Customer Success Manager

About the Company

India's most iconic Italian dining brand is expanding into the FMCG sector with an artisanal gourmet brand offering fresh pasta, sauces, cheeses, and more. After decades of success in Italian cuisine across India and overseas, this venture brings restaurant-quality products into homes with sophistication, authenticity, and quality at its core.

Job Description

We’re seeking a driven and detail-oriented Sales Manager to lead FMCG expansion across Modern Trade, Quick Commerce, HoReCa, and E-commerce (Amazon) channels. The ideal candidate will combine strong sales acumen with operational discipline, brand understanding, and team leadership to drive growth and profitability across verticals.

Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies across Modern Trade, Quick Commerce, HoReCa, and E-commerce channels.
• Drive Quick Commerce tie-ups (Blinkit, Zepto, Swiggy Instamart, etc.) ensuring consistent fill rates, visibility, and on-time delivery.
• Expand and manage Modern Trade business – new tie-ups, branding opportunities, and store-level execution.
• Acquire and manage HoReCa accounts, ensuring strong partnerships and growth.
• Explore and onboard new retail store tie-ups and distributors to strengthen reach and market penetration.
• Maintain vertical-wise P&L accountability, ensuring profitability across all sales channels.
• Monitor and reconcile payment cycles as per company policy.

E-Commerce & Brand Coordination

• Oversee Amazon listings and catalog management, ensuring products are correctly priced, described, and optimized.
• Maintain online hygiene – accurate inventory, images, descriptions, ratings, and timely customer query responses.
• Coordinate with marketing for creatives, offers, product launches, and campaign rollouts.
• Identify and execute branding opportunities within partner stores and online marketplaces.

Team & Operations

• Conduct regular store and market visits to ensure visibility, placement, and compliance.
• Train, mentor, and develop the sales and promoter team to enhance performance and product knowledge.
• Maintain strong vendor relationships and ensure timely supply and collections.
• Collaborate with operations for smooth delivery logistics and minimal wastage.
• Provide market insights, competitor analysis, and category feedback to guide business strategy.

Qualifications & Requirements

• Bachelor’s Degree required; MBA / Master’s in Marketing preferred.
• 5–7 years of FMCG (Food) sales experience — experience in Modern Trade / E-commerce / Quick Commerce / HoReCa is essential.
• Strong leadership and team-building capabilities.
• Excellent communication, negotiation, and relationship management skills.
• Hands-on experience in Amazon / online retail operations preferred.
• Analytical mindset with sound knowledge of market trends, pricing, and brand visibility strategies

Review Criteria:

• Strong Dremio / Lakehouse Data Architect profile
• 5+ years of experience in Data Architecture / Data Engineering, with minimum 3+ years hands-on in Dremio
• Strong expertise in SQL optimization, data modeling, query performance tuning, and designing analytical schemas for large-scale systems
• Deep experience with cloud object storage (S3 / ADLS / GCS) and file formats such as Parquet, Delta, Iceberg along with distributed query planning concepts
• Hands-on experience integrating data via APIs, JDBC, Delta/Parquet, object storage, and coordinating with data engineering pipelines (Airflow, DBT, Kafka, Spark, etc.)
• Proven experience designing and implementing lakehouse architecture including ingestion, curation, semantic modeling, reflections/caching optimization, and enabling governed analytics
• Strong understanding of data governance, lineage, RBAC-based access control, and enterprise security best practices
• Excellent communication skills with ability to work closely with BI, data science, and engineering teams; strong documentation discipline
• Candidates must come from enterprise data modernization, cloud-native, or analytics-driven companies

Preferred:

• Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) or data catalogs (Collibra, Alation, Purview); familiarity with Snowflake, Databricks, or BigQuery environments

Role & Responsibilities:

You will be responsible for architecting, implementing, and optimizing Dremio-based data lakehouse environments integrated with cloud storage, BI, and data engineering ecosystems. The role requires a strong balance of architecture design, data modeling, query optimization, and governance enablement in large-scale analytical environments.

• Design and implement Dremio lakehouse architecture on cloud (AWS/Azure/Snowflake/Databricks ecosystem).
• Define data ingestion, curation, and semantic modeling strategies to support analytics and AI workloads.
• Optimize Dremio reflections, caching, and query performance for diverse data consumption patterns.
• Collaborate with data engineering teams to integrate data sources via APIs, JDBC, Delta/Parquet, and object storage layers (S3/ADLS).
• Establish best practices for data security, lineage, and access control aligned with enterprise governance policies.
• Support self-service analytics by enabling governed data products and semantic layers.
• Develop reusable design patterns, documentation, and standards for Dremio deployment, monitoring, and scaling.
• Work closely with BI and data science teams to ensure fast, reliable, and well-modeled access to enterprise data.

Ideal Candidate:

• Bachelor’s or Master’s in Computer Science, Information Systems, or related field.
• 5+ years in data architecture and engineering, with 3+ years in Dremio or modern lakehouse platforms.
• Strong expertise in SQL optimization, data modeling, and performance tuning within Dremio or similar query engines (Presto, Trino, Athena).
• Hands-on experience with cloud storage (S3, ADLS, GCS), Parquet/Delta/Iceberg formats, and distributed query planning.
• Knowledge of data integration tools and pipelines (Airflow, DBT, Kafka, Spark, etc.).
• Familiarity with enterprise data governance, metadata management, and role-based access control (RBAC).
• Excellent problem-solving, documentation, and stakeholder communication skills.

Preferred:

• Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) and data catalogs (Collibra, Alation, Purview).
• Exposure to Snowflake, Databricks, or BigQuery environments.
• Experience in high-tech, manufacturing, or enterprise data modernization programs.

Responsibilities:

• Proactively engage with potential clients through outbound/inbound calls to introduce Firmway's software solutions and services.
• Identify and qualify prospects by understanding their business needs and explaining how our software can meet their requirements.
• Deliver persuasive sales pitches to create interest and excitement about Firmway's software and setup meetings on a daily basis for the sales team.
• Effectively handle objections and address any concerns or questions raised by potential clients during the conversation.
• Maintain accurate and detailed records of all interactions with clients in the CRM system.
• Follow-up with the prospects before the scheduled meeting and get them to join the call.
• Meet or exceed weekly and monthly targets for setting up qualified meetings with potential clients.
• Stay up-to-date with industry trends, product knowledge, and competitor offerings to effectively articulate our unique value proposition.
• Provide feedback to the marketing and product development teams based on clients' insights and needs.
• Continuously strive to improve sales techniques, product knowledge, and objection-handling skills. 

JOB DESCRIPTION - Centre sales

We take pride in letting you know that you are interviewing with the world's largest Edtech Company and the reason for our exceptional growth lies in the DNA that we have. A true Byjuite defines his/her own limits in terms of efforts and rewards. There is no bar on the amount of incentive you can earn. Average incentive earned by a BDA in the system is around 30k monthly but our best associates make even 70-80k of incentive every month apart from their fixed salary. On an average, a performing associate gets his 1st opportunity in 1.5-2 years to become a manager and head a team of 20 people. And we have seen the best of the associates can even become a manager even before completing a year.

If you are selected to join us as an applicant trainee please find below the expectations from our end.

ATP is an Applicant Training Program where selected applicants will be a part of a 6 weeks training program and on successful completion of this training program, applicants will be given an opportunity to join us as a Business Development Associate with BYJUs.

The 6 weeks of ATP is divided into 2 phases, 2 weeks of Class Room Training(CRT) and 4 weeks of On the Job Training(OJT).
PHASE 1 : Classroom Training (CRT)

The 1st 2 weeks of the CRT Phase will be conducted in the training location where we will cover the theoretical aspect of BYJU’S sales process.
You will be involved in various activities during this phase which will be rigorously evaluated by the end of 2 weeks of the CRT program.
Only the candidates who satisfactorily complete the CRT phase will be given an opportunity to start with the next phase of the training program.

PHASE 2 : On-the-Job Training (OJT)

The 2nd stage (OJT Phase) starts from the 3rd week of training for candidates who have successfully cleared the 1st phase.
Candidates will be expected to generate revenue by implementing the theoretical knowledge acquired during the first phase into practice during the final 4 weeks of the OJT phase.
Following the completion of the ATP, all input and output numbers will be closely monitored and reviewed to evaluate your eligibility to apply for the Business Development Associate (BDA) position at BYJU'S.
Only qualifying trainees will become eligible to be offered as BDAs. (Subject to approval from management). There will be additional performance incentives that will be applicable during the training program.
The entire role will be for 6 days a week(Tuesday would be an off). The assessment parameters will include performance metrics, process adherence, behavioral aspects, quality audits, and feedback from the manager/ trainer and HR Team. Upon successfully passing the training program, you become eligible to be offered the role of BDA - Centre Sales (at 8.5 LPA(5.5 fixed + 3 variable). You will be able to start the job in the offered 'Role location' only after you join the organization as a BDA

STIPEND (ATP): INR 16600 (stipend) fixed pay for the complete training program (4 weeks) Please note, The compensation would be adjusted on a pro-rata basis based on the number of days you are active in the training program.

CTC (BDA - post qualification after training): INR 7,50,000 - 8,50,000 (4.5 lakh - 5 .5 lakh fixed pay + 3 lakh performance pay) for Centre Sales  *T&C (Package differs from city to city) 

Hiring for PAN INDIA locations 

Job Description:

• Configure and maintain database servers and processes
• Monitor the system's health and performance
• Ensure high levels of performance, availability, sustainability, and security
• Analyze, solve, and correct issues in real-time
• Provide suggestions for solutions
• Refine and automate regular processes, track issues, and document changes
• Assist developers with query tuning and schema refinement
• Provide on-call support for critical production systems
• Perform scheduled maintenance and support release deployment activities after hours
• Basic knowledge of SSRS, SSIS, and Postgres will be added advantage.

You should be someone who has the following

• Ability to write clean, maintainable and scalable code
• Experience working in the following technologies for at least 1.5 years - Vue and related ecosystems like Vue-router, Vuex, Pinia, Nuxt, Typescript, TailwindCss
• Willingness to learn at work
• Ability to work and coordinate in remote projects as well
• Excellent English communication
• Enjoys working in teams

DUKAAN - Create Your Online Store in 30 Seconds
Dukaan is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogs (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram, etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital.

Dukaan is currently powering over 5 M e-commerce stores built by Indian small businesses and growing at a crazy rate.  

We are looking for Frontend developers to join our team. 

DESCRIPTION
We are looking for a great Frontend developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality products are important.

RESPONSIBILITIES

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

REQUIREMENTS

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Familiarity with RESTful APIs and sockets
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools
• Experience with PWAs and React Native is a huge plus

What will you do?

• You will be responsible for the design and development of large-scale, multi-tenant, distributed systems using scalable, fault-tolerant architecture with distributed queues (kafka), distributed caches (redis), high volume data stores (MongoDB, Cassandra, elasticsearch), container-centric deployments (kubernetes).
• Write Java codes using best practices with high quality standards.
• Participate in code reviews and deep dive into design discussions.