Exp IT Sales Manager

& Qualifications

·   Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

·   Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

·   Leadership: Small to Medium (15-40) Team management and development skills

·   Communication: Good client-facing, negotiation, and communication skills.

Key Responsibilities:

·   Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

·   Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

·   Identify opportunities for automation and process optimization within ERP operations. 

Location: Bangalore

Experience: 2–3 years

Type: Full-time | On-site

Open Roles: 1

Start: Immediate

Why this role exists

Most teams treat QA as the last step.

That’s why bugs reach production.

We are building AI agents where failures are:

• Visible to customers
• Hard to debug
• Expensive to fix

This role exists to ensure:

• Bugs are caught before production
• Releases are safe and predictable
• Teams can ship fast without fear

What you’ll do

You will not just test features.

You will build the system that guarantees quality.

1. Build an automated regression system

• Create a test suite that catches 90%+ of conversation quality issues before release
• Cover:
• Conversation flows
• Edge cases
• Multilingual behavior
• Ensure regression testing is:
• Fast
• Reliable
• Mandatory before deployment

2. Own conversation test harness

• Build a system to simulate:
• Real user conversations
• Edge cases
• Failure scenarios
• Enable teams to:
• Test workflows quickly
• Validate changes before release
• Make daily releases safe and repeatable

3. Reduce production incidents

• Bring P1 incidents down to <1 per account per month, even at 5x scale
• Identify:
• Root causes
• Recurring failure patterns
• Ensure issues are fixed permanently, not patched temporarily

4. Define quality standards

• Establish clear definitions of:
• What is a bug
• What is acceptable quality
• Create:
• QA benchmarks
• Release gates
• Ensure quality is measurable, not subjective

5. Enable fast and safe releases

• Work closely with:
• Engineering
• Product
• Conversation design
• Ensure:
• Testing does not slow down shipping
• Shipping does not compromise quality

6. Move toward zero-bug production mindset

• Build systems where:
• Bugs are rare
• Failures are predictable
• Drive a culture where:
• Quality is owned by everyone
• QA enables, not blocks

What success looks like

• ≥ 90% of bugs caught before production
• P1 incidents drop to <1 per account per month
• Teams can ship daily without fear
• Conversation quality remains consistent at scale
• Production issues become rare and predictable

Who you are

• You have 2-3 years of experience in QA / testing / automation
• You have built:
• Automated test systems
• Regression suites
• You think in:
• Systems
• Failure modes
• You care about:
• Quality
• Reliability
• Real-world performance

What will make you stand out

• Experience testing:
• Conversational systems
• AI / chatbot / voice systems
• Strong understanding of:
• Automation frameworks
• API testing
• End-to-end testing
• Ability to:
• Design test strategies, not just execute them

Why join

• You will define quality standards for an AI platform
• Your work directly impacts:
• Customer experience
• Reliability
• Product trust
• You will move the system from:
• Reactive QA → predictive quality systems

What this role is not

• Not manual testing only
• Not a release blocker
• Not reactive bug reporting

What this role is

• A builder of quality systems
• A guardian of production reliability
• A multiplier of engineering confidence

One question to self-evaluate

Can you build a testing system where bugs are caught before users ever see them?

Bachelor’s degree (minimum) in Computer Science or Engineering.

5-7 years of experience working as a senior–level Software Engineer

Excellent programming and debugging skills in C/C++and Python

Experience developing on Windows and Linux systems 

Experience in automation of manual tasks

Although not required, the following are a plus:  

Experience working with Build framework (Makefile, CMake, Scons), Batch/Shell scripting

Experience with Jenkins and other CI/CD tools

Knowledge of RESTful web services and docker

Key Responsibilities

• Development of test documentation, test and deliver to agreed timelines, quality performance and customer service levels whilst minimising total cost of ownership.

• Develop and/or contribute to the development of Test Strategies, Test Plans, Test Readiness, and Test Report documentation.
• Experience in coordinating with various stakeholders teams within the project and working in an integrated test environment

• Hands-on experience working on cloud-based applications, and UI testing.

• Deploy proposed automation tools, techniques and methodologies to ensure solutions and applications are tested and verified to the highest quality.
• Design, implement and maintain the automated test cases, scripts and libraries. • Identify the modularity within a test case which can be separated as reusable logic.
• Assist other team members in using automated test cases for their testing, as per applicability. • Assist in analysing new opportunities for introducing and expanding automation imprint.
• Document the reusable components within automation frameworks.
• Identify process improvements and contribute to corporate testing standards and definition of best practices.
• Automate test methods or source off-the-shelf test equipment
• Apply emphasis on Customer Experience testing
• Perform ad hoc/exploratory testing methodically to ensure the system is working as expected by the end-user
• Provide technical guidance and coaching to peers as required
• Work with CI / CD framework and build test automation to help with various projects
• Create/Develop Test Cases from the project requirements and or use cases in discussion with Engineering

Candidate Profile:

You have:

• Experience in working with Selenium (Java or any other language) is MANDATORY.\
• Should have experience creating or maintaining a selenium-based framework.
• Should have worked in Agile methodology and derived modular test scripts from user stories and manual test cases.
• Should have experience with cross-browser testing using Selenium Grid.
• You should be able to develop automation scripts and perform debugging. Also, identify common functionality and creates re-usable scripts
• You should be able to execute automated test scripts (raise and manage defects)
• Experience with other Selenium language bindings such as Javascript or Python is an added advantage.
• Experience in handling a team

Awesome to have:

• Any experience working in Healthcare Technology Education and Experience:
• Computer Science graduate
• 1-3 years of experience in Selenium with Java
• Minimum of 7 years of experience in Testing
• Solid expertise in Linux and SQL DB (Oracle / MySql)
• Knowledge of DevOps tools like GitLab, Jenkins, Jira and X-Ray
• Work experience in CICD pipeline integration and environmental set-up.
• Identification & evaluation of Automation tools/frameworks.

Do you have what it takes to hire thousands of people every month? Here is an opportunity to boost your career by joining our client.

What you need to have:

• 5 – 8 years of relevant work experience in end-to-end talent acquisition
• Graduation is a must. MBA HR from a B-school is preferred    
• Talent Acquisition experience from a startup background is highly desirable
• Proven experience and also willingness to work with hiring targets
• Excellent communication and negotiation skills
• Experience of leading a team of talent acquisition specialists
• Ability to multi-task and also proven experience of maintaining high confidentiality data

What you’ll do

• Responsible for providing technical guidance and direction for your team

• Responsible for technical improvements and new feature execution from inception to post launch support
• Mentoring, coaching and grow your team
• Maintaining high morale and motivating teams to go above and beyond
• Participate in cross functional coordination, planning, and reviews with other technical leaders within and outside of Engineering
• Maintaining and fostering our culture by hiring the most qualified candidate
• Continuously held your teams to higher standards.   Advocate for technical excellence and helping the teams make good decisions
• Lead process improvement initiatives to improve Engineering as a whole

About You

• Hands-on technical leader
• Self-starter – You require little to no supervision
• Growth-minded – You are curious and enthusiastic to expand your skills
• Ownership– Your team is your business.  You are confident, driven, self-motivated and quickly take ownership of your work.
• Multiplier – You are passionate about growing your team and building new leaders
• People Management – You care about your engineers and their career progression.  You want to ensure they have the right tools to do their job
• Desire for impact - You are willing to take on more responsibilities as opportunities arise

Requirements:

• BS/MS in Computer Science or Computer Engineering or relevant work experience in lieu of a degree
• 8+ years of experience working in Software Engineering field with 2+ years’ experience line managing, coaching and mentoring Software Engineers
• Fluent in Java and hands on experience with building service-oriented, database driven applications
• Strong background in software design and architecture
• Exceptional experience in building high performing teams
• Experienced setting up processes to improve productivity
• Experience with establishing technical strategy and roadmap, setting measurable goals and metrics for teams