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Customer Success Manager
Easyrewardz Software Services Pvt Ltd's logo

Customer Success Manager

Deepak Aggarwal's profile picture
Posted by Deepak Aggarwal
2 - 6 yrs
₹5L - ₹15L / yr
Mumbai
Skills
Customer Success
Customer Relationship Management (CRM)
Key account management
Client Servicing
Communication Skills
Effective communication

Responsibilities •Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought. •Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner. •Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client •Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives •Liaise directly with the client, including when required with the senior management •Convey progress on the account including presenting to the client periodically on achievements and growth. •Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization



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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Easyrewardz Software Services Pvt Ltd

Founded :
2011
Type :
Product
Size :
100-500
Stage :
Profitable

About

Easyrewardz offers industry-agnostic cloud-based CRM, Loyalty and Conversational Commerce solutions that enable seamless omnichannel customer experience. At Easyrewardz, we believe that every customer data captured has a story to tell! Our key focus has always been to help brands deliver seamless customer experience and create a deeper customer connect by leveraging actionable insights obtained from data. The Indian retail ecosystem is still learning to rely on data when it comes to delivering consistent customer experiences throughout the journey, hence we've tried to address those gaps and pain points with our CRM suite. Our entire gamut of solutions has Customer Data Platform at the core providing intelligence that powers every product and enables Single View of Customer.
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