customer Relation management

About the role

Pendo is looking for a Senior Salesforce Developer to join the GTM Systems team, supporting our Revenue organization by leveraging your deep knowledge of Salesforce development to design both standard and creative solutions and lead technical projects. The ideal candidate takes ownership of complex, high-impact initiatives and thrives in a fast-paced environment.

Role responsibilities

• Custom development: Design, develop, and deploy custom Salesforce solutions using Apex (Triggers, Classes, Async Apex), Visualforce, LWC, and Lightning Aura Components.
• Integrations: Build, maintain, and optimize complex integrations between Salesforce and third-party platforms using REST/SOAP APIs.
• Automation & process optimization: Develop solutions that streamline end-to-end business processes using Salesforce Flow, Process Builder, and custom Apex triggers.
• Solution development: Gather requirements from stakeholders, analyze business processes, and architect scalable technical solutions.
• Data management: Ensure data integrity and accuracy across the Salesforce platform; write and optimize SOQL and SOSL queries.
• Performance optimization: Monitor and optimize Salesforce solutions for performance, ensuring adherence to governor limits and platform best practices.
• Technical leadership & code reviews: Serve as subject matter expert and technical mentor for junior and mid-level developers; lead structured code reviews and drive architectural decisions.
• AI tool utilization & Agentforce: Leverage enterprise AI tools to accelerate development; design, configure, and govern Agentforce AI agents.
• Documentation: Create and maintain technical documentation, system architecture diagrams, process flows, and knowledge base articles.
• Collaboration: Partner with Sales Operations, RevOps, Marketing, Finance, and other stakeholders to translate business requirements into technical solutions.

Minimum qualifications

• 7+ years of Salesforce development experience with expert-level proficiency in Apex (Triggers, Classes, Async Apex), LWC, SOQL/SOSL, and Salesforce Flow.
• Strong understanding of the Salesforce data model, security model, and governance including Profiles, Permission Sets, and Sharing Rules.
• Proven experience building and maintaining complex integrations using REST/SOAP APIs.
• Hands-on experience with Sales Cloud and Service Cloud.
• Experience with Salesforce deployment and release management tools including Change Sets, Git, and CI/CD platforms such as Copado or Gearset.
• Demonstrated ability to lead technical projects, conduct code reviews, and mentor other developers.
• Working knowledge of enterprise AI tools (such as Salesforce Einstein, Microsoft Copilot, or similar).
• Bachelor's degree in Computer Science or related field.
• Ability to work from the office at least 3 days per week.

Preferred qualifications

• Salesforce Platform Developer II certification or higher.
• Experience with Agentforce, including AI agent design, prompt configuration, orchestration, and governance.
• Experience with Salesforce CPQ, Revenue Cloud, or related quote-to-cash tools.
• Experience with middleware/integration platforms (Workato, MuleSoft, Boomi, or similar).
• Experience working in an Agile/Scrum development environment.
• Knowledge of SaaS business models and subscription metrics (MRR, ARR, churn, etc.).
• Additional Salesforce certifications (Administrator, Application Architect, System Architect, etc.) are a plus.

Product Operations Analyst

Company:

It's a Trusted Exclusive Singles Club. We are an Applied AI start-up using technology to make online dating/matchmaking more efficient and healthier, given dating app fatigue/burnout is at an all-time high. Our founders are experienced alumni of Google, Zomato, Wharton, and IIT and believe high-performing companies can be created with a culture of respect & empathy. Come work with us in this exciting, fun space to combine a job with doing social good!

Job Description:

In the initial phase, the candidate will play a matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.

As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

●     Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs

●     Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar for excellence

●      Working knowledge of Excel

●     High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions

●      Bachelor's degree in psychology, sociology, or a related field is preferred, but not required. Relevant work experience in client management/customer care of 1-2 years is valued

• Conducting market research to better comprehend prevailing consumer behaviors.
• Reviewing our former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs.
• Conceptualizing marketing campaigns that speak directly to the pain points of existing and prospective clientele.
• Creating well-written copy that is free from mistakes.
• Collaborating with graphic designers to improve the appearance layout of outputs.
• Maintaining a database of customers who have opted to receive our correspondence.
• Distributing emails through the use of automation software.
• Monitoring and reporting on the utility of each campaign.

Who we are

 Incorporated in 2010, Futran Solutions is a specialized provider of digital technology solutions focused on Data Analytics, Cloud, Automation and New Age App Development.

 We believe in simplicity and agility. Our ‘Make it Ez’ framework and accelerators enable our clients to realize business value faster through rapid development, intelligent automation and cloud adoption.

Futran is headquartered in Edison, New Jersey, and has a global delivery center in Hyderabad, India. With a strong belief in ‘Firgun’ philosophy, Futran is a leading supporter of many community services, especially uplifting young, deserving talent.

Specialties

• Futran specializes in digital with 100% of its revenue from digital solutions.
• With a startup culture and product mindset, Futran has always adopted agile and lean way of working
• Futran has a meritocratic, self-reliant, empowering culture that puts talent ahead of everything else, resulting into greater talent retention and productivity

 For more details visit our website: http://www.futransolutions.com/">www.futransolutions.com  

 Go to linkedin:  https://www.linkedin.com/company/futran/">https://www.linkedin.com/company/futran/  

• Development of custom objects, validation rules, workflows
• Development of Lightning components
• Meeting with project managers to determine CRM needs.
• Developing customized solutions within the Salesforce platform.
• Designing, coding, and implementing Salesforce applications.
• Creating timelines and development goals.
• Good experience in developing components by integrating API from external applications
• Good knowledge in SSO/oAuth integration
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Maintaining the security and integrity of the application software.

• 3-12 years Senior level candidate should run department Independently.
• Should have hands on coding experience in Core Java, JSP, Servlets, JQuery, JavaScript, J2ee, Spring, Hibernate, TypeScript,  Angular 2/6/9, HTML, CSS3
• Microservices, CICD, Devops experience would be preferred.
• Release management
• Prepare detailed plan for the release, identify and manage risks
• Estimate time, effort and resources required for assignments
• Organize, delegate, track and coordinate team activities
• Provide visibility to senior leadership through regular updates
• Effective Interaction with Product Management, Domain experts on engineering related issues
• Design and development of subsystems and modules as per specifications
• Ensure team availability and responsiveness to production issues