
Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.

About Monarch Tractors India
About
The Monarch Mission
"It is difficult to go green, when you are in the red."™
Monarch Tractor is a mission driven company that is committed to elevating farming practices to enable clean, efficient, and economically viable solutions for today’s farmers and the generations of farmers to come.
We are collaborative partners with a farmer first approach to innovation.
✔️100% Electric
✔️Driver Optional
✔️Data-Driven
Similar jobs

Position Name : Product Engineer (Backend Heavy)
Experience : 3 to 5 Years
Location : Bengaluru (Work From Office, 5 Days a Week)
Positions : 2
Notice Period : Immediate joiners or candidates serving notice (within 30 days)
Role Overview :
We’re looking for Product Engineers who are passionate about building scalable backend systems in the FinTech & payments domain. If you enjoy working on complex challenges, contributing to open-source projects, and driving impactful innovations, this role is for you!
What You’ll Do :
- Develop scalable APIs and backend services.
- Design and implement core payment systems.
- Take end-to-end ownership of product development from zero to one.
- Work on database design, query optimization, and system performance.
- Experiment with new technologies and automation tools.
- Collaborate with product managers, designers, and engineers to drive innovation.
What We’re Looking For :
- 3+ Years of professional backend development experience.
- Proficiency in any backend programming language (Ruby on Rails experience is a plus but not mandatory).
- Experience in building APIs and working with relational databases.
- Strong communication skills and ability to work in a team.
- Open-source contributions (minimum 50 stars on GitHub preferred).
- Experience in building and delivering 0 to 1 products.
- Passion for FinTech & payment systems.
- Familiarity with CI/CD, DevOps practices, and infrastructure management.
- Knowledge of payment protocols and financial regulations (preferred but not mandatory)
Main Technical Skills :
- Backend : Ruby on Rails, PostgreSQL
- Infrastructure : GCP, AWS, Terraform (fully automated infrastructure)
- Security : Zero-trust security protocol managed via Teleport
Role: QA Manager
Location : HYD, BLR, NCR
Hybrid Mode - WFO – 3 days
Experience: 8+ years (with 3+ years in a QA leadership role)
Required Skills:
- 8+ years of QA experience, with deep exposure to Oracle EBS (11i/R12) modules.
- Solid knowledge of testing methodologies and test automation tools (e.g., Oracle ATS, Selenium, or UFT).
- Experience with QA processes for Oracle EBS customizations, interfaces, workflows, and concurrent programs.
- Hands-on experience with test management tools (e.g., HP ALM, JIRA, Zephyr).
- Strong understanding of ERP processes (Finance, SCM, HR).
- Excellent communication, stakeholder management, and leadership skills.
Key Responsibilities:
- Lead end-to-end QA strategy, planning, execution, and reporting for Oracle EBS modules.
- Manage a team of QA engineers (manual and automation) across multiple projects/releases.
- Collaborate with functional, development, and business teams to define test requirements.
- Develop test plans, test scripts, and automation strategies for Oracle EBS applications.
- Oversee defect tracking, resolution, and root cause analysis.
- Ensure quality and compliance with SOX, ITGC, and other regulatory standards.
- Support testing during Oracle patches, upgrades, and integrations.
Responsibilities:
- Design, develop, and maintain scalable applications using Java/Kotlin Core Concepts and Spring Boot MVC.
- Build and optimize REST APIs for seamless client-server communication.
- Develop and ensure efficient HTTP/HTTPS request-response mechanisms.
- Handle Java/Kotlin version upgrades confidently, ensuring code compatibility and leveraging the latest features.
- Solve complex business logic challenges with a methodical and innovative approach.
- Write optimized SQL queries with Postgres DB.
- Ensure code quality through adherence to design patterns (e.g., Singleton, Factory, Observer, MVC) and unit testing frameworks like JUnit.
- Integrate third-party APIs and develop large-scale systems with technical precision.
- Debug and troubleshoot production issues.
Requirements:
- 3 to 5 years of hands-on experience in Java/Kotlin Spring Boot development.
- Proven expertise in handling version upgrades for Java and Kotlin with confidence.
- Strong logical thinking and problem-solving skills, especially in implementing complex algorithms.
- Proficiency with Git, JIRA, and managing software package versions.
- Familiarity with SaaS-based products, XML parsing/generation, and generating PDFs, XLS, CSVs using Spring Boot.
- Strong understanding of JPA, Hibernate, and core Java concepts (OOP).
Skills (Good to Have):
- Exposure to Docker, Redis, and Elasticsearch.
- Knowledge of transaction management and solving computational problems.
- Eagerness to explore new technologies.



Data Scientist-
We are looking for an experienced Data Scientists to join our engineering team and
help us enhance our mobile application with data. In this role, we're looking for
people who are passionate about developing ML/AI in various domains that solves
enterprise problems. We are keen on hiring someone who loves working in fast paced start-up environment and looking to solve some challenging engineering
problems.
As one of the earliest members in engineering, you will have the flexibility to design
the models and architecture from ground up. As any early-stage start-up, we expect
you to be comfortable wearing various hats, and be proactive contributor in building
something truly remarkable.
Responsibilities
Researches, develops and maintains machine learning and statistical models for
business requirements
Work across the spectrum of statistical modelling including supervised,
unsupervised, & deep learning techniques to apply the right level of solution to
the right problem Coordinate with different functional teams to monitor outcomes and refine/
improve the machine learning models Implements models to uncover patterns and predictions creating business value and innovation
Identify unexplored data opportunities for the business to unlock and maximize
the potential of digital data within the organization
Develop NLP concepts and algorithms to classify and summarize structured/unstructured text data
Qualifications
3+ years of experience solving complex business problems using machine
learning.
Fluency in programming languages such as Python, NLP and Bert, is a must
Strong analytical and critical thinking skills
Experience in building production quality models using state-of-the-art technologies
Familiarity with databases like MySQL, Oracle, SQL Server, NoSQL, etc. is
desirable Ability to collaborate on projects and work independently when required.
Previous experience in Fintech/payments domain is a bonus
You should have Bachelor’s or Master’s degree in Computer Science, Statistics
or Mathematics or another quantitative field from a top tier Institute

About client:
Our client is the world’s largest media investment company. In fact, they are responsible for one in every three ads you see globally. In this role, you will be leading the advocacy narrative for a large cluster of brands for the largest FMCG organization in India.
BEST THINGS ABOUT THE JOB
1. Strategic Leadership Opportunities: As the Director of Product Marketing, you will play a pivotal role in shaping and driving the product marketing landscape for a leading consumer goods company. Your strategic insights and hands-on expertise will directly impact product marketing campaigns, contributing to the organization's growth and market dominance.
2. Transformational Role: In just three months, you'll immerse yourself in the product marketing landscape, and within a year, you'll lead process excellence, innovation, and collaboration. This dynamic progression will challenge you and provide a platform to showcase your capabilities in product marketing strategy.
3. Global Exposure and Collaboration: Working closely with global and APAC teams will allow you to collaborate across diverse markets, cultures, and strategies. Your insights will contribute to a cohesive global product marketing strategy, expanding your professional horizons.
4. Innovation and Creativity: The role offers the chance to introduce innovative product marketing strategies, technologies, and creative campaign approaches. Your ideas will drive exceptional results, ensuring that your creativity is recognized and celebrated.
5. Established Industry Leader: The FMCG brand is a market leader in the fast-moving consumer goods sector. Working with them means being a part of a company that values excellence, growth, and innovation. Your efforts will be instrumental in shaping the product marketing landscape for this industry giant.
REQUIRED EXPERIENCE
• You bring a proven track record of at least 8 years in product marketing, with progressively increasing responsibilities.
• Extensive hands-on experience with Google, Meta (Facebook, Instagram), Google Ads Data Hub, Snapchat, Spotify, and Programmatic Advertising platforms like The Trade Desk and DV 360.
• Working knowledge of Customer Data Platforms (CDP), Data Clean Rooms, First Party Data enhancement tools, and techniques.
REQUIRED COMPETENCIES
• Digital Marketing Expertise: Demonstrated expertise in digital marketing strategies, including SEO, SEM, social media, email marketing, content marketing, and more.
• Data Analysis: Proficiency in analysing data to derive actionable insights, track KPIs, and measure the effectiveness of campaigns. Experience with tools like Google Analytics, marketing
automation platforms, and CRM systems.
• Process Optimization: Proven ability to design, implement, and optimize processes to improve efficiency and effectiveness. Knowledge of methodologies such as Lean, Six Sigma, or Agile is a plus.
• Project Management: Strong project management skills, including the ability to prioritize tasks, manage timelines, and ensure successful campaign execution within deadlines.
• Collaboration: Excellent communication and collaboration skills to work effectively with crossfunctional teams. Ability to lead, inspire, and influence team members to achieve common goals.
• Technical Proficiency: Familiarity with various digital marketing tools, software, and platforms, including advertising platforms, marketing automation software, and CMS systems.
• Effective Communication: Strong written and oral communication skills in English, with the ability to articulate ideas clearly and persuasively. You can communicate complex concepts to
both technical and non-technical stakeholders.
• Extreme Ownership: You take full ownership of your projects, campaigns, and decisions, embracing accountability and driving results. Your proactive attitude ensures that challenges are
met head-on.
• Strategic Thinking: You possess a strategic mindset, able to analyze the bigger picture and translate it into actionable digital marketing strategies that align with business goals.
• Innovative Mindset: Your creative thinking and willingness to explore new ideas contribute to the constant evolution of our digital marketing efforts.
Designation: Assistant Sales Manager (Back office sales)
Location: A-10/4, MIDC Butibori, Nagpur – 441122, Maharashtra, India.
Responsibilities:
· Responsible for entire target-based Sales of Shinex Mosaics for your assigned region.
· It will be a Back Office Sales Job.
· He/She will have to call the Prospective Clients and finalize the order.
· He/She will have to build and maintain good working relationships with customers like
the Architects, Builders, Developer and Swimming Pool Contractor
· To generate new leads while maintaining a relationship with existing clients.
· Will be responsible for the entire target-based sales for his/her assigned region.
· To provide complete information, guidance and support to the clients hence enhancing the relationships.
· Identifying opportunities and strategies to increase sales.
Required Experience:
· Education Qualification: MBA in Sales and Marketing
· Experience: Minimum 6 months of experience required
· Must have experience in Sales and should have excellent communication skills and convincing power.
· Must have excellent problem-solving skills
· Salary: INR 3.72 - 4.32 LPA (AC Bus Facility Available) + Incentives
NOTE: Incentives are over and above the mentioned CTC and they will be given separately

We are looking for an Asp.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.
In this role, you should be able to write functional code using .NET linking SQL database elements to external application interface (desktop of mobile)
Your goal will be to work with internal teams to design, develop and maintain existing application and working on new applications from time to time.
Responsibilities
- Producing code using .NET languages (C#)
- Writing of Stored Procedures for SQL database for extracting data related to the application
- Participate in requirement analysis.
- Collaborate with internal teams to produce software design and architecture
- Write clean, scalable code using .NET programming languages and SQL SPs
- Test and deploy applications and systems
- Revise, update, refactor and debug code
- Improve existing software
- Serve as an expert on existing applications and provide technical support
Skill Requirements
- Proven experience of 2-4 years as a .NET Developer or https://resources.workable.com/application-developer-job-description">Application Developer
- Familiarity with the http://asp.net/">ASP.NETframework, SQL Server and design/architectural patterns
- Good working knowledge of .NET languages (C#) and HTML5/CSS3
- Familiarity with architecture styles/APIs (REST, RPC)
- Excellent troubleshooting and communication skills
- Degree in Computer Science, Engineering or a related field
Our client is a disruptive performance marketing agency with a data-driven approach adding impetus to its client's growth. The agency has developed two proprietary tools that enables them to execute large scale marketing campaigns. Atomated media buying, centralized data tracking, business intelligence reports and personalized ads are the major services offered to the clients.
- Understanding client goals, creating and executing strategies to exceed these goals.
- Preparing and analysing of performance reports & review with clients.
- Providing strategic insights on the landing page, ad creative etc.
- Analysing performance of digital campaigns across the level; providing tactical recommendations for increased performance.
- Assisting in identifying opportunities that are most effective at driving conversions, revenue, ROI, and scale across Digital Marketing programs.
- Measuring the success of campaigns using appropriate key performance indicator (KPI) classifications – impressions, clicks, CTR, CPC, CPA, CPM, conversions.
- Reviewing and analysing results from current program offerings & suggesting changes and enhancements to help increase conversions, revenue and ROI.
- Assisting in training on tactical processes and best practices to Digital Analyst(s).
- Attending and participating in all relevant meetings.
- Collecting, reporting, analysing and interpreting the digital analytics data to drive decision making and improve its digital products.
- Creating case studies on the work.
- Researching, building frameworks and innovating the offering portfolio of the company.
- Establishing thought leadership by contributing articles towards the official.
- Managing projects related to digital analytics from start to finish including data integration, report and dashboard automation, product analytics and insight, data collection, and product optimisation
- In depth knowledge of Google Adwords, Facebook Ads and Google Analytics.
- Ability to multitask in a fast paced environment.
- A firm believer in stats and can weave stories around numbers.
- Aggressive about meeting goals & timelines.
- Editorial experience is a plus.
- Strong writing and creativity skills.
- Detail-oriented, takes initiative.
- Able to effectively work independently, or at times as part of a team.
- Strong working knowledge of Microsoft Office, specifically Word, Excel and PowerPoint is a must.
- Excellent problem solving and analytical skills and combine creativity with strong quantitative skills.
- Above 80% in class 10th & 12th Maths score.
- BE/ BTech - Should be from Tier 1/ Tier 2 college

