About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Company social profiles
Similar jobs
- Strong Senior Angular Developer Profiles.
- Mandatory (Experience 1) – Must have 6–8 years of experience in frontend development, with at least 4+ years in Angular 8+.
- Mandatory (Experience 2) – Must have strong proficiency in JavaScript, TypeScript, HTML5, and CSS3.
- Mandatory (Experience 3) – Must have strong test-driven development experience and proficiency in unit testing frameworks such as Jasmine, Karma, NUnit, Selenium.
- Mandatory (Experience 4) – Must have strong experience in database technologies (MySQL / SQL Server / Oracle)
Preferred
- Preferred (Experience 1) – Must have 2+ experience with Web APIs, Entity Framework, and Linq Queries.
- Preferred (Experience 2) – Experience in .NET Core framework, OOP, and C# APIs.
- Preferred (Company) - Product Companies
- Preferred (Education) – B.Tech./M.Tech in Computer Science (or related field).
Designation: Product Trainer
Experience: 2+ years as Trainer with any Product Based Company
Location: Baner, Pune (Currently working in Hybrid)
Candidates who can join in 30 days will be preferred.
Job Description
• Develop dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools.
• Work closely with (SMEs) throughout the project phases to ensure content accuracy and alignment with learning objectives.
• Effectively break down information into smaller, organized pieces for users, and learners to understand on their own in asynchronous learning.
• Design, maintain and distribute application training communication pieces to end-users.
• Remove or archive outdated content from a central repository.
• Deliver Train-the-Trainer (TTT) sessions.
• Recommend proven learning strategies to address business challenges.
• Responsible for developing and creating learning material in Articulate, DAP, and video software tools.
• With direction, convert ILT to online Articulate and video courses.
• Create new online courses using Articulate and other software.
• Develop outlines, write video scripts, and create graphics for application training.
• Knowledgeable in learning design principles and creating engaging content to illustrate basic to complex concepts and processes for adult learners.
• Highly organized self-starter, with the ability to multi-task and work under tight deadlines with flexibility.
• Excellent written and verbal communication along with strong attention to detail and follow-through skills.
• Assist the eLearning Manager with special projects, as needed.
Requirements:
• 3 years of experience working in instructional design, learning and development, or an eLearning role and good experience in designing eLearning content for the Healthcare, Medtech or FinTech industry preferred.
• Working knowledge of Learning Management Systems and eLearning tools such as Articulate Rise and Vyond.
• Working knowledge of digital adoption platforms and graphic design and related tools.
Angular (2+)
AngularJS (1.x)
JavascriptJob Description
SUMMARY
We are looking for a Angular Developer (Angular Experts) responsible for managing the interchange of data between the server and the users.
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Implementation of security and data protection
- Participate on project teams as needed to develop and deploy software solutions to meet business requirements
- Create and deploy cloud-hosted web applications and content management systems as well as internal tools and frameworks
- Participate in AGILE project methodology and conform to coding standards including git workflow and code reviews.
REQUIREMENTS
- Strong proficiency with JavaScript
- Experience in creating and deploying cloud-based web applications.
- Good at Jade, EJS,
- Good at CSS preprocessors (such as Stylus, Less, etc depending on your technology stack)
- Front-end technologies, such as HTML5, and CSS3
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- PLUS - experience with React.JS, React Native, vue.js JavaScript framework * Experience with Amazon Web Services
- PLUS - experience with Jenkins or other Continuous Integration tools
Must have:
- Strong web content management experience with Adobe AEM 6.1 or above
- 2 to 3 years of working experience in AEM projects. ( Hands on with at-least 2 full projects in AEM will be ideal)
- Solid experience with AEM building blocks including templates, components, dialogs widgets, bundles, workflows and services.
- Experience with Java Content Repository (API) suite, Sling web framework and Apache Felix OSGi framework, and DAM.
- Basic knowledge of HTML5, CSS3 and JavaScript
- Knowledge on project management related tools (Git, Maven etc).
- Knowledge on cloud CIF for AEM commerce integration.
- Knowledge on headless CMS.
- AEM as cloud service and AEM 6.5 features
- Knowledge on CI CD pipe line, dispatcher configurations etc.
- Expertise in full stack development within AEM.
Docker
Kubernetes
Amazon Web Services (AWS)The ideal person for the role will:
Possess a keen mind for solving tough problems by partnering effectively with various teams and stakeholders
Be comfortable working in a fast-paced, dynamic, and agile framework
Focus on implementing an end-to-end automated chain
Responsibilities
_____________________________________________________
Strengthen the application and environment security by applying standards and best practices and providing tooling to make development workflows more secure
Identify systems that can benefit from automation, monitoring and infrastructure-as-code and develop and scale products and services accordingly.
Implement sophisticated alerts and escalation mechanisms using automated processes
Help increase production system performance with a focus on high availability and scalability
Continue to keep the lights on (day-to-day administration)
Programmatically create infrastructure in AWS, leveraging Autoscaling Groups, Security Groups, Route53, S3 and IAM with Terraform and Ansible.
Enable our product development team to deliver new code daily through Continuous Integration and Deployment Pipelines.
Create a secure production infrastructure and protect our customer data with continuous security practices and monitoring. Design, develop and scale infrastructure-as-code
Establish SLAs for service uptime, and build the necessary telemetry and alerting platforms to enforce them
Architect and build continuous data pipelines for data lakes, Business Intelligence and AI practices of the company
Remain up to date on industry trends, share knowledge among teams and abide by industry best practices for configuration management and automation.
Qualifications and Background
_______________________________________________________
Graduate degree in Computer Science and Engineering or related technologies
Work or research project experience of 5-7 years, with a minimum of 3 years of experience directly related to the job description
Prior experience working in HIPAA / Hi-Trust frameworks will be given preference
About Witmer Health
_________________________________________________________
We exist to make mental healthcare more accessible, affordable, and effective. At Witmer, we are on a mission to build a research-driven, global mental healthcare company to work on developing novel solutions - by harnessing the power of AI/ML and data science - for a range of mental illnesses like depression, anxiety, OCD, and schizophrenia, among others. Our first foray will be in the space of workspace wellness, where we are building tools to help individual employees and companies improve their mental wellness and raise productivity levels.
PythonKey Responsibilities : ( Data Developer Python, Spark)
Exp : 2 to 9 Yrs
Development of data platforms, integration frameworks, processes, and code.
Develop and deliver APIs in Python or Scala for Business Intelligence applications build using a range of web languages
Develop comprehensive automated tests for features via end-to-end integration tests, performance tests, acceptance tests and unit tests.
Elaborate stories in a collaborative agile environment (SCRUM or Kanban)
Familiarity with cloud platforms like GCP, AWS or Azure.
Experience with large data volumes.
Familiarity with writing rest-based services.
Experience with distributed processing and systems
Experience with Hadoop / Spark toolsets
Experience with relational database management systems (RDBMS)
Experience with Data Flow development
Knowledge of Agile and associated development techniques including:
n
HTML/CSSWe are looking for an experienced and passionate WordPress Developer to join our IT team! As a WordPress Developer at our company, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.
We are expecting you to have a strong understanding of the latest industry trends and content management systems.
Duties and Responsibilities
- Designing and implementing new features and functionality
- Establishing and guiding the website’s architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
Requirements and qualifications
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
- Experience building user interfaces for websites and/or web applications
- Experience designing and developing responsive design websites
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
- Ability to convert comprehensive layout and wireframes into working HTML pages
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Proficient understanding of code versioning tools
- Strong understanding of PHP back-end development
- BS/MS degree in Computer Science, Engineering or a related subject.
- Insurance P&C and Specialty domain experience a plus
- Experience in a cloud-based architecture preferred, such as Databricks, Azure Data Lake, Azure Data Factory, etc.
- Strong understanding of ETL fundamentals and solutions. Should be proficient in writing advanced / complex SQL, expertise in performance tuning and optimization of SQL queries required.
- Strong experience in Python/PySpark and Spark SQL
- Experience in troubleshooting data issues, analyzing end to end data pipelines, and working with various teams in resolving issues and solving complex problems.
- Strong experience developing Spark applications using PySpark and SQL for data extraction, transformation, and aggregation from multiple formats for analyzing & transforming the data to uncover insights and actionable intelligence for internal and external use
Vue.jsHTML/CSS
NodeJS (Node.js)JavascriptAbout the Company :
Richpanel is the new, modern way businesses provide customer support. We’re on a mission to make customer support fun & personal. We are a team of young, passionate techies, marketers & growth hackers that enjoy building products that people love. Majority of our clients are based out of the US
Company Inception : 2018
Company Website : https://richpanel.com/" target="_blank">https://richpanel.com/
Perks of joining our Company :
- Rockstar Coworkers
- Friendly & Energetic Environment
- 21 paid leaves
- Reward Employees with Experiences
- Free Food & Coffee
- Team Outings from time to time
- Work From Home Option Available
- Treat all employees as equals
Tech Stacks used by us :
Frontend : VueJs
Backend : NodeJs
Key skills: VueJs, HTML5, CSS3, REST Protocols, NodeJs, JEST, GraphQL.
Responsibilities:
- Participation in Company's product and implementation as a Frontend developer.
- Build the front-end for our mobile and web products
- Convert wireframes into working UI interfaces
- Write REST calls to interact with our back-end API
- Participation in research activities.
- Build reusable code and libraries for future use
Requirements:
- Keen design eye to translate wire frames into pixel perfect web pages
- Excellent JSON/DOM manipulation skills
- Should have strong key skills in HTML5, CSS and advanced JavaScript and the ability to turn design mock-ups into great looking sites with user interactions.
- Must also be up-to-date with cross-browser and cross-platform issues, have a good eye for detail and be able to work to tight deadlines
- Experience in building Scalable Apps
- Experience with third- party libraries, social media integration and APIs.
- Work on building product from scratch and improving application performance.
- Should understand and have knowledge on the application security practices/vulnerabilities
- Understands Web Products and understand Performance of the application.
- Linux and Unix Skills
- Hands on experience in collecting and analyzing/improving Application analytics
- Good understanding in User Patterns, CTRs and closely work with UX and Product team in a dynamic environment
- Understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of code versioning tools, such as Git / SVN
- Good understanding of asynchronous request handling, partial page updates, and AJAX
Industry Background : Product based startup
Location : Hiranandani - Powai, Mumbai. (Remote working option available for candidates residing out of Mumbai)
Working Days & Timings : Monday to Saturday (Alternate Saturdays off), 12pm - 9pm.
Kindly apply if interested.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon