About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Company social profiles
Similar jobs
React.js
NextJs (Next.js)
Redux/Flux
tailwindcssResponsibilities:
- Developing and maintaining our web applications using React, NextJs and other modern web technologies
- Design and develop components
- Optimise app performance for speed.
- Integrate third-party APIs and services as needed.
- Troubleshoot and debug issues to ensure smooth website functionality.
- Collaborate with designers to implement responsive and visually appealing user interfaces.
Requirements:
- Bachelor's degree in Computer Science, Web Development, or a related field (or equivalent experience).
- Proven experience in web development using React and NextJs.
- Proficiency in HTML, CSS, TypeScript, JavaScript, and related web technologies.
Figma● The individual will have the vision and drive necessary to develop and lead our design team, both creatively and commercially.
● The role demands regular interaction & management of internal teams (Designers Developers, Business Development), external stakeholders (Clients & Vendors), and direct reporting to Management (Directors).
● With experience in managing people, he/she will enjoy being involved in the day to day whilst maintaining the ability to consider the bigger picture.
Responsibilities:
● Work with principal stakeholders & decision makers in client organizations to understand their Business/Organization Goals, User/Customer Behavior, and create Design Roadmaps & Strategies
for their Services & Products.
● Collect & analyze Business Requirements, create Design briefs & proposals, convert sales inquiries into projects.
● Lead prioritization discussions with leadership teams, defining scope, budget, timelines and resource allocation.
● Lead the Design Studio & projects to on-time and quality delivery as agreed by the client.
● Guide excellent design delivery, with thorough understanding of UX & UI Design.
● Work closely with Frontend & backend development, Content & Communication, Digital
Marketing and other teams to ensure the success of the projects.
● Raise and negotiate issues and risks with senior management of the client.
● Manage profitability of the projects & design studio.
● He/she needs to guide team members well and facilitate their constant learning in the organization.
● Stay up-to-date with latest achievements, best practices and trends in design.
● Establish best practices and design-thinking processes across the organization.
Expectations:
● Minimum 10+ years of core UX & UI Design experience.
● At least 3 years of experience leading and managing a small to medium design team (20 to 40 Members).
● Should have led at least 12 product design client projects hand-on, involving UX & UI Design teams, Front end development teams.
● Should have led & delivered at least 3 client projects in CX or Service Design.
● Experience in UX & UI Design for web, mobile & TV.
Personal Assistant-Manesar, Haryana
Responsibilities:
1. Coordinate and manage the managing director’s schedule, including meetings, appointments,
and travel arrangements.
2. EXCELLENT FOLLOW UP SKILLS.
3. Manage and prioritize incoming communications, including emails, phone calls, and mail.
4. Organize and coordinate meetings and work, conferences, and events, both internally and
externally.
5. Prepare meeting agendas, materials, and follow-up on action items.
6. Track and manage expenses, ensuring accurate and timely submission of expense reports.
7. Collaborate with other administrative staff to ensure seamless office operations.
4. Ability to take notes, Strong communication skills, both written and verbal.
5. Flexibility to adapt to changing priorities and work in a fast-paced environment
What will you be doing at Enalo?
- Understand the problem statement and derive potential product solutions.
- Conduct market research, competitor analysis and user research.
- Collaborate with multiple teams to take the product forward.
- Participate in product strategy, build a roadmap and execute to bring products to life.
- Manage product requirement definition and feature identification for future initiatives, including documentation of prioritized feature sets and use cases.
- Lead the development and QA teams at the appropriate times to realise the goals of the product.
- Own scrum and all the related activities like sprint planning, and release.
- Create user stories and use cases for product features.
- Look for roadblocks and mitigate risks.
- Organize daily stand-ups, brainstorming and review sessions.
- Maintain backlogs and prioritize them effectively.
- Experience the product as an end-user and identify gaps to make the product better. And ensure users can see the value of the product!
- Craft product presentations and do demos.
- Define product metrics and speak through data.
- Be a driving force in assembling the resources necessary to ship high-impact products and features, and facilitate communication throughout the development process.
- Work with the release process and support teams to ensure that the product is released successfully and any issues in production are resolved quickly.
- Measure and analyse the success of a product or feature using internal tools as well as tools like Google Analytics
- Efficiently manage agile development of the product.
- Contribute to the product's 'Go To Market' Strategy.
Skills required :
- Strong familiarity with product development, user flows and UI experience.
- Proven ability to successfully manage all phases of the product development lifecycle.
- Expertise with web/mobile analytic tools.
- Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
- Strong understanding of agile management (Scrum).
- Ability to break the ground through research and data analysis.
- Good collaboration, design thinking and presentation skills.
- Affinity to marketing.
- Preferred experience in product development as an engineer
- Preferred experience in a product company
- Experience in building or working with an early-stage tech product startup would be a plus.
- Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
- Experience in B2B SaaS/Payments will be added advantage.
Counseling the students over the study abroad options.
Handling enquiries and getting the enrollments done .
Achieving monthly sales targets, cold calling.
Work Schedule: 6 days a week (including weekends), any 1 fixed weekly off.
11am-7pm / 12pm - 8pm - Mon to Fri
10am to 7pm / 11am to 8pm - Sat n Sun
Data Science
R Programming
Pythonculture and operating norms as a result of the fast-paced nature of a new, high-growth
organization.
• 7+ years of Industry experience primarily related to Unstructured Text Data and NLP
(PhD work and internships will be considered if they are related to unstructured text
in lieu of industry experience but not more than 2 years will be accounted towards
industry experience)
• Develop Natural Language Medical/Healthcare documents comprehension related
products to support Health business objectives, products and improve
processing efficiency, reducing overall healthcare costs
• Gather external data sets; build synthetic data and label data sets as per the needs
for NLP/NLR/NLU
• Apply expert software engineering skills to build Natural Language products to
improve automation and improve user experiences leveraging unstructured data storage, Entity Recognition, POS Tagging, ontologies, taxonomies, data mining,
information retrieval techniques, machine learning approach, distributed and cloud
computing platforms
• Own the Natural Language and Text Mining products — from platforms to systems
for model training, versioning, deploying, storage and testing models with creating
real time feedback loops to fully automated services
• Work closely and collaborate with Data Scientists, Machine Learning engineers, IT
teams and Business stakeholders spread out across various locations in US and India
to achieve business goals
• Provide mentoring to other Data Scientist and Machine Learning Engineers
• Strong understanding of mathematical concepts including but not limited to linear
algebra, Advanced calculus, partial differential equations and statistics including
Bayesian approaches
• Strong programming experience including understanding of concepts in data
structures, algorithms, compression techniques, high performance computing,
distributed computing, and various computer architecture
• Good understanding and experience with traditional data science approaches like
sampling techniques, feature engineering, classification and regressions, SVM, trees,
model evaluations
• Additional course work, projects, research participation and/or publications in
Natural Language processing, reasoning and understanding, information retrieval,
text mining, search, computational linguistics, ontologies, semantics
• Experience with developing and deploying products in production with experience
in two or more of the following languages (Python, C++, Java, Scala)
• Strong Unix/Linux background and experience with at least one of the following
cloud vendors like AWS, Azure, and Google for 2+ years
• Hands on experience with one or more of high-performance computing and
distributed computing like Spark, Dask, Hadoop, CUDA distributed GPU (2+ years)
• Thorough understanding of deep learning architectures and hands on experience
with one or more frameworks like tensorflow, pytorch, keras (2+ years)
• Hands on experience with libraries and tools like Spacy, NLTK, Stanford core NLP,
Genism, johnsnowlabs for 5+ years
• Understanding business use cases and be able to translate them to team with a
vision on how to implement
• Identify enhancements and build best practices that can help to improve the
productivity of the team.
Java
Amazon Web Services (AWS)
Kubernetes
Laravel
PHP- Fully capable of understanding current structures, identifying the issues and rebuilding for the future.
- Technical Bug Solving Ability.
- Extensive knowledge of Mysql database/architecture design & implementation skills.
- A strong handle on JS, Jquery, JSON, Ajax and PHP frameworks.
- Strong knowledge of REST & SOAP API Integration
- Good levels of communication. Both written and verbal.
- The ability to work under pressure and to tight deadlines.
C++C
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon