
Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.
Responsibilities:
- Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
- Set performance goals for the team and ensure that they are met or exceeded.
- Define and implement a scalable support model to accommodate growth and changing customer needs.
- Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
- Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
- Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
- Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
- Train and coach agents on effective communication and problem-solving techniques to improve their performance.
- Build and maintain strong relationships with customers to ensure loyalty and retention.
- Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
- Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.
Qualifications:
- Bachelor's degree in business, management, or a related field.
- Minimum of 5 years of experience in customer support or related fields.
- Experience building and managing a team of agents in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
- Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of Agriculture Products and Farming is a plus.
- Knowledge of the Monarch product line or similar technical field is a plus.
- Flexibility to work in different time zones.

About Monarch Tractors India
About
The Monarch Mission
"It is difficult to go green, when you are in the red."™
Monarch Tractor is a mission driven company that is committed to elevating farming practices to enable clean, efficient, and economically viable solutions for today’s farmers and the generations of farmers to come.
We are collaborative partners with a farmer first approach to innovation.
✔️100% Electric
✔️Driver Optional
✔️Data-Driven
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Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.
Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.
We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.
Role Overview:
We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform.
The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.
Roles & Responsibilities:
- Ensuring a smooth customer on-boarding
- Championing product adoption
- Maintaining high NPS
- Ensuring renewals of the accounts assigned to you
- Understanding customer requirements and translating them into deliverables.
- You will be attending to customer emails and phone calls on a daily basis
- You will be looking after stakeholder management between various teams and customers.
- Experience working with brand image and promoting value through customer experience
- Building a rapport with the customers
- You will be up-selling and cross-selling complementary Astra products
- You will be ensuring timely delivery by communicating across teams
- Diligently maintain customer success platform
Requirements for this role:
- 1-3 years of experience in customer success
- Excellent written and verbal communication skills
- Technical knowledge required to work in a cyber security organization’s customer-facing role
- Ability to build rapport with the stakeholders
- Willingness to work in a remote setup
Benefits of joining the Astra Squad:
- Embrace the cosy remote work lifestyle.
- Feel the startup adrenaline pumping through your veins.
- Revel in our open, growth-centric ambiance; it's like a digital playground.
- Dive deep into the captivating world of cybersecurity.
- And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.



Platform they will work on: Building multiple tech offerings for the customers.
Job Description: Should be someone who has done iOS mobile development with React Native. Should have a startup mindset and be able to build for scale. The ideal candidate would be someone with Founding Engg etc. experience.
YoE: 4-6 years


Experice:5-6 Years
Notice: Immediate-20 Days(Max)
MUST HAVE SKILLS
1. Minimum 5+ years of experience in C#, .Net Core, Web API, MVC, and Entity Framework.
2. Strong object-oriented programming skills.
3. Very good communication skills.
4. Experience with RESTful APIs to connect other backend services.
5. Should have developed more than 2 applications.
6. CI/CD, GIT
7. Experience with performance improvement of applications.
8. Must have experience in Azure cloud (DevOps, AppService, and Azure functions)
Responsibilities
Drive new feature development - from ideation to PoC to testing to scalable production deployments
Writing reusable, testable, and efficient code
Implementing highly scalable, secure, robust, and fault-tolerant systems
Working on continuously improving tools and systems Required Skills
Knowledge of relational databases (MySQL, Postgres) and NoSQL
Demonstrable experience with microservices (design, deployment, monitoring, etc.)
Strong proponent for best practices and code quality
Experience in architecting & building real-time, large scale software applications.
Excellent command over Data Structures and Algorithm Proficiency in implementation of algorithms and use of advanced data structures to solve problems in computing.
Bring software engineering and product delivery experience, with a strong background in algorithms.
Understanding fundamental design principles behind a scalable application.
Good communication skills
Strong Problem solving and analytical skills
Experience in Fintech Industry is a plus
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It is India's largest Corporate Employee Benefits Platform. Founded by alumni of UCLA, Amazon, and Microsoft. Our major verticals are Corporate Perks, Rewards & Recognition, and financial solutions. We are currently partnered with more than 250+ corporates, including Concentrix, RBS, Fidelity, Walmart, Amazon, etc., whose employees are offered exclusive privileges through our 10,000+ brand partners across categories It is leading the employee benefits market in India which pegged at $2 billion and growing.


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Experience in Responsive Web, Automation, CI/CD, Github, Microservices, Postgres (or any other RDBMS)
Experience in AWS (SQS, SNS, Cognito)
Implementing Observability/Monitoring.
Strong experience in REST APIs

Salesforce Commerce Cloud (SFCC / Demandware) platform.
• Overall 8+ years of Software development experience including a Minimum 3-4
years of real-world experience developing, deploying, scaling, and maintaining SFCC
based web apps
• Knowledge in cloud-based services and/or service-oriented architectures
• Productive in contemporary JavaScript development environments. Qualified
candidates have real-world experience in the development life cycles of complex single
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React, NodeJS.
Job description- Information Security(Financial)
Roles and Responsibilities
HTC Global Security Delivery Centre will provide a professional opportunity to work in a dynamic environment where you will have the ability to develop process and Cyber security based skills
Work profile of individual
- As part of the companyC Global cyber security consulting team, individual’s primary role would be to be a part of ISO 27k projects IT audits, ITGC audits, SSAE, SOC audits, IT Process Audit, Systems Audit, Gap assessment TPRM, GDPR, Infosec, GRC , ISMS, Cyber Security, SOX ITGC on customer engagements
- Will address all aspects of security like physical, logical, data, access etc and review Information Security policy and suggest / recommend necessary changes to the same on customer engagements
- Will be an active participant in internal / third party system security reviews and audits on customer engagements.
- Will perform internal audits on all aspects of IT and ensure compliance with the prescribed security norms on customer engagements and will be responsible for tracking the open audit findings and closure of the same
- Will be able to manage document tracking and updating - policies, processes, procedures, templates etc.
- Will assist in developing proposals by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
- Will demonstrate ability to clearly and concisely communicate the privacy implications of technology and implementation.
Team work
- Individual would be responsible for contributing to a strong team environment and promoting a positive working relationship with their colleagues.
- Individual would predominately work with off-shore engagement teams and relevant HTC Territory teams on presale and cyber security delivery.
- Communication, written and verbal, with these teams would be expected.
- Team members would be required to apply learning from trainings and on the job experience to work requests and support continuous process improvement.
- Team members would be required to handle multiple tasks at the same time.
- Detailed focus when performing work and good project management skills when managing workload and maintaining timelines will be necessary.
Desired Candidate Profile
- Bachelors
- Certifications (ISO 27001/ ISO 31000/ or equivalent and other relevant qualification/certification
- Experience : 3-5 years
Knowledge Required:
- Strong knowledge of information security concepts, risk and controls concepts. Strong understanding of security principals: audit, policies, guidelines, and compliance.
- Understanding of infrastructure (data centre, network end user computing) security / cloud security / managed security services / security operations centre / compliance risk management and ITGC controls
- Sound knowledge of Internal financial Controls and Compliance. Must be able to recommend controls around people, process, and technology.
- Sound knowledge of General Leger / Balance Sheet / Journal Entry / Budgeting / Financial fraud
- Sound knowledge on business controls and process controls. Good experience with control assessment, check the effectiveness of the implemented controls and recommend mitigation / improvements.
- Experience with the Microsoft Office suite of products (i.e. Word, Excel, PowerPoint, Visio, etc.),
- Strong verbal and written communication skills Knowledge / experience in fields of ITGC audits, Internal Audit, External Audit / Statutory Audit projects
- Candidates should exhibit good client service skill collateral's with a strong focus on building relationships.
Additional Responsibilities:
- Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
- Good knowledge on software configuration management systems and license Management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Understanding of the financial processes for various types of projects and the various pricing models available
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
- Client Interfacing skills
- Project and Team management
Responsibilities:
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Works as part of a team to continually refresh and enhance our users’ web experiences using an Agile Development Methodology.
-
Build and ship features with an understanding of Javascript, CSS and HTML best practices.
-
Coordinate with back-end engineers to provide a cohesive experience.
Must-Have:
-
2+ years of extensive exposure in developing web applications using the latest front-end technologies
-
Expertise in the following area:
-
HTML5, CSS3, JavaScript and JS frameworks, such as jQuery,
-
Responsive & Adaptive web design
-
CSS frameworks like SASS/LESS
-
Able to work both independently and in a team environment.
-
Adequate knowledge of Version Control Systems like Git
Mandatory Skills to have:
-
Drupal Must-Have:
-
Prior hands-on experience with Drupal Projects.
Job title: Sr. Customer Success Manager |
Work Location: Mumbai/Remote |
Division/Department: Customer Success Onboarding |
Reports to: Lead CSM |
Essential Duties and Responsibilities:
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Education and/or Work Experience Requirements:
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