PinnacleWorks Infotech P Ltd

Role Overview

We are looking for a sharp, relationship-driven Key Account Manager to own and grow our most valuable client partnerships. You will be the single point of accountability for a portfolio of key accounts — driving renewals, upsells, and ensuring clients extract maximum value from Superbot’s AI communication stack. This role sits at the intersection of sales, product, and delivery — you’ll need commercial instincts paired with enough technical fluency to consult on bot strategy and deployment outcomes.

Key Responsibilities

• Own end-to-end relationship management for a portfolio of 15–25 key accounts, serving as the primary point of contact for CXOs, IT heads, and department leads.
• Drive revenue growth through renewals, upsells, cross-sells, and expansion into new use cases (voice bots, WhatsApp bots, chat widgets, outbound campaigns).
• Conduct regular business reviews (QBRs) with clients, presenting ROI metrics, usage analytics, and actionable recommendations to deepen platform adoption.
• Collaborate with the Prompt Engineering and Bot Deployment teams to ensure client bots are optimised for conversion, CSAT, and operational goals.
• Act as the voice of the customer internally — channel feedback to Product, Engineering, and Leadership to shape roadmap priorities.
• Identify at-risk accounts early, build and execute retention playbooks, and maintain a net revenue retention rate above target.
• Support pre-sales efforts for strategic prospects by contributing to solution design, demos, and proposal narratives.
• Maintain accurate pipeline, forecast, and account health data in CRM (HubSpot/Salesforce).
• Stay current on competitive landscape, industry trends in conversational AI, and regulatory shifts relevant to client verticals.

Requirements

• Minimum 1 year of experience in Key Account Management, Client Success, or Sales in a SaaS / AI / CPaaS / EdTech environment.
• Strong commercial acumen — comfortable with P&L conversations, pricing negotiations, and contract structuring.
• Excellent communication skills in English and Hindi; ability to engage confidently with senior stakeholders.
• Familiarity with AI/ML concepts, chatbot/voicebot platforms, or CPaaS ecosystems (Twilio, Gupshup, Tata Tele, etc.) is a strong plus.
• Hands-on experience with CRM tools (HubSpot, Salesforce) and comfort with data-driven account planning.
• Self-starter who thrives in a fast-paced, evolving product environment and can context-switch across verticals.

Job description:

Job Title: Sales Associate (B2B – SaaS / AI Solutions)

Location: Gurgaon

Department: Sales

About the Role

We are looking for a proactive and detail-oriented Sales Associate to support our B2B sales efforts for SuperBot. This role involves engaging with prospective clients, delivering product demonstrations, managing client relationships, and ensuring smooth post-sales operations. The ideal candidate will act as a bridge between clients and internal teams, ensuring both business growth and customer satisfaction.

Key Responsibilities1. Lead Engagement & Prospecting

• Act as the first point of contact for prospective B2B clients
• Qualify inbound and outbound leads based on business requirements
• Understand client needs and align them with product capabilities

2. Product Demonstrations

• Schedule and conduct clear, structured product demos
• Deliver compelling technical walkthroughs showcasing SuperBot’s value proposition
• Address client queries and objections effectively

3. Account Management & Retention

• Build and maintain strong relationships with existing clients
• Serve as a primary point of contact for day-to-day client requirements
• Ensure high levels of customer satisfaction and engagement

4. Financial Operations

• Manage post-sales activities including billing and invoicing
• Track payments and follow up proactively on outstanding dues
• Coordinate with internal teams to ensure accurate financial records

5. Churn Mitigation & Escalation

• Monitor account health and identify early signs of client dissatisfaction
• Take proactive steps to resolve issues and reduce churn
• Escalate critical concerns to the Client Success Manager (CSM)
• Support resolution by coordinating between client expectations and internal capabilities

6. Internal Liaison

• Act as a communication bridge between clients and internal teams
• Translate client feedback into actionable insights for the Tech team
• Contribute to improving AI conversation flows and overall product performance

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Business, Marketing, or any related field
• 1–3 years of experience in B2B sales, SaaS, or client-facing roles, along with hands-on experience in post-sales operations such as billing, invoicing, and payment follow-ups.
• Strong communication and presentation skills
• Ability to understand technical products and explain them clearly
• Good organizational and follow-up skills
• Problem-solving mindset with attention to detail

Preferred Skills

• Experience in SaaS / AI / Voicebot solutions
• Familiarity with CRM tools and sales pipelines
• Basic understanding of client success and retention strategies

What We Offer

• Opportunity to work with cutting-edge AI solutions
• Dynamic and growth-oriented work environment
• Exposure to end-to-end sales and client lifecycle management

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• This role would require a F2F interview post initial telephonic discussion, Would you be available for the same?
• If you get shortlisted for this role, How soon would you able to join the organisation?

Education:

• Bachelor's (Required)

Experience:

• IT Sales/B2B Sales: 1 year (Required)