19+ Key account management Jobs in Delhi, NCR and Gurgaon | Key account management Job openings in Delhi, NCR and Gurgaon
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Responsibilities
· Handle inquiries and requests from customers and address their needs
· Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
· Meet regularly with other team members to discuss progress and find new ways to improve business
Serve as a brand ambassador for existing and new products, developing tailored sales pitches to each client.
· Coordinate with Customer Support and Marketing to ensure customers satisfaction and appropriately introduce new products as they relate to client needs.
· Generate progress reports for clients and senior leaders within the organization
· Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Required skills and qualifications
· Internship or professional experience in a sales or customer service role
· Ability to multitask and juggle several responsibilities simultaneously
· Strong written and verbal communication skills
· Excellent organizational skills and attention to detail
About Us
Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do?
- Own the month on month GMV growth for your portfolio of large B2B customers end to end
- Spearhead acquisition and addition of enterprise level educators to your portfolio end to end
- Ensure top-line & bottom-line target completions for your category
- Develop an understanding of the consumer inside-out, build data-driven insights, and translate them into lucrative business growth opportunities for our clients
- Work as a consultant to your client base, actively advising on Marketing/Content/Pricing/Product strategies for customers’ revenue growth
- Collaborate with the marketing team to launch new initiatives followed by a regular tracking on their effectiveness
- Plan and implement growth programs within cohorts and proactively monitor progress, resolve issues and initiate appropriate corrective measures
You should apply if you:
- Bring your A-game: Have strong business acumen and problem-solving aptitude with a knack for finding innovative solutions to business problems
- Are a born leader: Can rally teams towards a common goal & troubleshoot to remove blockers for other team members
- Always go for gold: Get charged by high-performance environments, have aggression to win through hard and smart work, without compromising on ethics
- Are a social butterfly: Have excellent communication and interpersonal skills as well as have worked with different teams/stakeholders and built strong customer relations
- Improvise and innovate: Think quick on your feet and have extreme ownership of problems faced by your client
Work experience with high growth start-ups for a year or longer is a plus!
Being a Part of the Clan!
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ❤
Are you a go-getter with the chops to nail what you do? Then this is the place for you.
- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
- Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
- Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
- Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
- Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs
- Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Roles & Responsibilities:-
• Managing the entire recruitment cycle/process of end to end to enable the selection of quality talent for open positions.
• Manage enterprise accounts for monthly business
• Manage vendors, recruiters, and internal stakeholders to hit the numbers
• Ensure all the recruitment in accordance with recruitment policy.
• Involved in end-to-end selection procedure
• Preliminary screening of the candidates.
• Negotiation with the selected candidates on the Salary.
Candidate need to have:-
Batik, a product by Tartan, provides a fintech-based platform (startbatik.com) that has been built from the ground up to natively support a wide range of organizations and employers. Through Batik, employees are empowered to use customizable and flexible benefits with easy access to a marketplace that has multiple products like quick loans, credit cards, insurances, gadgets, Coupons, Gym memberships etc.
Starting as a feature of one of our products at Tartan, Batik has helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic rewards, recognition, and much more.
If you are a self-driven individual, excited to grow the business rapidly through creative, well-executed outbound strategies. Tartan is the right place for you, you will get to build, refine, and execute the outbound sales process & strategy, driving critical top-of-funnel opportunities. Your role will combine product, technical, and industry knowledge that will help us build amazing products and better businesses
What will you do?
- Directly responsible for questions on new clients, managing key accounts, engaging with customers, and driving key objectives
- Actively plans and executes Tartan's sales strategy, proactively identifies new opportunities in the open market, increasing Tartan's footprint of business and solutions with assigned customers
- Execute paperwork, negotiate pricing contracts, own go-lives, and post-sales service
- Regularly conduct structured review sessions with internal & external stakeholders
- Be the face of the organization, representing the company mission, vision & objectives
- Work coherently with internal cross-functional teams, ensuring coordination, effective communication, and team spirit
- Be a part of a growing and aggressive sales team, help execute business objectives, strategies, and growth plans of the company
You will be a good fit if you have the below
- 2+ years of work experience, preferably in B2B sales, strategic alliances, and account management customer-facing roles especially in technology product sales.
- Immediate joiners will be preferred.
- Superior verbal and written communication skills
- Experience with interaction with CXOs.
- Desire to develop product expertise and evangelize TartanHQ’s mission & value proposition to drive sales growth
- Strong interest in technology and financial services; intellectually curious
- Proficiency in using/helping setup CRMs
- Self-starter who is able to define and manage their own work streams
Why Tartan?
- Brand new Macbook
- Stock Options
- Health Insurance
- Unlimited Sick Leaves
- Passion Fund (Invest in yourself or your passion project)
- Wind Down
About Paytail:
We are a young Fintech Company providing BNPL Solutions and enabling instant digital finance and easy EMI’s across millions of merchants across the country. We are on the mission of simplifying affordable buying for the consumer across segments. Paytail is backed by Cholamandlam Investments, and few large Angel Investors.
Why Paytail:
Complete Ownership: Take responsibility for whatever work you do with little or no interference, get awarded on the successes for whatever work you do with little or no interference, and be accountable for the slip-ups.
Feedback driven Culture: “Feedback is the breakfast for the champions” and thus we believe feedback helps people & organization improve.
Work with top talent: Get doors open for new learning, our team is being led by the best minds in the industry.
Open Work Culture: Everyone from the CEO is easily accessible. Have any new ideas you think can revolutionize the workplace? Or, do you have some concerns about your work? Feel free to talk to the leadership.
Skills, Responsibilities & Requirements:
- 5 + years of experience with a minimum of 3 years of experience working as Key Account Manager or Customer success roles handling $ 100 Million + Accounts.
- Graduate degree in Engineering, Business, MBA is Plus
- Understanding of Fintech & lending domain across the country is a plus
- Excellent written and verbal skills and good knowledge of Excel
- Ability to work in cross-functional teams
- Build and maintain strong long-lasting relationships with assigned accounts and stakeholders.
- Understand various analytics of our customers and craft and implement strategies to grow.
- Deliver metrics and analysis to customers to ensure that they understand the value of Paytail
platforms.
- Scheduling and owning reviews like MBR, QBR with key stakeholders at the customer end.
- Owning Expansion within the set of assigned accounts.
- Work to develop and circulate the set of best practices that will be the foundation of this growing
team.
- Drive customer decision making by aligning Paytail’s value proposition with corporates problem
statements.
- Thoughtfully engage Enterprise Sales and cross-functional leaders to advance large sales pursuits.
- Coordinate internally for prompt resolution of any complaints (Enterprises) and ensure the best
possible customer experience.
- Thoughtful and empathetic by nature.
Some of the qualities we are looking for are:
- Self-starter with high energy - solid experience in a fast-growing startup will be a plus
- Solid analytical and problem-solving skills
- Proficient with MS Excel and Power Point
- 12+ years of relevant work experience, preferably in a B2B setting
- Operations and Account Management experience with large corporates is a must
- Strong communication and inter-personal skills
- Personal and professional integrity
Key responsibilities:
- Account management & BD support
- Own and build strong relationships with key clients assigned which would primarily be the big consulting firms and international firms. This will include staying inregular touch with clients, updating them on new products and services
- Thinking through ideas to expand Flexing It's work in each key account - mapping businesses where we aren't present, identifying priorities for the client
- Develop quarterly and monthly plans by client and take ownership for revenue targets for the assigned accounts
- Represent Flexing It externally and undertake calls and presentations with new clients
- Drive targeted BD initiatives - by sector or by client type - over and above key account management responsibilities
- Client support for projects
- Understanding requirements of organizations and guiding Manager and associates on leveraging the platform to find the perfect fit consultants (guidance on ideal profile, making optimal useof the technology)
- Reviewing the shortlist of consultants for a project and sharing those with the client
- Supporting associates where needed on consultant interaction for negotiation on fees etc
- Staying in touch with clients for query resolution and any support required
- Cross-cutting initiatives
- Own and drive cross team projects from time-to-time which could include driving specific partnerships, taking the lead on a product/tech related process, etc.,
- Field manage audit engagements, including management of client relationships;
- Plan and deliver a range of audit and assurance services;
- Supervise teams to successfully execute engagements and mentor more junior members of staff;
- Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
- Help to drive our continuous improvement in audit methodology and develop new ways of working through innovation and transformation; and
- Participate in practice management activities, including facilitation of internal training courses and staff development.
CarWale Job Opportunity |Key Account Manager - Delhi & Mumbai - Enterprise Solutions
Department - Enterprise Solutions
About CarWale:
- About CarWale
CarWale is India’s largest and most preferred auto destination. We have been assisting buyers to make an informed buying decision through our website and mobile app. Over the last 14 years, our only aim has been to make car buying simple for our consumers. Today we serve over 20 million unique visitors every month, and at least one third of the country’s car buyers go through Carwale.com at some point during their pre purchase research.
Before you sign up with us, we would love to tell you more about the team you are going to be part of and believe, it will help you take the right decision.
About Enterprise Solutions:
Enterprise Solutions is the core solutions team within the company that interfaces with the largest advertising clients and devises customized marketing and technology solutions to suit their needs.
Role Requirement
Exp req- 1-3 yrs, from Tier 1 MBA College
Skills req- Sales, Business Development, Presales.
Auto, Consulting background preferred
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
- Meeting monthly, quarterly and annual targets
- Executing effective product demonstrations.
- Negotiating deal terms and onboard doctors
- Training the Doctors, Paramedics and other staff on using the application after installation.
- Assessing the market, identify and gather competitor information.
- Resolving all queries from the doctor and medical staff regarding the application.
- Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
- Liaising with product team in closing product new feature road map/ bugs as and when required
- Making the doctors aware of any new features/ product changes and train them on the related changes.
- Being responsible to develop and maintain metrics and management reports
What you need to have:
- Bachelor in Biotech/ Engineering/ Science/ Commerce
- Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
- Understands health tech products and ability to explain the complex business solution in simple terms to physicians
- Exceptional communication and analytical skills
- Knows MS Office, MS excel and power point
- Proficiency in the local language for the given city
- Working relationship with set of doctors in the given city for lead generation
- Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc
- Meet prospective clients, execute effective product demonstrations, emphasizing product features and benefits with focus on the value of the solution
-
Consult with hospitals to understand product needs and expectations
-
Prospect, educate, qualify, and generate interest or Sales Opportunities in key account areas (SML hospitals)
-
Develop and accomplish a lead generation plan including Outbound and Inbound prospectmanagement
-
Follow up with prospective clients and be an expert in closing deals
-
Attending sales group meetings concerning sales targets, forecasts, and reporting on maret situation and competition
-
Participating in conferences, representing the company for brand awareness
-
Ensure proper reporting of sales/CRM numbers to GM sales to effectively drives sales and output
-
Maintaining and expanding the database of prospects for the organization
-
Providing suggestions to improvise on sales and marketing strategies
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
- Meeting monthly, quarterly and annual targets
- Executing effective product demonstrations.
- Negotiating deal terms and onboard doctors
- Training the Doctors, Paramedics and other staff on using the application after installation.
- Assessing the market, identify and gather competitor information.
- Resolving all queries from the doctor and medical staff regarding the application.
- Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
- Liaising with product team in closing product new feature road map/ bugs as and when required
- Making the doctors aware of any new features/ product changes and train them on the related changes.
- Being responsible to develop and maintain metrics and management reports
Desired Candidate Profile
What you need to have:- Bachelor in Biotech/ Engineering/ Science/ Commerce
- Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
- Understands health tech products and ability to explain the complex business solution in simple terms to physicians
- Exceptional communication and analytical skills
- Knows MS Office, MS excel and power point
- Proficiency in the local language for the given city
- Working relationship with set of doctors in the given city for lead generation
- Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc
- Managing the entire business development cycle from enquiry to closure of the deal.
- Generating and maintaining a healthy sales pipeline at all points of time.
- Networking well and developing relationship with key decision makers in the target organizations.
- Understanding client's requirements from the product standpoint and developing an in-depth understanding of the healthcare eco-system.
What you need to have:
- Existing relationships in the healthcare sector, preferably in NCR/ Gurgaon
- Past experience in similar roles either with healthcare start-ups such as Practo, Lybrate, Beato, Wellthy, Meddo, DocPrime, ekincare, Portea, Pharmeasy, NetMeds, Mfine, Pristyn Care, etc. or with pharma, biotech and surgical devices company will be preferred.
- Past experience in successfully executing partnerships is a must
- Fluency in English and Hindi is a must
Founded in 2014, this company aims to enhance the quality of life and make it easier for women across the country. Recommended by best of doctors, their products are available across wellness stores and e-commerce websites, and selling like hotcakes - having sold over 20000 packs in their first year itself.
What you need to have:
- Bringing in domain expertise in sales & marketing.
- Developing and implementing the short, medium and long term E Commerce Channel Sales & Marketing strategy in consultation with Special Channel head and business units, product portfolio management with P&L responsibility
- Inventory Management; Managing metrics related to inventory, purchasing forecasts and transportation, monitoring stocks in warehouse & process standardization to ensure smooth functioning of packaging & order delivery.
- Grievance Handling; Resolving product returns & late delivery related grievances.
- Development of processes for timely collection process, timely payment tp all vendors related to supply chain/fulfilment.
What you need to have:
- Experience of 2+ years preferably in managing PLA and AMS will have preferred.
- Experience in sales and providing solutions based on customer needs
- Impeccable verbal and written communication skills
- Highly confident and outgoing individual
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Developing and managing key customer accounts, understand customer needs through regular customer visits to ensure customer value is achieved
- Putting together a plan to leverage existing and future business opportunities
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
- Periodically resolving key client issues and complaints
- Collaborating with relevant internal cross functional teams to ensure key clients needs are met.
- Ensuring accuracy of forecast by using key account metrics.
- Monitoring and reporting market information to present to key stakeholders
- Being responsible for order planning and inventory management
- Generating regular MIS on Sales Performance of each product and recommending upgradation in SKUs, introduction of new SKUs, analysis of price points and competition product tracking
- Regularly visiting market to understand geographical needs and gap in portfolio
What you need to have:
- Degree/ Diploma preferably in Business or equivalent with at least 3 years of B2C experience
- Understanding of B2C and B2B business environment
- Strong product knowledge and networking skills
- Prior experience in key account management and end customer engagement
- Business acumen with strong influencing and negotiation skills
- Independent, self-motivated with excellent interpersonal and communication skills
- Making presentations
- Sending Emails
- Doing Meetings with HR heads
- Serviing Clients
- Collection of dues
- Sending Proposals
- Contributing to the business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our firm
- Being a part of the business development team, locating and pitching to leading Advertisers and Brand Marketers within the region.
- Identifying, filtering, calling, emailing and presenting f2f - offerings to new prospects and existing stakeholders.
- Working closely with Engineering, Delivery and Marketing teams to surface opportunities and generate targeted pipeline.
- Fostering and maintaining client relationships with key accounts, coordinating with account management teams for client handovers upon signature of a deal (and again upon occasion for renewals, or upgrades)
- Designing and delivering online media plans / growth strategies / presentations for clients.
- Preparing formats for Sales Collaterals like Proposals, Decks, Engagement Letters, etc.
- Negotiating the terms of agreement and close sales.
- Representing company at trade exhibitions, events and demonstrations.
- During the sales process, if appropriate, managing the proof of concept with support from a product engineer.
- Helping continue to build a strong team environment and set structure for future business development team members.
What you need to have:
- Graduate from Tier1/ Tier2 college
- 2 - 5 years of experience in SaaS or Digital Advertising or SEO technology / agency sales
- Fluent in English and Hindi
- Strong written, verbal, and presentation skills
Preferred Requirements:
- Understand the changing nature of the online advertising industry and ecosystem as a whole
- Natural ability for consultative and solution-based selling
- Proven ability to work well as part of an extended sales team
- Experience selling at the "C" level – CEO and CMO is a plus
- Track record of results-oriented work.
- Experience in a startup or entrepreneurial venture would be a big plus.
- Being relentless in pursuit of growth
- Engineering or Maths Honors educational background
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