Center Manager

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :

• Process steps, number of applications involved, and process steps per application
• Process volumes, including any seasonal variations.
• FTE needed to execute the process
• Average handling time
• Process interdependencies
• Target SLA , Financial or regulatory points associated with the process.
• Process error rate, error volumes, and exception handling steps
• % of process steps including paper, voice, digital etc.

• Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:

• Identifying & documenting clearly
  • The steps in the process suited for automation
  • The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
  • Outputs and exceptional handling scenarios
  • Scenarios and test data
• Reduction in Average handling, and FTE takeout as a result of automation
• Recommendations to alter or reengineer process to improve automation potential
• Processes that are not suitable, or would not lend any return on investment

• Ensures the designs are documented within the defined project timelines, and with quality.
• Performs Quality Control via reviews of the design created by other business analysts.
• Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
• Serves as the functional expert for the development and test teams.
• Resolve queries/issues from the development and test teams.

 KEY SKILLS

• 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
• Working experience as a process architect/business analyst
• Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
• Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
• Eye for detail and good documentation skills are needed
• Fluency in English, both written and verbal essential
• Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
• Advanced problem solving and analytical skills. 
• Ability to multi task in a fast-paced environment.

About Us

Heyo & MyOperator are India’s largest Conversational platforms, delivering Call + WhatsApp engagement solutions to over 40,000+ businesses. We are trusted by India’s most-loved brands, including Astrotalk, Lenskart, and Caratlane, to power customer engagement at scale. We support a hybrid work model, foster an open and collaborative environment, and provide fast-track growth opportunities for high-potential professionals.

Job Overview

We are seeking a highly creative and strategic Content Lead to drive compelling content and high-impact copywriting across multiple platforms. The ideal candidate has a strong storytelling ability, a deep understanding of customer engagement, AI, and SaaS, and a proven track record in crafting high-conversion marketing campaigns.

Key Responsibilities

• Develop high-converting copy for marketing campaigns, landing pages, sales collaterals, product messaging, and ad creatives.
• Craft engaging and persuasive content for Meta, Google, WhatsApp, and email campaigns.
• Create compelling product pitches, presentations, and marketing materials that enhance brand positioning.
• Understand product offerings, customer personas, and market trends to create targeted messaging.
• Collaborate closely with design, product, and sales teams to ensure brand consistency and impact.
• Optimize content using SEO, AEO (Answer Engine Optimization), and data-driven insights.
• Leverage AI-powered content tools to improve productivity and content effectiveness.
• Analyze performance metrics, competitor strategies, and customer engagement trends to refine content strategy.
• Utilize Mixpanel for content performance tracking and data-driven decision-making.

Qualifications & Skills

• 3–4 years of proven experience in content creation and copywriting.
• Background in SaaS, AI, CPaaS, CX, or conversational platforms preferred.
• Strong storytelling and creative ideation skills with an exceptional copywriting flair.
• Experience in SEO, AEO, and performance marketing strategies.
• Proficiency in Mixpanel for content performance analysis and optimization.
• Proficiency in AI content tools for content generation and optimization.
• Experience in creating high-performing, viral campaigns.
• Ability to collaborate across teams and drive impactful content strategies.
• Strong analytical mindset with a data-driven approach to content performance.

Why Join Us?

• Be part of a fast-growing Conversational AI & SaaS company.
• Hybrid work model with a collaborative and high-growth environment.
• Work on high-impact marketing campaigns that drive brand engagement.
• Competitive salary and career advancement opportunities.

Job Description

We are hiring an experienced SEO Executive with 1–2 years of hands-on experience in managing on-page and off-page SEO activities. The ideal candidate should be able to develop and execute SEO strategies to improve search engine rankings and drive organic traffic.

Key Responsibilities

Conduct keyword research aligned with business goals.

Implement on-page SEO (meta tags, internal linking, URL structure, etc.).

Execute off-page SEO (link building, guest posting, outreach).

Monitor website performance using tools like Google Analytics, Search Console, SEMrush, and Ahrefs.

Perform regular SEO audits and resolve technical issues with developers.

Optimize content and coordinate with the content team for keyword alignment.

Analyze competitors to identify SEO opportunities.

Create monthly SEO performance reports with actionable insights.

Apply the latest SEO algorithms and AI-based SEO techniques (must).

Strong knowledge of Technical SEO, Google Search Console, and Core Web Vitals is essential.

Stay updated with SEO trends and collaborate with tech teams to ensure SEO-friendly site structure.

Required Skills & Qualifications

1–2 years of hands-on experience in SEO (both on-page and off-page).

Strong working knowledge of major SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, Screaming Frog, etc.

Good understanding of search engine algorithms and ranking factors.

Familiarity with basic HTML/CSS and website structure for SEO troubleshooting.

Experience with WordPress or other CMS platforms is a plus.

Ability to manage multiple projects and meet deadlines.

Strong analytical skills and the ability to interpret data to drive decisions.

Excellent written and verbal communication skills.

Bachelor's degree in Marketing, Information Technology, Computer Science, or a related field is preferred.

Job Title: Audit Specialist

Location: Noida 63

Experience Required: 2-5 years

Employment Type: Full-Time

We are seeking a detail-oriented Audit Specialist to join our compliance team. The ideal candidate will have experience in auditing and ensuring compliance with PCI DSS, ISO 27001, ISO 9001, SOC 2, and other regulatory frameworks. You will conduct internal audits, manage compliance processes, and collaborate with teams to ensure alignment with regulations.

Key Responsibilities:

• Conduct internal audits for PCI DSS, ISO 27001, ISO 9001, and other compliance frameworks.
• Develop and implement audit plans and ensure regular assessments.
• Identify compliance gaps, document findings, and recommend corrective actions.
• Prepare detailed audit reports and track remediation progress.
• Assist with external audits and liaise with regulatory bodies.
• Provide training on compliance best practices.
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Required Skills & Qualifications:

• Strong knowledge of compliance standards (PCI DSS, ISO 27001, ISO 9001, SOC 2, etc.).
• Experience in internal and external auditing, risk assessment, and compliance processes.
• Strong analytical, problem-solving, and communication skills.
• Preferred certifications: CISA, CISM, ISO 27001 Lead Auditor, CRISC (not mandatory).

Looking for React Native 6 to 8 years of experience

• Has built at least 2 React Native Apps ( Concept to Design to Dev to Production to

Refine ) or atleast 1 App from Scratch individually.

• Has Managed a team of atleast 3 developers to build mobile apps/modules.

• Understand mobile app design principle

• Can debug app and troubleshoot issues

• Can write testable code / module

• Has worked on app performance improvement

• Has taken security considerationwhile building app(s)

• Added advantage if has worked on Firebase,FCM and Redux.

About the team

Vakilsearch is on a mission to make Legal Simple. We are the leaders in Indian Legal, Tax and Compliance. Our mission is simplifying businesses to be in compliance with Government through end to end process and workflow automation. This is the key initiative of Vakilsearch as we look to revolutionize legal space in India.

We are a technology-driven platform, offering services that cover the legal needs of start-ups and established businesses. Some of our services include incorporation, government registrations & filings, accounting, documentation and annual compliances. In addition, we offer a wide range of services to individuals, such as property agreements and tax filings. Our mission is to provide one-click access to individuals and businesses for all their legal and professional needs.

• Strong proficiency with JavaScript
• Strong knowledge in JavaScript Object Oriented Programming
• Strong Knowledge of Node.js and frameworks such as Express
• Good Understanding of the nature of asynchronous programming model
• Good Understanding of callbacks and event emitters
• Good Experience in Node.js Module/Library development
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Proficient understanding of code versioning tools, such as Git
• Working experience with MongoDB or equivalent nosql data store

As a Director Engineering, your role & responsibility will include the following.  

• Define the product roadmap and delivery planning. 
• Provides technical leadership in design, delivery, and support of product software and platforms. 
• Participate in driving technical architectural decisions for the product.  
• Prioritization of the features and deliverable artifacts 
• Augmentation of the product development staff.  
• Mentor managers to implement best practices to motivate and organize their  teams. 
• Prepare schedules, report status as well as make hiring decisions. 
• Ensure to provide proven ability to evaluate and improve software development  best practices. 
• Provide DevOps and other processes to assure consistency, quality and  timeliness. 
• Participate in interviewing as well as hiring final decisions. 
• Guide and provide input to all strategic as well as technical planning for entire  products. 
• Monitor and provide input for evaluation and prioritize change requests.
• Create and monitor the set of policies that establish standard development  languages, tools, and methodology; documentation practices; and examination  procedures for developed systems to ensure alignment with overall architecture.' 
• Participate in project scope, schedule, and cost reviews. 
• Understand and socialize product capabilities and limitations. 
• Identify and implement ways to improve and promote quality and demonstrate  accuracy and thoroughness. 
• Establish working relationships with external technology vendors. 
• Integrate customer requirements through the engineering effort for championing  next generation products. 
• Quickly gain an understanding of the company's technology and markets,  establish yourself as a credible leader. 
• Release scheduling. 
• Keeps abreast of new technologies and has demonstrated knowledge and  experience in various technologies. 
• Manage 3rd party consulting partners/vendors implementing products. 
• Prepare and submit weekly project status reports; prepare monthly reports  outlining team assignments and/or changes, project status changes, and  forecasts project timelines.
• Provide leadership to individuals or team(s) through coaching, feedback,  development goals, and performance management. 

• Prioritize employee career development to grow the internal pipeline of leadership  talent. 
• Prioritize, assign, and manage department activities and projects in accordance  with the department's goals and objectives. Adjust hours of work, priorities, and  staff assignments to ensure efficient operation, based on workload. 

Qualification & Experience  

• Master’s or bachelor’s degree in Computer Science, Business Information  Systems or related field or equivalent work experience required. 
• Relevant certifications also preferred among other indications of someone who  values continuing education. 
• 15+ years’ experience "living" with various operating systems, development tools  and development methodologies including Java, data structures, Scala, Python,  NodeJS 
• 8+ years of individual contributor software development experience.
• 6+ years management experience in a fast-growing product software  environment with proven ability to lead and engage development, QA and  implementation teams working on multiple projects. 
• Idea generation and creativity in this position are a must, as are the ability to  work with deadlines, manage and complete projects on time and within budget. 
• Proven ability to establish and drive processes and procedures with quantifiable  metrics to measure the success and effectiveness of the development  organization. 
• Proven history of delivering on deadlines/releases without compromising quality. 
• Mastery of engineering concepts and core technologies: development models,  programming languages, databases, testing, and documentation. 
• Development experience with compilers, web Services, database engines and  related technologies. 
• Experience with Agile software development and SCRUM methodologies. 
• Proven track record of delivering high quality software products. 
• A solid engineering foundation indicated by a demonstrated understanding of  
• product design, life cycle, software development practices, and support services.  Understanding of standard engineering processes and software development  methodologies. 
• Experience coordinating the work and competences of software staff within  functional project groups. 
• Ability to work cross functionally and as a team with other executive committee  members. 
• Strong verbal and written communication skills. 
• Communicate effectively with different business units about technology and  processes using lay terms and descriptions.  
•  
• Experience Preferred: 
• Experience building horizontally scalable solutions leveraging containers,  microservices, Big Data technologies among other related technologies. 
• Experience working with graphical user experience and user interface design. 
• Experience working with object-oriented software development, web services,  web development or other similar technical products. 
• Experience with database engines, languages, and compilers  
• Experience with user acceptance testing, regression testing and integration  testing. 
• Experience working on open-source software projects for Apache and other great  open-source software organizations. 
• Demonstrable experience training and leading teams as a great people leader.
•  

MyClassCampus is a product based SaaS Company from Ahmedabad providing ERP Solution to the EdTech Industry.

We are hiring QA Engineer

The Job Description is as follows:

#QualityAnalyst #QualityAssurance #ManualTester #QA #QC #Tester #IT

#Exp: 6 Months to 1.5 years

#Skill: #Manual_Testing

● Experience in testing web and mobile apps, ERP websites testing.

● Review and analyze system specifications

● Collaborate with Senior QA to develop effective strategies and test plans

● Execute test cases (manual) and analyze results

● Report bugs and errors to development teams

● Conduct post-release / Post-implementation testing

#Reason_to_join_us: * Good hike on current CTC

* Friendly Environments + Supportive staff

* Lots of celebrations of festivals and birthday

* Growing 5+ years old Product-based IT company

At Testing Ground, we are looking for a person who is highly passionate about technology and automation with a focus on value-driven deliverables, wants to work, learn, and expand their capability into the start-up domain.

This role is a great fit for someone who enjoys technology, project management, process improvement, and fast pace environment.

Apply to the link below and get in touch with now!

SKILLS REQUIRED (BACKEND ENGINEER)

• A person should have a sense of ownership, hold accountability for the task allocated with a data and results-driven attitude
• Have Knack over the bigger picture while building the technology with a keen eye over the minute details
• Proficient knowledge of Backend Programming language/framework and Security Compliance
• Must be experienced in designing and building Video Platforms with live streaming features
• A person with a growth mindset, who demonstrate strong initiative for building up your own skills
• In the ability to take existing models and best practices and adapt them to our environment
• Must know agile Data Analytics tools and cloud technology with back end integration
• Must know multiple systems, servers, data sources, analytics, and management with an ability to design dashboard with plugins

ROLES AND RESPONSIBILITIES

• Build and Design models from scratch and help product managers and stakeholders understand results
• Integration of user-facing elements developed by front-end developers with server-side logic
• Design, implement and optimize the application for maximum speed and scalability
• Management of hosting environment, Data migration, transformation, and scripting
• Streamline the process, ensuring integration and deployment of AI-driven models
• Set up and manage production infrastructure with the implementation of data storage solutions
• Help business stakeholders understand the limitations and consequences of various alternatives when planning
• Design Video making platform with a live streaming technology solution to integrate it with product
• Build data ingest and data transformation infrastructure
• Suggest creative and noble ideas to design a disruptive technology solution

BENEFITS

Remote Work | Flexibility | Flat Structure | Entrepreneurial Culture

A high degree of value on Autonomy, Flexibility, Empathy, and Mobility

An awesome work culture which has an agile team with a growth mindset

• Experience with object-oriented design and languages
• Track record of building and delivering mission critical, 24x7 production software systems
• Experience architecting systems on AWS platform a strong plus
• Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
• Proven track record of taking ownership and driving results on technical projects
• Ability to handle multiple competing priorities in a fast-paced environment
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations

Responsibilities

• Develop and execute a long-term product roadmap and architecture while balancing short term commitments
• Handling the entire SDLC. 
• Own the architecture SCOT product platforms to drive business results. 
•  Be a visible leader to drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact 
•  Be an operational and technical leader with a passion for distributed systems, cloud service development, deployment and delivery. Accountable for solutioning, design, architecture, for the ease of evolution, quality of the systems, performance, scalability, availability characteristics, NFRs and limitations of the systems. Should be willing to be hands-on and spend time actively developing parts of the systems. 
•  Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting a nimble delivery process.
•  Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables .
•  Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions. 
•  Drives code and design reviews of components / systems / products in scope and drives the architectural governance for them 
•  Set directional paths for the department for adoption of new technology stacks for solving business problems 
• Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions
•  Initiate and deliver leadership training within the engineering organisation and drive the growth of leaders to create a strong leadership bench.
• Follow coding standards, unit-testing, code reviews etc.
• Follow release cycles and commitment to deadlines. 
• Lead by example through innovation. 
• Build and nurture a team of software developers
•  Shape team goals by developing a deep understanding of our business processes and success criteria
•  Develop and execute a long-term architecture while balancing short term commitments
•  Work closely with the team to architect and develop the best technical design and approach to solve complex problems
• Effectively partner with engineering and non-engineering groups across the organization to deliver on own goals
• Work closely  to architect and develop the best technical design and approach to solve complex problems. 
• Take the accountability of the overall health of the products you build, and predictability of the deliverables
• Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on goals.