Center Manager

Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.

Responsibilities:

• Handle inbound and outbound calls from international customers.
• Provide information about products and services, respond to customer queries, and resolve issues effectively.
• Ensure timely and professional follow-up on customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to achieve individual and team goals.
• Adhere to company policies and procedures to maintain operational efficiency.
• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• 1-year bond commitment required
• Minimum 6 months of Experience required in an International BPO/ Call centre.
• Excellent communication skills.
• Customer Centric &Logical thinking and need to be enough spontaneous
• Ensure Timely& Professional Responses to all queries.
• Analytical & Probing skill.
• Strong ability to multitask and take fast decisions independently.
• Night shift only.
• The shift timings will be 7.30 PM to 4.30 AM.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• US shift

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the layout, design and coding of websites specifically in PHP Laravel. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Conducting analysis of website and application requirements.
• Updating and altering application features to enhance performance.
• Finalizing back-end features and testing web applications.
• Responding to integration requests from front-end developers.
• Integrating data storage solutions.
• Troubleshooting application and code issues.
• Developing back-end portals with an optimized database.
• Writing back-end code and building efficient PHP modules
• Proven software development experience in PHP.
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Good problem-solving skills.
• Familiarity with SQL/NoSQL databases.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Previous experience creating scalable applications.
• Understanding of object-oriented PHP programming.

Qualifications

• Good knowledge and experience in web development and software design
• Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases
• Knowledge on web sockets, json is an added advantage.
• Good knowledge of relational databases, version control tools and of developing web services.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Knowledge of PHP web framework Laravel.

Novolytics is a novel Analytics Company which is trying to solve the problems of manufactures and machine asset owners. Predictive maintenance is going to be a huge part of Factory 2.0, which will allow manufacturers to keep machine downtime to minimum, boosting productivity and reducing losses due to down time. 

Novolytics is building a platform which would collect signal data, analyze and predict which machines need maintenance or are showing signs of wear. Currently our platform is being piloted for one of India's largest car manufacturers, to solve for vehicle maintenance and servicing based on car sounds.

Responsibilities:

- Design and architect the various parts of the product or its features

- Be the product and tech owner providing support, mentorship and guidance to other developers

- Maintain and operate the application in production environment

- Contribute to the broader team management activities including Product planning, Improvement Activities,etc.

- Involve in hiring other developers and mentoring team members.

- Participate in the evolution of organization-wide best practices, standards, and policies related to software development and propagate the same to other technical staff.

- Participate in code reviews and architecture and design discussions.

- Ensure delivery of all product deliverables within the timelines.

Qualifications:

- BE/BTech in Computer Science with at least 5 years of experience as a Full Stack Engineer

- Experience in design, maintaining, and testing large online systems.

- Familiar with at least one of high level server side languages out of NodeJS or Python, with a preference of NodeJS(with Express.js)

- Experience of building frontend web-apps using ReactJS.

- Should have knowledge about, and know how/when to use different Design Patterns

- Should have experience with cloud infrastructure providers, preferably, AWS.

- Experience of mobile app development on Flutter is a plus

- Have experience of working with relational as well as non relational databases like MySQL, MongoDB along with other data stores like Redis and Elasticsearch.

- Have knowledge of building and maintaining CI/CD pipelines and workflows.

- Know web application security best practices and knowledge of common application security vulnerabilities

- Understanding of queue management systems/frameworks like RabbitMQ, Celery