Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Monarch Tractors India
About
The Monarch Mission
"It is difficult to go green, when you are in the red."™
Monarch Tractor is a mission driven company that is committed to elevating farming practices to enable clean, efficient, and economically viable solutions for today’s farmers and the generations of farmers to come.
We are collaborative partners with a farmer first approach to innovation.
✔️100% Electric
✔️Driver Optional
✔️Data-Driven
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About Us
SSC Control Pvt. Ltd. brings 59 years of experience delivering innovative electrical and automation solutions. Our deep industry knowledge enables us to solve real-world challenges across sectors.
Our Mission:
“Empowering Industries, Transforming Nations with Advanced Automation & Electrification Solutions.”
We help customers achieve operational excellence through cutting-edge products and services in industrial automation, energy management, supply chain optimization, and electrical systems.
We’re looking for driven and passionate Sales Engineers to join our growing team!
As a Sales Engineer, you’ll play a key role in expanding our market presence, providing technical solutions, and nurturing strong client relationships.
🔍 Position Details:
Role: Sales Engineer / Sr. Sales Engineer
Experience: 1–10 years
Education: BE/ME in Electrical Engineering
Salary Range: ₹25,000 – ₹60,000/month (based on experience & expertise)
Location: Vadodara, Ahmedabad, Rajkot
✅ Key Requirements:
Experience in industrial sales – preferably OEM or project sales in machine building
Strong technical acumen and excellent communication skills
📩 How to Apply:
If you're excited about combining technology with sales to drive innovation, we’d love to hear from you!
Please send your resume and a short introduction to:
- Minimum 4 yrs. of experience in Requirement Elicitation, Data Management and Data cleansing experience.
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Ability to communicate clearly and effectively with both technology/development
- Must be proficient in MS office (Word, Excel, Visio, and PowerPoint)
- Ability to create and present executive level dashboards and status reports to Senior Leadership and cross-functional stakeholders
Responsibilities
- Understand customers’ business needs and devise appropriate solutions using Sainapse.
- Document the requirements along with DFD and Swimlane diagrams.
- In depth analysis of the Past Data and perform Data Labeling.
- Finding out the Outliers in the data and extreme cases.
- Prepare the data for training of the Machine Learning model.
Interested people Fill Form: https://forms.gle/vueTYZgrujGnrNEM8
Salary : 7k base + 3k bonus
🚀 *Join Our Team: Full-Time Copywriter Experience*
*Company: MemoNeet*
MemoNeet, a leading Edtech Startup with over *900K+ downloads* for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology. We're seeking a talented and passionate *Copywriter* to join our core team. If you have a strong foundation in *content writing* and are proficient in *writing*, we'd love to hear from you!
*Role and Responsibilities:*
- Tone and Audience: Balancing writing style for different content types and audience segments.
- Volume vs. Quality: Maintaining high-quality standards while meeting content quantity demands.
- SEO vs. Creativity: Incorporating SEO keywords while preserving creative expression.
- Educational Accuracy vs. Marketing Messaging: Ensuring educational accuracy while aligning with marketing goals.
- Cross-Functional Collaboration: Managing feedback and communication across multiple departments.
- Compliance and Creativity Balance: Adhering to legal requirements while delivering engaging content.
- Technology Adaptation: Keeping up with evolving digital tools and platforms for content creation.
*Qualifications:*
- Bachelor's or undergraduate degree in English, Journalism, Marketing, or related field.
- Proven experience as a copywriter in an advertising agency or similar fast-paced environment.
- Exceptional writing skills with a keen eye for detail and grammar.
- Strong conceptual thinking and creative problem-solving abilities.
*Interview Process:*
1. *Preliminary Interview (F2F)*: Get to know our team and discuss your experience.
2. *Writing round*: Showcase your skills through a writing challenge.
3. *Final Interview (F2F)*: Dive deeper into your Creative abilities and alignment with our vision.
*Perks and Benefits:*
- *Stipend Analysis: Initial 3 months with a Base pay of ** 7k/month* + performance-based bonus upto to 3K/month*
- *Mentorship*: Learn from our startup journey, failures, and successes.
- *Co-Founding Opportunity: Earn company shares (up to **5%*) as a dedicated team member.
- *Remote Work*: Enjoy flexibility while contributing to our mission.
- *Additional Perks*: OTT platform subscriptions, course reimbursements, meal pass, festive gifts, and travel allowance.
*Note*: We're looking for committed individuals who treat our company as their own. If you're ready for a long-term journey and want to make a meaningful impact, apply now!
Ready to take the next step in your professional journey? Join the 1Point1 family and nurture your future with us. From personal development to career growth, we provide the soil for your success! Let’s grow together and make every day a new opportunity to blossom.
iOS App Development
Objective C
SwiftAbout us:
Do Your Thng (DYT) is a creator community platform with an overarching vision to democratise influence and build a thriving creator community. We offer two solutions. An app for creators that helps them make a living out of content creation. And a self-serve web desk module for marketers to execute influencer campaigns in a quick, frictionless, targeted, and economically attractive manner.
- 2-4years of experience as an iOS developer.
- Must have Working Experience in a product based organization at least 18 months.
- Good Communication skills must.
- Understanding the project requirement intuitively and providing proper time estimation.-Always read for troubleshooting in all important projects. ● Experience in accessing data as JSON/XML using REST API.
- Candidate should have good knowledge of iOS, Swift, xCode and Git. ● Ability to build complex iOS standalone client applications & user interfaces, design & implementation.
- Experience with iOS Frameworks such as UIKit, Auto-layout using storyboards, etc. ● Knowledge of Apple's design principals, application interface guidelines, and experience with
- AutoLayout.
- Good communication skills with the ability to work in a highly-collaborative, agile team
- Strong analytical and problem-solving skills
- Flexibility to learn, and work with new technologies
Job Title: QA Associate
Job Description:
- Responsible for Implementing, controlling and monitoring quality management system documentation (ISO 27001) and data privacy (SOC2).
- Coordinate improvement in the system through output from audit, management review, and responsible to close NC’s during audits.
- Knowledge of SAMD (Software as Medical Device) SaaS product, processes and procedures.
3-5 years of relevant experience in Medical Devices Industry.
Area of Expertise:
- To generate, implement and maintain internal quality procedures and systems to comply with ISO 27001, SOC2 standards
- Maintaining and updating various documents like internal docs log, external log, , Obsolete docs log, DCN, ECN, CAPA, SQA/IQA log, product complaint, equipment log
- Maintaining Engineering documents like part specs, Bill of materials, Drawings, Design review documents etc
- Co-ordinate and conduct periodic internal audits of various functional groups of an organization and drive compliance to QMS.
- Manage all documentation related to internal and external audit.
- Manage all the documents related to supplier qualification and coordinate Supplier’s audit and maintain the supplier file.
- Experience in Handling of CAPA (Corrective & Preventive Actions) & Product Complaints
- Co-ordination of Management Review Meetings & its action items implementation
Experience Required:
- 3-5 years of relevant experience in Medical Devices Industry.
- Educational Qualification – Diploma/Engineering graduate, preferably Computer Science or related.
- Ability to read and understand standard requirements independently.
- Good teamwork, communication and interpersonal skills. A demonstrated commitment to company values
- Good understanding of design control, and post marketing processes
- Knowledge of FDA / EU / Indian & other national regulations is an added advantage.
- Working knowledge of an e-QMS is an added advantage.
Java
Javascript
React.js
Angular (2+)
AngularJS (1.x)problems into innovative technology solutions by creating and owning the technical vision of the
project and ensuring that the vision is achieved with a high level of quality. They are also
responsible for mentoring and coaching people and providing technology- related thought
leadership, including supporting sales activities.
The Java Platform Specialist will be responsible defining the application architecture with the
architect, owning and managing multiple tracks of work, validating designs, supporting
estimations, adhering to project development processes and best practices around agile project
management and delivery, implementing parts of the system architecture using best practices,
working with clients and stakeholders to understand the requirements and how they will be
implemented and managing team members. This will include designing technical solutions,
coding solutions, performing unit testing, conducting code reviews and design reviews, learning
new technologies, and becoming an expert in many parts of the system.
Do you have the following?
• Designed technical solutions based on the business requirements and the existing
architecture of a large and complex system
• Worked with the project manager in the estimation effort for projects and work to
identify and manage risk
• Conducted hands on development activities using Agile methodology for Java based
service oriented large and complex system
• Developed conceptual and technical design including use of Microservices Architecture
• Conducted Java application development/coding activities including design and code
reviews
• Documented technical design as well as other technical documents based on project’s
compliance requirements.
• Participated in and encourage interactive discussion during technical design and code
reviews
• Mentored junior team members
• Ensured adherence to continuous improvement practices as required meeting quality /
time to market imperatives
NodeJS (Node.js)
MongoDBAngular (2+)Looking for a highly skilled MEAN Full-Stack Developer who is comfortable with both front and back end programming.
1+ years in MEAN ( MongoDB, ExpressJS, Angular, NodeJS ) full-stack development.
Responsibilities and Duties
- Design client-side and server-side architecture.
- Design, Develop, and manage well-functioning databases and applications.
- Designing and developing user interactions on web pages.
- Designing and developing APIs.
Required Experience, Skills and Qualifications
- Working experience in MEAN backend (MongoDB, ExpressJS, NodeJS) with very strong JavaScript.
- Thorough Understanding of Angular 8 / 9
- Hands-on experience with JavaScript Development on both client and server-side
- Knowledge on HTML5, CSS3, Bootstrapping, XML and other NoSQL databases like DynamoDB ( Preferred Skill of DynamoDB )
- knowledge on RDBMS like MySQL, SQL Server, etc.
- Distributed Technology Web Services (SOAP, RESTFUL)
- Strong experience in API development & integration, Database Design, third party libraries
- AWS Cloud framework (Serverless) and technologies experience.
- Familiarity with CI/CD for deploying the code.
- Familiarity with code versioning tools such as git along with knowledge about branching, code merging, and code review strategies.
Experience:
- NodeJS: 1 years (Required)
- MongoDB: 1 years (Required)
- Total Work: 1 years (Required)
- Angular ( 7 / 8 / 9 ) : 2 years (Required)
Job Type: Full-time
Javascript
PHP
HTML/CSSEducational - BE/BT
Languages : Core PHP, HTML, JavaScript, JQueryDatabase : MySql.
Job Location : Mumbai
Responsibilities :
- Strong knowledge of Core PHP and web architecture
- Understanding of PHP design patterns
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object oriented PHP programming
- Understanding accessibility and security compliance of Web applications
- Strong knowledge of the common PHP or web server exploits and their solutions
- Understanding fundamental design principles behind a scalable application
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Familiarity with limitations of PHP as a platform and its workarounds
- Creating database schemas that represent and support business processes and optimisation of SQL queries
- Proficient with MongoDB databases and its query languages
- Proficient understanding of code versioning tools, such as Git
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon