Client Operations Associate

We are looking for:

• 2+ years of expertise in software development with one or more of the general programming languages (e.g., Python, Java, C/C++, Go). Experience in Python and Django is recommended.

• Deep understanding of how to build an application with optimized RESTful APIs.

• Knowledge of a web framework like Django or similar with ORM or multi-tier, multi-DB-based data-heavy web application development will help your profile stand out.

• Knowledge of Gen AI tools and technologies is a plus.

• Sound knowledge of SQL queries & DB like PostgreSQL(must) or MySQL. Working knowledge of NoSQL DBs (Elasticsearch, Mongo, Redis, etc.) is a plus.

• Knowledge of graph DB like Neo4j or AWS Neptune adds extra credits to your profile.

• Knowing queue-based messaging frameworks like Celery, RQ, Kafka, etc., and distributed system understanding will be advantageous.

• Understands a programming language's limitations to exploit the language behavior to the fullest potential.

• Understanding of accessibility and security compliances

• Ability to communicate complex technical concepts to both technical and non- technical audiences with ease

• Diversity in skills like version control tools, CI/CD, cloud basics, good debugging skills, and test-driven development will help your profile stand out. 

Role Description:

We are seeking a friendly, organized, and proactive Front Desk Executive to be the first point of contact for all visitors and clients. In this role, you will ensure a smooth and welcoming experience for all visitors, students, and staff. The ideal candidate will possess excellent communication skills, have a professional demeanour, and thrive in a fast-paced environment.

Key Responsibilities:

• Greet and assist visitors, students, and clients in a professional and friendly manner.
• Answer phone calls and emails, directing inquiries to the appropriate departments.
• Maintain the front desk area, ensuring it is always clean, organized, and welcoming.
• Schedule and coordinate appointments and meetings for staff members.
• Handle incoming and outgoing mail, packages, and courier services.

Qualifications:

• Bachelor’s degree or equivalent.
• Proficiency in English & Kannada (both written and spoken).
• 0-2 years of experience in a similar role (freshers are welcome to apply).
• Good organizational and time-management skills.
• Ability to multitask and work in a dynamic, fast-paced environment.
• Basic knowledge of office software (MS Office, email, etc.).

CTC & Benefits:

• CTC: Up to 23,000 per month
• 30 Annual Leaves + 20 Govt. Holidays
• Laptop and Phone Provided
• PF, Health Insurance
• Team Lunches and Outings
• Great Job Satisfaction
• Learning & Personal Development Opportunities

Responsibilities

· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

· Performing routine assignments in the entry level to a professional job progression.

· Providing prompt recovery and problem escalation using multiple system management and problem management tools.

· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.

· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.

· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.

· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.

· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

What we look for:

Resourceful individuals with a creative spirit to sketch our brand image through vividly portrayed content.

Responsibilities:

• Develop persuasive SEO-optimized content for blogs, campaigns, and newsletters
• Create research-oriented industry-specific content for websites
• Proofreading content before delivery
• Identify customers’ needs and gaps in content and recommend new topics
• Generate fresh content ideas for social media
• Work with graphic designers to digitally deliver content concepts

Requirements:

• Graduate in any stream with exceptional writing skills
• Good communication and interpersonal skills
• Proficient with Microsoft Office Suite and Google Docs
• Ability to multitask, prioritize and manage time efficiently

● Responsible for ensuring seamless guest experience.

● Take ownership of guest issues and follow problems through to resolution.

● Make decisions that are in the best interest of the company and the guests.

● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.

● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide

timely solutions.

● Ensuring timely collection of feedback post guests' stay.

● Reporting any damage of the property to the property operation team.

● Ensure closing of current guest tickets before next arrival.

● Ensure collection of extra payments during the stay.

● Keep up with the industry’s developments and apply best practices to the areas of improvement.

1.     Significant experience of working in front-end web development
2.     Extensive programming experience in HTML5, CSS3, SASS or LESS, and Bootstrap, Foundation or Materialize
3.     Angular Material, Chart Libraries(D3, Leaflet, Amchart etc).
4.     Solid understanding and development experience in Angular
5.     Experience with Typescript
6.     Experience with tools like Redux, Webpack, Angular CLI and/or Gulp
7.     Experience consuming REST APIs

• Strong knowledge of MERN stack (MongoDB, Express JS, React JS, Node JS, HTML5, CSS3, jQuery, Bootstrap, SASS)
• You will also need to interact with mysql databases.
• Develop user interfaces for modern rich internet applications with the latest front-end technologies
• Should have knowledge of of consuming and creating APIs
• Developing features to enhance the user experience.
• Should have excellent in-depth knowledge of Nodejs and MongoDB
• Hands-on experience working with Object-Oriented JavaScript (OOJS), JavaScript libraries, and their practical uses in building complex interactive experiences
• Building reusable code for future use

• Creating and maintaining digital assets, such as interface design files, wireframes, and interactive mockups using design and prototyping tools: e.g., Sketch and InVision
• Designing, building and maintaining highly reusable JavaScript, HTML and CSS code
• Understanding the limitations of our tech stack and business model and providing technical advice wherever necessary
• Coordinating the workflow between the UI/UX designs, HTML, CSS and backend application logic
• Cooperating with the back-end developer in the process of building the RESTful API

Desired Candidate Profile

• Confidence in working with HTML5/CSS3, JQuery, Ajax, Bootstrap, responsive design
• Expert knowledge of HTML5 and its best practices
• Proficiency in designing interfaces and building clickable prototypes using Sketch, InVision, Axure, etc.
• Knowledge of Git version control
• Knowledge of the command line
• 2+ years experience as a front-end developer
• 1+ year experience as a UI/UX designer    

Must-Have:

• Core Java (Must be good in Core Java concepts, Java programming practices, Clean coding.)
• Spring Framework(Must have working experience in Spring Core)
• Any SQL framework(hands-on working experience in any of these: Hibernate/JPA/MyBatis/Spring Data/Others)
• Hands-on experience in REST API
• Hands-on experienceSQL Database(any of the databases: Oracle/MySQL/PostgreSQL/SQLServer)
• Must have working experience with basic GIT
• Maven or Gradle (Must have working experience in building Java projects using maven or Gradle.)
• Should be able to work independently under someone's guidance.

Good to have:

• Advanced Java(Threading, Performance optimization)
• Spring Boot
• Other Spring frameworks(Spring Security, Spring Batch, Others)
• Microservices - Any NoSQL database(MongoDB, Cassandra, others)
• Application designing concepts.

• Oversee the sales process to attract new clients.
• Work with senior team members to identify and manage risks.
• Maintain fruitful relationships with clients and address their needs effectively.
• Research and identify new market opportunities.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization