We are looking to hire Client Relationship Executive/Senior who will be responsible for building and maintaining relations with clients and key personnel within customer companies. Conducting business reviews to ensure clients are satisfied with our products and services. Alerting the sales team to opportunities for further sales within key clients.About our Client :We currently offer a digital on-boarding solution for banks, NBFCs and other financial institutions. Most banking services are going digital but one key process that is still offline and hampers consumer experience is regulatory compliance. There is a pressure to dilute digital KYC however digital has higher risk. We believe that through a combination of Artificial Intelligence and blockchain we can ensure that digital compliance is convenient but yet secure.Client's Mission :We are building a global digital trust system.This has three main components :1. Ability to uniquely identify and authenticate - entities2. Know more background information about these entities3. A system of reward and punishment which reinforces trust- We are looking for candidates who will be in charge of managing a company's relationships with its customers. They are in charge of building long-term relationships with a group of customers and generally stay with customers for the length of their relationship with the company. Client Relationship Executives/Senior may be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof. This is a unique opportunity to join a truly innovative team. - Candidate will be working in an incredibly fast-moving business and have the opportunity to make valuable contributions. The successful candidate is a senior sales professional with a willingness to work in a start-up environment. This is a rare opportunity for the right candidate to forge a career in India's fastest growing sectorKey Responsibilities and Accountabilities : - Responsible for building, nuturing and maintaining relations with clients and key personnel within customer companies.- Conducting business reviews to ensure clients are satisfied with our clients products and services.- Alerting the sales team to opportunities for further sales within key clients.- Generate sales among client accounts, including up-selling and cross-selling- Operates as the point of contact for assigned customers- Develops and maintains long-term relationships with accounts- Makes sure clients receive requested client products and services in a timely fashion- Addressing customer concerns and complaints- Communicates client needs and demands to senior management- Forecasts and tracks client account metrics- Manage projects within client relationships, working to carry out client goals while meeting company goals- Identifies opportunities to grow business with existing clients- Coordinate with internal cross functional teams working on the same account to ensure consistent service- Collaborates with sales team to reach prospective clients- Service multiple clients concurrently, often meeting deadlines- Keep records of client transactions- Study competition to find new ways to retain customersSkills & Abilities :- Proven experience as a Client Relationship Manager/Executive.- Excellent communication and negotiation skills- Knowledge of FSI clients' business - ability to understand client's business, their market sector, regulation compliance and be able to discuss knowledgeably with the client.- Ability to work well with a teamQualification & Experience:- Business Management Degree from Top Universities, Account Management Experience, Client-Focused Solutions Experience, Ability to Communicate Client Needs with Senior Management, Talent for Influencing Client Management, Ability to Manage Multiple Projects and Clients, Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills.Aptitude/Personal Profile :- Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.- Problem solving aptitude- A customer-oriented attitude.- Drives results - achieves high levels of customer satisfaction.- Exhibits professional excellence - strives for self-improvement.- Proactive problem prevention and issue resolution leadership ability.- Communicates effectively-tailored messages appropriately to various stakeholders.- A passion for events and willing to make a difference in the delivery of the same.- A desire to over-deliver in all aspects of the role- Self starter and hard worker- Meticulous attention to detail
Requirements :- Professionals should have a good fluency in Kannada / Malayalam ( Vocal Skills ) mandate JOB DESCRIPTION *Advising students & parents with concern to different career opportunities post 12th grade & graduation, helping them to overcome the difficulties & dilemma in opting for the preferred career options. *Based on regular rounds of discussions with students & their parents, we need to counsel them for college / university admissions. *The job is considered to be a noble profession so have to make sure that the interacting skills are very high & polite. *Nice vocal command on the selective regional languages is required too. *Professional & well-versed training would be given for the same. *An admission counselors just like a mentor or a guide to help you throughout the college application process till the final college seat allotment is done. ROLES & RESPONSIBILITIES: 1) Construct affinity- Should try to counsel and not to sell 2) Formulating a process- Counsellors/ Advisors are as disciplined & organized like a corporate sales rep 3) Templates for marketing communication-Counsellors/ Advisors should have the right answers to all possible queries related to the courses institutes & career prospects. 4) Understanding of entire admission process- Counsellors/ Advisors help students & parents to navigate through the entire admission process. 5) Constant review on the admission process -Counsellors/ Advisors are in complete control of the admission process. 6) Excellent communication skills-Counsellors/ Advisors are suppose to understand & talk in a language the student would feel ease at. 7) Always a smile & great people skills- They make the ward & parents feel at ease & comfortable every day.
Patient Care manager: Salary: 4-9 LPA About ZenOnco.io: ZenOnco.io is the world’s first integrative oncology healthtech platform. At ZenOnco.io, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support). To provide the best medical treatment options to cancer patients, we have partnered with 50+ hospitals across India, and cover 1,000+ oncologists. We also provide patients access to a full range of diagnostic tests that are required to arrive at the most effective cancer treatment. We heavily deploy technology in our operations, and have recently launched the world’s first Integrative Oncology Preliminary Assessment Report tool (ZIOPAR) to guide cancer patients free of cost on the possible treatment options based on their cancer profile, symptoms and other conditions. We believe in innovation, dedication and commitment. While we have the thrill to seek out and capture the world, we are looking for a responsible partner in you. If you feel you can become one of us, apply today. Company introduction video: https://bit.ly/ZenOncoIOintroduction Roles and responsibilities: * Educate the patient on offerings of ZenOnco.io * In-bound sales to drive conversions from leads * Customer interaction and correspondence * Making on call appointments to talk to existing and potential clients * Persuading clients to buy your company’s services * Providing an after-sales service * Keeping records of sales and customers * Reporting information back to head office about customer needs * Patient medical data collection * Process mapping from case initiation to delivery of consultation * Collaborate across teams to ensure quality and coordinate care delivery * Working with the tech/product team to optimize operations * Identify key areas of improvement in patient facing operations of the company and proposing strategies to enable * Responsible for managing patient relations and complaint activity. * Liaison between patients, their families, and the organization's physicians, departments and administration. * Ensures thorough and timely resolution of patient issues, concerns, and complaints. To be a healthcare salesperson, you’ll need: * Excellent sales and negotiation skills * Strong communication and networking skills * Good planning and organizational skills * Self-motivation, drive and initiative * An outgoing and confident approach * Commercial and business awareness * The ability to understand and present clinical data * The flexibility to cope with frequent changes in products and healthcare systems Education and Experience: * Graduate or Post Graduate in healthcare education (Preferred) *Experience as patient manager: 2+ years *Experience in healthcare industry: 2+ years (Preferred) You will get: * Some of the best people to work with (founders are IIM graduates and investment banker) * An opportunity to make a difference in the lives of millions of cancer patients across the globe * A great learning environment and opportunity to grow
Do you love working with influencers and using social media?We are seeking a digitally savvy, experienced marketing mind to develop and execute our influencer marketing strategies and creative campaigns.The responsibilities include Identifying and developing relationships with key bloggers and online influencers as well as developing global influencer marketing strategies. Research relevant industry experts, competitors, target audience and users Brainstorm new, creative approaches to influencer campaigns Keep abreast of emerging trends, technologies and influencers Interest and passion for (x) industry is a must!. Email me rishabh(at)suprtwo(dot)com
Sales / Client Servicing- Build/Manage a super value adding client relationship program.- Lead nurturing and Lead conversion- Manage and maintain high quality client relations by being the first point of contact for inquiries, coordinating activities and problem-solving where needed.- Work to targets, and effectively monitor these.- You will hold an evolving role that will grow with the business and allow you to use your innovative thinking and creative-flair.- Excellent communication skills (written/ on phone / verbal).- Positive and go-getter attitude.- Previous experience in sales and business development is desirable but not essential- Start immediately
Job Responsibilities: • Completes a broad variety of administrative tasks for the CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings. • Good with Office tools- word, PowerPoint, excel. Working experience on google sheets/ GSuite tools will be an advantage. Expert- level is written and verbal communication skills. • Completes a broad variety of administrative tasks for the CEO including managing an extremely active, Calendar of appointments; completing expense reports; • Plans, coordinates and ensures the CEO schedule is followed and respected. Provides "gatekeeper' and "gateway"; role, creating win- win situations for direct access to the CEO's time and office. • Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company. • Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures. • Works closely and effectively with the CEO to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the President updated. • Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the President, some of which may have organizational impact. • Project Coordination - Co-ordinate with the various departments on the projects initiated from the CEO's office. What we look for: • Master’s degree in MBA major Finance preferred. • Strong work tenure: 2 to 4years of experience supporting C-Level Executives. • Experience and interest in internal and external communications, partnership development, and fundraising. • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms. • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response. • Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
Counterfeiting is one of the biggest challenges any brand faces in today's world. Consumers also feel cheated and a lot of health hazard happens because of the counterfeited products.Why does this happen?Simple: Companies use traditional physical ways like holograms to secure their products. These solutions are obsolete and easy to copy.How we are solving it?At NeuroTags, we have built an AI-enabled solution, which not only eliminates counterfeiting but connects brands with their end consumers. Numerous Companies like Syska LED, Baba Elaichi Group, Platinum Vape have been using NeuroTags for this.Expectations:We’re looking for an entrepreneurial candidate who wants to manage & grow NeuroTags' Enterprise/Named clients, thus driving adoption and outcomes leading to renewals, expansion, and advocacy. You’d be playing a key role to grow the NeuroTags business.RoleThis role is as close as it gets to building your own business. You’ll be working directly with the founders, strategizing with them & playing a massive role in the future of the business. The role is a pure hustler role and requires a candidate who is extremely motivated, dedicated, and passionate about entrepreneurship. It's a high growth opportunity to be part of a fast-growing startup!Your goals would be: Understanding customer context, alternatives and expected outcomes from NeuroTags. Prior experience in a B2B SaaS organization is desired, but not mandatory. Suggest the right solution to solve user problems. Prepare a strategic timeline with the right stakeholders and ensure value gets delivered Close the sale Establish long term relationships while ensuring customers get maximum value by coordinating activities with cross teams like Customer Success, Product. Support and so on. General SkillsAs it's evident, to achieve the above goals, you will need Maturity to understand customer context Ability to quickly determine the right solution and ability to articulate it very clear to the customer Strategic thinking to define the next steps specific to each customer type Proactiveness to remove bottlenecks and ensure things are moving forward at the fastest possible Should you apply?At NeuroTags, we believe that our team is the #1 reason for our success. The happiest members of our team are those who: Are ambitious and want to accelerate their career growth. They hate the typical linear way of growing in their career (e.g. Junior X > X > Senior X > Manager X > Director X). Want to be the best in their chosen work area. And want to learn about two more areas over time. Put learning ahead of things like salary, job titles, etc. Sounds like you? Apply to explore this further!
Opportunity As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention. Responsibilities Take handover from sales by understanding customers' persona, their pain points and expectation. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. Guide users on product features and train them to use it effectively. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials) Rigorously measure onboarding time and improve it continuously. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product. Handover to Success and Support team after successful onboarding completion. Maintain regular communications with clients about new feature developments and enhancements to product. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks. What you can expect in the next 12 months Within 1 month You should have acquired good knowledge of the laundry domain, QDC product and process that we follow. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. You should have gone through at least 3 onboarding and sales experience in the buddy system. You should have spent a day at the laundry store to get live hands on experience. You should have spent at least a week with the technical support team. Within 3 months You should be able to complete onboarding assigned with some dependencies on your peers as per service level agreements that we set as per customer persona. Start organizing customer information and track your interaction with them in various tools. Should be able to independently handle complex sets of queries related to the product. Track and hit key implementation milestones. Within 6 months You should be able to complete the onboarding process independently. Should be able to add value to the overall process alignment owning some initiatives. Collaborate with other teams like engineering, product, sales and customer support to define priorities and set delivery goals. Within 12 months Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. Deliver and present metrics related to onboarding and show improvements. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product. Lead a team of Onboarding specialists to deliver exceptional customer onboarding experience. Act as a guide for new hires, teaching them best practices. What an ideal candidate looks like? At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products. Ability to understand a software product and its nuances very well. Excellent written and verbal business communication skills. Ready to work in US Shift in future What are we looking for? Attitude Skills Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Training Skills About Quick Dry Cleaning We are on a mission to make Dry Cleaners and Laundry business winning in the digital era. We believe in Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these. Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our impact so far 3 Billion garments processed through QDC Dry Cleaning Cloud 47 countries 1000+ Paid subscribers 5000+ Users All this could be achieved with a nimble team of 20 from our single office in Noida Why join QDC? Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please. Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours. Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand. Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Designation- Manager- Accounts CPA ( Certified Public Accountant ) Job Description :- Exp- 8-12 yrs Skills & Responsibility- Preparing and maintaining the company accounts and managing the expenses/bills/payments Maintains and balances subsidiary accounts by verifying, allocating, posting, reconciling transactions for India and US accounts Managing commissions calculations and accounting for US Sales employees Process travel and expense reports that are billed to clients which involves managing reports of US employees Maintains general ledger by transferring subsidiary accounts; preparing a trial balance; reconciling entries Coordinate the preparation of regulatory reporting Handle day to day functioning of the Accounts and finance functions & Ledger Scrutiny Periodic (weekly, monthly) metrics and analytics reporting for the company. Backup for generating renewal Maintenance and Support invoices for customers.
Job Title: Manager – Enterprise SalesLocation: Delhi/BangaloreResponsibilities: Enhance business relationships to leverage additional opportunities. Work closely with Account Management to reach revenue targets. Increase sales to existing and new customer base. Works with internal marketing to develop specific campaigns supporting the sales initiatives. Travel to Client sites as needed.Requirements: Consistent goal achievement in highly competitive environment (top 10% performer, President’s Club, etc.) Energetic, upbeat, tenacious operator with excellent verbal and written communication skills Outstanding relationship building skills with a high degree of responsiveness and integrity Prove your sales success and prowess with income documentation Successful sales pros in this industry have proficiency in the learning industryAdditional Info: Base salary plus commissions Added accelerators and performance bonuses for higher earnings Larger deals closing monthly is expected Only those candidates who own and dominate this space will be considered
What does this role hold for you…?? Responsibility for the entire process of lead management, sales and business development for the region. Driving scale and growth through proper sales planning and precise execution. Data management to ensure 100% coverage in assigned territory and tracking other key parameters. Client acquisition campaigns and lead generation to build as a flagship brand for Property Services in the respective region. Responsibility service delivery ensuring client retention and reference. Providing the market intelligence, data analytics and insights for the marketing team to launch the right promotional and customer communication initiatives. Responsibility for achieving targets in the designated areas. Developing and maintaining of database regular reporting &follow-ups. B2B Frontline Sales. Mapping of new projects and new builders in designated territories, acquisition of new projects and new builders to ensure coverage across designated territory. Relationship Management with existing clients to ensure 100% coverage of new projects launched by them. Achieving revenue and coverage targets. Apply if you have… Post-graduation degree with 3 to 5 yrs of experience in B2B/Channel sales responsibility. Have worked in a real estate business. An outgoing and likable personality Confidence and authoritative speaking Strong presentation skills & confidence in your own abilities A high degree of self-motivation A passion for selling, Personal ambition, Resilience and persistence Ability to communicate with people at all levels & strong negotiation skills Ability to work own your own initiative and as part of a team Strong execution skills Knowledge of MS office (word and excel) and know how to use Internet. Passion for results & good time managementRegardsSrinivas
Work with clients in support of new business opportunities, client service, and sales programs. • Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets. • Ensure company-wide consistency in client service and sales procedures. • Utilize product solutions and marketing teams to refine service offerings. • Client service executives additionally develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products. • Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations • Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.Female candidate preferred
About us: What do Microsoft, The Gap, Royal Bank of Scotland, Lockheed Martin, and top Open Source projects like Angularjs have in common? They all use BrowserStack, as do over 25,000 other customers!BrowserStack is the innovation leader in the fast-growing market for automated application testing. Since launching in 2011, our mission has been bold yet simple: To be the testing infrastructure for the internet. 6 years and billions of tests later, we are ready for our next phase of hyper-growth. Bootstrapped for the first 6 years, we continue to be profitable since inception with a near exponential growth in customers around the globe. Recently, we closed $50M in Series A funding from Accel. We are looking for smart, innovative, and driven people to join us on the journey to creating the next great B2B SaaS company. Reporting to the Sales Manager, you will be part of a growing, high-performing team that delivers world-class results and learns from a team of seasoned entrepreneurs and sales experts. This will be a hands-on position in a typical start-up environment, so we are looking for a motivated self-starter who isn't afraid to roll-up their sleeves and contributes across many different functions. Job Responsibilities:- Generate sales revenue through prospecting, nurturing and closing business in the Enterprise SegmentBuild and manage your sales pipeline for strong coverage ratios; achieve quarterly revenue targetsManage the entire account lifecycle from account strategy, customer engagement, solution development and contract negotiation; meet or exceed quarterly revenue quotaDevelop, maintain and grow executive relationships in your target account to expand revenue potentialWork with all levels of GTM leadership to continuously improve key sales management processes like territory planning, lead/pipeline/opportunity management and KPI reportingMaintain excellent data discipline in salesforce.com for your book of businessRequirements- 2 - 5 years of quantifiable, new logo acquisition sales in B2B software with a strong track record of success; experience with full lifecycle of enterprise sales from qualification, solution definition to closing- Strong willingness and ability to uncover opportunities by communicating a highly differentiated value proposition to open doors at new accounts or expand deals at existing accountsexcellent verbal and written communication skills with strong phone/video conference presence- Persistent and optimistic problem solver with a vibrant, assertive and energetic attitude, strong work ethic and driven to succeed- Passionate about Internet technologies, SaaSextreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment- Humble yet strong leader with a bias for action; team player who can inspire others to greatness
Position : Business Development ExecutiveRole: The role holder will assist Liquintel with its business development function and will be primarily responsible for signing up new client accounts. Must ensure overall customer's satisfaction and productivity, through efficient supervision of the flow of requirements, timely and quality delivery. Responsibilities: Will be responsible for managing the sales and marketing function and business development process for IT services. Build and Collate target customer lists from internet, social media, networking events, personal network, digital marketing and research. Reach out to such target customers and track through lead generation to opportunity to deal closure. To acquire new corporate clients mainly outside India and meet set monthly goals. Establish 1st level connection especially in digital technology, big data and Information Management and cloud. Keep in regular contact with prospects. Keep track of market place dynamics and be updated of trends & changes. Industry research on companies/sectors that are currently empaneling vendors for Hiring & Staffing. Building relationships with New clients/vendors/sub-vendors. Prepares proposals / carry our all presales work for qualified opportunities Desired Profile: MBA Marketing 6 months to 2 years of experience in business development, sales, marketing and account management for niche technology services companies Experience in Lead generation, validation and conversion. Experience in managing complex sales cycles in the technology and consulting space. Should have inside sales experience as well. Exposure working with European countries will be preferred. Experience in creating / modifying the service portfolios / collaterals and creating proposals suiting the purpose. Experience in Digital marketing will be added advantage. Ability to create & make business presentations to senior management. Excellent communication skills. Self-starter and has good listening skills. Self-Motivated, team player, action and results oriented. Strong Time Management skills, Well-organized and good reporting skills. Maintain fruitful relation with the new or existing clients. Possessing Excellent Interpersonal skills.
We are hiring account managers who will improve our current business partnerships and successfully build new business relationships at a local level. The ideal candidate will have 3+ years of IT &Peripheral sales experience. Must be comfortable with in person custom facing meetings Responsibilities: Develop a relationship with corporate clientsBuild strategies and sales funnel aimed at generating existing customers inquiriesSecure contracts with corporations Manage and improve our enterprise sales Achieve sales targets and execute sales strategies as a member of a sales team.Start and manage the whole sales cycle, and be the focal point in all relations with an existing client (repeat flow).Develop sales and relationship with current clients and follow up on referrals.Build long-term relationships and referrals with senior managers Collaborate with A2Zonrent founding team member on new business improvements based on feedback from customers and observations Qualification Candidates with experience in similar industries will be given preference.Ability to hold oneself accountable for achieving high levels of individual and - organizational performance.Outstanding professional and personal references.Highly energetic, self-motivated, and goal oriented
<div><strong>About Almabase</strong></div><div>We are on a mission to make quality education affordable to <strong><em>everyone</em></strong> by helping schools increase their fundraising efficiency. Visit <a href="https://www.almabase.com/careers" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.almabase.com/careers">Almabase Career's</a> page to learn more.</div><div> </div><div><strong>What we believe</strong></div><ul><li><strong><em>Democratizing quality education</em></strong>: Quality education is a great equalizer. We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. We derive our inspiration from actions like <a href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html">this</a> </li><li><strong><em>Building a large profitable business</em></strong>: We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality education. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building <a href="https://valuesaas.co/" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://valuesaas.co/">value SaaS</a></li><li><strong><em>Employee Wellness + Customer Success:</em></strong> We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.</li></ul><div> </div><div><strong>Our impact so far</strong></div><ul><li>2.1 Million constituents connected</li><li>420,000 students impacted</li><li>2 Million $ raised on our platform</li><li>42 Million engagement opportunities created</li><li>23 months since profitability</li><li>All this could be achieved with a nimble team of 20 (4 salespeople in USA and rest to the team in Bangalore)</li></ul><div> </div><div><div><strong>What will you be working on</strong></div><ul><li>Be the single point of contact for all your customers from the time they sign the contract.</li><li>Establish a trusted relationship with them and help them succeed with Almabase through product adoption, retention, and possible expansion.</li><li>Understand the customer’s goals, org structure, key challenges, and define their success.</li><li>Execute onboarding and implementation process</li><li>Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.</li><li>Monitor at-risk customer behavior and carry out activities to retain them.</li><li>Own churn and expansion for all your accounts.</li><li>Identify opportunities for portfolio growth and contact customers for upsells.</li><li>Work towards turning customers into advocates of Almabase.</li><li>Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. </li></ul></div><div> </div><div><strong>Whom are we looking for</strong></div><ul><li>At least 1+ years of work experience in a customer-facing role such as Customer Success, Customer Support, Account Management, Sales, etc. Background in Business Analysis will also be considered.</li><li>Ability to understand a software product and its nuances very well.</li><li>Excellent written and verbal business communication skills.</li><li>Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.</li><li>Work during US hours - 4 PM to 2:30 AM IST (approx)</li></ul><div> </div><div><strong>Why join us</strong></div><ul><li><strong>Freedom & Responsibility: </strong>If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.</li><li><strong>Great Salary & Equity: </strong>For our top performers and leaders, we grant stock options. As Almabase continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!</li><li><strong>Holistic Growth: </strong>Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.</li><li><strong>Transparency:</strong> If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Almabase gives you that opportunity to experience it all first hand.</li><li><strong>Food & Snacks</strong>: You’ll never have to worry about your hunger pangs. We provide tasty home cooked food & snacks at all times of the day.</li><li><strong>Health insurance:</strong> We offer health insurance for you & your dependents.</li><li><strong>Unlimited leaves & Flexible work hours:</strong> There is no ceiling to the leaves or restraint to your working hours. Our only policy is that you use your good judgment</li><li><strong>Annual Retreat:</strong> Join us on our annual 2-3 days team outing! Our last one was in Wayanad, Kerala.</li><li><strong>The comfort of home:</strong> On a tiring day, if you want to take a break on a bed or if you want to jog & take a shower at work or play your hearts our on PS4. You can do it all at Almabase. </li></ul><p> </p>