Regional Business Manager

Role & Responsibilities :

- Lead the design, analysis, and implementation of technical solutions.

- Take full ownership of product features.

- Participate in detailed discussions with the product management team regarding requirements.

- Work closely with the engineering team to design and implement scalable solutions.

- Create detailed functional and technical specifications.

- Follow Test-Driven Development (TDD) and deliver high-quality code.

- Communicate proactively with your manager regarding risks and progress.

- Mentor junior team members and provide technical guidance.

- Troubleshoot and resolve production issues with RCA and long-term solutions

Required Skills & Experience :

- Bachelors/Masters degree in Computer Science or related field with a solid academic track record.

- 6+ years of hands-on experience in backend development for large-scale enterprise products.

- Strong programming skills in Java; familiarity with Python is a plus.

- Deep understanding of data structures, algorithms, and problem-solving.

- Proficient in Spring Boot and RESTful APIs.

- Experience with cloud technologies like ElasticSearch, Kafka, MongoDB, Hazelcast, Ceph, etc.

- Strong experience in building scalable, concurrent applications.

- Exposure to Service-Oriented Architecture (SOA) and Test-Driven Development (TDD).

- Excellent communication and collaboration skills.

Preferred Technologies :

- Java

- Spring Boot, J2EE

- ElasticSearch

- Kafka

- MongoDB, Ceph

- AWS

- Storm, Hazelcast

- TDD, SOA

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

JOB DESCRIPTION

Department

IT

Location

Thane West, Mumbai

Job Title

Project Manager

Experience range

5 to 7 years of experience required

Key Skills

Project Management, Resource Management, Risk Management, Budget and Cost Control, JIRA, Scrum Management, Team Management, Delivery Tracking, Customer Communication

Role description

As a Project Manager, you will be responsible for leading and overseeing the entire project lifecycle, from inception to delivery. Your primary focus will be on ensuring that projects are completed on time, within scope, and within budget, while maintaining the highest quality standards.

Roles and Responsibilities

1. Project Planning: Define project scope, objectives, deliverables, and timelines. Create detailed project plans and schedules, ensuring that all project stakeholders understand the scope and objectives.
2. Resource Management: Allocate and manage project resources, including developers, testers, and other team members. Ensure that team members have the necessary tools and support to complete their tasks.
3. Scrum Management: Implement and oversee Scrum methodologies to facilitate effective team collaboration and ensure project milestones are met.
4. Delivery Tracking: Utilize tools such as JIRA to track project progress, identify bottlenecks, and implement solutions to keep projects on schedule.
5. Customer Communication: Maintain clear and effective communication with all project stakeholders, including team members, clients, and executives. Provide regular project status updates and reports, addressing customer concerns and ensuring alignment with client goals.
6. Risk Management: Identify potential risks and develop mitigation strategies. Proactively address issues that may affect project timelines or budgets.
7. Quality Assurance: Oversee the quality of project deliverables. Ensure that code written in .NET Technologies meets high-quality standards and is free from defects.
8. Budget Control: Monitor project budgets and expenditures. Keep the project within budget and implement cost-saving measures where necessary.

Qualification

• Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred).
• Proven experience in project management within mobile app development using .Net technologies.
• Strong understanding of software development methodologies and project management principles.
• Excellent communication and interpersonal skills.
• Proficiency in project management tools and software.
• PMP, Agile, or Scrum certification is a plus.
• Exceptional problem-solving and decision-making abilities

JD - API + Mobile testing (IOS)

• Strong experience in Manual Testing of Enterprise Class and Financial application and web portals.
• Expert in UI testing on multiple platforms and browsers, and API testing using Postman.
• Experience in UI Automation using tools like Selenium web driver and API Automation using Rest Assured framework with Java.
• Good Experience in Mobile App testing on iOS platform.
• Good to have exposure to Automation testing of mobile apps via Appium Exposure and know-how of performance testing and security testing
• tools.
• Good experience in understanding the requirements, deriving the goals and taking ownership of tasks.
• Knowledge of AWS / Cloud would be a plus.
• Should be self-driven engineer with desire to use practical and professional concepts in QA along with application of QA standards and
• procedures to resolve routine issues.
• Should be able to write use cases based on product requirements, execute them and report issues in bug tracking system.
• Should be self-starter, lead and self-contributing to the QA team. Helps QA community to learn Automation, impart necessary technical
• knowledge. Improve process and quality via test and process automation: defining right strategy and technology based on process and
• architecture assessment by engaging different roles and stakeholders.
• Deep practical experience with cutting edge tools for Web, Mobile, Desktop, DB and Web-service testing (Selenium, Katalon, Ready API/
• Postman etc.)
• Experience using SQL regarding writing and understanding queries and procedures.

Responsibilities:

• Take ownership of QA requirements and provide testing guidance to the technology team Lead and coordinate the application enhancement
• and tech ops testing activities with technology and business teams
• Should understand the requirement, design and develop the automation test cases
• Define and establish test strategy and process
• Understand complex nature of the application and come up with the test plan
• Should also work as Individual Contributor
• Participate in team communication and collaborate in planning activities, including stand-ups, iteration planning meetings (IPM), and
• retrospectives.
• Manage and communicate regular updates on project status (e.g., work completed, work in progress, next steps, risks, quality, KPIs, and
• costs) to stakeholders, peers, Product managers, QA Manager, and others.

Qualifications:

• Very good hands-on and good knowledge of backend testing procedures, API testing and UI Testing.
• Exposure to test management and bug tracking tool (like ALM, Testrail, X-Ray, JIRA or others), Agile methodologies.
• Knowledge regarding financial services, and workflows, payment gateways, e-wallets etc

About Company

Our client is a luxury home décor brand. It’s nothing less than a revolution in home décor industry- where technology enables world class home interior design.  

They are looking for someone who can build an e-commerce system which will give their clients all developments on their projects in a more systematic and organized manner.

Roles & responsibilities:

• Manage product lifecycle from ideation to launch and beyond, use data, creativity, and experimentation to constantly improve the product
• You will be responsible for leading a team of high performing individuals who own the entire product lifecycle from strategy to evaluation
• You will also work cross functionally to complete product roadmaps and discover new opportunities
• Create business models and analyze competitive landscape
• Develop and monitor data-driven analytics
• Mentor team to help them achieve individual & team objectives

• Create and manage a process that drives toward a scalable product portfolio that will in turn drive the organization’s product profitability

• Transforming the product ideas from their most formidable stages into actionable concepts, timelines, and projects while maintaining a serious consideration of the financial implications, and the overall objectives of the business
• Building and executing of new initiatives and roadmaps on the store front, understand the market, customers and build business cases for new product opportunities

Requirements:

• Master’s/Bachelor’s in software/computer engineering from a premier institute
• Well-versed with state of the art tech and its trends
• Must have 3-6 years of hands-on product experience working on building products or problem-solving in start-up e-commerce companies 
• One who understands products and working of the commerce ecosystem in depth and have a good understanding of funnels, sprint & agile ways of working, PRDs & wireframes.
• Are comfortable with ambiguity, believe in first principles and have the skill to transform broad ideas into action plans
• Proven record in product development, analytics, computer programming, and design.
• Superior ability to conceptualize, prioritize, and manage multiple projects with ease
• Critical thinker, Problem solver
• Should be a technical expert with an Entrepreneurial mindset

About UserIQ:

UserIQ offers a Customer Success Platform that empowers software companies to deliver a better experience to their customers whether that consists of high-touch engagement or tech touch interactions within the application. As a result, customers can effectively scale onboarding, increase feature usage, accelerate time-to-value, reduce churn and ultimately drive more revenue throughout the customer journey.

The best companies are built one customer at a time and those customers grow by making each user interaction meaningful. UserIQ takes this approach very seriously and works with Customer Success leaders who are also passionate about maximizing success at every user moment.

Requirements:

• 3-5 years experience in automation testing as SDET or similar role. 
• Strong in UI, API automation using Cypress(preferred).
• Strong knowledge in any programming languages - JavaScript(preferred), Python, Java.
• Strong in automation framework development(must)
• Experience with Continuous Integration (CI) tools such as Github Actions, Jenkins.
• Experience with distributed source control systems such as Git.
• Strong in Database concepts, noSQL and writing SQL queries
• Strong in API testing using Postman
• Familiarity in performance testing using Jmeter or similar tools a plus.
• Strong analytical and debugging skills with attention to details.
• Experience in early stage tech startups is an added plus.

What's it like to work here?

As a SDET at UserIQ, you'll test and automate user scenarios of the UserIQ products & will get opportunities to work on:

• Automation: Cypress,Javascript
• CI/CD: Github, Github actions, Terraform
• Tools: Postman, TestRail, Postico, VScode, Android Studio, Xcode

Who should apply for this post?

• You are passionate about testing and finding edge cases.
• You are hands on coder with strong problem-solving abilities, logical 
• thinking, and a logical inclination. You are enthusiastic about programming and 
• delivering well-designed, scalable code.
• You have good understanding on programming concepts such as OOPs, Design Patterns, 
• algorithms, data structures, networking, and so on, and are not rigid with respect 
• to choice of technology and are open to adopting the right technology for the task at hand.
• flexible to work in US shift