Are you looking to make a significant impact at a growing Saas company? SocialPilot is seeking a high-energy Customer Success Manager to develop customer relationships that promote retention and loyalty. You will manage the team that directly interacts with our existing clients and provides technical support to customers across the world with the goal to keep them satisfied with the product. Your Profile: - Establish a trusted partner/advisor relationship with assigned clients and drive value with our product - Work closely with customers to understand their measures of success and identify areas for improvement - Create strategies, ideas, and proposals on how to increase product adoption and usage - Create strategies and ideas to increase and maintain retention rates as well as overall customer satisfaction - Coordinate periodic calls with selected customers to review business issues - Establish excellent cross-functional relationships with other SocialPilot leaders to ensure that all SocialPilot services are deployed in a manageable and supportable way - Ensure customers’ expectations are being met by internal support organizations What You'll Do - Bachelor’s degree (or equivalent job-related experience) - 2+ years of experience in managing a variety of accounts - Experience in management consulting or something similar - Strong customer communication and interpersonal skills; ability to provide timely communications to customers is vitally important - Ability to quickly develop effective working relationships with internal and external contacts - Know-how of customer market working conditions - Excellent managerial, communication and consultancy skills - A strong track record of success is a must
Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be managing clients for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: + Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight + Great problem-solving skills, taking a consultative approach to find the best solution + Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users Responsibilities: + Develop new business mass communication such as email and social media to introduce the company’s engineering services offerings and identify appropriate buyers within the target market. + Follow up on leads and conduct research to identify potential prospects. + Determine prospects pain points to determine how the company’s engineering services and solutions will address those needs. + Achieving your target and helping build a system that consistently hits quotas. + Understanding customer requirements and giving a customized demo as per requirements. + Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans Requirements: + 1+ year of experience in inside sales, preferably in an insides B2B SaaS, high-velocity sales environment. + Fearless attitude – willing to take intelligent risks + Hard working and willing to achieve a high volume of outbound calling activity every day while maintaining a positive and energetic persona. + Problem Solver + Ability to work in a team environment + Articulate with strong business acumen Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Lead Generation is critical to us and this will be a masterclass for the same + This is an excellent and exciting opportunity to grow with one of Asia’s fast-growing Fintech companies. + Energetic, highly skilled, passionate & fun work culture.
Job Responsibilities: Present technical materials during prospect calls and meetings. Managing end to end proof of concepts for prospects, providing guidance, assistance, and technical leadership to sales teams Responsible for solutioning the product and showing the value of the product to prospects & customers Prioritize assigned tasks appropriately Requirements: Bachelor’s degree in technology related field Overall 10 years of experience with at least 3 years equivalent work experience The ability to understand complex technical solutions in security or web and should be able to present them to prospects/customers Excellent communication and presentation skills Openness to short term travels & night shifts (whenever needed) Team player yet can contribute with minimal supervision and be able to work in a fast-paced & collaborative environment. Ability to work with senior level leaders and stakeholders Additional Requirements: (Good to have) Understanding of IP networking, HTTP, DNS, and web architectures Knowledge of APIs, Web Services (REST) and web programming principles, cookies & sessions Work experience combined with relevant industry experience in a consulting role related to solution delivery or cloud solutions.
At Needle, we are on a mission to do everything we can to help people stay happy, and for a change, we are a technology company which isn’t only about getting those billion users to use our applications. We are a company which is about using technology as an enabler to impact peoples lives in real time. We are gradually moving towards our vision of building products which can inspire human happiness. Our product suite is aimed at helping people widen their minds, learn better, pursue aspirations and a better livelihood. As an intensely vision oriented company, we also work hard to make business sense without insane burning of investor's money, and hence are entirely self-funded via high-value turnkey research and development projects we undertake with companies in B2B Enterprise Technologies, Healthcare, e-commerce to name a few. Across all of our initiatives, we strive to build human interfacing platforms which have to be built with a lot of thought and finesse. To power our initiatives we are looking for someone who can define the role of a purist Frontend engineer to start with but will have the opportunity to grow into a full stack developer later, and also grow on to be a product leader herself/himself. Frontend Capabilities we are looking for: We use a lot of angular.js across our applications along with Jquery, Bootstrap, Git. In addition, the experience of working on creating unique application experiences across a range of devices definitely counts. Also, the inherent excitement to explore anything new that comes up. The person we expect to see working with us: 1. Firstly we are looking for someone who has the lead your own way spirit. 2. Secondly, we are looking for people who are honest, transparent and place the team before their personal agenda. 3. We are not looking for the best developer out there but as long as you have done something with your skills till date, and are willing to learn, we should be good. What you will work on: 1. You will initially work from scratch on a pretty large enterprise application and also work on our internal R&D. 2. Gradually we expect you to be able to take ownership of your own product line.
Key Responsibilities: a.Create and execute new logo customer acquisition strategy for Lemnisk for BFSI vertical. b. Own and Deliver Quarterly/Annual order booking target. c. Own and lead end to end Sales process from lead generation, lead qualification, Proposal submission, Contract Negotiation and Closure for designated markets d. Proactively refine lead generation, lead qualification process and pitch for engaging customers/prospects Qualifications: a. Undergraduate degree in a relevant field. MBA is a plus b. Consultative Sales Experience: 6 to 09 years c. Strong work ethic with demonstrated ability to meet and exceed sales commitments d. Experience in selling to enterprises, especially banks and insurance companies is a big plus e. Deep appreciation of technology and its ability to create value – especially in areas of big data analytics, machine learning and personalization
Customer Success Managers work closely with the sales and onboarding team to ensure that customers are able to adopt the platform and utilize it fully to extract the maximum possible business value. CSMs are responsible for driving product adoption, customer satisfaction ( not limited to NPS ), product ROI, and retention. This customer facing role is crucial in building everlasting relationships with the customer, which sits at the core for us an organization. What do we do as a business iZooto helps e-commerce businesses and publishers generate traffic and sales using browser notifications. Over 15,000 businesses use iZooto to push over 10B notifications. Every month. Our customers love us. And they do so because our customer success team walks the mile and beyond to ensure that they get maximum bang for their buck. Some of the largest brands in the world trust iZooto - Adidas, Telefonica, Tencent. And they trust the brand because the best customer success team in the business is vested in their growth story. CSMs work closely with their counterparts to ensure that every time a notification is delivered, our customers move towards their bigger objective - Delightful experience. You will be expected to: - Build a deep understanding of marketing automation and web push notification as a communication channel. Over time, you would build your authority in the industry and establish yourself as a thought leader - Understand customer pain points, their marketing goals, and outline the best possible solutions using iZooto - Collaborate with product, partner development, and marketing teams to build and drive product messaging across your portfolio customers. - Develop and execute ‘success plans’ including shared goals and performance metrics in coordination with your customer's counterpart to help customers get maximum bang for their buck - Track product adoption to identify churn risk and work proactively with the product and sales teams - Continuously scout for new use cases and build deeper integration with customer’s marketing stack - Identifying and building upon upselling opportunities - Set up a feedback channel for product and product marketing teams You Will Own These Metrics Each team and individual at iZooto owns a set of metrics. Efficacy and efficiency of the team are measured by tracking pre-defined metrics. Each Customer Success Manager is responsible for their portfolio of customers. Over a period of time, you will work towards improving these key metrics - - Net Negative - Revenue Churn - Logo Churn Must Have: - 2+ years of customer facing experience - preferably as a customer success manager, professional services consultant, account manager, pre/post sale engineer or product manager - Strong understanding of digital marketing including concepts, practices, and tools - Well-founded technical orientation - effectively communicate with software developers using domain concepts and terminology - “True Hustler” - strong team operator who plays well with others, and thrives in a rapidly evolving, dynamic and high-pressure environment. Good To Have: - Proven experience working for a Software-as-a-Service(SaaS) product - particularly those who have worked in the mobile ecosystem (MarTech, AdTech) - Demonstrated expertise working for a digital marketing agency, advertising network/exchange or as an online media buyer/campaign manager - Proficiency in Google Analytics, Google Tag Manager, Facebook Ad Manager and working with other digital marketing systems our customers use
Keka has been disrupting the HR Tech market, thanks to our people and customers. We are here to create best experience for every employee in every organization in India and the World. Our developers make this transformation possible! At Keka, we have an ownership mentality: every employee has the power to make our company better. Our engineers own projects from end-to-end by influencing initial feature specs, building backend & APIs, writing frontend code, and overseeing ongoing production operations for deployed features. We are looking for a passionate Flutter Mobile developer who has experience working on Android and IOS platforms. As with every programmer, we look for certain traits in you. Traits we look in you ================== Craftsman or a code coolie? ---------------------------------------- Clean code is a craft. There’s beauty in good code. Only craftsmen get it, while the code coolies are comfortably clueless, swirling in their own soup. Craftsmen spend hours iterating and refactoring until their code reaches a S.O.L.I.D state. They are extremely curious, always honing their skills and laser focused on solving the same problem with better approaches. Are you such craftsman? “A good programmer looks both ways before crossing a one-way street” -Anonymous Naming and Readability matters ------------------------------------------------- Good coders respect and care for fellow coders’ time, so they always write code that is simple to read and understandable. They avoid convoluted and complex logic and keep it simple, stupid. And yes they are extremely careful about naming. “You should name a variable using the same care with which you name a first-born child” - Robert C. Martin Skills matter less. Problem solving matters most ---------------------------------------------------------------------- At Keka, we are problem solvers first and programmers next. Skills are secondary - mere tools to solve real world problems. Tech is only a means to make an impact on the world. So the reason for you to join us shouldn’t be just some cool tech stack you get to work on, but the impact you are going to make on this world! “First, solve the problem. Then write the code.” - John Johnson Can you model the world? ---------------------------------------- No matter how great algorithms and code you write, if you can’t get your data and object modeling right, it demonstrates your lack of experience building real world scalable products. Before writing the first line of the code, you should understand what it will be doing, how it will be used, what it will use, how modules, services will work with each other, what structure will it have, how it will be tested and debugged, and how it will be updated. And you ask enough questions to get these answers. “Bad programmers worry about the code. Good programmers worry about data structures and their relationships” - Linus Torvalds Devops, not your thing? ----------------------------------- Writing code is one thing. Getting it running and being used is altogether another. If you aspire to be an architect (and we insist you should), you should start being a part in Devops. At Keka we expect developers to take part in devops every now and then. “The most powerful tool we have as developers is automation” - Scott Hanselman Talk is cheap. Show the code. ------------------------------------------- Be willing to write code as we work with you in the interview process. We want the code to talk about you. If you rather feel you are too senior to take a code test, please stop reading this right away. We are sorry you had to waste time reading this long passage. We are not right place for you. “Talk is cheap. Show me the code” - Linus Torvalds Say “I don’t know”. -------------------------- There’s no quicker way to waste your time as a developer than to refuse to acknowledge what you don’t know. What makes you valuable isn’t what you know, but rather your humility and ability to quickly learn from others and adapt to evolving technologies. A good programmers know what’s relevant today is outdated tomorrow. “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change” - Charles Darwin
We are looking for a product manager that is strong on Tech, UX and Marketing to work on our SaaS platform, which is now ranked top HR platform in India. The product space we are in poses engineering challenges of an ERP and yet demands a user experience of that of a consumer grade application. While accommodating myriad and varying business needs of thousands of customers, we still need to provide best user experience without complicating the product. Such holistic marriage of engineering and UX excellence is where our competitors struggle and Keka thrives. As a product manager you'd be leading this effort. We are looking for following traits in you. A Visual thinker ============== This is first and foremost important trait we need in you. A visual thinker who can cut through myriad pieces of informationa and create sense in a clear and concise way. More about Visual thinking below http://www.xplaner.com/visual-thinking-school/ https://www.lifehack.org/275993/7-things-only-visual-thinkers-will-understand A keen sense of design ===================== There are two people: Those who understand design and those who don't. While wireframing is a good start, a keen sense of visual design and aesthetics is a must. You don't have to be a great visual designer, but you should contrast between a good design and a bad design, and pick what is right for your product. You should be able to speak to a designer in terms such as contracst, visual heirarchy and whitespace. Empathetic =========== Understanding customers, their pain points and success factors requires empathy. In your role as a Product Manager, working with various stakeholders, constantly mediating and forging compromises between different viewpoints, it is easy to lose track of customer. Empathy towards customer needs serves as your north star there. You must successfully represent the customer’s needs, who is never present during internal decision-making, but is the most essential stakeholder. Biased towards execution ======================== All talk and intellectuality without execution is useless if it doesn't translate into outcome. A strong bias for execution and getting things out the door, therefore is a must. Tech Background is a big plus ======================== A Product manager from a tech background is quick in independent decision making and will feel most comfortable working with engineers. Not to mention, we are in enterprise SaaS space where platform thinking and technical integrations are very much part of the product. Roles & Responsibilities ==================================== - Understand overall market, competitive space, determine market segmentation, positioning and more - Understand user needs, pain points and success factors - Create vision/strategy for the product that responds to these user and market needs. - Convey the strategy in form of short and long term product roadmap, prioritize features based on priority and execution time. - Coordinate and support different teams all through the product life cycle - Business, engineering, design, sales, marketing and support teams.
Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization