Customer Success and Account Manager SaaS
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Job Overview:
We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.
The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.
Key Responsibility Area:
- Revenue growth from existing accounts
- Timely renewals and contract retention
- Own end-to-end revenue responsibility for assigned accounts
- Account expansion through up-sell and cross-sell
- Churn reduction and risk mitigation
- High CRM hygiene and data accuracy
- Customer satisfaction and relationship management
- Customer CSAT, Social Media Reviews
Requirements:
- Graduate and over with excellent oral and written communication skills.
- At least 1-2 Year(s) of working experience in the related field is required for this position.
- Customer-first mindset
- Advanced MS Excel skills.
- High sense of responsibility and reliability
- Proactive, self-driven, and result-focused
- Collaborative team player
Benefits:
- 5 days working with alternate Saturday
- 10:00 AM to 7:00 PM Working Hours
- Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
- Clear career growth path in Account Management and Customer Success
- Opportunity to work in a high-growth SaaS environment
- Recognition and rewards for top performers
- Health and wellness benefits as per company policy
- Paid leaves and holidays as per company policy
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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ROLES AND RESPONSIBILITIES:
Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.
KEY RESPONSIBILITIES:
- Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores
- Build multithreaded relationships across CXO, Product, Compliance and Procurement teams
- Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)
- Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint
- Lead contract renewals, commercials and negotiations with a solutions-first mindset
- Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans
- Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM
- Champion account governance and escalation resolution to ensure high-quality delivery and service experience
IDEAL CANDIDATE:
Skills & Competencies:
- Strong enterprise account management and SaaS upsell experience
- Commercial ownership & contract negotiation excellence
- Customer-centric problem solving & strategic account planning
- High stakeholder management maturity (multi-country/global exposure preferred)
- Excellent storytelling & data-driven business impact articulation
Must Have:
- 7-9 years of experience managing existing business in SaaS/HCM/FinTech/Enterprise platforms
- Proven track record of driving NRR (120%+ preferred) within assigned accounts
- Experience leading renewals, upsells and enterprise commercials
- Ability to build deep customer trust and long-term strategic relevance
- Strong fluency in business metrics, product adoption modeling, and value realization frameworks
- Hands-on experience with account management CRMs like Salesforce, Zoho, HubSpot, and similar
- Ability to manage clients independently with minimum supervision
PERKS, BENEFITS AND WORK CULTURE:
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
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Personal Skill: Flexible with work, Good Leadership Skill, Good Communication Skill.
- IT Skill: operating system windows 10 basic of Linux
- Office-2016(Word, Excel, Power Point), Internet Surfing and Outlook 2016,
- Languages: HTML, CSS, Bootstrap4, JavaScript, J-query, Core PHP, WordPress, Magento & Drupal
- Build websites using WordPress.
- Prepare website proposals to present to clients.
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Have and experience and be involved in producing and rapidly delivering minimum viable products,
results focused with ability to prioritize the most impactful deliverables
Strong Applied Statistics capabilities. Including excellent understanding of Machine Learning
techniques and algorithms
Hands on experience preferable in implementing scalable Machine Learning solutions using Python /
Scala / Java on Azure, AWS or Google cloud platform
Experience with storage frameworks like Hadoop, Spark, Kafka etc
Experience in building &deploying unsupervised, semi-supervised, and supervised models and be
knowledgeable in various ML algorithms such as regression models, Tree-based algorithms,
ensemble learning techniques, distance-based ML algorithms etc
Ability to track down complex data quality and data integration issues, evaluate different algorithmic
approaches, and analyse data to solve problems.
Experience in implementing parallel processing and in-memory frameworks such as H2O.ai
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Employment Type: Full Time, Permanent
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Build and manage the company’s social media profiles and presence, including
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Create shareable content appropriate for specific platforms to drive traffic and
customer engagement.
Monitor and engage in relevant social discussions about our company,
competitors, and/or industry, both from existing leads and customers as well as
from brand new audiences.
Run regular social promotions and campaigns and track their success.
Track, measure, and analyze all initiatives to report on social media ROI.
Requirements
Familiarity with online marketing channels.
Up to date with the latest digital technologies and social media trends with a
command of each network and their best practices.
Creative thinker.
Excellent communication skills.
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Should be good in unit testing library like react testing library/enzyme and jest
Should have in-depth knowledge of JavaScript and OOPs concepts, excellent front-end
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AngularJS (1.x)Us: At https://www.bito.co" target="_blank">Bito, we are on a mission to help developers get work done and collaborate like never before.
You: Hungry, results-driven with a startup mindset.
Our company is a very early-stage startup that hopes to dramatically improve how developers collaborate, especially in a remote world. Our founders have started, built, and taken a company public worth over $2B. We are looking to take our learnings, learn a lot along with you, and do something more exciting this time. We are on that initial dreamy, crazy journey of finding product market fit. Although the early journey will be difficult, we can assue you that it will be incredibly rewarding too!
We are looking for software engineers who enjoy solving challenging and complex problems. Design and write code which is easy to understand and support with good understanding of algorithms and data structures. You will work in the team leading our efforts to bring our app to developers around the world.
We are building this company with a fully remote approach, with our main teams for time zone management in the US and in India.
Requirements:
- Minimum 3+ years of hands-on development experience
- Strong in Java, Go, JavaScript.
- Having hands on experience with programming in other languages is a plus
- Strong understanding and experience with high scale and high-performance distributed systems
- Well versed with REST and micro services as well API design experience
- Basic knowledge of spring and AngularJS
- Hands on experience with Git, CI/CD frameworks
- Hands on experience with NO SQL, SQL data stores
- Making complex technical and design decisions
- Conducting performance tests and performance improvement
- Being a part of and supporting our user community
- Critical thinker and good problem-solver.
- Prior experience with building extensions/plugins for browsers, IDEs is a plus
- Prior experience with AWS, Docker, Kafka is a plus
Location: Chennai
Summary of the Position:
Job Purpose:
Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.
Join us and be a part of this journey as we write Customer Success stories with these products.
Location: (Chennai/Hyderabad/Bangalore)
WHAT YOU DO:
- Interface with business customers, gathering and understanding requirements
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Build, improve, and provide ongoing optimization of high quality models
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.
- Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language and time zone variations
- Demonstrate flexibility to adjust working hours to match customer and team interactions
ABOUT YOU:
- Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)
- 2-4 years of relevant experience in Data Science or Data Engineering
- 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
- Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
- Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)
- Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.
- Expertise with data modelling, data warehousing and ETL/ELT development
- Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive
- Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary
- Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks
- Curiosity, passion, and drive for data queries, analysis, quality, models
- Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders
How You Do It:
How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.
How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.
How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.
How You Show Up:
Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.
About Us
Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Data Science
Data AnalyticsMachine Learning (ML)
Python- Actively engage with internal business teams to understand their challenges and deliver robust, data-driven solutions.
- Work alongside global counterparts to solve data-intensive problems using standard analytical frameworks and tools.
- Be encouraged and expected to innovate and be creative in your data analysis, problem-solving, and presentation of solutions.
- Network and collaborate with a broad range of internal business units to define and deliver joint solutions.
- Work alongside customers to leverage cutting-edge technology (machine learning, streaming analytics, and ‘real’ big data) to creatively solve problems and disrupt existing business models.
In this role, we are looking for:
- A problem-solving mindset with the ability to understand business challenges and how to apply your analytics expertise to solve them.
- The unique person who can present complex mathematical solutions in a simple manner that most will understand, including customers.
- An individual excited by innovation and new technology and eager to finds ways to employ these innovations in practice.
- A team mentality, empowered by the ability to work with a diverse set of individuals.
Basic Qualifications
- A Bachelor’s degree in Data Science, Math, Statistics, Computer Science or related field with an emphasis on analytics.
- 5+ Years professional experience in a data scientist/analyst role or similar.
- Proficiency in your statistics/analytics/visualization tool of choice, but preferably in the Microsoft Azure Suite, including Azure ML Studio and PowerBI as well as R, Python, SQL.
Preferred Qualifications
- Excellent communication, organizational transformation, and leadership skills
- Demonstrated excellence in Data Science, Business Analytics and Engineering
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon