
Operations excellence for the geography
This role will require delivering top notch customer experiences, drive at center revenue,
manage costs and deliver profitability across centers in the assigned region.
Key responsibilities include:
1. Managing P&L
○ Responsible for driving revenue (In-center pack sales and renewals, Store
revenue and Additional sources)
○ Manage operational costs and drive initiatives to optimize expenditures
○ Drive initiatives to improve footfalls and new customer acquisition (Lead
generation)
2. Customer experience:
○ Drive on-time performance across centers and deliver on key business metrics
○ Work with stakeholders to manage supply and demand across centers
○ Facilitate maintenance and upkeep of centers to ensure that they are ‘Always
New’
○ Manage a high performing and motivated team, mentor Center Managers at
regular intervals to elevate customer interactions and manage escalations
3. Other responsibilities:
○ Reviews with key stakeholders at regular intervals
○ Resourcing/Hiring high quality manpower with cost guardrails
Key metrics the owner is responsible for include:
● At center sales and additional revenue (conversion and lead generation)
● At center costs
● Footfalls
● Center standards score (always new, on time, availability)
● Product rating & NPS
Core Skills:
Core skills for the role include:
● Data backed decision making
● Quality operations execution experiences
● People management
● Bias for action, hands on, hungry
● Attention to detail
● Ability to prioritize tasks

About Cult Fitness
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University graduate preferred.
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- Strong education track record - Bachelors or an advanced degree in Computer Science or a related engineering discipline from Indian Institute of Technology or equivalent premium institute.
- 2-3 years of experience in data queries, data processing and data modeling
- Excellent ANSI SQL skills to handle complex queries
- Excellent Python and Django programming skills.
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- Experience with cloud environments (AWS, Azure) and native cloud technologies for data storage and data processing
- Experience with relational SQL and NoSQL databases, including Postgres, Blobs, MongoDB etc.
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- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
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Roles and Responsibilities:
- Interacting with the client over phone and email
- Gathering client requirements
- Managing the lead flow
- Coordinating with the client and the space partners
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- Building and maintaining client relationships.
Basic Qualifications:
- - We are looking for Graduates / MBAs with 1 to 2 years of work experience in customer engagement or sales profiles.
- - Candidates familiar with the real estate sector or coworking spaces.
- - Prior experience in enquiry or client management and lead tracking will be beneficial
- - Should have strong written and spoken communication skills. Proficiency in English is a must, knowledge of other Indian languages (preferably, Hindi, Kannada, Tamil or Telugu) will be added advantage
In addition, ideal candidate should have:
- - Good problem solving skills
- - Must have good work ethic
- - Excellent communication skills
- - Works independently
- - Detail oriented










