customer Relation management

Job Summary:

We are looking for a highly experienced Senior Full Stack Developer / Technical Lead with strong expertise in .NET technologies and React. The ideal candidate should be comfortable handling multiple projects simultaneously, possess excellent communication skills, and be capable of leading and mentoring a team while delivering scalable, high-quality solutions.

Key Responsibilities:

·       Design, develop, and maintain scalable web applications using .NET (C#, ASP.NET Core, Web API) and React

·       Lead end-to-end project execution across multiple parallel projects

·       Handle project switching efficiently with minimal ramp-up time

·       Participate in architecture, design, and technical decision-making

·       Manage, mentor, and guide a team of developers

·       Conduct code reviews, ensure best practices, and maintain coding standards

·       Collaborate with Product Owners, QA, UI/UX, and Stakeholders

·       Ensure performance optimization, security, and application stability

·       Take ownership of delivery timelines and technical quality

·       Support production issues and provide root cause analysis

Required Technical Skills:

·       Strong hands-on experience in:

o  C#, ASP.NET, ASP.NET Core, Web API

o  React.js, Redux / Context API

o  HTML, CSS, JavaScript, TypeScript

·       Experience with RESTful APIs, Microservices (preferred)

·       Database expertise: SQL Server (mandatory), NoSQL (added advantage)

·       Experience with Entity Framework / Dapper

·       Familiarity with Azure / AWS (preferred)

·       Knowledge of CI/CD pipelines, Git, DevOps practices

·       Understanding of Agile / Scrum methodologies

Leadership & Soft Skills:

·       Excellent verbal and written communication skills

·       Proven experience in team handling and mentoring

·       Strong problem-solving and decision-making abilities

·       Ability to manage multiple stakeholders and priorities

·       Ownership mindset and accountability-driven approach

Nice to Have:

·       Experience working in product-based or fast-paced service environments

·       Exposure to high-availability and scalable systems

·       Client-facing experience

Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. 

Accountabilities

• Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
• Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
• Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Full Stack Developer where you'll take part in the transformation of our digital ecosystem in the Mortgages domain, promoting innovation and excellence. You'll harness cutting edge technology to revolutionise our digital offerings, ensuring unparalleled customer experience.

To be successful as a Full Stack Developer you should have:

• Extensive hands-on experience in Java (JDK 17+), Spring Boot, Spring MVC, and building highly scalable, secure backend systems for financial applications.
• Strong expertise in RESTful API design, microservices architecture, and service-to-service integration in high‑volume transactional environments.
• Proven experience with frontend technologies such as Angular or React Native, along with HTML5, CSS3, and modern JavaScript (ES6+).
• Solid understanding of end‑to‑end full stack development, including frontend–backend integration and asynchronous communication patterns.
• Experience working with relational databases (Oracle, PostgreSQL, SQL Server) and NoSQL databases, with strong focus on data integrity and performance.
• Strong knowledge of security standards and practices including OAuth2, JWT, authentication, authorization, encryption, and secure coding guidelines.
• Experience with cloud platforms (AWS/Azure), containerization (Docker, Kubernetes), and cloud‑native architectures.
• Hands-on experience with CI/CD pipelines, automated testing, build tools (Maven, Gradle), and secure deployments.
• Proficiency with version control systems (Git) and enterprise development workflows.
• Experience leading technical design discussions, conducting code reviews, and mentoring engineers in large delivery teams.

Some other highly valued skills include:

• Strong experience working in regulated environments with strict compliance, audit, and governance requirements.
• Deep understanding of system resiliency, fault tolerance, high availability, and performance optimization.
• Solid knowledge of design patterns, object‑oriented principles, and enterprise architecture best practices.
• Experience with testing frameworks such as JUnit, Mockito, integration, and contract testing.
• Working knowledge of Agile/Scrum methodologies and large‑scale delivery models.
• Ability to collaborate closely with product owners, architects, QA, security, and DevOps teams.
• Strong communication skills for explaining complex technical solutions to business and senior stakeholders.
• Banking domain knowledge such as payments, lending/mortgages, customer onboarding, or core banking systems is a strong advantage.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.

The role is based out of Pune.

Strong Creative Video Production / Content Strategy Leadership Profile

Mandatory (Experience 1) – Must have 2+ YOE in Video Production & video content creation for B2C / Fin-Tech digital platforms.

Mandatory (Experience 2) – Must have extensive hands-on experience in storyboarding, scripting, copywriting, and video production processes (concept to execution).

Mandatory (Core Skill 1) – Must be proficient in AI-driven content creation tools and video production/editing software (Adobe Premiere Pro, Final Cut Pro, After Effects, Photoshop, etc.), along with familiarity in prototyping/automation tools.

Mandatory (Core Skill 2) – Strong expertise in video-led content strategy, project management, digital marketing principles, and performance tracking (CTR, engagement, conversions, SEO best practices).

Mandatory (Portfolio) – Must have a strong portfolio of video content strategy, production, and execution, showcasing work across diverse digital formats (explainer videos, product demos, customer storytelling, social content).

Mandatory (Company) - Social-first Digital Agencies, OR eCommerce / B2C Brands OR New-age internet companies

Mandatory (Total Experience): Must have 5+ years of overall experience in Testing/QA

Mandatory (Experience 1): Must have 2+ years of experience in testing AI/ML models and data-driven applications, across NLP, recommendation engines, fraud detection, and advanced analytics models

Mandatory (Experience 2): Must have expertise in validating AI/ML models for accuracy, bias, explainability, and performance, ensuring decisions are fair, reliable, and transparent

Mandatory (Experience 3): Must have strong experience to design AI/ML test strategies, including boundary testing, adversarial input simulation, and anomaly monitoring to detect manipulation attempts by marketplace users (buyers/sellers)

Mandatory (Tools & Frameworks): Proficiency in AI/ML testing frameworks and tools (like PyTest, TensorFlow Model Analysis, MLflow, Python-based data validation libraries, Jupyter) with the ability to integrate into CI/CD pipelines

Mandatory (Business Awareness): Must understand marketplace misuse scenarios, such as manipulating recommendation algorithms, biasing fraud detection systems, or exploiting gaps in automated scoring

Mandatory (Communication Skills): Must have strong verbal and written communication skills, able to collaborate with data scientists, engineers, and business stakeholders to articulate testing outcomes and issues.

Mandatory (Education):Degree in Engineering, Computer Science, IT, Data Science, or a related discipline (B.E./B.Tech/M.Tech/MCA/MS or equivalent)

Mandatory Location: Candidate must be based within Delhi NCR (100 km radius)

Preferred

Preferred (Certifications): Certifications such as ISTQB AI Testing, TensorFlow, Cloud AI, or equivalent applied AI credentials are an added advantage.

Design, development, testing, installation, integration, maintenance of various airbourne and ground based systems and subsystems. 

Work along with various DRDO units and perform various tasks based on the DRDO guidelines

Liaise with various regulatory bodies such as CEMILAC, DGAQA etc. and achieve various set target processes

Documentation of various interface documents, manuals, maintenance etc.  

Skills And Qualifications 

• 2-3 years of hands-on experience in back-end development with Node.js. ● Knowledge of Node.js frameworks 
• Good understanding of server-side templating languages 
• Understanding of code versioning tools, such as Git ● Have worked in any of the cloud based platform AWS, GCP, Docker, Kubernetes. 

• 3+ years of experience in Financial domain
• 3+ years of Lending experience (Someone who has worked on Lending products or Lending companies or Lending Processes) and financial experience. 
• This is 50% hands-on 50% managerial position with experience in Automation or development.
• Should be Technical PM

Basic Qualification: 

• Programming experience with at least one modern language such as Java, Node.js  
• Experience with NoSQL databases like MongoDB 
• 2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. 
• Bachelor Degree in Computer Science or related field. 
• Computer Science fundamentals in object-oriented design, data structures, 
• algorithm design, problem solving, and complexity analysis. 

Preferred Qualification: 

• Experience building complex applications on distributed systems that have been successfully deployed for a large customer base. 
• Experience with Agile Scrum, having served as a Scrum Master and delivered results. 
• Application of advanced coding techniques, such as dependency injection. 
• Proven experience with: writing design documents, leading code reviews, 
• applying SCM, managing builds and managing releases. 
• Knowledge of important design patterns 
• Applying unit testing / TDD to reduce testing cycles and production support 
• load. 

• 4-15 years experience in Perl Development with a working knowledge of the following web development stack: HTML/XHTML, CSS, JavaScript, Apache/Nginx .
• Extensive experience with OO Perl.
• Proficient with building/managing relational databases.
• Any perl based web frameworks ( Mojolicious, Catalyst, Dancer , CGI Application).