Operations Executive

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Familiarity with SQL/NoSQL databases.
• Ability to project manage.
• Good problem-solving skills.

JD for HR Recruiter

• Partnering with  client to determine staffing needs
• Screening resumes
• Performing in-person and phone interviews with candidates
• Administering appropriate company assessments
• Performing reference and background checks
• Forwarding screened profiles to client  hiring managers
• Coordinating interviews with the clients
• Following up on the interview process status
• Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
• Communicating employer information and benefits during screening process
• Serving as a liaison with area employment agencies, colleges, and industry associations
• Completing timely reports on employment activity
• Payment follow up with client after joining candidate

• Design and development of IT infrastructure of Jobaaj Group which includes multiple sites,

ensuring the best user experience.

• Help to design new functionality and features in our existing products like job portal or learning management system.
• Willing to complete the development of new products.
• Having experience of PHP frameworks(Laravel and codeigniter) will preferred
• Having Experience of JS framwork (React, Node, Angular, Vue) strongly preferred
• Deep experience with AJAX and Javascript required
• Strong familiarity with OOPS
• Experience integrating third party APIs, familiarity with both REST and SOAP APIs is required!
• Ability to work independently and manage time effectively
• Outcome driven and able to deliver both speed and quality output.
• Take ownership and see it through from idea to execution.
• Problem solvers
• Hustlers: Relentlessly pushing boundaries to deliver.

**Work remotely / Work From Home with BigStep Technologies throughout your tenure**

Desired candidates must have 7+ years of total experience in backend development with good expertise in MEAN Stack (MongoDB, ExpressJS, AngularJS, Node.js) and JavaScript, along with strong development and coding skills, good analytical and problem-solving skills.

Roles and Responsibilities :

What You'll Do

• Create the system architecture for any product from scratch as well as drive it for more than one development teams
• Design and deliver solutions that enable fast and efficient deployment of quality code to production
• Document the architectural blueprint and end to end design through flowcharts and diagrams.
• Set coding standards for development teams and ensure all released code is following standards
• Oversee the code review process, performing reviews when necessary
• Establish strong communication channels and relationships with the development teams, supporting them throughout the release cycle
• Continuously evaluate the existing software to identify areas of improvement and ensure architectural integrity as additional features are added.
• Lead DevOps and implement tooling and process improvements when you identify gaps
• Work with various stakeholders and identify the scope of the work, provide high level estimations, create a timeline and come up with the approach and design for the same.
• Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform.
• Coach and mentor the development teams to improve the overall expertise and skills of the team.
• Take care of the development of critical components and POCs for new technologies to be used.
• Deliver high quality deliverables individually/as a team adhering to industry best practices.
• Troubleshoot any errors or issues that arise in the application/infrastructure components quickly and efficiently.

What You Bring

• 7+ years in software development or product engineering
• Proficient in MEAN Stack
• Good experience in backend development with Node.js
• Expertise in developing RESTful APIs
• Have created multi-transactional and highly redundant systems from ideation to production
• Customer-centric mindset
• Expertise in Agile SCRUM best practices
• Expertise in implementing front-end of applications using HTML5, Angular.js
• Proficient in MVC, OOPS concepts, Web Development Concepts, HTML, JSON, REST API development
• Strong coding skills, good analytical and problem-solving skills
• Ability to break down complex technical concepts into something digestible by non-technical stakeholders

Backend Engineer (Senior Role 7 Years) - 3 Positions

We are looking for an ambitious and self-driven Sr. backend Engineer to join JiT Finco. As a member of the core technology team, you will be working with the existing product development team and owning a few modules that are critical to our customer journeys.

We are looking for an engineer to join our front-end engineering team who has experience in Python (Django Framework)

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience 6-8 Yrs working as a Python Developer
• Experience with owning and developing product modules in Django
• In-depth knowledge of Django Framework
• Built RESTful APIs and familiarity with Postman
• Sound familiarity with GitHub
• Exposure to aspects related to product architecture
• Has experience in architecting and building for scale
• Knowledge of AWS, CI/CD pipeline et al
• Knowledge of performance testing frameworks
• Familiarity with Celery would be an added advantage
• Experience with Agile development
• You write clean, concise, self-documenting code that both you and your team can still understand a year after. You test everything.
• You already master a few scripting languages, or easily find your way around a new one. You enjoy picking up new things and incorporating those in your skillset.

• Introductory call with (60 mins)
• Coding Assignments (150 mins)
• Follow up call with (Related to assignment - 60 mins)
• Closing call and offer (30 mins)

The entire process should take max 3 days subject to your availability.

AWS, Python (DJango), PostGres SQL, Celery, React, React JS

Responsibilities

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.

Skills and Qualifications

• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Strong understanding of PHP back-end development