Customer Success Executive

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

• Core Java: advanced level competency, should have worked on projects with core Java development.

• Linux shell : advanced level competency, work experience with Linux shell scripting, knowledge and experience to use important shell commands

• Rdbms, SQL: advanced level competency, Should have expertise in SQL query language syntax, should be well versed with aggregations, joins of SQL query language.

• Data structures and problem solving: should have ability to use appropriate data structure.

• AWS cloud : Good to have experience with aws serverless toolset along with aws infra

• Data Engineering ecosystem : Good to have experience and knowledge of data engineering, ETL, data warehouse (any toolset)

• Hadoop, HDFS, YARN : Should have introduction to internal working of these toolsets

• HIVE, MapReduce, Spark: Good to have experience developing transformations using hive queries, MapReduce job implementation and Spark Job Implementation. Spark implementation in Scala will be plus point.

• Airflow, Oozie, Sqoop, Zookeeper, Kafka: Good to have knowledge about purpose and working of these technology toolsets. Working experience will be a plus point here.

Overview of the Job:

We are looking for developers who are passionate about working in a highly entrepreneurial setup

developing products for enterprise clients and vendors in the Supply chain finance paradigm.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, develop and build products that deliver the company’s vision and strategy.

Overview of the Function:

The incumbent will work closely with the engineering leads and engineering managers along

with the product team on deploying and testing existing and potential products.

The Product and Engineering team conceptualizes designing, develop and customize

products.

Reporting to:

The incumbent will be working closely with the Engineering Lead.

Best things about the job:

• Working in a highly entrepreneurial setup with a visionary team passionate to help scale new

heights of business success.

• Exposure to exploring limitless possibilities and ideas no matter how impossible they may

seem today.

Your Role:

• Manage design projects across the entire product lifecycle and multiple product launches

• Prioritizing and articulate product and product features, and working cross-functionally with

engineers, product manager and Design Team to bring these products and features to reality

• Hands-on with design and challenges in interfaces

• Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect

attention to detail, and when to make low-fi sketches and prototypes.

• Making things happen execute good ideas that come from team, and make sure that the

whole team is doing its best work.

• Comfortable in working for interface designing

Skill Set:

• Expert Knowledge on Angluar Framework (8 and above)

• Hands On expertise on HTMS , CSS and JS.

Role & Responsibilities

• Understand project specifications and develop work planning schedule for projects.

• Prepare cash flow timeline for various projects.

• Generate Daily, Weekly, Monthly Progress Reports.

• Keep a track of time overrun and cost overrun.

• Keep a track of the project and flag short falls.

• Prepare plan for the Execution team.

• Coordination with site team to ensure smooth running of the project.

• Prepare micro plan.

• Preparation of Site Logistic Plan.

• Preparation of Master project Schedule

• Preparation of Cash flow.

• Resource Planning (Man, Material, Machinery)

• Schedule Tracking

• Preparing MIS Reports

• Preparing Delay Analysis, Hindrance report.

• Should be proficient in using Primavera(P6) & MS Project software.

• Should have good working knowledge of design, procurement and construction/ field services workflow processes.

• Should have the ability to work independently in a multidisciplinary team environment.

• Experience in Pro-Services Cost Controls & Monitoring would be an added advantage.

Requirement

• Candidates working in the construction industry are preferred.
• 4-5 years of relevant experience.
• E. / B.Tech Civil.

We are looking for a high-performing Developer to build our ecommerce platform and API framework powered by Machine Learning and Artificial Intelligence. Candidates for this role will be passionate about well-written code, testing, and excel at coming up with simple approaches to complex problems.

Our work culture is overachiever, very amiable, and at the same time always charged with excitement. We encourage our team members to take responsibility and grow into future leaders in the industry.

Job Responsibilities:

• Understand project requirements, writing bug-free clean code and ensure that the solution works per the agreed architecture, SLAs, KPIs and business model
• Integrate Django backend with third party API
• 100% Hands-on role
• Adapt to rapidly evolving requirements and changing priorities and drive the team accordingly
• Reverse engineer for debugging errors in code and ensure quality control in the process.
• Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility
• Operate in a hyper-collaborative way and follow these guiding principles: Value common sense and simplicity over complexity.

Qualifications:

• Bachelor or Master Degree in Computer Science from a reputed University
• 3 to 5 years of experience working in Django and Python.
• React and/or Angular for front end
• Proficiency in MongoDB and MySql
• Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
• Experience in performance profiling, tuning, and optimization, caching mechanisms with Enterprise level applicants
• Experience in writing unit testing and test case automation.
• Ability to operate in an Agile environment with a start-up mentality and unstructured environment, Energy, drive and passion to work, and operate in a digital world.

Lunavo Labs is a US-based remote software product experience company headquartered in SanDiego, California. We are a bunch of technology enthusiasts from all over the world. We are called Lunavo because we believe that it is possible to bring the Moon to the Earth. We believe in making things possible. We are passionate about executing products with agile lean processes that work to create product experiences that drive results. We have created an ecosystem of talent spread across geographies and agile design and development processes to create software that delivers value for our clients. (www.lunavolabs.com)