Client Relationship Manager

Dynamic technical leader who can lead a cutting-edge product development team that is tasked with building world class business applications. This role reports to the CTO and will be responsible for engineering one of the key products lines of SmartDocs. 

Key Responsibilities: 

• Manage the end-to-end engineering process to ensure the product releases are released successfully as per the published product roadmap  
• Coordinate requirements prioritization and product managers 
• Release products with proper quality  
• Coordinate code reviews and ensure proper development guidelines are adhered to 
• Coordinate QA testing with QA teams 
• Coordinate proper documentation is released 
• Coordinate with DevOps engineers to maintain proper development landscape 
• Nurture and expand the dynamic development team that is nimble and can meet the requirements of the product managers 
  
  

Key experience and required skills: 

• At least 2 years' experience managing successful development teams building modern web applications in the role of “Developer Manager” or Engineering Manager” or higher 
• Experience as a senior Java developer for at least 2 years with full hands-on development experience 
• Excellent understanding of modern web application architectures and architecture patterns 
• Expertise in Agile and agile-type processes 
• Experience being part of SaaS product development is a definite plus 
• Significant experience in management reporting and communication to executive leadership teams 
  
  

Success Factors 

The ideal candidate would have been part of one or more startups that delivered modern web applications, preferably SaaS products in enterprise space. The ideal candidate will be a proper mix of management skills and technical prowess.  

What we offer 

SmartDocs is a modern progressive product company with the mission of delivering awesome Procure to Pay platform to medium and large enterprises to optimize and streamline business processes. We offer: 

• Awesome workplace  
• Cool benefits 
• Cutting tech stack 
• Socially Impactful products 
• Multiple learning opportunities 
  
  

What we expect 

We are looking for a dynamic leader with the following key traits 

• Responsibility 
• Accountability 
• Flexibility 
• Team player 
• Awesome communication skills 

The Company:

It’s no surprise that 6sense is named a top workplace year after year — we have industry-leading technology developed and taken to market by a world-class team. 6sense is Top Rated on Glassdoor with a 4.9/5 and our CEO Jason Zintak was recognized as the #1 CEO in the small & medium business category by Glassdoor’s https://www.glassdoor.com/Award/Top-CEOs-at-SMBs-LST_KQ0%2C16.htm">2021 Top CEO Employees Choice Awards.

In 2021, the company was recognized for having the Best Company for Diversity, Best Company for Women, Best CEO, Best Company Culture, Best Company Perks & Benefits and Happiest Employees from the employee feedback platform Comparably. In addition, 6sense has also won several accolades that demonstrate its reputation as an employer of choice including the Glassdoor Best Place to Work (2022), TrustRadius Tech Cares (2021) and Inc. Best Workplaces (2022, 2021, 2020, 2019).

6sense reinvents the way organizations create, manage, and convert pipeline to revenue. The 6sense Revenue AI captures anonymous buying signals, predicts the right accounts to target at the ideal time, and recommends the channels and messages to boost revenue performance. Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably.

What we’re looking for:

• 4-9 years of working experience as UX Designer
• Experience with designing B2B SaaS applications
• Customer-centric design mindset
• Passion for creating products that resonate on an emotional level and drive
• business results
• Experience working on Martech, Adtech, or Salestech applications is a strong plus, but not mandatory
• Multiple concepts and iterations around user interaction models and workflows
• Wireframes, screen flows, prototypes
• Understand how design impacts customers and business
• Good at tracking business post design implementation to measure success and identify opportunities to enhance the experience
• Discovery: Work with PM to discover customer’s needs by doing customer research
• Define: Do competitive analysis and external trends analysis and define the problems, Usability Criteria and Critical Success Factor
• Design: Use different design frameworks to produce the customer-centric solution and deliver, personas, user scenarios/stories, storyboards, Journey Map, User Flows, Wireframes
• Deliver: UI with spec, communicate the rationale behind the design, help dev team move forward
• Online portfolio showing examples of real published work skills required
• A positive attitude; a collegial outlook; and the flexibility to work in a fast-changing environment — and a sense of humour is a plus for our team culture

In this role, you will:

• Articulate complex visions through simple and novel designs
• Engage with customers and learn quickly through iterative prototyping
• Participate in customer research and apply insights to generate designs that deliver customer delight
• Collaborate effectively with other designers, product managers, developers and marketers
• Design user interactions, workflows, and interfaces that meet feature user needs, customer feedback, and feature requirements.
• Solicit feedback and contribute constructively to design reviews
• Advance a strong point of view, backed up by customer data, design rationale, personal expertise, and industry trends

What you’ll bring to this role:

As a Product Designer and part of our UX team, you will collaborate closely with our Design, Product Management, Development teams and other cross-functional partners and customers. You will excel at this role if:

• You are highly skilled in all aspects of design: User Research, Information Architecture, Wireframing, Visual Design, and Usability Testing. Turning complex flows into simple and intuitive experiences and working on deliverables throughout the product life cycle to support design discussions, decision making, and development.
• You have B2B SaaS experience and have worked closely with product management development and analytics team to ensure the highest quality product delivery.
• You have the ability to put yourself in the user’s shoes, read between the lines of user feedback, and keep a constant drumroll of UX improvements.

We need someone who has imagination and vision, but who’s also able to buckle down to produce actionable designs. You’ll have smart, skilled, and personable colleagues — culture is as important to us as the final product. Our reputation and vision are the strongest in our market and we’re backed by a seasoned executive team to help navigate our continued year-over-year grEvery person in every role at 6sense owns a part of defining the future of our industry-leading technology. You’ll join a team where curiosity is prized, no one’s satisfied with the status quo, and everyone’s all-in on the collective good.6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure successby the value we create for our customers.

We want 6sense to be the best chapter of your career.

Feel part of something

You’ll be part of building tomorrow’s tech, revolutionizing how marketing and sales teams create, manage, and convert pipeline to revenue. And you’ll be seen and appreciated by co-workers who challenge you, cheer you on, and always have your back.

At 6sense, you’ll experience the passion from customers and colleagues alike for our market-leading vision, and you're entrusted with applying your unique talents to help bring that vision to life.

Build a career

As part of a company on a rocketship trajectory, there’s no way around it: You’re going to experience unparalleled career growth. With colleagues as humble and hungry as you are, and a leadership philosophy grounded in trust, transparency, and empowerment, every day is a chance to improve on the one before.

Enjoy access to our Udemy Training Library with 5,000+ courses, give and get recognition from your coworkers, and spend time with our executive team every two weeks in our All Hands gathering to connect, learn and ask leaders about whatever is on your mind.

Enjoy work, and your life

This is a place where you’ll do your best work and inspire others to do theirs — where you’re guaranteed to make real connections, for life, along the way.

We want to help you prioritize health and wellness, today and tomorrow. Take advantage of 100% employer-paid dental & vision; a monthly stipend to support your physical, mental, and financial wellness; generous fertility and adoption benefits; paid parental leave; short- and long-term disability insurance; and an employee assistance program. Plus, we have an open time-off policy, so take as much as you need.

Set for success 

A vision as big as ours only comes to life when we’re all winning together.

We’ll make sure you have the equipment you need to work at home or in one of our offices. And have the right snacks, pens or lighting with our work-from-home expense reimbursement allowance. We also partner with WeWork to make sure that if your choice is a hybrid of home and office, we have you covered in the locations they’re offered.

That’s the commitment we make to every one of our employees. If this sounds like a place where you'll thrive as you take your success to the next level, let’s chat!

Desired Skills: React.js, JavaScript, Redux, RESTful APIs, TypeScript

Job Summary:

• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JWT Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
• Familiarity with any ReactJS testing framework is plus

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

• Experience in Java Programming with Selenium and Mobile Application (Appium).
• Experience in designing developing data quality automation and executing test plans.
• Experience in CI/CD and developing Test Automation Tools for Data Quality Assessment.

Responsibilities:

• Development and Integration of user-facing design elements with server-side logic.
• Design and develop backend API services and databases to serve frontend applications.
• Code for multi-platform environments.
• Build reusable code and libraries for future use.
• Ensure responsiveness of applications.
• Optimization of the application for maximum speed and scalability.

Skills and Qualifications:

• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Proficient in Angular JS or ReactJS, Node.js and JavaScript.
• Integration of multiple data sources and databases into one system.
• Management of hosting environment, including database administration and scaling an application to support load changes.
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.
• Creating database schemas that represent and support business processes in one or more database technologies such as Mongo, MySQL etc.
• Implementing automated testing platforms and unit tests.
• Proficient knowledge of a back-end programming language. (Depending on the specific case, a developer should have the knowledge of one or more of Python, Ruby, JavaScript etc.)
• Proficient understanding of code versioning tools, such as Git.

Academic Qualifications:

• Engineering degree from a reputed institute

We are looking for a data-driven & creative Performance Marketer with 3-5 years of experience for a high-growth healthcare start-up. 

This role will be very hands-on in the beginning, but if you have what it takes, you will eventually take up hiring and capacity building.

Responsibilities:

* Take care of all the digital marketing efforts end to end.

* Run highly targeted & optimised paid campaigns on Facebook & Google. 

* Maintain campaign calendar by collaborating with Strategy & Marketing teams

* Set up process to identify, track & analyse KPIs efficiently 

* Ensure that the ads are not just reaching a large number of audience, but the right audience.

* Budgeting 

* SEO optimisation

* Work with the content and design teams to make compelling ad creatives

* Help achieve digital sales targets and our growth target by making use of conventional and unconventional platforms.

* Hire and build marketing capacity as required

Requirements:

* 3-5 years of hands-on experience with all different types of Facebook ads & Google ads.

* Sound knowledge of Facebook Pixel & Google conversion tracking.

* Data-driven & organised, with good analytical skills

* Creative edge

* Attention to detail

* Self-motivated and eager to learn and grow with the team


Basic Requirements:

Firm grasp of Git-based source control
Competent with PHP object-oriented programming & MVC applications
Competent with MySQL-based database concepts
Familiarity with automated deployment strategies Excellent in JavaScript.

Good understanding of jQuery, Bootstrap.

Good understanding of SVN.

Responsibilities

Understand technical requirements
Develop full fledged web applications
End to end software development
Should write test cases & perform extensive self testing
Lead & Mentor team

Technologies

- PHP

- opencart&quot

- MySQL
- MVC
- HTML
- CSS
- Javascript / jQuery
- AJAX