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Customer Retention Jobs

Explore top Customer Retention Job opportunities for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Manager - Business Development

Founded 2005
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Remote, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida), Mumbai, Kolkata, Manali, Udaipur, Nagpur, Varanasi, Agra, Munnar
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3 - 7 years
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Best in industry3 - 7 lacs/annum

Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.

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Customer Success

Founded 2013
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Pune
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2 - 7 years
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Best in industry5 - 8 lacs/annum

Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.

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Sales Manager

Founded 2013
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Remote, Mumbai, NCR (Delhi | Gurgaon | Noida), Chennai, lukhnow, Cochin, Jaipur, Indore
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1 - 3 years
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Best in industry4 - 6 lacs/annum

Responsibilities Schedule and meet the identified prospects Understand the needs of the prospects and map them to exact product offerings Explain the ROI and product benefits to the prospects Product demonstration & presentation Communication with the sales team (verbal/ written) about customer requirements, interactions Optimize and improve the processes on the current sales team Participate in conferences, events, and meetings along with the sales team Requirements Minimum 2 years of relative field sales experience: Software, IT, SaaS or Cloud-Hosted solutions. Track record of over-achieving quota Familiarity with different sales techniques and pipeline management Strong communication, negotiation, and interpersonal skills Self-motivated and driven Startup experience is a plus. 100% Field software sales

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Retention & Loyalty Specialist

Founded
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Bengaluru (Bangalore)
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3 - 7 years
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Best in industry20 - 25 lacs/annum

What it means to be a Promolta team member? There's something that runs deep in the DNA of Promolta: we see no limits. We are an inspired, fun-loving and hardworking team that believes we can change the online video advertising industry. We understand that to reach our goals, we need the best people to get there. As an early member of our team, your contributions will have a major impact on our success. Ideal candidate has: - Previous job experience in Customer Success and Retention - Preferred Industries exp. : Telecommunication, E-commerce, Consumer Internet company - MBA from Top school with min 4 years experience. Experience/ skills required: - Loyalty or CRM programme experience - Creating and Tracking Email Marketing campaigns. - Creative campaigning in Digital media - Results driven professional who wants to own Email Marketing for Promolta - Strategic thinker and ability to offer marketing solutions to activate seasonal marketing strategy - Website Conversion/Optimization experience is a plus Responsibilities: - Drive initiatives aimed at increasing repeat rate, retention and reduce churn - Own Email communication medium across in-house and paid channels. - User lifecycle management across all segment of users (new, active, at risk, dormant) - Lead loyalty efforts – understanding and mapping user behavior (immersions, profiling) piloting and experimenting with the construct and final rollout - Interact with product and tech team to co-define the growth charter and product roadmap pertaining to growth, retention, and loyalty efforts How our Product Works: https://www.youtube.com/watch?v=4wkmADwbI6I

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Customer Success Manager

Founded 2013
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Pune
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3 - 7 years
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Best in industry6 - 10 lacs/annum

The Customer Success Manager at Plobal Apps is responsible to work with our strategic business accounts to drive feature adoption, retention, renewals, high customer satisfaction scores (CSAT & NPS) & overall growth. This is a high-profile customer-facing role requiring outstanding customer relationship management skills, technical acumen & a proven record in people management / leadership roles. Our Customer Success Manager works with customers to understand their needs, and map Plobal Apps solutions and best practices. Since a large portion of our Customer base is from the E-Commerce background, A strong background in Digital Marketing will be necessary. A Customer Success Manager coordinates with cross-functional teams to ensure a successful transition from deployment/onboarding through ongoing account management. The Sr.Manager-Customer Success will be responsible directly for a team of junior Customer Success Managers in addition to managing their own bouquet of key customer accounts. Job Responsibilities: • Responsible for the management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships. • Increase customer satisfaction by understanding business needs and accurately matching Plobal Apps solutions and offerings to these needs. • Work with customers to establish critical goals, define key performance indicators, plan the entire account strategy & help customers in achieving their goals • Act as an escalation point to drive problem resolutions in a timely and proactive manner. • Identify at-risk renewals and deliver on customer remediation plan. • Monitor customer health to track usage and customer satisfaction. • Delivery of periodic ( monthly / quarterly) Business Reviews with key stakeholders at the customer organization to review and analyse key metrics to demonstrate progress and provide recommendations. • In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.   Professional Competencies: • Prior experience in customer success or equivalent history of increasing customer satisfaction, adoption and retention. • Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams. • Thrives in a multi-tasking environment and can adjust priorities on-the-fly. • Excellent customer relationship management skills. • Outstanding communication, understanding and writing skills. • Solid Understanding of Strategic Marketing & Online Marketing / Campaign Management is strongly desired. • Understanding of web applications, HTML, JavaScript, and CSS is a plus Desired Skills & Experience: • Bachelor’s or Masters degree in Strategic Marketing, Digital/Online Marketing and/or Computer Science related. • Minimum 3 years of customer facing experience. • Excellent organizational, presentation and communication skills. • Organized and reliable self-starter who can work independently. • Strong written and verbal skills.

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Campaign Execuitve

via Rapido
Founded 2016
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Bengaluru (Bangalore)
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2 - 4 years
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Best in industry6 - 8 lacs/annum

Job Description: Campaign Executive Rapido is India’s leading Bike Taxi application focussed on making your daily intracity commute more time-efficient and economical. If you are the type of person who steps forward, takes responsibility and delivers results, you are in the right place. If you are driven, a people person with the want to learn, you are in the right place. In this role, you will be expected to manage complete customer engagement. Should develop a deep understanding of customers to improve customer retention.Loyalty and overall NPS score. You will work across team to ensure personalized engagement is delivered to customers. You will be responsible for the strategic campaign development as well as the analysis and insight from all CRM and Loyalty activity. Responsibilities: - Own and revise charter for Customer experience. Solving key customer pain points/experience enhancements by working closely with different teams. - Strategic planning and execution of all CRM and Loyalty campaigns to deliver against customer service and retention KPI's. - Identify opportunities to drive incremental revenue from existing customers at key stages of their relationship with us. -Identify the reasons for churn and minimize it by taking pro-active measures. - Map customer journey and develop listening points in the journey. - Working with analytics team to setup, update and track all the key performance factors involving customer service. - Identify opportunities to grow the database; in valuable customer segments. - Forecast, manage and monitor department budget. - Working with the ads creative and operations team to ensure that there is enough visibility of the product. - Prepare customer engagement plans for different cities using multiple communication channels. - Influence future lifetime value through higher product adoption, customer satisfaction and overall health success. Required Skills: - Proven experience in managing and coordinating multi-channel marketing campaigns (with the multi - channel user journey/ user experience in mind at all times) - Excellent quantitative aptitude and ability to perform market analysis. - Excellent database / CRM knowledge and expertise in reading / understanding data - Strategic thinker and ability to offer marketing solutions to activate seasonal marketing strategy. -The role requires you to have strong strategic, creative and organisational skills, and a passion for deriving insight from data. - Should be a team player, working alongside people from all walks of life

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Customer Resolution Officer

Founded 2015
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Mumbai
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0 - 3 years
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Best in industry1 - 1 lacs/annum

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

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Customer Service

via Scholr
Founded 2015
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Mumbai
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0 - 2 years
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Best in industry1 - 2 lacs/annum

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

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Customer Support Manager

Founded 2012
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Pune
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0 - 3 years
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Best in industry1 - 2 lacs/annum

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills

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Business Developer

Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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0 - 2 years
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Best in industry3 - 5 lacs/annum

LeagueSX is a funded fantasy football start-up which is changing the way fans interact with football clubs. Founded by IIT/IIM/DTU alumni, we are awarded as - Asian SuperStartup- for 2017-18. With users from more than 150 countries, we are on high pace growth path and are looking for self-motivated individuals - while the specific experience and skills necessary for these positions vary, one important prerequisite we are looking for is - passion for the game and what to create a world-class sports product from India. Responsibilities of Relationship Manager are as follows - - Managing relationship with LeagueSX affiliates (football influencers) - Driving various online and offline campaigns along with affiliates What are we looking for - - Exceptional communication skills and deep knowledge and love for football - The penchant for building a long lasting relationship - Great number crunching skills - People skill to manage, train and develop team

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