Center Manager

at iKeva

Posted by Fredrick Cruze

*Will be reporting directly to senior management *Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software *Proficiency in collaboration and delegation of duties *Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities *Exceptional interpersonal skills *Friendly and professional demeanor

Agrosiaa is a pioneering online shopping platform for all the agricultural products available under the sun. Whereas for a buyer, may be a farmer or an urban gardener, Agrosiaa serves as a dedicated-to-agriculture shopping mall with the widest range of products of different categories. We have anything and everything related to the field of Agriculture. Right from variety of seeds to machinery to books, Agrosiaa is a dedicated marketplace for the buyers and vendors alike. We aim to give our customers a maximum choice and a great platform to the vendors to showcase any number of products they want.

We as a startup name MoversZone.com is one of the fastest growing logistics marketplace platform in UAE where customers submit their relocation requirements and connect to Movers & Packers in their area. Moverszone.com is one of the first web platforms in the middle east focused completely on Movers & Packers.It helps users save by getting multiple quotes from the vendor and give them a choice to select the best in terms of price and service. The complete digital experience helps users find, select and review the best relocation companies in one place and from the comfort of their home or office. MoversZone.com is operated by TechMozer International FZE, a company located in Dubai Silicon Oasis. Summary of Responsibility:- We're looking for Offshore Vendor Relationship Managers for one of UAE's fastest growing logistics marketplace and digital platform company. The primary role of Vendor Manager will be to build and maintain the relationship with top-tier relocation companies in logistics spaces and helping them maximize the offerings by these companies from the platform. They would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals, post sales servicing of clients like sending reports, a positioning of products etc. and deepening of existing relationships. The role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistics companies.Simultaneously, a portfolio of existing partner companies will also be given for day-to-day management and deepening of relationship by cross-selling other value added products. Being a part of Vendor Management it allows you to build and maintain a relationship with top-tier relocation companies in logistic spaces. You will be constantly working with and communicating with the vendors and try to onboarding with the new members. Here you have to gain the commitment of your vendors to assist and support the operation of the organization. Prioritizes the Long term relationship by contributing appropriate knowledge or resource with the vendor. Responsible for enhancing business activities and must be good in negotiating point. Roles & Responsibilities Vendor Manager would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals. The role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistic company

GreedyGame is a looking for an Operations Manager. He will be responsible for developing overall product roadmap as well as designing and implementing system solutions that will improve overall efficiency. Key deliverables for the Operations Manager would be Improve the amount of free time to play more PlayStation Improve the ad experience and process for Advertisers Help develop a “dummy’s guide to GreedyGame SDK integration" Responsibilities Collaborate to build useful products focused on improving people’s operation efficiency Define product strategy, prioritize development roadmap and prioritization Oversee the development of in-house products as well as implementation of third party packaged solutions as necessary Manage Solutions and products from planning, development and design through the end of the product life cycle. Create, measure and report on success metrics Build relationships with internal customers and external vendors to garner product requirements and feedback. Coordinate with global teams to identify strategic partnerships to enrich our Product suite and offerings. Evangelize our products and solutions across the Organization and drive adoption of solutions thereby improving employee efficiency and effectiveness Requirements 3+ years of experience for core business processes; advertising experience nice to have. Strong understanding of core business processes – lead to cash, procure to pay, hire to retire and record to report; should have a keen sense of how business processes can be automated to improve productivity/ quality In depth understanding of how automation can help improve employee productivity Solid organization and project management skills with ability to multi-task and manage multiple projects in cross-functional global environment Experience and/or strong desire to work in a fast moving entrepreneurial environment and are comfortable with ambiguity Prior Product Management experience in an Agile development environment Excellent written, verbal communications and active listening skills What’s in it for you? - Opportunity to be a part of the big disruption we are creating in the ad-tech space. - Work with the biggest brands and game publishers. - Office in one of the most happening places in India. - Amazing colleagues, weekly lunches and beer on fridays!

As an Ad Ops manager, you have a critical role as part of the Global Performance delivery team. You are the first point of post-sales contact for GreedyGame’s biggest advertising clients. The ideal candidate will be super analytical, proactive and a clear communicator and will work with complex ad campaigns, managing and optimizing these campaigns using clear analysis to deliver results. Ad operations team would manage client relationships, but also bring to the table comfort with analysis and numbers. Key Responsibilities: - Work with sales teams to understand client expectations - Day to day management of mobile display campaigns - Work with publishing team to secure inventories required for meeting the client objective - Meet and exceeding campaign goals through campaign strategy and optimization - Work with data to arrive at insights and strategies about campaigns - Day to Day management of profit margins across all campaigns - Assist in the development of custom creative with internal departments and clients - Management of client expectations, communication and reporting metrics - Help the product management team in designing better products by communicating market realities and expectations Key Skills & Experience: - 0-1 years with online media, or other advertising experience - Candidates from tier 1 institutes - IIT, BITS, NIT only - Strong analytical skills - Exceptional relationship management and communications - Teamwork and interpersonal skills - Attention to detail - Previous experience in a fast paced start-up environment will be preferred What’s in it for you? - Opportunity to be a part of the big disruption we are creating in the ad-tech space. - Work with big brands like PepsiCo, Amazon, Marico, etc. - Office in one of the most happening places in India. - Amazing colleagues, weekly lunches and beer on fridays!

Job Description Sales Research Analyst will be primarily responsible for aggregating the data, manually and leveraging the automation tools. · Work with the Business Analyst to understand the data needs. · Understand the client target profile and sales approach. · Understand, define and expand the client ecosystem. · Define the lead qualification rules and refine those based on the client feedback. · Understand and leverage the sources of information. · Understand the tools to research the data and also capture the data. · Keep adding to the sources of information. · Work with the automation team to automate the search to the extent possible. · Update the platform with the researched information. · Understand and implement the data aggregation rules. · Ensure the quality of the researched data and communicate the confidence level. Desired Skills and Experience · Excellent web research acumen and interest. · Ability to work on software platforms. · Pre-sales and Business development experience · Good communication skills · Good understanding of the business. · Structured and Process oriented. · Ability to look for innovative ways to search and keep adding to the sources. · Ability to communicate the need of automation.

Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus

The job portal is to be launched soon to cater for South East Asia based companies/employer's recruitment needs and Job seekers in South East Asia. Duties : - Lead Portal Management activities - Lead Marketing Team - Lead Client Account Management Team - Lead Advertisement activities Job description Portal Management : - This will includes updating of portal with day to day updates. - Working with IT team for upgrade and problem trouble shooting. Marketing Team : - Marketing team will be working from both India and Overseas. - Marketing personnel who are supposed to visit clients and meeting clients & job seekers at our abroad office, will only be working in south east asian country. - All other activities will be taken care by a strong marketing team in India. This team will be working from our office in India Client Account Management Team: (Same as Marketing team) - Client Account Management / team will be working from both India and south east asian country - Client Account Management personnel who are supposed to visit clients and meeting clients and job seekers at our Singapore office will only be working in south east asian country. All other activities will be taking care by a strong marketing team in India. Advertisement activities: - Required to plan and carry out advertisement activities in south east asian country. - The prospective operational head can form a team in India for this purpose and carry out activities in south east asian country with our advertisement team in working south east asian country. Quantification and Skill Set required for the Manager a) Master Degree, Mphil, Phd b) Previous work experience in a job portal at management level. c) Very good soft skills.