Operations Executive

About the role

We need someone who understands Upwork not just as a platform, but as a predictable revenue channel. Someone who knows how to position a service company, win high-quality projects, and keep the pipeline warm.

What you’ll handle

• Build, refine, and optimize our Upwork profiles

• Create proposals that feel human, relevant, and high-conversion

• Spot high-value job posts and respond to them quickly

• Manage conversations, follow-ups, and client communication on the platform

• Keep track of leads, responses, and project status

• Suggest improvements based on trends, analytics, and competitor insights

• Maintain a consistent monthly target for proposals and conversions

• Coordinate with our internal team to get project details, case studies, and deliverables aligned

What we’re looking for

• Someone who’s been doing this for a while and understands how Upwork algorithms, visibility and job success metrics actually work

• Strong writing instinct and the ability to tailor proposals without sounding generic

• Experience generating leads for design, development, or creative services (bonus points)

• Clear communicator who can handle clients professionally

• Good with research, pattern spotting, and time-sensitive tasks

• Comfortable working independently and meeting weekly targets

Nice to have

• Knowledge of Upwork sales funnels

• Experience with CRM tools or basic reporting

• Ability to suggest profile layout, portfolio flow, and keyword strategy

Why this role matters

Upwork is a competitive space. What this really means is you’ll be the person turning our presence there into consistent opportunities and long-term clients.

Location

Bestech Business Tower, Mohali (this is an onsite role.)

Five-day workweek

Our office operates from 9 am to 2 am across three shifts, so you should be comfortable working within these hours.

Salary

Up to 6 LPA for each role, negotiable based on experience, plus additional incentives for hitting targets.

Job Purpose

• Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization / recoveries and influence reduction in bucket inventory by enhancing performance.

• Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.

• To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.

Liaison with other functions and departments viz. sales , credit, operations , RIC, Legal Receivables Management

Job Responsibilities(JR) :

• Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.

• Review field follow-up for the portfolio managed towards achievement of target set.

• Monitor the agency / field executive’s performances periodically.

• Achieve the money collection under principal, fees & charges as per targets.

• Regular visit to yard and reporting thediscrepancies / compliant items as a visitreport. (Applicable for Auto, Two Wheeler,

Agri & CTG Loans)

• Ensuring timely allocation and field follow- up.

• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.

• Ensure trails updates are recorded in web- collections for follow-up on skip marking,deceased specifically apart from follow-up on normal portfolio.

• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency process Management

• All Banks process to be adhered to in totality in Unit performance

• Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

• Receipt Management – including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

• Settlement process involving issue of settlementletters to be in line with approvals received.

• Manage escalations and ensure resolution of all cases.

• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC

book updation are managed as per the laid down guideline.

• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.

• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time

• Ensure 100% usage of collection system and receipt mobility (HHT).

• Ensure nil delay in cash TAT and mis-posting of payments Vendor Management

• Management of field/ referral vendors

• Ensure compliance from the vendors on laid down processes.

• Monitor performance of field agencies and address performance deficiencies.

• Ensure 100% compliance of critical items like DRA certification/ police verification etc.

• Code of conduct to be followed by the vendor across aspects of field and tele calling.

• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.

Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.

Relationships and Roles

To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions

INTERNAL

• Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds. Sharing data regarding negative profiles and areas basis portfolio trends

• Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation. For retrieval of relevant documents for skip tracing and fraud cases

• Process team (Process Managers and Central team): For process and compliance related items EXTERNAL

• Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement

Code Of Conduct & HR Trainings

To follow code of conduct guidelines of bank. Code of conduct training to be done at agency level as per process guidelines.

To nominate and get mandatory trainings done for self as per HR training schedules.

Legal

• Initiating legal in high POS delinquent cases.

• Coordination with legal team for effective use and execution of legal tools.

Educational Qualifications

Graduate / Post Graduate / MBA

Key Skills

• Should possess good communication skills

• Good leadership quality and molding and supporting the team for desired results as per management expectations(for \agencies/off-rolls staff)

• Should be able to handle deadlines and compliance items

• Should be good on follow up and accomplishment of targeted achievements

Experience Required

Sufficient hands on work experience of min. 2 years and above in financial industry

• Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.

• Should be mature enough to handle customer and agency xecutives/vendors pressurized situations and ensure targets /deadlines

• Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.

Major Stakeholders

Customers

• Branch Banking Team

• Operations / Sales / Process / RIC / Legal

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

Job Description:

We are seeking a talented UI/UX Designer to join our team. The successful candidate will be responsible for designing and delivering outstanding user experiences, and ensuring that our digital products are user-friendly, intuitive, and visually appealing. This position requires a high level of creativity, attention to detail, and a deep understanding of the latest design trends and best practices. The ideal candidate will have at least 3 years of experience in a similar role, and a strong portfolio demonstrating their design skills and experience.

Roles and Responsibilities:

• Collaborate with product managers, developers, and other stakeholders to understand business requirements, user needs, and design goals.

• Conduct user research, create user personas, and develop user journeys to inform the design process.

• Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and solutions.

• Design user interfaces that are intuitive, visually appealing, and meet accessibility standards.

• Create design guidelines and standards that can be applied consistently across multiple products.

• Work closely with development teams to ensure that designs are implemented accurately and to a high standard.

• Continuously iterate on designs based on user feedback, data analysis, and industry trends.

• Stay up-to-date with the latest design trends and technologies.

Requirements:

• Bachelor's degree in Graphic Design, User Experience, or a related field.

• At least 3 years of experience in a similar role, designing for web and mobile applications.

• Good portfolio demonstrating your design skills, process, and experience.

• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, Axure, Balasmiq, or similar.

• Excellent communication skills and ability to work collaboratively in a team environment.

• Strong problem-solving skills, and ability to prioritize and manage multiple projects simultaneously.

• Understanding of design principles and best practices, including responsive design and accessibility standards.

• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript is a plus.

We offer competitive salaries, a collaborative work environment, and opportunities for growth and development. If you are passionate about creating exceptional user experiences and meet the requirements above, we encourage you to apply!

Who are we and what do we do?

The Dice platform, one of the most advanced SaaS fintech organizations, helps businesses convert their spending from many fragmented applications, prepaid cards, offline reimbursement/invoice management, procurement, and payment systems to a single spend platform. There will be no more cash, cards, refunds, or offline invoicing since our entire goal is to provide businesses more knowledge and control over how they spend their money, resulting in significant cost savings and profitability. We are a hyper growth startup collaborating with premium Indian enterprises, startups, and industry leaders across disciplines.

Perks in store for you when you join the team:

• You'll be surrounded by passionate team members.
• Your work will have a visible impact.
• You will be working on interesting technical challenges in a fast-paced environment.

Requirements and skills:

• Hands-on Software Development experience.
• 2-4 years of relevant experience in Java development.
• Hands-on experience in designing and developing applications using Java EE platforms.
• Object-Oriented Analysis and design using common design patterns.
• Profound insight of Java and Java EE (Multithreading, Reactive Programming, etc)
• Excellent knowledge of Relational Databases, SQL, and ORM technologies (MySQL, EBean)
• Excellent knowledge in RESTful API development, event-based processing.
• Experience with test-driven development.
• Knowledge of GIT, Linux, Docker, Redis

Responsibilities:

• Designing, implementing, and maintaining Java applications that are often high-volume and low-latency, required for mission-critical systems
• Delivering high availability and performance
• Contributing in all phases of the development lifecycle
• Writing well-designed, efficient, and testable code
• Conducting software analysis, programming, testing, and debugging
• Managing Java and Java EE application development
• Ensuring designs comply with specifications
• Preparing and producing releases of software components
• Transforming requirements into stipulations
• Support continuous improvement
• Investigating alternatives and technologies

Location:

Pune

Monitor, analyze and fix issues for consumer and business VoIP services and endpoints.

Roles and Responsibilities:

• As a senior engineer, take complete ownership of supporting customer VoIP deployments by debugging issues and providing fixes.
• Document existing call flows
• Build customer confidence to grow/lead local team
• Support customer during PST timezone during critical releases

Required Skills:

• 5+ yrs of supporting VoIP services/applications on Linux platform
• Strong scripting skills with bash/python/perl
• Expertise in SIP call flow analysis and debugging using Wireshark
• Experience in debugging Kamailio and Freeswitch/asterisk based applications is a must
• Good problem solving/analytical skills
• Excellent written and verbal communication

Preferred Skills:

• Experience working with open source projects
• Exposure to Level 3-Carrier Integration
• Knowledge of networking protocols

ABOUT THE COMPANY

Korcomptenz, being a Microsoft Gold Certified Partner, is vested in Microsoft Mission of empowering every client to achieve more. Our “Purpose” is to help our clients to embark and accelerate their Digital Transformation journey. Our Core Principals are anchored on growth mindset, customer-centricity, and a deep commitment to our team.

At Korcomptenz, Marketing is an Art and Science. With a rich pedigree, our branding is evolving as we continuously work on “our key focus” through research, focus groups, and interviews inside and outside the company. Our marketing team is busy in creating meaningful interactions in every conversation we have with our audience, customers and as a company. We have an obligation to creating the right customer experiences and carry our leadership’s mission of what we stand for. This means that we constantly huddle to think on “Why” and “How” of what we do at work everyday. We are continuously having creative and tactical conversations on how to “value add” and continue to upgrade our skills for modern marketing. The destination is important but so is the journey….Join us to experience the journey and let’s get to the destination together !  

Why you should join our KOR team?

• Korcomptenz offers a culture that is Holistic, Transformational, Entrepreneurial  and Family-like
• We put "People First” – whether it is our clients or our team, we strive to work on and for "What Matters”
• Compelling opportunities to be creative and leverage your critical thinking skills in addition to technology expertise
• State-of-the-art infrastructure, transparency, constant training for all team members
• Flexible locations and work-from-home options based on roles
• Opportunities to work abroad and onsite

Paid Social Specialist ( Excellent in LinkedIn and Google AdWords)

Roles and Responsibilities

• Responsible for Performance Marketing and Lead Generation through PPC Program
• Provide insights into the best strategies and tactics to power up SEO strategy on traffic and keyword ranking
• Plan, execute, manage and optimize branding, new acquisition, and account based campaigns on LinkedIn and Google AdWords.
• Maximize ROI on Ad Spends. Plan and execute landing pages, lead gen forms, ad copy, monitor campaign performance
• Expert on Display, Search, Video, Apps Ad Campaigns and Performance Reporting
• Experience in B2B and Account based marketing for US market  is a must have
• Experience and working knowledge with CRM like HubSpot and MSCRM.
• Important to have knowledge of SEO and Marketing Concepts, Technology especially ERP/CRM selling is a BONUS.
• Excellent communication and editorial writing skills and should be able to work independently

Qualifications

• Minimum 6-12 months experience running LinkedIn and Google Ads Campaigns