Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Monarch Tractors India
About
The Monarch Mission
"It is difficult to go green, when you are in the red."™
Monarch Tractor is a mission driven company that is committed to elevating farming practices to enable clean, efficient, and economically viable solutions for today’s farmers and the generations of farmers to come.
We are collaborative partners with a farmer first approach to innovation.
✔️100% Electric
✔️Driver Optional
✔️Data-Driven
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Greetings from Suventure!
Hope you are doing well!
I am reaching out to you regarding a Job Opportunity with Suventure Services Pvt. Ltd. – a Global IT Services, Products and Platforms company based in India with operations in USA, Netherlands, Canada and Denmark.
The position we have for our inhouse project.
Required Skills:
- Experience with React JS and Redux.
• A background in building JavaScript UI applications, with a strong understanding of UI frameworks and paradigms available including concepts like asynchronous programming, closures, types, and ES6.
• HTML/CSS experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility
• Experience with browser APIs and optimizing front-end performance. Understand the full web technology stack, e.g. HTML, CSS, HTTP, cookies, headers, asset loading / caching.
• Have a deep understanding of frontend application structure and architecture
• Have great customer empathy and appreciate the User’s experience
• Experience with unit testing, using test frameworks like Jest, Mocha, Enzyme etc.
• Experience in Web Development end-to-end, from design to release.
• Experience or aspiration to be a full stack developer(Node.js).
Total Exp: 2.5+yrs
Location : Remote
Wishing you all the best. Looking forward to have you associated with Suventure.
About us:
Suventure is a next generation technology or organization that helps clients use information technology as a business enabler. Suventure strives to be at the forefront of innovation in information technology and outsourcing leveraging IT to provide maximum returns. At Suventure, we would like to be long term partners in our customers" business journey, the journey where destinations keep evolving. As a business partner, Suventure ensures that incremental IT steps in the journey are rewarding and fulfilling. Suventure will remain a trusted knowledgeable friend, partner, and advisor throughout customers" business journey. For more on the company please do visit our website http://www.suventure.in/">www.suventure.in
Best regards,
Husnara Shaik
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