Customer Success and Account Manager SaaS

Only candidates currently in Pune or Open to relocating to Pune, please apply:

Job Description:

We are looking for a proactive and people-focused Senior HR Executive who can manage end-to-end HR operations, including recruitment, onboarding, employee engagement, HR documentation, payroll coordination, and compliance support. The ideal candidate should have strong communication skills, ownership mindset, and experience working in an IT/tech environment.

Key Responsibilities:

1) Talent Acquisition & Hiring

• Coordinate with department heads to understand hiring requirements and priorities
• Source candidates via job portals, LinkedIn, consultancies, and referrals
• Screen resumes, conduct HR rounds, and schedule technical interviews
• Manage candidate follow-ups, offer rollouts, and joining closures
• Maintain recruitment tracker and share weekly hiring status reports

2) Onboarding & Employee Lifecycle

• Manage joining formalities, documentation, and employee verification
• Conduct induction sessions and ensure a smooth onboarding experience
• Coordinate with IT/Admin for access, systems, and workspace setup
• Handle confirmations, promotions, transfers, and exit formalities

3) HR Operations

• Maintain employee records, HR files, and HRMS updates
• Manage attendance, leave, and employee queries on HR policies
• Draft and issue HR letters (Offer, Appointment, Confirmation, Increment, etc.)
• Support day-to-day HR activities ensuring smooth operations

4) Payroll & Compliance Support

• Provide monthly payroll inputs (attendance, leave, LOP, new joiners, etc.)
• Support PF/ESI documentation and statutory compliance processes
• Assist in audits and HR compliance documentation as required

5) Employee Engagement & Relations

• Coordinate engagement initiatives (birthdays, anniversaries, celebrations)
• Address employee concerns/grievances and ensure timely resolution
• Support management in retention activities and culture building

6) Performance Management Support

• Assist in performance appraisal cycles and documentation
• Coordinate review meetings and follow-up action points
• Support training needs identification and employee development initiatives

Candidate Profile:

Required Qualifications

1. Strong understanding of:

• End-to-end recruitment process (sourcing to joining)
• HR documentation & letters (offer/appointment/confirmation etc.)
• Employee onboarding & induction process
• Attendance & leave management
• HR policies implementation and employee query handling

2. Payroll & Compliance Support

• Experience coordinating
• payroll inputs such as: Attendance, leave, LOP, new joiners, exits
• Basic working knowledge of PF/ESI documentation support and HR compliance documentation

3. Tools & Skills

• Proficiency in MS Excel / Google Sheets, Email drafting and professional communication
• Ability to handle multi-tasking, follow-ups, and coordination with managers/teams

Desired Qualifications

1. Experience working in:

• IT services / Software development / Product-based company
• Healthcare IT / SaaS (preferred)

2. Tech Hiring Exposure

• Experience hiring for IT positions such as: Developers, QA, UI/UX, BA, DevOps, PM

3. Working knowledge of HRMS/ATS platforms like Zoho People

4. Familiarity with:

• Candidate tracking systems

5.Exposure to advance HR skills:

• Performance management/appraisal coordination
• Employee engagement planning & execution
• Policy drafting and HR SOP creation
• HR analytics

6. Compliance & Payroll:

• PF/ESI processes
• Salary structure basics and payroll compliance

• Infrastructure support and escalation management
• Effective management of infrastructure
• Proactive maintenance of Infrastructure at branches and HO
• Timely closure of tickets with in SLA

• Maintaining 100% uptime of Network.
• Proactive monitoring maintenance of network and Internet bandwidth

• Maintaining the working condition of the IT assets.
• Preparing the IT assets for the new joinees in a timely and effective manner.

• On-time execution of assigned projects;
• Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.

• Ensure the regular Security measures are taken on the infrastructure.
• Ensure the process adherence as per IT Policies

• 3 + years of overall experience in IT Infrastructure domain.
• Degree in Computer Sciences / IT or equivalent

• Keen interest in experimenting with new Technology/gadgets/systems
• Should take the responsibility for Infrastructure needs and fulfill the same
• Should be a great team player and a good manager
• A great multitasker who should be able to work in a demanding environment
• Should be well connected with the vendor community
• Strong written and oral communication and interpersonal skills
• Must have a go-getter attitude.
• High social responsibility & Integrity
• Compliance twitho policies, rules, and regulations
• Belief in Teamwork & Effective leadership

• Good Knowledge on the end point infra support and server support
• Good Knowledge on IT security
• Linux, Windows OS knowledge
• Good knowledge on Networking and network security

• Escalation handling
• Vendor management
• Good Decision making skill

• PHP / Laravel developer duties and responsibilities

• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms

• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team

• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications

• Prepare and maintain all applications utilizing standard development tools

• Utilize backend data services and contribute to increase existing data services API

• In depth knowledge of object-oriented PHP and Laravel 5 PHP Framework

• Hands on experience with SQL schema design, SOLID principles, REST API design

• MySQL profiling and query optimization

SSE/TL/ STL – Java Full Stack Dev

Overview of the Role –SSE/TL/ STL– Java Full Stack Dev (Java + React js)

Location: Chennai / Hyderabad

Reporting To: Project Manager

Role Description

We are looking for a candidate with Java backend experience combined with UI exposure preferably with React JS. The candidate shall be required to member of a SW Development team, demonstrating technical person. The candidate would be required to demonstrate high degree of ownership; velocity and mentor the team members.

Responsibilities

• · In this role, you should be able to work independently with little supervision.
• · You should have excellent organization and problem-solving skills.
• · If you also have hands-on experience in software development and agile methodologies, we’d like to meet you.
• · You will be responsible to develop high-quality software that is aligned with user needs and business goals.

Qualification

• · 4 to 10 years of end-to-end development using Java & UI technology (ReactJS)
• · Good knowledge of any relational database
• · Experience in JavaScript along with an OOP language
• · Well versed with testing concepts and methodologies
• · Agile/Scrum development and full SDLC from development to production deployment.
• · Analytical mind with problem-solving aptitude.
• · Ability to work independently.
• · Excellent written and oral communication skills.

Role Objectives 

• Participate in complex design and software development tasks within an appropriate schedule, task, and quality guidelines set in conjunction with the Senior Platform Specialists and Platform Architect  

• Hands-on development and implementation of solutions including configuration of our platform components and custom development 

• Tasks associated with testing and documentation of solution implemented 

Academic Qualification
B.E/B.Tech/MCA in computer science Engineering or a related field. 

Experience Profile  

4 to 10 years of experience in development or platform implementations. 

Required Technical Skillset for Java Development
Java/J2EE, HTML, CSS. JavaScript, SQL, Servlets, Spring Boot, Hibernate, Web services, SOAP, Restful API

Good to have:
Knowledge in Liferay themes & hooks, Ant, Maven, CI/CD, AWS/GCP/Azure, Docker experience 

Must be capable of coding and unit testing their own code
Team player with good interpersonal skills
Should have strong analytical skills                                                     
Good communication skills
Capable of juggling several priorities and delivering results on time in a high-pressure, dynamic environment.

In today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.

Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.

As a Key Account Manager - eCommerce, you will be responsible for leading and executing the company’s overall eCommerce strategy for website and primary channel partners – Amazon, Big Basket, Flipkart, Nykaa, Supr/BB Daily, Milkbasket as well as other new partners [Smytten, e-pharmacies, etc].

What you will do:

• Charting out plans for listing and relisting of brands and select SKUs on different channel partners
• Driving ecommerce operations – site availability, POs and ensuring 95%+ fill rates
• Managing all in-app visual merchandising, liaisoning with different brand leaders across US, Europe, Australia and South East Asia for accessing content related to respective partner brands and keeping the brand folder up to date with thematic, product hero and lifestyle content
• Driving in-app brand visibility, targeted marketing and promotional offers on different platforms
• Establishing processes for monitoring, measurement and optimization of performance marketing metrics to results in desired target sales achievement

Desired Candidate Profile

• Adept at business planning, JBPs and channel specific planning with 1+ years’ experience in Google Ads and Google Analytics
• Proficiency in using MS Excel and MS PowerPoint
• Prior experience of ecommerce vertical with Flipkart, Amazon or Big Basket will be an added advantage    

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory