About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Subodh Popalwar
Software Engineer, Memorres
About Rezo.AI
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBAbout Us
Divami Design Labs is ranked as the #1 UX UI Design Agency in India on "Clutch.co". We have worked with 200+ clients across the globe and touched more than 50M+ people. We have been recently honored with the Web Excellence Award and the CII Design Excellence Award for our platform designs. With a passion for creating user experiences, we get our high by solving complex problems and hearing you utter 'WOW,' especially across verticals like Data Integration, FinTech, HealthTech, EduTech, HRMS, DevOps, Transportation, Supply Chain, Logistics, Travel, IoT, AR/VR, AI/ML, BPM/RPA, Low Code No Code platforms and more.
About This Role
We are looking for a dynamic architect-level MERN/MEAN Stack developer with leadership skills to motivate, inspire, bring the best out of the team and at the same time individually contribute himself/herself towards project delivery.
If you are :
- A tech enthusiast, if the opportunity to run a project excites you,
- Revels in supportive work culture and
- Looking for an opportunity of working on multiple projects excites you then
THIS IS the job for YOU !!
Roles And Responsibilities
- 5 years of hands-on experience in working with MERN / MEANstack
- At Least 3 years of experience in leading a team size of minimum 3-4 members
- Excellent communication, client handling and crisis management skills
- Great debugging and problem-solving skills
Location
Gachibowli, Hyderabad
NodeJS (Node.js)
Python
C#Backend Web Developer
Our client operates from 18 cities across 13 countries. Our investment personnel manage US $247 billion across a wide range of global, regional and country-specific strategies - both traditional and alternative - in listed equity and fixed income. At Lazard Asset Management, we pride ourselves in balancing the feel of a small firm with the scale of a large global organization. Our entrepreneurial culture and flat management structure foster an environment in which good ideas can take flight, no matter where they come from.
Our client is looking for an innovative software engineer to join our IT department. This individual will be working on the systems that support the global sales and marketing organization. This role will be responsible for building and supporting the backend services and API’s used in all of the applications. This role requires a highly motivated, organized and experienced developer with pride of ownership reflected through clean design, code quality and a disciplined software development approach.
Key Responsibilities
- Design and implement middle-tier web applications, and RESTful services.
- Collaborate with front-end developers to integrate user-facing elements with server side logic.
- Support existing software with quick troubleshooting and issue resolution.
- Be part of an empowered team following agile methodologies.
Desired Candidate Profile:
- 5+ year’s applications development experience with full-stack development and agile frameworks.
- Strong understanding of object-oriented programming and service-oriented design.
- Work effectively both as a contributing team member and independently.
- Strong verbal and written communication skills.
- Creative problem solving with the ability to present multiple solutions and potential side effects.
- Fast paced programming mentality with quick turnaround.
Required Skills:
- Expertise with API creation and RESTful services.
- Expertise developing backend server components using Python, NodeJS, C#
- Expertise building micro service architecture.
- Experiencebuilding and supporting websites using CMS systems (Tridion, Drupal, AEM)
- Experience and proficiency with relational databases (SQL Server, Oracle, Sybase).
- Experience and proficiency with NoSQL databases (MongoDB, Cassandra).
Desired Skills:
- Experience running services on container technologies like Kubernetes and Docker.
- Amazon AWS or equivalent cloud architecture experience with a major cloud provider.
- Experience with Jira.
- Experience building CI/CD pipelines using Jenkins or TeamCity.
- Experience with CRM systems especially Salesforce is a plus.
Executive - Application Development (2)
Web & Mobile Applications development
- Responsible for driving development team and coordinate strategies to ensure smooth functioning of delivered software service to internal customers.
- Ability to work with complex business scenarios supporting critical business functions deployed across multiple locations.
- Manage day-to-day activities of application development team following SDLC principles.
- Exposure to Agile or Scrum Development, DevOps preferred
- Exposure to API management and UX design preferred
- Manage and coordinate the teams working on development using PHP/MYSQL, Oracle/APEX, Android Mobile application, etc.
- Help maintain the code quality, its organization, and automations.
- Experience in Project and team management
- Should have worked on large scale applications
Vue.jsAngularJS (1.x)Angular (2+)React.js
JavascriptRescale Technologies (A Fincash Group Venture), brain child of three IIT Mumbai alumnus is a tech leader which enables businesses to navigate through technological transformation globally. Rescale has played pivotal role's mergers and acquisitions of numerous brands. (https://rescaletechnologies.com/)
Our USP is Creative Technology, we have a new age of imagination and a brilliant team who are compassionate about success. Here is your chance to ride with us:
Designation: Full Stack Developer
Experience: 2 + years
Education: B.E/B.Tech
Location – Lodha iThink, Palava Dombivali
Job description:
Hands-on experience in Angular or React, node js, Elastic
Knowledge of HTML\Web Development, Networking
Basic knowledge of Programming languages is required.
Good Knowledge of SQL/ RDBMS
Fast learner and desire to learn new technologies to keep up with market trends
Produce clean, efficient code based on specifications.
geography, ABPs (Agents), LAs and customer’s location (as and when required).
You will be evaluated on your ability to build a strong distribution and sustainable network to meet
your business targets (No. of active, successful ABPs (Agents) and LAs, distribution build up and
overall premium targets).
As a team manager, you will accompany the team of ABPs on pre and post sales such as claim
settlement.
HDFC Life believes in technology driven sales and you will learn new technology/Mobility
enhancements, to comply with the Sales Management Process.
As a business development professional you will be uphold organizational values in every action
and ensure business ethics and integrity. You are expected to be compliant to regulatory and
statutory regulations
C++PythonNodeJS (Node.js)Requirements
Java
Spring BootResponsibilities
- Design, plan and control the implementation of business solutions requests/demands.
- Execution of best practices, design, and codification, guiding the rest of the team in accordance with it.
- Gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements
- Drive complex technical projects from planning through execution
- Perform code review and manage technical debt
- Handling release deployments and production issues
- Coordinate stress tests, stability evaluations, and support for the concurrent processing of specific solutions
- Participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews
Skills
- Degree in Informatics Engineering, Computer Science, or in similar areas
- Minimum of 5+ years’ work experience in the similar roles
- Expert knowledge in developing cloud-based applications with Java, Spring Boot, Spring Rest, SpringJPA, and Spring Cloud
- Strong understanding of Azure Data Services
- Strong working knowledge of SQL Server, SQL Azure Database, No SQL, Data Modeling, Azure AD, ADFS, Identity & Access Management.
- Hands-on experience in ThingWorx platform (Application development, Mashups creation, Installation of ThingWorx and ThingWorx components)
- Strong knowledge of IoT Platform
- Development experience in Microservices Architectures best practices and, Docker, Kubernetes
- Experience designing /maintaining/tuning high-performance code to ensure optimal performance
- Strong knowledge of web security practice
- Experience working in Agile Development
- Knowledge about Google CloudPlatform and Kubernetes
- Good understanding of Git, source control procedures, and feature branching
- Fluent in English - written and spoken (mandatory)
Responsibilities for Data Architect
- Research and properly evaluate sources of information to determine possible limitations in reliability or usability
- Apply sampling techniques to effectively determine and define ideal categories to be questioned
- Compare and analyze provided statistical information to identify patterns, relationships and problems
- Define and utilize statistical methods to solve industry-specific problems in varying fields, such as economics and engineering
- Prepare detailed reports for management and other departments by analyzing and interpreting data
- Train assistants and other members of the team how to properly organize findings and read data collected
- Design computer code using various languages to improve and update software and applications
- Refer to previous instances and findings to determine the ideal method for gathering data
React NativeReact.js
Follow CutshortSubodh Popalwar
Software Engineer, Memorres