Real Customer Success comes from the heart! You're passionate about engaging your customers, understand their needs, advise them and solve their problems. You have impeccable relational skills and can create win/win environments for everyone that you work with. If this is you, we'd love to talk! Job Responsibilities : - Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go-getters. - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - You're driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers.
If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? -Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition -Acquire a thorough understanding of key customer needs and requirements -Expand the relationships with existing customers by continuously proposing solutions that meet their objectives -Ensure the correct products and services are delivered to customers in a timely manner -Serve as the link of communication between key customers and internal teams -Resolve any issues and problems faced by customers and deal with complaints to maintain trust -Play an integral part in generating new sales that will turn into long-lasting relationships -Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) -Proven experience as key account manager -Experience in sales and providing solutions based on customer needs -Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels -Excellent organizational skills -Ability in problem-solving and negotiation