Customer Success and Account Manager SaaS

at MyOperator - VoiceTree Technologies

Customer Success and Account Manager SaaS

MyOperator - VoiceTree Technologies

Company

Home

Customer Success and Account Manager SaaS

at MyOperator - VoiceTree Technologies

Posted by Vijay Muthu

1 - 2 yrs

₹3L - ₹5L / yr

Noida

Skills

Customer Success

Key account management

Account Management

Client Management

Customer Retention

Revenue growth

Upselling

Cross-selling

Solution selling

SaaS

Customer Acquisition

Customer Relationship Management (CRM)

Churn Management

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Job Overview:

We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

Key Responsibility Area:

Revenue growth from existing accounts
Timely renewals and contract retention
Own end-to-end revenue responsibility for assigned accounts
Account expansion through up-sell and cross-sell
Churn reduction and risk mitigation
High CRM hygiene and data accuracy
Customer satisfaction and relationship management
Customer CSAT, Social Media Reviews

Requirements:

Graduate and over with excellent oral and written communication skills.
At least 1-2 Year(s) of working experience in the related field is required for this position.
Customer-first mindset
Advanced MS Excel skills.
High sense of responsibility and reliability
Proactive, self-driven, and result-focused
Collaborative team player

Benefits:

5 days working with alternate Saturday
10:00 AM to 7:00 PM Working Hours
Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
Clear career growth path in Account Management and Customer Success
Opportunity to work in a high-growth SaaS environment
Recognition and rewards for top performers
Health and wellness benefits as per company policy
Paid leaves and holidays as per company policy

About MyOperator:

Job Overview:

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

Key Responsibility Area:

Revenue growth from existing accounts
Timely renewals and contract retention
Own end-to-end revenue responsibility for assigned accounts
Account expansion through up-sell and cross-sell
Churn reduction and risk mitigation
High CRM hygiene and data accuracy
Customer satisfaction and relationship management
Customer CSAT, Social Media Reviews

Requirements:

Graduate and over with excellent oral and written communication skills.
At least 1-2 Year(s) of working experience in the related field is required for this position.
Customer-first mindset
Advanced MS Excel skills.
High sense of responsibility and reliability
Proactive, self-driven, and result-focused
Collaborative team player

Benefits:

5 days working with alternate Saturday
10:00 AM to 7:00 PM Working Hours
Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
Clear career growth path in Account Management and Customer Success
Opportunity to work in a high-growth SaaS environment
Recognition and rewards for top performers
Health and wellness benefits as per company policy
Paid leaves and holidays as per company policy

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About MyOperator - VoiceTree Technologies

Founded :

2013

Type :

Product

Size :

100-500

Stage :

Bootstrapped

About

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

MyOperator - VoiceTree Technologies's video section

Connect with the team

Ranjith Selvaraj

Connect

Vijay Muthu

Connect

Company social profiles

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