StarApps Studio

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

We are building tools to help e-commerce merchants sell better. Our software powers more than 20000 e-commerce stores around the world, and we're just getting started.

At StarApps, we ship on quality and time. Our team deploys new code many times a week, and our production scale is massive. Your code will improve the shopping experience of more than 50 million shoppers every day – a challenging but incredibly rewarding responsibility.

We're looking for Senior Software Developers passionate about solving tough problems with performant code. This role is based in Pune, and ou will be closely working with the leadership team to design and ship products that are highly impactful.

Requirements for the role:

• 4+ years of experience.
• You've worked on large-scale web applications or software products.
• High English proficiency - both written and spoken.
• A product-minded developer who cares about the "Why" - Why build this feature? How will we measure impact?
• A generalist (or a Full Stack developer), excited by problems, and unblocks anything that stands in the way of success.
• A strong foundation of design, and coding principles to enable scale
• Experience in writing automated tests as part of your development workflow (TDD)
• Strong logical mindset and ability to break problems into simple logical steps
• A passion for efficiency and collaboration, with a history of establishing great relationships and mentoring others in the team
• Bonus point for previous experience working within the e-commerce industry
• More bonus points for experience in Ruby and/or Ruby on Rails, or the desire to learn quickly

Tech stack:

• TypeScript, React
• Ruby on Rails, Python
• PostgreSQL

It would be great if you have:

• A history of contributing to the developer community through code, documentation, mentoring, teaching, speaking or organizing events
• A passion for helping growing development teams and making others better
• Experience building resilient and scalable services
• Experience with development on a leading cloud provider (GCP, AWS, Azure, Aliyun, Tencent, etc.)
• A commitment and drive for quality, excellence, and results

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• Opportunities to travel and work from exquisite locations with the team.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• We offer one annual day off for charitable work and match the donations you make to a charity
• Flexible holiday policy to help you plan your vacations better

We will be conducting the assessment, interview, and onboarding of new members through video calls or in-person meets. We would like you to join ASAP and would like you to relocate close to our office in Pune.

Want to learn more about the company?

• Read our culture book & meet the team: https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf
• Take a look at our products and reviews: https://apps.shopify.com/partners/starapps-studio