15+ Team leadership Jobs in Mumbai | Team leadership Job openings in Mumbai

Location: Goregaon, Mumbai

Job Description:

We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.

Responsibilities:

1. Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
2. Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
3. Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
4. Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
5. Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
6. Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
7. Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
8. Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
9. Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
10. Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.

Qualifications:

1. Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
2. In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
3. Proven experience in managing and leading technical support teams.
4. Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
5. Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
6. Strong customer service orientation and a passion for delivering exceptional support experiences.
7. Demonstrated ability to drive process improvements and optimize support operations.
8. Familiarity with industry-standard support tools and systems.
9. Bachelor's degree in computer science, information technology, or a related field (preferred).

RESPONSIBILITIES:

- Help your engineers grow their skills and experience

- Conduct code reviews, and make technical contributions to product architecture as well as get involved in solving bugs and delivering small features

- Hold regular 1:1's with all members of the team, give regular and clear feedback around the individual's performance

- Foster technical decision-making on the team, but make final decisions when necessary

- Provide oversight and leadership to a team of developers to ensure timely execution of team and project deliverables

- Maintain up-to-date skills in software development technologies and a broad understanding of the business, business needs, and how applications/assets drive and support the business

REQUIREMENTS:

- 6+ years of experience in software development and 1+ in team management.

- In-depth technical experience in at least one of the core languages, frameworks, or technologies used in backend development.

- Ability to mentor junior software developers, as well as to collaborate with all stakeholders.

- Extensive experience in developing, deploying, and integrating software solutions.

- Proficiency in documenting processes and monitoring performance metrics.

- Knowledge of best practices related to design principles, API development and software architecture.

- Ability to keep up with software industry trends and innovation.

- Exceptional interpersonal and communication skills.

• Hire diverse personnel across Product Development, Marketing and Sales Department
• Create and keep track of the organization's overall HR strategies, methods, tactics, and procedures
• Cultivate a supportive workplace
• Managing and maintaining a setup that promotes optimum performance
• Maintain the benefits and pay schedule
• Analyze the training requirements for a program and keep an eye on it
• Report to management and use HR indicators to assist in decision-making
• Maintaining a complete MIS

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

We are looking for someone who can set up our test infrastructure and work on increasing test coverage for our android & web applications to meet the growing needs. The ideal candidate should have a strong technical background and a track record of working with teams to deliver high-quality software with a rapidly growing team of quality assurance engineers.

Responsibilities

• You will help the team in building a reliable, high-quality manual platform from scratch and test all of Truemeds’ products for quality & stability
• You will help the team to set up test environments for manual activities.
• You will be responsible for using the latest technologies to design and maintain manual testing for existing and new products
• Manage efficiently a team of QA Engineers
• Coach and grow our manual QA team members through mentorship, and participate in the hiring strategy and process
• You will be responsible for reliability for major products/releases and ensure all the product gets QA sign-off before release
• Check/review test cases, test plans, and test strategies and consolidate and share test results with various stakeholders.
• Ensuring all development tasks meet quality criteria through efficient test planning, test execution, quality assurance, and issue tracking.
• You will have to estimate, plan, and coordinate testing activities and Work closely on the deadlines of the project
• Ensure the team is focusing on automation along with manual testing.
• You will be a technology champion/mentor, and work with others to effectively use new technology to build effective testing campaigns

Requirements

• 8+ years of software testing experience, 2+ years of management or mentoring experience
• 1 to 2 years of working experience in performance testing and load testing
• Minimum 2 years of hands-on experience performing cross-browser testing using any automation testing framework
• Experience in manual testing of Mobile Native applications.
• Deep knowledge of test methodologies, writing test plans, creating test cases, and debugging
• Experience managing a team of QA Engineers
• Good understanding of the eCommerce Domain
• Solid understanding of SQL and API testing experience doing data quality testing with large data sets
• Excellent communication as well as documentation skills

Work Location 

• WeWork Chromium, Powai, Mumbai 

• You will be participating in feature solutioning discussions and finalizing an approach aligned with requirements.
• Preparing HLD and LLD. Making reviews of design documents
• Exploring technology and hacking way through the specific problem to accomplish desired results.
• Owning a module and delivering it end to end.
• Working in a team and at times showing leadership by taking initiatives and guiding other
• You should have evaluated new technologies and introduced relevant as and when required.
• You should have built multiple systems ground up and maintained them working.
• You should have exposed to debugging client-side production setup under crisis.

Job Description:

• As part of the core leadership team, you will spearhead sales acquisition and operations initiatives for the organization with respect to apartment societies.

• Leading a team in the large sales function of NoBrokerHood by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.

• Manage a team of BD Managers, Operations team and responsible for overall performance of the team and city

• Will be responsible for strategic partnerships with Builders, Facility Management Companies etc.

• Working cohesively with a team of equally talented and passionate colleagues to develop short and long-term strategies to efficiently grow the business.

• Utilizing high level of work independence and autonomy of decisions to enable team for 100X growth

• Identifying, experimenting and executing innovative ideas for expansion

Desired Skills:

• Proven field sales experience (B2B or B2C)

• Team management skills to manage a field sales team

• Total Experience of 3 to 5 years with team management experience of minimum 1 year

What we have to offer-

• Working directly with leadership team; having high level of work independence, autonomy and empowerment to lead company-wide changes

• Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey of changing the real estate world

• Excellent platform for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions.

Job Description –Analytics Engineering Lead 

 About Freespace* (a.k.a. Workplace Fabric)  

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 Profile Brief:  

This is a fantastic opportunity to work at the heart of a data driven organisation to shape the business insights crucial to our clients as they return to the workplace. 

You will work closely with the Analytics product owner to build and develop a strong, motivated, cross functional analytics team, delivering high quality, creative solutions for clients.  

You have overall responsible for the analytics development team and delivery. Set the direction to ensure the team can meet the exciting and challenging demands, using different technologies. Own the delivery of the product roadmap and lead through a tight scrum process to deliver quality, timely solutions. 

Work closely with the product owner and client facing teams to ensure the client needs are well understood when developing and delivering innovative solutions.  

The lead role will have experience in leading development teams to deliver web solutions and will have a passion for data and analytics. They will understand how to manage big data and should ideally also have an understanding of industry leading analytics platforms, specifically Tableau. As such, should have experience in leading teams with cross disciplinary skills working on multiple platforms. 

They will be well versed in working across the organisation with senior technical leads to ensure the analytics service and solutions meets the organisational technology standards and delivers secure, compliant and accurate solutions for the client. 

Education 

• Master’s degree in Computer Science, Computer Engineering or equivalent work experience 
• If you have the right experience and skills but don’t have a relevant degree, please apply for the role. 

Key Skills and Experience  

• Required Skills: Team Leadership, Scrum 

• Good to have: JavaScript (ES6+), SQL, Nodejs, React, AWS, TypeScript, amCharts, D3.js (or industry equivalent), Tableau understanding 

Experience: 6-10 years 

• Proven track record in growing and developing a high-performance team. 
• Experience working with big data architectures and analytics. 

• In-depth knowledge of regulatory rules surrounding data. 
• Ability to understand, design and fully document end-to-end scalable IoT systems. 
• Knowledge of Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc). 
• Knowledge in developing frontend applications and ideally analytics dashboards using .js charts. 
• Comfortable with JavaScript, ES6+, TypeScript & emerging web technologies. 

• Data processing and manipulation experience and able to easily comprehend and write efficient SQL queries. 
• Able to lead the team but get stuck in and contribute. 
• Rich experience of handling multi-national clients. 
• Excellent written and verbal communication skills in English. 

 Key Behaviors  

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 
• Inspire, develop and mentoring a motivated, enthusiastic team. 
• Lead by example and ensuring best practice principles embedded within the team. 

• Own the delivery of the product roadmap through Scrum and ensure team resourced and assigned appropriately 
• See projects through from conception into production and support, ensuring quality throughout. 
• Ensure high standards by instilling  data quality checks, code reviews and documentation in work and team practices. 
• Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps. 
• Able to challenge solutions and processes in creating the best products and environment to work. 

• Be unafraid to own mistakes 
• Always ensure customer priority and focus 

Key Areas of Responsibilities: 

• Partner with Corporate IT Security Architects, the Development Head and CTO to ensure adherence to security practices and compliance for Infrastructure Engineering. 
• Partner with Product Management, Engineering and Support teams to collaboratively develop architectures and to support them conform to high standards of security practices and compliance. 

About the Role

A highly motivated and passionate individual who has experience in executing end to end web based products and applications; bringing them to production quickly and with high quality. Passionate about building flexible and scalable solutions with an eye for detail and can weigh pros and cons to find best possible solutions. 

Role and Responsibilities

• Collaborate with Product Managers to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
• Understand the product requirements, ask questions, and gather information and feedback to design and deliver features both on Android and iOS.
• Create a roadmap of tasks to be delivered for both iOS and Android applications in sync, such that new features go to the end-user at same time. 
• Lead the design of Android and iOS applications in a modular fashion with reusable components.
• Proactively identify issues related to memory consumption, battery drain and multi-threading in the application by planning regular tests and analysis.
• Deliver Android and iOS applications with integration to backend services deployed on the cloud with high quality and responsiveness. 
• Create strong practices around test driven development, automating delivery of apps to the marketplace with strong CI/CD practices.
• Manage a highly skilled and efficient team by hiring, keeping the team motivated, and managing performance.
• Play the role of an unblocker in a tight scrum environment. Should be able to help other developers with challenges, problem solving, and help achieve milestones as per plan.
• Prioritize to manage ad-hoc requests in parallel with ongoing projects.
• Hands on with programming with 50%+ of bandwidth going into modules owned.

Skills/Experience

• A highly talented developer with 10+ years of hands-on experience in building apps that have been released to the Play Store(Android) and Appstore(iOS). 
• Demonstrated experience managing teams of 5-10 or more engineers in mobile application teams.
• Strong knowledge of Android, Kotlin, iOS, Swift, Objective C and working with MVVM, MVP, MVC patterns.
• Experience building mobile applications which lean heavily on connecting to cloud services to gather data and stream videos/content. 
• Working knowledge of Xamarin or Flutter (cross platform frameworks) is highly preferred. 
• Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.

Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint. 

What you’ll do 

• Create an inspiring team environment with an open  communication culture 
• Monitor and track performance of direct reports 
• Discover training needs and provide coaching and feedback to  direct reports 
• Listen to team members’ feedback and resolve any issues or  conflicts 
• Drive team engagement. Suggest and organize team-building  activities 
• Track and maintain attendance and productivity of direct reports 
• Take ownership of escalated issues of customers 
• Work with different teams to resolve customer issues  
• Share customer feedback and feature requests with the Product  and Engineering team 
• Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.  
• Assist the manager in driving key metrics of the team like CSAT,  SLA, FCR, etc 
• Build reports, analyze trends, and draw inferences from it. 
• Conduct the first round of interview with candidates     

Who you are: 

• Graduate from any stream (Mandatory).  
• Engineering, BCA or BSc (IT or Computers) preferred 
• Team handling experience (Minimum 1 year). 
• Comfortable working in rotational & night shifts.
• Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry. 
• Have an understanding of different hosting products such as Shared,  Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard,  SSL etc. 
• Proficient in handling a variety of web hosting related issues 
• Ability to take ownership and work independently, handle multiple  priorities, prioritize workload and meet deadlines. 
• Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills. 
• Ability and willingness to transfer knowledge and experience to  colleagues and team members 
• Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people. 
• Must be customer-focused with strong customer interaction skills. 
• Outstanding written and verbal communication skills 
• Ability to solve complex problems quickly, inventively, and resourcefully 
• Self Motivated and highly dependable individual 
• High degree of flexibility and agility in thought and behavior. 

Why you’ll love us:

In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love: 

• Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally. 
• Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
• Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
• Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
• We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!

Position Description:

Our sales professionals focus on face to face sales presentations as they provide our clients an

opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business.

This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity.

The job encompasses complete P&L responsibility of a Branch comprising of 20-30 people. He shall be responsible to plan, execute and monitor the sales operations with the objective of attaining accelerated growth of new client acquisition in line with the laid down processes. The role will involve recruiting & managing direct sales force in the Branch, increasing the productivity level & overall efficiency of the sales team and ensuring target achievement as per the defined targets.

Job Summary:

• Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client’s work status and receivables.
• Accurately forecasts weekly, monthly, quarterly and yearly revenue streams.
• Identifying the opportunity & problem areas, preparing the action plan for achieving the key
• sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target
• achievement, management of sales support function and timely work completion of customers.
• Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.
• Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.
• Drive performance incentive structure and sales promotion schemes.
• Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy.
• To penetrate all targeted accounts and originate sales opportunities for the company’s products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team.
• To ensure systematic follow-up with the client organizations to take the sales pitch to timebound closure.
• To ensure that all payments are collected as per the company’s payment terms.
• Ensure adherence to sales processes and requirements.
• Conduct performance review for his/her team on regular basis.