Sanglob Business Services Private Limited

Position: BMC Remedy ITSM Developer

Location: Pune

Experience: 5–10 Years

Notice Period: 0-15 Days

We are looking for an experienced BMC Remedy ITSM Developer to join our team and contribute to the development, enhancement, and support of enterprise ITSM solutions.

The ideal candidate should have strong hands-on experience in BMC Remedy development, workflow customization, integrations, and troubleshooting within large-scale enterprise environments.

Key Responsibilities:

• Design, develop, and support BMC Remedy applications and workflows.

• Work on product enhancements, customizations, and bug fixes from design to deployment.

• Analyze business requirements and translate them into technical solutions.

• Develop and maintain Remedy forms, filters, escalations, active links, and workflows.

• Troubleshoot and resolve application issues across multiple environments.

• Develop and support integrations using REST and SOAP web services.

• Collaborate with architects, product teams, and cross-functional stakeholders.

• Participate in testing, deployment, and production support activities.

• Ensure solution quality, performance, and scalability.

Required Skills:

• 5–10 years of experience in BMC Remedy Development.

• Strong expertise in Remedy AR System and Workflow Development.

• Good understanding of BMC Remedy ITSM Suite.

• Experience with Incident, Change, Problem, and Service Request Management modules.

• Hands-on experience with integrations using REST and SOAP APIs.

• Knowledge of JavaScript and web service development.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and stakeholder interaction skills.

Preferred Skills:

• Experience with BMC Helix Platform.

• Exposure to Smart IT and Digital Workplace (DWP).

• Experience supporting enterprise-scale ITSM environments.

If you are passionate about BMC technologies and enjoy solving complex business and technical challenges, we would love to hear from you.

Position: BMC Helix Consultant (ITSM, DWP & Discovery)

Experience: 5–8 Years

Location: PAN India

Notice Period: 0-15 days

We are looking for an experienced BMC Helix Consultant with strong expertise in Helix ITSM, Digital Workplace (DWP), Discovery, CMDB, and platform integrations.

The ideal candidate should have hands-on experience in troubleshooting complex platform issues, implementing integrations, optimizing service catalog workflows, and supporting enterprise ITSM environments.

Key Responsibilities:

• Configure, customize, and support BMC Helix ITSM solutions.

• Build and optimize Digital Workplace (DWP) service catalog items and workflows.

• Troubleshoot and resolve complex issues related to performance, integrations, CMDB, and Discovery.

• Design and support integrations using REST APIs and web services.

• Work with CMDB normalization and reconciliation processes.

• Support Discovery integrations and ensure accurate CI data synchronization.

• Develop automated approval workflows and service fulfillment processes.

• Participate in platform upgrades, patching, testing, and production readiness activities.

• Collaborate with cross-functional teams and stakeholders to deliver business requirements.

Required Skills:

• 5–8 years of experience in BMC Helix / Remedy platform.

• Strong experience in Helix ITSM modules.

• Hands-on experience with Digital Workplace (DWP).

• Experience with BMC Discovery and CMDB.

• Knowledge of REST APIs and third-party integrations.

• Understanding of Incident, Change, Problem, and Service Request Management.

• Strong troubleshooting and root cause analysis skills.

• Excellent communication and stakeholder management skills.

Preferred Skills:

• Smart IT exposure.

• Identity management or SSO integrations.

• Experience supporting enterprise-scale ITSM environments.

If you are passionate about BMC technologies and looking to work on large-scale enterprise ITSM initiatives, we would love to connect with you.

Job Title: BMC Helix ITSM / Remedy Developer

Experience: 5 – 10 Years

Location: Pune / Bangalore (Onsite)

Employment Type: Full-time

Notice Period: Immediate joiners / 0–15 days preferred

Skills:

BMC Helix ITSM, Remedy AR System, Smart IT, Digital Workplace, ITSM Modules, CMDB, Incident Management, Change Management, JavaScript, Workflow Customization, Integrations, REST APIs

Job Description:

Sanglob Business Services is hiring an experienced BMC Helix / Remedy Developers for immediate openings.

Key Responsibilities:

• Develop and customize BMC Helix ITSM applications
• Work on Incident, Change, Problem & Service Request Management modules
• Build workflows, filters, escalations and forms in Remedy AR System
• Integrate Helix with external applications/APIs
• Support Smart IT / Digital Workplace implementations
• Troubleshoot production issues and optimize existing workflows
• Collaborate with business and technical teams

Requirements:

• 5+ years in BMC Remedy / Helix
• Strong hands-on with ITSM modules
• Experience with AR System development/customization
• Good knowledge of integrations and APIs
• Good communication skills

Good to Have:

• Helix Digital Workplace
• CMDB / Discovery exposure
• ITIL knowledge

Apply:

Interested candidates can apply on Cutshort or share profiles directly.

Immediate joiners preferred. Referrals welcome.