About the Role:
We are hiring a high spirited Operations Executive, to spearhead operations in India and begin rapid expansion across Indian Cities. The individual should be proficient at and enjoy solving complex problems and execute at grass roots along with the team. The objective is to implement fleet protocols, optimise vehicle utilisation and grow the fleet size as HelpNow continues to accelerate across the country.
Job Responsibilities:
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Streamlining and managing our ambulance fleet.
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Expanding operations and launch of the service in new cities.
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Procuring more ambulance vehicles, drivers, medical staff and service vendors in each city.
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Optimising arrival times and fleet occupancy percentage.
- Ensure gold standards for our vehicles and groom the fleet staff for a great patient experience.
The candidate should have minimum 3 years of experience in:
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Managing large vehicle fleets and drivers.
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Working in a technology-based organisation.
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Prior experience of managing multi-city fleets and teams.
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Work at a hyper growth startup (Series-A or further)
About HelpNow
Similar jobs
Position – Shift Manager
Duties & Responsibilities
- Managing retail operations, including cash, store operations, inventory, and shelf-life management.
- Driving store-level, corporate, and bulk-order sales.
- Managing store assets and equipment.
- Checking FIFO (First In First Out) & monthly inventory for Item stock and raw material.
- Supporting Store Manager to minimize the product expiration.
- Check sales cash, float and petty cash with denomination & update Store Manager.
- Team grooming to be maintained as per company standard.
- Executing and maintaining in-store visual merchandising.
- Resolving customer concerns in a diplomatic manner.
Qualifications & Skill Requirements
- Graduate Degree in any specialization. A MBA or Diploma in retail management is preferred.
- Minimum 2-3 years’ experience in luxury retail, food retail, or hospitality.
- Excellent customer handling skills and communication.
- Must be well organized and diligently structured in their approach to any engagement.
- An uncompromising focus on execution with a no-nonsense attitude towards goals and delivery.
Reporting Manager: Store Manager
● Plan & lead end to end Operations while ensuring quality, productivity & amp;
budget objectives.
● Work with vendor partners in delivering operational process execution at scale,
jointly plan and problem solving to provide evolving scale and continuous
improvement
● Good communication skills. Ability to communicate and explain to individuals &
the team, what needs to be done to achieve its objectives. Listening skills: Gains
input and commitment from all involved in delivering their specific part.
● Ability to set and achieve timelines for tasks: Set realistic and stretching
performance expectations for self and others. Regularly reviews progress and acts
to ensure optimal results for the business.
● Analytical Skills: Effectively analyses and interpret information, identifying &
validating the key facts, including reviewing alternatives to determine advantages
and associated risks.
● Establish KPIs, monitor the ongoing operations and improve performance against
set goals
● Lead and mentor junior associates, ensuring the team is performance driven and
aligned with business goals
● Form, document, and optimize business processes
● Oversee and assist with sending and receiving B2B shipments
● Manage shipping errors,vendor relations, costs of platforms & services
leveraged by the business
Skills Required
● Interpersonal & Negotiation
● Technical Understanding
● Analytical Skills
● Problem Solving Skill & Techniques
● People management experience. (Experience in handling big teams located in
different cities is highly desirable)
● Experience in handling live operations. (Wherein real-time decision making
capacity)
Key Responsibilities:
Oversee the Day to Day running of Subscription orders across 4 major cities across India. Ensure Smooth Operations and a great customer experience.
These responsibilities can include:
1. Overseeing and developing an inventory management system to prevent stock outs
2. Should have 2-4 years experience in hotels/ restaurants/ cloud kitchens/ food industries.
3. Should have working experience in a cloud kitchen environment.
4. Should have worked on operational parameters of Swiggy & Zomato.
5. Should be able to handle cloud kitchen outlets.
6. Should be able to coordinate with vendors & stakeholders.
7. Coordinating with Operations Heads of other departments to ensure smooth operations
8. Ensuring that orders are prepared and dispatched in a timely manner so as to ensure customer satisfaction
9. Coordinating with Head Chefs to ensure Quality Control
10. Devising and presenting ideas and strategies, promotional activities
11. Ensure efficiency in Costing and Expenses
12. Locating new channels to increase revenue
Key skills for the role:
1. Candidates must be fluent in English.
2. Fluency in Hindi and Kannada are an advantage.
3. Communication skills and networking ability
4. Adaptability
5. Good teamwork skills
6. Strong attention to detail
7. Good organization and planning skills
8. Experience in a similar position would be an advantage
9. Analytical skills and the ability to recognize the demands on the side of the clients
Job Description
We are seeking an enthusiastic and competent Management Trainee to join our operations team on an immediate basis.
As a Management Trainee, you will be responsible for supporting the day-to-day operational activities in the organization. You will also be responsible for supporting the Chief Operating Officer on daily activities by coordinating with different teams, Managers & leads by performing operational duties.
Roles & Responsibilities
- Coordinating with the COO on operational activities.
- Participating in meetings & keep track of records by preparing agendas & minutes of meeting on daily basis.
- Understanding the company’s policies and protocols.
- Performing Business operational duties.
- Working with different Team Managers & Leads in understanding the process flow.
- Implementing new policies along with the Team Manager to enhance the process.
- Providing support to various departments of the organization.
- Maintaining a positive working environment for the employees at a high level.
- Complying with the company’s rules and regulations.
- Possess a sense of urgency to manage and prioritize multiple requirements
- Be self-managed, responsive, and dedicated to supporting clients and candidates.
- Nurture a positive working environment
- Report to management on different team statuses.
What we are looking for
- At least 0 to 2 years of related experience in Operations, with product-based or startup, will be a plus. MBA freshers are welcome to apply
- Degree: Any MBA with Supply Chain Management knowledge is a plus.
- Should be people-oriented and results-driven.
- Excellent verbal and written communication skills, with active listening and presentation skills
- Good interpersonal and organizational skills.
- Proficiency in MS Office Tools.
- Strong leadership and analytical skills & should be excellent for time management
- Must be a problem solver & can handle multiple tasks
- Ability to work under minimal supervision.
- Should hold Strong work ethics.
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
Client Retention & Servicing
Coordinating client request with back-end teams.
Supervision (Only) of Centre Operations
MINIMUM EDUCATION - BACHELORS OF PHYSIOTHERPHY v Monitor and achieve the budgeted Profit and Loss (P&L). v Develop forecasts, financial objectives and business plans.
OPERATIONS MANAGEMENT
v Directing all operational aspects including Service distribution, customer service, human resources, administration in accordance with the region objectives. v Ensure all the leads for the day are addressed, converted, analyse the reasons for non conversion and work on recovery of non converted leads. v Ensuring all the services scheduled for the day are assigned to staffs with proper resources including logistics. v Complete end of the day sign off for all the services scheduled for the day. v Oversee inventory Management for smooth patient care operations.
PEOPLE MANAGEMENT
v Maintain the optimum manpower through the interaction with the functional leads and HR. v Provide leadership and guidance to Supervisors and Physiotherapists in the team. v Monitor and ensure implementation of functional and behavioural training. Recommend training based on the customer feedback, business requirement and Staff performance assessment. v Carry out employee engagement activities which includes communication, motivation, team meetings and other welfare activities planned from time to time and build the internal employer brand. v Guide the employees and be responsible to take corrective actions when required including discipline.
QUALITY MANAGEMENT
v Regularly audit electronic medical records for all the patients who are assessed and treated. v Ensure all the quality Audits are adhered to and audit score maintained. v Conduct supervisory visits in patients home to check quality of services rendered. v Ensure good customer satisfaction and resolution of all patient or client complaints with the help of concerned team members. v Adhere to high ethical standards, and comply with all regulations/applicable laws, implement best practices. v System compliance with Quality as per the company norms, SOPs. |
About the company
Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand.
We are already serving 11000 pin codes (57% of India) | Website: www.anaxee.com
https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand the goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8
Job Location: Indore | Full Time | Experience: 0-3 Years | Salary ∝ Expertise | Rs.1.8L ~ Rs.3.6L |
Job Role:
We are looking for a fact finder Project Manager (Operations)/Operations Analyst to join our team. This role requires you to be a tech-savvy Project Manager to execute various projects being executed by the company. You need to understand customer requirement, evaluate whether the project can be executed by the company, planning for resources required to complete a project, finding team members to suit the project and ensure project delivery. You’ll be an exceptional problem solver and take responsible actions in ensuring the company’s productivity, and requirements.
Responsibilities:
- Identifying customer requirements by interviewing customers; understanding the scope of work
- Identifying resources on the basis of the requirements of the project-in-hand.
- Design process based on the scope of work in a work-flow chart and diagram and establish performance parameters
- Create quality check parameters.
- Train the internal team on the process and QC. Prepare training and communication material for all resources aligned for the project
- Ensuring the performance and effectiveness of the project and finding the corrective measures in case of any deviation.
- Monitor QC parameters.
- Reporting to the customer on a daily basis, solving any queries. Making sure project timelines are met.
- Following up with customers and getting feedback.
Requirement:
- 0 to 3 or more years of experience as a Business/Operations Analyst or similar role.
- A people friendly person with organizational, leadership and management skills
- Ability to think creatively and solve the problem
- Hands-on in MS Excel and any other data analytics would be a plus
- Education: B.E./B.Tech/B.CA/IT/BBA (Operations) and above | MBA (added advantage)
- Problem Solver and Project Management Skills who can build Client Relationships
- Who possess Networking and technical zeal
- Fact-based management to drive https://en.wikipedia.org/wiki/Decision_making">decision making
- Tech Savvy
- Good Communication Skills in English & Hindi
What we offer:
- Great working atmosphere in a comfortable office.
- And an opportunity to get associated with a fast-growing VC funded startup.