Customer Success Manager

Role & Responsibilities

Responsibilities:

• Infrastructure at Scale
• Design and evolve our cloud-native infrastructure (AWS/Kubernetes), ensuring availability, performance, and cost efficiency across regions and products.
• Platform & Developer Experience
• Build internal tools and platforms that help engineers deploy, monitor, and scale their services independently — with minimal friction and maximum confidence.
• CI/CD & Release Automation
• Architect secure, fast, and scalable CI/CD pipelines across multiple environments using tools like GitHub Actions, and Jenkins.
• Reliability Engineering
• Champion observability, SLOs, and incident response practices. Drive a culture of proactive performance monitoring and resilient system design.
• Security & Governance
• Integrate DevSecOps practices — from policy-as-code and automated audits to secure secrets management and vulnerability scanning.
• Mentorship & Thought Leadership
• Guide and mentor DevOps and SRE engineers. Partner closely with platform developers on infrastructure strategy, deployment patterns, and production readiness.

Ideal Candidate

• Strong Principal DevOps Engineer Profile
• Mandatory (Experience 1): Must have 10+ years in DevOps / SRE / Infrastructure roles with hands-on experience (clear scale signals like traffic, uptime, latency, infra size should be mentioned) in B2B SAAS companies
• Mandatory (Experience 2): Must have worked in Principal / Staff / Lead DevOps / SRE / Platform Engineer role and demonstrated org-level ownership - setting infra roadmap, defining DevOps charter, or structuring the platform function not just domain-level technical ownership
• Mandatory (Experience 3): Must show evidence of strategic authorship, defined multi-year infra/platform strategy, drove company-wide architectural shifts as an initiator (not implementer), or directly interfaced with VP Eng / CTO / product leadership on infra direction
• Mandatory (Experience 4): Must have B2B SaaS company experience with multi-tenant architecture OR multiple production stacks (multi-env / multi-client systems)
• Mandatory (Tech Skills 1 - Cloud & Infra): AWS (VPC, EKS, EC2, RDS, networking), Kubernetes (EKS) at scale, Designing high availability, multi-region systems
• Mandatory (Tech Skills 2 - Automation & IaC): Terraform (must-have), Helm / GitOps, Strong scripting (Python / Go / Bash)
• Mandatory (Tech Skills 4 - Reliability & Observability): SRE principles (SLOs, SLIs, error budgets), Monitoring tools (Prometheus, Grafana, Datadog), Alerting, on-call, incident management
• Mandatory (Leadership): Must demonstrate leadership experience in an individual contributor capacity having mentored senior engineers, driven cross-team technical alignment, or anchored org-wide initiatives without having moved into a people management or engineering manager role
• Mandatory (Company): Strong B2B SaaS product companies only
• Preferred (Education): B.Tech in Computer Science or related fields

Key Responsibilities

• Generate, qualify, and engage leads using relevant lead generation tools and

social selling techniques.

• Build, maintain, and manage a strong sales pipeline.

• Conduct product demos and respond to sales inquiries effectively.

• Meet or exceed monthly and quarterly revenue and conversion targets.

• Collaborate with the sales and marketing teams to improve lead quality and

conversion processes.

• Maintain updated records of leads, conversations, and outcomes in CRM tools.

• Provide a customer-centric experience and maintain strong relationships with

prospects.

• Demonstrate ownership, self-drive, and a proactive approach to achieving goals.

• Required Skills & Competencies

• Knowledge of lead generation tools and social selling strategies.

• Strong communication and persuasion skills.

• Ability to handle product demos confidently.

• Target-oriented with a high sense of accountability.

• Self-motivated and able to work independently.

• Customer-first mindset.

P&L Ownership: Lead and manage end-to-end marketing budgets, CAC, LTV, and contribution margins.

Strategy Development: Design and implement 360° marketing strategies across digital, performance, brand, influencer, CRM, and offline retail.

Team Leadership: Manage, mentor, and scale a team of channel experts across media, content, performance, and growth.

Channel Optimization: Oversee performance marketing (Meta, Google, Amazon), SEO, email/SMS, and affiliate to drive customer acquisition and retention.

Brand & Content: Work closely with the brand and creative teams to define positioning, campaigns, and brand storytelling across platforms.

Campaign Planning: Lead monthly and quarterly marketing calendar aligned to business goals and product launches.

Cross-Functional Collaboration: Partner with founders, supply chain, product, and ecommerce teams to ensure seamless execution and brand alignment

Reporting & Insights: Drive marketing analytics, dashboards, and reporting for continuous improvement.

Strong B2B Tech / SaaS Sales Profile, with a focus on Global Large Enterprises

Mandatory (Experience 1): Must have minimum 8+ YOE in B2B Tech Sales for complex ERP Tech, B2B SaaS, or Tech Product Sales.

Mandatory (Experience 2) : Must have 2+ YOE in B2B SaaS Sales.

Mandatory (Experience 3): Must have minimum 2+ YOE in dealing with Direct Sales to Large Enterprise accounts in US Market.

Mandatory (Experience 4): Must have handled deal / ticket size of average 70K+ USD and 750K+ USD of Annual Target.

Mandatory (Experience 5): Must have experience with long sales cycles (3 to 6-months) for complex ERP solutions, consultative selling, and working with CXO-level stakeholders

Mandatory (Experience 6): Must have seen strong career growth/promotions in last 5 years, and should be a Senior Manager or above in the current role

Mandatory (Compensation): Current total compensation (Fixed + Variable) must be ₹60 LPA or above.

• Ruby

• Rails framework

• MySQL

• API development

• Design Patterns

Develop, test, and maintain all APIs

• Manage and maintain SQL and No-SQL tables, data, and stored procedures within all databases

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement

• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive code to enhance the user experience and support analytical products

• Troubleshoot and diagnose production issues

JD for Test Architect.

Test Architect

Graduate degree in engineering or equivalent with 10 -12 years of experience in BI

Systems with exposure to High Performance Computing (HPC).

An individual contributor, Test Architect with technical depth in Product Testing for BI

Systems, with exposure to multi-dimensional algorithms / cubes and Analytic frameworks.

Job Description:

● Test Architect in individual contributor role, understands architecture, core

functionalities and works with cross functional team, in driving Quality releases.

● Plan, understand impact across layers and present Test Plan / Strategy for

Platform product factoring stability and Performance.

● Hands on experience in C++ Programming skills

● Contribute to code review.

● Unit level performance & memory management

● Induct newer methodology for smart Testing, thereby look for avenues to

optimize and accelerate release cycles.

● Analyze problems and drive long term technology solutions to evolve the

product scalability, performance, and supportability.

● Review Participate in providing WBS to PMO on release planning and managing

product releases or project components from automation perspective.

● Keep stakeholders – Product Owner, Development and PMO informed on key

issues and changes which may impact expected results.

● Proactive, visualizes roadblocks, problem solving and intent to challenge the

status quo.

Skill Set

● Test Architect with technical depth – experience working in BI Systems with

major focus on headless, backend Testing.

● Expertise in Product Testing for BI Systems with a HPC (high performance

computing) orientation.

● Exposure to multi-dimensional algorithms / cubes and Analytic frameworks

● Exposure to working with ValGrind, Callgrind Tools

● Experience in the areas of testing strategy and testing architecture

● Experience working with any flavor of Databases (MS SQL Server, Oracle,

Postgres, MongoDB)

● Proficient working in UNIX/LINUX & Shell Scripting

● Good problem solving and communication skills.

Good to have Skills:

● Experience in Data Analytics, Market Research for Retail domain

● Experience in High Performance Computing ( HPC)

● Experience working with C++ application deployed in UNIX/LINUX environment.

1. Hands on Expert in UI/Front End Engineering/Development specifically React,
2. Redux, NodeJs who can code, design and own front end development and code.
3. Experience in React v16, Reach Redux, React Fibre and JavaScript advance (ES6+),
4. Experience in Advance State Management [Example: Redux, Mobx, RxJs, GraphQL etc]
5. Good experience on UI framework like Angular JS/ Vue JS/ Ext JS/jQuery/ React JS or equivalent SPA framework
6. Experience in HTML5, Javascript CSS3, ExpressJs, GraphQL
7. Strong understanding of Rest APIs, Web Sockets, Service Workers, HTTP/S Protocol, Web Security and Cloud Infrastructure, CI/CD, Web Packaging and Optimization, UX and Styling.
8. Expertise in Advance Java-Scripts
9. Knowledge and experience with Data Structure and Design methodologies.
10. Problem solving skill
11. Good experience working in Agile/Scrum teams
12. Good written and verbal communication skills.

Technical Leader reporting to the CTO/CEO. Your responsibilities include the following, but are not limited to:

1. Architecting, Designing and Developing Software Programmes based on requirements provided
2. Designing and Developing with a high quality of code that is modular, scalable and re-usable at all times
3. Promote SRE (Site Reliability Engineering) to ensure all of the services are Highly-Available and Fault Tolerant at all times
4. Communicate effectively the system requirements to other software development teams
5. Involve pro-actively with client and their requirements
6. Evaluate and select appropriate software or hardware and suggest integration methods
7. Oversee assigned programs (e.g. conduct code review) and provide guidance to team members
8. Assist with solving technical problems when they arise
9. Ensure the implementation of agreed architecture and infrastructure
10. Address technical concerns, ideas and suggestions
11. Monitor systems to ensure they meet both user needs and business goals