Customer Success Manager

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal—to Evolve Freight forwarders towards Digitalized operations, enhance efficiency, and drive lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

JOB DESCRIPTION

What you’ll be doing:

• Lead the design, development, and maintenance of the frontend of Shipthis's suite of SaaS products
• Drive the implementation of new technologies and architect frontend solutions to ensure scalability and maintainability.
• Work closely with backend developers to ensure seamless integration of APIs and data between the front and back end.
• Define and enforce coding standards, guidelines, and best practices for the team, ensuring high code quality and performance.
• Actively participate in planning and strategy discussions, contributing to technical decisions that influence the product roadmap.
• Troubleshoot and resolve high-priority technical issues, ensuring the stability and performance of the system in production environments.
• Collaborate with UI/UX designers and product managers to shape the user experience, ensuring that complex data workflows are intuitive and accessible.
• Mentor and guide junior developers within the team, providing code reviews and feedback to ensure quality and best practices are followed.
• Stay current with industry trends and developments, recommending tools, libraries, and processes to improve the frontend development workflow.

Desired qualifications include:

• 2+ years of experience in frontend development with a solid track record of delivering successful web applications.
• Experience leading frontend teams or working as a senior developer in a collaborative environment.
• Proficiency in modern JavaScript frameworks (preferably Angular 12+), along with a strong understanding of TypeScript, HTML, and CSS.
• Proven ability to architect scalable frontend solutions for large, complex web applications.
• Experience with performance optimization techniques, code-splitting, lazy loading, and browser rendering behavior.
• Familiarity with frontend testing frameworks and methodologies (e.g., Jest, Jasmine, or Cypress).
• Strong problem-solving skills, and the ability to work effectively across teams and with stakeholders at all levels.
• Solid understanding of web development principles, including responsive design, cross-browser compatibility, and accessibility standards.
• Knowledge of backend / ionic apps for android/iOS
• A strong portfolio of previous frontend work that demonstrates technical depth and design skills.

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS:

• Job Role: Frontend Engineer
• Location: Bangalore
• Job type: Full-time, permanent
• Experience (2-3) years
• Industry Type: Software Product
• Functional Area: Software Development

The business development executive will be primarily responsible for generating new business for the company alongside the Head of Global Business Development. Daily responsibilities will include: 

• Lead generation via an existing network, B2B portals and other online/offline mediums
• Market research & analysis to figure out the obtainable market between the various geographies that we operate in
• Work collaboratively with the existing team and exhibit a solid pre-sales function, right from RFP, business analysis and submission of proposals. 
• Identify sales tactics and close deals on a fast-paced level to gain maximum traction and growth in your success ladder
• Communicate with all the stakeholders and build a cohesive environment for teammates and the clients. 

Profound knowledge of systems and new-age technologies used for delivering applications in current times

Excellent written, verbal and negotiation skills

Profound email & business language proficiency to communicate in the international market

Experience in servicing international clients across USA, UK, EU, Asia-Pacific & Middle-east

Flexibility to work across various time zones

This is a full-time position in the office. But hybrid with WFH twice a month can be allowed. 

What do we offer?

Growth-led inclusive environment. Ideas to impact. Good compensation but great incentives. Travel skills are a must. 

𝗚𝘂𝗮𝗿𝗮𝗻𝘁𝗲𝗲𝗱 𝗣𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝘁𝗼𝗽 𝟭𝟬 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗿𝘀

Courses: Python, React, Node, ROR

Eligibility: BE, BTech, MTech, MCA students

Batch Passout: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026

1. The Full Stack batch (Python, React, ROR, Node) is starting from 3rd March.

2. The course fee is ₹30,000, which can be paid in 3 installments of ₹10,000 each.

3. The course duration is 3 months.

4. The training will be 8 hours daily, from 10 AM to 7 PM, Monday to Friday.

5. The training will be practical and hands-on, focusing on live projects using laptops and computers (no board teaching).

6. Each batch will have only 20 students, and the top 10 students will get guaranteed placement in BestPeers with a starting salary of ₹15,000 per month (fixed for 1 year, followed by an appraisal).

7. Before joining the course, we will conduct an interview to help identify your weak areas so that you can focus on improving them during the training.

• Hands-on embedded C skills (mandatory)
• Experience with any microcontrollers MCU (mandatory) – Renesas/ Infineon/ Cypress/ ST-Micro /TI / Microchip
• Experience with any of peripherals & communication protocols usage in application development (mandatory) – UART, I2C, SPI, I2S, CAN, USB, ADC, DAC, EEPROM, Flash memory
• Experience with any RTOS – FreeRTOS, Azure RTOS, ThreadX
• Experience with any networking &  connectivity modules (preferred & added advantage) – Ethernet, WiFi, BLE, MQTT, COAP

 Bachelor's Degree in Engineering, Computer Science or related field or similar experience

- 5+ years' experience in automation testing development

- Experience in architecting, implementing solutions/frameworks for front end

- Hands on experience with implementing Continuous Integration and build automation systems such as Jenkins/ Bamboo/ Octopus etc.

- Experience with Source Code Management Tools (e.g., Git, TFS, RTC)

- Experience using test management tools

- Extensive experience with UI Automation tools, preferably Selenium Web driver and Appium with Java

- Proficiency with one or more of the following programming languages/frameworks: Java, Python, .NET/Java frameworks

Preferred Job Requirements:

Job Description :

- Bachelor's Degree in computer science or information technology

- Experience using Soap UI/ Rest Assured/Postman.

- Experience in Core Java

- Good Knowledge of cloud platforms -Microsoft Azure/AWS

- Understanding of Non-Functional Testing

- Working experience with TDD/BDD approaches and relevant tools such as Cucumber

About The Company

SCIGON was founded in 2008 by technology practitioners with a people-focused mindset. We continually strive to build on a track record of success, establishing new avenues for capabilities and growth. Based in Chicago, SCIGON offers a complete suite of offerings to meet enterprise and public sector customer technical, engineering and product needs. SCIGON's professionals advance client initiatives with a high degree of quality and efficiency. SCIGON has received broad recognition nationally and has been recognized through industry awards, media coverage, and several case studies Our goal is to provide fresh and effective ideas for mutual success.

Our Mission: SCIGON is committed to providing an innovative approach and solutions that enable our clients and partners to succeed. While knowledge, experience and technology provide the tools with which we reach these aims, we place the most value on relationships. We focus on understanding customer and partner needs, bring a collaborative approach to the discussion, and work hand-in-hand to identify effective strategies that intersect outcomes with the business drivers that underpin needs. Our Vision : Understanding client and partner needs, and to working as a team to meet mutual objectives. Our company culture is also centered on a commitment to sustainability, as well as social and economic responsibility

Frequently Asked Questions :

Why work for us?

It would be a Challenging, grounds up a promising circumstance for you. You get an opportunity to chip away at great new technologies alongside stunning specialists with strong financial strength.

Also, we have some Employee Value Propositions :

- An outstanding work culture :

- Remote work :

- Work life balance :

Provident fund :

- Professional growth through our Learning and development:

Designation/Role : City Lead Operations/ Senior Logistics Manager

Location : Gurgaon

Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.

Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc

Roles and Responsibilities :

1. The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
2. Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
3. Laying down the roadmap for new account acquisition for the city and ensuring its execution.
4. Strategizing and executing all account related initiatives from operational troubleshooting to activation.
5. Managing the rider life cycle (hiring to retire )
6. The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
7. Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
8. Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team

Skill Set :

1. Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
2. A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
3. A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
4. Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally

1. Work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices.
2. Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules, and maintainability of the code.
3. Implement UI development principles to ensure that the product client-side serves at scale.
4. Review and optimize app usage by monitoring key metrics and rectifying the issues proactively.
5. An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
6. Developers should be team player or should work individually when required.
7. Developer should work parallel to backend developers.

1. 1 to 2 years of relevant work experience as a web developer, UI developer, JavaScript expert, or frontend engineer
2. Proficiency in HTML, CSS, JavaScript, and jQuery.
3. Good understanding of APIs and how to use them to get the work done fast.
4. Proficiency in writing clean and optimized code.
5. Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system.
6. Experience debugging using popular JavaScript-based tools like Chrome Developer Console.
7. Knowledge of ReactJs/VueJs & Python will be a plus

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.