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Regional Operations Manager
Regional Operations Manager
Cult Fitness's logo

Regional Operations Manager

Shazia A's profile picture
Posted by Shazia A
3 - 8 yrs
₹10L - ₹12L / yr
Mumbai
Skills
Operations
Communication Skills
Sales
Revenue growth
Role Details for Operations Lead:
Operations excellence for the geography
This role will require delivering top notch customer experiences, drive at center revenue,
manage costs and deliver profitability across centers in the assigned region.

Key responsibilities include:
1. Managing P&L
○ Responsible for driving revenue (In-center pack sales and renewals, Store
revenue and Additional sources)
○ Manage operational costs and drive initiatives to optimize expenditures
○ Drive initiatives to improve footfalls and new customer acquisition (Lead
generation)

2. Customer experience:
○ Drive on-time performance across centers and deliver on key business metrics
○ Work with stakeholders to manage supply and demand across centers
○ Facilitate maintenance and upkeep of centers to ensure that they are ‘Always
New’
○ Manage a high performing and motivated team, mentor Center Managers at
regular intervals to elevate customer interactions and manage escalations

3. Other responsibilities:
○ Reviews with key stakeholders at regular intervals
○ Resourcing/Hiring high quality manpower with cost guardrails

Key metrics the owner is responsible for include:
● At center sales and additional revenue (conversion and lead generation)
● At center costs
● Footfalls
● Center standards score (always new, on time, availability)
● Product rating & NPS
Core Skills:
Core skills for the role include:
● Data backed decision making
● Quality operations execution experiences
● People management
● Bias for action, hands on, hungry
● Attention to detail
● Ability to prioritize tasks
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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Cult Fitness

Founded
Type
Size
Stage :
Raised funding

About

Cult is a training facility focused on machine-free training programs. This is reflected in our rustic no-nonsense training facility and our discerning selection of trainers from across the world. Our idea is to provide a healthy mix of workouts through the week that not only enhance your endurance on the whole, but also inspire a lasting lifestyle change; something that comes about only with a firm commitment and uncompromised discipline. We believe in the philosophy of cross training, that is mixing up different forms of workout throughout the training week. We do so with cross-fit, combat sports (under which we have mixed martial arts, boxing), zumba and yoga.
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Shazia A

Company social profiles

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𝘑𝘰𝘣 𝘛𝘪𝘵𝘭𝘦: 𝘉𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘋𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵 𝘈𝘴𝘴𝘰𝘤𝘪𝘢𝘵𝘦 (𝘉𝘋𝘈)

𝘓𝘰𝘤𝘢𝘵𝘪𝘰𝘯: 𝘎𝘶𝘳𝘨𝘢𝘰𝘯

𝘞𝘰𝘳𝘬𝘪𝘯𝘨: 𝘞𝘰𝘳𝘬 𝘧𝘳𝘰𝘮 𝘰𝘧𝘧𝘪𝘤𝘦 (𝘞𝘍𝘖)

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𝘌𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘵 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘴𝘬𝘪𝘭𝘭𝘴 𝘵𝘰 𝘦𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦𝘭𝘺 𝘦𝘯𝘨𝘢𝘨𝘦 𝘸𝘪𝘵𝘩 𝘱𝘰𝘵𝘦𝘯𝘵𝘪𝘢𝘭 𝘤𝘭𝘪𝘦𝘯𝘵𝘴

𝘚𝘵𝘳𝘰𝘯𝘨 𝘪𝘯𝘵𝘦𝘳𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭 𝘴𝘬𝘪𝘭𝘭𝘴 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥 𝘢𝘯𝘥 𝘮𝘢𝘪𝘯𝘵𝘢𝘪𝘯 𝘳𝘦𝘭𝘢𝘵𝘪𝘰𝘯𝘴𝘩𝘪𝘱𝘴

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  • Experience in version control systems such as GIT
  • Strong problem solving and communication skills.
  • Self-starter, continuous learner.

 

Good to have some exposure to

  • Start-up experience is highly preferred
  • Exposure to any Business Intelligence (BI) tools like Tableau, Dundas, Power BI etc.
  • Agile software development methodologies.
  • Working in multi-functional, multi-location teams

 

What You'll Love About Us – Do ask us about these!

 

  • Be an integral part of the founding team. You will work directly with the founder
  • Work Life Balance. You can't do a good job if your job is all you do!
  • Prepare for the Future. Academy – we are all learners; we are all teachers!
  • Diversity & Inclusion. HeForShe!
  • Internal Mobility. Grow with us!
  • Business knowledge of multiple sectors

 

Read more
Fast Growing Ethnic Wear Brand
Fast Growing Ethnic Wear Brand
Agency job
via Unnati by Gayatri Joshi
NCR (Delhi | Gurgaon | Noida)
6 - 8 yrs
₹10L - ₹15L / yr
Customer Retention
Customer Service
Business Planning
Business Development
Team Management
+5 more
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.

As a Head - Customer Experience, you will be taking full ownership of key performance indicators relevant to particular stages of customer engagement.
 
What you will do:
  • Helping in defining Brand Voice of the company
  • Selecting uniform words, the attitude and values of the brand while addressing the target audience over different media in line with the company vision
  • Collaborating with the management, marketing & branding teams.
  • Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience.
  • Driving a passionate, customer-centric culture within the company
  • Influencing the company’s product road map to positively impact customer experience.
  • Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures.
  • Setting the customer experience team goals and ensuring that it is in line with Company vision.
  • Establishing a consistent, accurate and timely reporting framework on key individual and team metrics.
  • Conceptualizing and rolling-out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon.
  • Ensuring non- recurrence of customer issues by root cause analysis
  • Eliminating key problems/ issues in the customer life cycle.
  • Developing a holistic customer journey and shaping all customer touch points
  • maximizing customer satisfaction across all stages of engagement by exhibitions,
    digital and print communication, social media interactions
  • Discussing and handling complex escalations by coordinating with the company’s legal counsel.
  • Identifying the CRM needs of the company
  • Making necessary additions to the company’s prowess in terms of software and hardware.
  • Working with HR and Management in hiring new members for the team from time to time.
  • Analysing regular competitive landscape and staying ahead of the curve.
  • Assessing, appraising and training regularly team members and help in building organisational capability.

 

What you need to have:

  • Proven experience in augmenting customer experience and ratings at a company
  • Ability to work independently.
  • Prior experience or deep understanding of Omni-channel business strategies.
  • Strong Understanding/ keen interest in technology/ automation.
  • Strong interpersonal Skills
  • Proven Experience in managing teams.
  • Excellent Written and Spoken Communication Skills
  • Hands on experience in managing teams and getting results.
  • Should have worked on integrating a CRM for a company.
  • Strong analytical abilities and an empirical thought process.
  • Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
  • Keen interest and prior experience in building systems and processes from the ground up.
  • Deep understanding of business and business metrics
  • Ability to stretch long hours.
  • Proactive approach to business problems.
  • Candidates with prior marketing experience are preferred.
  • Excellent problem identification and solving abilities.
  • Inquisitive bent of mind.
  • Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
  • Should exhibit strong leadership abilities.
  • Should understand Web Technologies.
  • Tier 1 B-Schools with 6 to 8 years’ experience.
  •  
Read more
LendingKart
at LendingKart
5 recruiters
Akshay Poshatwar
Posted by Akshay Poshatwar
Ahmedabad, Surat, Rajkot, Mumbai, Pune, Nashik, Nagpur
0 - 7 yrs
₹1L - ₹3L / yr
Sales
Business Development
Partnership and Alliances
Customer Relationship Management (CRM)
About Company - Lendingkart is a well-funded start up that uses analytics and online data to determine whether it wants tolend to businesses or not. So instead of filling paper forms and making multiple trips to the bank, thebusinessman just logs in, provides access to his online footprint and we use our proprietary self-learningalgo for credit-scoring and to decide instantaneously whether we want to lend to him or not. There isenough data footprint online to determine the intent to pay back a loan, quality of his product/service, healthof his business, and his ability to compete etc. We are a team of ISB, IIM grads determined to automate the entire banking decision and delivery process. For more details - http://www.lendingkart.com Education - Any Graduate - Any Specialization but preference will be given to candidates from Finance/Banking background Responsible for Sales with complete Focus on Major Accounts.Technical knowledge of all services. ● Responsible for Sales with complete Focus on Major Accounts. Technical knowledge of all services. ● Generating Leads. ● To prepare Pre-Sales proposals for prospective clients & to have strong Follow-Ups. ● Identifies Business Opportunities by identifying major prospects from sectors and evaluating their position in the industry. ● Having upgrade knowledge on market & industry trends. ● Establish, Develop & Maintain Business Relationships with Current & Prospective Customers. ● To Assist Operations, CRM Team in Post Sales Activities. ● Create opportunities for Organic business growth. ● To prepare reports and to maintain Team MIS & validate Team reports. ● To maintain Team Motivation & Energy levels for enhancing productivity.
Read more
Gainsight
at Gainsight
3 recruiters
Sandy Dontharaju
Posted by Sandy Dontharaju
Bengaluru (Bangalore)
8 - 12 yrs
₹14L - ₹26L / yr
Object Oriented JavaScript (OOJS)
saas
skill iconJavascript
Gainsight is a leader in CSM world, we are looking out for someone who can join our team to write JS libraries and add new functionalities to our SaaS based data platform. We have a team in BNG who focus on Data platform development (highly scalable & multi-tenant platform) enabling us to us Predictive Analytics & build API's on top of it. Please drop me a note if you are interested, I will be happy to give you a call to discuss more on this...
Read more
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