
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Required Qualifications & Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5+ years of professional experience in backend software development, with a strong focus on systems using . NET Framework /. NET Core (C#).
- Proven, significant experience in backend software development using the . NET framework /. NET Core (C#, ASP. NET Web API, Entity Framework).
- Expert-level proficiency in T-SQL, including writing and optimizing complex queries, stored procedures, functions, and understanding database design principles (preferably with MS SQL Server).
- Demonstrated ability to read, understand, and analyze complex legacy code to determine functionality and troubleshoot issues effectively.
- Strong analytical and problem-solving skills, with experience in debugging and resolving production system issues.
- Experience in leading technical initiatives or mentoring junior engineers.
- Formal team lead experience is a strong plus, if for Lead level role.
- Solid understanding of software development lifecycle (SDLC), APIs, and backend architecture patterns.
- Excellent communication and interpersonal skills.
Responsibilities:
- Lead and Mentor: Guide, manage, and mentor a backend engineering team of approximately 4 members, fostering a collaborative and high-performing environment.
- Backend Development: Architect, design, develop, test, and deploy scalable and maintainable backend services, APIs, and database solutions using. NET (C#) and T-SQL.
- Enhancement Ownership: Take ownership of technical design and implementation for new features and enhancements requested for our POS and web platforms.
- Legacy System Expertise: Dive into existing codebases (.NET and T-SQL) to thoroughly understand current system functionality, data flows, and business logic, becoming a subject matter expert.
- Production Support: Act as a key escalation point for diagnosing and resolving complex production issues related to the backend systems. Perform root cause analysis and implement effective solutions.
- Technical Guidance: Provide technical direction, conduct code reviews, establish and enforce coding standards and best practices within the team.
- System Knowledge & Communication: Clearly articulate how backend systems work and answer technical questions from team members and other stakeholders.
- Collaboration: Work closely with front-end developers, QA testers, product managers, and potentially clients to deliver integrated solutions
As a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.
The ideal candidate would be extremely data-driven and makes design tweaks based on user behaviour to improve conversions. An experience in creating UI/UX wireframes would be a plus.
Responsibilities:
- Use qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.
- Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.
- To understand the WHY behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.
- Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.
- Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).
- Coordinate with developers, analysts, and researchers to drive projects forward.
If you have digital marketing experience on Landing page optimization I will be happy to have a discussion.
WHAT WE OFFER OUR EMPLOYEES
• 5 Day working
• Fun-Fridays
• Company-sponsored team outing and parties
• Flexible work from home policy
• Company-sponsored lunch
• No Leaves Policy: we trust people in getting work done
• A Diverse and exciting client portfolio of internationally renowned brands
*Spinify*
*JD - Business Development Associate*
*Job Summary*
We're seeking a motivated Business Development Associate to drive sales growth and revenue expansion. During the probation period, you'll undergo a comprehensive one-week training program, receive relevant data from management, and be expected to sell at least two subscription plans to customers.
*Key Responsibilities*
1. Sell subscription plans to clients
2. Generate leads and convert them into sales
3. Increase revenue for the company
4. Engage with potential clients through calls and meetings
5. Meet minimum sales targets consistently
6. Do follow ups they will get leads from the management
*Compensation*
- Salary: ₹15,000 - ₹30,000 per month
- Incentives: Up to ₹60,000 for depends upon performance
Earn upto 80-1 lack according to the performance
*Probation Period Details*
- Duration: One week training
- Data Provision: We'll provide you with relevant customer data
- Expectations: Sell at least two subscription plans within the probation period
*Post-Probation Expectations*
- Payroll Commencement: Your salary will start once you successfully complete the probation period
- Ongoing Targets: You'll be expected to consistently meet sales targets and contribute to revenue growth
- Performance Evaluation: Your performance will be regularly evaluated to ensure you're meeting expectations
*Work Arrangement*
- Hybrid/Remote: Flexible work arrangement with options to work from home or office
If you're a driven and sales-focused individual, apply now to join our team!
- Should have 2 - 7 years of IT Recruitment experience.
- Should have good Oral and written communication skills.
- Should have hands-on experience in handling IT Recruitment Permanent and Contract Staffing.
- Strong in Searching Techniques / Sending Mass Mails / Job Postings etc
- Familiar with IT requirements and Recruitment process.
- Result oriented and ability to build strong professional relationships
- Ability to work independently and multi-task in a fast paced environment.
- Should have good convincing and negotiable skills.
- Strong team player and pro-active.
- Handling end-to-end recruitment.
- Searching resumes through internal databases, references and external entities like Boolean searches, Mass Mailing through job boards, Job Posting, LinkedIn searches.
- Coordinating the interviews of candidates with the client. Scheduling and Tracking the Shortlisted Candidates for the Interview.
- Responsible for tracking the offered Candidates until Joins the Organization.
- Maintaining the Trackers Reports of the Candidates

• Responsibilities:-
1.Developing new user-facing features using React.js
2.Building reusable components and front-end libraries for future use
3.Translating designs and wireframes into high quality code
4.Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Skills:-
1. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
2. Thorough understanding of React.js and its core principles
3. Experience with popular React.js workflows (such as Flux or Redux)
4. Familiarity with newer specifications of ECMAScript
5. Experience with data structure libraries (e.g., Immutable.js)
6. Familiarity with RESTful APIs
7. Knowledge of modern authorization mechanisms, such as JSON Web Token
8. Familiarity with modern front-end build pipelines and tools
9. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
10. Ability to understand business requirements and translate them into technical requirements
11. A knack for benchmarking and optimization
12. Familiarity with code versioning tools such as Git
• Supervise, manage and QC content writer by other team
member/s.
• Write and manage content for SMS, Whatsapp, Email, ads
and website.
• Ideate and execute innovative campaigns for player
acquisition and retention through content.
• Create communication and marketing plan for all marquee
tournaments and promotions.
• Manage social media along with agency.
• Lead all affiliate partners and sending timely communication
and creatives to them.
• Work closely with design team to get creatives made and
share with the execution team
SEO Strategy & execution.
Ensuring all website content, blogs are SEO optimised
Help drive Keyword strategy & Paid promotions
Content distribution, building backlinks, Posting on quora, medium etc
Automate Emails, Database management for broadcast and data integrations (Mailchimp)
Website Management - landing page updates, content update
Should have basic SEO knowledge and comfortable with WordPress

Day to Day Responsibilities:
1. Develop Django based RESTful APIs and WebSockets
2. Manage and mentor the junior and intern developers to deliver the project requirements in the given timeline
3. Carry out Database Modelling and Designing
4. Make DFDs, ER diagrams, etc.
5. Integrate Python APIs/endpoints to other Python outputs (JSON, etc.)
6. Work with clean code writing practices and structure the code for collaborated development
7. Analyze different use-cases and coming up with creative solutions
8. Build reusable components and back-end libraries for future use
9. Participate in daily scrums
10. Work on responsive web development
11. Work with the team to manage, optimize, and customize multiple web applications
12. Learn and work using new technologies
13. Work on being involved and participate in the overall application lifecycle
14. Work with a focus on coding and debugging
15. Collaborate with front-end developers

- Minimum 7 years of Manual and automation experience.
- Experience of testing Application hosted over Cloud for various platform and OS.
- Web and Mobile testing expertise
- Experience on Agile and Scrum methodology
Job Description:
- To be responsible for effectively converting US into manual/Automation test cases for WEB and Mobile apps as per the coding standards.
- Expert in Database
- Help other team members on writing and reviewing test cases and provide sufficient help for any blocker.
- Certified as ready for release to Production follow all necessary test phases and meet the pre-agreed quality standards.
- Creates traceability records, from test cases back to requirements
- Work closely with Automation team members to understand automation progress and take ownership of analyzing any failures are there
- Provides regular quality reports on test progress, anomalies, risks and issues associated with project testing

