Excellent written and verbal communication skills
● Familiarity with WordPress or other content management systems
● Experience with other aspects of marketing, such as growth hacking, Content
Marketing and Sales Ops, is a plus.
Professional Competencies
● Passion for SEO and internet marketing
● Outstanding ability to think creatively, and identify and resolve problems
● Attention to detail and the ability to effectively multi-task in a deadline-driven
atmosphere
● Ability to clearly and effectively articulate thoughts and points
● High levels of integrity, autonomy, and self-motivation
● Excellent analytical, organizational, project management and time management skills
React.js
Redux/FluxJavascriptJob Description:
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure.
Responsibilities:
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
Skills:
- Familiarity with RESTful APIs
- Familiarity with modern front-end build pipelines and tools
- Experience with popular React.js workflows (such as Flux or Redux)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon