customer Relation management

Company Description

Nirmitee.io is a pioneering tech company based in Pune, revolutionizing the Healthtech and Fintech industries with smarter and faster solutions. Specializing in product engineering and software development, we empower businesses to scale their vision through cutting-edge technology and innovative solutions. Our focus on resilience, innovation, and digital transformation ensures impactful and lasting results for our partners.

Role Description

This is a full-time on-site role for a Business Development Executive at Nirmitee.io in Pune. The Business Development Executive will be responsible for new business development, lead generation, business communication, and account management on a day-to-day basis.

Required:

• Experience: 2-4 years
• IT sales experience for IT products and services
• Handling overseas clients is required.
• Experience in using Upwork and LinkedIn is a must.

Responsibilities:

• Market Research: Conduct market research to identify potential clients and industries for business development opportunities.
• Lead Generation: Generate leads through various channels such as cold calling, email campaigns, Upwork, Linkedin, and networking events.
• Client Engagement: Build and maintain relationships with prospective clients through effective communication and follow-up to understand their needs and requirements.
• Proposal Preparation: Assist in preparing proposals, presentations, and pitches for potential clients, highlighting the company's products or services.
• Sales Support: Provide support to the sales team in identifying opportunities, preparing sales collateral, and coordinating meetings with clients.
• Pipeline Management: Manage and maintain a pipeline of leads and opportunities, tracking progress and updating CRM systems accordingly.
• Continuous Learning: Stay updated on industry trends, market developments, and competitor activities to identify new business opportunities and improve sales strategies.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently and as part of a team.
• Proactive attitude with a drive to achieve targets and goals.

Key Responsibilities:

•Identify, evaluate, and onboard vendors and suppliers for:

oRecruitment services (India and US)

oUS SME sourcing for EdTech and digital projects

oFreelancer talent pools (Instructional Designers, SMEs, Editors, Developers, etc.)

oProject-based outsourcing vendors (domestic and international)

•Manage contract negotiations, rate finalizations, and SLA definitions with sourcing and outsourcing vendors.

•Track vendor performance, quality of submissions, and fulfilment timelines.

•Maintain a live vendor database, contract repository, rate cards, and engagement trackers.

•Ensure compliance with procurement policies, legal documentation, and client-specific requirements.

•Coordinate closely with the US Sourcing Team to align on niche, senior, and freelance talent needs.

•Support pricing discussions, RFP/RFQ processes, and build scalable sourcing pipelines.

•Monitor spend, forecast vendor utilization, and support budget management in collaboration with Finance.

•Present regular vendor performance reports, dashboards, and procurement health metrics to leadership.

Key Skills & Competencies:

•2–6 years of experience in vendor management, procurement, sourcing operations, preferably in staffing, EdTech, BPO/KPO, or digital project outsourcing sectors

•Strong experience in US sourcing and vendor ecosystems (mandatory)

•Solid negotiation, contract management, and vendor relationship-building skills

•Exposure to freelance workforce models, SME staffing, and project outsourcing management

•Excellent communication, coordination, and stakeholder management abilities

•Proficiency in Excel, vendor management platforms, Zoho Recruit, or similar systems

•Strong data orientation—experience in creating and maintaining vendor dashboards and MIS

•Ability to work independently in a fast-paced, hybrid work setup

Qualifications:

•Bachelor’s degree in Business Administration, Supply Chain, HR, or related fields

•Certifications in Vendor Management, Contract Management, or Procurement are an advantag

Strategy Development:

• Develop and implement a comprehensive social media strategy that aligns with our marketing goals.
• Identify target audiences and tailor content to specific platforms and demographics.
• Stay up-to-date on social media trends, best practices, and emerging technologies.

Content Creation and Curation:

• Create engaging and visually appealing content, including text, images, and videos.
• Develop a content calendar and ensure consistent posting across all platforms.
• Curate relevant content from external sources to share with our audience.
• Ensure all content aligns with brand voice and standards.

Community Management:

• Monitor and respond to comments, messages, and mentions across all social media channels.
• Build and foster relationships with our online community.
• Engage with influencers and other relevant accounts.
• Handle online reputation.

Analytics and Reporting:

• Track and analyze social media metrics to measure the effectiveness of campaigns.
• Generate regular reports on social media performance and provide insights for optimization.   
• Use social listening tools to monitor brand mentions and industry trends.

Campaign Management:

• Plan and execute social media campaigns to promote products, services, and events.
• Manage social media advertising budgets and optimize campaigns for maximum ROI.
• Collaborate with marketing and other teams to ensure campaign alignment.

We are seeking a talented and creative UI/UX Designer with strong graphic design skills to join our team.

As a UI/UX Designer, you will play a crucial role in creating intuitive and visually appealing user interfaces for our digital products.

Additionally, you will be responsible for creating eye-catching social media posters and other graphic designs to enhance our brand presence.

Desired Candidate Profile

• A Bachelor’s degree in Engineering, Environmental Science or another related field
• 3–7 years experience in Sales, Marketing, Business Development, Project Development or a relevant field
• Energy Project Development experience is a big plus
• Effective time management skills and the ability to meet deadlines
• A passion for issues around Sustainability, Energy Transition, Climate Action, Distributed & Renewable Energy
• Startup experience desired
• Ability to work in a fast-paced environment