Operations Manager

Data Scientist

Job Id: QX003

About Us:

QX impact was launched with a mission to make AI accessible and affordable and deliver AI Products/Solutions at scale for enterprises by bringing the power of Data, AI, and Engineering to drive digital transformation. We believe without insights, businesses will continue to face challenges to better understand their customers and even lose them; Secondly, without insights businesses won't’ be able to deliver differentiated products/services; and finally, without insights, businesses can’t achieve a new level of “Operational Excellence” is crucial to remain competitive, meeting rising customer expectations, expanding markets, and digitalization.

Position Overview:

We are seeking a collaborative and analytical Data Scientist who can bridge the gap between business needs and data science capabilities. In this role, you will lead and support projects that apply machine learning, AI, and statistical modeling to generate actionable insights and drive business value.

Key Responsibilities:

• Collaborate with stakeholders to define and translate business challenges into data science solutions.
• Conduct in-depth data analysis on structured and unstructured datasets.
• Build, validate, and deploy machine learning models to solve real-world problems.
• Develop clear visualizations and presentations to communicate insights.
• Drive end-to-end project delivery, from exploration to production.
• Contribute to team knowledge sharing and mentorship activities.

Must-Have Skills:

• 3+ years of progressive experience in data science, applied analytics, or a related quantitative role, demonstrating a proven track record of delivering impactful data-driven solutions.
• Exceptional programming proficiency in Python, including extensive experience with core libraries such as Pandas, NumPy, Scikit-learn, NLTK and XGBoost. 
• Expert-level SQL skills for complex data extraction, transformation, and analysis from various relational databases.
• Deep understanding and practical application of statistical modeling and machine learning techniques, including but not limited to regression, classification, clustering, time series analysis, and dimensionality reduction.
• Proven expertise in end-to-end machine learning model development lifecycle, including robust feature engineering, rigorous model validation and evaluation (e.g., A/B testing), and model deployment strategies.
• Demonstrated ability to translate complex business problems into actionable analytical frameworks and data science solutions, driving measurable business outcomes.
• Proficiency in advanced data analysis techniques, including Exploratory Data Analysis (EDA), customer segmentation (e.g., RFM analysis), and cohort analysis, to uncover actionable insights.
• Experience in designing and implementing data models, including logical and physical data modeling, and developing source-to-target mappings for robust data pipelines.
• Exceptional communication skills, with the ability to clearly articulate complex technical findings, methodologies, and recommendations to diverse business stakeholders (both technical and non-technical audiences).
• Experience in designing and implementing data models, including logical and physical data modeling, and developing source-to-target mappings for robust data pipelines.
• Exceptional communication skills, with the ability to clearly articulate complex technical findings, methodologies, and recommendations to diverse business stakeholders (both technical and non-technical audiences).

Good-to-Have Skills:

• Experience with cloud platforms (Azure, AWS, GCP) and specific services like Azure ML, Synapse, Azure Kubernetes and Databricks.
• Familiarity with big data processing tools like Apache Spark or Hadoop.
• Exposure to MLOps tools and practices (e.g., MLflow, Docker, Kubeflow) for model lifecycle management.
• Knowledge of deep learning libraries (TensorFlow, PyTorch) or experience with Generative AI (GenAI) and Large Language Models (LLMs).
• Proficiency with business intelligence and data visualization tools such as Tableau, Power BI, or Plotly.
• Experience working within Agile project delivery methodologies.

Competencies:

·        Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.

·        Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

·        Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

·        Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

·        Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Why Join Us?

• Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions.
• Work on impactful projects that make a difference across industries.
• Opportunities for professional growth and continuous learning.
• Competitive salary and benefits package.

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

Key Responsibilities:

● Ensure performance, strategy and alignment of the company's revenue generating departments

● Establishing guiding sales organizational principles for managing performance

● Mapping key client and agencies in the region for pitching lbb advertising / marketing solutions

● Build trusted relationships, and clearly articulate key value propositions, process and performance for the region

● Manage team and ensure they learn and deliver the set KRA's

● Execute the sales strategies, manage sales sales territories and leverage the right resources to optimize the results

Our Ideal colleague:

● Has grown and managed ad sales revenues

● Is deeply networked with large clients, media / ad agencies in the region

● Is an excellent communicator and operates with lot of trust and confidence

● Strategically views the marketplace, analyzes opportunities and successfully manages the growth of a profitable content business

● Wants to make an impact with work and right attitude

● Is a team player

Jamboree Education Pvt. Ltd. is hiring for Faculty Verbal (GMAT/ GRE/ SAT) at below locations:

Delhi, Bangalore, Mumbai, and Kolkata.

Job Description:

Teaching Verbal Ability to students preparing for GRE and SAT at the study centers of Jamboree as per Jamboree's pedagogy.

Required Candidate profile:

Preferred experience in teaching Verbal for competitive exams like GMAT, GRE, SAT, CAT and other exams.

Extremely well adapted and trained on teaching the concepts of Verbal/English.

Excellent communication ability.

6 days working including weekends, any one day off between Mon to Fri.

11am to 8pm on weekdays and 10am to 8pm on weekends