Account Manager

Senior Software Engineer 

Challenge convention and work on cutting edge technology that is transforming the way our customers manage their physical, virtual and cloud computing environments. Virtual Instruments seeks highly talented people to join our growing team, where your contributions will impact the development and delivery of our product roadmap. Our award-winning Virtana Platform provides the only real-time, system-wide, enterprise scale solution for providing visibility into performance, health and utilization metrics, translating into improved performance and availability while lowering the total cost of the infrastructure supporting mission-critical applications.  

We are seeking an individual with expert knowledge in Systems Management and/or Systems Monitoring Software, Observability platforms and/or Performance Management Software and Solutions with insight into integrated infrastructure platforms like Cisco UCS, infrastructure providers like Nutanix, VMware, EMC & NetApp and public cloud platforms like Google Cloud and AWS to expand the depth and breadth of Virtana Products. 

Role Responsibilities: 

• The engineer will be primarily responsible for architecture, design and development of software solutions for the Virtana Platform 
• Partner and work closely with cross functional teams and with other engineers and product managers to architect, design and implement new features and solutions for the Virtana Platform. 
• Communicate effectively across the departments and R&D organization having differing levels of technical knowledge.  
• Work closely with UX Design, Quality Assurance, DevOps and Documentation teams. Assist with functional and system test design and deployment automation 
• Provide customers with complex and end-to-end application support, problem diagnosis and problem resolution 
• Learn new technologies quickly and leverage 3rd party libraries and tools as necessary to expedite delivery 

Required Qualifications:    

• Minimum of 4-10 years of progressive experience with back-end development in a Client Server Application development environment focused on Systems Management, Systems Monitoring and Performance Management Software. 
• Deep experience in public cloud environment using Kubernetes and other distributed managed services like Kafka etc (Google Cloud and/or AWS) 
• Experience with CI/CD and cloud-based software development and delivery 
• Deep experience with integrated infrastructure platforms and experience working with one or more data collection technologies like SNMP, REST, OTEL, WMI, WBEM. 
• Minimum of 6 years of development experience with one or more of these high level languages like GO, Python, Java. Deep experience with one of these languages is required. 
• Bachelor’s or Master’s degree in computer science, Computer Engineering or equivalent 
• Highly effective verbal and written communication skills and ability to lead and participate in multiple projects 
• Well versed with identifying opportunities and risks in a fast-paced environment and ability to adjust to changing business priorities 
• Must be results-focused, team-oriented and with a strong work ethic 

Desired Qualifications: 

• Prior experience with other virtualization platforms like OpenShift is a plus 
• Prior experience as a contributor to engineering and integration efforts with strong attention to detail and exposure to Open-Source software is a plus 
• Demonstrated ability as a lead engineer who can architect, design and code with strong communication and teaming skills 
• Deep development experience with the development of Systems, Network and performance Management Software and/or Solutions is a plus 

About Virtana: 

Virtana delivers the industry’s only broadest and deepest Observability Platform that allows organizations to monitor infrastructure, de-risk cloud migrations, and reduce cloud costs by 25% or more. 

Over 200 Global 2000 enterprise customers, such as AstraZeneca, Dell, Salesforce, Geico, Costco, Nasdaq, and Boeing, have valued Virtana’s software solutions for over a decade. 

Our modular platform for hybrid IT digital operations includes Infrastructure Performance Monitoring and Management (IPM), Artificial Intelligence for IT Operations (AIOps), Cloud Cost Management (Fin Ops), and Workload Placement Readiness Solutions. Virtana is simplifying the complexity of hybrid IT environments with a single cloud-agnostic platform across all the categories listed above. The $30B IT Operations Management (ITOM) Software market is ripe for disruption, and Virtana is uniquely positioned for success. 

Role Description

We are seeking a full-time AI Developer specializing in Generative AI and Large Language Models (LLMs) to join UpSolve Solutions in Mumbai. This client-facing, on-site role involves designing, developing, and deploying AI models, specifically focusing on GenAI and LLMs. The AI Developer will leverage expertise in machine learning, natural language processing, and data science to build cutting-edge AI solutions that drive business innovation and solve complex challenges.

Qualifications

• Expertise in Generative AI and Large Language Models (LLMs)
• Strong background in machine learning algorithms, natural language processing, and predictive modeling
• Proficiency in programming languages such as Python
• Expertise in GCP, AWS or Azure
• Experience with large-scale data processing and model training
• Excellent problem-solving, critical thinking, and analytical skills
• Ability to work with complex datasets, perform data preprocessing, and optimize AI models
• Strong communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders
• Bachelor's or Master’s degree in a relevant field (e.g., Computer Science, Artificial Intelligence, Data Science)
• Experience with video and text analytics is a plus

Senior Tech Lead specializing in FSM modules with over 7 years of experience in Field Dispatch and 2 years in FSM modules. Demonstrated ability to lead teams, implement FSM solutions, and optimize field service management processes to improve efficiency and service delivery

Intermediate Developer specializing in FSM modules with over 3 years of experience in Field Dispatch and 1 year in FSM modules. Skilled in developing and optimizing field service management solutions to enhance operational efficiency and service delivery.

● Raising Weekly Lead Generation.

● Understanding the client requirements and their need.

● Demonstrating and explaining the cloud infrastructure and it’s advantages.

● Strong follow up with clients.

● Interaction with IT Heads/CEO/CIO,etc. regarding Cloud Emails.

● Maintaining the follow ups with the clients.

● Aiming to achieve Monthly, quarterly targets,

● Actively seeking out for new sales opportunities through cold calling and networking.

● Organizing sales visits or online demo with the clients.

● Converting Leads into Opportunities.

● Forecasting the Opportunities.

● Must be eager to learn new cloud solutions and constantly improve skills to deliver an edge of technology to

customers

● The person should be aware of windows management policies. Understanding on IT infra basic

functionalities will be an added advantage

• Business – Product understanding | Requirement Analysis | Expectation Management

1. Designs Technical Solutions (30%)

• Design / Propose cross-system / solutions for business requirements
• Understand and leverage existing systems
• Market – technology trend | What is happening/cooking in lending eco-system

1. Schedule Management (30%)

• Create project plans
• Monitor Delivery Timeline
• Facilitate stakeholder communication

1. Think Big (10%)

• Cultivation of ideas
• Search opportunity | Create an opportunity
• Grab opportunity | Ride opportunity

Desired Profile: System Integrator – Tech, solution specialist, Business Analyst, PMO, part of the product team, etc

Must-Know: lending eco-system, cloud strategy/offering, etc, Documentation n Presentation, Influencer in a way, etc

Nice to have: Knowledge of modern architecture, data warehouse - lead generation/curation/analytics, in-depth knowledge of any LOS / LMS / BRE / LCS / accounting, six sigma, scrum practice, active on social media, entrepreneur, worked in Start-up, etc.