StarApps Studio

Location: Pune (WFO / Hybrid)

Shift Timing: US Hours

Experience: 3–5 Years

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, through 6 highly-rated apps. With a $5.5M ARR and a mission to scale to $10M, we rank among the Top

100 Shopify app developers globally and the Top 1% in Revenue per Employee SaaS companies.

About the Role

As a Customer Success Manager, you will act as a strategic partner to our merchants, ensuring they achieve meaningful outcomes using StarApps products. You will own customer relationships post-sales, drive adoption, retention, and growth, and collaborate closely with Product, Engineering, and Support teams.

Key Responsibilities

• Build success plans for merchants and track retention and expansion metrics.
• Drive value realization and identify upsell/growth opportunities.
• Lead onboarding and training for new merchants.
• Develop a deep understanding of merchant goals and recommend growth strategies.
• Prepare weekly/monthly performance reports and analyze product usage trends.
• Coordinate with Product, Engineering, and Support teams to resolve escalations.
• Build trusted relationships to reduce churn and improve customer satisfaction.
• Drive customer advocacy through testimonials, case studies, and references.

What We’re Looking For

• 3–5 years of experience in Customer Success / Account Management in SaaS or ecommerce tech.
• Strong ownership mindset and ability to manage enterprise merchants post-sales.
• Excellent communication and relationship-building skills.
• Understanding of Shopify ecosystem and ecommerce lifecycle (preferred).
• Experience in digital marketing/growth strategies (good to have).

Why Join StarApps?

• High-growth SaaS environment with real ownership.
• Opportunity to work with global Shopify Plus merchants.
• Strong leadership and career acceleration.
• A culture that rewards initiative, creativity, and impact.

UI/UX Designer

Location: Baner, Pune (Work from Office)

Company: StarApps Studio

About Us:

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants and 1,000+ Shopify Plus stores with 6 highly-rated apps. As one of the Top 100 companies building apps on Shopify and the Top 1% in RPE SaaS, we are on an exciting journey from $4M ARR to $10M ARR. We are a passionate team of 20 people, building innovative tools that simplify and enhance e-commerce success.

Now, we’re looking for a UI/UX Designer to elevate our product experience and make our apps even more intuitive, engaging, and delightful for Shopify merchants.

What We’re Looking For:

• 4+ years of experience in UI/UX design, preferably in SaaS or e-commerce.
• Strong proficiency in Figma, Sketch, Adobe XD, or similar design tools.
• Experience in creating wireframes, prototypes, and design systems.
• A solid understanding of UX principles, usability, and accessibility best practices.
• Familiarity with HTML, CSS, and front-end development concepts (coding is a plus, but not mandatory).
• Strong problem-solving skills with a keen eye for detail and aesthetics.
• Ability to work in a fast-paced, agile environment, handling multiple projects effectively.
• Excellent communication and collaboration skills—comfortable presenting and discussing design decisions
• 
  

Why Join Us?

• Impact: Your work will directly influence thousands of Shopify merchants and drive the growth of a top-rated SaaS company.
• Growth: Be part of a company on the path from $4M to $10M ARR, with ample opportunities to scale your career.
• Autonomy & Creativity: We value innovation and give you the freedom to experiment and bring your ideas to life.
• Great Culture: A small, passionate, and tight-knit team that values collaboration, flexibility, and work-life balance.
• Perks: Competitive salary, occasional WFH, and a fun, high-growth startup environment in Baner, Pune.

If you’re a creative, data-driven designer passionate about shaping intuitive and high-converting digital experiences, we’d love to hear from you! Let’s build something amazing together! 🚀

StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.

Role Overview

We are looking for a Full Stack Developer who will own features end-to-end with an emphasis on backend excellence. In this role, you will design and optimize complex data models and API architectures in Ruby on Rails, implement robust background job queues (e.g. delayed_job) for heavy workloads, and perform rigorous performance tuning to ensure our systems scale. On the frontend, you'll build and integrate React components to deliver complete, user-friendly features. This is a role for someone who loves tackling deep technical challenges in the backend while also crafting intuitive user interfaces – an opportunity to leverage your backend expertise while driving full-stack product ownership.

Key Responsibilities

• Architect & Optimize Backend: Design scalable database schemas and efficient data models. Develop high-performance RESTful APIs and services in Ruby on Rails, ensuring clean, maintainable code and great performance.
• Backend API Development: Design, implement, and maintain robust backend services and RESTful APIs in Ruby on Rails to support new features and internal tools.
• End-to-End Performance Tuning: Optimize application performance across the stack – from minimizing frontend load times to improving backend query efficiency – for our high-traffic, data-intensive apps.
• Collaboration & Agile Delivery: Work closely with designers, product managers, and QA to translate requirements into technical solutions. Participate in sprint planning, code reviews, and daily deployments to ship features continuously and reliably.
• Quality & Maintenance: Write clean, maintainable code with appropriate test coverage (unit and integration tests) to ensure reliability. Monitor, debug, and resolve issues in production, and continually refactor and improve existing code for stability and performance

What We’re Looking For (Requirements)

• 4–8 Years Experience: Proven experience as a software developer in a product company (experience in e-commerce or SaaS is highly preferred). You have built real products used by actual customers at scale.
• Ruby on Rails Expertise: Strong command of Ruby on Rails. Experience designing RESTful APIs, working with MVC architecture, and using Rails best practices. You should understand how to structure large Rails applications for maintainability.
• Backend Proficiency: Comfortable building server-side applications and APIs with Ruby on Rails. You can implement business logic, integrate with databases, and create RESTful endpoints (bonus if you’ve worked with GraphQL or other backend frameworks).
• Database Skills: Proficiency with PostgreSQL (or similar RDBMS). Capable of writing complex SQL queries, optimizing queries/indexes, and designing efficient relational schemas. Familiarity with Redis or caching strategies is a plus.
• Front-End Proficiency: Comfortable building user interfaces with React and modern JavaScript/TypeScript. Able to implement frontend components that consume APIs and provide a smooth user experience.
• System Design & Quality: Solid understanding of web application architecture, performance tuning, and scalability concerns. Experience with profiling, benchmarking, and optimizing web applications. Commitment to writing clean, maintainable code with proper tests.
• Product Mindset: You care about the why behind the features. You are comfortable digging into requirements, questioning assumptions, and ensuring that we build solutions that truly solve merchant problems.
• Adaptability & Collaboration: Excellent problem-solving skills, communication, and ability to work in a fast-paced, collaborative environment. You are a self-starter who can take ownership of tasks and drive them to completion, but also know when to ask for help.

Tech Stack

• Frontend: React, TypeScript/JavaScript, HTML5, CSS3 (Tailwind/Bootstrap), modern build tools (Webpack, Babel).
• Backend: Ruby on Rails (REST APIs, background jobs), some services in Python.
• Database: PostgreSQL.
• Cloud & DevOps: Amazon Web Services (EC2, S3, RDS, CloudFront), Docker, CI/CD for daily deployments.
• Tools: Git (GitHub), Agile issue tracking (JIRA/Trello), and a keen use of automated testing.

(Don’t worry if you aren’t familiar with every item – we value willingness to learn. This is our current stack, and we continually adopt new technologies that improve our products.)

Why Join Us

• High Impact & Ownership: Your work will directly enhance the shopping experience of 50M+ shoppers daily. At StarApps, developers deploy code daily and see the immediate impact on thousands of merchants – you’ll own projects end-to-end and build features that matter.
• Fast-Growing, Profitable Startup: Join a bootstrapped, profitable company on an exciting growth trajectory (from $4M to $10M ARR). There’s no bureaucracy here – just a passionate team obsessed with product quality and merchant happiness. You’ll be part of our core team as we scale, with ample opportunities to grow into leadership roles.
• Cutting-Edge Tech & Challenges: Work with modern technologies (React, Rails, AWS) on performance-intensive applications. Tackle complex challenges in scaling, optimization, and UX for a global user base – continuously sharpen your skills in a supportive, learning-focused environment.
• Collaborative Culture: We are a small 25-person team that operates like a close-knit family. You’ll work side by side with experienced founders and a talented team that values innovation, humility, and continuous improvement. Our culture is open, empathetic, and growth-oriented – every voice is heard, and every team member plays a crucial role in our success.

Growth & Benefits: We invest in our team’s growth. Expect a competitive salary, performance bonuses, and whatever tools you need to do your best work. We sponsor professional development (courses, conferences, books) and encourage knowledge-sharing. You’ll enjoy a flexible leave policy, team off-sites, and the excitement of building a global product from our new office in Baner, Pune.

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.

The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

Please note that the night shift will be scheduled between 6 pm and 3 am.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a night shift customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Role Overview:

As a Social Media Marketer, you will be responsible for managing and growing our presence on various social media platforms such as LinkedIn, Twitter, and YouTube. You will create and implement campaigns that resonate with our B2B audience, specifically targeting Shopify merchants and decision-makers in the e-commerce sector.

Experience: 3-6 years

Industry: B2B SaaS, E-commerce

Key Responsibilities:

• Develop and execute a comprehensive social media strategy aligned with our marketing and brand goals.

• Manage all social media channels (LinkedIn, Twitter, YouTube, etc.) to increase brand visibility, engagement, and lead generation.

• Create, curate, and schedule engaging content, including posts, infographics, videos, and case studies, to educate and engage the target audience.

• Monitor industry trends and competitive activity to inform content creation and strategy.

• Collaborate with the content, design, and product teams to create social media assets that support product launches, webinars, and events.

• Track and analyze the performance of social media campaigns using tools like Google Analytics, Hootsuite, or Buffer, and provide insights and recommendations.

• Engage with followers, industry influencers, and partners to create conversations and foster community growth.

• Stay up-to-date with the latest trends and best practices in social media marketing, particularly in the Shopify and e-commerce space.

Requirements:

• Proven experience as a Social Media Marketer, with a focus on B2B or SaaS.

• Strong knowledge of LinkedIn, Twitter, and other B2B-relevant social platforms.

• Experience in managing paid social campaigns and working with paid media budgets.

• Excellent written and verbal communication skills, with a strong understanding of what resonates with a B2B audience.

• Ability to create both visual and written content.

• Analytical mindset with experience in reporting and improving on key social metrics.

• Understanding of Shopify, e-commerce, and SaaS is a major plus.

• Bachelor’s degree in Marketing, Communications, or a related field.

Why Join Us:

• Play a key role in driving the social presence of a fast-growing B2B SaaS company.

• Collaborative and forward-thinking work culture.

• Competitive compensation and benefits package.