
Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.

About Monarch Tractors India
About
The Monarch Mission
"It is difficult to go green, when you are in the red."™
Monarch Tractor is a mission driven company that is committed to elevating farming practices to enable clean, efficient, and economically viable solutions for today’s farmers and the generations of farmers to come.
We are collaborative partners with a farmer first approach to innovation.
✔️100% Electric
✔️Driver Optional
✔️Data-Driven
Similar jobs
Project Manager – Team Lead (Appian System Analyst)
About the position:-
The Manager will be working in Intelligent Automation domain in a techno functional role and develop proprietary solutions on Appian BPM, IBM BPM, Java and RPA platforms. This Position will be required to work extensively with Audit business Teams for developing solutions using Appian BPM, Java and RPA platforms. Candidate should be able to work as an individual contributor as well as in leading the team on various technology aspect from programming and development point of view.
Broadly, the key responsibilities are:
- Design, Development, Architecture, Implementation and Support on end to end Business applications with Appian BPM platform.
- Adept to leading technologies preferably in BPM and RPA Domain.
- Collaborating with Business teams for process discussions and working closely with IT team for infrastructure and deployment.
Roles and responsibilities:
The Manager will be predominantly responsible to:
- Extensively involve at all phase of Technical planning & requirements gathering.
- Work with business and technology teams to analyze and assess automation feasibility.
- Manage Projects end-to-end using relevant development framework either SDLC or Agile.
- Lead team of Appian developers and making sure development is moving
- Ensure quality of development by closely working with developers and testing team..
- Work closely with IT technology and infrastructure team.
- Able to support and drive change management of existing processes as per new requirements using a structured change control process.
- Work with project leads on technology platform related issues and provide plausible suggestion for improvements.
- Ensure the work is performed with high quality and completed within agreed turnaround time.
- Strong experience in Developing Web services and exposure to Enterprise application integration.
- Timely raise any issues identified to the Managers so that the quality and turnaround time are not impacted
- Plan and organize the work in such a way that the Quality and efficiency are not impacted on the deliverables
- Lead / participate in firm's strategic initiatives and corporate social responsibility programs
Essential skills:-
Education and Experience Requirements:
- B.E or B. Tech with IT/Computer Science/ related specialization.
- 10+ year of post qualification experience last 5 years need to be on Appian.
- Strong knowledge on BPM and having worked on any other BPM product is definite plus.
- Strong knowledge of Appian BPM and IBM BPM.
- Good knowledge on Software applications, SQL, Python, JAVA/J2EE programming and C++
- Good understanding on BPM Fundamentals, Architecture Components, Technical Features as design feature, configuration in Appian etc.
- Well versed with AGILE and SDLC based development approach.
- Expertise on Process Design documents & Technical Design documents



Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.
The Role
As a Technical Leas Full Stack Engineer at Sprinto, you will play a pivotal role in our dynamic and collaborative team. You are not just a coder; you are a problem solver and a versatile programmer who thrives in a cross-functional environment. The role requires hands-on experience and a willingness to contribute across various aspects of the development process.
Responsibilities
- Utilize your extensive programming experience, with a minimum of eight years in a professional setting, preferably within a small team.
- Demonstrate flexibility by not adhering strictly to a specific programming language, editor, or libraries. Embrace a holistic approach to software development by seamlessly transitioning between frontend, backend, and infrastructure tasks.
- Lead the team in technical guidance and architectural decisions, providing mentorship and direction to other engineers.
- Assume a leadership role during system challenges and contribute to effective problem resolution.
- Apply a discerning eye to identify and address premature over-engineering, ensuring projects progress efficiently. Recognize the long-term consequences of programming choices and navigate trade-offs to optimize solutions.
- Understand that code serves the business/customer problem it aims to solve. Thrive in making informed trade-offs that efficiently address these problems.
- Drive the development of best practices, coding standards, and architectural principles within the team.
- Foster a collaborative and inclusive engineering culture, encouraging continuous learning and professional growth.
Requirements
- A minimum of eight years of professional programming experience, preferably within a small team environment.
- Proven ability to work across boundaries, be it frontend, backend, or infrastructure. Avoid pigeon-holing and embrace a holistic approach to software engineering.
- Recognized by peers for technical expertise and leadership in making architectural decisions. Being the go-to person in challenging situations within your current team.
- Ability to identify premature over-engineering and foresee long-term consequences of programming choices. Make informed decisions to optimize project timelines and outcomes.
- Understanding that code is a tool in the service of solving business/customer problems. A willingness to make trade-offs that efficiently address these issues.
- While not mandatory, familiarity with our tech stack (Node.js, Next.js, React, Relay, Apollo-GraphQL, Postgres, Heroku) is a bonus. Share your insights on the pros and cons of our tech stack in your application.
- Proven experience in leading and mentoring other engineers, fostering a collaborative and productive team environment.
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy

ASP .NET Frontend Developer
GormalOne is a social impact enterprise focused on farmer-centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by the use of advanced technology. Our technology will be highly user-friendly, for the majority of digitally naive farmers. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energized and competent team that works on advanced global technologies such as OCR, facial recognition, and AI-led disease prediction amongst others.
We are looking for a Frontend .NET Developer with relevant experience of 2+ years to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment.
As a Frontend Developer, you will ensure that our platform visitors can easily interact with the page. You should also be a team player with a knack for visual design and utility.
If you are also familiar with Agile methodologies, we’d like to meet you.
Roles & Responsibilities
- Work with development teams and product managers to ideate software solutions.
- Write code for effective integration with APIs.
- Test software to ensure responsiveness and efficiency.
- Troubleshoot, debug and upgrade software.
- Write technical documentation.
- Translating designs and wireframes into high-quality code.
- Accessibility and performance optimisations of websites across devices.
- Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model.
Basic Requirements
- Experience in .Net framework and Web APIs.
- Good knowledge of Design patterns.
- Excellent communication and teamwork skills.
- Great attention to detail.
- Organizational skills.
- An analytical mind.
Preferred Requirements
- Proven experience of minimum 2 years as a .Net Developer (Frontend) or similar role
- HTML, CSS, JavaScript, JQuery, AngularJS/Angular
- Razor, MVC/ASP.Net Core
- Web API integration
- Degree in Computer Science, Statistics, or relevant field.
Kindly note: Salary shall be commensurate with qualifications and experience
Role: CLIENT SERVICING - PERFORMANCE MARKETING
Company Industry: Marketing and Advertising
Experience: 2-5 years
Education: Bachelor’s degree or equivalent
Salary Bracket: - 8L
You will have to develop a thorough understanding of Unigage's clients and drive customer engagement. You will be responsible for streamlining processes for the entire client lifecycle from on-boarding to churn.
RESPONSIBILITIES:
- Responsible for achievement of digital marketing objectives of our clients
- Oversee overall quality of work being delivered on the account
- Demonstrate subject matter understanding of digital marketing, engage in strategic discussions around Performance marketing, Search Engine Marketing, Social, SEO and other channels
- Experience in fronting client relationships directly
- Handling operations and client management
- Briefing the creative team, helping in the creation of a concept.
- Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
- Strategizing and executing campaigns for clients.
- Working with senior management keeping them informed of new developments, service issues and new business opportunities.
- Managing paid social media campaigns
REQUIREMENTS:
- Should be hands-on experience in paid search, display, retargeting, email marketing, social, Conversion Optimization, and other key relevant channels that provide traffic and conversions for clients and to share this with internal teams too.
- Understanding and experience of the key analytical and market intelligence tools like Google Analytics and other sources across multi-channels – including PPC and display platforms is a must.
.
- Should have worked on social media calendar and interactions
- Should have advertising agency experience
About
Prozo:
Prozo is an integrated supply chain company offering
● omni-channel warehousing & fulfilment (asset-light 4PL)
● omni-channel Warehouse Management Software (WMS) and Order management
software (OMS),
● multi-channel distribution on 13+ online platforms; be it horizontal e-commerce platforms
(Amazon, Flipkart, Snapdeal etc.), vertical-specific platforms (Mnytra, Nykaa, 1MG,
Pharmeasy etc) or hyper-local platforms (Big Basket, Grofers, Jiomart etc)
We are a middleware between the brand and offline/online retailers and help small/medium size
brands get a distinctive supply chain and distribution edge. With more than 500,000 sellers
selling on online platforms and brands finding it more and more difficult to establish themselves
on these platforms, Prozo helps these brands become supply chain and distribution-ready on
these platforms by offering them "tech, fulfilment, and distribution" as-a-service.
Through our technology enablement of the supply chain & distribution, we are able to save the
cost of carrying inventory by >10%, add 3-5% to the topline and bring down working capital
significantly.
Brief About Role: Prozo (www.prozo.com) provides ‘e-commerce warehousing and
fulfilment services’ along with ‘supply chain technology solutions’ to brands from various
segments like health care, beauty, books, stationery, toys etc. Prozo is looking to strengthen its
Freight Solutions team to acquire SMEs & Direct-to-consumer (D2C) brands as clients.
Key Responsibility Areas:
● Business Development Planning: Develop a comprehensive business plan strategy to
acquire clients in a time-bound manner.
● Demand Side Business Development: Identify target clients (SMEs and D2C brand)
who are looking for competitive freight solutions. Make a value proposition & convert
them into Prozo customers.
● Supply Side Business Development: Work with logistics/ freight companies and get
competitive quotes for FTL and PTL logistics services
● Deal Closure: You are expected to engage with the client in multiple rounds of
negotiation and drive the deal to closure. Maintaining the high conversation ration of
deals closed/Client in the pipeline will be an important metric in your performance.
● P&L Responsibility: Responsible for complete P&L of PTL and FTL growth business
and Inside & Outbound Sales.
● Technology Savvy: You will be expected to develop a detailed understanding of
technology solutions offered by Prozo related to e-commerce fulfilment and offline
supply chain digitization. You will be expected to bundle the same along with the freight
solutions as per the client’s requirement.
● Strong know-how of Omni-Channel/multi-channel Fulfilment: The candidate should
have a deep understanding of B2B and B2C distribution channels as well as online and
offline distribution channels.
● Team Building: The candidate should be able to build and lead a highly competent
team of middle-level professionals.
● Project execution: Work with operation team for project execution till the operation is
smooth. Work as a bridge between client & operation team.
● Bill Submission & Payment Follow-up: The candidate should be able to maintain 2 major points.
○ Bill submission to client on time every month - follow-up with the concerned team.
○ Follow up with the client for the timely manner payment to the company.
Industry Experience:
● Minimum 03 years of experience in freight-business i.e., PTL and FTL business
● Solution designing expertise and prowess with excel
● Expertise in handling Logistics, sales and business development activities
● Ability to establish meaningful business relations with clients.
● If you have already experienced startups, it will be an added advantage to your candidature.
● Ex-founders of the supply chain companies would make a great fit for this role!
Role: Manager/ Assistant Manager-Freight Solutions
Location: Ecotech 12, Greater Noida West, Uttar Pradesh - 201310
Reporting to: Senior Manager /Assistant Vice President - Business Development
Qualification – MBA or Graduate
Job Location – Delhi/NCR
Profile – Business Manager B2C Sales (PTL & FTL)
Interview Process – Virtual



Responsibilities
- Design and build applications for the iOS platform
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with a team to define, design, and ship new features
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
Skills: –
- Proficient with Swift {depending on project requirements}, and Cocoa Touch
- Experience with iOS frameworks such as Core Data, Core Animation, etc.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Knowledge of other web technologies and UI/UX standards
- Understanding of Apple’s design principles and interface guidelines
- Knowledge of low-level C-based libraries is preferred
- Experience with performance and memory tuning with tools {such as Instruments and Shark, depending on project needs}
- Familiarity with cloud message APIs and push notifications
- The knack for benchmarking and optimization
- Proficient understanding of code versioning tools {such as Git, Mercurial or SVN}
- Familiarity with continuous integration
Qualification: –
Education Qualification: B. TECH / BCA / M. TECH / MCA.
Job Description
- Contribute in all phases of the development lifecycle
- Understand/learn the existing applications
- Provide support on IT Applications to customers
- Prepare and produce build release
- Strive for continuous improvement, developing well designed and efficient code
- Keep up with changes in technology and propose solutions
- Ensure defect free deliveries by actively participating in quality assurance
Education & Job Qualification
- Good academic qualifications
- Experience in developing web applications using Java, Spring, Hibernate, DWR, JSP
- Knowledge in Oracle Database concepts
- Sound knowledge in the following is a must
o Hibernate
o Spring
o Oracle & MongoDb
o HTML & CSS
o Javascript
o Jquery
o Angular 4
o Node JS
Knowledge of Japer Reports will be an added advantage - Good communication skills and be a good listener
- Problem solving skills
- Willingness to learn and do all development activities including quality assurance
- Team player

