Customer Success Manager

Software Development Engineer (Associate/Intern)

Location: Remote (India preferred) | Type: Full-time | Compensation: Competitive salary + early-stage stock options

🧠 About Alpha

Modern revenue teams juggle 10+ point-solutions. Alpha unifies them into an agent-powered platform that plans, executes, and optimises GTM campaigns—so every touch happens on the right channel, at the right time, with the right context.

Alpha is building the world’s most intuitive AI stack for revenue teams —to engage, convert & scale revenue with an AI powered GTM team. l

Our mission is to make AI not just accessible, but dependable and truly useful.

We’re early, funded, and building with urgency. Join us to help define what work looks like when AI works for you.

🔧 What You’ll Do

You’ll lead the development of our AI GTM platform and underlying AI agents to power seamless multi-channel GTMs.

This is a hybrid UX-engineering role: you’ll translate high-level user journeys into interfaces that feel clear, powerful, and trustworthy.

Your responsibilities:

• Design & implement end-to-end features across React-TS/Next.js, Node.js, Postgres, Redis, and NestJs micro-services for LLM agents.
• Build & document scalable GraphQL / REST APIs that expose our data model (Company, Person, Campaign, Sequence, Asset, ActivityRecord, InferenceSnippet).
• Integrate third-party APIs (CRM, email, ads, CMS) and maintain data sync reliability > 98 %.
• Implement the dynamic agent flow builder with configurable steps, HITL checkpoints, and audit trails.
• Instrument product analytics, error tracking, and CI pipelines for fast feedback and safe releases.
• Work directly with the founder on product scoping, technical roadmap, and hiring pipeline.

✅ What We’re Looking For

• 1–3 years experience building polished web apps (React, Vue, or similar)
• Strong eye for design fidelity, UX decisions, and motion
• Experience integrating frontend with backend APIs and managing state
• Experience with visual builders, workflow editors, or schema UIs is a big plus
• You love taking complex systems and making them feel simple

💎 What You’ll Get

• Competitive salary + high-leverage early equity
• Ownership of user experience at the most critical phase
• A tight feedback loop with real users from Day 1
• Freedom to shape UI decisions, patterns, and performance for the long haul

Your Responsibilities

what you will wake up to solve.

• Process-First AI Strategy: Principal Technical Expert: Act as a hands-on leader and the core technical authority tasked with "futurifying" client businesses through advanced AI. Take full ownership of the AI Engineering squad, transforming ambitious concepts into high-impact, tangible realities.
• Engineering & Intelligent Deployment: Execute the full-lifecycle development of innovative AI/ML solutions, including hands-on design, coding, testing, and deployment of robust, scalable systems that prioritize technical excellence and business relevance.
• Scalability & Architectural Optimization: Directly build and optimize high-performance AI architectures and core system components to ensure solutions are reliable, production-ready, and optimized for long-term operational success.
• Impact-Driven Technical Expertise: Deliver intelligent client outcomes through direct technical contribution, maintaining an "Always Beta" mindset and a relentless focus on solving complex engineering challenges.
• Leadership through Action: Lead by example rather than control, coaching and mentoring a high-performing squad of "happier Do-ers" to foster a vibrant culture of continuous innovation and technical excellence.
• Strategic Integration & Collaboration: Partner across internal teams to translate chaotic business challenges into precise technical requirements, ensuring seamless solution integration and adoption for global clients.
• The "Agentic" Shift: You will lead the transition from simple predictive models to Agentic Workflows. You will build systems where AI agents can plan, reason, and execute complex tasks autonomously to solve intricate business problems.
• Talent & Culture: You will mentor a high-performance squad of AI Engineers and Data Scientists. You will teach them to look beyond the algorithm and understand the business outcome.

Functional Skills

Scaling Intelligent Workforce through Delivery Excellence

• Deep Technical Acumen: Operates at the cutting edge of AI, applying advanced technical knowledge to engineer and implement groundbreaking solutions, and guide the squad in developing future capabilities.
• Client Advocacy & Revenue Growth: Skill in cultivating and maintaining trusted client partnerships. Drives strategic engagement that results in repeat business and expanded client portfolios within the region.
• Contract & Risk Governance: High proficiency in reviewing and managing complex project agreements (SoW), mitigating delivery risks, and navigating commercial negotiations to safeguard BU profitability.
• Structured Problem-Solving: Simplifies chaotic technical challenges for the squad by breaking them into solvable chunks using first-principles thinking.
• Squad Delivery Ownership: Follows through on the squad's solution execution—owning technical outcomes from ideation to deployment with rigor, precision, and pride, ensuring tangible, real-world business value.

Technical Oversight & Execution Charter

• Technical Troubleshooting & Crisis Resolution: Actively manages technical roadblocks within the squad, personally intervening to troubleshoot ML or MLOps constraints. You ensure the protection of sprint timelines and the guaranteed performance of deployed models through hands-on problem-solving.
• Cloud-Native Technical Command: Maintains deep, functional knowledge of modern AI system design (e.g., RAG Frameworks, Agentic Workflows, and Inference Optimization) across GCP and AWS. You hold the responsibility to validate squad-level technical roadmaps, ensuring they are technically feasible and production-hardened.
• End-to-End Project Management: Expertly manage all aspects of a project, including scope, budget, timelines, and stakeholder communication. Accountable for the entire delivery, not just the technical parts.
• Talent Strategy & Mentorship: Drive the hiring and development of specialized talent. You will be responsible for defining and optimizing effective team structures while proactively fostering an environment that champions creative problem-solving and technical agility.

Tech Superpowers

• Deep AI Engineering Mastery & Guidance: Possesses profound, hands-on expertise in engineering, optimizing, and deploying foundational models, custom AI solutions, and complex multi-modal systems. You'll also guide your squad in understanding model architectures, training methodologies, and ethical AI development from the ground up, ensuring their collective proficiency.
• Intelligent Systems Architecture & Oversight: You'll directly contribute to and oversee the coding and implementation of robust, scalable, and production-grade AI platforms and MLOps components for your squad's projects. You'll translate abstract technical requirements into high-performance, maintainable AI system designs, always considering reliability, security, and future extensibility across the squad's work.
• Cloud-Native AI capability: More than cloud-certified, you are deeply cloud-capable in applied AI engineering. You proficiently leverage and guide your team in utilizing leading cloud AI/ML ecosystems to build, deploy, and manage AI solutions.
• Technical Integrity & Ethical Governance: Establishes and audits mandatory technical quality benchmarks, ensuring strict adherence to rigorous policies regarding model validation, automated testing coverage, and ethical governance.

Experience & Relevance

• A value-driven AI/ML Engineering Manager with 8+ years of experience in building and scaling end-to-end AI engineering and solution delivery.
• Leadership Track Record: Proven track record as a hands-on builder, and lead, contributing to the design, development, and deployment of complex, enterprise-grade AI/ML platforms and solutions. Expert in leveraging Google Cloud's AI/ML ecosystem (Vertex AI, BigQuery ML, GKE for MLOps) to deliver highly performant, scalable, and impactful AI transformations.
• Delivery & Advisory Record: Experience in building and optimizing intelligent systems and personally driving the technical execution from conception to scalable deployment.
• Applied AI & Domain Expertise: Hands-On AI Deployment: Extensive hands-on experience deploying AI-powered workflows, copilots, and automation solutions in production environments.
• Client-Facing Lead: Demonstrated hands-on experience as an AI/ML Product Manager, Data Science Manager, or Technical Architect in client-facing capacities. This involves directly building, implementing, and advising on complex AI solutions, consistently acting as the trusted technical authority for strategic clients.

Bonus Points (you will thrive if you have)

• Founder’s Energy: Bias for action, thrive in ambiguity, relentless focus on outcomes.
• Low-Code/No-Code Fluency: Experience with AI integrations via Power Platform or similar.
• AI Copilots & Extensions: Built plugins, copilots, or agentic automation frameworks.
• Thought Leadership DNA: Industry content creation, technical blogs, public speaking.
• Ethical Compass: Strong commitment to responsible AI practices.
• Engineer at Heart: Background in product development or engineering before moving into architecture.

About The Role

G2 is looking for a data-driven Off-Page SEO Outreach Specialist who thrives at the intersection of content distribution, authority building, and growth marketing. You’ll play a key role in scaling our organic visibility through strategic backlink acquisition, AI visibility optimisation, and digital PR initiatives. All tailored for a B2B SaaS audience.

You’ll collaborate closely with our content, partnerships, and growth teams to amplify reach, strengthen domain authority, and expand brand presence across high-authority web and AI surfaces.

In This Role, You Will: 

Responsibility Area: Organic Backlink Strategy & Execution

• Develop and run scalable backlink strategies to strengthen domain authority and content visibility.
• Identify and pursue high-quality link-building opportunities through cold outreach, guest posts, HARO, and industry collaborations.
• Monitor and analyze backlink profiles to ensure Backlink quality and relevance.
• Collaborate with content strategists to align SEO efforts with AI-driven content distribution trends.

Responsibility Area: Content Distribution & Digital PR

• Lead digital PR campaigns to earn mentions, features, and citations from top-tier industry publications and SaaS media.
• Build relationships with journalists and influencers to position the brand as a thought leader in its category.
• Develop new content distribution strategies that attract natural backlinks and brand mentions.

Responsibility Area: User Generated Content (UGC) & Community Growth

• Drive authentic engagement and brand storytelling on Reddit, Quora, and other UGC/community platforms.
• Identify trending discussions and contribute meaningfully to build brand presence and trust.
• Collaborate with content and social teams to activate community-led growth loops that feed into SEO and brand visibility.
• Track sentiment, discussions, and share of voice across community platforms to inform content and partnership opportunities.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

•  2+ years of Off-page SEO experience
• Experience with cold outreach campaigns
• Experience with Off-page SEO in the SaaS industry
• Strong verbal and written communication skills
• Strong organizational skills
• Self-motivated and works with a sense of urgency
• Tool skills: Ahrefs, Semrush, Hunter.io, Pitchbox, G-Suite.
• Network of relationships within the SaaS space 

● Handle calls on leads generated for skin related services on our digital platforms. ● The initial call will be primarily a sales pitch followed by issue resolutions and query handling. ● Describe the services and USPs of the same and try to generate maximum conversions. Continuous follow ups with Potential clients ● Handle skin specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required. ● Tabulate and record responses from all channels on excel. Generate relevant reports from the same. ● Schedule appointments for clients and coordinate with the required therapist who shall visit the client ● Analyze quality of calls and strive for improvement.

Job description

The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and be able to monitor the company's social media presence.

Key Skills

• Keyword research
• On-page keyword targeting
• Knowledge of WordPress
• SEMrush, keyword tool.io, ahref’s
• Google analytics
• Google webmaster
• Generating Sitemap of website
• Indexing the website on various search engines
• Microsoft Excel
• Yoast SEO
• Advanced Link building skills required ( Guest Blogging, Skyscraper Technique, relationship-based Link Building, Broken Link Building.)
• Good in writing and editing contents

Roles & Responsibilities

• On-page SEO optimization
• Off-page SEO (Link Building Backlinks)
• Social media marketing
• Checking & removing Duplicate content
• Formatting of content for better ranking
• Email marketing
• Running Facebook ads
• Running Google PPC, Display & remarking campaigns

Qualifications

• Excellent understanding of digital marketing concepts
• Experience with business to customer social media and content generation
• Strong creative and analytical skills

1. Design and develop features using Java, Spring, and Hibernate
2. Ability to design database schema, develop views and stored procedures
3. Maintain existing software systems by identifying and

Correcting software defects.

1. Review and analyse business requirements and provide technical software defects.

Key Skills:

1. Good understanding of algorithms, data structures & design patterns
2. Thorough understanding of core Java, Spring framework
3. Experience with Spring Boot to bootstrap applications
4. Good understanding and working experience with RESTful web services
5. Knowledge of modern authorization mechanisms, such as JSON Web Token and OAuth2 - Familiarity with code versioning tools such as Git, etc.
6. Self-starter who can think outside of the box, and come up with a solution to resolve and mitigate complex problems
7. Experience working in an Agile development environment using methodologies like Scrum and tools like JIRA, Confluence, etc Experience.Comfortable with MYSQL,Mongodb

Role & Responsibilities:

1. Design and develop features using Java, Spring, and Hibernate
2. Ability to design database schema, develop views and stored procedures
3. Maintain existing software systems by identifying and correcting software defects
4. Review and analyze business requirements and provide technical feasibility and estimates
5. 2-4 years of work experience developing Java-based backend applications. Around 1 year of work experience e using Spring Boot, Spring Cloud and Microservices.