Operations excellence for the geography
This role will require delivering top notch customer experiences, drive at center revenue,
manage costs and deliver profitability across centers in the assigned region.
Key responsibilities include:
1. Managing P&L
○ Responsible for driving revenue (In-center pack sales and renewals, Store
revenue and Additional sources)
○ Manage operational costs and drive initiatives to optimize expenditures
○ Drive initiatives to improve footfalls and new customer acquisition (Lead
generation)
2. Customer experience:
○ Drive on-time performance across centers and deliver on key business metrics
○ Work with stakeholders to manage supply and demand across centers
○ Facilitate maintenance and upkeep of centers to ensure that they are ‘Always
New’
○ Manage a high performing and motivated team, mentor Center Managers at
regular intervals to elevate customer interactions and manage escalations
3. Other responsibilities:
○ Reviews with key stakeholders at regular intervals
○ Resourcing/Hiring high quality manpower with cost guardrails
Key metrics the owner is responsible for include:
● At center sales and additional revenue (conversion and lead generation)
● At center costs
● Footfalls
● Center standards score (always new, on time, availability)
● Product rating & NPS
Core Skills:
Core skills for the role include:
● Data backed decision making
● Quality operations execution experiences
● People management
● Bias for action, hands on, hungry
● Attention to detail
● Ability to prioritize tasks
Shubham Vishwakarma
Full Stack Developer - Averlon
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Established in 2006, we are a research-driven 'machine-to-next' technology company. In 2018, we were recognized as the 'Telecom Technology Company of the Year - India'. We were named 'Most Innovative Software Development Company - India in 2017' and 'Best Telecom Software Company - India'. Other awards include being named among the '20 Most Promising Software Development Companies' and recognition by GSMA at the Mobile World Congress 2011. Our smart solutions enhance lifestyles and save lives, by enabling more effective communications.
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5. Staying up to date by learning new technologies and software.
6. You will be empowered to express your opinion to help shape the design of the product.
7. Creating products that will involve you from design to completion.
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Our Requirements :
1. Bachelor's degree in Computer Science or BTech from a reputable university or related field or equivalent military or industry experience
2. Some prior training courses in C or Python Web Development.
3. Experience with Apache and MySQL will be appreciated.
4. Experience with performance profiling and performance tuning enterprise applications.
5. Self-Learning, motivated, and disciplined attitude.
6. High level of logic and reasoning skills.
7. Good verbal and written communication skills.
Required Experience: A minimum experience of 1 year of working in Python.
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Full Stack Developer - Averlon