customer Relation management

Date posted: January 22, 2026

Pay: ₹10,000.00 - ₹15,000.00 per month

Job description:

*Role Overview*

The Support Executive will act as the first point of contact for Jupsoft clients, providing prompt assistance, resolving day-to-day issues, and ensuring a smooth user experience with our ERP, CRM, and LMS products. The role requires excellent communication skills, problem-solving ability, and a strong customer-first approach.

*Key Responsibilities*

1. Handle customer queries via phone, email, chat, or ticketing system.

2. Provide timely solutions for user-level issues such as login, permissions, password resets, and navigation support.

3. Log, track, and close tickets while maintaining SLA compliance.

4. Escalate unresolved or complex issues to higher-level support when needed.

5. Maintain accurate documentation of issues and resolutions.

6. Assist clients in using ERP/CRM/LMS modules effectively.

7. Share product updates, FAQs, and knowledge base content with clients.

8. Contribute feedback on recurring issues to improve product quality and support processes.

*Requirements*

1. Proficiency in English (written and spoken).

2. Willingness for Travelling

3. Strong interpersonal and communication skills.

4. Ability to handle day-to-day client tickets with patience and empathy.

5. Customer-first attitude with focus on satisfaction.

6. Analytical and problem-solving skills.

7. Exposure to School ERP/CRM/LMS is an added advantage.

8. Required Experience- 1 year

Job Type: Full-time

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

1. Proficiency in Python 3.x based web and backend development

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Basic working knowledge of ReactJs

11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

Automobile Background Experience is Mandatory.

Immediate joiners are preferred.

We offer attractive salary packages and lucrative incentives.

We offer a working environment that promotes Learning and Development.

• Utilize established development tools, guidelines and conventions including but not limited to ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET
• Prepare and maintain code for various .Net applications and resolve any defects in systems.
• Prepare test-based applications for various .Net applications
• Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement

• Manage defect tracking system and resolve all issues and prepare update for systems
• Investigate and develop skills in new technologies
• Create technical specifications and test plans
• Monitor everyday activities of system and provide require support

• Required experience in .Net Core 2.2 and above, Web API, EF, AWS or Azure Cloud
• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Snaplogic (both ground and cloud plex ) or Biztalk ( basic administration , simple xlt translations, and Api management ) or any other similar tool
• Update to .net 50 and Microsoft CORE 30 general coding practices
• Visual Studio use for C#
• Shared library through Nugget
• Unit Test / Test driven methods (use of Xunit and MOCK )
• Concepts of “;” service threading, caching, injection, NTier and entity 
• GIT repository (Gitflow branching strategies )
• Azure DevOps pull requests, commitments and Task usage
• SQL artifact writing (sprocs, tables, triggers , indexes, FKs ,and PKs)
• SQL understanding of relational database models

• Should have good problem-solving abilities
• Should be able to troubleshoot issues and determine the cause of a plan’s success or failure
• Should keep up to date with changes in the market and technology that would affect
• Good interpersonal and communication skills
• Comfortable to work as per client requirements/time zones
• Should possess strong team handling experience

Responsibilities Include

You will break down business opportunities and problems into software solutions. You will work closely with the CTO to help product and marketing stakeholders distill the product vision and roadmap, into a technology vision. You will be responsible for the evolution of an already bleeding-edge highly distributed systems at the back-end, and would need to work with front-end architects to come up with the best user experience for the gaming platform. You will be required to make decisions quickly, and work under strict timelines. You would lead technology strategy through analysis of market trends and product requirements. You would help set coding guidelines and help bring the most modern tools to keep engineering processes most efficient.

Requirements

• B.E/MS in Computer Science or equivalent.
• 10+ years or more of progressive software technology experience with at least 3 years in an architectural role.
• Completely hands on with technology and architecture. Start-up experience is a huge plus.
• Ability to quickly prototype and demonstrate technology value adds and educate + drive adoption within the extended technology team
• Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies
• Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership
• Work with engineering leadership to setup and manage processes.
• Track record of thought leadership and out of the box thinking in the technology arena.
• Ability to work efficiently in an entrepreneurial and in a start-up environment
• A Java/Spring/Akka, Javascript or Golang rockstar.
• Deep and hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc.
• Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.
• Building quick PoCs and full-fledged solutions with various AWS managed services would be a big plus.