- Analysing medical processes and service quality
- Developing review parameters for quality assessment
- Improving care service delivery and patient experience
- Coordinating with inhouse team of 50 doctors
- Coordinating with patients for managing grievances
- Creating reports for periodic reviews
Requirements:
- MBBS in Medicine with 1-4 years’ operational and/or administrational experience in a hospital/healthcare company.
- Fluency in English
- Proficiency in MS office is a must.
- Problem solving attitude
- Post-graduation not required.
- Working Sundays
However Candidates who are BDS, BAMS or BHMS with at least 2 years in healthcare operations and admin experience may also apply.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Assoc Ops Specialist
Company Summary :
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Customer Services Analyst
Position Responsibilities :
Job Summary: We are seeking a dedicated and detail-oriented Customer Services Analyst to join our thriving Operations team. The successful candidate will be responsible for handling customer queries through various communication channels, managing support operational cases.
To understand, research, and apply system and data analysis skills to formulate solutions to requests for service and display outstanding customer service to our customers and Internal stakeholders.
Main Duties and Responsibilities:
- Customer Calls:
- Handle incoming customer calls and queries through our Customer Support Centre.
- Provide accurate and timely information to customers regarding their inquiries.
- Chat Functionality:
- Utilize our chat functionality to communicate effectively with customers.
- Resolve customer issues and provide support through live chat.
- Support Operations Queue:
- Manage and work on cases from the Support Operations Queue.
- Service Requests to include customer Inquiries on self service access and functionality, applications password resets, customer account and contact data management and customer product download enablement
- Ensure all cases are resolved within a timely manner.
- Ad-hoc Projects and Tasks:
- Participate in various ad-hoc projects and tasks as assigned.
- Collaborate with other team members to improve customer service processes and systems.
Qualifications :
Qualifications:
- Any Bachelor's Degree
- At least 6 Months of experience in customer support and/or Handling Incoming calls.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software and chat tools.
- Previous experience in a customer service role is preferred.
- Sharepoint experience an advantage
Roles & Responsibilities:
Lead Generation & Prospecting: Identify potential clients via LinkedIn, cold calls, emails, and networking.
Sales & Revenue Growth: Develop sales strategies to meet targets and drive enrollments.
Client Acquisition & Relationship Management: Build strong relationships with students, professionals, and corporate clients.
Pitching & Presentations: Deliver compelling sales presentations and course demos.
Market Research & Competitive Analysis: Stay updated on industry trends and competitor offerings.
Collaboration & Reporting: Coordinate with marketing, operations, and academic teams while maintaining sales reports.
Negotiation & Deal Closure: Handle pricing discussions, close deals, and ensure customer satisfaction.
Job Description
• Responsible for maintaining and extending an application’s Apex services and user interfaces in
Lighting Web Components and Aura Components where necessary.
• Work with and lead a team to design and implement new capabilities according to enterprise
Apex design patterns.
• Expand and implement event-based architecture to build new features within a managed
package.
• Collaborate with business stakeholders to understand product roadmap and establish
prioritization.
• Perform standard product developer tasks such as estimating, testing, documenting, performing
peer reviews, providing support, diagnosing/resolving defects
• Own and execute managed package activities including source control, CI/CD, releases,
AppExchange security reviews, and License Management Application tasks
• Provide leadership and mentorship to development team members.
• Keen focus on building intuitive and functional Salesforce applications.
Must have skills and background:
• Bachelor’s degree in computer science, engineering, or related fields
• 7 or more years of software development experience with at least 5 years on Salesforce technologies, especially Sales Cloud and AppExchange
• Experience leading development teams.
• Experience with Flows, Apex, Lightning Web Components/Aura Components, and managed packages
• Experience with enterprise topics such as integration, asynchronous/platform events,
security/identity, and large data volumes
• Hold multiple Salesforce developer certifications – Platform App Builder, Platform Developer I, and Platform Developer II, additional Salesforce Architect Certifications a plus
• Ability to design Objects and Relationships
• Knows the security model in Salesforce.
• Understands Bulkification and can write optimized code with Apex, Triggers and SOQL
Nice to have skills and background:
• Basic Community / Experience Cloud
• Salesforce Deployment/DevOps experience
PHP
Laravel
CodeIgniterWe are looking for a team member to join us as PHP Developer.
Urja Communications is a Digital Advertising and Communications agency with one important difference…We keep our focus on solving business problems.
• Gain in-depth knowledge of current Operations processes, inefficiencies, issues, and risks.
• Pro-actively engage, manage and build strong relationships with both Operations business and
technology) stakeholders.
• Knowledge of Agile.
• Ability to drive multiple agendas and effectively manage priorities
• Strong communication and presentation skills, with senior stakeholders, with an excellent
standard of English (written and spoken)
• Work with the business to understand their requirements, define new processes and
workflows.
• Be an active, vocal team member of workshops, discussions, and working groups.
• Document requirements in a clear, unambiguous manner. Ensure they are understood by all
parties and sign-off are achieved.
• Propose relevant solutions and alternatives to meet business needs. Translate into clear,
automated and globally standardized future state models
• Create functional and design specifications, ensuring all stakeholders, globally, are in
agreement and provide sign off
• Preparing Data Flow Diagram, Process Flow Manual DFD in Visio, UML diagrams.
• Ensure the overall quality of business requirements, functional specifications, and supporting
documents meet the bank's standards
• Ensure development and testing teams understand the requirements and future state
processes and that they are fully engaged early on in the project.
• Provide ongoing support to the technology and testing teams as required e.g. reviewing of
test cases, closeout open issues/questions, manage change request process, etc.
• Assist the business with UAT, including communications, planning, preparation, and test cases
• Proficiency in Access, PowerPoint, and MS Word
• Identify risks and issues early. Communicate them to the relevant people in a timely manner.
Propose and plan mitigating steps.
• Work closely with Project Managers to ensure stakeholders are fully engaged,
communications are regular and honest and expectations are well managed.
Google AnalyticsThis wellness platform is revolutionising primary health and wellness in India.
What you will do:
- Performing daily account management on Facebook & Google Ads or other search platforms for a variety of categories
- Understanding category goals, creating and executing strategies to exceed defined goals
- Providing recommendations and executing strategies for Campaign Structuring, Targeting, Creatives, Betas and other facets of paid search in accordance with client goals for Google channels along with other search and app channels
- Being updated about latest feature and finding ways to implement the same as experiments in the client account/s
- Generating weekly and monthly category reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives
- Monitoring and administering web analytics dashboards, reports, and key reporting tools, and pointing out key areas of importance in accordance to client goals
- Working with leadership to explain and modify strategic plans
- Understanding and staying current on industry trends, competitive landscape, and internal product development efforts
- Spearheading Business Review meetings with multiple Internal and external Stakeholders and showcasing business growth
- Suggesting and developing new campaigns across multiple channels
- Maintaining partnerships with PPC and other ad platforms and vendors
Desired Candidate Profile
What you need to have:- Graduate/ MBA with 3 years of experience in Search Engine Marketing (SEM) and Paid Search (PPC) & Facebook Ads
- Good understanding of web and app analytics
- Passionate about the Paid marketing campaigns across Web and App eco system
- An outstanding ability to think creatively
- Knack of numbers and identifying and resolving problems
- Excellent communication and interpersonal skills, with the ability to be personable yet persistent
- Ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieving client goals
- Hands on knowledge of, Google Analytics, Google Ads, Bing
- Experience in planning and managing the advertising spends with clients over last 2 years
- Advanced Excel and Microsoft office skills
- Advanced certification for Google Ads, Google Analytics
- Experience working on 3rd party App analytics. Web analytics platform
- Excellent problem-solving and analytical skills and impeccable business judgment
We are looking for a can do it attitude, and the ability to deliver with high velocity and high-quality at the same time.
This person MUST have:
- BE Computer Science, MCA or equivalent.
- Experience testing IOT devices managed by cloud.
- Manual testing experience and a desire to learn and work with the latest technologies. Web, Cloud and Mobile App testing.
- Develop test plans, cases, and scripts; schedule and execute test cycles; contribute to testability & quality of software.
- Reports all defects accurately; facilitate problem tracking and successful resolution; assess and communicate various risks involved and provide necessary assistance to engineers and stakeholders.
- Basic knowledge of automation know-how [ API automation, Python] - Test to fail mindset, Solid test strategy experience, well versed with QA processes. - Hands on experience on Performance test angle.
Experience:
- Min 1 year experience
- Not more than 10 year experience.
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week (9 PM IST to 2 AM IST(10 hours in your suitable time) , Monday to Saturday).
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
C#
Angular (2+)
Adobe IllustratorPHP
Javascript
NodeJS (Node.js)
MongoDB
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Full Stack Developer - Averlon