
Role: Account Manager
Job Overview:
You will be working on managing accounts in the US or Europe. You will market an AI-based product and service to CXOs in Private Equity firms, Investment Banks, and Fortune 500 corporations. You will experience working with some of the sharpest minds in the Industrial and TMT sectors focused on Strategy and M& A.
Your focus will be:
- Source sales opportunities through outreach campaigns, social media, and inbound lead management
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executive for further development and closure
- Achieve quarterly quotas for sales meetings and help sales leader/ executive achieve respective sales targets
- Research accounts, identify key players, and generate interest
- Maintain and expand your database of prospects within your assigned territory
- Perform effective online demos to prospects (for cognitive applications)
Preferred Experience:
- Must have at least 4+ years of RELEVANT experience in Sales/Inside/Sales/Solution
- Selling/Account management/Business development in a closing/quota-bearing role.
- Willing to overlap with timings in the US and UK
Primary Responsibilities:
- Managing existing clients
- Building a database of relevant clients
- Qualifying accounts
- Identifying contacts
- Outreach, follow-up, and set-up meetings
- Content creation
- Review with sales partners on a weekly basis
- Industry and market research, to stay abreast of trends and help pitch/ position services
Required Skills & Personal Attributes:
- Excellent business writing and verbal communication skills including presentation skills.
- Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions.
- Ability to develop and articulate strategic recommendations based on rigorous data analysis.
- High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel, etc. )
- Strong interpersonal skills: the ability to work with teams in a timeline driven high-pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy; a strong can do' attitude; ability and willingness to work in a small and fast-growing set-up; ability to pro-actively identify ways to contribute to the firm's goals & mission; international experience; professional appearance as well as the manner of speaking.
Educational Background:
Bachelor's degree (Engineering/ Commerce/ Economics) from a top-tier university (such as IITs, NITs, DU, etc. ); And an MBA from a reputed institution in India / abroad

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o Lead the incident management process and team involved in resolving the
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incident management process.
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o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
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o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
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