
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Job Description
As a part of Design Team, we work on products that empower Recruiters to increase their productivity. We own these projects from start to finish and collaborate with a multidisciplinary team of developers, product managers, content strategists, and researchers to deliver the best possible experience.
Responsibilities:
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Create and communicate end to end user interface design specs, including high priority and high visibility complex interaction and dialog flows, wireframes, interactive prototypes
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Single handedly drive designs and oversee the strategic and tactical deliverables related to that project
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Coordinate and plan with other functions, including identifying the appropriate UX methods and tools to use depending on project constraints. Manage stakeholder expectations
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Understand both the user behavior and the technology components (speech, natural language) that make for a natural, efficient, and reliable machine-to-human conversation
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Support and contribute to the voice talent and persona definition process for different design situations
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Conduct usability tests using prototypes and incorporate findings and usage data to refine the design
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Develop design principles and style guides to be followed in a voice-first environment to create a consistent user experience
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Work in a highly iterative and nimble environment with product managers, engineers, and recruiters to get your design shipped
Requirements:
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Bachelors/Masters in Design, HCI, Cognitive Psychology, or any other related field
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4+ years of experience as an experience designer for web/mobile or voice applications
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Hands on experience with XD, Illustrator, Photoshop (or equivalent programs)
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Deep knowledge of UX design, user research, visual design, and Service design
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Experience working cross-team while taking feedback from product management, engineering, business and marketing
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Excellent problem solving skills along with deep empathy for users
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Good experience in designing mobile interfaces and responsive desktop sites
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Excellent written and communication skills
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Fluency in English and Hindi. Added bonus if you know other Indian languages
Preferred Skills:
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Experience with conversational product design
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Creativity, logical thinking, solid design process and detailed design presentations
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Familiarity with speech and natural language processing technologies
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Expertise in motion design or prototyping
🌟 We Are Hiring! 🌟
🚀 Launch Your Career in Digital Marketing with UpTeams App! 🚀
UpTeams App is on the lookout for passionate freshers and digital marketing course graduates to join our growing team!
🌟 Key Skills Required:
✅ Strong Communication Skills
✅ Creative Content Creation
✅ Campaign Management Expertise
📍 Location:
EliteEvince Technologies,
A-713, Dev Aurum Commercial,
Deer Circle, Prahladnagar, Ahmedabad
At Egnyte we build and maintain our flagship software: a secure content platform used by companies like Red Bull and Yamaha.
We store, analyze, organize, and secure billions of files and petabytes of data with millions of users. We observe more than 1M API requests per minute on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work from start to finish are integral. Our Engineers are part of the process from design to code, to test, to deployment, and back again for further iterations.
We have 300+ engineers spread across the US, Poland, and India.
You will be part of our DevOps Team working closely with our DBA team in automating, monitoring, and scaling our massive MySQL cluster. Previous MySQL experience is a plus.
Your day-to-day at Egnyte
- Designing, building, and maintaining cloud environments (using Terraform, Puppet or Kubernetes)
- Migrating services to cloud-based environments
- Collaborating with software developers and DBAs to create a reliable and scalable infrastructure for our product.
About you
- 2+ years of proven experience in a DevOps Engineer, System Administrator or Developer role, working on infrastructure or build processes
- Programming prowess (Python, Java, Ruby, Golang, or JavaScript)
- Experience with databases (MySQL or Postgress or RDS/Aurora or others)
- Experience with public cloud services (GCP/AWS/Azure)
- Good understanding of the Linux Operating System on the administration level
- Preferably you have experience with HA solutions: our tools of choice include Orchestrator, Proxysql, HAProxy, Corosync & Pacemaker, etc.
- Experience with metric-based monitoring solutions (Cloud: CloudWatch/Stackdriver, On-prem: InfluxDB/OpenTSDB/Prometheus)
- Drive to grow as a DevOps Engineer (we value open-mindedness and a can-do attitude)



Carsome’s Data Department is on the lookout for a Data Scientist/Senior Data Scientist who has a strong passion in building data powered products.
Data Science function under the Data Department has a responsibility for standardisation of methods, mentoring team of data science resources/interns, including code libraries and documentation, quality assurance of outputs, modeling techniques and statistics, leveraging a variety of technologies, open-source languages, and cloud computing platform.
You will get to lead & implement projects such as price optimization/prediction, enabling iconic personalization experiences for our customer, inventory optimization etc.
Job Descriptions
- Identifying and integrating datasets that can be leveraged through our product and work closely with data engineering team to develop data products.
- Execute analytical experiments methodically to help solve various problems and make a true impact across functions such as operations, finance, logistics, marketing.
- Identify, prioritize, and design testing opportunities that will inform algorithm enhancements.
- Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models and clean and validate data for uniformity and accuracy.
- Unlock insights by analyzing large amounts of complex website traffic and transactional data.
- Implement analytical models into production by collaborating with data analytics engineers.
Technical Requirements
- Expertise in model design, training, evaluation, and implementation ML Algorithm expertise K-nearest neighbors, Random Forests, Naive Bayes, Regression Models. PyTorch, TensorFlow, Keras, deep learning expertise, tSNE, gradient boosting expertise, regression implementation expertise, Python, Pyspark, SQL, R, AWS Sagemaker /personalize etc.
- Machine Learning / Data Science Certification
Experience & Education
- Bachelor’s in Engineering / Master’s in Data Science / Postgraduate Certificate in Data Science.


- Location /Chennai
- Experience: 4+ to 7 years
We are looking for a Mobile Application Developer who is an expert in building apps for Apple devices with SwiftUI and Swift. As a Mobile App Developer, your duties and responsibilities will include working together with our design team for product mocks and creating next-level, latest mobile apps for our company. You will be required to work with our team of mobile developers to build intuitive mobile apps.If you consider yourself suitable for this Mobile Developer job, then we would like you to join us.
Responsibilities:
- Analyze the requirements and propose the best possible solutions.
- Develop APIs for mobile functionality support and better user performance.
- Consume remote data via REST and JSON.
- Collaborate with the team to constantly innovate the design and functionality of apps
- Troubleshoot and debug apps and handle it over to testers for better performance.
- Work closely with the product development team .
- Write unit and UI tests to identify malfunctions.
- Follow standard coding practices [Clean architecture] while writing code.
Requirements:
- Proficient in SwiftUI, Combine, CoreData for persistence.
- Should have working experience on Native SwiftUI dependency injection.
- Usage of iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text.
- Deep familiarity with Objective-C, Swift, and Cocoa Touch.
- Ability to contribute to design, test, release and application support
- Excellent development skills.
- Exceptional problem-solving attitude.
Experience:
- iOS Development , SwiftUI and MVVM .
- Publising in Appstore.
- Beta Release
- Google map
- Different payment gateway integration
- Must have worked in any banking project previously
- Firebase and Socket for Notifications
- well experienced with pods
- Alomofire
Developing and maintaining web applications that are optimised for various devices and browsers
Implementing responsive design and cross-browser compatibility for different screen sizes
Developing user-friendly and interactive web features such as buttons, forms, and menus
Using JavaScript libraries and frameworks such as React or Angular to build complex web applications and interactive features. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux
PLUS WebAPI
Testing web applications to ensure they are bug-free and work seamlessly for the end-users.Experience with browser-based debugging and performance testing software is preferred
Excellent troubleshooting skills
VB Script
VB.6
VB Advanced Excel
Bangalore/Chennai/Hyderabad
Experience creating PowerPoint slide decks and along with that experience in automating the PowerPoint slide creation using excel VBA Formats extracted data based on expected report output with batching capability and multiple data formatting requirements Consolidate and combine extracted data from multiple resources using automated tools excel, VBA macro, SQL database, and/or from different system/tools/Database in one single database using SQL queries to standardize data structure
Professional Attributes :
Gathers and analyse report requirements from stakeholders Identify the processing tool Excel / SQL and provide a robust solution which can be easily leveraged or extended to other domains Building complex VBA scripts to automate Excel spreadsheet processes
Responsibilities:
- PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the categories.
- Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
- Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories globally.
- Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalations and deliver on the expected NPS for the category.
- Category marketing: Create weekly, monthly, and quarterly calendars Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
- Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function
Following skills are mandatory:
- 5-10 years of experience in global category roles, preferably digital categories like gift cards, perks, deals, experiences, loans, insurance, merchandise etc.
- Hands-on in Sales, Operations, Catalog and Category Management.
- Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
- Good communication and team management skills.
- Engineering + MBA from reputed colleges would be preferred.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum.



