
Role: HR Generalist
Location: Mumbai
Full-time
About the company we are hiring for:
Our client believes in “the power of collaboration”, hence we are on a mission to consolidate the fragmented manufacturing base in Indian specialty chemicals segment. We are a full stack supplier of specialty chemicals and intermediates. Reliability, quality and affordability are the three pillars of our core values.
Today, they are having a combined manufacturing capacity of ~ 5000 MTPA where over 50 chemicals are getting produced for various end industries i.e., personal care, pharma APIs, polymers, fragrances, agriculture etc.
With presence across diverse specialty chemical value chains and multiple production facilities, Mstack is a one of a kind and highly reliable one stop shop supplier to customers across globe.
It has been funded by global Tier-1 venture capital fund (Lightspeed Venture Partners - $10B+ AUM fund and early investors in Oyo, Byjus, Udaan) and have several renowned thought leaders and opinion shapers from the chemicals industry as advisors.
Job description:
Recruitment:
Job description:
Recruitment:
• Designing and updating job descriptions
• Sourcing potential candidates from various online channels
• Advertise job openings on company's LinkedIn profile, Social Media, Job portals and internally -
Screen incoming resumes and application forms and interview candidates
• Coordinate with the hiring Managers for the qualified/ shortlisted candidates
• Send job offers and answer queries about compensation and benefits
• Collaborate with Managers to identify future hiring needs
• Act as a consultant to new hires and help them onboard
Operations:
• Monitor internal HR systems, processes and databases
• Act as a consultant to the employees and Managers regarding policies and procedures - Address
employee queries
• Work closely with the finance team on payroll
• Manage employee onboarding, training and induction in tandem with the Managers
• Maintain all personnel files
• Oversee performance evaluation procedures
• Manage employee leaves as per the company policies and procedures - Initiate employee
engagement activities along with the Admin team
• Keep up to date with the latest HR trends and practices
Requirements:
• 3+ years of proven experience in the required field
• Understanding of general human resources policies, procedures, labor laws and compliances -
Good written and spoken communication skills
• Aptitude for problem-solving
Confidential
• Good knowledge of MS office
• Attention to detail

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- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
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Ideal Candidate
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- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
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Nice to Have
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Why Join Us
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- Direct exposure to enterprise customers and real-world SaaS adoption challenges
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- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning
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Collaborating with several cross-functional teams, product managers, and
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Bring tech innovations that will help in the growth of the platform
Proactively research and investigate external products and technologies
identifying emerging trends and revising software development best practices
to take advantage of these
Hiring strong and diverse talent to strengthen the team
Lead a team technically and mentor, improving process and delivery results
Provide regular status updates to the core project team and leadership
Manage any project and product-related issues or escalations
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Strong problem-solving skills to resolve project-related issues (ex. timeline
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Passion for delivering outstanding customer experience; customer-focused,
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