key Account Manager

Strong customer success manager , key account manager profiles

Mandatory (Experience 1): Must have 6+ years of hands-on experience in Account Management managing existing enterprise/Mid-Market clients

Mandatory (Experience 2): Must have proven experience in Revenue Ownership including renewals, retention, upsell, cross-sell, and expansion within assigned accounts

Mandatory (Experience 3): Must have experience managing CXO / Senior Stakeholder relationships, running QBRs, governance meetings, and strategic conversations

Mandatory (Experience 4): Must have experience handling enterprise commercials, contract renewals, pricing discussions, and negotiation ownership

Mandatory (Experience 5): Must have experience working on CRM platforms like Salesforce / HubSpot / Zoho for account planning, forecasting, and stakeholder mapping

Mandatory (Company): B2B SaaS Product companies

Key Responsibilities:

-Maintain financial records and bookkeeping using Tally ERP

-Process and manage employee payroll, ensuring statutory compliance

-Handle accounts payable/receivable and assist with bank reconciliations

-Ensure accuracy in tax filings and compliance (PF, ESI, TDS)

Requirements:

-Experience: 6 months – 2 years in accounting or payroll

-Technical Skills: Proficiency in Tally ERP and payroll processing

-Knowledge: Strong understanding of accounting principles & statutory regulations

·        Maximum 5 years of Information Technology/Technology Operations/Information Security experience required.

·        Minimum 3 years of experience in Cybersecurity, Identity & Access Management, Role Based Access Control, and Identity Governance is mandatory.

·        Knowledge on User Life Cycle Management, Access provisioning, Access administration is must.

·        Experience with technologies such as Role-Based Active Control (RBAC) and Attribute Based Access Control (ABAC) is required.

·        Experience in User Access Re-certification activities is mandatory.

·        Working knowledge on Active Directory is must.

·        Working experience on any IAM tool (SailPoint/Okta/OneIdentity/Varonis/MIM) would be added advantage.

·        Knowledge on Identity and Access Management role/processes/tools is must.

·        Prior experience in processing IAM requests (Add/Modify/Delete) is must.

·        Experienced in Incident management & Change Management processes.

·        Knowledge of and the ability to adhere to SAS and SOX audit requirements pertaining to Identity & Access Management job requirements.

·        Experience with work-flow management tools such as ServiceNow.

·        Leveraging creative thinking and problem solving skills, individual initiative, and utilizing MS Office (Word, Excel, Access, and PowerPoint).

·        Understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback.

·        Identifying and addressing business needs: building relationships with Stake Holders; developing an awareness of Firm services; communicating with the business/stake holders in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and communicating potential conflicts to a supervisor

·        Experience performing user administration tasks for various in-house and third-party applications.

·        Analyzing, prioritizing, and resolving faults to resolution. Resolve tickets according to SLAs and escalation procedures.

·        Strong analytical, problem solving and organizational skills. Be proactive, dynamic, and flexible.

·        Good Communication skills, able to articulate well with business and stakeholders.

·        Education Qualification : Any graduate/post graduate with Computer Science background.

BE / B-Tech degree and 2+ years of work experience, or ME / MS degree and 2+  years of work experience, in Computer Science.

• Strong programming skills in Python/Django
• Experience with Angular, JavaScript frameworks/libraries
• Hands on experience with MySQL, PostGreSQL or other RDBMS
• Experience with Web application security and Secure coding practices
• Strong Analytical thinking and problem solving ability
• Familiarity with software collaboration tools – GIT
• Ability to work with a distributed and diverse team of researchers and developers.
• Excellent English language communication skills, both written and verbal.
• High level of innovation and motivation

• Manage performance marketing channels to maximize relevant KPIs
• Plan, create, and execute campaigns end-to-end on all channel
• Affiliate partner management
• Innovate and lead new campaign ideas
• Work with design and content teams to develop best-in-class marketing campaigns optimized for conversion, relevance, and customer preferences
• Acquire insights into online marketing trends in the industry and keep strategies up to date
• Create & drive strategy with the right prioritization of initiatives to deliver the highest returns on marketing spends
• Work closely with the product and business team to implement strategies
• Track and measure campaign level, ad-set level, and ad level performance and determine actionable insights
• Lead funnel building initiatives, user acquisition, conversion & retention of users
• Drive and track KPIs like revenue, conversions, CPA, CPI, etc. on daily basis and create performance reports
• Regularly optimize campaigns to continuously improve ROAS from the campaigns

We are looking for a passionate full-stack developer to be responsible for all platform-related duties, from developing designs for complicated applications to analyzing code. The key responsibilities include writing and testing code, debugging programs, and integrating applications with third-party web services, optimizing applications, ensuring UI/UX feasibility, and implementing API designs and architecture.

You should know python and use server-side logic. Ultimately, you'll build highly responsive web applications that align with our business needs.

Selected day-to-day responsibilities include:

1. Writing effective, scalable, and sustainable code
2. Developing back-end components to improve responsiveness and overall performance
3. Integrating user-facing elements into applications
4. Testing and debugging programs
5. Improving the functionality of existing systems
6. Implementing security and data protection solutions
7. Assessing and prioritizing feature requests
8. Ensuring the feasibility of UI/UX designs
9. Coordinating with internal teams to understand user requirements and provide technical solutions

Desired Candidate Profile

• Proven 4+ years of Java Experience and preferably on Android App Development
• Strong knowledge of Android SDK, different versions of Android
• Added advantage if one has exposure to Android MDM APIs
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical
• requirements
• Familiarity with cloud message APIs and push notifications
• Proficient understanding of code versioning tools, such as Git

In Brief
Urgent Hiring • Re-location Required
Company Founded 2018 • 1-5 employees
Internet and Technology Startup • Bootstrapped

About us
Based out of Egypt and with presence in the GCC, Quesst Technologies is an early Internet and Tech Startup committed to helping thousands of nationals, residents and travelers in the MENA region, saving them time and effort in seeking reliable and credible knowledge within their communities and localities.

Quesst, the company's flagship platform, is a hyper-local Q&A and knowledge sharing platform that offers the necessary infrastructure for users seeking information to meet, share, engage and interact with one another and with verified subject matter experts.

Who we're looking for
Ideally the successful candidate will have experience in the start-up world and is in a position for a new challenge to take this company to the next level. Someone who is passionate about delivering a scalable and highly performant state-of-the-art cloud-based platforms built with technologies utilizing the JavaScript ecosystem, AI/ML and the latest web technologies to help solve exciting real world problems.

We are looking for an agile and entrepreneurial leader with strong people leadership and technical capability who has a problem-solving and analytical aptitude, excellent communication and presentation skills, is familiar with statistics, has a business acumen, independent, positive can-do attitude, and passion for excellence to the workplace.

Your role and our tech stack
Reporting to the founder, you will be expected to develop, deploy and oversee the execution of the tech strategy, product road-map and operations to ensure alignment with our businesses goals as we grow and scale. You will play a key part in the organisation's success, taking the current MVP and developing it further to move the company through to early stage funding and into profit.

Quesst's is built using React.js [Frontend], Node.js [Backend], PostgreSQL [DB], Amazon EC2 [Application Hosting], Amazon S3 [Media Storage Service], and Amazon SES [Email Sending Service]. You will be responsible for implementing full-stack features and collaborate with other team members to plan each sprint. You’ll be working across the entire system architecture and be responsible for designing, implementing and maintaining restful APIs, micro-services and databases.

Your key responsibilities

• Develop, improve and optimize the structure, quality, and extensibility of current software technologies, codebases and databases
• Prototype ideas to quickly access viability and iterate based on feedback from the team
• Build robust, web-based applications interacting with databases, file-systems and APIs
• Write custom code or integrate open source technologies as needed to find solutions to problems
• Design and build effective APIs; Create servers and databases for functionality
• Design client-side and server-side architecture; Design the data model ensuring scalability
• Accurately translate screen designs into functional front-end code; Develop features and with a mobile responsive design
• Write high-quality, extensible, testable and reusable code and libraries; Conduct code reviews and establishment of best practices
• Participate in planning activities; Estimate accurate stores for new features and design product features
• Help define processes and build tools as needed to scale the solution and the team
• Create and lead the product road-map; Proactively breakdown work, manage development sprints, identify risks and explore solutions
• Test software to ensure responsiveness and efficiency; Troubleshoot, debug and upgrade software; Aggressive problem diagnosis and creative problem solving
• Steer the business on timescales, prioritization and costs on competing development requirements
• Drive rigorous, and weekly product releases and lead required integration efforts with partners and/or third-party software services
• Guide the development in design, architecture and platform choices with strong focus on quality, speed, stability and scalability
• Identify and establish best practices and frameworks keeping in mind parameters of performance, responsiveness, security, maintainability, extensibility, and reuse; Work collaboratively in a lean and agile environment; Write technical documentation
• Recommend and implement new technologies, improvement of existing tech and set-up and future-proofing our technology that can help the company optimize efficiency and productivity and lead edge thinking and knowledge of innovative technologies i.e. AI, ML, blockchain, etc..

Your qualifications

• Minimum of BSc in Computer Science/IT/Electronics/Software Engineering or a comparable degree program
• Proven experience of 2-5 years of full-stack development of web applications; 2+ years building front-end interfaces with React.js & Redux workflows and 2+ years building back-end and maintaining server applications on Node.js, PostgreSQL and designing APIs
• Expert in traditional web-dev stack (HTML5, CSS3, JS); Strong in core JavaScript (ES5, ES6, ESNext, TypeORM and Typescript) and JS object model
• Experience with Linux environments and using the shell and command line terminals (preferred)
• Professional coding experience in object-oriented and scripting languages; Extensive experience building client-side web applications using React
• Proficient with:
  • JavaScript Frameworks (ReactJS/NextJS/Redux) and Node.js Frameworks (Express.js)
  • Client-side MVC frameworks such as NodeJS, React JS, NextJS, Redux, and AngularJS; Knowledge of isomorphic React
  • Configuration of various servers to run web application servers, databases, etc.; Web server technologies like Nginx, NodeJS, Apache, etc.
  • Frontend CSS frameworks like Bootstrap, Material UI and preprocessors like SASS and SCSS/LESS
  • Writing and integrating middleware; Experience with Redux Saga and Thunk
  • Architecture, design, queries of Relational databases (PostgreSQL, MySQL and other RDBMS)
  • Modern JS tooling (NPM, Webpack, Babel, ESLint and Prettier)
  • Developer tools, such as Visual Studio Code
  • Code versioning tools and Git version control systems (Github); Containerization systems (Docker)
  • Strong in data structures, XML technologies, JSON parsing
  • Caching frameworks and mechanisms, work-task queues, transactions and messaging queues (Redis, Memcached, RabbitMQ and others)
  • Building real-time applications using Web Sockets (Socket.io)
  • Web and mobile push notifications and cloud message APIs (GCM, APNS, OneSignal, etc.)
  • Setting up cron jobs and schedule task execution
  • Handling Services, RESTful, APIs, third party libraries and APIs (Google APIs, AWS, Zendesk, etc.)

• Experience with API gateway, distributed infrastructure architectures and applications tuning/profiling; Experience working with microservices
• User authentication and authorization between multiple systems, servers, and environments; Understanding of “session management” in a distributed server environment
• Experience with REST API and web service construction, integration and architecture and working with remote data via REST and JSON
• Knowledge of modern authorization mechanisms, such as JSON Web Token, Authentication and Security Technologies
• Familiarity with building secure systems (OWASP secure coding practices or similar)
• Architect and cloud-deploy applications on AWS and other cloud providers
• Deep understanding of Test-Driven Development (TDD)
• Build and manage end-to-end and UI tests; Experience writing tests (unit, integration, functional, etc.), and using testing frameworks
• Build third-party integrations like Slack, Stripe, Google and supporting their workflow
• Provision DevOps tooling with continuous integration; Build modern Front-end build pipelines and tools
• Contribute to API documentation including API description languages like Swagger; Document and diagram functional flows and architectures
• Experience in building rich PWA applications; Experience in responsive design, cross browser compatibility and website performance
• Understanding of how browsers and DOM work; Understanding and experience with asynchronous processing, partial page refresh, DOM traversal and manipulation
• Expert level using Web Analytics tools (Google Analytics and others); Experience with open source software development
• Experience with localization and internationalization of applications (working with multi-site setups, multi-language, i18n, etc.)

Some desired extras and good to have skills

• Knowledge of cyber-security, malware analysis, threat detection and/or sandboxing technology
• Preferably has knowledge of working in big data (Spark, Kafka, Hadoop) and machine learning ecosystems
• Strong background in security and data analytics and on-premise data experience
• Experience and familiarity with:
  • Architecture, design, queries and aggregation of NoSQL databases (MongoDB, Cassandra and others)
  • Elasticsearch and ELK stack
  • Developing integrations for global OTAs
  • OpenAPI
• Knowledge of multiple backend languages and framework

We offer you

• A unique entrepreneurial opportunity to build something from the ground up and scale it up to a major regionally recognizable brand
• A great learning curve in a collaborative environment with no barriers for initiatives
• Leading compensation package including salary free of local taxes, accommodation allowance for local hire or shared accommodation for international hire, free medical care from company physician, free government healthcare membership, transport allowance, paid airfare to the country of origin, paid leave and end of service according to local labor law.

Your professional career growth opportunities
As you help us grow Quesst, we will help you grow and professionally develop. Joining us at this stage, you will have the opportunity to be part of the core team if you prove you have what it takes and will be given the opportunity to:

• Lead and develop a technical strategy for the company, which involves goal setting, discussing options, and analyzing risks with the management team, CEO and board members
• An opportunity to build and manage a business unit from scratch and scale it up to success at a regional level
• Attract and retain top tech talent, mentor and manage the team as it grows
• Develop and manage KPIs for the tech team and create a challenging work environment

Have we caught your attention?
Send us your application including your resume, salary expectations and earliest starting date.

We’re looking forward to your application!