Event Sales & Operations

About the Role

We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.

Key Responsibilities

• Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
• Bring customer insights, feedback, and product usage data into backlog prioritization
• Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
• Translate customer challenges into actionable user stories and requirements
• Track feature adoption post-release and provide feedback to product teams
• Work closely with Customer Success, Sales, and Support teams to ensure alignment
• Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
• Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

• 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
• Basic understanding of Agile / Scrum methodologies
• Experience with Customer Success platforms (Planhat, Gainsight, or similar)
• Strong analytical and problem-solving skills
• Ability to interpret customer data and convert it into actionable insights
• Good communication skills to work with cross-functional teams
• Experience working in SaaS or product-based environments preferred

Good to Have

• Exposure to Agile tools (Jira, Confluence)
• Experience with product analytics tools (Mixpanel, Amplitude)
• Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
• Exposure to accessibility and inclusive product design

✅ 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 | 4+ yrs | IT Services | On-site

Got the experience? Got the drive? We want to hear from you. 💪

We’re hiring a remote, contract-based Backend & Infrastructure Engineer who can build and run production systems end-to-end.

You will build and scale high-throughput backend services in Golang and Python, operate ClickHouse-powered analytics at scale, manage Linux servers for maximum uptime, scalability, and reliability, and drive cost efficiency as a core engineering discipline across the entire stack.

What You Will Do:

Backend Development (Golang & Python)

• Design and maintain high-throughput RESTful/gRPC APIs — primarily Golang, Python for tooling and supporting services
• Architect for horizontal scalability, fault tolerance, and low-latency at scale
• Implement caching (Redis/Memcached), rate limiting, efficient serialization, and CI/CD pipelines

Scalable Architecture & System Design

• Design and evolve distributed, resilient backend architecture that scales without proportional cost increase
• Make deliberate trade-offs (CAP, cost vs. performance) and design multi-region HA with automated failover

ClickHouse & Analytical Data Infrastructure

• Deploy, tune, and operate ClickHouse clusters for real-time analytics and high-cardinality OLAP workloads
• Design optimal table engines, partition strategies, materialized views, and query patterns
• Manage cluster scaling, replication, schema migrations, and upstream/downstream integrations

Cost Efficiency & Cost Optimization

• Own cost optimization end-to-end: right-sizing, reserved/spot capacity, storage tiering, query optimization, compression, batching
• Build cost dashboards, budgets, and alerts; drive a culture of cost-aware engineering

Linux Server Management & Infrastructure

• Administer and harden Linux servers (Ubuntu, Debian, CentOS/RHEL) — patching, security, SSH, firewalls
• Manage VPS/bare-metal provisioning, capacity planning, and containerized workloads (Docker, Kubernetes/Nomad)
• Implement Infrastructure-as-Code (Terraform/Pulumi); optionally manage AWS/GCP as needed

Data, Storage & Scheduling

• Optimize SQL schemas and queries (PostgreSQL, MySQL); manage data archival, cold storage, and lifecycle policies
• Build and maintain cron jobs, scheduled tasks, and batch processing systems

Uptime, Reliability & Observability

• Own system uptime: zero-downtime deployments, health checks, self-healing infra, SLOs/SLIs
• Build observability stacks (Prometheus, Grafana, Datadog, OpenTelemetry); structured logging, distributed tracing, alerting
• Drive incident response, root cause analysis, and post-mortems

Required Qualifications:

Must-Have (Critical)

• Deep proficiency in Golang (primary) and Python
• Proven ability to design and build scalable, distributed architectures
• Production experience deploying and operating ClickHouse at scale
• Track record of driving measurable cost efficiency and cost optimization
• 5+ years in backend engineering and infrastructure roles

Also Required

• Strong Linux server administration (Ubuntu, Debian, CentOS/RHEL) — comfortable living in the terminal
• Proven uptime and reliability track record across production infrastructure
• Strong SQL (PostgreSQL, MySQL); experience with high-throughput APIs (10K+ RPS)
• VPS/bare-metal provisioning, Docker, Kubernetes/Nomad, IaC (Terraform/Pulumi)
• Observability tooling (Prometheus, Grafana, Datadog, OpenTelemetry)
• Cron jobs, batch processing, data archival, cold storage management
• Networking fundamentals (DNS, TCP/IP, load balancing, TLS)

Nice to Have

• AWS, GCP, or other major cloud provider experience
• Message queues / event streaming (Kafka, RabbitMQ, SQS/SNS)
• Data pipelines (Airflow, dbt); FinOps practices
• Open-source contributions; compliance background (SOC 2, HIPAA, GDPR)

What We Offer

• Remote, contractual role
• Flexible time zones (overlap for standups + incident coverage)
• Competitive contract compensation + equity
• Long-term engagement opportunity based on performance

Responsibilities

- To analysis business requirements, prepare design and implementation recommendations and estimate development effort

- Collaborate with cross-functional teams to define, design, and ship new features

- Lead or participate in design reviews, code reviews and architecture evolution discussions

- Unit-test code for robustness, including edge cases, usability, and general reliability

- Work on bug fixing and improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Required Skills

- Experienced with front-end programming language with React JS.

- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

- Thorough understanding of React.js and its core principles.

- Experience with popular React.JS workflows (such as Flux or Redux)

-Experience on .Net Core

-Experience in database MS SQL

• Strong knowledge of PHP for backend work (3+ years’ experience)
• Experience with an MVC framework (CakePHP, Laravel, Symfony, CodeIgniter, etc.)
• Strong knowledge of Javascript, HTML, CSS and related tools/packages (3+ years’ experience),
• Strong knowledge of MySQL (3+ years’ experience)
• Knowledge of React
• Though not required, experience with Python, Golang, DynamoDB, Elasticsearch.
• Strong English skills (written and verbal)

Desired Candidate Profile

• Graduation is a must.
• Relevant experience of 4-8 years in e-commerce marketplace sales
• Proficient with marketplace portals like Amazon and Flipkart.
• Excellent knowledge of prevailing procedures and techniques in e-commerce.
• Hands-on experience in managing and maintaining e-commerce websites/portals.
• Excellent communication, analytical, multi-tasking and negotiation skills.    

• Providing creative direction for visual design 
• Creating processes to improve quality & streamline work for the UI design team in collaboration with UX designers, PMs, technology and QA.
• Growing, managing & mentoring a diverse team of UI designers, graphic designers & illustrators
• Conceiving a robust creative vision and executable strategy for the UI design function in close collaboration with the product, UX & Agile engineering teams
• Being an integral part of the creation, implementation, and company-wide application of a design system
• Coaching & inspiring the visual design team to understand, define & measure the impact of their creative vision
• Having a user-centric approach to your work and assist in the inculcation of a design thinking culture within the organization

• Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

• Provides day to day support for the strategy team such as conducting research, analyzing competitive, trendspotting, and helping to shape creative briefs.
• Performing/compiling research on existing and potential ventures/brands.
• Assisting with the creation of internal and external marketing materials such as case studies, briefing documents, proposals and pitch decks.
• Design new business models, products, services, value propositions and consumer experiences that differentiate our ventures from our competition.
• Design organizational structures, strategic assets, and operating models to help our ventures drive their own innovation.
• Be part of designing, iterating and scaling a new venture that creates new income potential for the business.
• Develop financial models demonstrating the feasibility of recommendations.
• Craft impeccable business plans / proposals taking into account all the aspects of a business including but not limited to -- Business Modeling, Business Strategy, Marketing, Manpower, Funding & Finance, Sales etc.
• Collaborate closely with team members across disciplines.

• YEARS OF RELEVANT EXPERIENCE- Fresher / Some relevant Experience would be an added advantage
• EDUCATION & CERTIFICATION- Bachelors/ Masters Degree/ Diploma/ Certification in Business / Finance / Technology / Design Strategy / Marketing or other relevant fields.
• SOFTWARE & APPLICATION- MS Excel, Word, Powerpoint / Google Sheets, Docs.

• Strong desire to learn along with professional drive
• Excellent verbal and written communication skills
• Systems and process-oriented.
• Exemplary attention to detail.
• Must be a solutions-oriented problem solver.
• Think differently.
• Able to manage a heavy workload, prioritize well and meet deadlines.