Cutshort logo
Loop AI logo
Generalist (Operations)
Generalist (Operations)
Loop AI's logo

Generalist (Operations)

Vinod P's profile picture
Posted by Vinod P
1 - 5 yrs
₹20L - ₹25L / yr
Full time
Remote only
Skills
Customer Success
Presales
SaaS
Product Strategy
Technical support
Key account management
MS-Excel

About the role


In Loop, we work in super small teams, in very high velocity.


You will be part of such a team, and work day to day with all the team at Loop, plus the founders.


As a generalist, you can wear many hats, and will function across business units.

  • Customer Success: You'll work directly with customers, and make sure that we are building what users want
  • Sales: Speak with customers directly, in a pre-sale fashion. Maintain communications and optimise our CRM
  • Must-haves: Engineering Background is a plus.

Must haves.

  • Must have done this before, or be willing to learn fast.
  • Must be fast. We operate at 200mph, and so do you. -Must be relentless. We never stop, so you are even faster than us. -Must have customer driven. We think customers first and so should you. -Must be driven and go above and beyond. -Must be able to explain and communicate clearly. -Must be prepared to challenge us and disagree. We are thinking and acting as a team. -Must be able to work autonomously. -Must want to work hard. -Last but not least, you are genuinely a nice person.


Big plus You are a founder before


Founders


The team is made of Staff engineers, Senior Managers with a combined 25+ years of experience in Google, Uber, Flipkart and ShareChat.


Sundar is an IITM CS Graduate. Previously, he built Traffic Models, Driver positioning algos that power ETAs for Uber, led teams that built the RecSys for Moj(Indian equivalent of TikTok with >100M users), and represented India in ACM ICPC World Finals.


Anand is a Bits Pilani CS Graduate. Previously he has worn hats including building the first supply chain management of Flipkart in 2012 and being in the first 100 eng, running a FinTech startup for 1.5 years, managing large teams eng at Uber and building the pickup experience for Uber.


Vinod is a Bits Pilani EE Graduate. Previously he was a senior manager at Google managing data science,analytics and operations functions for products across several verticals like assitant,search, trust.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Loop AI

Founded :
2022
Type
Size
Stage :
Raised funding
About

Streamlined Delivery Intelligence for Today's Leading Food Brands: Proud partners with major US dining titans such as Starbird, Mixt, Dave's Hot Chicken, Halal Guys, and more. Currently serving in over 5,000 locations, we're poised for an explosive growth trajectory.



Founders


The team is made of Staff engineers, Senior Managers with a combined 25+ years of experience in Google, Uber, Flipkart and ShareChat.


Sundar is an IITM CS Graduate. Previously, he built Traffic Models, Driver positioning algos that power ETAs for Uber, led teams that built the RecSys for Moj(Indian equivalent of TikTok with >100M users), and represented India in ACM ICPC World Finals.


Anand is a Bits Pilani CS Graduate. Previously he has worn hats including building the first supply chain management of Flipkart in 2012 and being in the first 100 eng, running a FinTech startup for 1.5 years, managing large teams eng at Uber and building the pickup experience for Uber.


Vinod is a Bits Pilani EE Graduate. Previously he was a senior manager at Google managing data science,analytics and operations functions for products across several verticals like assitant,search, trust.


🌐 LoopKitchen

🔗 View our update on LinkedIn

Read more
Tech Stack
Python
chatgpt
Artificial Intelligence (AI)
Company social profiles
N/A
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring

Similar jobs

HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Manish Pandey
Posted by Manish Pandey
Remote only
6 - 12 yrs
₹10L - ₹25L / yr
Customer Success
SaaS

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.


We currently have 500+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.


Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home!


Who You Are: 


Responsible for leading and inspiring the Advisor team that primarily drives the initial implementation and onboarding for new HighLevel customers. Focuses on developing team capabilities, achieving software, data, migration and operational objectives and successfully delivering on customer commitments. This role will require frequent multi-tasking between building team internal processes and management of team members.


Who You Are:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by

retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk" processes and communications Essential Functions:


● Influence others, lead, coach and empower, through motivation and encouragement,

to accomplish team goals and foster a positive team culture.

● Accomplishes customer success human resource objectives by recruiting, selecting,

orienting, training, assigning, scheduling, coaching, counseling, and disciplining

employees; communicating job expectations; planning, monitoring, appraising, and

reviewing job contributions; planning and reviewing compensation actions; enforcing

policies and procedures.


● Help to develop a proactive approach to customer success by defining customer churn risk criteria

● Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations

● Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.

● Drive business improvements based on customer feedback

● Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement

● Devise a customer contact methodology to monitor and improve renewal/retention rates

● Interpret data that translates into action to improve the team.

● Can include managing or engagement with enterprise accounts

● Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities

● Coach team on customer success best practices and training

● Provide continuous knowledge growth opportunities for Highlevel features and products

● Collaborate with cross-functional teams to ensure visibility and alignment

● Work with Product to prioritize customer features and requests

● Managing customer complaints, CSAT results and relationships to assure customers satisfaction.

● Facilitate proper delegation to team members in the proper roles.

● Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement

● Build out a road map for successful implementations and ongoing support of this process and product engagement for team

● Serve as an escalation point for critical recruiting issue resolution

● Serve as an escalation point for at risk customers to promote product and resources that will help them be successful

● Collaborate with product team by providing status updates and customer feedback

● Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers

● Continued optimization of current process and future ideals


Experience/Education/Certifications Required:

● Associate & Bachelor;s degree or equivalent experience

● 3+ Years in management

● SaaS software experience

● Several years running technical customer-facing teams.

● Experience in managing a team of over 20+

● Project management skills

● Leading a results driven team

● People manager at heart, you love mentoring, leading and contributing to the professional development of those around you

● Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role

● The ability to build and maintain relationships internally with team and with customers

● Excellent listening, presentation and communication skills at all levels

● The ability to partner with customers and team members in developing their strategic direction

● The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success

● Strong customer facing communication skills

● Demonstrated data driven approach to problem solving

● Must be a go-getter and not afraid to ask questions

● Must have basic computer and excel skills

● Fluent in English.

● Demonstrated verbal and written communication skills.


EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the

highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another

along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Read more
Classplus
at Classplus
1 video
4 recruiters
Peoples Office
Posted by Peoples Office
Noida
1 - 1 yrs
Best in industry
Vietnamese
Customer Success
Customer Relationship Management (CRM)
Customer Retention

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities


You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

Read more
Facilio
Devayani M
Posted by Devayani M
Chennai
1 - 5 yrs
₹5L - ₹10L / yr
Customer Relationship Management (CRM)
Salesforce
JIRA
Javascript
Technical support
+2 more

Roles and responsibilities:

  • Must take ownership of the cases reported by the customers and give resolution on time.
  • Engage with multiple accounts at the same time and work with internal teams to provide support to address the queries.
  • Identify repetitive cases and mitigate root causes for the issues identified.
  • Accurately document all customer queries via emails and customer support tools, and do timely follow-up with internal teams like pre-sales, onboarding, implementation, or product team.
  • Work closely with product teams to enable product enhancement.
  • Create document or workflows for the frequently asked questions by customers.
  • Aside the standard procedures, create workaround procedures to ensures issues are resolved on time.

Required skills:

  • 2-4 years of experience in Customer Facing roles in SaaS based product companies, preferably from Technical Support or Product Support functions.
  • Experience working on, setting up or troubleshooting one or more CRM.
  • Must have sound knowledge of JavaScript and application testing experience.
  • Excellent English communication skills, verbal and written, to effectively present information to a wide range of audiences; customers, technical staff, vendors, and senior management.
  • Ambitious: you are eager to make an impact at Facilio.
  • Self-driven and full of energy to work on a hockey stick growth engine and collaborative spirit.
  • High energy and positive attitude to work in an early stage, fast-paced, start-up environment.

Perks and benefits:

  • An opportunity to work in a high-growth environment with embedded learning every day.
  • Ample mentorship to people as they can emerge as a future leader.
  • Exposure to working with global products and enterprise customers.
  • An opportunity to work across functions and experience sharp learning curve.
  • Competitive market Pay.
  • Employee Term Insurance and Health Insurance benefits.
  • Internet allowance.
  • Flexible working hours.
  • Company sponsored outings.
  • Healthy meal and snacks every day
  • Employee wellness program
Read more
Bengaluru (Bangalore)
0 - 5 yrs
₹3L - ₹5L / yr
Customer Success
Customer Support
BPO
Telugu
English
  • Reporting to the Customer Experience Manager
  • Work from office: the role will be based in Bark’s offices in Bangalore
  • The package will be a good base salary with excellent commission on top
  • He/she will be responsible for the following aspects of customer success, including:
  • Front-line B2B support for inbound calls & mails (ratio 80:20))
  • Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
  • Build sustainable relationships and trust with customer accounts through open and interactive communication


Requirements

  • Well versed in English and Telugu (oral and written communication)
  • Experience in sales or customer support domain will be appreciated
  • Fresh graduate or less than 2 years of experience
  • A go-getter attitude to get things done efficiently and resolve user queries in a single contact
  • Excellent communication style and ability to stay calm under pressure


Desirable

  • Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
  • Comfortable to work for 40 hours/ week on a roster basis
  • Knowledge of other languages will be an advantage

 

Read more
ColorTokens
at ColorTokens
2 recruiters
Savitha K
Posted by Savitha K
Remote, Bengaluru (Bangalore)
4 - 10 yrs
₹12L - ₹20L / yr
Customer Success
Cyber Security
Presales
Client Management
SaaS

Desired Candidate Profile:

  • The ideal candidate will have a strong mix of relationship management, strong analytical, business and technical skills.
  • 6-10 years of overall delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.
  • 2+ years experience in customer facing roles with customers in US/Europe/ME geographies.
  • Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the customers.
  • Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.
  • Ability to multitask in a dynamic, fast paced environment
  • Experienced at account management & growth through farming.
  • Experienced at leading presentations and discussions with customer’s senior management teams
  • Highly energetic, with a passion for helping customers achieve expected business outcomes

 

Qualifications:

  1. Bachelors degree from Top institutes. MBA preferred
  2. Excellent organization and project management capability
  3. Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must
  4. Self started, self motivated, flexible and results driven
  5. Experience using CRM tools

 

Preferred knowledge/skills:

  1. Experience in Cybersecurity and understanding of network fundamentals. Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
  2. Experience working/leading teams in customer success functions for SaaS products.
  3. Experience with Product Delivery Lifecycle
Read more
LivingStone Stays
at LivingStone Stays
1 recruiter
Chirag Bansal
Posted by Chirag Bansal
Remote, Mumbai
0 - 2 yrs
₹5,000 - ₹10,000 / mo
Customer Success
Marketing & Communication
Negotiation
Client Servicing
The duration of this internship is 3 months. We are currently searching for the newest member of our team!! Do you love talking to people? Do you want the comfort of working from home? Are you self motivated, efficient and organised? Do you have a professional phone manner? Are you confident answering email and phone enquiries? Responsibilities- 1. Responsible for building and nurturing relationships with travellers to give them personal touch in service. 2. Providing support to travellers related to curating their experience, building itineraries and reservations. 3. Resolving all the traveller queries on call related to staying, travel and the destination. 4. Understanding the complete traveller booking cycle and working towards increasing visibility on those channels which are used by travellers to book the stays. 5. Writing content about our stays wherever required. 6. Using CRM to record all customer interaction.
Read more
Greytip Software
at Greytip Software
2 recruiters
Sruthi Rajeev
Posted by Sruthi Rajeev
Bengaluru (Bangalore)
5 - 9 yrs
₹5L - ₹9L / yr
Implementation
Software implementation
Payroll Management
Human Resources (HR)
SaaS
Position Title:Implementation Manager
Location:Bangalore
Employment Status:Regular Full-time
Experience:4-7 years
Reports To: Head-Customer Success
TravelOccasional
SalaryCommensurate with skills

About Greytip Software

Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 9000+ we touch the lives of 10,00,000 active users + employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.Position PurposeThe Implementation Manager will proactively engage with customers to provide strategic & tactical guidance, drive adoption and to increase the business value they derive from greytHR..

Responsibilities

Administer everyday workflow of all implementation processes and provide technical support to all associates.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
Monitor all implementation requests and administer staff working and assist team and senior implementation engineers and provide required coaching for same.
Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation engineers.
Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.

Requirements

4-6 years’ work experience in a customer-facing customer success, account management or strategic consulting organization.
Very strong verbal and written communication skills absolutely essential.Proven experience building strong internal and external relationships.
Proven track record of establishing themselves as a strategic trusted advisor to clients.
Proven track record in customer service in a highly-professional in a dynamic, start-up environment
.Must be able to understand complex client use-cases and articulate them to an audience of varying perception levels internally to problem-solve.
Ability to report and share client’s status on a timely/pre-defined interval.
SaaS experience and understanding of SaaS metrics is a benefit.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Proven ability to coach & mentor team members.
Bachelor's Degree with preferably an MBABenefits.
Excellent Opportunity to be involved in high impact work and progressive learning environment.
Great team members & energy filled work environmentCompetitive salaryExcellent benefits package
Read more
ZipLoan
at ZipLoan
3 recruiters
Ankit Khare
Posted by Ankit Khare
Remote, NCR (Delhi | Gurgaon | Noida)
5 - 7 yrs
Best in industry
Customer Success
Customer Relationship Management (CRM)
customer experience
Job Description: 1. Create an organisational infrastructure that allows the business to deliver a consistently excellent experience to all customers 2. Oversee all inbound and outbound communication channels (phone, email and social media) for quality check. 3. Measure and track Net Promoter Score and build a roadmap to improve it. 4. Interview potential customers who are dropping out of the application funnel, find key reasons for such dropout and reduce the dropout 5. Interpret the sources of friction, form customer insights and influence the customer experience across the entire company through Product, Marketing, Sales, Service, Legal, and Back-Office 6. Track Social media complaints and answer such queries 7. Lead Voice of the Customer (VOC) research programs that capture both transactional and strategic feedback and provide actionable operational input on a routine basis. 8. Demonstrate and foster a sense of urgency and entrepreneurial commitment towards delivering a WOW experience Desired Profile: 1. 5 years of relevant experience in Customer Experience Management 2. Strong communication and presentation skills 3. Ability to communicate with all levels of an organization comfortably 4. Prior experience of working with MSME segment would be a plus 5. Prior experience with fintech industry would be a plus
Read more
Onestore India
at Onestore India
1 recruiter
Oshin Kakkar
Posted by Oshin Kakkar
NCR (Delhi | Gurgaon | Noida)
0 - 3 yrs
₹1L - ₹3L / yr
Communication Skills
Customer Success
Customer Relationship Management (CRM)
Client Servicing
Dear Candidate, Greetings from Onestore India!!!!! We have an urgent requirement with our company for the profile of Customer Support Executive. Location: Jangpura Extn., New Delhi Experience: 0-2 years of experience Timings: 8 pm to 8 am Company Profile: We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e; https://onespy.com Responsibilities: • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Keep records of customer interactions, process customer accounts and file documents. • Attempt to persuade customer to reconsider cancellation. • Work with customer service manager to ensure proper customer service is being delivered. • Requirements: • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Should be flexible with Shifts.
Read more
Estrella Headhunters
at Estrella Headhunters
3 recruiters
Khushbu jain
Posted by Khushbu jain
Navi Mumbai, Mumbai
0 - 3 yrs
₹2L - ₹4L / yr
Customer Support
Inside Sales
Logistics
Shipping
Negotiation
+1 more
Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly
Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos