Account Manager

We are looking for a dynamic and results-driven Area Sales Executive/Manager to join our team. The role involves promoting and selling medical devices in the assigned region. This is a full-time position with some flexibility for remote work. The selected candidate will be responsible for developing and executing sales strategies to drive revenue growth and expand market share.

Key Responsibilities:

•       Drive sales growth for microscopes within the assigned region.

•       Identify and explore new business opportunities in Pathology Labs, Diagnostic Centers, Hospitals, Medical Colleges, Universities, Agricultural Labs, FSL, and Industrial sectors.

•       Approach and promote our products to both government and private sector institutions.

•       Arrange and attend appointments with doctors, either through pre-scheduled meetings or regular outreach.

•       Provide product demonstrations, training, and technical support to customers.

•       Achieve monthly, quarterly, and yearly sales targets for volume growth and productivity.

•       Implement sales and marketing strategies as assigned by the Regional Sales Manager (RSM) or National Sales Manager (NSM).

•       Ensure daily reporting and provide feedback on customer interactions.

•       Manage area sales, collect outstanding payments, address customer complaints, and conduct visits to hospitals and doctors.

•       Analyze regional market potential, track sales performance, and maintain strong customer relationships.

•       Engage with customers daily, weekly, or monthly as required.

•       Learn product functionalities and effectively troubleshoot issues.

•       Prepare and submit weekly reports to management.

•       Complete task assigned by the reporting manager

Qualifications & Skills Required:

•       Bachelor’s or Master’s degree in any relevant field.

•       1.5 to 3 years of experience in sales or business development, preferably in medical devices, microscopes, scientific instruments, or laboratory products.

•       Strong sales acumen with high energy levels. 

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Job responsibilities for a Business Development Executive (BDE) with 0-1 year experience, focusing on skills such as communication, bidding experience, Upwork and LinkedIn knowledge, marketing strategy, marketing search, international business knowledge, and international market expertise, might include:

1. Market Research and Analysis:

• Conduct research on international markets to identify potential opportunities for business expansion.
• Analyze market trends, competitor strategies, and customer preferences to inform business development strategies.

1. Bidding and Proposal Writing:

• Prepare and submit bids on platforms like Upwork, focusing on international clients.
• Craft persuasive proposals outlining services, pricing, and timelines to win projects.
• Engage in negotiations with clients to secure favorable terms and agreements.

1. Client Communication and Relationship Building:

• Communicate effectively with clients through various channels such as email, phone calls, and video conferences.
• Build and maintain strong relationships with clients to foster long-term partnerships.
• Address client inquiries, concerns, and feedback promptly and professionally.

1. Marketing Strategy Development:

• Collaborate with the marketing team to develop and implement effective marketing strategies targeting international markets.
• Utilize LinkedIn and other platforms to promote services, build brand awareness, and generate leads.
• Monitor the performance of marketing campaigns and make recommendations for optimization.

1. International Business Expansion:

• Assist in the development of strategies for expanding the company's international presence.
• Identify potential business partners, distributors, or collaborators in target markets.
• Coordinate with internal teams to ensure compliance with international regulations and standards.

1. Documentation and Reporting:

• Maintain accurate records of client interactions, proposals, and contracts.
• Prepare regular reports on business development activities, including lead generation, conversion rates, and revenue projections.
• Provide insights and recommendations based on data analysis to improve business development strategies.

1. Continuous Learning and Skill Development:

• Stay updated on industry trends, market dynamics, and emerging technologies related to international business development.
• Participate in training programs and workshops to enhance skills in areas such as communication, negotiation, and marketing.

1. Team Collaboration:

• Collaborate with cross-functional teams including sales, marketing, and operations to ensure alignment of business development activities with overall company objectives.
• Support team members in achieving their goals and contribute to a positive and collaborative work environment.

Customer Care Executive

Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)

Responsibilities:

• Provide exceptional customer support via phone, email, or chat.
• Assist customers with inquiries, product information, and issue resolution.
• Maintain accurate and detailed customer records.
• Ensure customer satisfaction through effective communication and problem-solving.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills (written and verbal).
• Excellent interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.

Benefits:

• 14 Days Accomondataion.

• Translate designs and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance
• Build efficient and reusable front-end system that drive complex web applications
• Identify, address performance bottleneck and communicate best practices for front end engineering
• Responsible for meeting expectations and deliverables on time and in high quality
• Collaborate with Product Designers, Product Managers, and Software Engineers to build/deliver next generation products
• Interact with other team members to incorporate their innovations and vice versa
• Rapid prototyping web user interfaces

What will you do?

• Website development using LAMP technologies.
• Responsible for the development of new applications and enhancements in an existing application.
• Responsible for testing of the application, performance analysis, etc.
• Good communication skills.
• Strong Analytical and troubleshooting skills.
• Ability to meet deadlines while staying focused.
• Attention to detail and ability to work with 100% efficiency.

What does it need?

• This is a role for a talented and ambitious PHP Developer. Experience in web development preferred with graduation in a similar field.
• Minimum 2 years of experience.
• Knowledge of PHP & MySQL is a must.
• Should be capable of deploying application on Apache Web Server.
• Knowledge of HTML, CSS & JavaScript.
• Knowledge of Linux/Ubuntu etc will be an added advantage.
• Knowledge of jQuery and Ajax will be an added advantage.