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Customer Retention Jobs

Explore top Customer Retention Job opportunities for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai
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1 - 3 years
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Best in industry2 - 5 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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avinash rathod
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Customer Happiness Executive
Customer Happiness Executive

Founded 2014
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Chennai
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0 - 2 years
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Best in industry3 - 4 lacs/annum

You will be part of a team which is the "True North" of the organization. Patience and Empathy come naturally to you. You handle customer escalations like a pro following the existing processes and thinking of solutions which can prevent such escalations in the future. You empathize with customers and keeping them happy at all times is a given statement! Soft Skills: Should be able to understand and appreciate that chaos/randomisation is the only constant at a startup. Should be a passionate self-starter; ready to get their hands dirty Should envision and manage the growth of tech vertical to complement business growth Should have clarity in thought and articulation. Prior experience of high energy and intense environments - would be a plus Technical Skills: Troubleshooting skills with problem solving ability Prior experience in customer service would be an added plus Customer service experience in Travel industry - would be an added plus Proficiency in excel across pivot and basic functions - would be an added plus Working knowledge of Cloud applications like Google sheets, Doc and Drive

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Meekha Elizabeth
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Customer Success Manager
Customer Success Manager

Founded 2018
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Ahmedabad
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2 - 4 years
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Best in industry3 - 5 lacs/annum

YOU : * Have startup (all-hands-on-deck) attitude; prior experience in startup, tech startup preferred * Have at least a year of experience in the customer-facing role; customer success, account management, or customer support experience is a plus * Are excellent writer and communicator with strong presentation skills both via phone and email * Are able to learn new concepts and processes quickly * Are willing to relocate to Ahmedabad, Gujarat YOU PROBABLY HAVE: * Ability to proactively identify and solve any issues that could affect customer satisfaction or retention * Used analytics/CRM tools like Intercom, Mixpanel, Piwik * Strong analytical skills to capture insights on how the customer is interacting with the platform * Excellent English skills, both written and spoken * Knack of speaking and communicating with people YOU WILL: * Take ownership of customer accounts and manage their onboarding, success, and retention; assist with renewals processes when necessary * Provide support to new and existing Armada customers * Coach customers on new uses and best practices for Armada to drive adoption and retention * Provide timely and thoughtful responses to client questions and requests * Communicate with engineering and product teams to make the system efficient

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Customer Support
Customer Support
at myHQ

via myHQ
Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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1 - 3 years
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Best in industry2 - 6 lacs/annum

You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically

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Vinayak Agarawal
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Sales Executive
Sales Executive
at myHQ

via myHQ
Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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1 - 3 years
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Best in industry2 - 6 lacs/annum

Role and Responsibilities: 1) Focus on converting prospective leads into clients 2) Establish first connect with the client. Convince them to come for a trial/demo of our spaces 3) Maintain follow-ups over calls to keep building the sales pipeline 4) Keep the team informed about the pulse of the community on the ground 5) Manage the customer base over time and ensure it is retained 6) Build community engagement on the myHQ app Traveling: 1) Frequent in-city travel to our HQs (depending on client visits / demos) 2) All traveling expenses will be paid by the company at standard industry norms.

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Manager - Business Development
Manager - Business Development

Founded 2005
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Remote, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida), Mumbai, Kolkata, Manali, Udaipur, Nagpur, Varanasi, Agra, Munnar
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3 - 7 years
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Best in industry3 - 7 lacs/annum

Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.

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Customer Resolution Officer
Customer Resolution Officer

Founded 2015
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Mumbai
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0 - 3 years
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Best in industry1 - 1 lacs/annum

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

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Harshil Shah
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Customer Service
Customer Service

via Scholr
Founded 2015
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Mumbai
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0 - 2 years
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Best in industry1 - 2 lacs/annum

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

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Manil Gupta
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Customer Support Manager
Customer Support Manager

Founded 2012
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Pune
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0 - 3 years
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Best in industry1 - 2 lacs/annum

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills

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Harshal Katre
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Business Developer
Business Developer

Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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0 - 2 years
Experience icon
Best in industry3 - 5 lacs/annum

LeagueSX is a funded fantasy football start-up which is changing the way fans interact with football clubs. Founded by IIT/IIM/DTU alumni, we are awarded as - Asian SuperStartup- for 2017-18. With users from more than 150 countries, we are on high pace growth path and are looking for self-motivated individuals - while the specific experience and skills necessary for these positions vary, one important prerequisite we are looking for is - passion for the game and what to create a world-class sports product from India. Responsibilities of Relationship Manager are as follows - - Managing relationship with LeagueSX affiliates (football influencers) - Driving various online and offline campaigns along with affiliates What are we looking for - - Exceptional communication skills and deep knowledge and love for football - The penchant for building a long lasting relationship - Great number crunching skills - People skill to manage, train and develop team

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Anshul Agrawal
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