Practical Cordinator

JOB DESCRIPTION – PROCESS COORDINATOR

JOB OVERVIEW:

We are looking for an active, smart, proactive, and client-focused Process Coordinator who can effectively manage core operations, coordinate with internal teams and clients, identify opportunities for process improvement, and contribute to business growth through smart cross-selling and solution-selling approaches.

The ideal candidate should have strong communication and coordination skills, take ownership of tasks, be proactive during meetings, and have the ability to manage multiple responsibilities efficiently.

Key Responsibilities:

• Manage and coordinate day-to-day core operational processes to ensure smooth and timely execution.
• Act as a key point of contact for clients, maintaining professional communication and ensuring their requirements are properly understood and addressed.
• Coordinate with internal teams to ensure tasks, deliverables, and client requirements are assigned and completed within timelines.
• Proactively participate in client and internal meetings, contribute ideas, ask relevant questions, and ensure important action points are captured.
• Prepare and circulate Minutes of Meeting (MOM) with clear discussion points, decisions, responsibilities, and deadlines.
• Assign tasks to respective team members and follow up regularly to ensure timely completion.
• Prepare and maintain daily, weekly, and monthly reports related to operations, tasks, client requirements, and team performance.
• Monitor ongoing processes and identify gaps, bottlenecks, and areas for improvement.
• Contribute proactively to process optimization and improvement initiatives to increase efficiency and productivity.
• Maintain accurate and updated CRM records, including client interactions, follow-ups, requirements, tasks, and status updates.
• Understand client requirements and proactively suggest relevant services, solutions, or value-added offerings wherever applicable.
• Identify opportunities for smart cross-selling and solution selling without compromising client relationships.
• Maintain regular follow-ups with clients and internal teams to ensure smooth project/process execution.
• Escalate issues, delays, or operational challenges to the concerned stakeholders in a timely manner.
• Ensure proper documentation and tracking of processes, tasks, meetings, and client communications.

Requirements& Qualifications:

.

• :Excellent verbal and written communication skills.
• Strong client handling and relationship management skills.
• Highly proactive, energetic, and solution-oriented approach.
• Strong coordination, task management, and follow-up skills.
• Ability to confidently participate and contribute in meetings.
• Good understanding of CRM processes and customer lifecycle management.
• Strong analytical and problem-solving abilities.
• Ability to identify opportunities for cross-selling and solution selling.
• Proficiency in MS Excel/Google Sheets, MS Office/Google Workspace, and CRM tools..
• Strong ownership, accountability, and attention to detail.

Key Responsibilities

·      Act as the primary coordination point between clients, vendors, and internal teams.

·      Coordinate with clients and vendors to understand requirements and ensure timely execution.

·      Schedule and coordinate client meetings, review meetings, demos, and follow-up discussions.

·      Maintain regular communication with clients and provide updates on ongoing activities.

·      Handle post-app support and coordinate with the relevant technical/support team for issue resolution.

·      Follow up with internal teams and vendors to ensure client concerns are resolved within the required timelines.

·       Manage and execute the client onboarding process, ensuring all required activities are completed smoothly.

·      Collect, verify, maintain, and organize client-related documents and records.

·      Coordinate with clients for completion of required documentation, forms, agreements, and other onboarding formalities.

Required Skills

·      Excellent communication and coordination skills.

·      Strong follow-up and relationship management abilities.

·      Good interpersonal and client-handling skills.

·      Ability to coordinate with multiple stakeholders simultaneously.

·      Good documentation and record-management skills.

·      Strong organizational and time-management skills.

·      Proficiency in MS Office / Google Workspace.

·      Ability to understand client requirements and coordinate with technical/internal teams.

·      Problem-solving attitude with a strong sense of ownership.

·      Ability to work under deadlines and manage multiple priorities.

Preferred Candidate Profile

·      Graduate in any discipline.

·      1–3 years of experience in Client Coordination, Client Success, Customer Support, Account Management, Operations, or similar roles.

·      Candidates with experience in EdTech, School ERP, SaaS, IT services, or software-based products will be preferred.

·      Should be comfortable communicating with clients, vendors, and internal teams through calls, emails, and meetings.

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Collive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who

believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your

everyday life struggles. We can't do much about the manager!

Job Description:

As a Business Coordinator Intern, your role encompasses various crucial tasks aimed at ensuring smooth communication, efficient lead management, and streamlined operations within the organisation. Here's a refined draft of your responsibilities:

1. Client Communication Management:

- Act as the primary point of contact for incoming client inquiries, promptly addressing their queries and clarifying requirements.

- Utilise effective communication skills to articulate the company's offerings and provide relevant information to potential customers.

2. Lead Allocation:

- Screen the incoming leads and allocate the relevant ones to team members.

3. CRM Utilization and Notification Management:

- Maintain and update the Customer Relationship Management (CRM) platform to ensure accurate recording of client interactions and requirements.

- Manage notification systems to promptly address client inquiries and relay relevant information to the team for further action.

4. Collaboration with Finance Team:

- Establish regular communication channels with the finance team to coordinate invoice generation and payment processing for clients.

- Ensure timely follow-up on payment statuses and address any financial inquiries from clients.

5. Proposal Management and Client Engagement:

- Assist in the creation and distribution of proposals to potential clients, ensuring alignment with their needs and expectations.

- Maintain ongoing communication with clients to provide updates, address concerns, and facilitate any necessary adjustments to proposals or services.

By effectively managing client communications, streamlining lead management processes, leveraging CRM systems, collaborating with the finance team, and maintaining proactive client engagement, you play a vital role in driving business growth and fostering positive client

relationships as a Business Coordinator Intern.

The Placement Coordinator / Officer is responsible for planning, coordinating, and executing placement activities for students. This role acts as a bridge between students, training teams, and recruiting companies to ensure successful employment outcomes. Key Responsibilities  Coordinate campus recruitment and placement activities  Build and maintain relationships with companies, HRs, and recruitment partners  Identify job opportunities aligned with students’ skills and course completion  Schedule interviews, placement drives, and company visits  Prepare and share student profiles, resumes, and placement data with employers  Guide students on resume preparation, interview skills, and career readiness  Track student eligibility, attendance, and placement status  Maintain accurate placement records, reports, and documentation  Coordinate with trainers and academic teams for student readiness  Share placement updates and opportunities through emails, WhatsApp, or portals  Collect feedback from recruiters and placed candidates  Ensure placement targets and timelines are met Skills & Competencies  Strong communication and interpersonal skills  Excellent coordination and organizational abilities  Knowledge of recruitment and hiring processes  Ability to work with students, faculty, and corporate teams  Problem-solving and multitasking skills Qualifications  Any Graduate/Any Postgraduate  1–3 years of experience in placements. 

Academic Advisor

Company: UNext Learning Pvt. Ltd.

Location: Bangalore

Experience: 2–6 years

Salary: ₹3–₹4.5 LPA

Job Overview

We are looking for an experienced Academic Advisor to ensure students have a seamless academic experience throughout their programs. The role involves handling student queries, tracking academic progress, coordinating with university departments, and supporting students from admission through program completion.

Key Responsibilities

• Act as the first point of contact for students regarding academic and administrative queries.
• Coordinate between students and university departments to resolve concerns.
• Track and communicate students’ academic progress, requirements, and submission status.
• Handle student queries through calls, emails, and chat.
• Assist students with semester and subject-related queries.
• Make inbound and outbound calls to provide academic updates and support.
• Follow up with students regarding assignments, projects, and other academic requirements.
• Identify and escalate priority issues to the relevant teams and ensure timely resolution.
• Maintain high student satisfaction by providing accurate and timely information.
• Support student re-registration and program completion.
• Follow academic processes and recommend process improvements when required.

Required Skills

• Excellent Communication
• Student Counselling
• Interpersonal Skills
• Problem Solving
• Active Listening
• CRM
• Excel
• Inbound & Outbound Calling

Requirements

• Post-Graduation from a recognized university in Management, Commerce, Journalism, Computer Applications, or Information Technology.
• 2–6 years of experience in academics/student counselling.
• Good knowledge of university academic processes.
• Good computer proficiency, especially in Excel and PowerPoint.
• Ability to adapt to changing situations and handle multiple tasks.
• Willingness to work on weekends on a rotational basis.

• Manage the Founder’s calendar, meetings, appointments, and follow-ups.
• Coordinate with internal teams, clients, and external stakeholders.
• Handle emails, calls, correspondence, and important communications.
• Prepare reports, presentations, meeting notes, and business documents.
• Track assigned tasks and ensure timely follow-up and completion.
• Conduct basic research and provide required information to the Founder.
• Assist with meetings, travel arrangements, and official activities.
• Maintain strict confidentiality of business and management information.
• Support the Founder with day-to-day coordination and other professional requirements as assigned.

Manage the executive’s calendar, appointments, meetings, and schedules.

Coordinate internal and external meetings and maintain meeting calendars.

Prepare presentations, reports, documents, and MIS as required.

Handle emails, correspondence, and follow-ups on behalf of management.

Coordinate with internal departments, clients, vendors, and external stakeholders.

Maintain confidential documents and business information.

Arrange travel, accommodation, and other logistics when required.

Prepare meeting agendas, minutes, and track action items.

Follow up with teams to ensure timely completion of assigned tasks.

Maintain records, files, and important documents.

Support management in day-to-day administrative and operational activities.

Handle multiple priorities and ensure deadlines are met.

JOB DISCRIPTION

Position: ERP Coordinator

Location: Noida

Industry Type: IT-Software / Software Services

Employment Type: Full Time, Permanent

Job Summary:

The ERP Coordinator Representative will provide technical assistance to schools using the company's ERP software, ensuring that their queries and issues were resolved in a timely and effective manner.

ERP Coordinator Responsibilities:

• Provided technical support to schools using the company's ERP software, ensuring that their queries and issues were resolved in a timely and effective manner.

• Conducted software installations, upgrades, and maintenance for clients, minimizing downtime and maximizing system efficiency.

• Coordinated with the development team to identify and resolve software bugs and issues reported by clients, ensuring that they were resolved quickly and accurately.

• Design Customize Reports using the software and guide to teachers and administrator (As per the client).

• Also work on fee management, admission management, transport management, student management and other module that is used in school administration (As per the client).

Skills Required: -

• Excellent problem solving and troubleshooting skills.

• Excellent communication skills.

• Must have problem solving and process improving mindset.

• Have basic knowledge of programming skills.

• Must have excellent knowledge of Microsoft Office (Word, Excel, etc)

Job Description – Executive Assistant

Position: Executive Assistant to Managing Director

Experience: 3–6 Years

Location: Ghansoli, Navi Mumbai

Employment Type: Full-Time

Reporting To: Managing Director

Job Summary

We are looking for a highly organized, proactive, and professional Executive Assistant to support the Managing Director in managing day-to-day schedules, meetings, communication, coordination, and administrative requirements.

The ideal candidate must have 4–5 years of experience as an Executive Assistant, Personal Assistant, or similar role, along with excellent verbal and written communication skills, strong organizational abilities, and a professional personality.

Key Responsibilities

• Manage the Managing Director’s day-to-day calendar, appointments, meetings, and schedules.
• Coordinate and schedule internal and external meetings, calls, and appointments.
• Act as the key point of contact between the MD and internal/external stakeholders.
• Manage and prioritize the MD’s daily agenda and ensure timely follow-ups.
• Handle emails, calls, correspondence, and communication on behalf of the MD when required.
• Coordinate with clients, vendors, business partners, senior management, and other stakeholders.
• Arrange travel, accommodation, transportation, and other travel-related requirements.
• Prepare meeting agendas, presentations, reports, minutes of meetings, and other documents.
• Follow up with various departments on tasks and action items assigned by the MD.
• Ensure timely completion of important tasks and provide regular updates to the MD.
• Maintain and organize confidential documents, records, and correspondence.
• Assist the MD with both professional and personal administrative requirements as needed.
• Maintain complete confidentiality regarding sensitive business and personal information.
• Anticipate the MD’s requirements and proactively manage schedules and priorities.
• Handle multiple tasks and priorities efficiently in a fast-paced environment.
• Perform any other responsibilities assigned by the Managing Director.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Strong English communication and professional email-writing skills.
• Excellent interpersonal and relationship-management skills.
• Strong calendar, appointment, and schedule management skills.
• Excellent coordination and follow-up abilities.
• Strong organizational and time-management skills.
• Ability to multitask and manage competing priorities.
• High level of professionalism, discretion, and confidentiality.
• Strong attention to detail and problem-solving skills.
• Proficiency in MS Office – Word, Excel, PowerPoint, Outlook/Google Workspace.
• Ability to communicate confidently with senior management, clients, and external stakeholders.

Eligibility

• Graduate in any discipline.
• 3–6years of relevant experience as an Executive Assistant / Personal Assistant / Management Assistant.
• Prior experience supporting a Managing Director, CEO, Founder, or Senior Executive will be preferred.
• Candidates must have excellent communication skills and a professional demeanor.
• Candidates should be comfortable handling both professional and personal administrative responsibilities of the MD.

Ideal Candidate

The ideal candidate should be well-spoken, confident, presentable, mature, highly organized, proactive, and dependable. They should possess excellent communication and interpersonal skills and be capable of representing the Managing Director professionally while maintaining complete confidentiality.

**Hiring: Executive Assistant – Founder’s Office**

**Location:** Gurugram | Work from Office

**Experience:** 2–3 Years

**CTC:** Up to ₹5 LPA (No Bar for the Right Candidate)

**Gender:** Female Candidates Only

**Joining:** Immediate / Early Joiners Preferred

### About the Role

We are looking for an **Executive Assistant – Founder’s Office** to support the **Founder, CEO, and Director**.

This is not a conventional Executive Assistant role. It is a high-trust, high-ownership position where you will work closely with senior leadership, manage critical priorities, coordinate across teams, and ensure seamless execution of important business initiatives.

### Key Responsibilities

* Manage and prioritize the Founder’s calendar, meetings, appointments, and schedules.

* Drive end-to-end follow-ups with internal teams and external stakeholders.

* Prepare and maintain MIS reports, trackers, dashboards, and business reports.

* Coordinate cross-functional activities and monitor timelines.

* Draft professional emails, presentations, meeting notes, and business correspondence.

* Handle confidential information with complete discretion and professionalism.

* Support the Founder, CEO, and Director in day-to-day business operations and strategic initiatives.

* Anticipate requirements, proactively resolve bottlenecks, and ensure smooth workflow.

### Candidate Requirements

* Female candidates only.

* 2–3 years of experience as an **Executive Assistant or in a senior management support role**.

* Excellent verbal and written English communication skills.

* Confident and professional while interacting with CXOs, clients, and senior leadership.

* Strong interpersonal, coordination, and stakeholder management skills.

* Advanced proficiency in **Microsoft Excel, Google Sheets, PowerPoint, and MS Office**.

* Tech-savvy with hands-on exposure to AI productivity tools such as **ChatGPT, Microsoft Copilot, Gemini, Notion AI**, or similar platforms.

* Prior experience supporting a Founder, Director, or C-suite executive will be an added advantage.

* Highly organized, detail-oriented, proactive, execution-focused, and comfortable multitasking in a fast-paced environment.

### Mandatory Requirement

**Only female candidates currently residing in Gurugram will be considered. Candidates based in Delhi or any other location are not eligible.**

### Employment Details

**Work Location:** Gurugram – Work from Office

**Payroll:** SPA Capital Services Limited

**Deployment:** Founder’s Office

**CTC:** Up to ₹5 LPA (No Bar for the Right Candidate)