Selected candidate's day-to-day responsibilities include:
-
Speaking to parents (leads given by us) and:
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Convincing them to book a consultation (paid or free, as applicable)
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Upselling/converting to paid subscriptions/courses and programs, wherever applicable
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- Communicating with prospects via email and whatsapp
- Creating and maintaining MIS and daily reports
Shubham Vishwakarma
Full Stack Developer - Averlon
About KinderPass
About
KinderPass is a digital child healthcare platform that helps parents track and boost their child's early, critical growth and development.
90% of brain development happens before kids start school but at-home developmental monitoring is not the norm and parents are not aware of how critical early intervention is.
165M kids below the age of 5 and only 27K pediatricians- developmental screening is not the norm and delays are either detected late or not at all.
If and when the issue is detected, parents face (1) poor quality of care (2) fragmented
therapy services at different centres (3) high costs, leading to poor compliance and poor outcomes.
We want to change this.
We are on a mission to enable every parent to give their child the right start.
We are building a team of leading healthcare professionals, technologists, business leaders, and creative thinkers to reimagine child health and development in the critical early years. We are combining the power of tech and supportive real world family-led care to help kids thrive.
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Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
- Identify customer needs and recommend appropriate solutions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Excellent communication and problem-solving skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
Preferred Skills:
- Experience in a call center or BPO environment.
- Knowledge of customer relationship management (CRM) systems.
- Fluency in English.
Note: Cab facility (only drop) available for female candidates.
Job Type: Full-time
Pay: ₹13,000.00 - ₹22,000.00 per month
Shift:
- Night shift
- US shift
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Other Benefits:
- Performance bonus
Job Title: Customer Support Executive
Location: Bangalore, India
Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.
Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.
To know more visit https://elocitytech.com/
Responsibilities:
Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.
Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.
Handle customer phone calls, ensuring professional and courteous communication.
Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.
Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.
Establish and maintain positive relationships with clients and customers, both in person and over the phone.
Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.
Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.
Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.
Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.
Qualifications:
Proven experience in a customer support or related role, preferably in a fast-paced environment.
Excellent product knowledge and the ability to quickly grasp and understand complex concepts.
Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.
Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.
Ability to build rapport with customers and establish trust and credibility.
Proficiency in working with Excel workbooks for data management and reporting purposes.
Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.
Good organizational skills and attention to detail.
Ability to work well under pressure and in a team-oriented environment.
Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets.
Seek out the appropriate contact in an organization.
Generate leads and cold-call prospective customers.
Meet with customers/clients face to face or over the phone.
Foster and develop relationships with customers/clients.
Understand the needs of your customers and be able to respond effectively with a plan of how to meet these.
Think strategically - seeing the bigger picture and setting aims and objectives to develop and improve the business.
Work strategically - carrying out necessary planning to implement operational changes.
Have a good understanding of the business’s products or services and be able to advise others about them.
Ensure staff are on board throughout the organization, and understand the need for change and what is required of them.
Discuss promotional strategy and activities with the marketing department.
Liaise with the finance team, warehousing, and logistics departments as appropriate.
Seek ways of improving the way the business operates.
Attend seminars, conferences, and events where appropriate.
Keep abreast of trends and changes in the business world.
• This position is responsible for the development, improvement and day-to-day management of
T India and SEA’s compliance programs and systems. This position is also responsible for
implementing compliance standards, policies and procedures and ensuring that these standards
are communicated and institutionalized throughout T India. This position serves as the
local subject matter expert on one or more compliance topics or functions such as anti-corruption
or regulatory. This position requires the ability to be a business partner as well as work
independently and utilize good judgment.
• This position also provides legal advice and protect the legal interests T Medical India and
SEA by ensuring that business is conducted in accordance with applicable laws, rules and
regulations, and follows highest standards of corporate governance. Responsibilities will include
advising the business on a broad range of commercial matters and relationships, spanning
customers, governmental authorities, healthcare professionals, distributors and suppliers.
• This position will report directly to APAC Compliance Officer and act as a key member of India
and SEA leadership team.
KEY RESPONSIBILITES:
Key responsibilities will include (but are not limited to) the following:
Implementation of in-country compliance initiatives, controls and measures
• Oversee, manage and further develop the T Anticorruption Compliance Program in India
and SEA regions including delivery of training and communications, implementation of enhanced
compliance controls and work in collaboration with the APAC Compliance Officer to ensure the
compliance program is appropriately implemented and in line with T company-wide
compliance program and in compliance with the local laws and regulations.
• Conduct due diligence on distributors, agents and other Third-Party Intermediaries consistent
with the various Anticorruption regulations including FCPA and ensure effective oversight of
selection and use of Third-Party Intermediaries.
• Assist in developing and implementing TIndia and SEA policies and procedures designed
to ensure full compliance with legal, regulatory, accounting and contractual requirements
• Work with the Auditing, Monitoring and Investigation team to support the development and
execution of the auditing and monitoring program for India and SEA.
• Develop, distribute and/or deliver effective training and communications in support of the
T India and SEA Compliance Program.
• Actively promote awareness of the TCompliance Program with employees, customers
and other Third-Party Intermediaries.
• Collaborate closely with internal stakeholders- HR, Internal Audit, Finance, Commercial and
Supply Chain to identify, mitigate and resolve ethics and compliance matters.
• Lead cross-functional project teams as needed to implement compliance initiatives and
operationalize compliance functions effectively.
• Support compliance and ethics related investigations to ensure recommendations have been
appropriately and timely implemented.
• Build the India and SEA external reputation relating to commitment to a
culture of compliance, maintaining appropriate visibility and involvement in relevant ethics and
compliance community.
KEY RELATIONSHIPS / INTERFACES
• External: Law Firms, Government and regulatory authorities
• Internal: Global Legal and Compliance, Regional Compliance Team, TMI employees
ESSENTIAL SKILLS / EXPERIENCE
• Bachelor of Laws Degree from accredited law school and admitted to practise law in India.
• Minimum 10 years or more of post-admission experience.
• In-house legal and compliance experience with a multi-national pharmaceutical /medical device/
healthcare company similar to T
• Familiarity with the US FCPA and anti-corruption compliance laws would be preferable.
• Ability to provide practical, commercially focused and value-added legal advice.
• Strong drafting and negotiation skills.
• Strong business acumen.
• Ability to critically review and advise business programs and procedures in accordance with
legal requirements and corporate policies and standards.
• Very strong communication skills, both verbal and written.
• Ability to deal with a broad range of people across all levels.
• Ability to influence cross-functional teams and senior management in the business.
• Ability to work independently, often without assistance or on-site supervision
• Flexibility to travel if needed
BEHAVIOURS / VALUES
• Team player with own initiative who focus on problem solving skills
• Display Positivity, entrepreneurial spirit and is trustworthy
• Approachable and enthusiastic individual
• Flexible and adaptable to changing environment and needs
• Quick comprehension, thinking in terms of the big picture and organizational skills
• Embraces and supports change in a dynamic environment
• Strong sense of integrity, business transaction transparency and the ability to balance business
interests with the need to exercise independent judgment.
• Identify and prospect new business opportunities and generate sales leads
• Contact potential clients and promote the company's products and services
• Build and maintain strong relationships with exhibitors and sponsors
• Conduct market research and keep up-to-date with industry trends and developments
• Develop customized proposals and presentations for potential clients
• Negotiate contracts and close deals with clients
• Meet and exceed sales targets on a regular basis
• Attend industry events and exhibitions to network and build relationships
• Collaborate with other team members to ensure the smooth running of exhibitions
NodeJS (Node.js)
MongoDB
Express
Amazon Web Services (AWS)We are looking to hire Node.js Backend developers to build a consumer-friendly social commerce app.
You can apply if you have knowledge of JavaScript and frameworks/systems (nodejs) and
- Strong analytical skills and aptitude Good Understanding of architecture, software design and best coding practices
- Ability to learn new languages and technologies
- Experience with databases (both SQL and NoSQL)
- Familiarity with Agile development methodologies
- Good working knowledge of Linux
- Excellent communication skills
Plus points:
- Knowledge of Redis, Mongo and Mysql.
- Knowledge of AWS services.
- Knowledge of CI/CD pipelines.
- Deep understanding of Database Indexing.
- Knowledge of microservices architecture.
- Knowledge of golang/rust.
Working with an early stage startup can get you an opportunity to build systems from scratch, exponentially grow your career and become industry leaders. You will be working with experienced software engineers from top IITs, unicorns and soonicorns who have built systems for millions of users
Java
Spring Boot-Should have experience in Creating and managing Liferay Portal themes
-Need to have experience working with JAVA technologies
-Excellent oral and written communication skills with a keen sense of customer service
-Excellent problem-solving and troubleshooting skills
-Process-oriented with great documentation skills.
-Should have knowledge of DXP
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon