Key Account Manager

Summary

Join Dreamcast, a leader in the event tech industry, as our new Client Servicing specialist. Embrace the opportunity to contribute to creating exceptional event experiences by blending client servicing with cutting-edge streaming technology. In this role, you'll be at the heart of ensuring client satisfaction by offering tailored tech solutions for virtual, hybrid, and in-person events. Collaborate closely with our diverse team of developers, designers, and event planners to bring innovative ideas to life, ensuring each event is memorable. Unique to this position is the chance to grow within an environment that values creativity and continuous learning. As part of the Dreamcast family, you will have access to unparalleled growth opportunities in the evolving Event-Tech landscape. This role is perfect for individuals passionate about technology's power to transform events, aiming to deliver first-class service while pushing the boundaries of what's possible in the event industry.

Responsibilities

• You will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and enthusiasm at every stage of their event-planning process.
• We expect you to conduct thorough onboarding sessions for clients, guiding them through our SaaS products and demonstrating how these solutions can enhance their event experiences.
• You shall coordinate closely with our technical team to troubleshoot any issues that arise during the setup or execution of virtual, in-person, or hybrid events, providing timely and effective solutions.
• You will be responsible for managing client expectations, keeping them informed about project progress, and setting realistic timelines to ensure a seamless experience.
• We expect you to gather client feedback post-event, analyzing it to identify areas for improvement in our services or technology suite, thereby contributing to continuous product enhancement.
• You shall keep abreast of industry trends and developments, sharing insights with both clients and our internal teams to foster innovation within our event tech solutions.
• You will develop tailored proposals that match the specific requirements of each client, incorporating our range of tech solutions to meet and exceed their event objectives.
• We expect you to participate actively in team meetings, offering creative ideas and strategies for enhancing client satisfaction and driving the growth of Dreamcast's event tech suite.

Requirements

• You must possess strong technical skills with the ability to swiftly troubleshoot streaming issues during live events, ensuring a seamless experience for all attendees.
• You should have a deep understanding of various streaming platforms and technologies and be capable of advising on the best solutions tailored to each event's unique needs.
• You are expected to maintain excellent communication with clients, understanding their requirements and providing updates throughout the event planning and execution process.
• You must demonstrate proficiency in using our Event-Tech Suite software, effectively managing and integrating it into client events for an enhanced experience.
• You will be responsible for conducting pre-event testing and rehearsals, guaranteeing that all technical aspects operate flawlessly.
• You ought to collaborate closely with other team members to develop innovative event concepts that leverage our technology to meet and exceed client expectations.
• You are required to provide training and support to clients on how to use our SaaS products effectively, ensuring they maximize the value of our services.
• You should actively stay informed about the latest trends and advancements in event technology, applying this knowledge to continually improve our offerings.

Skills

• Client relationship management
• Streaming technology expertise
• Event planning proficiency
• SaaS product knowledge
• Technical troubleshooting
• Digital content distribution
• Customer service excellence
• Hybrid event coordination
• Project management skills
• Virtual platform navigation

About Us

10Times is Worlds No. 1 business event discovery and networking platform. From small startups to Fortune 500 companies, we help connect business opportunities. Professionals from over 150 industries use 10Times to get recommendation on relevant upcoming tradeshows, conferences, summits & workshops. We have 3 products we sell: event marketing, software suite and data intelligence solution.

The Role

We are looking for an ambitious and driven sales and business development associate for USA market. Prospect and generate sales in the US and international market. The ideal candidate would like social selling, is a quick learner and wants to grow fast.

• Research and prospect potential clients
• Use all channels to connect and generate leads
• Give impactful product demo and generate business
• Manage all prospects and focus on closing deals

What are we looking for?

• 1+ years of experience in sales. Tech sales and experience in international sales preferably in US, APAC or Europe market is a huge plus
• Exposure of handling client relationship in any form
• Aptitude for sales and hunger for success
• Excellent communication and negotiation skills
• Strong analytical, problem-solving ability
• A never give-up attitude
• Available to work on US shift (6PM to 3AM)

What do you get?

• A progressive, high growth start-up with strong international market exposure
• Freedom to experiment and move fast
• Work from anywhere and flexibility
• Additional benefits like medical insurance, etc.

CarWale Job Opportunity |Key Account Manager - Delhi & Mumbai - Enterprise Solutions

Department - Enterprise Solutions

About CarWale:

- About CarWale    

CarWale is India’s largest and most preferred auto destination. We have been assisting buyers to make an informed buying decision through our website and mobile app. Over the last 14 years, our only aim has been to make car buying simple for our consumers. Today we serve over 20 million unique visitors every month, and at least one third of the country’s car buyers go through Carwale.com at some point during their pre purchase research.   

Before you sign up with us, we would love to tell you more about the team you are going to be part of and believe, it will help you take the right decision.

About Enterprise Solutions:

Enterprise Solutions is the core solutions team within the company that interfaces with the largest advertising clients and devises customized marketing and technology solutions to suit their needs.