Client Success Executive

Posted by Chanda Kumari
Apply to this job
Bengaluru (Bangalore)
2 - 5 yrs
₹2L - ₹5L / yr
Skills
Key account management
Sales and operations planning
Project Management
Job description
We are looking for a high-performing Client Success Executive to help us deliver a seamless experience to the client on the platform for their projects. You will be responsible for collaborating with the client and the internal teams to ensure the expectations of the clients are met. The successful candidate will be highly organised, manage expectations and negotiate timelines effectively. You will also be responsible of reporting the overall experience of the client through constant feedbacks that will improve the product regularly. Excellent communication and time management skills are quintessential to the role.

Responsibilities
•Manage confirmed projects end to end -
• Review and approve proposals or requests, providing supporting material.
• Align product team and client on expectations, deliverables & timelines.
• Be a single point of contact between the client & the product team to share documents, designs and other requirements.
• Manage testing on completion of the product and lead dry runs with clients.
•Build, update & manage insightful analytical reports for clients & for the company to evaluate ROI.
• Product Improvisation - Understand client expectations & challenges of technologies to negotiate possible deliverables.
• Perform competitor analysis to understand features and improve product.

Required Skills & Experience
Company Industry Prefered: Software Solutions

• Excellent written and verbal communication skills
• Proficiency in MS Office
• Must be highly organized, disciplined and self-motivated
• Strong independent project management skills.
•Capable of handling multiple tasks with competing priorities under minimal supervision.
• Able to think critically and exercise independent judgment and discretion.
About Samaaro

Samaaro is an award-winning virtual events platform which allows organisers to host the most impactful and immersive events effectively, while defying the geographical frontiers. Since its inception in 2020, Samaaro has been dedicated to transforming the events industry by ideating a safe, sustainable, smart and accessible-to-all platform. Organisations and brands host events on Samaaro that bring like-minded people together and form meaningful networks.

 

As a funded startup, Samaaro is focused on building a world-class product from India, for the world. The vision of the company is to build a platform for professionals where they learn and grow their network by attending events of their interests and connect with people of similar interests from around the world.

 

The journey ahead for Samaaro is very exciting and can provide their new employees an immense potential to learn and grow. Samaaro, as an employer, has always supported its team master their career journey and helped them realise their true potential to reach the zenith of success. From holistic development, to lifelong learning opportunities, Samaaro is all for creating a nurturing environment that helps you expand your skills and create a career mobility across different functionalities. All of this, whilst instilling a collaborative leadership style and a sense of ownership within each member.

Founded
2016
Type
Products & Services
Size
20-100 employees
Stage
Raised funding