Operations Manager for NGO

About Kanerika:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI.

We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions:

Kanerika has won several awards over the years, including:

1. Best Place to Work 2023 by Great Place to Work®

2. Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3. NASSCOM Emerge 50 Award in 2014

4. Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5. Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us:

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees.

Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

About the role:

As a DevOps Engineer, you will play a critical role in bridging the gap between development, operations, and security teams to enable fast, secure, and reliable software delivery. With 5+ years of hands-on experience, the engineer is responsible for designing, implementing, and maintaining scalable, automated, and cloud-native infrastructure solutions.

Key Responsibilities:

• 5+ years of hands-on experience in DevOps or Cloud Engineering roles.
• Strong expertise in at least one public cloud provider (AWS / Azure / GCP).
• Proficiency in Infrastructure as Code (IaC) tools (Terraform, Ansible, Pulumi, or CloudFormation).
• Solid experience with Kubernetes and containerized applications.
• Strong knowledge of CI/CD tools (Jenkins, GitHub Actions, GitLab CI, Azure DevOps, ArgoCD).
• Scripting/programming skills in Python, Shell, or Go for automation.
• Hands-on experience with monitoring, logging, and incident management.
• Familiarity with security practices in DevOps (secrets management, IAM, vulnerability scanning). 

Employee Benefits:

1. Culture:

1. Open Door Policy: Encourages open communication and accessibility to management.
2. Open Office Floor Plan: Fosters a collaborative and interactive work environment.
3. Flexible Working Hours: Allows employees to have flexibility in their work schedules.
4. Employee Referral Bonus: Rewards employees for referring qualified candidates.
5. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

1. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.
2. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

1. GMC and Term Insurance: Offers medical coverage and financial protection.
2. Health Insurance: Provides coverage for medical expenses.
3. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

1. Company-sponsored family events: Creates opportunities for employees and their       families to bond.
2. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
3. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

1. Company-sponsored outings: Organizes recreational activities for employees.
2. Gratuity: Provides a monetary benefit as a token of appreciation.
3. Provident Fund: Helps employees save for retirement.
4. Generous PTO: Offers more than the industry standard for paid time off.
5. Paid sick days: Allows employees to take paid time off when they are unwell.
6. Paid holidays: Gives employees paid time off for designated holidays.
7. Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

1. L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.
2. Mentorship Program: Offers guidance and support from experienced professionals.
3. Job Training: Provides training to enhance job-related skills.
4. Professional Certification Reimbursements: Assists employees in obtaining professional      certifications.
5. Promote from Within: Encourages internal growth and advancement opportunities.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.

Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals. Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry. Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.

Responsibilities:

• Establish and enhance the SEW brand and value proposition in the market.
• Meet and exceed sales targets for OEM/EU customers within the assigned region.
• Provide exceptional service and application support to assigned customers.
• Manage receivables collection and ensure proper completion of statutory forms.
• Identify and capitalise on project business opportunities.
• Foster and nurture strong relationships with customers to drive long-term partnerships.
• Monitor sales trends and competitor activities, and report forecasts to management.
• Submit travel and other expense claims promptly.
• Maintain accurate records and documents as per Quality Management System (QMS) procedures.

Authority:

• Make decisions on FOC (Free of Charge) replacement and service in conjunction with the Branch Manager.
• Collaborate with the Branch Manager to make pricing decisions.
• Organise customer entertainment with approval from the Branch Manager.

Dimensions:

• Area: Region Assigned
• Contribution to Turnover: 2% of company turnover

Profile:

• Education: Graduate in Mechanical/Electrical/Electronics engineering from a reputable institute.
• Experience: Minimum of 2 years of experience in selling similar products.
• Skills Required: Strong proficiency in Customer Relationship Management, Presentation Skills, and Negotiation Skills.

What We Offer:

• Engaging working climate with an open and transparent culture.
• Emphasis on results through empowerment and effective teamwork.
• Structured training and development modules monitored via a mentoring process.
• Personalized training and guidance from experienced colleagues.
• State-of-the-art facilities and flexible working conditions.
• Commitment to energy efficiency, social responsibility, and environmental protection.

Roles & Responsibilities :-

1. Create and optimize digital campaigns on Google Ads & Facebook

2. Prepare and setup Campaign proposals on Google Ads & Facebook platform (such as Search, Display & Remarketing)

3. Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs)

4. Positive & Negative Keywords Research & Analysis Quality Score PPC Bid Management, A/B testing of ads & landing pages

5. New Strategies & Recommendations (such as Ad Extensions, Custom audience, dynamic campaigns & dynamic re-marketing etc)

6. Brainstorms new and creative growth strategies through digital marketing

7. Measure and report performance of all marketing campaigns, and assess against goals

8. Identifying new business leads and contributing to the expansion of business activities

9. Preparing campaign budgets and work schedules, as well as setting project deadlines

10. Developing link building strategies.

11. Analyzing keywords and SEO techniques used by competitors.

12. Should play a major role in enhancing brand awareness within the digital space as well as driving website traffic and acquiring leads/customers

Skills Required :-

1.At least 2 years of exp in the advertising industry.

2. leading and managing SEO/SEM

3. Experience in optimizing landing pages and user funnels

4. Experience with A/B and multivariate experiments & In-depth knowledge of Google Ads and Facebook Paid Ads

5. Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, SEMRush, etc.)

6. Experience in setting up and optimizing PPC campaigns on all major search engines

7. Knowledge about LinkedIn Marketing

8. Proficiency in campaign management software, such as HubSpot Marketing

9. Extensive experience in client relationship management

If you are an analytical problem solver with strong Web Development knowledge and a passion for teamwork and innovation, we have the perfect job for you!

We are looking for a Technical Lead to join our award-winning, talented team, building global software products for automation of drones for various commercial applications.

A thorough understanding of all of the components of FlytBase platform and infrastructure is required. You will need to take ownership of your projects, which involves detailing requirements after discussion with the Product Owner, building user interfaces, developing and maintaining web apps with a focus on user experience. 

We offer an excellent team environment, flexible working hours, and various opportunities to advance your career. We are looking for a long-term relationship and committed individuals to join our team. This position is based out of our development centre in Pune, India.

Skills/Experience

• 3-6 yr experience as a MEAN Stack developer
• Strong expertise with Angular2+, NodeJS, ExpressJS, HTML5, CSS, JSON, jQuery, Bootstrap, Socket.io, Git, CI/CD integration and writing cross-browser compatible code.
• Knowledge of unit testing (Jasmine/Mocha), integration testing frameworks
• Understanding of fundamental design principles behind a secured, scalable, production ready application development and deployment

Roles/Responsibilities

• Work as part of an agile team developing applications, design sprints and lead the team ensuring deliveries are met.
• Ensure best practices in Web application development
• Bring in passion, dedication, and lead-from-the-front quality to build global products
• Participate in the complete software development lifecycle and write code that is maintainable, clear, and concise.
• Bring in technical and architectural leadership, and mentor team members enabling them to achieve their goals.
• Ability to balance strategic and tactical solutions.
• Manage application deployment practices in AWS, considering security, scalability and reliability
• Manage/evolve automated testing setup for backend and frontend for faster bug reporting and fixing
• Contribute to team and organizational improvements in process and infrastructure
• Effectively use tools and ingenuity to identify and fix defects before they become a problem

Good to Have

• Knowledge of other python-based server-side frameworks such as Flask or Django.

We are always on the lookout for like-minded individuals sharing our passion for autonomous drones.

We are looking for a great JavaScript developer with 4+ years of experience who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality products are very important.

Responsibilities

● Developing new user-facing features using React.js

● Building reusable components and front-end libraries for future use

● Translating designs and wireframes into high-quality code

● Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills

● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

● Thorough understanding of React.js and its core principles

● Experience with popular React.js workflows (such as Flux, Redux, or Redux Saga)

● Familiarity with newer specifications of EcmaScript ● Knowledge of Node.js is considered a big plus

● Knowledge of D3.js is considered a plus

● You are always mindful of quality attributes like maintainability, performance, security, scalability, usability, and testability. As a result, you have successfully contributed to the architecture and UI/UX proposals and decisions.

● Strong experience creating pixel perfect and responsive designs

● Strong CSS skills (SCSS / Styled-components)

● Experience with data structure libraries (e.g., Immutable.js)

● Knowledge of Reactjs functional components and react hooks.

● Familiarity with RESTful APIs

● Knowledge of modern authorization mechanisms, such as JSON Web Token

● Familiarity with modern front-end build pipelines and tools

● Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

● Ability to understand business requirements and translate them into technical requirements

● A knack for benchmarking and optimization

● Familiarity with code versioning tools (such as Git)

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Achieving growth and hitting sales targets by successfully managing the sales team
• Designing and implementing a strategic sales plan that expands the company’s customer base and ensures it’s a strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Generating new leads in the field of WEB DEVELOPMENT, APP DEVELOPMENT, DIGITAL MARKETING SERVICES

Qualifications

• Bachelor's degree or undergraduate
• Excellent communication
• Ready to work on target basis
• 2 to 3 years relevant experience in IT field
• Previous work experience should be from IT Service based company ( WEB DEVELOPMENT, APP DEVELOPMENT, DIGITAL MARKETING SERVICES)
• Capable of closing end to end sales in the field of web development, app development, digital marketing services
• Capable of generating new business opportunities