PinnacleWorks Infotech P Ltd
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Job description:
Job Title: Sales Associate (B2B – SaaS / AI Solutions)
Location: Gurgaon
Department: Sales
About the Role
We are looking for a proactive and detail-oriented Sales Associate to support our B2B sales efforts for SuperBot. This role involves engaging with prospective clients, delivering product demonstrations, managing client relationships, and ensuring smooth post-sales operations. The ideal candidate will act as a bridge between clients and internal teams, ensuring both business growth and customer satisfaction.
Key Responsibilities1. Lead Engagement & Prospecting
- Act as the first point of contact for prospective B2B clients
- Qualify inbound and outbound leads based on business requirements
- Understand client needs and align them with product capabilities
2. Product Demonstrations
- Schedule and conduct clear, structured product demos
- Deliver compelling technical walkthroughs showcasing SuperBot’s value proposition
- Address client queries and objections effectively
3. Account Management & Retention
- Build and maintain strong relationships with existing clients
- Serve as a primary point of contact for day-to-day client requirements
- Ensure high levels of customer satisfaction and engagement
4. Financial Operations
- Manage post-sales activities including billing and invoicing
- Track payments and follow up proactively on outstanding dues
- Coordinate with internal teams to ensure accurate financial records
5. Churn Mitigation & Escalation
- Monitor account health and identify early signs of client dissatisfaction
- Take proactive steps to resolve issues and reduce churn
- Escalate critical concerns to the Client Success Manager (CSM)
- Support resolution by coordinating between client expectations and internal capabilities
6. Internal Liaison
- Act as a communication bridge between clients and internal teams
- Translate client feedback into actionable insights for the Tech team
- Contribute to improving AI conversation flows and overall product performance
Required Skills & Qualifications
- Bachelor’s degree in Engineering, Business, Marketing, or any related field
- 1–3 years of experience in B2B sales, SaaS, or client-facing roles, along with hands-on experience in post-sales operations such as billing, invoicing, and payment follow-ups.
- Strong communication and presentation skills
- Ability to understand technical products and explain them clearly
- Good organizational and follow-up skills
- Problem-solving mindset with attention to detail
Preferred Skills
- Experience in SaaS / AI / Voicebot solutions
- Familiarity with CRM tools and sales pipelines
- Basic understanding of client success and retention strategies
What We Offer
- Opportunity to work with cutting-edge AI solutions
- Dynamic and growth-oriented work environment
- Exposure to end-to-end sales and client lifecycle management
Job Type: Full-time
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- This role would require a F2F interview post initial telephonic discussion, Would you be available for the same?
- If you get shortlisted for this role, How soon would you able to join the organisation?
Education:
- Bachelor's (Required)
Experience:
- IT Sales/B2B Sales: 1 year (Required)
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