Regional Operations Manager

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

About the job

Job Description: Area Sales Manager Education Sector

Market Segment: B2B 

About Ezyschooling

Ezyschooling is a technologically driven admissions platform that bridges the gap between admission-seeking parents and schools. We believe that parenting is the toughest journey in a person’s life, and so we have made it our mission to create a one-stop destination for all your parenting worries.

Our quest is to guide parents in their decision of choosing the right school for their child as we understand the impact this decision can have on their family’s future. Parents aren’t the only group we are helping through our platform. We help schools boost their admissions by completely digitalizing and streamlining the process.

Overview of the Role:

As a Area Sales Manager specializing in the Admission Business, you will be responsible for driving sales and revenue growth within your assigned territory by promoting and selling Ezyschooling Services to various educational institutions, including CBSE, ICSE, IGCSE, IB, and Boarding schools.

Your primary focus will be on understanding the unique admission challenges of each type of institution, building relationships with key decision-makers, and achieving sales targets.

Key Responsibilities:

A. Sales and Business Development:

1. Develop and implement a comprehensive sales strategy for the admission business, targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned territory.
2. Identify and prioritize target schools and institutions, generating leads through various channels such as networking, referrals, and online research.
3. Conduct thorough research on individual schools, understand their admission processes, pain points, and requirements, and tailor admission sales pitches and product offerings accordingly.
4. Engage with school administrators, principals, admission officers, and other stakeholders to demonstrate the value and benefits of the admission management solutions.
5. Conduct product presentations and demonstrations to highlight key features and advantages of the solution.
6. Develop and negotiate pricing proposals, contracts, and agreements in collaboration with the sales team and the legal department.

B. Relationship Building and Account Management:

1. Build and maintain strong relationships with key decision-makers at CBSE, ICSE, IGCSE, IB, and Boarding schools, including school administrators, admission officers, and management teams.
2. Act as a trusted advisor to schools, providing expert guidance on streamlining admission processes, enhancing efficiency, and improving the overall admission experience.
3. Conduct regular check-ins with existing customers, address inquiries, and provide excellent customer service.
4. Identify upselling and cross-selling opportunities within the customer base and develop strategies to maximize revenue.

C. Area Management:

1. Effectively manage and prioritize the assigned area, including travel planning, scheduling meetings, and optimizing sales routes.
2. Stay updated on the latest trends, regulations, and industry developments related to admission processes in CBSE, ICSE, IGCSE, IB, and Boarding schools.
3. Attend relevant conferences, trade shows, and educational events to network, gather market intelligence, and represent the organization.

Requirements:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

Why Ezyschooling & What We Offer:

• Startup Environment - Work with a passionate and energetic team driven by results.
• Growth & Compensation: Competitive Salary + High Incentive + Conveyance

Few Pointers

• Years of Experience: 1-4+ years (2+preferably in EdTech/B2B/School sales)
• Nature of Engagement: Full time
• Salary: As per industry standard.
• Work Location: Delhi/Ncr , Pune, Bangalore, Kolkata, Hyderabad
• Office location: East Delhi
• Role Type: Full time
• Product website Ezyschooling.com

We're seeking passionate, next-gen minded engineers who are excited about solving complex technical challenges and building innovative, first-of-its-kind products which make a tangible difference for our customers. As a Backend SDE-1, you will play a key role in driving strategic initiatives, collaborating with cross-functional teams across business, product, and operations to solve exciting problems. This role demands strong technical acumen, leadership capabilities, and a mindset focused on innovation and operational excellence.

We value individuals who think independently, challenge the status quo, and bring creativity and curiosity to the table—not those who simply follow instructions. If you're passionate about solving problems and making an impact, we'd love to hear from you.

Key Responsibilities

• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Understand broader organization goals and constantly prioritise your own work.
• Technical Excellence: Understand the onground problems, explore and design various possible solutions to conclude and implement scalable, extensible and secure software systems. Implement and learn best practices in technical architecture, coding standards, and software testing to ensure product delivery with highest speed AND quality.
• Project and Program Management: Setting up aggressive as well as realistic timelines with all the stakeholders, ensure the successful delivery of engineering projects as per the defined timelines with best quality standards ensuring budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Managers, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience in software engineering
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Strong understanding of software design principles and patterns.
• Hands on with multiple programming languages and modern development frameworks.
• Understanding of relational and non-relational databases.
• Experience with Redis, ElasticSearch.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Skills:- MySQL, Python, Django, AWS, NoSQL, Kafka, Redis, ElasticSearch

Hello there! Infrrd here.

Haven't heard of us before? No problem. First off, it's pronounced In-fur-d.

We are the creators of a proprietary Intelligent Document Processing platform that automates data extraction from complex and messy unstructured documents. Something nobody has done before! And of course, were very proud of that.

For over a decade, we've been building expertise in Artificial Intelligence, Machine Learning, Deep Learning, Natural Language Processing, Neural Networks and much more. And what are we doing with this expertise?

Good question. We are building technology that is disrupting the data extraction space for 5+ years now. We have over 300 smart-as-a-whip colleagues working from all over the globe.

And now, we are on the lookout for a great UI Lead.

Must have skills:

1. 8+ years of experience in UI development.
2. Should have managed a team of 3-4 members
3. Proficiency in front-end web development tools, i.e., HTML, CSS, JavaScript, jQuery, and AJAX.
4. Experience in modern frameworks like Angular, React JS, Bootstrap, Node.js, etc.
5. Should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
6. Demonstrated experience in developing and deploying high-volume, multi-tiered, distributed mission-critical applications.
7. Good understanding of creational and structural design patterns in JavaScript.

Nice to have skills:

1. Experience using Git version control software
2. Experience working in an Agile/Scrum development process
3. Create & Own design and development artifacts as per best SDLC practices.
4. Good understanding of Relational database experience and demonstrated abilities in SQL and data modelling is required.
5. Use Adobe Creative Suite programs, e.g., Photoshop, Illustrator to mockup UI elements. 6. Use visual aids such as wireframes, storyboards and UI flow charts, to plan and present user interface designs.

What you will do:

1. Create cross-browser, fully functional web pages using HTML5, CSS3, and JavaScript, while strictly adhering to accessibility and W3C web standards.
2. Collaborate with developers, product managers, designers, web publishers, producers and back-end engineers to support revenue operations and meet project deadlines.
3. Review new code (self and peer) following W3C web standards and strict QA guidelines.
4. Evaluate technical feasibility and offer suggestions & guidance for product development. Build proof-of-concept prototypes for new projects.
5. Create scoping timelines and development project plans for new projects.
6. Participate in interviewing, hiring, on-boarding, and training new employees.
7. Mentor development team members with less experience.
8. Recognize tool/system deficiencies and work with leadership to implement effective solutions.
9. Assist leadership in setting, documenting and communicating technical standards and processes to ensure they are followed.

And along with that, someone who is curious to learn, drives the whole team to perform better and is a cool person to work with. That is when we will make a great team together, right?

Looking forward to speaking with you.

About the role 

We are looking for a strong full stack engineer who has experience building web and mobile applications for enterprise and consumers. You will help design, build and maintain scalable applications and build the API infrastructure that can be used across all client products.

Responsibilities:

• Building applications that are responsive, performant, and accessible Produce high quality HTML/CSS pages from mock ups.
• Collaborating with other disciplines across engineering, UX, and Product to help develop front end solutions.
• Using our Micro service stack to integrate front end into the development lifecycle.
• Build high availability and extremely reliable transactional systems.
• Own and manage all phases of the software development lifecycle (planning, design, implementation, deployment and support)
• Design, build and maintain API infrastructure that allows for standard integration methodology between applications and third party services
• Collaborate effectively with the rest of the team to design and launch new features
• Deliver on rapid implementation schedules to build web functionality that is fast, scalable, and upholds smart development goals and principles
• Work on all things front-end and backend including web and mobile
• Maintain code integrity, quality and ensure responsiveness of applications.

Requirements:

• 3+ year track record of relevant work experience and a Computer Science or a related technical discipline is required.
• Proficient in HTML 5, CSS, and JavaScript frameworks, like React, Vue.js, NodeJS among others.
• Experience working with graphic designers and converting designs to visual elements using JavaScript, HTML and CSS.
• Strong knowledge  and experience with server-side web of building restful APIs for internal and external products using Node.js
• Doesn’t shy away from testing and code review.
• Good knowledge of OOPS Concept and Data Structure like Queue, Stack, Tree, Linked List.
• Knowledge of code versioning tool - Git.
• knowledge of cloud computing platforms, like Amazon Web Services
• Strong Knowledge of database systems like Mysql.
• Interest and ability to learn new technology stacks as needed.
• Good problem solving skills and Willing to learn new technology.
• Passion for developing awesome user experiences
• Independent, dedicated, and able to deliver production ready code with minimal guidance.