Forward creative specs to creative agencies and ensure creatives is built correctly
Responsible for executing tag generation and implementation (creative and conversion tags) as well as report generation as per the campaign schedule
Troubleshooting creative and operations related issues for all campaign under your management
Provide the highest standard of accuracy and quality of work generating the best possible experience for internal and external customers.
Subodh Popalwar
Software Engineer, Memorres
About Media marketing service company
Similar jobs
Associate Manager - Mortgage Operations
We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.
Key Responsibilities
· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.
· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.
· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.
· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.
· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.
· Identifying opportunities with existing customers for upselling and cross selling other services.
· Creating/Managing process documentation for all customers.
· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.
Skills and Qualifications
· Prior experience in Operations Management.
· 12+ years in Mortgage Operations.
· Experience of managing a team of 40-60 Full-time Employees.
· Leadership and CRM skills.
· Excellent Communication skills.
· Transition Experience.
· Hands-on experience in handling clients directly.
· Proven track record in People Management.
Benefits
· Performance-based Incentives.
· Flexible work Environment.
Location
The role will be situated at our J P Nagar office.
ROLE MISSION (WHY THE POSITION EXISTS)
Responsible for managing the MD’s calendar, prepares any notes for the meetings, fixes appointments with visitors, internal staff, etc.
Prioritizes and follows up on concerns addressed to the MD, including those marked sensitive or confidential nature. Follows course of action as recommended by MD.
Drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the MDs ability to perform his/her duties
Making transport and travel arrangements and preparing expense reports for the MD
Coordinates internally with internal departments and acts as a point of contact between internal and external employees, vendors, external clients and guests
Arranging minutes of meetings, conferences, Board meetings
Filing all important documents, correspondence for the MD’s office
Responsible for regular monthly reports as required by the Management
Coordinates with external organizations, as required
AREAS OF RESPONSIBILITY
Administrative Responsibilities:
- Responsible for calendar management, scheduling appointments and meetings
- Making transport and travel arrangements for the MD
- Be the point of contact to answers queries and providing
information related to the MD’s office
- Develop presentations as required by the MD
- Handles all correspondence for the MD’s office and prepare
responses and filing all important documents
- Manage information flow in a timely and accurate manner
- Delegating tasks assigned by MD to staff and follow up of status of all tasks assigned
- Collating MIS from all departments on a timely basis
- Handle confidential information in a sensitive manner
JOB SPECIFICATIONS
Education:
Bachelor of Commerce / Arts
MBA (Optional)
Job Related Experience:
6-8 years of work experience in administration with minimum 3 experience as a Executive Assistant to a Management role
Excellent computer proficiency required
Business Understanding:
Hospital Management
Others:
Excellent English Communication (Written and Verbal)
Excellent Presentation Skills
Job Description
We are seeking an enthusiastic and competent Management Trainee to join our operations team on an immediate basis.
As a Management Trainee, you will be responsible for supporting the day-to-day operational activities in the organization. You will also be responsible for supporting the Chief Operating Officer on daily activities by coordinating with different teams, Managers & leads by performing operational duties.
Roles & Responsibilities
- Coordinating with the COO on operational activities.
- Participating in meetings & keep track of records by preparing agendas & minutes of meeting on daily basis.
- Understanding the company’s policies and protocols.
- Performing Business operational duties.
- Working with different Team Managers & Leads in understanding the process flow.
- Implementing new policies along with the Team Manager to enhance the process.
- Providing support to various departments of the organization.
- Maintaining a positive working environment for the employees at a high level.
- Complying with the company’s rules and regulations.
- Possess a sense of urgency to manage and prioritize multiple requirements
- Be self-managed, responsive, and dedicated to supporting clients and candidates.
- Nurture a positive working environment
- Report to management on different team statuses.
What we are looking for
- At least 0 to 2 years of related experience in Operations, with product-based or startup, will be a plus. MBA freshers are welcome to apply
- Degree: Any MBA with Supply Chain Management knowledge is a plus.
- Should be people-oriented and results-driven.
- Excellent verbal and written communication skills, with active listening and presentation skills
- Good interpersonal and organizational skills.
- Proficiency in MS Office Tools.
- Strong leadership and analytical skills & should be excellent for time management
- Must be a problem solver & can handle multiple tasks
- Ability to work under minimal supervision.
- Should hold Strong work ethics.
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
LeadershipRequirements -
- Managing goals, KRAs for the Collections & Operations team of 10-15 people
- Leading collection & operations strategy over dialler for better customer engagement & collection efficiency
- Driving visibility and actionability through Data & MIS reports for the Ops & collections team to lead higher operational efficiencies
- Monitoring call quality & drive customer call NPS through the team
- Engaging with external lawyers/ external vendors to promote specific legal/ non-legal campaigns
- Ideating, Creating & Implementing new campaigns and collaborating with Tech/ data science team to drive conversion and collections
What you need to have:
- MBA preferred with experience in start ups in similar domain
- 2+ experience in Collections Operation and Strategy is a must
- Should have managed a team of similar size in the past
- Structured communication & thought process
|
MINIMUM EDUCATION - BACHELORS OF PHYSIOTHERPHY v Monitor and achieve the budgeted Profit and Loss (P&L). v Develop forecasts, financial objectives and business plans.
OPERATIONS MANAGEMENT
v Directing all operational aspects including Service distribution, customer service, human resources, administration in accordance with the region objectives. v Ensure all the leads for the day are addressed, converted, analyse the reasons for non conversion and work on recovery of non converted leads. v Ensuring all the services scheduled for the day are assigned to staffs with proper resources including logistics. v Complete end of the day sign off for all the services scheduled for the day. v Oversee inventory Management for smooth patient care operations.
PEOPLE MANAGEMENT
v Maintain the optimum manpower through the interaction with the functional leads and HR. v Provide leadership and guidance to Supervisors and Physiotherapists in the team. v Monitor and ensure implementation of functional and behavioural training. Recommend training based on the customer feedback, business requirement and Staff performance assessment. v Carry out employee engagement activities which includes communication, motivation, team meetings and other welfare activities planned from time to time and build the internal employer brand. v Guide the employees and be responsible to take corrective actions when required including discipline.
QUALITY MANAGEMENT
v Regularly audit electronic medical records for all the patients who are assessed and treated. v Ensure all the quality Audits are adhered to and audit score maintained. v Conduct supervisory visits in patients home to check quality of services rendered. v Ensure good customer satisfaction and resolution of all patient or client complaints with the help of concerned team members. v Adhere to high ethical standards, and comply with all regulations/applicable laws, implement best practices. v System compliance with Quality as per the company norms, SOPs. |
- 10+ years of Collections experience in financial services (consumer credit or marketplace lending platforms/Banking/NBFC) and 5+ years of inhouse collection team management/leadership experience
- Demonstrated success leading a team in a fast-paced setting, managing SLAs across multiple channels, and achieving goals
- Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences
- Excellent work ethic with result-driven attitude
- Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy
Personality Traits :
- Dynamic and Pro-active, Fast-Paced
- Desire to make an Impact on Positive Customer Experience
- Ability to work independently without supervision
- Strong work ethic
2. Cold calling to potential leads
3. Handling a trial from end to end – scheduling, emailing, following up, technical checks
4. Rescheduling of missed trials
5. Any other ad hoc operations work as per requirement
We are looking for candidate with
1. Availability between 10am-8pm
2. Sincerity and perseverance
3. Attention to detail
4. Communication - Strong English speaking skills
5. Self-motivated with a results-driven approach
Follow CutshortSubodh Popalwar
Software Engineer, Memorres