Sales & Operations

Job Summary:

We are looking for a highly experienced Senior Full Stack Developer / Technical Lead with strong expertise in .NET technologies and React. The ideal candidate should be comfortable handling multiple projects simultaneously, possess excellent communication skills, and be capable of leading and mentoring a team while delivering scalable, high-quality solutions.

Key Responsibilities:

·       Design, develop, and maintain scalable web applications using .NET (C#, ASP.NET Core, Web API) and React

·       Lead end-to-end project execution across multiple parallel projects

·       Handle project switching efficiently with minimal ramp-up time

·       Participate in architecture, design, and technical decision-making

·       Manage, mentor, and guide a team of developers

·       Conduct code reviews, ensure best practices, and maintain coding standards

·       Collaborate with Product Owners, QA, UI/UX, and Stakeholders

·       Ensure performance optimization, security, and application stability

·       Take ownership of delivery timelines and technical quality

·       Support production issues and provide root cause analysis

Required Technical Skills:

·       Strong hands-on experience in:

o  C#, ASP.NET, ASP.NET Core, Web API

o  React.js, Redux / Context API

o  HTML, CSS, JavaScript, TypeScript

·       Experience with RESTful APIs, Microservices (preferred)

·       Database expertise: SQL Server (mandatory), NoSQL (added advantage)

·       Experience with Entity Framework / Dapper

·       Familiarity with Azure / AWS (preferred)

·       Knowledge of CI/CD pipelines, Git, DevOps practices

·       Understanding of Agile / Scrum methodologies

Leadership & Soft Skills:

·       Excellent verbal and written communication skills

·       Proven experience in team handling and mentoring

·       Strong problem-solving and decision-making abilities

·       Ability to manage multiple stakeholders and priorities

·       Ownership mindset and accountability-driven approach

Nice to Have:

·       Experience working in product-based or fast-paced service environments

·       Exposure to high-availability and scalable systems

·       Client-facing experience

Job Title Manager - Talent Acquisition

Function Human Resource Dept.

Reports to HR Head

Span of control Team – Talent Acquisition Specialists

Principal Purpose • Collaborate with department managers regularly and proactively

identify future hiring needs. Attract and recruit candidates at the

right cost, time, and quality. Explore and optimize all channels of

sourcing - Internal & External. Build a talent pipeline for future

hiring needs.

• Drive excellence, experience design and data-driven decision

making.

Key Responsibilities Principal

• Identify talent needs and translate them into an agreed recruitment

plan, aimed at the fulfilment of the needs within time, budget and

quality constraints.

• Develop an in-depth knowledge of the job specifications to include

experience, skills and behavioral competencies needed for success

in each role.

• Conduct in-depth vacancy intake discussions leading to agreement

with hiring manager on proposed recruitment plan.

• Partner with stakeholders to understand business requirements,

educate them on market dynamics and constantly evolve the

recruitment process.

• Create a hiring plan with deliverables, timelines and a formal

tracking process.

• Coordinate, Schedule and Interview candidates within the

framework of the position specification. Possess strong ability to

screen, interview and prepare a candidate slate within an

appropriate and consistent timeline.

• Conduct in-depth interviews of potential candidates,

demonstrating ability to anticipate hiring manager preferences.

• Build and maintain a network of potential candidates through

proactive sourcing/research and ongoing relationship management

• Recommend ideas and strategies related to recruitment that will

contribute to the growth of the company, implement new

processes and fine-tuning standard processes for recruiting that fit

within the Organization's mission to deliver high-value results to

our customers.

• Participate in special projects/initiatives, including assessment of

best practices in interviewing techniques, leveraging of internal

sources of talent and identification of top performers for senior-

level openings.

• Build an “Employer Brand” in the Talent Market and Drive

Improvements in the Talent Acquisition Process

• Collaborate with marketing and communications teams for

integrated branding campaigns.

• Monitor and improve onboarding satisfaction scores and early

attrition rates by tracking feedback from new recruits across.

• Coordinate with HR operations, IT, medical admin, and business

functions to ensure Day 1 readiness (system access, ID cards,

induction slotting, etc.).

• Ensure fast TAT, high-quality selection, and seamless onboarding

process management.

• Develop KPI dashboards (time-to-fill, cost-per-hire, quality-of-hire,

interview-to-offer ratio) and present insights into leadership.

• Mentor and develop a high-performing recruitment team; manage

performance and succession planning.

Desired Skills

• Strategic thinker with analytical mindset.

• Change agent able to scale processes across multiple teams or

geographies.

• Project management and process optimization abilities.

• Strong employer branding and candidate experience focus.

Desired Experience & Qualification

• 10+ years of experience in HR with major exposure in Talent

Acquisition, preferably in the IT industry.

• Bachelor’s or Master’s degree in Human Resources (Mandatory)

Role Overview

We are looking for a sharp, relationship-driven Key Account Manager to own and grow our most valuable client partnerships. You will be the single point of accountability for a portfolio of key accounts — driving renewals, upsells, and ensuring clients extract maximum value from Superbot’s AI communication stack. This role sits at the intersection of sales, product, and delivery — you’ll need commercial instincts paired with enough technical fluency to consult on bot strategy and deployment outcomes.

Key Responsibilities

• Own end-to-end relationship management for a portfolio of 15–25 key accounts, serving as the primary point of contact for CXOs, IT heads, and department leads.
• Drive revenue growth through renewals, upsells, cross-sells, and expansion into new use cases (voice bots, WhatsApp bots, chat widgets, outbound campaigns).
• Conduct regular business reviews (QBRs) with clients, presenting ROI metrics, usage analytics, and actionable recommendations to deepen platform adoption.
• Collaborate with the Prompt Engineering and Bot Deployment teams to ensure client bots are optimised for conversion, CSAT, and operational goals.
• Act as the voice of the customer internally — channel feedback to Product, Engineering, and Leadership to shape roadmap priorities.
• Identify at-risk accounts early, build and execute retention playbooks, and maintain a net revenue retention rate above target.
• Support pre-sales efforts for strategic prospects by contributing to solution design, demos, and proposal narratives.
• Maintain accurate pipeline, forecast, and account health data in CRM (HubSpot/Salesforce).
• Stay current on competitive landscape, industry trends in conversational AI, and regulatory shifts relevant to client verticals.

Requirements

• Minimum 1 year of experience in Key Account Management, Client Success, or Sales in a SaaS / AI / CPaaS / EdTech environment.
• Strong commercial acumen — comfortable with P&L conversations, pricing negotiations, and contract structuring.
• Excellent communication skills in English and Hindi; ability to engage confidently with senior stakeholders.
• Familiarity with AI/ML concepts, chatbot/voicebot platforms, or CPaaS ecosystems (Twilio, Gupshup, Tata Tele, etc.) is a strong plus.
• Hands-on experience with CRM tools (HubSpot, Salesforce) and comfort with data-driven account planning.
• Self-starter who thrives in a fast-paced, evolving product environment and can context-switch across verticals.

Accountant

Roles & Responsibilities:

• Preparing accounting entries and reconciling general ledgers

• Providing detailed analysis and explanation of transactions

• Working with the company’s accounts payable functions – maintaining invoice payment, ensuring accuracy and timeliness of payments

• Preparing monthly financial and various detailed reports

• Manage balance sheets and profit/loss statements

• Reinforce financial data confidentiality and conduct database backups when necessary

• Taking care of tax returns and making sure they’re paid in time

• Finding and addressing any discrepancy in accounting

Qualification & Experience:

• Min 5 years work experience as an Accountant

• Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP)

• Hands-on experience with accounting software like Tally prime

• Advanced MS Excel skills including V Lookups and pivot tables

• BSc in Accounting, Finance or relevant degree

Overview:

The Risk Manager will oversee the organization's risk management program, assessing and identifying risks that could impede the reputation, safety, security, or financial success of the organization.

Key Responsibilities:

1. Designing and managing the consumers' credit portfolio and risk within the desired target
2. Driving new experiments with deeper cust understanding and segmentation 
3. Leverage traditional and alternate data to create risk policies and ensure effective implementation 
4. Continuously plans, monitors, and reviews risk management and perform regular checking and/or surveillance to ensure that risk treatment is effective
5. Establish, implement and manage risk policy and control frameworks, ensuring that minimum standards, ownership and operation are documented and communicated across the Group
6. Manage a governance structure to monitor, challenge and test business compliance with risk policies and control frameworks
7. Develop, lead and maintain a center of expertise within 1st line risk management
8. Maintain comprehensive credit policy inventory and facilitate timely periodic review/approval of credit policies
9. Monitor and communicate new regulatory issues/guidance impacting credit policy, analyze the impact, interpret and implement into policy

Education and Experience:

1. Bachelor's degree in Risk Management, Finance, or related field required.
2. At least 7+ of related experience is preferred.
3. Strong knowledge and experience in risk management and policy 
4. Excellent verbal and written communication skills.
5. Excellent mathematical and critical thinking skills.
6. Excellent analytical and problem-solving skills.
7. Excellent organizational skills and attention to detail.
8. Strong supervisory and leadership skills