PinnacleWorks Infotech P Ltd

Job description:

Job Title: Sales Associate (B2B – SaaS / AI Solutions)

Location: Gurgaon

Department: Sales

About the Role

We are looking for a proactive and detail-oriented Sales Associate to support our B2B sales efforts for SuperBot. This role involves engaging with prospective clients, delivering product demonstrations, managing client relationships, and ensuring smooth post-sales operations. The ideal candidate will act as a bridge between clients and internal teams, ensuring both business growth and customer satisfaction.

Key Responsibilities1. Lead Engagement & Prospecting

• Act as the first point of contact for prospective B2B clients
• Qualify inbound and outbound leads based on business requirements
• Understand client needs and align them with product capabilities

2. Product Demonstrations

• Schedule and conduct clear, structured product demos
• Deliver compelling technical walkthroughs showcasing SuperBot’s value proposition
• Address client queries and objections effectively

3. Account Management & Retention

• Build and maintain strong relationships with existing clients
• Serve as a primary point of contact for day-to-day client requirements
• Ensure high levels of customer satisfaction and engagement

4. Financial Operations

• Manage post-sales activities including billing and invoicing
• Track payments and follow up proactively on outstanding dues
• Coordinate with internal teams to ensure accurate financial records

5. Churn Mitigation & Escalation

• Monitor account health and identify early signs of client dissatisfaction
• Take proactive steps to resolve issues and reduce churn
• Escalate critical concerns to the Client Success Manager (CSM)
• Support resolution by coordinating between client expectations and internal capabilities

6. Internal Liaison

• Act as a communication bridge between clients and internal teams
• Translate client feedback into actionable insights for the Tech team
• Contribute to improving AI conversation flows and overall product performance

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Business, Marketing, or any related field
• 1–3 years of experience in B2B sales, SaaS, or client-facing roles, along with hands-on experience in post-sales operations such as billing, invoicing, and payment follow-ups.
• Strong communication and presentation skills
• Ability to understand technical products and explain them clearly
• Good organizational and follow-up skills
• Problem-solving mindset with attention to detail

Preferred Skills

• Experience in SaaS / AI / Voicebot solutions
• Familiarity with CRM tools and sales pipelines
• Basic understanding of client success and retention strategies

What We Offer

• Opportunity to work with cutting-edge AI solutions
• Dynamic and growth-oriented work environment
• Exposure to end-to-end sales and client lifecycle management

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• This role would require a F2F interview post initial telephonic discussion, Would you be available for the same?
• If you get shortlisted for this role, How soon would you able to join the organisation?

Education:

• Bachelor's (Required)

Experience:

• IT Sales/B2B Sales: 1 year (Required)