Center Manager

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Roles and Responsibilities:

• Initiating conversations with prospects through cold calling, emailing, and other sources.
• Have business conversations with potential customers to identify pain areas and challenges that will help in qualifying the opportunity.
• Presenting company offerings and taking the prospects through the lead generation cycle to convert them into potential opportunities.
• Moving leads through the funnel to set up meetings.
• Should be able to handle the initial customer call to identify and qualify the opportunity.
• Profiling and qualifying companies based on industries, geography, revenue, employee strength, and vertical.
• Extensively knowledgeable in secondary research on companies and decision-makers using different market research tools like LinkedIn, ZoomInfo, etc.
• Proficient in the use of CRM to track daily sales activities.
• Should have strong research capabilities and a good understanding of the North American market, industries, and IT Services.
• Identifying Decision-makers, and influencers in department-wise and collecting required information like email id, contact number, domain, responsibilities, etc.

Skillsets Required:

• Strong communication skills – verbal and written for telephonic and email exchanges.
• Strong desire and a go-getter attitude with a focus on reaching targets.
• Should have experience in IT Cold calling US/Canada Region minimum of 2 years.
• Great interpersonal Skills & should be a team player.
• Good proficiency in LinkedIn Navigator, Salesforce, ZoomInfo, and MS Office (Outlook, Word, PowerPoint, Excel)

SkilloVilla is a platform where one can hone their abilities through expert-driven courses in the latest technologies and gain access to companies anywhere across the globe. Right from upskilling, resume creation, and mock interviews to finding suitable placements with the right companies, we have your backs at all times. At SkilloVilla, we have made it our mission to support young graduates in enhancing their learnings and transforming them into big earnings.

Making sure you have a steep learning curve while having fun is our promise! See the ~2min explainer video to get a sense of what we do.

https://www.youtube.com/watch?v=zMWk1lQDmec&;t=24s

Your Responsibilities:

• Learn & understand Skillovilla’s products, prospective clients & services well.
• Understand customer needs, and requirements and correlate solutions and customer requirements.
• Identify and qualify new customers coming from our inbound and outbound lead funnel.
• Developing strong relationships with customers, and connecting with key business executives and stakeholders.
• Document all pertinent customer information and conversations in the CRM system
• Respond, engage, and qualify inbound/outbound leads and inquiries.
• Execute planned sales activities and develop a target list of high-potential new customers.
• Achieve monthly & quarterly quotas.
• Perform effective online demos to prospects

What you will need:

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence (Hindi, and English Mandatory, knowing regional languages will be a plus).
• Ability to make focused efforts to win customers.
• The ideal candidate should be strategy driven with a research-based approach.
• Ability to multitask, prioritize and manage time effectively.
• We are open to hiring freshers and experienced candidates both in our organization.

Note: This is a work-from-office role, based in Raipur. All candidates are expected to serve as per standard working hours.

Malayalam and Hindi-speaking Customer support executives

Good in English communication

freshers also welcome

Outbound call center exp preferred

work location - Chennai - In-office work

Note:- Stipend is 7k-12k

Job description

Job Brief -

We are looking for a talented and competitive Global Inside Sales Representative that thrives in a quick sales cycle environment. An inside sales representative will play a fundamental role in achieving our ambitious customer acquisition. You must be comfortable handling inbound/outbound calls, handling Marketing activities to reach out to prospects on communication & Digital platforms, working with channel partners, generating interest, qualifying prospects, closing the deals.

Responsibilities, Duties, and Required Skills

Research new prospects and generate interest through e-mailers and cold calling

Follow up with prospects for feedback on the sales process

Team up with channel partners to build a pipeline of exciting deals

Update CRM software on existing prospects and customers contacts

Route qualified opportunities to the appropriate sales executives for further action

Market research for identifying prospects.

Generating account-level contact information

Lead Generation & Qualification

Inside Sales via remote selling (online/phone)

Closely working with field sales team for closures

Managing engagement with leads remotely (online/phone)

Support marketing team during branding and lead generation events.

Experience in Inside Sales function in SaaS-based companies or IT Enterprise B2B Sales

Experience in SaaS/HR Tech Vertical is a plus

Required Skills

• Must maintain and exhibit the highest standards of ethical conduct
• Proven ability to generate a pipeline for the sales team in B2B sales
• Have worked in Software / IT companies
• Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
• High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy

We are an age-tech startup revolutionising healthcare with real-time data. We are creating a connected-care ecosystem that uses AI-enabled Health Algorithms and medical devices (IoT & Wearables) to digitise medical information exchange. In short, we want to allow older adults to live independently at their homes and enjoy their moments while keeping everyone informed. Our mission is to provide doctors, carers and family relatives with predictive tools capable of picking up health problems before they become severe, therefore saving time, money and lives.

Every member of the technology team is responsible for:

• The availability, security, scalability, and interoperability of our platform

• Delivering our product roadmap

• Planning for the future

• Generating enthusiasm and a sense of both technical and product pride

As a Senior .NET Developer, you play a key role in ensuring your team can efficiently turn ideas into reality. You’ll need to:

• Write technically sound, clean, maintainable code with practical application of established patterns and practices

• Take technical ownership of your team’s work, from its infancy through to delivering great implementation in production that pushes our standards higher and higher

• Believe in testing and make sure your code is always tested and the quality standards are always high

• Contribute to the definition and keep to the processes, standards and designs your team has agreed upon

• Track the progress that you are making towards the wider goals of your team, and transparently communicate that progress to your team and Technical Lead

• Ensure you and others are continuously improve, by proposing and implementing new processes, designs and engineering practices that make the team more effective

• Take responsibility for supporting your changes all the way through proving they work well and continue to work well in production

• At least 4 years of commercial experience with C# and .NET

• At least 2 years of experience with React.js/Vue.js

• At least 2 years of commercial experience with Microsoft Azure (or AWS)

• Designing and developing APIs for both high availability and scalability

• Writing automated tests (both unit and integration tests)

• Experience with CI/CD pipelines (ideally Azure DevOps)

• TDD and BDD

• Contributing to open source community

• DevOps, monitoring and alerting

• Experience with Health-tech, FHIR, Wearables, IoT

• If you can join within 1 month

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of minimum 10 years in handling MFI portfolio is required
• Work experience of handling minimum 200 crore MFIs portfolio
• Excellent communication, analytical, listening and team handling skills
• Proficient in MS Office Suite     

Job Title: Front-End (Angular) Developer

Required Experience: 3-6 Years

Key Skills: Angular6+, HTML, CSS, jQuery, JavaScript, Typescript, Charting

Positions: 3

Compensation - As per industry standards.

Joining - Immediate joining/15 days notice/30 days notice

Position Type: Full Time

Job Summary

Looking for well experienced (4-6 yrs.), Angular6+ developers with knowledge of HTML5, CSS2, JavaScript, TypeScript, JQuery for responsive UI development and writing cross-browser compatible code who is comfortable writing custom JavaScript but also know when to apply off-the-shelf solutions for the problem. However the ability to adapt with changing technology is an important strength.

Key Skills

• Strong experience in HTML5, CSS2, JavaScript, Typescript, JQuery for responsive UI development and writing cross-browser compatible code.
• Primary Skills – Angular6+, HTML, CSS3, modern JavaScript MV-VM/MVC , NodeJS
• Expert in any one of the Good understanding of E2E Internet application architecture including browser concepts, HTTP, REST and Security best practices.
• Good understanding of AJAX and JavaScript Dom manipulation Techniques
• Good to have knowledge on Media query bootstrap framework for UI development
• Capability to implement complex Angular applications, directives, controllers, and services.
• Experience in consuming Restful web services
• Strong unit test and debugging skills
• Excellent time-management, multi-tasking. Capable of handling multiple projects and related complexities at the same time.
• Knowledge of Mongo, MySql will be advantage.
• Proficient understanding version control (github, Gitea, sourcetree)
• Knowledge of charting libraries like Highcharts, d3.js, c3.js, dc.js and data Visualization huge plus.

Responsibilities

• Designing and developing user interfaces using with front-end technologies (like Angular 7+, JavaScript, HTML5 and CSS)
• Work collaboratively with design team to understand end user requirements to provide technical solutions and for the implementation of new software features
• Implementing complex AngularJS applications, directives, controllers, services and other modern internet applications
• Continuous integration, software deployment, and hosting technologies
• Test and debug programs, collaborate with QA teams for effective solutions
• Improve functionality of existing systems
• Implementation of security and data protection
• Responsible for successful completion of code deliverables within projects
  Involved in the various phases of the SDLC

Qualification

• BE / B.tech - IT, Computer Science, M.Sc - IT, MCA.
• Good https://www.roberthalf.com.au/career-advice/career-development/communication-skills">communication skills – both written and verbal

• Sound knowledge in Angular6+, HTML5, CSS2, JavaScript, TypeScript, JQuery, etc.

Company Description:

Reval Analytical Services is a fully-owned subsidiary of Virtua Research Inc. US. It is a financial services technology company focused on consensus analytics, peer analytics and Web-enabled information delivery. The Company’s unique combination of investment research experience, modeling expertise, and software development capabilities enables it to provide industry-leading financial research tools and services for investors, analysts, and corporate management.