YOU : * Have startup (all-hands-on-deck) attitude; prior experience in startup, tech startup preferred * Have at least a year of experience in the customer-facing role; customer success, account management, or customer support experience is a plus * Are excellent writer and communicator with strong presentation skills both via phone and email * Are able to learn new concepts and processes quickly * Are willing to relocate to Ahmedabad, Gujarat YOU PROBABLY HAVE: * Ability to proactively identify and solve any issues that could affect customer satisfaction or retention * Used analytics/CRM tools like Intercom, Mixpanel, Piwik * Strong analytical skills to capture insights on how the customer is interacting with the platform * Excellent English skills, both written and spoken * Knack of speaking and communicating with people YOU WILL: * Take ownership of customer accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary * Provide support to new and existing Armada customers * Coach customers on new uses and best practices for Armada to drive adoption and retention * Provide timely and thoughtful responses to client questions and requests * Communicate with engineering and product teams to make the system efficient
*Responsibilities-* - Reporting every day performance analysis of the product to the stake holders - Tracking user journeys and provide UI/UX improvements - Working with cross functional teams (marketing, business and design) for achieving the desired goals - Responsible for data tracking, analysis and providing actionable insights - Create and execute marketing plans amalgamating product and marketing teams - Responsible for creation, execution and analysis of campaigns on a day-to-day basis ( Campaign Management team will implement the suggested campaigns given by you) - Analytics funnel drop analysis & improvement suggestions - Understand customer issues and provide insights to product team - Identify and execute actionable insights to increase retention and engagement - ASO implementation and improve app backlinks on the web *Desired Qualifications –* - Hands on experience using analytics products like Google Analytics, Firebase, Mixpanel, Branch etc., - Experience working in ASO and SEO - Understanding of attribution and campaign tracking - Fair knowledge on App world and digital marketing channels like Facebook marketing, Google Ad words and Affiliate marketing
Do you thrive on working with the cutting edge technology? Working with innovators in the early stages of ideas, products, and platforms? Do you want to transform an industry? Crave new challenges, hard problems using the latest in battery technology? At ION Energy we are building the world’s most advanced battery management and intelligence platform. ION was founded by a team of PhD's with decades of experience in advanced electronics and battery systems. Our groundbreaking and patented BMS technology acts as the core of high-performance applications like Electric Vehicles, Telecom Towers, DataCentres & More. As an Applications Engineer at ION Energy you will spearhead customer meetings, answer technical questions, send product material, prepare technical proposals, estimate timelines and help with integration post delivery of products. Come be part of an ambitious team to define the future of energy storage. What you will do: - Act as technical bridge between R&D team and customers - Be an expert in ION’s Technology and Product Roadmap, and be able to represent the technical depth of ION in front of the customers handling Technology Demos, Proof Of concepts for new applications - Provide technical consultation for new project and create technical proposals for custom engineering projects - Create and maintain customer facing product manuals, specification sheets and troubleshooting guides - Customer Relations : This is a customer facing role. Clear and professional communications, both oral and written, with OEMs, contractors, and customers. - You will be directly responsible for Customer Success. Actively training, counselling and enabling customers to use our technology in their applications. - Operational performance : Manage and address customer needs and concerns in a timely manner - Responsible for successful deployments and active usage of our BMS and Intelligence platform - Maintain communication with product team to stay abreast of product release and updates. - Actively training, counselling and enabling customers to use the product This is you: - BE/B.Tech or higher degree (Engineer Preferred) with great communication skills, aptitude to understand product and an inclination to be customer facing - Academic and/or industrial projects in energy/battery space is a plus - Having relevant engineering or development experience in electronics - Participated in National/International Technical Paper Presentations - Ability to Convert technical specification into organized documents - Developing strong quantitative skills and collaborating across interdisciplinary teams - Strong analytical and problem solving skills, along with excellent written and verbal communication Our culture is founded on ensuring openness, extreme ownership, full responsibility and unfiltered honesty. We value excellence and look for strengths, resilience, curiosity and above all, moral fibre. Come join a high performance team dedicated to accelerate the Earth’s transition to an all-electric future.
You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically
Role and Responsibilities: 1) Focus on converting prospective leads into clients 2) Establish first connect with the client. Convince them to come for a trial/demo of our spaces 3) Maintain follow-ups over calls to keep building the sales pipeline 4) Keep the team informed about the pulse of the community on the ground 5) Manage the customer base over time and ensure it is retained 6) Build community engagement on the myHQ app Traveling: 1) Frequent in-city travel to our HQs (depending on client visits / demos) 2) All traveling expenses will be paid by the company at standard industry norms.
Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.
The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed
Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats
Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills
LeagueSX is a funded fantasy football start-up which is changing the way fans interact with football clubs. Founded by IIT/IIM/DTU alumni, we are awarded as - Asian SuperStartup- for 2017-18. With users from more than 150 countries, we are on high pace growth path and are looking for self-motivated individuals - while the specific experience and skills necessary for these positions vary, one important prerequisite we are looking for is - passion for the game and what to create a world-class sports product from India. Responsibilities of Relationship Manager are as follows - - Managing relationship with LeagueSX affiliates (football influencers) - Driving various online and offline campaigns along with affiliates What are we looking for - - Exceptional communication skills and deep knowledge and love for football - The penchant for building a long lasting relationship - Great number crunching skills - People skill to manage, train and develop team